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					                                      Skills
1 2 3 4 5 6 7   Seq Category                   Subcategory
          6 7      1 Strategy & architecture   Information strategy




      4 5 6 7      2 Strategy & architecture   Information strategy




                                      Page 1
                               Skills
      6 7   3 Strategy & architecture   Information strategy




    5 6     4 Strategy & architecture   Information strategy




3 4 5 6     5 Strategy & architecture   Information strategy




                              Page 2
                                 Skills
      5 6 7   6 Strategy & architecture   Information strategy




    4 5 6     7 Strategy & architecture   Information strategy




2 3 4 5 6     8 Strategy & architecture   Information strategy




      5 6 7   9 Strategy & architecture   Advice and guidance




                                Page 3
                                Skills
    5 6 7   10 Strategy & architecture   Advice and guidance




3 4 5 6     11 Strategy & architecture   Business/IT strategy and planning




      6     12 Strategy & architecture   Business/IT strategy and planning




    5 6 7   13 Strategy & architecture   Business/IT strategy and planning




                               Page 4
                            Skills
5 6 7   14 Strategy & architecture   Business/IT strategy and planning




5 6     15 Strategy & architecture   Business/IT strategy and planning




                           Page 5
                            Skills
  5 6   16 Strategy & architecture   Technical strategy and planning




  5 6   17 Strategy & architecture   Technical strategy and planning




4 5     18 Strategy & architecture   Technical strategy and planning




                           Page 6
                              Skills
  5 6 7   19 Strategy & architecture   Technical strategy and planning




  5 6     20 Strategy & architecture   Technical strategy and planning




4 5 6     21 Strategy & architecture   Technical strategy and planning




                             Page 7
                             Skills
5 6 7   22 Business change            Business change implementation




  6 7   23 Business change            Business change implementation




                         Page 8
                                 Skills
  4 5 6 7   24 Business change            Business change implementation




3 4 5 6     25 Business change            Business change management




                             Page 9
                             Skills
4 5 6   26 Business change            Business change management




  5 6   27 Business change            Business change management




  5 6   28 Business change            Business change management




                         Page 10
                                 Skills
      5 6   29 Business change            Business change management




2 3 4 5 6   30 Business change            Business change management




      5 6   31 Business change            Relationship management




                             Page 11
                                 Skills
      5 6 7   32 Solution development and   Systems development
                 implementation




2 3 4 5       33 Solution development and   Systems development
                 implementation




2 3 4 5 6     34 Solution development and   Systems development
                 implementation




                               Page 12
                               Skills
2 3 4 5 6   35 Solution development and   Systems development
               implementation




      5 6   36 Solution development and   Systems development
               implementation




2 3 4 5 6   37 Solution development and   Systems development
               implementation




                             Page 13
                               Skills
2 3 4 5     38 Solution development and   Systems development
               implementation




  3 4 5 6   39 Solution development and   Systems development
               implementation




2 3 4 5 6   40 Solution development and   Systems development
               implementation




                             Page 14
                                 Skills
2 3 4 5 6     41 Solution development and   Systems development
                 implementation




  3 4 5 6     42 Solution development and   Human factors
                 implementation




  3 4 5       43 Solution development and   Human factors
                 implementation




2 3 4 5       44 Solution development and   Human factors
                 implementation




      5 6 7   45 Solution development and   Human factors
                 implementation




                               Page 15
                                 Skills
  2 3 4 5 6   46 Solution development and   Installation and integration
                 implementation




    3 4 5 6   47 Solution development and   Installation and integration
                 implementation




1 2 3 4 5     48 Solution development and   Installation and integration
                 implementation




                               Page 16
                           Skills
  5 6 7   49 Service management     Service strategy




4 5 6     50 Service management     Service strategy




4 5 6     51 Service management     Service design




                          Page 17
                               Skills
    4 5 6     52 Service management     Service design




2 3 4 5 6 7   53 Service management     Service design




2 3 4 5 6     54 Service management     Service transition




                              Page 18
                           Skills
3 4 5 6   55 Service management     Service transition




3 4 5 6   56 Service management     Service transition




3 4 5     57 Service management     Service operation




3 4 5 6   58 Service management     Service operation




                          Page 19
                               Skills
  2 3 4 5 6   59 Service management     Service operation




  2 3 4 5     60 Service management     Service operation




1 2 3 4       61 Service management     Service operation




                              Page 20
                               Skills
    3 4 5 6   62 Service management     Service operation




  2 3 4 5     63 Service management     Service operation




  2 3 4 5     64 Service management     Service operation




      4 5     65 Service management     Service operation




1 2 3 4 5     66 Service management     Service operation




                              Page 21
                             Skills
    5 6     67 Procurement & management   Supply management
               support




3 4 5 6 7   68 Procurement & management   Supply management
               support




                            Page 22
                               Skills
      5 6 7   69 Procurement & management   Quality management
                 support




  3 4 5 6     70 Procurement & management   Quality management
                 support




2 3 4 5       71 Procurement & management   Quality management
                 support

  3 4 5 6     72 Procurement & management   Quality management
                 support




                              Page 23
                           Skills
  5 6     73 Procurement & management   Quality management
             support




4 5 6 7   74 Procurement & management   Quality management
             support




                          Page 24
                             Skills
2 3 4 5     75 Procurement & management   Resource management
               support




    4 5 6   76 Procurement & management   Resource management
               support




      5 6   77 Procurement & management   Resource management
               support




                            Page 25
                       Skills
5 6   78 Procurement & management   Resource management
         support




5 6   79 Procurement & management   Resource management
         support




5 6   80 Procurement & management   Learning and development
         support




                      Page 26
                                 Skills
  4 5     81 Procurement & management     Learning and development
             support




3 4 5     82 Procurement & management     Learning and development
             support


3 4 5 6   83 Client interface             Sales and marketing




  4 5 6   84 Client interface             Sales and marketing




                                Page 27
                                     Skills
        5 6   85 Client interface             Client support




1 2 3 4 5 6   86 Client interface             Client support




                                    Page 28
                                       Skills
Skill                        Id     General Description
Corporate governance of IT   GOVN   The planning and implementation of
                                    initiatives and procedures to ensure that
                                    the IT services used by an organisation,
                                    and the technology which supports them,
                                    deliver value, are efficient in use of
                                    resources, and are compliant with all
                                    relevant legislation and regulations. The
                                    implementation of systems and IT controls
                                    to measure performance, manage risk and
                                    ensure that IT and the business work
                                    together to support the business purpose.




Information management       IRMG   The overall management of the control and
                                    exploitation of all kinds of information,
                                    structured and unstructured, to meet the
                                    needs of an organisation. Control
                                    encompasses development and promotion
                                    of the strategy and policies covering the
                                    design of information structures and
                                    taxonomies, the setting of policies for the
                                    sourcing and maintenance of the data
                                    content, the management and storage of
                                    information in all its forms and the analysis
                                    of information structure (including logical
                                    analysis of taxonomies, data and
                                    metadata). Includes the overall
                                    responsibility for compliance with
                                    regulations, standards and codes of good
                                    practice relating to information and
                                    documentation, records management,
                                    information assurance and data protection.
                                    Exploitation encompasses the use of
                                    information, whether produced internally or
                                    externally, to support decision-making and
                                    business processes. It includes
                                    management and decision making
                                    structures to ensure consistency throughout
                                    the organisation, information retrieval,
                                    combination, analysis, pattern recognition
                                    and interpretation.




                                      Page 29
                                             Skills
Information systems coordination   ISCO   Typically within a large organisation in
                                          which the information strategy function is
                                          devolved to autonomous units, or within a
                                          collaborative enterprise of otherwise
                                          independent organisations, the coordination
                                          of information strategy matters where the
                                          adoption of a common approach (such as
                                          shared services) would benefit the
                                          organisation.



Information policy formation       DPRO   The development of policies, procedures,
                                          working practices and training to promote
                                          compliance with legislation regulating the
                                          holding, use and disclosure of personal
                                          data.




Information security               SCTY   The management of, and provision of
                                          expert advice on, the selection, design,
                                          justification, implementation and operation
                                          of information security controls and
                                          management strategies to maintain the
                                          confidentiality, integrity, availability,
                                          accountability and relevant compliance of
                                          information systems




                                            Page 30
                                            Skills
Information assurance            INAS   The leadership and oversight of information
                                        assurance, setting high level strategy and
                                        policy, to ensure stakeholder confidence
                                        that risk to the integrity of information in
                                        storage and transit is managed
                                        pragmatically, appropriately and in a cost
                                        effective manner.




Information analysis             INAN   The ability to discover and quantify patterns
                                        in data of any kind, including numbers,
                                        symbols, text, sound and image. The
                                        relevant techniques include statistical and
                                        data mining or machine learning methods
                                        such as rule induction, artificial neural
                                        networks, genetic algorithms and
                                        automated precis systems.

Information content publishing   ICPM   The management and tuning of the
                                        processes that collect, assemble and
                                        publish information, including in
                                        unstructured and semi-structured forms, for
                                        delivery to the user at the point at which it is
                                        needed.




Consultancy                      CNSL   The provision of advice, assistance, and
                                        guidance in any area associated with the
                                        planning, procurement, provision, delivery,
                                        management, maintenance or effective use
                                        of information systems and their
                                        environments. Can deal with one specific
                                        aspect of IT and the business, or can be
                                        wide ranging and address strategic
                                        business issues.




                                          Page 31
                                         Skills
Technical specialism           TECH   The management of, and provision of
                                      expert advice on a specific technical
                                      specialism. Examples of specialism can be
                                      any technology, technique, method, product
                                      or application area.



Research                       RSCH   The advancement of knowledge in one or
                                      more fields of IT by innovation,
                                      experimentation, evaluation and
                                      dissemination, carried out in pursuit of a
                                      predetermined set of research goals.




Innovation                     INOV   The capability to recognise and exploit
                                      business opportunities provided by IT, (for
                                      example, the Internet), to ensure more
                                      efficient and effective performance of
                                      organisations, to explore possibilities for
                                      new ways of conducting business and
                                      organisational processes, and to establish
                                      new businesses.
Business process improvement   BPRE   The identification of new and alternative
                                      approaches to performing business
                                      activities. The analysis of business
                                      processes, including recognition of the
                                      potential for automation of the processes,
                                      assessment of the costs and potential
                                      benefits of the new approaches considered
                                      and, where appropriate, management of
                                      change, and assistance with
                                      implementation.




                                        Page 32
                                     Skills
Enterprise architecture    STPL   The creation, communication and
                                  improvement of the key principles, methods
                                  and models that describe the enterprise's
                                  future state and enable its evolution. The
                                  scope of the enterprise architecture
                                  process involves the interpretation of
                                  business goals, drivers and strategies, the
                                  assessment of the current capabilities of
                                  the people, processes, information and
                                  technology of the enterprise, and the
                                  determination of how these relate to one
                                  another and to the external environment.
                                  The process supports the formation of the
                                  constraints, standards and guiding
                                  principles required to define, assure and
                                  govern the required evolution and the
                                  transitional processes that facilitate
                                  predictable transition to the intended state
                                  through information-enabled change in the
                                  organisation's structure, business
                                  processes, information systems and
                                  infrastructure.
Business risk management   BURM   The planning and implementation of
                                  organisation-wide processes and
                                  procedures for the management of
                                  operational risk.




                                    Page 33
                                            Skills
Solution architecture            ARCH   The development and communication of
                                        structural frameworks (hardware, software
                                        and other components) which meet the
                                        present and future requirements of an
                                        organisation, and the interrelationships
                                        between these components. The design of
                                        solutions required to automate business
                                        processes and resolve business issues in a
                                        particular business or functional area. The
                                        provision of direction and guidance on all
                                        technical aspects of the development of,
                                        and modifications to, information systems
                                        to ensure that they take account of relevant
                                        architectures, strategies, policies,
                                        standards and practices and that existing
                                        and planned systems and IT infrastructure
                                        remain compatible.




Emerging technology monitoring   EMRG   The identification of new and emerging
                                        hardware, software and communication
                                        technologies and products, services,
                                        methods and techniques and the
                                        assessment of their relevance and potential
                                        value to an organisation. The promotion of
                                        emerging technology awareness among
                                        staff and business management.

Continuity management            COPL   The provision of service continuity planning
                                        and support. This includes the identification
                                        of information systems which support
                                        critical business processes, the
                                        assessment of risks to those systems'
                                        availability, integrity and confidentiality and
                                        the co-ordination of planning, designing,
                                        testing and maintenance procedures and
                                        contingency plans to address exposures
                                        and maintain agreed levels of continuity.
                                        This function should be performed as part
                                        of, or in close cooperation with, the function
                                        which plans business continuity for the
                                        whole organisation.




                                          Page 34
                                          Skills
Software development process   SPIM   The provision of advice, assistance and
improvement                           leadership in improving the quality of
                                      software development, by focusing on
                                      process definition, management,
                                      repeatability and measurement. The
                                      facilitation of improvements by changing
                                      approaches and working practices, typically
                                      using recognised models such as the
                                      Capability Maturity Model Integration
                                      (CMMI), the Software Process
                                      Improvement and Capability dEtermination
                                      Model (SPICE), Test Process Improvement
                                      (TPI) and Test Maturity Model (TMM).

Network planning               NTPL   The creation and maintenance of overall
                                      network plans, encompassing the
                                      communication of data, voice, text and
                                      image, in the support of an organisation's
                                      business strategy. This includes
                                      participation in the creation of service level
                                      agreements and the planning of all aspects
                                      of infrastructure necessary to ensure
                                      provision of network services to meet such
                                      agreements. Physical implementation may
                                      include copper wire, fibre-optic, wireless, or
                                      any other technology.

Methods & tools                METL   Ensuring that appropriate methods and
                                      tools for the planning, development, testing,
                                      operation, management and maintenance
                                      of systems are adopted and used
                                      effectively throughout the organisation.




                                        Page 35
                                   Skills
Portfolio management   POMG The systematic appraisal, evaluation and
                            management of the IT portfolio of
                            programmes and projects in support of
                            specific business strategies. The
                            development and application of a portfolio
                            management framework to ensure that all
                            interdependencies are managed and that
                            standards are maintained across the
                            lifecycle of different programmes. The
                            delivery and documentation of objective
                            and independent investment appraisal and
                            project review throughout the programme
                            lifecycle. The consistent application of the
                            project / programme delivery lifecycle, pre-
                            approval check of business cases, putting
                            projects/programmes into exception when
                            they are unsafe and to
                            escalate/engage/influence senior
                            management to take corrective action.
                            Supporting the continuous improvement
                            through the review of project/programme
                            structure, resourcing, risks, funding, and
                            dependencies.




Programme management   PGMG The identification, planning and
                            coordination of a set of related projects
                            within a programme of business change, to
                            manage their interdependencies in support
                            of specific business strategies. The
                            maintenance of a strategic view over the
                            set of projects, providing the framework for
                            implementing business initiatives, or large-
                            scale change, by conceiving, maintaining
                            and communicating a vision of the outcome
                            of the programme. The vision, and the
                            means of achieving it, may change as the
                            programme progresses.




                                  Page 36
                               Skills
Project management   PRMG   The management of projects, typically (but
                            not exclusively) involving the development
                            and implementation of business processes
                            to meet identified business needs,
                            acquiring and utilising the necessary
                            resources and skills, within agreed
                            parameters of cost, timescales, and quality.




Business analysis    BUAN   The methodical investigation, analysis,
                            review and documentation of all or part of a
                            business in terms of business functions and
                            processes, the information used and the
                            data on which the information is based. The
                            definition of requirements for improving any
                            aspect of the processes and systems and
                            the quantification of potential business
                            benefits. The creation of viable
                            specifications and acceptance criteria in
                            preparation for the construction of
                            information and communication systems.




                              Page 37
                                            Skills
Business process testing         BPTS   The planning, design, management,
                                        execution and reporting of business
                                        process tests and usability evaluations. The
                                        application of evaluation skills to the
                                        assessment of the ergonomics, usability
                                        and fitness for purpose of defined
                                        processes. This includes the synthesis of
                                        test tasks to be performed (from statement
                                        of user needs and user interface
                                        specification), the design of an evaluation
                                        programme, the selection of user samples,
                                        the analysis of performance, and inputting
                                        results to the development team.




