JOB DESCRIPTION Post: Business Transformation Analyst Grade: PO5 Department: Business Transformation Reports to: Business Transformation Manager 1. MAIN PURPOSE OF THE JOB 1.1 To lead on business transformation reviews and process re-engineering across the organisation, developing and presenting business case justification for senior management approval and project funding. To design, model and implement new or modified business processes and organisational structures to deliver a leaner and more efficient business, whilst maintaining and improving customer service delivery. 2. RESPONSIBILITIES 2.1 Business lead for corporate-wide change analysis and design identifying the organisation's strengths and weaknesses and working with the business to define often complex areas of improvement and change 2.2 Establish, manage, direct and advise cross-functional review teams (consisting of up to 20 staff) to define and articulate business change and business process improvements 2.3 Work with senior finance managers and senior business managers from across the organisation to develop financial models to justify potential improvement costs and to identify potential cost savings 2.4 Facilitate and negotiate business case buy-in from Directors, change managers and other key stakeholders to ensure smooth implementation and change 2.5 Advise on and facilitate negotiations with senior managers to obtain the best outcome for the company where improvements and efficiencies cut across organisational boundaries and budgets 2.6 Work with project managers and change managers to ensure the benefits defined in the business case and subsequent benefit delivery plans are delivered, using base lined models and performance statistics 2.7 Present business case justifications to senior management for approval 2.8 Design and produce feasibility plans, project briefs and project initiation documents (PIDs), where required 2.9 Lead on and implement projects following business case and initiation approval, as directed by the Business Transformation Manager 2.10 Document requirements for new ICT applications and produce procurement specifications and, where required, manage the tender process and evaluation 2.11 Take a lead role in communicating technical development requirements to the business in a language and format that the business will understand and liaise with the Head of ICT to exploit new technologies on behalf of the business 2.12 Work in close collaboration with business management and staff to ensure that user requirements and constraints are understood and that sensitive areas affecting service provision are identified early 2.13 Produce test plans and scenarios on behalf of the business and manage testing to ensure that product and processes are acceptable before becoming operational 2.14 Advise and direct managers and staff on the implementation of new systems and ways of working, facilitating management and staff through the change process 2.15 Carry out all duties with regard to Lewisham Homes Health & Safety policies and procedures 2.16 Carry out all duties with regard to Lewisham Homes Equal Opportunities Policy. PERSON SPECIFICATION Post: Business Transformation Analyst Grade: PO5 Unit/Department: Business Transformation The person specification is a picture of the skills, knowledge and experience needed to carry out the job. It has been used to draw up the advert and will also be used in the shortlisting and interview process for this post. Those categories marked ‘S’ will be used especially for the purpose of shortlisting. If you are a disabled person, but are unable to meet some of the job requirements specifically because of your disability, please address this in your application. If you meet all the other criteria you will be shortlisted and we will explore jointly with you if there are ways in which the job can be changed to enable you to meet the requirements. Category Essential Requirements (S) Knowledge Familiarity with business analysis techniques and tools, e.g. swim lane S diagrams, Lean or Six Sigma Writing business cases (including cost/benefit/payback analysis) S Writing business functional requirements specifications S Designing test plans and writing test scripts S Designing project plans S Managing quotation & tender procurement Familiarity with formal project management methodologies, preferably Prince2 Familiarity with the transformation process issues around the implementation of electronic document management and workflow technologies Skills Able to work successfully within a project team environment Keen analytical skills to be able to discover and interpret Lewisham Homes business change requirements Ability to communicate effectively with clients and colleagues MS Office Visio MS Project Power Point Ability to operate with sufficient knowledge and credibility with both our ICT providers and Lewisham Homes service providers and communicate complex technical issues to non-technical staff Capable negotiator with the ability to influence at senior management and user level (ability to design what is right rather than what is expedient) Design, plan and execute work to time, cost and quality targets Excellent customer service Excellent oral and written communication Ability to take a structured and effective approach to work A can-do attitude and self-starter Ability to work confidently and accurately under pressure Ability to work unsupervised Experience Experience in a business transformation role S Writing functional specifications S Producing test plans/scripts and training plans S Written and presented business cases to senior management including cost/benefit and return on investment analysis S Analysed and redesigned business processes using standard business process re-engineering techniques, e.g. swim lanes diagrams, Lean, Six S Sigma Managed business change process improvements that have delivered improved service delivery and reduced costs S Ability to quickly comprehend complex business processes and people issues across the organisation and deliver measurable improvements S Negotiating business change opportunities with senior managers to obtain S buy-in, funding and resources Managed or worked on software development projects S General Education Numerate and literate. Have completed appropriate formal training in process re-engineering and change management, eg, Lean or Six Sigma Circumstances Available to work variable hours as occasioned by the needs of the project Equal Opportunities Understanding of equal opportunities issues as they may impact on S the job. Commitment to implement Lewisham Homes Equal Opportunities Policies.
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