Formal Paper - student email - Kennesaw State University

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					[Team Blue] Formal Report
FORMAL REPORT
    FORMAL REPORT




       Prepared for
    Dr. Justin Cochran
 Professor for BISM 2100
Kennesaw State University




      Prepared by
       Team Blue
Kennesaw State University




      May 3, 2010
                                  LETTER OF AUTHORIZATION
BISM 2100 Online Students

Kennesaw State University

Coles College of Business



Dear Students,



         The purpose of this assignment is to expose students to emerging technologies and to
create an opportunity for students to utilize their professional written business communication
skills. This formal report will be coordinated with a presentation and a web page to provide a
bundled resource on this semester’s project.



        You are being asked to critically evaluate tools (sites and/or programs) that make virtual
teaming and interaction easier. Management has expressed an interest in the following
products/services: (1) Dimdim Online Collaboration, (2) GoTo Meeting, (3) Huddle, (4) Vyew
Instant Workspace and (5) Nomadesk.



This is an FORMAL REPORT and requires prefatory and supplementary parts (See Chapter 13 in
8th Ed). It will conclude with a detailed recommendation for management on adoption and
implementation.



At a minimum, your report should include information related to the following Level One
Headings:

   1. Introduction to Virtual Teaming and Online Meeting Management. This is a research
      intensive section and requires expert opinion and current examples. Include general
      information related to virtual teaming on the following topics (Level 2 headings). These
      are research related, not product related:
           Popularity and use
           Privacy and security
           Cost
           Technology
           Training
   2. Product Evaluation. A separate (Level 1) section for each product with detailed
      information on areas you feel are important to management. Include at minimum
      information on virtual teaming, information and document sharing, project
      management, and meetings.
   3. A product by product comparison with charts and figures to facilitate decision making.
      This section looks at all products simultaneously.
   4. Recommendation. Based on expert opinion, research, and team use/experience. Which
      products does the team recommend? For what type of user?
   5. Implementation. A specific and workable plan for implementation and use. Describe the
      implementation plan for your recommended product(s).


         Use both commercial and academic resources (Minimum of 15 references – 20 needed
for full credit – at least 10 academic). Refer to Planning Reports and Proposals for details on
credible research. Where appropriate, you should incorporate charts, graphs, or other visual
aids to illustrate the facts you present both in your report. This report will be submitted to
turnitin.com – anti plagiarism detection software – please ensure that you cite your resources
appropriately, use quotations and page number references for quotes and internal citations
(Author, Date) for paraphrased content. Note – changes 2-3 words does not = paraphrasing.



Written Report:

The report will be submitted to: (1) turnitin.com for review of originality, (2) vista dropbox for
grading, AND (3) to a team designed web page to accompany the presentation.



Employ all facets of effective business writing and refer back to your text (Planning, Writing and
Completing Formal Business Reports) for the Formal Report Structure. Appendix B has some
helpful suggestions for APA citations and reference list. Please also rely on
http://owl.english.purdue.edu/owl/resource/560/01/#resourcenav.



Presentation:

Your team will create a presentation based on conclusions and recommendations of the report.
You will provide some basic information on each of the Level 2 headings, but focus mainly on
the outcomes. Your team may choose to submit a voice over PowerPoint presentation, or a
digital video presentation. Please check the discussion board and/or visit
http://mdg.kennesaw.edu for information about DV resources on campus. Please submit the
presentation by providing a link from the team designed webpage. (Teams may choose to
convert a page of the student website to meet this purpose).



