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Select “My Account” - Dow Jones Indexes-ag

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									FAQs for www.djindexes.com and www.djaverages.com

1. How do I register for www.djindexes.com?

   •   Select “My Account” => “Register” in the top right corner of www.djindexes.com.
   •   Enter your contact information (first name, last name, email address, and confirmation of email address). Then select
       “Request a New Account”.
   •   You will receive an email with a link from djiregister@djindexes.com. Copy the link in the email and paste it into a
       new browser window.
   •   This link will bring you to the New User Profile form. Complete all fields with your contact information, company
       information, and mailing address. Review the user license agreement and select “I Agree”. Click on Submit. Please
       note the Submit button will only be available when all required fields have been completed.
   •   You will receive another email from djiregister@djindexes.com with your temporary password.
   •   After signing in with your email address and temporary password, you can change the password by selecting “My
       Account” => “My Profile” => “Change my password”.

   Please note that the registration process and your login information are the same for www.djindexes.com and
   www.djaverages.com.


2. When I click on the link in my email to continue the website registration, I receive an error that says “Expired
   Verification Link.”

   If you receive this error, please start the registration process over. Make sure that you copy out the provided URL
   address and paste into a new browser window. If the link is clicked on more than once it expires. If your second attempt
   to register results in an expired verification link, your corporate email server may be invalidating the link when scanning
   for spam. You may want to try registering with a personal email address.


3. I have tried to complete the registration process, but it is not working. What should I do?

   The website requires certain pop-up blockers and restrictions to be lifted in order to function properly. To correct this
   issue, we recommend that you follow these steps (for Internet Explorer):

   •   Go to “Tools” => “Internet Options”
   •   Delete Cookies and Temporary Internet Files
   •   Click on the “Security” tab
   •   Click on “Trusted Sites” (Green Check-mark), then click “Sites” tab
   •   Add http://www.djindexes.com as a trusted site
   •   Click OK in the “Security” tab, then OK in the “Internet Options” window


4. I cannot register because the website is indicating my email address already has an account.

   Select “My Account” => “Forgot Account Info” in the top right corner of www.djindexes.com to reset your password.


5. I am getting a "cookies not supported" error message when using the website.

   The website requires cookies to be handled in a certain way in order to function properly. To fix this issue, we
   recommend that you follow these steps (for Internet Explorer):

   •   Go to “Tools” => “Internet Options”
   •   Click on the “Privacy” tab
   •   Click on “Sites”
   •   In the “Per Site Privacy Actions” window, enter http://www.djindexes.com and click “Allow”
   •   Click OK in the “Per Site Privacy Actions” window, then OK in the “Internet Options” window


6. I logged into the website and it’s prompting me to log in again even though I just logged in.

   The inability to stay logged in can indicate cookies are not enabled in your settings. To enable cookies:

   •   Go to “Tools” => “Internet Options”
   •   Click on the “Privacy” tab
   •   Click on “Advanced”
   •   Make sure the circle next to “Accept” is highlighted for both First-party and Third-party Cookies
   •   Click on Ok in the “Privacy” window, then Ok in the “Internet Options” window


7. What browsers are currently supported by www.djindexes.com website?

   Officially we support Mozilla Firefox 3.x and Internet Explorer 7.x, and Safari (in general we support the current release of
   these browsers). We also test against Mozilla Firefox 2.x, Internet Explorer 6.x and 8.x, Opera, and Chrome, but some
   features may not operate as expected.


8. How do I change the email address that I use to log into the website?

   You are not able to update or change an email address once you have registered for the website. Please sign into your
   current account, select "My Account" => "My Profile" from the homepage. Choose to "Deactivate my account" from the
   options on the right.

   After deactivating your current account, please establish a new account with your preferred email address. (At
   www.djindexes.com, select "My Account" => "Register" to complete the registration.)


9. How do I retrieve index values for the Dow Jones Industrial Average?

   After completing the website registration, please use the following steps to access index values:
   • Click on "Index Data" located on the top horizontal toolbar at www.djaverages.com
   • Click on "DJ Industrial Average" => “Performance”
   • If you have not already signed in to the website, you will be prompted to log in
   • On this page you will see a light-blue box. Check the data sets you would like to retrieve. (Price Return History,
       Total Return History, Open/High/Low, Theoretical Open/High/Low, and Volume)
   • Select a frequency
   • You can manually enter a start or end date, or use the calendar icon to avoid an error
   • Click "Run Report"
   • The data will output in the window to the right. There is a small Excel icon at the bottom of the page that you can
       select to download the data into an Excel spreadsheet


10. How can I find historical divisors and components for the Dow Jones Industrial Average?

   After completing the website registration, please use the following steps to access divisors and components:
   • Click on "Index Data" located on the top horizontal toolbar at www.djaverages.com
   • Click on "DJ Industrial Average" => “Other Reports”
   • If you have not already signed in to the website, you will be prompted to log in
   • On this page you will see various reports, including the Historical Component Report and Historical Divisor Changes


         If you have any questions or need additional assistance, please contact DJIndexSupport@djindexes.com.
                                                  U.S.: +1.609.520.7249
                                                 Asia: +86.10.5737.2634
                                    Europe: +49.69.29.725.180 or +44.20.33.793.810

								
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