Lee Andrew Rowley 17 Cherry Brook Springwell Gardens Rotherham, S65 2DY 07947150197 Dairy Crest Ltd – Present Wholesale Driver – Duties To meet deadlines for delieverly’s Maintain good customer service whilst making drops Work in all conditions and weather To be flexible if help is needed Resolve any problems that occur and try to solve quickly and rightly
Dc Cook Direct Nov 2007 – Aug 2008 Internet Car Salesman – Duties – Reason for departure , company closed Maintain Quality standards whilst working under pressure Being able to work within a team and also individually Hitting monthly targets to aim towards commission Delivering a high level of customer service to customers over the phone and face to face Chasing up problems for customers and getting them sorted asap Taking enquiries on vehicle’s and turning those into sales Adhere to and exceed all key performance indicators
Portfield Financial Services Nov 2006 – Nov 2007 Sales Advisor (Loans) – Duties – Reason for departure , higher salary offered Delivering excellent customer service to agreed standards & targets Meeting and exceeding loan / insurance sales targets including cross sell & up sell opportunities Adhere to and exceed all key performance indicators Take ownership of cases and ensure accuracy of information Making effective use of technology available to ensure fast, accurate and efficient service Maintain quality standards whilst working under pressure Improve own performance to achieve business goals through personal development and business awareness Take ownership of telephone calls to provide a seamless service experience to customers Process loan applications and manage admin tasks Work closely with all internal support areas Problem solving / dealing with high level complaints Managing AMCAT predictive dialler for weekend cover
Ventura LTD Nov 2005 – Nov 2006 Debt Management Co-ordinator – Duties – Reason for departure , Needed a new challenge Contacting customers regarding outstanding payments Utilising numerous IT systems to access relevant information Review customer cases to fully understand difficulties Negotiate and agree repayment plans and obtain initial payments Complete follow up paperwork within agreed timescales Achieve & exceed agreed productivity, sales & quality targets Problem solving / dealing with high level complaints
Education Clifton Comprehensive 2000 – 2005 Subjects studied English - C Maths - C ICT – 4x C Drama - C Science - D
Additional Qualifications & Courses Sports Leadership Award GNVQ Level 2 Customer Service Personal Details Nationality Marital Status Driving Licence Email Address White British Single (no dependants) Full UK License arsenal4rowley@msn.com
Interests, Hobbies & Personal Description I enjoy keeping fit, weight training 5x per week and also show a keen interest in achieving whatever I set out to do. I have a high level of confidence and belief in my own ability to succeed within work. I’m a really enjoyable person to be around and like to keep morale as high as possible. I have a GNVQ Level 2 in customer service so I am fantastic with people and I have been described as a likeable character as I like to get along with everyone. Very Hardworking as I enjoy going to work and I am very enthusiastic about it.
References Available on request