TELECOMMUNICATIONS SPECIALIST I
NEW HAMPSHIRE DEPARTMENT OF SAFETY
Full-time 40 hrs/wk, Rotating Shift
Concord / Laconia Office
$33,051.20 - $38,708.80
#40642, #40650, #40651, #40664, and #40671
The New Hampshire Department of Safety, Division of Emergency Services, Bureau of Emergency Communications
(E-9-1-1) is seeking to fill five full time Telecommunication Specialist I positions in our Concord and/or Laconia
Scope of Work: To operate a state-wide emergency telecommunications computerized control console system on an
assigned shift to receive requests for police, fire or emergency medical assistance in order to forward requests for
emergency services and provide life support instructions pending arrival of qualified medical personnel.
Operates a comprehensive multi-screen computerized telephone system to answer Enhanced 9-1-1 calls from
citizens requesting immediate emergency assistance. Assists in locating callers using agency developed mapping
Answers emergency calls and transfers those calls to appropriate emergency service providers and is required to be
prepared to provide emergency medical dispatch instructions to all callers as needed.
Provides pre-arrival life support instructions in accordance with established protocols within the required national
standards for accreditation. And, local quality assurance standards set for this agency by the New Hampshire medical
control board. And, monitored by paramedic personal through an objective call evaluations process completed on each
Required to be certified to operate TTY/TTD equipment to aid the hearing impaired callers with emergency
services as requested.
Monitors calls for addressing discrepancies and initiates data base correction information to ensure database
Collects necessary information from highly emotional callers in order to make split-second decisions appropriate to
handle emergency situations.
Highly trained to recognize critical situations that require alerting or consulting with the on-duty supervisor. These
critical situations may be suicidal callers, high priority medical calls, shootings, homicides, bomb threats, terrorist
activity, hostage taking and others.
Maybe required to become certified training officer (CTO) to assist in the training of new employees in the use of
computerized telecommunications equipment, and medical dispatching operations.
Education: Graduation from high school or G.E.D. equivalent. Each additional year of approved formal education may
be substituted for one year of required work experience.
Experience: Five years’ experience in a service-oriented position such as paramedic, firefighter, emergency medical
technician, dispatcher, law enforcement, public safety, food service, teacher, outside customer service, or a related field,
involving a high volume of interactive public contact, requiring the need for quick response and accuracy, as well as
multitasking ability, while working in a stressful environment.
License/Certification: Must be able to obtain certification as an Emergency Medical Dispatch and certified TTY/TDD
operator within ninety (90) days of hire.
SPECIAL REQUIREMENTS: For appointment consideration, Telecommunications Specialist applicants must
successfully participate in a multiple choice written examination measuring possession of knowledge, skills and abilities
identified as necessary for satisfactory job performance by this class specification. The Bureau of Emergency
Communications will be responsible for determining if prospective appointees possess normal hearing, present an
acceptable job compatibility profile, qualify in a controlled substance screening test, and exhibit potential for job success
as determined by an interview panel. Rotating shift work required.
ADDITIONAL SPECIAL REQUIREMENTS: Selected candidate will undergo a criminal background check in order
to ensure suitability for exposure to confidential information.
Selected candidates will be required to pay union/agency fee
Posting Closes: August 12, 2011
For further information regarding this position please contact: Dave Rivers, Supervisor IV at (603) 271-6911
HOW TO APPLY: An official application for employment may be obtained from and returned to the New
Hampshire Department of Safety, Human Resources Section, 33 Hazen Drive, Concord, New Hampshire 03305,
(603) 271-6677 or firstname.lastname@example.org and is available on the Internet at www.admin.state.nh.us/hr. *** In order to
receive credit for post-secondary education, a copy of official transcripts with a seal and/or a signature
MUST be included with the application. If copies of transcripts have been requested please reference this
and have them forwarded to the Human Resources office at the recruiting agency. ***