Apex Lifts: The Quartix System Helps Us Save
Time And Reduce Our Fuel Consumption
Apex Lifts have been cutting costs and saving valuable time by tracking their fleet with the
award-winning Quartix system.
Originally aiming to improve their Health & Safety, notably for any lone workers, Apex Lifts
started fitting the Quartix vehicle tracking system in 2007 and have since gradually been
installing the tracking systems to the remainder of their fleet. Since there was an element of lone
working associated with some engineers, it was important to know where their employees were
at all times and to be able to see in real-time what jobs they were completing. In addition to the
safety aspect, Apex Lifts also use the tracking system to monitor employees’ time sheets.
Today, the vehicle tracking system is used extensively across all departments. The call desk co-
ordinators use the live tracking throughout the day to see where the engineers are and utilise the
Address Search to monitor the engineers in the closest proximity to the breakdown site. This is
also essential to apply a swift response to passenger ‘trap-ins’. The live tracking on Google Maps
includes Map, Satellite and Street views as well as live traffic information, enabling their co-
ordinators to plan trips and despatch jobs efficiently. “It helps us to be very responsive and
always improve our customer service,” says Mick Holderness, Production Director at Apex Lifts.
“If we have an engineer who is 20 miles away and one who is 2 miles away, we need to send the
right engineer to the job. We want to reduce the time someone is stuck in a lift so it is crucial to
despatch the closest vehicle to a site.”
The Quartix Route Maps, which display each trip with colour-coded speed symbols, and the
Route Charts, which highlight all trips taken over a day or a week, are also used by Apex Lifts to
optimise itineraries: “We operate in an increasingly competitive environment so we have to
reduce our costs to cater for that. We analyse the routes taken and shuffle them around to make it
more economically viable – this helps us reduce our fuel consumption and save time,” says Mick
Other key features used by Apex Lifts are the timesheets and reports which provide extensive
detail of the vehicles’ activity. The mileage reports for example are checked by supervisors to
ensure private mileage is accurately recorded: “We check the mileage reports as it is now our
Company’s responsibility to report on private mileage to the Inland Revenue,” explains Mick
Apex Lifts are “really happy with the Quartix system” and are fitting trackers into each new
vehicle as they replace them. With improved customer service, savings made on fuel costs, and a
peace of mind gained through greater legal and Health & Safety compliance, the benefits brought
by the Quartix vehicle tracking system are helping Apex Lifts continue to develop and sustain
their place as the leading lift company in the London region.
Apex Lifts & Escalator Engineers Ltd – a brief profile
Apex Lifts are based in Sidcup, Kent, and have been operating throughout London and the South
of England since 1970. It is the largest family owned independent lift manufacturer and
maintenance company in the London region. Apex Lifts service, repair, refurbish, manufacture
and install lifts to meet the requirements of European legislation, British Standards and also the
expectations and demands of a wide range of customers. With its in-house manufacturing
facilities, Apex can deal with installation and service contracts to the highest levels and
manufacture high-quality bespoke lifts.
Apex Lifts, which 2011/2012’s turnover reached just under £14m, currently employ 125 people
and operate a mixed car and van fleet of 66 vehicles.
More about Quartix
Founded in 2001, Quartix has grown to become one of the UK’s most respected vehicle tracking
companies. Today, more than 4,500 customers across a wide range of sectors – including
government organisations, housing associations, construction firms, hospital trusts, the
emergency services, SMEs and large British brands – use the online service, while the
company’s unique, own-design tracking system has been installed in more than 75,000 vehicles.
The robust Quartix system is renowned for its ease of use, and offers a wide range of features
including live tracking and alerts, as well as comprehensive fleet management reporting and
driving-style monitoring. With a network of over 100 experienced engineers, the award-winning
Quartix system is available throughout the UK.
For further information regarding Quartix vehicle tracking systems, contact Nia Williams, sales
manager, telephone 0870 013 6663 or visit http://www.quartix.co.uk
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