Criteria:

A comprehensive formal report employing the 7 C’s of business writing – these are quality points in
combine grammar, spelling, readability, structure, and adherence to required format. (30 PTS)

Thorough research of sources – on average every paragraph has a source listed. References works
are paraphrased, balanced between academic and commercial resources, and relevant. (10 PTS)

Attributions and Citations done properly in APA style. The Reference list is complete. Internal
Citations are done properly. The paper was submitted to turnitin.com - failure to submit – automatic
zero. (10 PTS)

Detailed analysis covering requirements stated above – these are content points. (30 PTS)

Well developed recommendations – this is the crux of the analytical report. It should be detailed
enough to know exactly what response you want from your reader and how you want the reader to
follow through on that objective. (20 PTS)

Professional, persuasive presentation that clearly details the research outcomes of the project. (1)
Slides are clear, bulleted, use notes to provide detail, use graphics to enhance (less is more), and use
references appropriately or Video is well organized, rehearsed, and clear. Presenters are NOT
READING from notes or cue cards. Slides and speakers are interspersed, and references are used
appropriately. Website is professional, clear, readable, and credible. Links to report and presentation
are working and evident. (50 PTS)

                                       LETTER OF ACCEPTANCE

Michelle Maendler, Rory Mammen, Nick Rainey, Traci Robbins
1000 Chastain Road, Kennesaw, Georgia 30114

                                                                        April 2, 2010


Dr. Justin Cochran

Kennesaw State University

1000 Chastain Road

Kennesaw, Georgia 30114
Dear Dr. Cochran,



Team Blue is pleased to accept the assignment of the research of virtual teaming. It is our
objective to create a one of a kind and authentic project on Virtual Teaming and Online Meeting
Management that meets all minimum standards set out by a grading rubric, that all team
members are pleased and proud of. We wish to incorporate every member into the decision
making process, so everyone feels they have a voice and have brought something positive to the
table.



The purpose of this assignment is to evaluate five tools and services, Dimdim Online
Collaboration, GoTo Meetings, Huddles, Vyew Instant Workspace, Nomadesk, that are supposed
to make Virtual Teaming easier. It will be our responsibility to review these products and make a
formal report and voice over presentation of our findings. All team members are to refer back to
their original reading of the “Virtual Teaming Letter of Authorization” found on several places
throughout GeorgiaView Vista to know exactly what steps our project requires. Also refer to the
links found under all the modules and links found under the assignment’s tab to know exactly
what is expected to turn in. All due dates can be found in the attached Updated Schedule of
Deliverables.



Our weekly online meetings will serve as the time to discuss what the instructions mean to us
and how we want to have our information presented. We will be researching at least 20 sources
on Virtual Teaming, the five products up for review, and other research related to Virtual
Teaming and the cost verses benefits of using these products and services. In order to present our
formal report and presentation, each group member will need a working computer with Internet
access and that is able to run all programs needed (Microsoft Word and PowerPoint, Notepad).



Each team member plays their own role in the project, though we will all participate in every
assignment to ensure that it is up to everyone’s expectations. Michelle Maendler has been
nominated to be team blue’s project manager along with part of the written formal report. Rory
Mammen is Michelle’s partner in the written formal report, splitting the source findings and
research between the two of them. Currently, the two are finding sources, approximately five a
piece for the first installment and ten in the second. Traci Robbins has been selected to put
together and present the assigned web page. She is currently piecing the webpage together,
including elements of the project that include sections featuring the presentation, written project,
its sources, and biographies on the team members. Nick Rainey volunteered to put together our
voice-over PowerPoint presentation. He is currently working on voice over’s on individual
slides, recently bringing Rory into the project to help out and offer his voice in the presentation.



Thank you for allowing us to experience and understand the workings behind virtual teaming.