Change implementation planning   CIPM   The definition and management of the
and management                          process for deploying and integrating IT
                                        capabilities into the business in a way that
                                        is sensitive to and fully compatible with
                                        business operations.




Organisation design and          ORDI   The design and implementation of an
implementation                          integrated organisation structure, role
                                        profiles, culture, performance
                                        measurements, competencies and skills, to
                                        facilitate strategies for change and for
                                        training to enable the change. The
                                        identification of key attributes of the culture
                                        and the key principles and factors for
                                        addressing location strategy.




                                          Page 38
                                     Skills
Benefits management        BENM   Monitoring for the emergence of anticipated
                                  benefits (typically specified as part of the
                                  business case for a change programme or
                                  project). Action (typically by the programme
                                  management team) to optimise the
                                  business impact of individual and combined
                                  benefits.




Business modelling         BSMO   The production of abstract or distilled
                                  representations of real world/business
                                  situations to aid the communication and
                                  understanding of existing, conceptual or
                                  proposed scenarios. Predominantly
                                  focused around the representation of
                                  processes, data, organisation and time.
                                  Models may be used to represent a subject
                                  at varying levels of detail/ decomposition.




Stakeholder relationship   RLMT   The coordination of relationships with and
management                        between key stakeholders, during the
                                  design, management and implementation
                                  of business change.




                                    Page 39
                                          Skills
Systems development management DLMG   The management of resources in order to
                                      plan, estimate and carry out programmes of
                                      systems development work to time, budget
                                      and quality targets and in accordance with
                                      appropriate standards.




Data analysis                 DTAN    The investigation, evaluation, interpretation
                                      and classification of data, in order to define
                                      and clarify information structures which
                                      describe the relationships between real
                                      world entities. Such structures facilitate the
                                      development of software systems, links
                                      between systems or retrieval activities.




Requirements definition and   REQM    The definition and management of the
management                            business goals and scope of change
                                      initiatives. The specification of business
                                      requirements to a level that enables
                                      effective delivery of agreed changes.




                                        Page 40
                                        Skills
Systems design               DESN   The specification and design of information
                                    systems and their components to meet
                                    defined business needs, retaining
                                    compatibility with enterprise and solution
                                    architectures.




Network design               NTDS   The production of network designs and
                                    design policies, strategies, architectures
                                    and documentation, covering voice, data,
                                    text, e-mail, facsimile and image, to support
                                    business requirements and strategy. This
                                    may incorporate all aspects of the
                                    communications infrastructure, internal and
                                    external, mobile, public and private,
                                    Internet, Intranet and call centres.




Database/repository design   DBDS   The specification, design and maintenance
                                    of mechanisms for storage and access to
                                    both structured and unstructured
                                    information, in support of business
                                    information needs.




                                      Page 41
                                            Skills
Programming/software development PROG   The design, creation, testing and
                                        documenting of new and amended
                                        programs from supplied specifications in
                                        accordance with agreed standards.




Safety engineering              SFEN    The application of appropriate methods to
                                        assure safety during all lifecycle phases of
                                        safety-related systems developments,
                                        including maintenance and re-use. These
                                        include safety hazard and risk analysis,
                                        safety requirements specification, safety-
                                        related system architectural design, formal
                                        method design, safety validation and
                                        verification, and safety case preparation.


Information content authoring   INCA    The planning, design and creation of
                                        textual information, supported where
                                        necessary by graphical content. This
                                        material may be delivered electronically (for
                                        example, as collections of web pages) or
                                        otherwise. This skill includes managing the
                                        quality assurance and authoring processes
                                        for the material being produced.




                                          Page 42
                                             Skills
Testing                           TEST   The concurrent lifecycle process of
                                         engineering, using and maintaining
                                         testware (test cases, test scripts, test
                                         reports, test plans, etc) to measure and
                                         improve the quality of the software being
                                         tested. Testing embraces the planning,
                                         design, management, execution and
                                         reporting of tests, using appropriate testing
                                         tools and techniques and conforming to
                                         agreed standards (such as ISO 29119), to
                                         ensure that new and amended systems,
                                         configurations, packages, or services,
                                         together with any interfaces, perform as
                                         specified.




Systems ergonomics                HCEV   The iterative development of the allocation
                                         of function (between the human, machine
                                         and organisational elements of systems),
                                         user interaction and job design. The
                                         optimisation of accessibility and usability,
                                         based on user requirements, the context of
                                         use, relevant ergonomics knowledge and
                                         feedback from evaluations of prototypes.

Usability requirements analysis   UNAN   The establishment, clarification and
                                         communication of non-functional
                                         requirements for usability (for example,
                                         screen design/layout/consistency, response
                                         times, capacity). The analysis of the
                                         characteristics of users and their tasks, and
                                         the technical, organisational and physical
                                         environment in which products or systems
                                         will operate.
Usability evaluation              USEV   Formal assessment of the usability
                                         (including health and safety, and
                                         accessibility) of new or existing products or
                                         services (including prototypes). Methods
                                         include user trials, expert review, survey,
                                         and analysis.
Human factors integration         HFIN   Achievement of optimum levels of product
                                         or service usability, by ensuring that project
                                         and enterprise activities take account of the
                                         user experience.




                                           Page 43
                                          Skills
Systems integration            SINT   The incremental and logical integration and
                                      testing of components and/or subsystems
                                      and their interfaces in order to create
                                      operational services.




Porting/software integration   PORT   The integration of software products into
                                      existing software environments to produce
                                      new platform-specific versions of the
                                      software products.




Systems                        HSIN   The installation, testing, implementation or
installation/decommissioning          decommissioning and removal of cabling,
                                      wiring, equipment, hardware and
                                      appropriate software, following plans and
                                      instructions and in accordance with agreed
                                      standards. The testing of hardware and
                                      software components, resolving
                                      malfunctions found and recording the
                                      results. The reporting of details of hardware
                                      and software installed so that configuration
                                      management records can be updated.




                                        Page 44
                                        Skills
IT management                 ITMG   The management of the IT infrastructure
                                     and resources required to plan for, develop,
                                     deliver and support properly-engineered IT
                                     services and products to meet the needs of
                                     a business. The preparation for new or
                                     changed services, management of the
                                     change process and the maintenance of
                                     regulatory, legal and professional
                                     standards. The management of
                                     performance of systems and services in
                                     relation to their contribution to business
                                     performance. The management of bought-
                                     in services including, for example, public
                                     network, virtual private network and
                                     outsourced services. The development of
                                     continual service improvement plans to
                                     ensure the IT infrastructure adequately
                                     supports business needs.




Financial management for IT   FMIT   The overall financial management, control
                                     and stewardship of the IT assets and
                                     resources used in the provision of IT
                                     services, ensuring compliance with all
                                     governance, legal and regulatory
                                     requirements.




Capacity management           CPMG   The management of the capability and
                                     functionality of service components
                                     (including hardware, software and network)
                                     to meet current and forecast needs in a
                                     cost effective manner. This includes
                                     dealing with both long-term changes and
                                     short-term variations in the level of
                                     demand.




                                       Page 45
                                      Skills
Availability management    AVMT   The definition, analysis, planning,
                                  measurement and improvement of all
                                  aspects of the availability of IT services.
                                  The overall control and management of
                                  service availability to ensure that the level
                                  of service delivered in all services is
                                  matched to or exceeds the current and
                                  future agreed needs of the business, in a
                                  cost effective manner.




Service level management   SLMO   The planning, implementation, control,
                                  review and audit of service provision, to
                                  meet customer business requirements.
                                  This includes negotiation, implementation
                                  and monitoring of service level agreements,
                                  and the ongoing management of
                                  operational facilities to provide the agreed
                                  levels of service, seeking continually and
                                  proactively to improve service delivery.




Configuration management   CFMG   The lifecycle planning, control and
                                  management of the documentation,
                                  software, hardware and firmware assets of
                                  an organisation, system and/or service(s),
                                  including information relating to those
                                  assets and their dependencies and
                                  relationships. This involves identification,
                                  classification and appropriate specification
                                  of all configuration items (CIs) and the
                                  interfaces to other processes and data
                                  through techniques such as federation.
                                  Required information relates to storage,
                                  access, service relationships, versions,
                                  problem reporting and change control of
                                  CIs. The application of status accounting
                                  and auditing, often in line with
                                  acknowledged external criteria such as ISO
                                  9000 and ISO 20000, throughout all stages
                                  of the CI lifecycle, including (importantly)
                                  the early stages of system development.




                                    Page 46
                                      Skills
Change management         CHMG The management of change to the service
                               infrastructure including service assets,
                               configuration items and associated
                               documentation, be it via request for change
                               (RFC), emergency changes, incidents and
                               problems, so providing effective control and
                               mitigation of risk to the availability,
                               performance, security and compliance of
                               the business services impacted.




Release management        RELM    The management of the processes,
                                  systems and functions to package, build,
                                  test and deploy changes and updates
                                  which are bounded as ?releases? into the
                                  ?production? environment establishing or
                                  continuing the specified Service, to enable
                                  controlled and effective handover to
                                  Operations and the user community.\n




System software           SYSP    The provision of specialist expertise to
                                  facilitate and execute the installation and
                                  maintenance of system software such as
                                  operating systems, data management
                                  products, office automation products and
                                  other utility software.




Security administration   SCAD    The authorisation and monitoring of access
                                  to IT facilities or infrastructure in
                                  accordance with established organisational
                                  policy. Includes investigation of
                                  unauthorised access, compliance with
                                  relevant legislation and the performance of
                                  other administrative duties relating to
                                  security management.




                                    Page 47
                                         Skills
Radio frequency engineering   RFEN   The deployment, integration, calibration,
                                     tuning and maintenance of radio frequency
                                     (RF) and analogue elements of IT systems.




Application support           ASUP   The provision of application maintenance
                                     and support services. Support may be
                                     provided both to users of the systems and
                                     to service delivery functions. Support
                                     typically takes the form of investigating and
                                     resolving issues and providing information
                                     about the systems. It may also include
                                     monitoring their performance. Issues may
                                     be resolved by providing advice or training
                                     to users about an application's functionality,
                                     correct operation or constraints, by devising
                                     work-arounds, correcting faults, making
                                     general or site-specific modifications,
                                     updating system documentation,
                                     manipulating data, or defining
                                     enhancements - often in close collaboration
                                     with the system's developers and/or with
                                     colleagues specialising in different areas,
                                     such as Database administration or
                                     Network support.


IT Operations                 ITOP   The operation of the IT infrastructure
                                     (typically hardware, software, information
                                     stored on various media, and
                                     communications) required to deliver and
                                     support properly-engineered IT services
                                     and products to meet the needs of a
                                     business. Includes preparation for new or
                                     changed services, operation of the change
                                     process, the maintenance of regulatory,
                                     legal and professional standards, and the
                                     monitoring of performance of systems and
                                     services in relation to their contribution to
                                     business performance.




                                       Page 48
                                           Skills
Network control and operation   NTOP   The day-to-day operation and control of all
                                       equipment within wide and local area
                                       network infrastructure. Includes production
                                       of network performance statistics, provision
                                       of network diagnostic information and site
                                       surveys




Database administration         DBAD   The installation, configuration, upgrade,
                                       administration, monitoring and maintenance
                                       of physical databases.




Network support                 NTAS   The provision of network maintenance and
                                       support services. Support may be provided
                                       both to users of the systems and to service
                                       delivery functions. Support typically takes
                                       the form of investigating and resolving
                                       problems and providing information about
                                       the systems. It may also include monitoring
                                       their performance. Problems may be
                                       resolved by providing advice or training to
                                       users about the network's functionality,
                                       correct operation or constraints, by devising
                                       work-arounds, correcting faults, or making
                                       general or site-specific modifications.


Problem management              PBMG   The resolution of incidents and problems
                                       throughout the information system lifecycle,
                                       including classification, prioritisation and
                                       initiation of action, documentation of root
                                       causes and implementation of remedies.



Service desk and incident       USUP   The processing and coordination of
management                             appropriate and timely responses to
                                       incident reports, including channelling
                                       requests for help to appropriate functions
                                       for resolution, monitoring resolution activity,
                                       and keeping clients appraised of progress.




                                         Page 49
                                             Skills
Procurement                        PROC   The management of, or provision of advice
                                          on, the procurement of goods and services.




Supplier relationship management   SURE   On behalf of a client organisation, the
                                          identification and management of external
                                          suppliers to ensure successful delivery of
                                          products and services to achieve
                                          outcomes.\n




                                            Page 50
                                 Skills
Quality management   QUMG The application of techniques for
                          monitoring and improvement of quality to
                          any aspect of a function or process. The
                          achievement of, and maintenance of
                          compliance to, national and international
                          standards, as appropriate.




Quality assurance    QUAS    The process of ensuring that the agreed
                             quality standards within an organisation are
                             adhered to and that best practice is
                             promulgated throughout the organisation.




Quality standards    QUST    The development, maintenance, control
                             and distribution of quality standards.

Compliance review    CORE    The independent assessment of the
                             conformity of any activity, process,
                             deliverable, product or service to the
                             criteria of specified standards, such as ISO
                             27001, local standards, best practice, or
                             other documented requirements. May relate
                             to, for example, asset management,
                             network security tools, firewalls and internet
                             security, real-time systems and application
                             design.




                               Page 51
                               Skills
Safety assessment   SFAS   The assessment of safety-related software
                           systems to determine compliance with
                           standards and required levels of safety
                           integrity. This involves making professional
                           judgements on software engineering
                           approaches, including the suitability of
                           design, testing, and validation and
                           verification methods, as well as the
                           identification and evaluation of risks and
                           the means by which they can be reduced.
                           The establishment, maintenance and
                           management of an assessment framework
                           and practices.

Technology audit    TAUD   The independent, risk-based assessment
                           of the adequacy and integrity of controls in
                           information processing systems, including
                           hardware, software solutions, information
                           management systems, security systems
                           and tools, communications technologies -
                           both web-based and physical. The
                           structured analysis of the risks to
                           achievement of business objectives,
                           including the risk that the organisation fails
                           to make effective use of new technology to
                           improve delivery and internal effectiveness.




                             Page 52
                                          Skills
Programme and project support   PROF   The provision of support and guidance on
office                                 programme and project management
                                       processes, procedures, tools and
                                       techniques to programme and project
                                       managers and their teams. The use of
                                       project management software. The
                                       development, production and maintenance
                                       of time, resource, cost and exception plans.
                                       The tracking and reporting of progress and
                                       performance of projects (including those
                                       performed by third parties). The
                                       maintenance of programme and/or project
                                       files and the repository of lessons learned
                                       on previous projects and programmes. The
                                       servicing of programme/ project control
                                       boards, project assurance teams and
                                       quality review meetings. The analysis of
                                       performance and the maintenance of metric
                                       data and estimating models. The
                                       administration of project change control,
                                       including use of configuration management
                                       systems.

Asset management                ASMG   The management of the lifecycle for service
                                       assets (hardware, software, knowledge,
                                       warranties etc) including inventory,
                                       compliance, usage and disposal, aiming to
                                       optimise the total cost of ownership by
                                       minimising operating costs, improving
                                       investment decisions and capitalising on
                                       potential opportunities. Knowledge and use
                                       of international standards such as ISO/IEC
                                       19770-1 for software asset management
                                       and close integration with change and
                                       configuration management are examples of
                                       enhanced asset management
                                       development.


Client services management      CSMG   The management and control of one or
                                       more client service functions, including
                                       strategy, support for business
                                       development, quality of service and
                                       operations.




                                         Page 53
                                      Skills
Professional development   PDSV   The facilitation of the professional
                                  development of IT practitioners, including
                                  initiation, monitoring, review and validation
                                  of individual training and development
                                  plans in line with organisational or business
                                  requirements. The counselling of
                                  participants in all relevant aspects of their
                                  professional development. The
                                  identification of appropriate
                                  training/development resources. Liaison
                                  with external training providers. The
                                  evaluation of the benefits of professional
                                  development activities.




