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S&R Committee - Performance Management Reporting: Quarter 2 • Guide to reporting • Key Achievements • Key Service Priorities carried over from 2005/06 • Key Service Priorities 2006/07 • Half-yearly BVPI health check Guide to Reporting G = Work is on target to achieve the objectives as specified. A = Warning that the achievement of the target in the way specified in the plan may not be possible or the outturn is <10% from the target. Although no decision is required at this stage to amend the action, an explanation is required. R = Target is no longer achievable in the way specified or the outturn is >10% from the target. This requires a decision about remedial action. Direction of travel from the previous quarter Achievements • Employee Satisfaction Surveys undertaken – interim survey results acted upon; • Improvements made to short-term sickness; • Communications Strategy and supporting action plan approved – implementation underway; • Improvements made to staff communications; • Budget preparation for 2007/08 underway; • Asset Management Plan approved; • Work underway to develop an Energy Plan for operational buildings. Achievements (cont’d) • Mobile Communications Unit purchased; • Action Plan for retaining Level 3 in the Council’s Use of Resources statement and significant business risk register approved by FPP; • Revised Financial Regulations approved by this committee; • Implementation of Customer Contact Improvement Plan underway. KSPs carried over from 2005/06 Consultation with young people: – Pilot using 2 schools in the Borough completed in May; – Research findings given to the individual schools; – Findings incorporated into Leisure Developments team’s work programme; – Plans to roll this out to more schools in the Borough in 2007. Key Service Priorities 2006/07 S&R Committee Green Red 33.3% 16.7% 1 action 2 actions 3 actions Amber 50.0% Key Service Priorities 2006/07 (cont’d) 3 actions at A : • Staff (): – People Strategy; – Sickness levels; – Implementation of Year 1 of the Learning & Development Strategy; – Implementation of Year 1 of the Health & Safety Action Plan; • Property management - develop an Energy Management Plan (): – Progress report at the next meeting of this Committee. Key Service Priorities 2006/07 (cont’d) (Actions at Amber cont’d) • Implementation of Year 1 of the Customer Contact Improvement Plan () : – Payment options at Reception; – Developing a Resource Pack; – Undertaking a ‘Louder than Words’ audit; – Implementing the actions in the HR Strategy; – Agreeing the compensation process for ex gratia payment; – Reviewing the induction process; – Setting up monitoring systems for the new ‘Comments, Compliments and Complaints’ procedure; – Exploring refurbishment options to make Town Hall Reception more attractive (low priority). Key Service Priorities 2006/07 (cont’d) 1 action at R (previously at ‘Green’ at the end of Q1): •Implementation of the Communications Strategy Action Plan () − Development and implementation of a media plan, guidelines and protocol − Establishment of regular communications meetings with service managers − Preparing media strategies for all major Council issues − Production of a Communications Handbook Half-yearly BVPI health check (cont’d) 5 BVPIs at ‘Amber’ at the end of September 2006: • BV 8 (payment of invoices): Statutory target of 100% results in an ‘Amber’ qualification. 97.07% is higher than in 2005/06 and previous years. • BV 9 (% of Council Tax collected): Ahead of last year’s performance at this stage at 61.29% but 0.11% behind the profiled target (61.40%) • BV 10 (% of NNDR collected): 62.45% is 0.25% behind the profiled target (62.70%). • BV 78 (speed of processing benefits): A few days behind the target. Additional resource has been agreed by this Committee for the remainder of this financial year to improve performance for this indicator. • BV 86 (cost of waste collection per household): Fuel increases, additional transport costs and an increase in recycling result in a cost of £36.68 per household. This is still the third lowest of any UK authority and only £3.01 over target (£33.67 per household).
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