                                                              Sincerely,




                                                              Team Blue
                                  TABLE OF CONTENTS

                                                                        PAGE

Executive Summary…………………………………………………………………………………………………………..xi

Introduction to Virtual Teaming and Online Management……………………………………………….1

      Popularity and Use……………………………………………………………………………………………….1

      Privacy and Security……………………………………………………………………………………………..1

      Cost………………………………………………………………………………………………………………………2

      Technology…………………………………………………………………………………………………………..2

      Training………………………………………………………………………………………………………………..3

Product Evaluation……………………………………………………………………………………………………………4

      DimDim Online Collaboration………………………………………………………………………………4

      GoTo Meetings……………………………………………………………………………………………………4

      Huddle…………………………………………………………………………………………………………………5

      Vyew Instant Workspace…………………………………………………………………………………….5

      Nomadesk……………………………………………….………………………………………………………….6

Product Comparison……………………………………………….……………………………………………………….7

Recommendation……………………………………………….…………………………………………………………..9

      Dimdim……………………………………………………………………………………………………………….9

      Nomadesk…………………………………………………………………………………………………………..9

Implementation……………………………………………….……………………………………………………………..10

      Dimdim……………………………………………………………………………………………………………….10

      Nomadesk…………………………………………………………………………………………………………..10

References……………………………………………….……………………………………………………………………..11




                                          iv
                            LIST OF ILLUSTRATIONS

FIGURES                                                      PAGE

   1.   Basic Cost………………………………………………………………………………………………………………7

   2. Medium Cost………………………………………………………………………………………………………….7

   3. Top Cost………………………………………………………………………………………………………………….8

   4. Communication Type Chart…………………………………………………………………………………….8

   5. Features Chart………………………………………………………………………………………………………..8




                                     x
                                          EXECUTIVE SUMMARY

This report investigates what virtual teaming is, criteria needed to quantify virtual teaming, and the
review, comparison, recommendation, and implementation of five key products that are suppose to
make virtual teaming easier.

                              Five Criteria Used to Explain Virtual Teaming

Popularity and use, privacy and security, cost, technology, and training are all important factors to fully
research and understand before embarking on a virtual team. Team leaders are a critical asset or
determent to the success of virtual teams. Team leaders must be trained in areas of management and IT
to know how to best serve the team. Global team leaders have an even bigger role because they must
learn other regions languages, cultures, and technological advances so they can best serve the greatest
number of people and keep the team functioning as one.

People must also be ready to assess how much participation in a virtual team will cost and what new
technology they will need to have access to. Teams also need to consider how to keep their documents
and ideas safe while working on the Internet where there is no such thing as privacy.

                                       Five Products up for Review

Dimdim, GoTo Meetings, Huddle, Vyew Instant Workspace, and Nomadesk are all products that are used
to make virtual teaming easier. Each product has its own set of pros and cons depending on how many
people need to be in a meeting, what means of communication you want to use during a meeting, or
whether you are just looking for an alternate way to save and share files at all times.

                                            Product Consensus

After reviewing all products, team blue picked two (Dimdim and Nomadesk) to fully expand on. Provided
are recommendations and implementations for these two products to show which one best fits the
needs of what kinds of virtual teams. Both products offer different services that fit the needs of different
teams.

For example, those wanting to use Dimdim’s basic features for free need to be a team where less than
20 people attend the virtual meetings. The appeal of Dimdim is that it is a software free program with
nothing to download; all users need is the Internet.

Nomadesk on the other hand is used to backup and share files with only the use of a computer. Once a
file is saved to Nomadesk, it is instantly encrypted and updated making it ready for immediate sharing.




                                                     xi
             INTRODUCTION TO VIRTUAL TEAMING AND ONLINE MEETING MANAGEMENT

Virtual teaming and online meeting management is a gaining in popularity alternative to normal face-to-
face meetings. This provides a way for companies that usually meet nationally or worldwide, to meet
virtually saving time and money that would usually be spent on traveling. Virtual teaming and online
meeting management is an ever expanding, sometimes crucial skill and requirement for companies,
schools, and other markets across the world. With virtual teaming comes a unique set of criteria that
teams must band together and face when working on a project. Virtual teams face many challenges that
are critical to success. However, if a virtual team is able to navigate the sometimes treacherous waters
of a virtual setting, with the help of some key products, the possibilities for success and great results are
endless.

