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Clients expect a certain standard of behavior from your business. These expectations range from good customer service, to a presentable location they feel safe visiting.
Compliance Training Keeping You in Business Clients expect a certain standard of behavior from your business. These expectations range from good customer service, to a presentable location they feel safe visiting. Expectations also rage within the workplace. Employers expect their employees to behave in certain ways to create safe and happy work environments. On top of that, the government has very strict expectations about the removing of inappropriate behaviors between co-workers, ie. harassment and discrimination. Specifics are available on your local government’s website. State and Federal Laws State and federal laws take special interest in the treatment of employees. Rights have to be respected in the workplace; otherwise they will step in to right any wrongs. When these expectations are not being met, your business can suffer. Bad reactions can hurt the business at both ends of the stick, especially when legal authorities get involved. The company could fall into serious trouble. For that reason, it is imperative that you, the owner or manager of the company, takes responsibility to teach your employees what behaviors are appropriate and inappropriate for every aspect of their job. Diversity Employees come from a wide variety of backgrounds. Each person has been shaped by family, associates, and professors. Each employee sees the world through the colored glasses of their past. Consequently, certain behaviors are valued over others. Some values are the same as your own and others are not. Your job is not to debate over the discrepancies. Your job is to tell your employees what behavior is and is not appropriate for the workplace. Part of the agreement to work with you is that they will abide by a particular code of conduct. Some of that behavior will be determined by you, the employer. Certain aspects of it are often required by state and federal laws. Your job is to teach them what’s expected from both you and the government. You do that best with compliance training. The way in which you go about your compliance training is completely up to you. You can set up an online training course or hold a massive, interactive meeting. The important thing is that you get it done, cover the right material, and refresh your employees in the right time frame. The state legislates how often you should complete their requirements, usually about once every couple years or so. Ethics The company ethics that you care about should be reviewed often enough to keep the ideas fresh in your employees’ minds, but not so much that it annoys them. Many employers like to cover both their expectations and the legal matters at the same time: creating an ethics and compliance training. A combined meeting of ethics and compliance can be extremely influential. Be sure that you not only make them happen within the required time frame, but you also make them memorable. An employee tuning in and out of a three hour lecture won’t remember a single thing. Even though they are technically accountable for the information in the lecture, it’s unfair to expect them to remember everything you present. Make compliance training interesting and helpful for all involved. That way they will come away with an understanding of what they should and should not do. You’ll not only improve behavior in the workplace, but you’ll also ensure your customers are well taken care of and you keep a good relationship with the law. That could be the thing that saves your business from a dreadful downfall. Photo credit: Chrisjfry, Caveman Chuck
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