Resourcing                 RESC   The overall resource management of the IT
                                  workforce to enable effective service
                                  delivery. Provision of advice on any aspect
                                  of acquiring IT resources - employees,
                                  consultants or contractors.




Learning and development   ETMG   The management of professional
management                        development and provision of IT training
                                  and education in order to develop business
                                  and/or technical skills.




                                    Page 54
                                             Skills
Learning resources creation and   TMCR   The design, creation, packaging and
maintenance                              maintenance of materials and resources for
                                         use in education and training. Typically
                                         involves the assimilation of information
                                         from existing sources, selection and re-
                                         presentation in a form suitable to the
                                         intended purpose and audience. May
                                         include design, configuration and testing of
                                         learning environments, including population
                                         of simulated databases, and replication of
                                         external systems and interfaces.

Education and training delivery   ETDL   The transfer of business and/or technical
                                         skills and knowledge and the inculcation of
                                         professional attitudes in order to facilitate
                                         learning and development.
Marketing                         MKTG   The research, analysis and stimulation of
                                         potential or existing markets for IT and
                                         related products and services, both to
                                         provide a sound basis for business
                                         development and to generate a satisfactory
                                         flow of sales enquiries.




Selling                           SALE   The identification of sales prospects and
                                         their qualification, the development of
                                         customer interest and the preparation
                                         (including managing the bid process),
                                         execution and monitoring of the sale of any
                                         IT or related product or service into an
                                         external or internal market.




                                           Page 55
                                Skills
Account management   ACMG   On behalf of an organisation supplying IT
                            and related products and/or services, the
                            coordination of marketing, selling and
                            delivery activities to one or more customer
                            organisations to achieve satisfaction for the
                            customer and an acceptable business
                            return for the supplier; assistance to the
                            customer organisation to ensure that it
                            gains maximum benefit from the products
                            and services supplied and available.



Sales support        SSUP   The provision of technical advice and
                            assistance to the sales force, sales agents,
                            reseller/distributor staff and existing or
                            prospective customers, either in support of
                            customer development or sales activity or
                            in fulfilment of sales obligations.




                              Page 56
               Skills
Level 1   Level 2




              Page 57
 Skills




Page 58
      Skills




Develops an understanding of publications
support activities such as drafting,
illustrating, printing, etc. Develops a broad
understanding of technical publication
concepts, tools and methods and the way
in which these are implemented. Obtains
and analyses usage data and presents it
effectively.




     Page 59
 Skills




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 Skills




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 Skills




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 Skills




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 Skills




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 Skills




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 Skills




Page 66
      Skills




Understands the purpose and benefits of
modelling. Uses established techniques as
directed to model simple subject areas with
clearly-defined boundaries. May assist in
more complex modelling activities.
Develops models with input from subject
matter experts and communicates the
results back to them for review and
confirmation.




    Page 67
      Skills




Applies data analysis and data modelling
techniques to establish, modify or maintain
a data structure and its associated
components (entity descriptions,
relationship descriptions, attribute
definitions).




Uses established techniques as directed to
identify current problems and elicit, specify
and document business functional, data
and non-functional requirements for simple
subject areas with clearly-defined
boundaries. Assists in more complex
requirements activities and with the
processes for establishing agreed
baselines for change and managing the
assessment and application of requested
changes to those requirements.




     Page 68
      Skills
Undertakes complete design of simple
applications using simple templates and
tools. Assists as part of a team on design of
components of larger systems. Produces
detailed designs including for example:
physical data flows, file layouts, common
routines and utilities, program
specifications or prototypes, and backup,
recovery and restart procedures.




Translates and implements simple
development project requirements into
physical database structures. Assesses
proposed changes to object and data
structures and implements these changes
in physical databases. Assists in database
management system support activities for
operational database systems.




     Page 69
      Skills
Designs, codes, tests, corrects, and
documents simple programs, and assists in
the implementation of software which forms
part of a properly engineered information or
communications system.




Develops a broad understanding of
technical publication concepts, tools and
methods and the way in which these are
implemented. Develops an understanding
of publication development support
activities, such as information gathering,
user task analysis, creating draft
documentation, and illustration, and printing
and publishing. Works with colleagues and
clients to create new sections of technical
documentation through all stages of the
publication process as support literature.




     Page 70
      Skills
Defines test requirements for smaller
projects. Creates test scripts and
supporting data, working to the
specifications provided. Interprets,
executes and records simple test cases in
accordance with established plans.
Analyses and reports test activities and
results. Identifies and reports issues and
risks.




Assists in the preparations for evaluations
and in the operation of the test
environment. Maintains the test
environment.




     Page 71
                                                    Skills
                                              Produces software builds from software
                                              source code. Conducts tests as defined in
                                              an integration test specification, records the
                                              details of any failures, and carries out fault
                                              diagnosis relating to simple failures,
                                              reporting the results of the diagnosis in a
                                              clear and concise manner.




Following agreed procedures, performs         Installs or removes hardware and/or
simple installations, replaces consumable     software, and associated connections,
items, checks correct working of              using supplied installation instructions and
installations, and documents and reports on   tools. Conducts tests and corrects
work done.                                    malfunctions, calling on help from more
                                              experienced colleagues if required.
                                              Documents results in accordance with
                                              agreed procedures. Assists with the
                                              evaluation of change requests. Contributes,
                                              as required, to investigations of problems
                                              and faults concerning the installation of
                                              hardware and/or software and confirms the
                                              correct working of installations.




                                                   Page 72
 Skills




Page 73
      Skills




Monitors and logs the actual service
provided, compared to that required by
service level agreements.




Applies tools, techniques and processes for
administering information (such as the
tracking and logging of components and
changes) related to configuration items.




    Page 74
 Skills




Page 75
                                                  Skills
                                            Assists with setting up, tuning and
                                            functional checks of radio
                                            frequency/analogue elements. Resolves
                                            faults down to line replaceable unit (LRU)
                                            level or escalates according to given
                                            procedures. Carries out user confidence
                                            checks and escalates faults according to
                                            given procedures.


                                            Assists in the investigation and resolution
                                            of issues relating to applications. Assists
                                            with specified maintenance procedures.




Contributes, under instruction, to system   Carries out agreed operational procedures
operation.                                  of a routine nature. Contributes to
                                            maintenance, installation and problem
                                            resolution.




                                                 Page 76
                                                  Skills




                                            Assists in database support activities.




                                            Assists in investigation and resolution of
                                            network problems. Assists with specified
                                            maintenance procedures.




Receives and handles requests for support   Receives and handles requests for support
following agreed procedures. Promptly       following agreed procedures. Responds to
allocates calls as appropriate. Maintains   common requests for support by providing
relevant records.                           information to enable problem resolution
                                            and promptly allocates unresolved calls as
                                            appropriate. Maintains records and advises
                                            relevant persons of actions taken.




                                                 Page 77
 Skills




Page 78
     Skills




Distributes new and revised quality
standards and maintains department and
quality group documentation.




    Page 79
 Skills




Page 80
      Skills
Assists with the compilation of project
management reports. Maintains
programme and project files from supplied
actual and forecast data.




    Page 81
 Skills




Page 82
 Skills




Page 83
                                                 Skills




Able to communicate effectively with       Communicates effectively with customers
customers by telephone and provide         by telephone and in person. Assists in the
information about products and services.   provision of customer service, including
Seeks assistance from colleagues for the   technical advice and guidance on matters
resolution of more complex customer        bearing on the successful use of products
service queries and complaints. Can use    and services. Assists in devising solutions
databases to retrieve and enter data.      to customer requirements and solves
                                           straightforward problems.




                                                Page 84
                Skills
Level 3   Level 4




          Takes responsibility for the accessibility,
          retrievability and protection of information.
          Provides advice on the transformation of
          information from one format/medium to
          another, where appropriate. Maintains and
          implements information handling
          procedures. Ensures the availability,
          integrity and searchability of information
          through the application of formal data
          structures and protection measures.
          Identifies and complies with relevant
          organisational policies and procedures,
          taking responsibility for assessing and
          managing risks around the use of
          information. Ensures that information is
          presented effectively.




               Page 85
                                                     Skills




Applies and maintains specific security        Conducts security risk assessments for
controls as required by organisational         defined business applications or IT
policy and local risk assessments to           installations in defined areas, and provides
maintain confidentiality, integrity and        advice and guidance on the application and
availability of business information systems   operation of elementary physical,
and to enhance resilience to unauthorised      procedural and technical security controls
access. Recognises when an IT                  (e.g. the key controls defined in ISO27001).
network/system has been attacked, and          Performs risk assessment, and business
takes immediate action to limit damage.        impact analysis for medium size
Determines when security issues should be      information systems. Investigates
escalated to a higher level. Demonstrates      suspected attacks and recommends
effective communication of security issues     remedial action.
to business managers and others.
Performs basic risk assessments for small
information systems.




                                                    Page 86
                                                     Skills




                                               Applies a variety of analytical and
                                               presentational techniques, in consultation
                                               with experts if appropriate, and with
                                               sensitivity to the limitations of the
                                               techniques.




Specifies and creates content management       Defines and manages content
processes to meet the needs of users.          management processes to meet the needs
Uses agreed tools to make finished             of users. Uses appropriate tools and
material available on appropriate platforms.   techniques to provide moderately complex
                                               web interfaces to new or existing
                                               applications.




                                                    Page 87
                                                     Skills




Within given research goals, builds on and     Contributes to research goals and builds on
refines appropriate outline ideas for          and refines appropriate outline ideas for the
research, i.e. evaluation, development,        evaluation, development, demonstration
demonstration and implementation. Uses         and implementation of research. Uses
available resources to gain an up-to-date      available resources to gain an up-to-date
knowledge of any relevant IT field. Reports    knowledge of any relevant IT field. Reports
on work carried out and may contribute         on work carried out and may contribute
sections of material of publication quality.   significant sections of material of
                                               publication quality. Contributes to research
                                               plans and identifies appropriate
                                               opportunities for publication and
                                               dissemination of research findings.




                                                    Page 88
 Skills




Page 89
     Skills




Provides input to the service continuity
planning process and implements resulting
plans.




    Page 90
      Skills




Provides expertise and support on use of
methods and tools.




    Page 91
 Skills




Page 92
                                                     Skills
                                               Defines, documents and carries out small
                                               projects (typically less than six months, with
                                               a small team, limited budget, no
                                               interdependency with other projects, and no
                                               significant strategic impact), actively
                                               participating in all phases. Identifies,
                                               assesses and manages risks to the
                                               success of the project. Prepares realistic
                                               project and quality plans and tracks
                                               activities against the plans, providing
                                               regular and accurate reports to
                                               stakeholders as appropriate. Monitors
                                               costs, timescales and resources used, and
                                               takes action where these deviate from
                                               agreed tolerances. Ensures that own
                                               projects are formally closed and, where
                                               appropriate, subsequently reviewed, and
                                               that lessons learned are recorded.




Investigates operational needs and             Investigates operational requirements,
problems, and opportunities, contributing to   problems, and opportunities, seeking
the recommendation of improvements in          effective business solutions through
automated and non-automated components         improvements in automated and non-
of new or changed processes and                automated components of new or changed
organisation. Assists in defining              processes. Assists in the analysis of
acceptance tests for these                     stakeholder objectives, and the underlying
recommendations.                               issues arising from investigations into
                                               business requirements and problems, and
                                               identifies options for consideration.
                                               Identifies potential benefits, and available
                                               options for consideration. Works with
                                               clients/users in defining acceptance tests.




                                                    Page 93
      Skills
Specifies and develops test scenarios to
test that new/updated processes deliver
improved ways of working for the end user
at the same time as delivering efficiencies
and planned business benefits. Records
and analyses test results, and reports any
unexpected or unsatisfactory outcomes.
Uses test plans and outcomes to specify
user instructions.




     Page 94
                                                   Skills




Conversant with techniques covering full     Conducts advanced modelling activities for
range of modelling situations. Models        significant change programmes and across
current and desired scenarios as directed.   multiple business functions. Has an in-
Selects appropriate modelling techniques     depth knowledge of organisation-standard
for meeting assigned objectives. Gains       techniques. Plans own modelling activities,
agreement from subject matter experts to     selecting appropriate techniques and the
models produced. Reviews resulting           correct level of detail for meeting assigned
models with stakeholders and gains           objectives. May contribute to discussions
resolution to resultant issues.              about the choice of the modelling approach
                                             to be used. Obtains input from and
                                             communicates modelling results to senior
                                             managers for agreement.




                                                  Page 95
                                                      Skills




Applies data analysis, data modelling, and      Investigates corporate data requirements,
quality assurance techniques, based upon        and applies data analysis, data modelling
a detailed understanding of business            and quality assurance techniques, to
processes, to establish, modify or maintain     establish, modify or maintain data
data structures and associated components       structures and their associated components
(entity descriptions, relationship              (entity descriptions, relationship
descriptions, attribute definitions). Advises   descriptions, attribute definitions). Provides
database designers and other application        advice and guidance to database designers
development team members on the details         and others using the data structures and
of data structures and associated               associated components.
components.



Defines scope and business priorities for       Facilitates scoping and business priority-
small-scale changes and may assist in           setting for change initiatives of medium size
larger scale scoping exercises. Elicits and     and complexity. Contributes to selection of
discovers requirements from operational         the most appropriate means of representing
management and other stakeholders.              business requirements in the context of a
Selects appropriate techniques for the          specific change initiative, ensuring
elicitation of detailed requirements taking     traceability back to source. Discovers and
into account the nature of the required         analyses requirements for fitness for
changes, established practice and the           purpose as well as adherence to business
characteristics and culture of those            objectives and consistency, challenging
providing the requirements. Specifies and       positively as appropriate. Obtains formal
documents business requirements as              agreement by stakeholders and recipients
directed, ensuring traceability back to         to scope and requirements and establishes
source. Analyses them for adherence to          a base-line on which delivery of a solution
business objectives and for consistency,        can commence. Manages requests for and
challenging positively as appropriate.          the application of changes to base-lined
Works with stakeholders to prioritise           requirements. Identifies the impact on
requirements.                                   business requirements of interim (e.g.
                                                migration) scenarios as well as the required
                                                end position.




                                                     Page 96
                                                    Skills
Specifies user/system interfaces, and         Recommends/designs structures and tools
translates logical designs into physical      for systems which meet business needs.
designs taking account of target              Delivers technical visualisation of proposed
environment, performance requirements         applications for approval by customer and
and existing systems. Produces detailed       execution by system developers.
designs and documents all work using          Translates logical designs into physical
required standards, methods and tools,        designs, and produces detailed design
including prototyping tools where             documentation. Maps work to user
appropriate.                                  specification and removes errors and
                                              deviations from specification to achieve
                                              user-friendly processes.




Develops specialist knowledge of database     Develops and maintains specialist
concepts, object and data modelling           knowledge of database concepts, object
techniques and design principles.             and data modelling techniques and design
Translates object and data models into        principles and a detailed knowledge of
appropriate database schemas within           database architectures, software and
design constraints. Interprets installation   facilities. Analyses data requirements to
standards to meet project needs and           establish, modify or maintain object/data
produces database components as               models. Evaluates potential solutions,
required. Evaluates potential solutions,      demonstrating, installing and
demonstrating, installing and                 commissioning selected products.
commissioning selected products.




                                                   Page 97
                                                         Skills
Designs, codes, tests, corrects, and               Designs, codes, tests, corrects and
documents moderately complex programs              documents large and/or complex programs
and program modifications from supplied            and program modifications from supplied
specifications, using agreed standards and         specifications using agreed standards and
tools. Conducts reviews of supplied                tools, to achieve a well engineered result.
specifications, with others as appropriate.        Takes part in reviews of own work and
                                                   leads reviews of colleagues' work.