                                            Popularity and Use

With the Internet and other technology ever growing and expanding, the popularity of virtual teams is
ever expanding as an alternative to face-to-face meetings to save time and other resources. As the
computer and internet become more reliable and efficient, virtual teaming seems to be the quickest,
most convenient form of communication (DeMarie, 1998). In addition to this, having virtual employees
allows the company or business to expand their horizons. Now, business owners are not limited to
searching for employees just in their local region—they can now have the best and most efficient
employees around the globe. This also allows for expansion of the company and foreign relations.
Virtual teaming is seen everywhere, and becoming more apparent in our society every day (DeMarie,
1998). Even now, new companies are presenting new products in advertisement daily, encouraging and
persuading businesses to globally expand their horizons. Cisco (2010), for example, is an electronics
company that specializes in networking. They have had recent commercials advertizing “meeting face-
to-face without traveling place to place” (Cisco, 2010, Collaboration). These commercials promote the
futuristic view of being able to communicate with people around the world without having to do any
traveling whatsoever. The future is today, with virtual teaming and online communication (Cisco, 2010).

                                            Privacy and security

Since a virtual team takes place online, it is difficult to ever have a sense of privacy and security.
Everything can be monitored on the Internet, so it is very important that when teams are using such a
medium, they do not produce and publish anything on the Internet that they would not want someone
to see. It has already been recorded in a recent survey done by the National Cyber Security Alliance that
nearly one-fifth of every home based computer holds a virus, and four-fifth infested with spyware
(LaRose, 2005). Simply by visiting websites and e-mails your computer instantly becomes prone to the
millions of viruses that run rampant on the Internet. It seems as though the more often the Internet is
used by society, the more dangerous it gets (LaRose, 2005). It started with simple instant messages (IMs)
that were meant for entertainment purposes (Dihn, 2007). Little did the internet carriers know that
more and more these IMs would be used for more useful purposes: sending images and documents,
including important credentials that could be easily accessed not only by the instant messengers, but
                                                      1
                                                                                                            2



spammers looking for vital information. Though the vendors of these popular instant messaging
products cannot fully protect the user, for the user must be smart themselves, they do offer useful tips.
These include encrypting all of your information, trying not to download from sites with firewalls, and
making sure that you exit the messenger before leaving the computer (Dihn, 2007). In order to protect
their consumers, carriers have to protect against things such as identity theft, system hacking, the theft
or encryption of portable devices, and data corruption (Halpert, 2007). And though there are already
preventatives, such as firewalls and spyware scanners, there is still the possibility of obtaining viruses or
being hacked (LaRose, 2005).

                                                    Cost

When thinking about how much virtual teams “cost”, one must assess the both the fiscal and
mental/emotional cost one experiences when working on a virtual team.

Fiscal costs for virtual teams include the cost of computers, software, paper, flash drives, internet
service, and subscriptions to databases or journals depending on the needs of a specific team.
Nowadays a laptop computer can cost between $200 and $3,000 dollars based on size, performance,
and storage capabilities (Best Buy, 2010). Software also ranges in cost depending on what a team needs.
Flash drives (to store and transfer documents) can cost anywhere between $8 and $100 dollars
depending on storage capabilities. Teams must also consider surge protectors (in case of a storm or
power outage) which cost an average of $30 dollars (Best Buy, 2010), and internet service which can
cost anywhere from $25 to $100 dollars for individual users (Comcast, 2010).

Another cost one must factor in when thinking about virtual teaming is the cost mentally. The
relationship between team members of virtual teams are built on trust, therefore the chance of losing
trust is a lot higher on virtual teams than on teams that meet face-to-face (Platt, 1999). A simple
misunderstanding can destroy the trust once present in virtual teams. That same is not true with face-
to-face teams because they are able to pick up on the non-verbal cues and intentions of others. Also
since virtual teams communicate with emails, text, phone calls, and voice mails, there is a greater
chance of misplacing information which is not as great of a problem in face-to-face teams. Once trust is
destroyed, virtual teams have a harder time regaining it because the lack of interactions. We as humans
will avoid those who we do not trust, which makes working together virtually almost impossible (Platt,
1999). A recent study agrees and shows the importance a team leader has in implementing and
mending trust in a team (Chen et al., 2008). Once the working environment of a team is destroyed, it can
jeopardize not only the relationship between co-workers, but future employment opportunities, and the
results on the current project in which disgruntled team members are working (Chen et al., 2008).

