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					                                                                     Airport Road, 23th St.
                                                                     Abu Dhabi, UAE
                                                                     Mobile : 052 8041553
                                                                     Email : lamia_alsadek@hotmail.com


LAMIA I. DARWEESH - COMPUTER ENGINEER


        PROFILE    Seeking employment as a Pre Sales Engineer with a reputed firm which helps to
                   enhance my skills within the field.



                   Knowledge And Skill Areas:

                   -   Software Development Lifecycle        -   Problems Analysis & Resolution
                   -   Object-Oriented Programming           -   Technical documentation
                   -   Database Development                  -   Software testing & troubleshooting
                   -   Website Development                   -   Project teamwork & communication



TECHNICAL SKILLS    Languages                  Java , HTML, CSS, JSP, PHP, VHDL, and Assembly
                     language
                    Database Management        MS SQL Server 2005 and MySQL
                    Network Management         Windows Server 2003
                    Operating System           Windows, and DOS.
                    Applications               Dreamweaver, MATLAB, Net Beans IDE, Eclipse, Protus
                    Graphic Design             Adobe flash, Photoshop.
                    ICDL                       Microsoft Office 2007 and 2010

   PROFESSIONAL    PRE SALES– CREATIVE THINK COMPANY, JORDAN
     EXPERIENCE    Jun. 2012 - Nov. 2012
                       Generate weekly, monthly and quarterly Sales reports and data analysis
                          required .
                          Support the sales team in terms of the team procurements, team Events
                          management, and team meetings.
                          Follow up with Suppliers with invoicing, after sales services,etc.
                       Support Field with the On-boarding resource, DISC processes,
                          Communications and ensure smooth interactions with Tele-sales team.
                       Follow up with the respective teams on the readiness trainings, track
                          analysis and feedbacks for trainings and readiness programs.Solving the
                          technical queries of the customers.
                       Visiting the customers along with the sales executive for the technical
                          details of the product.
                       Support the sales staff in achieving the targets.
                       Train the sales staff on the releases of the new products.
                       Train the channel partners on the use of the firm’s products & improving
                          the sales.
                       Organize demonstrations of the product to target the sales opportunities.
         SOFTWARE DEVELPOER / CUSTOMER SUPPORT / PRE-SALES ENGINEER-
         MOZONSOFT COMPANY, JORDAN

         Jul. 2010 - May 2012


               Developed systems for partners /customers with vb.net Language and SQL
                Server using Visual Studio 2008 / 2010.
               Worked on developing and maintenance of several projects :
                   Accounting system (ERP-Shamel).
                   Electronic-Exam System For Al-Radwan Schools in Jordan.
                   Software packages for HR-Systems.
                   Holy-Quran magazine system for Dar Al Quran organization in Jordan.
                   Software packages for orders system.
                   Management solutions for schools using vb6 language .


               Create crystal reports for various systems
               Create data reports using VB6 language.
               Assist in troubleshooting software application issues.
               Analyze data contained in the database system and identify data integrity
                issues with existing and proposed systems and implement solutions
               Produce technical documentation for new and existing applications.
               Assist in creating system design and functional specifications.
               Testing, fault finding, diagnosing and fixing systems to ensure that that
                they operate reliably.
               Participate in the development and implementation of trouble handling
                procedures.
               Ensure the highest levels of customer satisfaction.
               Respond to support requests in person and via telephone and email.
               Ability to remain calm when dealing with emotional, difficult or distressed
                customers.
               Maintain a knowledge base for support tickets and standard procedures.
               Identify potential future issues based on past and present system
                performance.
               Provide technical assistance and training to clients.
               Prepared the presentations of the products.
               Demonstrated the Product to improve the sales.
               Acted as the mediator between client and sales team
               Assisted the sales executives both in business and technical capacity.
               Ensured that the sales targets are achieved for the month.
               Conducted client training and coordinated with the clients.
               Outlined product enhancements.
               Developed pre-sales processes
         FREELANCE PROJECTS
               Developed Maintenance System For Modern office equipment organization.
               Developed Seeds System for agricultural Organization in Jordan.
               Contributed in developing lands-management system for Al-Zammar Family

Page 2                                                Lamia I. Darweesh - computer engineer
         EDUCATION     B.SC. IN COMPUTER ENGINEERING – ISLAMIC UNIVERSITY OF GAZA - PALESTINE
                           2005 - 2010
                           GPA: V. Good


 OTHER EXPERIENCE             Conducted video conference seminar on software engineering market in
        / TRAINING             Jordan for Islamic University of Gaza - (May 2012).
                              Electronic Blood Bank system using JSP - graduation project (2010)
                              Internship in web developing - PIT company (2009)
                              web Component Development & PHP - Pal Center for technology. (2008)
                              Computer Maintenance - Islamic University of Gaza. (2007)


         LANGUAGES            English          Read, write and speak fluently.
                              Arabic           mother tongue.


 PERSONAL DETAILS             Date of Birth    17th October 1987
                              Gender            Female
                              Nationality       Jordanian
                              Marital Status    single


References and supporting documents and work certificates are available upon request.




Page 3                                                               Lamia I. Darweesh - computer engineer

				
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