Assists with the collection of safety              Contributes to the identification, analysis
assurance evidence, undertaking all work           and documentation of hazards, and to the
in accordance with agreed safety, technical        capture, evaluation and specification of
and quality standards, using appropriate           safety requirements. Analyses and
methods and tools. Documents the results           documents safety validation results.
of hazard and risk analysis activities.            Contributes to the development and
                                                   maintenance of project safety assurance
                                                   plans, and gathers safety assurance
                                                   evidence for safety case preparation.


Liaises with clients/users to clarify details of   Determines the documentation needs of
requirements. Designs, creates and tests           users. Designs individual documentation
moderately complex, well-engineered                plans. Creates drafts for review of
information deliverables with specified            information format and content. Organises
content and layout. Manages the                    the production and distribution of approved
configuration of documentation items and           documentation items. Designs the content
files, within own area of responsibility.          and appearance of complex information
                                                   deliverables (e.g. web pages) in
                                                   collaboration with clients/users. Creates
                                                   and tests complex, well-engineered
                                                   deliverables with specified content and
                                                   layout. Manages the configuration of
                                                   documentation items and files, within own
                                                   area of responsibility.




                                                        Page 98
                                                       Skills
Reviews requirements and specifications,         Defines and creates test cases from
and defines test requirements for smaller        analysis of both functional and non-
projects. Creates simple test cases and test     functional specifications (such as reliability,
scripts. Interprets and executes moderately      efficiency, usability, maintainability and
complex test scripts, mapping back to pre-       portability). Produces test scripts, materials
determined criteria, recording and reporting     and regression test packs to test new and
outcomes. Provides specialist advice to          amended software or services. Specifies
support others. Analyses and reports test        requirements for environment, data,
activities and results. Identifies and reports   resources and tools. Interprets, executes
issues and risks.                                and documents complex test scripts using
                                                 agreed methods and standards. Records
                                                 and analyses actions and results, and
                                                 maintains a defect register. Reviews test
                                                 results and modifies tests if necessary.
                                                 Provides reports on progress, anomalies,
                                                 risks and issues. Produces reports on
                                                 system quality and metrics on test cases.




Applies ergonomics tools and methods to          Specifies how to use ergonomics tools and
allocate functions, design user interaction      methods to allocate functions, design user
and users' jobs.                                 interaction and users' jobs.




Applies tools and methods to identify the        Selects and uses tools and methods to
non-functional requirements of users, their      establish, clarify and communicate the non-
characteristics and tasks, and the technical,    functional requirements of system users,
organisational and physical environment in       their characteristics and tasks, and
which the product or system will operate.        identifies the technical, organisational and
                                                 physical environment in which a complex
                                                 products or systems will operate.


Performs, analyses and documents                 Plans and performs all types of evaluation.
evaluations according to a plan, excluding       Interprets and presents the results of
expert reviews.                                  evaluations.




                                                      Page 99
                                                     Skills
Defines the integration build and produces     Defines the integration build, accepts
a build definition for generation of the       software modules from software
software. Accepts software modules from        developers, and produces software builds
software developers, and produces              for loading onto the target environment.
software builds for loading onto the target    Configures the hardware environment,
hardware from software source code.            produces integration test specifications,
Configures the hardware environment,           and conducts tests, recording details of any
produces integration test specifications,      failures and carrying out fault diagnosis.
conducts tests and records the details of
any failures. Carries out and reports fault
diagnosis relating to moderately complex
problems.

Assists in the configuration of software and   Configures software and equipment and
equipment and the systems testing of           tests platform-specific versions of one or
platform-specific versions of one or more      more software products. Reports the
software products. Documents faults,           outcome of testing and identifies potential
implements resolutions and retests to          improvements to the process and to the
agreed standards.                              software products according to agreed
                                               designs and standards.




Installs or removes hardware and/or            Undertakes routine installations and de-
software, using supplied installation          installations of items of hardware and/or
instructions and tools including, where        software. Takes action to ensure targets
appropriate, handover to the client.           are met within established safety and
Conducts tests, corrects malfunctions, and     quality procedures, including, where
documents results in accordance with           appropriate, handover to the client.
agreed procedures. Reports details of all      Conducts tests of hardware and/or software
hardware/software items that have been         using supplied test procedures and
installed and removed so that configuration    diagnostic tools. Corrects malfunctions,
management records can be updated.             calling on other experienced colleagues
Provides assistance to users in a              and external resources if required.
professional manner following agreed           Documents details of all hardware/software
procedures for further help or escalation.     items that have been installed and removed
Maintains accurate records of user             so that configuration management records
requests, contact details and outcomes.        can be updated. Develops installation
Contributes to the development of              procedures and standards, and schedules
installation procedures and standards.         installation work. Provides specialist
                                               guidance and advice to less experienced
                                               colleagues to ensure best use is made of
                                               available assets, and to maintain or
                                               improve the installation service.




                                                   Page 100
      Skills




Monitors and maintains all required
financial records for compliance and audit
to all agreed requirements. Assists all other
areas of IT with their financial tasks,
especially in the areas of identification of
process, service, project and component
costs and the calculation and subsequent
reduction of all IT service, project,
component and process failures.


Monitors service component capacity and
initiates actions to resolve any shortfalls
according to agreed procedures.




    Page 101
                                                    Skills
                                              Contributes to the availability management
                                              process and its operation and performs
                                              defined availability management tasks.
                                              Analyses service and component
                                              availability, reliability, maintainability and
                                              serviceability. Ensures that services and
                                              components meet and continue to meet all
                                              of their agreed performance targets and
                                              service levels. Implements arrangements
                                              for disaster recovery and documents
                                              recovery procedures. Conducts testing of
                                              recovery procedures.

Monitors service delivery performance         Performs defined tasks to monitor service
metrics and liaises with managers and         delivery against service level agreements
customers to ensure that service level        and maintains records of relevant
agreements are not breached without the       information. Analyses service records
stakeholders being given the opportunity of   against agreed service levels regularly to
planning for a deterioration in service.      identify actions required to maintain or
                                              improve levels of service, and initiates or
                                              reports these actions.




Administers configuration items (CIs) and     Manages configuration items (CIs) and
related information. Applies tools,           related information. Applies and maintains
techniques and processes for administering    tools, techniques and processes for
CIs and related information, ensuring         identification, classification and control of
protection of assets and components from      CIs and ensuring related information is
unauthorised change, diversion and            complete, current and accurate.
inappropriate use.




                                                  Page 102
                                                      Skills
Develops, documents and implements              Assesses, analyses, develops, documents
changes based on requests for change.           and implements changes based on
Applies change control procedures.              requests for change.




Uses the tools and techniques for specific      Assesses and analyses release
areas of release and deployment activities.     components. Provides input to scheduling.
Administers the recording of activities,        Carries out the builds and tests in
logging of results and documents technical      coordination with testers and component
activity undertaken. May carry out early life   specialists maintaining and administering
support activities such as providing support    the tools and methods ? manual or
advice to initial users.                        automatic - and ensuring, where possible,
                                                information exchange with configuration
                                                management. Ensures release processes
                                                and procedures are maintained.



Uses system management software and             Reviews system software updates and
tools to collect agreed performance             identifies those that merit action. Tailors
statistics. Carries out agreed system           system software to maximise hardware
software maintenance tasks.                     functionality. Installs and tests new
                                                versions of system software. Investigates
                                                and coordinates the resolution of potential
                                                and actual service problems. Prepares and
                                                maintains operational documentation for
                                                system software. Advises on the correct
                                                and effective use of system software.



Investigates minor security breaches in         Investigates identified security breaches in
accordance with established procedures.         accordance with established procedures
Assists users in defining their access rights   and recommends any required actions.
and privileges, and operates agreed logical     Assists users in defining their access rights
access controls and security systems.           and privileges, and administers logical
Maintains agreed security records and           access controls and security systems.
documentation.                                  Maintains security records and
                                                documentation.




                                                    Page 103
                                                     Skills
Deploys, sets up, tunes and calibrates radio   Investigates and resolves system-wide fault
frequency/analogue elements following          conditions using a wide range of diagnostic
maintenance schedules and using                tools and techniques. Reconfigures
appropriate tools and test equipment.          equipment to circumvent temporary
Incorporates hardware/firmware                 outages.
modifications. Interprets automatic
fault/performance indications and resolves
faults down to discrete component level or
escalates according to given procedures.

Identifies and resolves issues with            Maintains application support processes,
applications, following agreed procedures.     and checks that all requests for support are
Uses application management software           dealt with according to agreed procedures.
and tools to collect agreed performance        Uses application management software
statistics. Carries out agreed applications    and tools to investigate issues, collect
maintenance tasks.                             performance statistics and create reports.




Carries out agreed operational procedures.     Provides technical expertise to enable the
Contributes to the implementation of           correct application of operational
maintenance and installation work.             procedures. Contributes to the planning
Identifies operational problems and            and implementation of maintenance and
contributes to their resolution.               installation work. Identifies operational
                                               problems and contributes to their
                                               resolution. Provides appropriate information
                                               to specialists, users and managers.




                                                   Page 104
                                                   Skills
Carries out agreed network configuration,    Uses network management tools to
installation and maintenance. Uses           determine network load and performance
standard procedures and tools to carry out   statistics. Creates reports and proposals for
defined system backups, restoring data       improvement. Checks that problems are
where necessary. Uses network                managed in accordance with agreed
management tools to collect and report on    standards and procedures. Implements
network load and performance statistics.     agreed network changes and maintenance
                                             routines.


Uses database management system              Uses database management system
software and tools to collect agreed         software and tools to investigate problems
performance statistics. Carries out agreed   and collect performance statistics and
database maintenance and administration      create reports. Carries out routine
tasks.                                       configuration/installation and
                                             reconfiguration of database and related
                                             products.




Identifies and resolves network problems     Maintains the network support process and
following agreed procedures. Uses network    checks that all requests for support are
management software and tools to collect     dealt with according to agreed procedures.
agreed performance statistics. Carries out   Uses network management software and
agreed network maintenance tasks.            tools to investigate and diagnose network
                                             problems, collect performance statistics
                                             and create reports, working with users,
                                             other staff and suppliers as appropriate.




                                             Monitors actions to investigate and resolve
                                             incidents and problems in systems and
                                             services. Assists with the implementation of
                                             agreed remedies and preventative
                                             measures.



Receives and handles requests for support    Ensures that incidents and requests are
following agreed procedures. Responds to     handled according to agreed procedures.
requests for support by providing            Ensures that documentation of the
information to enable problem resolution     supported components is available and in
and promptly allocates unresolved calls as   an appropriate form for those providing
appropriate. Maintains records and advises   support. Creates and maintains support
relevant persons of actions taken.           documentation.




                                                 Page 105
                                                 Skills




Acts as the routine contact point between   Monitors supplier performance, collects
organisation and supplier. Collects and     performance data and investigates
reports on supplier performance data.       problems. Resolves or escalates problems.
                                            Implements supplier service improvement
                                            actions and programmes.




                                                Page 106
                                                     Skills




Uses appropriate methods and tools in the      Investigates and documents the internal
development, maintenance, control and          control of specified aspects of automated or
distribution of quality and environmental      partly automated processes, and assesses
standards. Makes technical changes to          compliance with the relevant standard.
quality and environmental standards
according to documented procedures.
Distributes new and revised standards.




Controls, updates and distributes new and      Controls, updates and distributes new and
revised quality standards.                     revised quality standards, including
                                               technical changes.
Collects and collates evidence as part of a    Plans programmes to review activities,
formally conducted and planned review of       processes, products or services. Collects,
activities, processes, products or services.   collates and examines records as part of
Examines records as part of specified          specified testing strategies for evidence of
testing strategies for evidence of             compliance with management directives, or
compliance with management directives, or      the identification of abnormal occurrences.
the identification of abnormal occurrences.    Analyses evidence collated and drafts part
                                               or all of formal reports commenting on the
                                               conformance found to exist in the reviewed
                                               part of an information systems
                                               environment.




                                                   Page 107
      Skills




Contributes to risk-based audit of existing
and planned technology systems. Identifies
IT risk in detail, assesses and tests the
effectiveness of control measures and
prepares formal reports in order to provide
independent assurance on an
organisation's information security, integrity
and resilience.




    Page 108
                                                   Skills
Uses recommended project control             Takes responsibility for the provision of
solutions for planning, scheduling and       Project Office Services to a small project.
tracking projects. Sets up project files,    Uses and recommends project control
compiles and distributes reports. Provides   solutions for planning, scheduling and
administrative services to project boards,   tracking projects. Sets up and provides
project assurance teams and quality review   detailed guidance on project management
meetings. Provides guidance on project       software, procedures, processes, tools and
management software, procedures,             techniques. Supports programme or project
processes, tools and techniques.             control boards, project assurance teams
                                             and quality review meetings. Provides
                                             basic guidance on individual project
                                             proposals. May be involved in some
                                             aspects of supporting a programme by
                                             providing a cross programme view on risk,
                                             change, quality, finance or configuration
                                             management.




                                             Controls IT assets in one or more
                                             significant areas, ensuring that
                                             administration of the acquisition, storage,
                                             distribution, movement and disposal of
                                             assets is carried out. Produces and
                                             analyses registers and histories of
                                             authorised assets (including secure master
                                             copies of software, documentation, data,
                                             licenses and agreements for supply,
                                             warranty and maintenance), and verifies
                                             that all these assets are in a known state
                                             and location. Ensures that there are no
                                             unauthorised assets such as unlicensed
                                             copies of software.




                                                 Page 109
 Skills




Page 110
                                                     Skills
                                               Designs, creates, develops, customises
                                               and maintains training content and
                                               resources to deliver agreed outcomes.
                                               Assists with design, configuration and
                                               testing of learning environments, including
                                               population of simulated databases, and
                                               replication of external systems and
                                               interfaces.




Delivers existing teaching or training         Customises and delivers teaching or
materials to a variety of audiences using a    training to a variety of audiences using a
range of instructional techniques.             range of instructional techniques.

Works with technical and non-technical         Maintains effective internal and external
customer representatives or from reports,      business relationships. Plans and conducts
to identify industry trends, needs and sales   market research. Investigates and analyses
opportunities. Selects from and uses           customer dynamics and uses research to
marketing tools appropriate to a project.      inform marketing plans, including planning
Maintains a database of marketing              for customer loyalty. Creates unique selling
information. Conducts market research.         points, and key messages for marketing
Contributes to marketing plans. Creates        material. Drafts marketing support
unique selling points and key messages for     materials such as brochures and mailshots.
marketing material. Presents and               Organises and participates actively in
communicates at marketing events.              marketing events.




                                               Collects and uses market information in
                                               order to achieve sales objectives.
                                               Responds to existing sales leads and
                                               identifies and qualifies new leads and
                                               prospects with a view to developing a
                                               pipeline of potential opportunities. Develops
                                               and enhances customer relationships,
                                               before, during and after the conclusion of
                                               sales agreements. Key tasks may also
                                               include bid management, negotiation and
                                               presentation. Monitors and reports on
                                               performance, customer satisfaction, market
                                               intelligence and competitors.




                                                   Page 111
                                                 Skills




Provides customer service, including       Works closely with the sales team to help
technical advice and guidance on all       prospects to clarify their needs and
matters bearing on the successful use of   requirements; devises solutions and
complex products and services. Helps       assesses their feasibility and practicality.
customers to clarify their requirements;   Demonstrates technical feasibility using
documents the conclusions reached.         physical or simulation models. Produces
                                           estimates of cost and risk and initial project
                                           plans to inform sales proposals. Resolves
                                           technical problems.




                                               Page 112
                                                      Skills
Level 5                                         Level 6
                                                Coordinates IT and business resources to
                                                meet specific business objectives whilst
                                                maintaining the principles of professional
                                                standards, accountability, openness,
                                                equality and diversity and clarity of
                                                purpose. Takes responsibility for review of
                                                management processes (and decisions) to
                                                ensure that they are compliant with the
                                                organisation's strategy for corporate
                                                governance of IT. Is familiar with
                                                ISO/IEC38500:2008 and the principles
                                                embedded within it. Ensures that effective
                                                controls are in place for internal delegation,
                                                audit and control and that the board
                                                receives timely reports and advice that will
                                                inform their decisions. Ensures that
                                                effective staffing and committee structures
                                                are in place to support the work of the
                                                board and that proper relationships exist
                                                between the organisation and the external
                                                auditors.