                                                Technology

The technology used in virtual teams needs to be something that every team member has access to
universally (Dube & Pare, 2001). This is especially crucial when team members span across the world
because not all software is available in all countries, so it is important that teams are using programs
                                                                                                              3
and software that everyone, regardless of location, can have access to. This may mean that team
members with access to better software, has to work with older versions to accommodate those that
cannot use the newest software or where software compatibility programs are not available (Dube &
Pare, 2001).
Technology is also important when it comes to problems that can arise with virtual teams (Dube & Pare,
2001). Teams need to be able to consult with an IT professional to troubleshoot problems in a timely
manner. If a team spans across the world, an IT professional will be needed in all countries because they
will have better knowledge of different software problems in different countries (Dube & Pare, 2001). It
is important that team leaders have access to a variety of software and means to communicate with the
rest of the group members (Boule, 2008a). A team leader must be able to access whatever technology
and tools works best for different team members. A team leader must use proper technology correctly
to facilitate the best outcome for their team (Boule, 2008a).

                                                 Training

Team managers and leaders play a vital in a productive team (DeRosa, 2009). Without proper training, a
manager can be ineffective, even detrimental to a group. An effective team leader is able to balance all
the challenges a virtual team poses like lack of resources, too much work, lack of face to face meetings,
and managing poor performers. An effective team leader also balances all of that while increasing team
communication and production. Team leaders have to deliver results, while not alienating their fellow
workers, yet also be strict and firm when telling other group members what needs to be done and
when. This means setting guidelines and operating rules that all team members must follow which
includes what happens if someone does not follow through. Most importantly, a successful team is one
that is able to adapt to all the challenges virtual teaming creates. If possible, team managers should be
trained or attend classes that involve management, communication, and computer technology to better
serve the needs of their virtual group (DeRosa, 2009).

A well trained team leader is also essential when the team is spanning across cultures (Dube & Pare,
2001). It is important that at least one person from each region is trained in the other regions language,
customs, and cultures to ensure better communication and respect across the entire team. It is also
important that team leaders and members of virtual groups (especially global virtual groups) have
received software training and will be able to fix problems they have themselves. If that is not possible,
teams need to have access to someone who can troubleshoot technical problems across all areas of the
world (Dube & Pare, 2001).

Another important aspect of training comes from the type (of training) the team overall receives (Rice et
al., 2007). Early training can positively influence the results of virtual teams because a virtual team has
to have more structured meetings; as opposed to face-to-face groups where meetings can be less
structured. Virtual teams performed better if trained with proper technology and support early. This
way teams have better means of communication and can produced a better finished product (Rice et al.,
2007).
                                                                                                          4

                                         PRODUCT EVALUATION

                                      Dimdim Online Collaboration

The program Dimdim (2010) Online Collaboration is an online product that requires no software to
install. If you have an internet browser you can use Dimdim. With one simple click of the “meet” button,
you can be interacting with fellow employees by hosting meetings, giving and attending webinars, and
showing demos. To share your documents, Dimdim lets you share your desktop with others attending
your meeting. You can also use microphones and webcams to share ideas and content. You can also
record and post your meeting anywhere for others to see. Dimdim also lets you use all your other
favorite websites and tools while holding a meeting and they allow you access to a collaborative white
board so everyone can share their ideas. Dimdim is also unique because several presenters can give
their ideas by “passing control” to the next person (Dimdim, 2010). With Dimdim you can track what you
have presented to customers and display information from other management sources (Fitgerald, 2007).
Dimdim also provides a “Question Manager” which resembles a question and answer section (Boule,
2008b).

