Airport Road, 23th St.
Abu Dhabi, UAE
Mobile : 052 8041553
Email : firstname.lastname@example.org
LAMIA I. DARWEESH - COMPUTER ENGINEER
PROFILE Seeking employment as a Pre Sales Engineer with a reputed firm which helps to
enhance my skills within the field.
Knowledge And Skill Areas:
- Software Development Lifecycle - Problems Analysis & Resolution
- Object-Oriented Programming - Technical documentation
- Database Development - Software testing & troubleshooting
- Website Development - Project teamwork & communication
TECHNICAL SKILLS Languages Java , HTML, CSS, JSP, PHP, VHDL, and Assembly
Database Management MS SQL Server 2005 and MySQL
Network Management Windows Server 2003
Operating System Windows, and DOS.
Applications Dreamweaver, MATLAB, Net Beans IDE, Eclipse, Protus
Graphic Design Adobe flash, Photoshop.
ICDL Microsoft Office 2007 and 2010
PROFESSIONAL PRE SALES– CREATIVE THINK COMPANY, JORDAN
EXPERIENCE Jun. 2012 - Nov. 2012
Generate weekly, monthly and quarterly Sales reports and data analysis
Support the sales team in terms of the team procurements, team Events
management, and team meetings.
Follow up with Suppliers with invoicing, after sales services,etc.
Support Field with the On-boarding resource, DISC processes,
Communications and ensure smooth interactions with Tele-sales team.
Follow up with the respective teams on the readiness trainings, track
analysis and feedbacks for trainings and readiness programs.Solving the
technical queries of the customers.
Visiting the customers along with the sales executive for the technical
details of the product.
Support the sales staff in achieving the targets.
Train the sales staff on the releases of the new products.
Train the channel partners on the use of the firm’s products & improving
Organize demonstrations of the product to target the sales opportunities.
SOFTWARE DEVELPOER / CUSTOMER SUPPORT / PRE-SALES ENGINEER-
MOZONSOFT COMPANY, JORDAN
Jul. 2010 - May 2012
Developed systems for partners /customers with vb.net Language and SQL
Server using Visual Studio 2008 / 2010.
Worked on developing and maintenance of several projects :
Accounting system (ERP-Shamel).
Electronic-Exam System For Al-Radwan Schools in Jordan.
Software packages for HR-Systems.
Holy-Quran magazine system for Dar Al Quran organization in Jordan.
Software packages for orders system.
Management solutions for schools using vb6 language .
Create crystal reports for various systems
Create data reports using VB6 language.
Assist in troubleshooting software application issues.
Analyze data contained in the database system and identify data integrity
issues with existing and proposed systems and implement solutions
Produce technical documentation for new and existing applications.
Assist in creating system design and functional specifications.
Testing, fault finding, diagnosing and fixing systems to ensure that that
they operate reliably.
Participate in the development and implementation of trouble handling
Ensure the highest levels of customer satisfaction.
Respond to support requests in person and via telephone and email.
Ability to remain calm when dealing with emotional, difficult or distressed
Maintain a knowledge base for support tickets and standard procedures.
Identify potential future issues based on past and present system
Provide technical assistance and training to clients.
Prepared the presentations of the products.
Demonstrated the Product to improve the sales.
Acted as the mediator between client and sales team
Assisted the sales executives both in business and technical capacity.
Ensured that the sales targets are achieved for the month.
Conducted client training and coordinated with the clients.
Outlined product enhancements.
Developed pre-sales processes
Developed Maintenance System For Modern office equipment organization.
Developed Seeds System for agricultural Organization in Jordan.
Contributed in developing lands-management system for Al-Zammar Family
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EDUCATION B.SC. IN COMPUTER ENGINEERING – ISLAMIC UNIVERSITY OF GAZA - PALESTINE
2005 - 2010
GPA: V. Good
OTHER EXPERIENCE Conducted video conference seminar on software engineering market in
/ TRAINING Jordan for Islamic University of Gaza - (May 2012).
Electronic Blood Bank system using JSP - graduation project (2010)
Internship in web developing - PIT company (2009)
web Component Development & PHP - Pal Center for technology. (2008)
Computer Maintenance - Islamic University of Gaza. (2007)
LANGUAGES English Read, write and speak fluently.
Arabic mother tongue.
PERSONAL DETAILS Date of Birth 17th October 1987
Marital Status single
References and supporting documents and work certificates are available upon request.
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