Takes responsibility for planning effective     Maintains and communicates the
information storage, sharing and publishing     organisation's strategy for managing
within the organisation. Maintains and          information, ensuring that uniformly
communicates the organisation?s                 recognised and accepted data definitions
information management strategy. Devises        are developed and applied throughout the
and implements document and record              organisation. Models the processes and
systems, including classification, retrieval    information required to support the
and retention processes. Maintains an           organisation and devises corresponding
inventory of information subject to data        standards, processes, data structures and
protection and other appropriate legislation.   architectures. Identifies the impact of any
Reviews new business proposals and              relevant statutory, internal or external
provides specialist advice on information       regulations on the organisation's use of
management, including advice on and             information.
promotion of collaborative working and
assessment and management of risk.
Responsible for ensuring compliance with
organisational policies and procedures and
overall information management strategy.




                                                    Page 113
                                                       Skills
                                                 Maintains an awareness of the global
                                                 needs of the organisation, and promotes
                                                 the benefits that a common approach to IT
                                                 deployment will bring to the business as a
                                                 whole, among information systems and
                                                 business management. Coordinates the
                                                 promotion, development, acquisition and
                                                 implementation of information systems and
                                                 services in close liaison with those
                                                 responsible for management and strategy.


Drafts and maintains the policy, standards       Develops strategies for compliance with
and procedures for compliance with               data protection legislation. Ensures that the
relevant legislation. Reviews information        policy and standards for compliance with
systems for compliance with legislation and      data protection legislation are fit for
specifies any required changes. Ensures          purpose, current and correctly
that formal information access requests          implemented. Reviews new business
and complaints are dealt with according to       proposals and provides specialist advice on
approved procedures. Creates and                 compliance issues. Acts as the
maintains an inventory of data which is          organisation's contact for the data
subject to data protection legislation.          protection authorities.
Prepares and reviews the periodic
notification of registration details and
submits it to the data protection authorities.


Conducts security risk assessments for           Provides leadership and guidelines on
business applications and computer               information assurance security expertise for
installations; provides authoritative advice     the organisation, working effectively with
and guidance on security strategies to           strategic organisational functions such as
manage the identified risk. Investigates         legal experts and technical support to
major breaches of security, and                  provide authoritative advice and guidance
recommends appropriate control                   on the requirements for security controls.
improvements. Interprets security policy         Provides for restoration of information
and contributes to development of                systems by ensuring that protection,
standards and guidelines that comply with        detection, and reaction capabilities are
this. Performs risk assessment, business         incorporated.
impact analysis and accreditation for all
major information systems within the
organisation.




                                                     Page 114
                                                       Skills
Provides authoritative advice and guidance       Develops corporate Information security
on Information assurance strategies to           policy, standards and guidelines. Prepares
manage the identified risk. Interprets           and maintains organisational strategies that
security and assurance policies and              address the evolving business risk and
contributes to development of standards          information control requirements. Operates
and guidelines that comply with these.           as a focus for Information assurance
                                                 governance expertise for the organisation,
                                                 working effectively with strategic
                                                 organisational functions such as legal
                                                 experts and technical support to provide
                                                 authoritative advice and guidance on the
                                                 requirements for security controls.

Specifies and applies appropriate analytical Is responsible for the organisation's
techniques and reports results to clients    commitment to efficient and effective
and management.                              analysis of textual/numerical/visual
                                             information.




Develops standards and procedures to             Develops strategies for the delivery of
support content publishing. Designs overall      support information, including preferred
support information structures. Takes            media, rules for formatting content, and
responsibility for publishing assignments,       reprographics strategy if relevant. Ensures
including, for example, design of the overall    that adequate procedures, standards, tools
structure and graphical style for substantial,   and resources are in place to ensure the
complex or high-profile web sites. Selects       appropriate quality of material developed by
appropriate tools, templates and standards       information publishers within the
for publication in various forms, appropriate    organisation. Takes responsibility for
to customer expectations (differentiating,       publishing strategy, including, for example,
for example, between needs such as               frameworks for the overall information
optimisation and ease of modification). Sets     structure and graphical style for substantial,
design and coding standards, taking into         complex or high-profile web sites. Directs
account bandwidth and compatibility.             the selection of appropriate tools, templates
                                                 and standards for publication in various
                                                 forms, appropriate to customer
                                                 expectations.

Provides well-informed advice, typically on      Manages provision of specialist knowledge
more than one topic, taking steps to ensure      over a range of topics including the role of
that it is properly understood and               IT in the business; in own areas of
appropriately exploited, to enhance the          expertise provides advice and guidance
effectiveness of significant activities          influencing the effectiveness of the
                                                 organisation's business processes.




                                                     Page 115
                                                     Skills
Maintains knowledge of specific technical   Maintains an in-depth knowledge of specific
specialisms, provides detailed advice       technical specialisms, and provides expert
regarding their application and executes    advice regarding their application. Can
specialised tasks. The specialism can be    supervise specialist technical consultancy.
any area of information or communication    The specialism can be any aspect of
technology, technique, method, product or   information or communication technology,
application area.                           technique, method, product or application
                                            area.
Agrees research goals and generates         Sets research goals, makes effective
original and worthwhile ideas in a          proposals for the investment of funds in
specialised IT field. Develops, reviews and research projects, plays a major role in the
constructively criticises ideas, possibly   development of the employing
leading a small research team, making       organisation's research policy, and
necessary observations and tests and        supervises the work of a research function.
carrying them through to a full practical   Gains an appreciation of current research
demonstration, wherever viable and          work over a substantial area of IT, and
feasible. Presents papers at conferences    takes a leading part in professional
and writes journal papers of publication    activities outside own employing
quality and/or presents reports, of an      organisation.
equivalent technical standard, to research
clients.
                                            Recognises potential strategic application
                                            of IT, and initiates investigation and
                                            development of innovative methods of
                                            exploiting IT assets, to the benefit of
                                            organisations and the community. Plays an
                                            active role in improving the interface
                                            between the business and IT.

Analyses business processes; identifies        Analyses business processes; identifies
alternative solutions, assesses feasibility,   alternative solutions, assesses feasibility,
and recommends new approaches.                 and recommends new approaches,
Contributes to evaluating the factors which    typically seeking to exploit technology
must be addressed in the change                components. Evaluates the financial,
programme. Helps establish requirements        cultural, technological, organisational and
for the implementation of changes in the       environmental factors which must be
business process.                              addressed in the change programme.
                                               Establishes requirements for the
                                               implementation of significant changes in
                                               organisational mission, business functions
                                               and process, organisational roles and
                                               responsibilities, and scope or nature of
                                               service delivery.




                                                   Page 116
                                                       Skills
Contributes to the creation and review of a      Leads the creation and review of a systems
systems capability strategy which meets          capability strategy which meets the
the strategic requirements of the business.      strategic requirements of the business.
Develops models and plans to drive               Identifies the business benefits of
forward the strategy, taking advantage of        alternative strategies. Develops enterprise-
opportunities to improve business                wide architecture and processes which
performance. Takes responsibility for            ensure that the strategic application of
investigative work to determine                  change is embedded in the management of
requirements and specify effective               the organisation. Establishes the
business processes, through improvements         contribution that technology can make to
in information systems, data management,         business objectives, conducting feasibility
practices, procedures, organisation and          studies, producing high-level business
equipment.                                       models, preparing business cases, taking
                                                 into account as necessary any implications
                                                 of systems considered. Ensures
                                                 compliance between business strategies,
                                                 enterprise transformation activities and
                                                 technology directions, setting strategies,
                                                 policies, standards and practices.



Carries out risk assessment within a             Plans and manages the implementation of
defined functional or technical area of          organisation-wide processes and
business. Uses consistent processes for          procedures, tools and techniques for the
identifying potential risk events, quantifying   identification, assessment, and
and documenting the probability of               management of risk inherent in the
occurrence and the impact on the business.       operation of business processes and of
Refers to domain experts for guidance on         potential risks arising from planned IT-
specialised areas of risk, such as               enabled change.
architecture and environment. Co-ordinates
the development of countermeasures and
contingency plans.




                                                     Page 117
                                                      Skills
Uses appropriate tools, including logical       Leads the development of architectures for
models of components and interfaces, to         complex systems, ensuring consistency
contribute to the development of systems        with specified requirements agreed with
architectures in specific business or           both external, and internal customers.
functional areas. Produces detailed             Takes full responsibility for the balance
component specifications and translates         between functional, service quality and
these into detailed designs for                 systems management requirements within
implementation using selected products.         a significant area of the organisation.
Within a business change programme,             Establishes policy and strategy for the
assists in the preparation of technical plans   selection of systems architecture
and cooperates with business assurance          components, and co-ordinates design
and project staff to ensure that appropriate    activities, promoting the discipline to ensure
technical resources are made available.         consistency. Ensures that appropriate
Provides advice on technical aspects of         standards (corporate, industry, national and
system development and integration              international) are adhered to. Within a
(including requests for changes, deviations     business change programme, manages the
from specifications, etc.) and ensures that     target design, policies and standards,
relevant technical strategies, policies,        working proactively to maintain a stable,
standards and practices are applied             viable architecture and ensure consistency
correctly.                                      of design across projects within the
                                                programme.

Monitors the market to gain knowledge and       Co-ordinates the identification and
understanding of currently emerging             assessment of new and emerging
technologies. Identifies new and emerging       hardware, software and communication
hardware and software technologies and          technologies, products, methods and
products based on own area of expertise,        techniques. Evaluates likely relevance of
assesses their relevance and potential          these for the organisation. Provides regular
value to the organisation, contributes to       briefings to staff and management.
briefings of staff and management.

Owns the service continuity planning
process and leads the implementation of
resulting plans. Coordinates the
identification by specialists across the
organisation of information and
communication systems which support the
critical business processes, and the
assessment of risks to the availability,
integrity, and confidentiality of those
systems. Evaluates the critical risks
associated with these systems and
identifies priority areas for improvement.
Coordinates the planning, designing,
testing of maintenance procedures and
contingency plans to address exposure to
risk and ensure that agreed levels of
continuity are maintained.




                                                    Page 118
                                                    Skills
Develops and maintains a detailed             Plans and manages the evaluation of
knowledge of software process                 software processes. Identifies, proposes,
improvement. Contributes effectively to       and initiates software process improvement
identifying new areas of software process     activities within the organisation, devising
improvement within the organisation.          solutions. Takes action to exploit
Carries out software process improvement      opportunities that will have a measurable
assignments, justified by measurable          effect on operational effectiveness, with
business benefits.                            associated benefits to the business.




Creates and maintains network plans for       Creates and maintains overall network
own area of responsibility, contributes to    plans to support the organisation's
setting service level agreements, and plans   business strategy, agrees service level
the infrastructure necessary to provide the   agreements with customers and plans all
network services to meet such agreements.     aspects of the infrastructure necessary to
                                              ensure provision of network services to
                                              meet such agreements.




Promotes and ensures use of appropriate       Sets direction and leads in the introduction
techniques, methodologies and tools.          and use of techniques, methodologies and
                                              tools, to match overall business
                                              requirements (both current and future),
                                              ensuring consistency across all user
                                              groups.




                                                  Page 119
                                                  Skills
Ensures that programme and project leads    Leads the development of the portfolio
adhere to the agreed portfolio management   roadmap and ongoing portfolio
approach and timetable and that they        management activity. Ensures that all
provide the appropriate information to      projects deliver the desired objective or
agreed targets of timelines and accuracy.   benefit, that each project contributes to the
Produces reports as appropriate for         overall achievement of the portfolio and
portfolio governance, including making      that portfolio management is informed by
recommendations for changes to the          an awareness of current technical
portfolio.                                  developments. Plans and coordinates a
                                            portfolio of programmes and portfolio
                                            management activities to ensure the
                                            effective implementation of interrelated
                                            programmes/projects from business case
                                            initiation to final operational stage. Plans,
                                            schedules, monitors and reports on
                                            activities related to the portfolio of
                                            programmes. Monitors progress to ensure
                                            each project is performing as expected.
                                            Determines, monitors and reviews all
                                            programme and inter-programme
                                            economics to ensures that the portfolio of
                                            programmes/projects is managed to realise
                                            business benefits. Provides general and
                                            specific advice. Presents key information at
                                            each level within the organisation as
                                            appropriate. Monitors the standards for the
                                            project / programme delivery lifecycle.
                                            Notifies projects/programmes of exceptions
                                            when they are unsafe and reports to senior
                                            management for corrective action.
                                            Plans, directs, and co-ordinates activities to
                                            manage and implement interrelated
                                            projects from contract/proposal initiation to
                                            final operational stage; plans, schedules,
                                            monitors, and reports on activities related
                                            to the programme. Leads the programme
                                            team(s) in determining business
                                            requirements and translating requirements
                                            into operational plans. Determines,
                                            monitors, and reviews all programme
                                            economics to include programme costs,
                                            operational budgets, staffing requirements,
                                            programme resources, and programme
                                            risk. Ensures that programme is managed
                                            to realise business benefits and that
                                            programme management is informed by an
                                            awareness of current technical
                                            developments.




                                                Page 120
                                                     Skills
Takes full responsibility for the definition,  Takes full responsibility for the definition,
documentation and satisfactory completion documentation and successful completion
of medium-scale projects (typically lasting 6- of complex projects (typically greater than
12 months, with direct business impact,        12 months, with significant business,
teams of 3-5 and firm deadlines). Identifies, political, or high-profile impact, and high-
assesses and manages risks to the              risk dependencies), ensuring that realistic
success of the project. Ensures that           project, quality, change control and risk
realistic project and quality plans are        management processes are maintained.
prepared and maintained and provides           Monitors and controls resources, revenue
regular and accurate reports to                and capital costs against the project budget
stakeholders as appropriate.Ensures            and manages expectations of all project
Quality reviews occur on schedule and          stakeholders.
according to procedure. Manages the
change control procedure, and ensures that
project deliverables are completed within
planned cost, timescale and resource
budgets, and are signed off. Provides
effective leadership to the project team,
and takes appropriate action where team
performance deviates from agreed
tolerances.

Takes responsibility for investigative work   Takes full responsibility for business
to determine business requirements and        analysis within a significant segment of an
specify effective business processes,         organisation where the advice given and
through improvements in information           decisions made will have a measurable
systems, information management,              impact on the profitability or effectiveness
practices, procedures, and organisation       of the organisation. Establishes the
change. Applies and monitors the use of       contribution that technology can make to
required modelling and analysis tools,        business objectives, defining strategies,
methods and standards, giving special         validating and justifying business needs,
consideration to business perspectives.       conducting feasibility studies, producing
Conducts investigations at a high level for   high-level and detailed business models,
strategy studies, business requirements       preparing business cases, overseeing
specifications and feasibility studies.       development and implementation of
Prepares business cases which define          solutions, taking into account the
potential benefits, options for achieving     implications of change on the organisation
these benefits through development of new     and all stakeholders. Guides senior
or changed processes, and associated          management towards accepting change
business risks. Identifies stakeholders and   brought about through process and
their business needs.                         organisational change.




                                                   Page 121
                                                      Skills
Designs and manages tests of                    Is responsible for organisational
new/updated processes. Specifies test           commitment to high standards in human
environment for whole life-cycle testing        factors. Specifies ergonomics standards
(e.g. using model office concept). Manages      and methods to meet organisational
selection/creation of relevant scenarios for    objectives. Sets the policy and standards
testing and ensures that tests reflect          for business process testing. Manages the
realistic operational business conditions.      design and execution of business process
Ensure tests and results are documented,        tests, usability evaluations, network and
reported to stakeholders and are available      business trials, confidence tests. Maintains
for specification of user instructions.         an overview of the business environment,
Highlights issues and risks identified during   required outcomes and potential
testing to business stakeholders. Provides      exposures.
specialist guidance and advice to less
experienced colleagues and users to
ensure that test are conducted in an
appropriate manner.