You can either purchase Dimdim (2010) Webinar ($75 a month) with 1000 people webinars, 100 people
meetings, two webcams and tons of customizable options, Dimdim Pro ($25 a month) for unlimited
access for larger groups that meet frequently with less than 50 people, or use Dimdim Free, which can
only host 20 people meetings and has less customizable options, but still delivers quality performance
and technology. You can also try Dimdim Webinar and Pro with no credit card required for 30 days
(Dimdim, 2010).

                                             GoTo Meetings

GoTo Meeting (2010) is a program for your Mac or PC that allows you to hold a virtual business
conference. It seems very simple to use, giving the user step by step instructions on how to start the
meeting: simply click “meet now,” and then “invite” to call all of your business partners. Team members
may choose to call through telephone, or use the microphone and speakers from their computer,
making it a simple user friendly system. In addition, you can record these meetings and post them to a
webpage or third party video site. In addition to this, you may invest in GoTo Meeting Corporate, which
allows an additional 10 attendees to join your session and gives you a company logo screen;
GoToWebinar, which gives allows the user to post recorded Webinars and generate full screen reports
showing viewer registration, or GoToTraining, which allows you to share reusable content (GoTo
Meeting 2010).

GoTo Meeting (2010) allows the meeting organizer to share through the whole screen or simply through
an application. It offers full desktop sharing, recording, instantly changing of presenters, drawing tools,
and even a chat room for the team if audio is not ideal. Attendees of the meeting see exactly what the
meeting organizer shows them; they can share mouse controls and keyboards to work together on a
                                                                                                           5

project or simply switch over to another presenter if they need to get a specific point across. When
upgrading to GoToWebinar, you can hold a meeting with up to 1,000 attendees, according to the price
plan you choose. GoTo Meeting has two different types of payment plans, either a monthly plan where
you pay $49 a month, or yearly fee of $468. If upgrading to GoToWebinar, you can have up to three
different plans, prices increasing as the maximum amount of attendees increase (GoTo Meeting, 2010).

                                                 Huddle

The program Huddle (2010) seems very similar to GeorgiaVIEW Vista. It has unlimited users, people can
upload and download documents, have group discussions online, and more.

Even a huge company such as Kia uses Huddle (2010). They say: “Huddle.net is a great strengthening
tool for our global Network and responds to our needs for faster and more efficient collaboration. With
a stronger cohesive team, we are all in a better position to strengthen our brand at both the local and
global levels” (Huddle, 2010).

This program gives its users the ability to be anywhere in the world and still be online and participating
in the conference (Huddle, 2010). Meetings can be scheduled and everyone can access the same
documents at the same time or at their leisure. The only recommendation I would have is the ability to
use a webcam or microphone like Skype. With that, this program could be the monopoly of conferences
on the internet. Being able to hear someone talk or see someone can aid in conveying a business
message (Huddle, 2010).

This program comes with a security system to block out people from viewing the content not in the
party (Huddle, 2010). Pricing can vary from $8 per month to $8 per user. The bigger company can have
an unlimited download and workspaces but must have a minimum of 500 users (Huddle, 2010).

                                        Vyew Instant Workspace

Vyew (2010) Instant Workspace, is an online service where you can meet and present information,
review and annotate with your team, and learn and train in “real-time” with its general features
requiring no software installations. You can upload your documents, take screen shots of your computer
and crop them, and use text, phone, and video chat to communicate. Using Vyew gives you several
options on how to communicate with others. You can use webcams, chat, conference calls, and use their
VyewBook to share and collaborate on documents and ideas in real time while others are watching.
VyewBook (2010) allows all types of media to be collaborated on and allows you to view up to 300 pages
per meeting room.

