Certified Business Analysis
Application Appeal Process
October 27, 2009
This document is intended to document the process that the International Institute of
Business Analysis (IIBA®) Certification Program will follow to process all declined
Certification applications that are appealed for any reason. It will document the entire
process beginning with the receipt of the decline notice by the applicant through the sending
of the result of the appeal review process to the applicant. The result of the appeal must be
sent back to the applicant within 2 weeks of the date the Certification team received the
completed appeal form.
There is a separate process to cover the appeal/review process for a failed CBAP® exam.
2. The Certification Appeal Committee:
The Reviewers will be appointed by the Certification Body. Each Reviewer and the Chair
must be a CBAP® recipient.
The process and length of the appointments will be determined by the Certification Body. It
is expected that a Reviewer will disqualify themselves (and be replaced for the particular
appeal by the Certification Body) from an appeal if they anticipate any conflict for a
There will be three active Reviewers appointed to consider appeals. There will also be a non-
voting Appeal Committee Chair appointed by the Certification Body.
3. The Appeal Process:
Following is the step by step process for processing appeals of declined applications:
1. The applicant receives an email that his/her application to take the CBAP® exam has
been declined. The exact reason(s) will be described in the email.
2. An applicant who wants to appeal the decline of their application must fill out the
Application Appeal Form which is available on the IIBA® website. It can also be
obtained by e-mailing firstname.lastname@example.org. If the applicant does not have access to
MS Word or Word Viewer, he/she can request that the Certification team mail the appeal
form to them and they can mail back the completed appeal form to Certification at the
address listed on the IIBA® website.
a. The completed appeal form must reference the actual decline email to allow the
Reviewers to tie the decline email, the appeal form and the applicant’s original
b. NOTE: Only clarification of the information provided in the original application
will be considered in the appeal. Therefore, applicants may not include additional
Work Experience hours in order to meet either the Work Experience or
Knowledge Area requirements, and/or include additional Professional
Development hours as these will not be considered by the Appeal Committee.
In addition, declined applications that had hours deducted from the Total BA
Hours field because the work experience selected was not aligned with the
Business Analysis Body of Knowledge® (BABOK®) will not be considered for
appeal. Applicants are encouraged throughout the application process to ensure
that all work experience provided aligns with the Business Analysis Body of
Knowledge® (BABOK®). Furthermore, the instructions in the application form
and in the CBAP Handbook explicitly state that hours may be deducted from the
Total BA Hours submitted for tasks that are selected which do not align with the
Business Analysis Body of Knowledge® (BABOK®). The instructions also
explicitly state that this could result in the Total BA Hours falling below the
required amount, and thus the application being declined.
c. The completed appeal form must be sent, preferably via e-mail, to the
Certification team at email@example.com or via mail to the address listed on
the IIBA® website.
3. The appeal form is received and checked by the Certification team. The receipt time/date
is recorded and copies sent to the Certification Appeal Committee. The Appeal
Committee will also receive copies of the decline notice and the application. It is
anticipated that the Certification Manager or Administrator will send an acknowledgment
of receipt of the appeal form to the applicant within 2 business days from the date of
4. Each Reviewer will review the original application along with the appeal form from the
applicant and the decline notice. The Reviewer will have up to one week from the date of
their receipt of the application to review and analyze the application, and the reason(s)
for the decline decision to determine if they agree with it. If a Reviewer believes that they
will not be able to meet this deadline, they must inform the Certification Appeal
Committee Chair immediately.
5. During the review process, the Reviewer will consider and use sources of information
such as the BABOK® and their own knowledge and experience.
6. All active Reviewers for a particular application decline must discuss the application
among themselves prior to sending their decision to the Chair. If a Reviewer has
questions for the applicant, these will be consolidated. One Reviewer will be chosen to
contact the applicant via email and/or telephone. Any information gathered by the
Reviewers from the applicant must be completely documented on the Application Appeal
Result form. Each Reviewer will decide to support or deny the appeal and document their
result in their copy of the Application Appeal Result form. These completed forms will
be sent to the Chair who will determine the result on a majority vote of the Reviewers.
7. The Chair will create a Letter of Appeal Result with the decision and will send it to the
applicant via e-mail. The result will also be sent to the Certification Manager at
8. The decision of the Certification Appeal Committee is final and cannot be appealed or
9. If the appeal is granted, the applicant can take the exam exactly as they could have if
their application had passed in the original assessment.
10. If the appeal is denied, the applicant can update the application and reapply according to
the regular procedure defined in the CBAP® Handbook.
11. The supporting documentation for this entire process for each appeal will be filed by the
Certification team on the IIBA® server and maintained for 7 years. The Certification
Appeal Committee Chair will send all appeal documentation (i.e., appeal result forms,
letter of appeal result and other supporting documentation) to the Certification team at