Creates the business readiness plan,            Ensures that there is a business
taking into consideration IT deployment,        perspective on how the new technical
data migration, capability deployment           capabilities will be delivered to the
(training and engagement activities) and        business, including planning around key
any business activities required to integrate   business cycles, selecting appropriate
new processes or jobs into the "business        customers for migration, etc. Initiates the
as usual" environment. Determines the           business implementation plan, including all
readiness levels of business users with         the activities that the business needs to do
regard to upcoming changes; uncovers            to prepare for new technical components
readiness gaps and creates and                  and technologies. Ensures sites deliver site
implements action plans to close the gaps       implementation plans that align with the
prior to going live. Assists the user           overall plan. Tracks and reports against
community in the provision of transition        these activities to ensure progress. Defines
support and change planning, and liaises        and manages the activities to ensure
with the project team. Monitors and reports     achievement of the business case after
progress on business readiness targets,         delivery.\nOutlines key business
business engagement activity, training          engagement messages that need to take
design and deployment activities, key           place throughout the programme / project.
operational metrics and return to
productivity measures. Defines the series
and sequence of activities to bring
stakeholders to the required level of
commitment, prior to going live.

Conducts business impact assessment to          Anticipates major changes affecting the
identify how the changes from the "as-is"       organisation, and mobilises resources to
processes, systems, and structures to the       implement changes. Advises business
"to-be" processes, systems and structures       managers about the implications of planned
impact specific organisations and               IT-enabled change on the business, on
roles.\nOutlines how the organisation           processes and on customers.\nInitiates the
structure, jobs, teams and roles need to        definition of new organisation boundaries,
change to enable the future business            and creates future organisation design,
processes.\nAligns existing                     including location strategy and the number
jobs/organisational structures to new           of locations required.\nOutlines
processes.                                      performance measurement objectives and
                                                the high level implementation approach.




                                                    Page 122
                                                      Skills
Identifies specific measures and                Promotes the change programme vision to
mechanisms by which benefits can be             staff at all levels of the business operation,
measured, and plans to activate these           brings order to complex situations, and
mechanisms at the required time. Monitors       keeps a focus on business
benefits against what was predicted in the      objectives.\nWorks with senior people
business case and ensures that all              responsible for the line business operation,
participants are informed and involved          to ensure maximum improvements are
throughout the change programme and fully       made in the business operations as groups
prepared to exploit the new operational         of projects deliver their products into
business environment once it is in place.       operational use.\nMaintains the business
Supports senior management to ensure            case for funding the programme and
that all plans, work packages and               confirms continuing business viability of the
deliverables are aligned to the expected        programme at regular intervals.
benefits and leads activities required in the
realisation of the benefits of each part of
the change programme.

Produces models in support of business          Defines modelling standards and quality
strategy. Has in-depth knowledge of a           targets for an organisation. Has continuing
broad range of industry-wide modelling          responsibility for the maintenance of
techniques. Advises on the choice of            models for a designated function. Initiates
techniques and approach and influences          organisation-wide modelling improvement
customers accordingly. Capable of               activities and obtains customer buy-in to
developing bespoke models for unusual           general changes. May represent own
contexts. Responsible for planning and co-      organisation as a modelling expert in
ordinating team modelling activities and for    industry initiatives.
ensuring the quality of their work.



Develops and manages one or more                Initiates and influences relationships with
defined communication channels and/or           and between key stakeholders. Acts as a
stakeholder groups.\nInitiates                  single point of contact for senior
communications between stakeholders,            stakeholders and influencers. Supports
acting as a single point of contact for         effective business change by building
defined groups. Facilitates open                relationships with and between senior
communication and discussion between            strategists, planners, designers and
stakeholders. Captures and disseminates         operational business partners.\nInitiates
technical and business information.             procedures to improve relations and open
Facilitates the business change decision-       communications with and between
making processes, and the planning and          stakeholders. Initiates and has
implementation of change.                       management oversight of processes to
                                                manage and monitor relationships including
                                                lessons learned and the feedback loop to
                                                and from business change teams.




                                                    Page 123
                                                     Skills
Agrees, with business management,              Identifies and manages the resources
systems development projects which             necessary for all stages (planning,
support the organisation's objectives and      estimation, execution) of individual systems
plans. Ensures that management is both         development projects to ensure technical,
aware of and able to provide the required      financial and quality targets are met.
resources, and that available resources are
properly utilised and accounted for.
Monitors and reports on the progress of
systems development projects, using
appropriate quality assurance processes to
ensure that projects are carried out in
accordance with agreed standards,
methods and procedures.
Sets standards for data analysis tools and
techniques, advises on their application,
and ensures compliance. Manages the
investigation of corporate data
requirements, and co-ordinates the
application of data analysis and data
modelling techniques, based upon a
detailed understanding of the corporate
information requirements, in order to
establish, modify or maintain data
structures and their associated components
(entity descriptions, relationship
descriptions, attribute definitions).

Facilitates scoping and business priority      Determines policy on discovery, analysis
setting for large or complex changes,          and documentation of requirements.
engaging senior stakeholders as required.      Defines requirements standards and quality
Selects the most appropriate means of          targets for an organisation in agreement
representing business requirements in the      with key stakeholders. Organises scoping
context of a specific change initiative.       and business priority setting for strategic
Drives the requirements elicitation process    business changes involving business policy-
where necessary, identifying what              makers and direction setters.
stakeholder input is required. Obtains
formal agreement from a large and diverse
range of potentially senior stakeholders and
recipients to the scope and requirements,
plus the establishment of a base-line on
which delivery of a solution can commence.
Takes responsibility for the investigation
and application of changes to programme
scope. Identifies the impact on business
requirements of external impacts affecting
a programme or project.




                                                   Page 124
                                                     Skills
Specifies and designs large or complex         Controls system design practice within an
systems. Selects appropriate design            enterprise or industry architecture.
standards, methods and tools, consistent       Influences industry-based models for the
with agreed enterprise and solution            development of new technology
architectures and ensures they are applied     applications. Develops effective
effectively. Reviews others' systems           implementation and procurement
designs to ensure selection of appropriate     strategies, consistent with business needs.
technology, efficient use of resources, and
integration of multiple systems and
technology. Contributes to policy for
selection of architecture components.
Evaluates and undertakes impact analysis
on major design options and assesses and
manages associated risks. Ensures that the
system design balances functional, service
quality and systems management
requirements.
Produces outline system designs and            Takes responsibility for major aspects of
specifications, and overall architectures,     network specification and design within the
topologies, configuration databases and        organisation. Produces network design
design documentation of networks and           policies, philosophies and criteria covering
networking technology within the               connectivity, capacity, interfacing, security,
organisation. Specifies user/system            resilience, recovery, access and remote
interfaces, including validation and error     access.
correction procedures, processing rules,
access, security and audit controls.
Assesses associated risks, and specifies
recovery routines and contingency
procedures. Translates logical designs into
physical designs.
Maintains and applies up to date, specialist   Sets strategies for effective use of
knowledge of database concepts, object         database technology taking account of the
and data modelling techniques and design       complex interrelations between
principles, and a detailed knowledge of the    hardware/software. Provides specialist
full range of database architectures,          expertise in the development, use or
software and facilities available. Analyses    operation of database management system
data requirements, to establish, modify or     tools and facilities. Provides expert
maintain a data model. Takes account of        knowledge in the selection, provision and
specialist requirements (e.g. geocoding, for   use of database architectures, software and
geographic information systems). Interprets    facilities, typically taking responsibility for a
the model into an appropriate database         team of technical staff.
schema within set policies. Demonstrates,
installs and commissions selected
products.




                                                   Page 125
                                                      Skills
Sets standards for programming tools and
techniques, advises on their application
and ensures compliance. Takes technical
responsibility for all stages in the software
development process. Prepares project and
quality plans and advises systems
development teams. Assigns work to
programming staff and monitors
performance, providing advice, guidance
and assistance to less experienced
colleagues as required.
Identifies and analyses hazards and             Takes full responsibility for hazard analysis
contributes to the identification and           and risk assessment, safety-related system
evaluation of risk reduction measures,          architectural design, safety assurance
ensuring these are adequately                   planning and compliance and safety case
documented. Specifies safety-related            preparation on systems up to the highest
systems architectures up to the highest         safety integrity levels. Takes responsibility
safety integrity levels. Develops and           for the safety-related aspects of multiple
maintains project safety assurance plans,       complex or high safety integrity level
monitors compliance and ensures that            projects, providing effective leadership to
safety assurance evidence is gathered for       team members.
safety case preparation.
Designs overall support information             Manages documentation projects, ensuring
package plans. Manages small teams of           that adequate procedures, standards, tools
authors, ensuring that they are aware of        and resources are in place and
and work to relevant standards. Advises on      implemented to ensure the appropriate
appropriate documentation formats and           quality of material developed by document
documentation systems to satisfy                content creators within the organisation.
requirements. Organises reviews of draft        Manages relationships with stakeholders,
material.                                       ensuring that they receive the information
                                                that they need. Manages reviews of draft
                                                material.




                                                    Page 126
                                                       Skills
Coordinates and manages planning of the          Determines testing policy, and owns the
system and acceptance tests within a             supporting processes. Takes responsibility
development or integration project or            for the management of all testing activities
programme. Takes responsibility for              within a development or integration project
integrity of testing and acceptance activities   or programme. Manages all risks
and coordinates the execution of these           associated with the testing and takes
activities. Provides authoritative advice and    preventative action when any risks become
guidance on any aspect of test planning          unacceptable. Assesses and advises on
and execution. Defines and communicates          the practicality of testing process
the test strategy for the project. Manages       alternatives. Identifies improvements to the
all phases of testing, including plans,          process and assists in their
resources, costs, timescales, test               implementation.
deliverables and auditability. Assesses
suppliers' development and testing
capabilities. Selects project testing
standards for all phases, influencing all
parties to conform to those standards.
Manages the client relationship with respect
to all testing matters. Identifies process
improvements, contributes to corporate
testing standards and definition of best
practice

Advises what ergonomics tools and                Is responsible for organisational
methods to use in order to allocate              commitment to high standards in human
functions, design user interaction and           factors. Specifies ergonomics standards
users' jobs.                                     and methods to meet organisational
                                                 objectives.




Advises on tools and methods to be used
and clarifies and communicates the non-
functional requirements of system users,
their characteristics and tasks, and the
technical, organisational and physical
environment in which products or systems
will operate.


Advises on what to evaluate and type of
evaluation. Ensures that the results of
evaluations are understood by system
developers.


Advises on achievement of usability              Is responsible for organisational
(including health and safety and                 commitment to high standards in all
accessibility) for IT products and services.     aspects of the interaction between users
                                                 and deployed technology - the user
                                                 experience.




                                                     Page 127
                                                        Skills
Designs and builds integration components         Sets standards, strategies and procedures
and interfaces. Leads practical integration       across the IT service lifecycle (including the
work under the technical direction of the         development lifecycle) in the areas of
system /service designer. May contribute to       systems integration and testing and
the overall design of the service. May            ensures that practitioners adhere to them.
define the technical criteria for                 Manages resources to ensure that the
product/component selection. Contributes          systems integration function operates
to decisions about tools, methods and             effectively.
approaches.




Leads a team, providing expert technical          Ensures the availability of hardware,
knowledge in the systems testing of               software, and resources for the systems
platform-specific versions of the software        testing of platform-specific versions of one
products, on varying platforms. Provides          or more software products. Defines
specialist guidance information to support,       configurations required for testing with
systems testing and quality assurance             reference to agreed testing standards.
functions to assist in improving procedures.      Evaluates new developments in the
                                                  organisation and the industry and advises
                                                  senior management on potential growth,
                                                  problem areas and resourcing needs.
                                                  Ensures adherence to agreed standards
                                                  and good practice.
Takes responsibility for installation projects,
providing effective team leadership,
including information flow to and from the
customer during project work.\nDevelops
and implements quality plans and method
statements. Monitors the effectiveness of
installations and ensures that appropriate
recommendations for change are made.




                                                      Page 128
                                                      Skills
Takes responsibility for the design,            Identifies and manages resources needed
procurement, installation, upgrading,           for the planning, development and delivery
operation, control, maintenance and             of specified information and
effective use of IT components and              communications systems services and
monitors their performance. Provides            products. Influences senior level customers
technical management of an IT operation,        and project teams through change
ensuring that agreed service levels are met     management initiatives, ensuring that
and all relevant procedures are adhered to.     professional standards are maintained.
Schedules and supervises all maintenance        Takes full responsibility for budgeting,
and installation work. Ensures that             estimating, planning and objective setting.
operational problems are identified and         Plans and manages implementation of
resolved. Provides appropriate status and       processes and procedures, tools and
other reports to specialists, users and         techniques for monitoring and managing
managers. Ensures that operational              the performance of automated systems and
procedures and working practices are fit for    services, in respect of their contribution to
purpose and current.                            business performance and benefits to the
                                                business, where the measure of success
                                                depends on achieving clearly stated
                                                business/financial goals and performance
                                                targets. Monitors performance and takes
                                                corrective action where necessary.




Monitors and manages IT expenditure,            Sets strategy and develops plans, policies
ensuring that all IT financial targets are      and processes for the accounting,
met, and examining any areas where              budgeting and, where applicable, charging
budgets and expenditure exceed their            of IT resources and services, including the
agreed tolerances. Assists with the             definition of cost models and charging
definition and operation of effective           models. Sets, negotiates, agrees and
financial control and decision making,          manages all financial budgets and targets,
especially in the areas of service, projects    ensuring that there is adequate funding for
and component cost models and the               all IT targets and plans, especially to meet
allocation and apportionment of all incurred    development and capacity needs.
IT costs.
Drafts and maintains policy, standards and      Develops strategies to ensure all the
procedures for service component capacity       performance measures of all IT services
management. Ensures the correct                 meet the needs of the business and of any
implementation of standards and                 service requirements or service level
procedures. Reviews information in              agreements which may be in place.
conjunction with service level agreements       Ensures that the policy and standards for
to identify any capacity issues and specifies   capacity management are fit for purpose,
any required changes.                           current and are correctly implemented.
                                                Reviews new business proposals and
                                                provides specialist advice on capacity
                                                issues.




                                                    Page 129
                                                         Skills
Provides advice, assistance and leadership         Sets strategy and develops plans, policies
associated with the planning, design and           and processes for the design, monitoring,
improvement of service and component               measurement, reporting and continuous
availability, including the investigation of all   improvement of service and component
breaches of availability targets and service       availability, including the development and
non-availability, with the instigation of          implementation of new availability
remedial activities. Plans arrangements for        techniques and methods.
disaster recovery together with supporting
processes and manages the testing of such
plans.



Ensures that service delivery meets agreed         Ensures that a catalogue of available
service levels. Creates and maintains a            services is created and maintained and that
catalogue of available services. In                service level agreements are complete and
consultation with the customer negotiates          cost effective. Ensures that service delivery
service level requirements and agrees              is monitored effectively and that identified
service levels. Diagnoses service delivery         actions to maintain or improve levels of
problems and initiates actions to maintain         service are implemented. Ensures that
or improve levels of service. Establishes          operational methods, procedures, facilities
and maintains operational methods,                 and tools are established, reviewed and
procedures and facilities in assigned area         maintained. Negotiates with relevant parties
of responsibility and reviews them regularly       in respect of disruptions and major
for effectiveness and efficiency.                  amendments to the provision of services.
                                                   Reviews service delivery to ensure that
                                                   agreed targets are met and prepares
                                                   proposals to meet forecast changes in the
                                                   level or type of service.

Manages configuration items (CIs) and              Manages the organisation's configuration
related information. Investigates and              management system and champions the
implements tools, techniques and                   business value and company policies for
processes for managing CIs and verifies            the configuration management system.
that related information is complete, current      Ensures that processes are in place for
and accurate.                                      consistent classification and management
                                                   of CIs, and for verification and audit of
                                                   configuration records. Contributes strongly
                                                   to the business service knowledge
                                                   management system. Manages the
                                                   research and development of tools,
                                                   processes and techniques.