Vyew (2010) is free to use the basic features, however for a price of $6.95 or $13.95, you do get to add
in more features and remove things like ads. There are also other add-ones to the two pay for versions.
Vyew (2010) also lets you sign in as a guest or create your own account.
                                                                                                              6

                                                Nomadesk

Nomadesk (2010) is a self proclaimed company that is based in three different headquarters in Ghent,
Belgium and New York, while they were founded in 2004. According to their website, “The Nomadesk
on-demand file sharing software enables "digital nomads" or geographically dispersed professionals to
securely share, store, synchronize and backup files from any location, whether offline or online. For
added protection, Theftguard protects important files residing on the Nomadesk local drive (i.e.,
“Fileserver”)” (Nomadesk, 2010). This company promises to improve productivity, maximize team
collaboration, increase data security, and reduce infrastructure costs by 80%. This program is a
downloaded, with a payment website. However, they offer a free 30 day trial (Nomadesk, 2010).

It is very hard to disclose all the features and benefits because it was not 100% free, however, they offer
very key features including, unlimited backup, mobile access, security, file sync, file collaboration
(Nomadesk, 2010). According to their site, as you install the program it will walk the new customer
through all the steps and offers a help bar, plus the support team. Finally, according to their site,
“Nomadesk helps a large variety of professionals in many different businesses keep up-to-date and
productive with the ability to access and share their important documents, anytime from anywhere.
With the community of Nomadesk users growing, we would like to share the stories and experiences of
businesses and individuals using Nomadesk to enable them to succeed in the new business environment
without walls or geographic borders” (Nomadesk, 2010).

Overall, this website is designed and set up for people who are serious about business who have to stay
connected. They offer 24 hour support to help with any problems anytime. For only $15 a month, for
team share, this website is one of the best.
                                                                                                7


                                              PRODUCT COMPARISON



Fig. 1



                                      Basic Cost Comparison
                                        $49
                          $50
                          $45
                          $40
  Cost Per Month in USD




                          $35                                      DimDim (20 Members)
                          $30                                      GoTo Meeting (15 Members)
                          $25
                                                                   Huddle (1 Workspace)
                          $20
                                                                   Vyew (10 Members)
                          $15                   $8
                          $10
                           $5    $0                      $0
                           $0
                                        Products




Fig. 2



                                  Medium Cost Comparison
                                          $99
                          $100
                                                                       DimDim (50 Members)
                                                   $72
  Cost Per Month in USD




                           $80
                                                                       GoTo Meeting (100
                           $60                                         Members)
                                                                       Huddle (10 Workspaces)
                           $40    $25
                                                                       Vyew (10-80 Members)
                           $20                            $6.95

                            $0
                                          Prodcuts
                                                                                                                          8

                Fig. 3



                                                             Top Cost Comparison
                                                                 $499
                                          $500
                                                                                                 DimDim (1,000 Members)
                                          $400
                  Cost Per Month in USD




                                                                                                 GoTo Meeting (1,000
                                          $300                                                   Members)
                                                                        $200
                                                                                                 Huddle (25 Workspaces)
                                          $200
                                                       $75                                       Vyew (15-80 Members)
                                          $100
                                                                               $13.95

                                            $0
                                                                 Products




                                                       Communication Type Chart
                                          Fig. 4

                                                   DimDim GoToMeeting Huddle              Vyew       Nomadesk
                                          Video    x             x                 x      x
                                          Voice    x             x                 x      x
                                          Text                   x                        x




                                                                     Features Chart
Fig. 5
                                                             Nomadesk             Gotomeetings Huddle           Vyew      DimDim
Everyone can control files                                   x                    x              x              x
Meeting manager has control of the                           x                    x              x              x         x
files
Files can be synched anywhere                                x                                   x              x         x
Works offline for anyone                                     x
24/7 support                                                 x                    x              x              x         x
                                                                                                             9


                                            RECOMMENDATION

                                                  Dimdim

Dimdim (2010) Online Collaboration is best used by two different groups. The first group would be
companies that have fewer than 50 employees that only a small portion of their employees (20 or less)
need to attend the actual meeting. This is why team blue endorses this product because we are a small
team of four that does not need a huge amount of fancy options to share our ideas. All that we need is a
product that we can use for free, with no software to download, that is easy to use and understand.
Groups like ours are ideal because they will get to use the product for free, which for small businesses is
always a plus. Although they will have less options available to use, this group will still have access to the
basic appeal of Dimdim which is a place where coworkers can meet for free, without downloading
software to view documents and share ideas (Dimdim, 2010).

The second group of companies that would benefit from this product is large companies that conduct a
lot of meetings, webinars, and show demos (Dimdim, 2010). A company interested in this would have to
pay $75 a month, but have complete access to all that Dimdim offers including the ability to record
meetings held online so they can be shown or posted for others to see. For these companies using
Dimdim Webinar, up to 1000 people can attend meetings with the option for multiple webcams so
multiple people can be “passed” the baton to take control of the meeting. For those that product is not
exactly perfect, I would suggest they try Dimdim’s free trial. This way companies can get a feel for the
product and whether or not it fits with their company. This is especially crucial for those companies
operating on a tight budget. Dimdim is not for users that are looking for a discussion board where
members can type back and forth. Dimdim allows users to show screenshots of the screen they are
looking at and viewing documents that way instead of uploading documents and having posts for all
members to write about at different times. However Dimdim does allow users to communicate while
“live” using microphones and webcams (Dimdim, 2010).

                                                 Nomadesk

Nomadesk (2010) can really be a useful program for any small group. It has so many features and
benefits including the ability to work offline and having access to 24 hour support. Team blue decided to
endorse this product because we could easily relate it to our group and the simplicity that is involved.
This makes it easily accessible for anyone, no matter where they happen to be. Because you do not need
a computer connected to the internet, through jack or even wireless, the program instantly becomes
much more accessible. In addition to this, Nomadesk offers complete backup of your files at all times in
case of a emergency, and its 24 hour support in case of a severe crisis. At only $15 a month, a thirty day
free trial to make sure that you are certain you want to use their product, and their promise to improve
productivity, maximize team collaboration, and increase data security, Nomadesk seems almost
essential for any small group or small business (Nomadesk, 2010).
                                                                                                           10


                                            IMPLEMENTATION

                                                 Dimdim

For a company or team to use Dimdim they need a computer, internet, and webcam. That is it. All users
have to do is log onto the website, pick which option they want to use, whether it be a trial option, free
option, or one you pay monthly for. Before logging on the group team leader, or anyone wanting to
present ideas, needs to have the information read on their computer or that it is easy to pull up because
others will be viewing the screenshots of the presenters’ computers. Presenters also have to keep in
mind that others will be viewing everything on their screen, which if they are connecting to other
websites, includes their log in information. During the meeting others attending it, if using the free
option, should be taking notes either in hand or on the computer because the meeting cannot be
recorded. Once the group is ready simply click “meet” to start the meeting and enjoy the ability to
connect simply and for free with others in their group without the hassle of going to the office or
meeting in a generalized location.

                                                Nomadesk

Really all one needs to run Nomadesk is their own computer, or a designated computer in which they
will use. Once you download the thirty day free trial, you can get started immediately. It has initial steps
for the team to follow online and once downloaded that makes learning how to use it quick and easy.
The secret to Nomadesk’s success and offline work is simply that it is a virtual filesaver that acts exactly
like any hard drive on your computer, except it provides an extra kick: as soon as a file is dragged into
the Nomadesk filesaver, it instantly encrypts, and backs up the file, making it automatically available for
file sharing. These files are updated on the computer every time there is an alteration to the specific
document at hand. In addition to all of these benefits to the Nomadesk program, it also has a very
unique option called FileLink and FolderLink. If you were not convinced before to use the program,
surely you will be now. Simply stated, the FileLink allows you to send the safe, encrypted file to one that
does not have access to your Nomadesk Filesaver. This allows extra opportunity for review from outside,
potentially more credible sources.
                                                                                                          11


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