                                                       Page 130
                                                       Skills
Develops implementation plans for dealing        Sets the organisation's policy for the
with more complex requests for change,           management of change in live services and
evaluates risks to integrity of infrastructure   test environments, and ensures that the
inherent in proposed implementations,            policy is reflected in practice.
seeks authority for those activities, reviews
the effectiveness of change
implementation, suggests improvement to
organisational procedures governing
change management. Leads the
assessment, analysis, development,
documentation and implementation of
changes based on requests for change.

Leads the assessment, analysis, planning         Sets the release policy for the organisation
and design of release packages, including        in the context of both development and
assessment of risk. Liaises with business        production/operations. Ensures that
and IT partners on release scheduling and        management processes, tools, techniques
communication of progress. Conducts post         and personnel are in place to ensure that
release reviews. Ensures release                 the transition of services, service
processes and procedures are applied.            components and packages are planned
                                                 and compliant and that test and validation
                                                 and configuration management are
                                                 partnered in all release and deployment
                                                 activities. Provides authorisation for critical
                                                 release activity and point of escalation.

Evaluates new system software, reviews
system software updates and identifies
those that merit action. Ensures that
system software is tailored to facilitate the
achievement of service objectives. Plans
the installation and testing of new versions
of system software. Investigates and
coordinates the resolution of potential and
actual service problems. Ensures that
operational documentation for system
software is fit for purpose and current.
Advises on the correct and effective use of
system software.
Drafts and maintains the policy, standards,      Develops strategies for ensuring the
procedures and documentation for security.       security of automated systems. Ensures
Reviews information systems for actual or        that the policy and standards for security
potential breaches in security. Ensures that     are fit for purpose, current and are correctly
all identified breaches in security are          implemented. Reviews new business
promptly and thoroughly investigated.            proposals and provides specialist advice on
Ensures that any system changes required         security issues and implications.
to maintain security are implemented.
Ensures that security records are accurate
and complete.




                                                     Page 131
                                                Skills
Develops maintenance schedules and      Specifies radio frequency equipment
procedures. Approves equipment upgrades performance requirements and sets
and modifications. Monitors system      maintenance policy.
performance, recommends equipment
modifications and changes to operating
procedures, servicing methods and
schedules.



Drafts and maintains procedures and
documentation for applications support.
Manages application enhancements to
improve business performance. Ensures
that all requests for support are dealt with
according to set standards and procedures.




                                               Page 132
                                                     Skills
Takes responsibility for significant aspects   Takes overall responsibility for the
of the installing, upgrading, operation,       installation, upgrading, and control of local
control and effective use of local and wide    and wide area networks for the
area networks for the communication of         communication of data, voice, text or
data, voice, text or images. Manages the       images. Ensures that the network is
network to provide agreed levels of service    managed to provide agreed levels of
and data integrity. Ensures that network       service and data integrity. Ensures that
performance and traffic is monitored and       network performance and traffic is
reviewed.                                      monitored and reviewed. Ensures that
                                               network problems are resolved.
Drafts and maintains procedures and
documentation for databases. Manages
database configuration including installing
and upgrading software and maintaining
relevant documentation. Contributes to the
setting of standards for database objects
and ensures conformance to these
standards. Monitors database activity and
resource usage. Optimises database
performance and plans for forecast
resource needs.
Drafts and maintains procedures and
documentation for network support. Makes
a significant contribution to the
investigation, diagnosis and resolution of
network problems. Ensures that all
requests for support are dealt with
according to set standards and procedures.




Ensures that appropriate action is taken to
investigate and resolve incidents and
problems in systems and services. Ensures
that such incidents and problems are fully
documented within the relevant reporting
system(s). Coordinates the implementation
of agreed remedies and preventative
measures.
Ensures that the inventory of components
to be supported is complete and current.
Drafts and maintains policy, standards and
procedures for the service desk. Schedules
the work of service desk staff to meet
agreed service levels.




                                                   Page 133
                                                      Skills
Clarifies specifications for key products and   Leads the procurement process, from
services. Investigates the technical and        clarifying a specification to placing
commercial options for fulfilling the           contracts, including identifying opportunities
requirements, including possible sources of     for business improvement. Ensures that the
supply, and agrees the preferred options        implementation of procurement strategies
and potential suppliers with the business.      and evaluation criteria are in line with
Ensures that suppliers are approved in          procurement legislation. Where no
accordance with company procedures.             corporate policy exists, establishes
Manages the tender, evaluation and              procurement strategy, policy, standards,
acquisition process with expert assistance      methods and processes. Agrees and meets
as required. Typically as part of a wider       budgets for the procurement of products
commercial and legal team, assists with         and services.
negotiations with preferred suppliers,
drafting contracts and technical schedules,
and developing acceptance procedures
and criteria. Places contracts. Implements,
maintains and disseminates procurement
strategy, policy, standards, methods and
processes.

Maintains a broad understanding of the          Influences policy and procedures covering
commercial IT environment, how the              the selection of suppliers, tendering and
organisation sources, deploys and               procurement. Deploys highly developed
manages external partners and when it is        commercial skills to identify and manage
appropriate to use in-house resources.          external partners, engaging with
Develops and manages contracts with             professionals in other related disciplines
suppliers to meet key performance               (e.g. procurement specialists, lawyers) as
indicators and agreed targets. Is               appropriate. Is responsible for the
responsible for the liaison between the         management and maintenance of the
organisation and designated supplier(s).        relationship between the organisation and
Ensures that supplier performance is            the supplier. Is well acquainted with the key
properly monitored and regularly reviewed.      performance indicators and contractual
Advises on policy and procedures covering       obligations, and publishes performance and
the selection of suppliers, tendering and       service improvement results. Leads review
procurement. Is responsible for the             meetings for major contracts and suppliers.
management and implementation of                Contributes to, or is responsible for
supplier service improvement actions and        negotiation of major contracts.
programmes.




                                                    Page 134
                                                      Skills
Advises on the application of appropriate       Prioritises areas for quality and/or
quality and/or environmental management         environmental improvement in light of the
techniques. Facilitates improvements to         strategy, wider business objectives, results
processes by changing approaches and            from internal and external audits, and
working practices, typically using              advice from colleagues. Initiates the
recognised models.                              application of appropriate quality
                                                management techniques in these areas.
                                                Initiates improvements to processes by
                                                changing approaches and working
                                                practices, typically using recognised
                                                models. Achieves and maintains
                                                compliance against national and
                                                international standards, as appropriate.
                                                Identifies and plans systematic corrective
                                                action to reduce errors and improve the
                                                quality of the systems and services, by
                                                examination of the root causes of
                                                problems.
Uses quality standards to review past           Develops organisational commitment to
performance and plan future activities.         ongoing quality and environmental
Conducts audits and produces audit              improvement by ensuring that the quality
reports. Monitors and reports on the            assurance process is robust and is based
outputs from the quality assurance and          on the best industry practice. Considers
audit processes.                                implications of emerging technological
                                                developments, economic and social trends,
                                                etc. Plans and resources periodic quality
                                                assurance audits. Conducts and/or
                                                manages audits and analyses audit results.
                                                Prepares and delivers formal audit reports.

Takes responsibility for the control, update
and distribution of quality standards, and
advice on their use.
Evaluates and independently appraises the       Specifies organisational procedures for the
internal control of automated business          internal or third-party assessment of an
processes, based on investigative evidence      activity, process, product or service,
and assessments undertaken by self or           against recognised criteria, such as BS EN
team. Ensures that independent appraisals       ISO 9000/14000. Develops plans for review
follow agreed procedure and advises others      of technology systems, including the review
on the review process. Provides advice to       of implementation and use of standards
management on ways of improving the             and the effectiveness of operational and
effectiveness and efficiency of their control   process controls. May manage the review,
mechanisms. Identifies and evaluates            conduct the review or manage third party
associated risks and how they can be            reviewers. Identifies areas of risk and
reduced.                                        specifies interrogation programs.
                                                Recommends improvements in processes
                                                and control procedures. Provides advice
                                                and guidance. Authorises the issue of
                                                formal reports to management on the
                                                extent of compliance of systems with
                                                standards, regulations and/or legislation.




                                                    Page 135
                                                    Skills
Participates in assessments up to IEC         Leads assessments up to IEC 61508
61508 Safety Integrity level 3, and           Safety Integrity level 4 or participates in any
undertakes safety analyses on initial         level of assessment. Determines
designs using HAZOPS, FMEA or similar         assessment methods, techniques and tools
methods.                                      that are to be used as appropriate to the
                                              integrity levels of the assessments
                                              undertaken.




Manages risk-based audit of existing and      Specifies organisational procedures for the
planned technology systems. Identifies        assessment of an activity, process, product
areas of risk and evaluates adequacy and      or service, against recognised criteria, such
effectiveness of organisation's approach to   as ISO 27001. Develops plans for risk-
risk in use of IT. Assesses and               based audit coverage of technology
communicates associated risks of a            systems for inclusion in audit planning and
complex nature to middle and senior           uses experience to ensure audit coverage
managers. Recommends changes in               is sufficient to provide the business with
processes and control procedures based        assurance of adequacy and integrity. Leads
on audit findings. Provides general and       and manages complex technical audits,
specific advice. Collates conclusions and     managing specialists contracted to
recommendations, and presents audit           contribute highly specialised technical
findings to management regarding the          knowledge and experience. Identifies areas
effectiveness and efficiency of control       of risk and specifies interrogation
mechanisms in information systems.            programs. Recommends changes in
Engages with providers of other IT            processes and control procedures based
assurance such as compliance audits,          on audit findings, including, where
quality assurance functions and other         appropriate, the assessment of safety-
technical specialists.                        related software systems to determine
                                              compliance with standards and required
                                              levels of safety integrity. Provides general
                                              and specific advice, and authorises the
                                              issue of formal reports to management on
                                              the effectiveness and efficiency of control
                                              mechanisms.




                                                  Page 136
                                                      Skills
Takes responsibility for the provision of
project office services, either to a large
project or to a number of projects within an
organisation. May also be responsible for
the provision of programme office services.
Advises on the available standards,
procedures, methods, tools and techniques.
Evaluates project and/or programme
performance and recommends changes
where necessary. Contributes to reviews
and audits of project and programme
management to ensure conformance to
standards.




Manages and maintains the service               Promotes the continuing economic and
compliance of all IT and service assets in      effective provision of services, ensuring
line with business and regulatory               that all changes to assets and services are
requirements involving knowledge of             appropriately and accurately controlled and
financial and technical processes, tools and    recorded. Provides information and advice
techniques thereby ensuring asset               on issues such as maintenance of
controllers, infrastructure teams and the       hardware assets, licensing of software, and
business co-ordinate and maximise value,        legal obligations such as compliance with
maintain control and ensure any necessary       the Data Protection Act. Promotes
legal compliance.                               awareness of and commitment to asset
                                                control, ensuring that consequences of
                                                decisions to obtain, change or continue the
                                                possession or use of an asset, system or
                                                service are appropriately understood.


Carries out day-to-day management of the        Sets the strategic direction and takes
client services function. Defines service       responsibility for the full range of client
levels for client services staff and monitors   service functions, including organisational
performance. Takes responsibility for           frameworks for complaints, service
specification, agreement and application of     standards and operational agreements.
client services standards and for the           Defines service levels, standards and the
resolution of clients? service problems.        monitoring process for client service staff.
                                                Gives technical leadership to operational
                                                staff, and takes responsibility for business
                                                continuity and legal compliance.




                                                    Page 137
                                                     Skills
Determines the required outcomes for           Determines organisational development
training or development, from                  needs in line with business needs and
organisational development needs and the       strategic direction. Generates development
training strategy. Mentors assigned            strategies to achieve required change and
practitioners, ensuring alignment with a       monitors progress.
predetermined statement of required
development outcomes. Assists each
practitioner with the creation of
development plans based on the outcome
statements. Ensures that each practitioner
records progress, and validates
practitioners' records at the end of each
cycle of planned development, ensuring
that achievements and enhanced
capabilities are recorded and referenced to
the outcome statements. May contribute to
practitioners' performance appraisals.

Conducts job analyses, prepares job            Takes responsibility for the overall
descriptions and person specifications, and    workforce planning strategy across the IT
prepares selection and evaluation criteria     service ensuring that there is adequate
for candidates. Manages recruitment            skilled resource to meet planned service
campaigns. Locates and selects possible        delivery. Ensures integration with strategic
agencies and other suppliers, negotiating      human resource plans. Takes responsibility
terms and conditions, and placing orders       for meeting the recruitment, re-skilling and
with them, ensuring that all obligations are   demand forecasts for IT practitioners,
met in accordance with the agreed terms        advising on the approach and relevant
and timescales. Reviews candidate details,     policies. Ensures that expert support is
manages selection processes, and ensures       provided as and when required, including
that account is taken of relevant statutory    interviewing of applicants for senior posts.
or external regulations, standards and         Audits and assesses the ongoing success
codes of good practice. Ensures that all       and effectiveness of the process, including
relevant parties are informed of the results   retention analysis, media and supplier
of interviews and other decisions, and         assessment, customer satisfaction and
assists in the negotiation of terms and        selection methods validation.
conditions of service.


Manages the provision of education or          Identifies the education programme and
training.                                      delivery mechanisms needed to grow staff
                                               skills in line with business needs and future
                                               strategy. Evaluates learning outcomes.
                                               Manages the development and provision of
                                               all learning, taking account of the strategic
                                               aims of the employing organisation.




                                                   Page 138
                                                    Skills
Specifies the content and structure of
training and education packages. Takes
responsibility for design, creation,
packaging and maintenance and manages
development to deliver agreed
outcomes.\nWhere required, designs,
configures and tests learning environments,
including population of simulated
databases, and replication of external
systems and interfaces.


Customises and delivers specialist teaching
or training to specialist audiences using a
range of instructional techniques.

Manages marketing campaigns within            Makes strategic decisions regarding
specified budgets to meet specified           marketing plans and the planning process.
objectives. Develops and maintains            Determines and oversees the overall
successful internal and external business     marketing strategy for the organisation to
relationships. Manages and monitors           meet its business objectives. This includes
market research, analysis and the             strategies for market segmentation and to
marketing planning process. Takes overall     attract and retain customers.
responsibility for the production of
marketing materials and staging of events.
Finds innovative solutions to marketing
problems. Uses experience to make
informed recommendations to senior
management. This includes focusing on
market segmentation and work to attract
and retain customers.
Designs and implements sales strategies       Oversees the organisation's sales activities
and works with senior management to           to ensure they are aligned with corporate
implement sales plans. Plans, monitors and    marketing objectives. Approves sales
controls the work of sales teams. Develops    proposals and targets. Negotiates with
and maintains effective customer              customer representatives at the most
relationships at executive levels and         senior level on both technical and
qualifies new sales leads. Leads the bid      commercial issues. Develops and
process within organisation, maintaining      implements organisational sales policy and
customer contact during and after the         strategy, and contributes significantly to the
selling process to ensure customer            development of marketing strategy. Initiates
satisfaction. Contributes to the              development and change in services,
development and training of sales teams       products and systems.
and product/service development.




                                                  Page 139
                                                       Skills
Oversees the organisation's sales activities     Builds relationships with key senior staff in
to ensure they are aligned with corporate        the customer organisation in order to
marketing objectives. Approves sales             increase business opportunities. Advises
proposals and targets. Negotiates with           them on the selection of systems,
customer representatives at the most             technology and related services to meet
senior level on both technical and               their business objectives. Manages
commercial issues. Develops and                  colleagues in their dealings with customer
implements organisational sales policy and       organisations; initiates procedures to
strategy, and contributes significantly to the   improve service to and relationships with
development of marketing strategy.               customers. Oversees the management and
Influences the development and                   planning of business opportunities.
enhancement of services, products and
systems.
Works closely with the sales team to             Leads the organisation's customer service
ensure that customers are assisted and           activities to ensure that they are aligned
advised properly. Ensures that reliable          with corporate objectives and policy.
cost, effort and risk estimates and project      Approves proposals and initiates the
plans are produced. Manages all sales            implementation of development activity in
support activities, taking full responsibility   customer services and systems.
for the technical content of bids and sales
proposals. Establishes metrics to provide
data on performance and help with the
continuous improvement of sales support
activities.




                                                     Page 140
                                                 Skills
Level 7
Takes overall responsibility for
development and communication of the
organisation's strategy for corporate
governance of IT. Coordinates IT and
Business resources to meet specific
business objectives and create value for
the stakeholders by improving the
performance of the organisation, whilst
maintaining the principles of professional
standards, accountability, openness,
equality and diversity and clarity of
purpose. Ensures that the organisation's
business processes are compliant with
relevant legislation, and that the
organisation operates according to the
principles embedded in
ISO/IEC38500:2008.




Establishes and communicates the
organisation's information management
strategy, developing it as an integrated part
of the business strategy. Ensures that the
organisation's business processes are
correctly modelled and that the standards,
processes and data architectures to
support these are put in place, taking into
account any relevant statutory, internal or
external regulations.




                                                Page 141
                                              Skills
Establishes, maintains and communicates
the organisation's strategy for managing
information and the policies, standards,
procedures and methods necessary to
implement the strategy. Coordinates the
promotion, development, acquisition and
implementation of information systems, and
represents information strategy issues on
behalf of the entire organisation, with
general management and external bodies.




                                             Page 142
                                                  Skills
Establishes and manages Information
assurance strategy and policies in
accordance with the ISO/IEC 27000 series
of standards. Plans and implements
processes to take forward the strategy and
policies. Provides leadership and
guidelines for provision of Information
assurance requirements across all of the
organisation's information and information
systems.




Takes responsibility for a significant
consultancy business, including business
development, sales to major clients,
account management and managing the
delivery of consultancy services over a
wide range of topics, including the role of IT
in the business.




                                                 Page 143
                                              Skills
Provides organisational leadership and
guidelines to promote the development and
exploitation of technical knowledge in the
organisation.




Identifies, proposes, initiates and leads
significant improvement programmes,
taking responsibility for the quality and
appropriateness of the work performed, and
the realisation of measurable business
benefits. Modifies existing process
improvement approaches and/or develops
new approaches to achieve improvement.




                                             Page 144
                                                 Skills
Directs the creation and review of an
enterprise capability strategy to support the
strategic requirements of the business.
Identifies the business benefits of
alternative strategies. Directs development
of enterprise-wide architecture and
processes which ensure that the strategic
application of change is embedded in the
management of the organisation. Ensures
compliance between business strategies,
enterprise transformation activities and
technology directions, setting strategies,
policies, standards and practices.




                                                Page 145
 Skills




Page 146
                                              Skills
Liaises with client functions to establish
business requirements and identifies,
proposes, initiates and leads significant
improvement programmes. Manages the
quality and appropriateness of the work
performed and delivers measurable
business benefits. Modifies existing
software process improvement approaches
and/or develops new approaches to
achieving improvement.




                                             Page 147
                                                Skills
Sets and maintains the portfolio
management approach across the IT
function. Has an in-depth knowledge of
both the business and IT strategies and
what objectives and business benefit must
be fulfilled. Ensures portfolio design is
aligned with business strategy and is
making the maximum possible contribution
to the strategic goals and targets of the
organisation. Plans and initiates portfolio
definition and management activities
across the full programme and project
lifecycle. Leads the determination of
business requirements and translates
requirements into operational plans.
Monitors and reviews the economics of all
programme processes, and ensures there
are effective governance arrangements,
supported by comprehensive reporting.
Evaluates changes to programme
management practices and initiates
improvement to the organisation's
practices. Ensures consistent application of
standards for the project / programme
delivery lifecycle, pre-approval check of
business cases, and putting
projects/programmes into exception when
they are unsafe.
Escalates/engages/influences senior
management to take corrective action.
Aligns the objectives for information
systems activities with business change
objectives, and authorises the selection
and planning of all related projects and
activities. Plans, directs, and co-ordinates
activities to manage and implement
complex interrelated projects from
contract/proposal initiation to final
operational stage. Plans, schedules,
monitors, and reports on activities related
to the programme. Leads the programme
teams in determining business
requirements and translating requirements
into operational plans. Determines,
monitors, and reviews all programme
economics, including programme costs,
operational budgets, staffing requirements,
programme resources, and programme
risk, ensuring that there are appropriate
and effective governance arrangements,
supported by comprehensive reporting.
Evaluates changes to programme
management practices and initiates
improvement to organisation practices.




                                               Page 148
                                                Skills
Sets organisational strategy governing the
direction and conduct of project
management, including application of
appropriate methodologies. Authorises the
management of large scale projects. Leads
project planning, scheduling, controlling
and reporting activities for strategic, high
impact, high risk projects. Manages risk
and ensures that solutions to problems are
implemented in line with change control
processes.




                                               Page 149
 Skills




Page 150
 Skills




Page 151
                                                Skills
Sets strategy for resource management
within systems development, authorises the
allocation of resources for programmes of
system development projects, and
maintains an overview of the contribution of
the programme to organisational success.




                                               Page 152
 Skills




Page 153
 Skills




Page 154
                                                Skills




Acts to influence the perception of the
organisation, in relation to ergonomics, and
the user experience of deployed IT
products and systems, and to ensure that
this is addressed in future design.




                                               Page 155
 Skills




Page 156
                                               Skills
Sets strategy for management of
resources, including corporate
telecommunications functions, and
promotes the opportunities that technology
presents to the employing organisation,
including the feasibility of change and its
likely impact upon the business. Authorises
allocation of resources for the planning,
development and delivery of all information
systems services and products.
Responsible for IT governance (the rules
and regulations under which an IT
department functions and the mechanisms
put in place to ensure compliance with
those rules and regulations). Authorises
organisational policies governing the
conduct of management of change
initiatives and standards of professional
conduct. Maintains an overview of the
contribution of programmes to
organisational success. Inspires creativity
and flexibility in the management and
application of IT. Sets strategy for
monitoring and managing the performance
of IT-related systems and services, in
respect of their contribution to business
performance and benefits to the business.




                                              Page 157
                                                Skills




Sets strategies for service delivery that
support the strategic needs of the client
organisation. Authorises allocation of
resources for monitoring service delivery
arrangements. Provides leadership within
the industry on the identification of future
trends (e.g. technical, market, industrial,
socioeconomic, legislative). Develops
relationships with customers at the highest
level to identify potential areas of mutual
commercial interest for future development,
maintains an overview of the contribution of
service delivery arrangements to
organisational success.




                                               Page 158
 Skills




Page 159
 Skills




Page 160
 Skills




Page 161
                                                Skills




Determines procurement policies for the
organisation, including "build or buy"
criteria. Develops and deploys mechanisms
that lead to positive relationships between
the business and suppliers, including
overall management and development of
the commercial relationships with the senior
levels of management in supplier
organisations. Is the ultimate point of
escalation for issues or problems.
Determines organisation's policy and
procedures covering the selection of
suppliers, tendering and procurement. Is
responsible for deployment and review of
acquisition processes and for negotiating
major contracts.




                                               Page 162
                                                 Skills
Sets the quality strategy for approval and
adoption by business management.
Measures the extent to which the quality
policy meets the organisation's needs and
objectives and reviews it as necessary.
Plans, resources (either directly or
indirectly) and monitors the internal quality
audit schedule. Defines and reviews quality
and environmental systems. Ensures that
adequate technology, procedures and
resources are in place to support the quality
system.




                                                Page 163
                                                  Skills




Ensures that there is planned audit
coverage across the organisation, and
liaises with executives to ensure that this
coverage is relevant and understood.
Directs use of risk analysis to identify areas
for in-depth review. Evaluates the
effectiveness of corporate IT strategy and
governance and makes recommendations
for development. Agrees terms of reference
for audits with clients. Plans audit cycle,
and leads and manages audit function.
Determines the need for and manages the
effective use of additional IT experts.
Reports at the most senior level on the
findings, relevance and recommendations
for improvement. Represents the audit
function at the Audit Committee of the
organisation.




                                                 Page 164
                                            Levels
SFIA generic levels
                      1                              2
                      follow                         assist
Autonomy              Works under close              Works under routine
                      supervision. Uses little       supervision. Uses minor
                      discretion. Is expected to     discretion in resolving
                      seek guidance in               problems or enquiries.
                      unexpected situations.         Works without frequent
                                                     reference to others.




Influence             Interacts with immediate       Interacts with and may
                      colleagues.                    influence immediate
                                                     colleagues. May have some
                                                     external contact with
                                                     customers and suppliers.
                                                     May have more influence in
                                                     own domain.




Complexity            Performs routine activities Performs a range of varied
                      in a structured environment. work activities in a variety of
                      Requires assistance in       structured environments.
                      resolving unexpected
                      problems.




                                          Page 165
                                       Levels
Business skills   Uses basic information         Understands and uses
                  systems and technology         appropriate methods, tools
                  functions, applications, and   and applications.
                  processes. Demonstrates        Demonstrates a rational
                  an organised approach to       and organised approach to
                  work. Learns new skills and    work. Is aware of health and
                  applies newly acquired         safety issues. Identifies and
                  knowledge. Has basic oral      negotiates own
                  and written communication      development opportunities.
                  skills. Contributes to         Has sufficient
                  identifying own                communication skills for
                  development opportunities.     effective dialogue with
                                                 colleagues. Is able to work
                                                 in a team. Is able to plan,
                                                 schedule and monitor own
                                                 work within short time
                                                 horizons. Absorbs technical
                                                 information when it is
                                                 presented systematically
                                                 and applies it effectively.




                                      Page 166
                                                      Levels

3                               4                               5
apply                           enable                          ensure, advise
Works under general             Works under general             Works under broad
supervision. Uses discretion    direction within a clear        direction. Is fully
in identifying and resolving    framework of accountability.    accountable for own
complex problems and            Exercises substantial           technical work and/or
assignments. Usually            personal responsibility and     project/supervisory
receives specific               autonomy. Plans own work        responsibilities. Receives
instructions and has work       to meet given objectives        assignments in the form of
reviewed at frequent            and processes.                  objectives. Establishes own
milestones. Determines                                          milestones and team
when issues should be                                           objectives, and delegates
escalated to a higher level.                                    responsibilities. Work is
                                                                often self-initiated.

Interacts with and              Influences team and             Influences organisation,
influences                      specialist peers internally.    customers, suppliers and
department/project team         Influences customers at         peers within industry on the
members. May have               account level and suppliers.    contribution of
working level contact with      Has some responsibility for     own specialism. Has
customers and suppliers. In     the work of others and for      significant responsibility for
predictable and structured      the allocation of resources.    the work of others and for
areas may supervise             Participates in external        the allocation of resources.
others. Makes decisions         activities related to own       Makes decisions which
which may impact on the         specialism. Makes               impact on the success of
work assigned to individuals    decisions which influence       assigned projects i.e.
or phases of projects.          the success of projects and     results, deadlines and
                                team objectives.                budget. Develops business
                                                                relationships with
                                                                customers.




Performs a broad range of       Performs a broad range of       Performs a challenging
work, sometimes complex         complex technical or            range and variety of
and non routine, in a variety   professional work activities,   complex technical or
of environments.                in a variety of contexts.       professional work activities.
                                                                Undertakes work which
                                                                requires the application of
                                                                fundamental principles in a
                                                                wide and often
                                                                unpredictable range of
                                                                contexts. Understands the
                                                                relationship between own
                                                                specialism and wider
                                                                customer/organisational
                                                                requirements.




                                                    Page 167
                                                      Levels
Understands and uses             Selects appropriately from      Advises on the available
appropriate methods, tools       applicable standards,           standards, methods, tools
and applications.                methods, tools and              and applications relevant to
Demonstrates an analytical       applications. Demonstrates      own specialism and can
and systematic approach to       an analytical and systematic    make correct choices from
problem solving. Takes           approach to problem             alternatives. Analyses,
the initiative in identifying    solving. Communicates           diagnoses, designs, plans,
and negotiating appropriate      fluently orally and in          executes and evaluates
development opportunities.       writing, and can present        work to time, cost and
Demonstrates effective           complex technical               quality targets.
communication skills.            information to both technical   Communicates effectively,
Contributes fully to the work    and non-technical               formally and informally, with
of teams. Plans, schedules       audiences. Facilitates          colleagues, subordinates
and monitors own work (and       collaboration between           and customers.
that of others where             stakeholders who share          Demonstrates leadership.
applicable) competently          common objectives. Plans,       Facilitates collaboration
within limited deadlines and     schedules and monitors          between stakeholders who
according to relevant            work to meet time and           have diverse objectives.
legislation and procedures.      quality targets and in          Understands the relevance
Absorbs and applies              accordance with relevant        of own area of
technical information.           legislation and procedures.     responsibility/specialism to
Works to required                Rapidly absorbs new             the employing organisation.
standards. Understands           technical information and       Takes customer
and uses appropriate             applies it effectively. Has a   requirements into account
methods, tools and               good appreciation of the        when making
applications. Appreciates        wider field of information      proposals. Takes initiative
the wider field of information   systems, their use in           to keep skills up to date.
systems, and how own role        relevant employment areas       Mentors more junior
relates to other roles and to    and how they relate to the      colleagues. Maintains
the business of the              business activities of the      an awareness of
employer or client.              employer or client.             developments in the
                                 Maintains an awareness of       industry. Analyses
                                 developing technologies         requirements and




                                                     Page 168
                                                       Levels

6                                7
initiate, influence              set strategy, inspire, mobilise
Has defined authority and        Has authority and
responsibility for a             responsibility for all aspects
significant area of work,        of a significant area of work,
including technical, financial   including policy formation
and quality aspects.             and application. Is fully
Establishes organisational       accountable for actions
objectives and delegates         taken and decisions made,
responsibilities. Is             both by self and
accountable for actions and      subordinates.
decisions taken by self and
subordinates.


Influences policy formation      Makes decisions critical to
on the contribution of own       organisational success.
specialism to business           Influences developments
objectives. Influences a         within the IT industry at the
significant part of own          highest levels. Advances
organisation and influences      the knowledge and/or
customers/suppliers and          exploitation of IT within one
industry at senior               or more organisations.
management level. Makes          Develops long-term
decisions which impact the       strategic relationships with
work of employing                customers and industry
organisations, achievement       leaders.
of organisational objectives
and financial performance.
Develops high-level
relationships with
customers, suppliers and
industry leaders.


Performs highly complex          Leads on the formulation
work activities covering         and application of strategy.
technical, financial and         Applies the highest level of
quality aspects. Contributes     management and
to the formulation of IT         leadership skills. Has
strategy. Creatively applies     a deep understanding of the
a wide range of technical        IT industry and the
and/or management                implications of emerging
principles.                      technologies for the wider
                                 business environment.




                                                     Page 169
                                                    Levels
Absorbs complex technical      Has a full range of strategic
information and                management and
communicates effectively at    leadership skills.
all levels to both technical   Understands, explains and
and non-technical              presents complex technical
audiences. Assesses and        ideas to both technical and
evaluates risk. Understands    non-technical audiences at
the implications of new        all levels up to the highest
technologies. Demonstrates     in a persuasive and
clear leadership and the       convincing manner. Has a
ability to influence and       broad and deep IT
persuade. Has a broad          knowledge coupled with
understanding of all aspects   equivalent knowledge of the
of IT and deep                 activities of those
understanding of own           businesses and other
specialism(s). Understands     organisations that use and
and communicates the role      exploit IT. Communicates
and impact of IT in the        the potential impact of
employing organisation and     emerging technologies on
promotes compliance with       organisations and
relevant legislation. Takes    individuals and analyses the
the initiative to keep both    risks of using or not using
own and subordinates' skills   such technologies.
up to date and to maintain     Assesses the impact of
an awareness of                legislation, and actively
developments in the IT         promotes compliance.
industry.                      Takes the initiative to keep
                               both own and subordinates’
                               skills up to date and to
                               maintain an awareness of
                               developments in IT in own
                               area(s) of expertise.




                                                   Page 170

				
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