Zone II San Juan _ Molo_ Iloilo City Philippines 5000 Mobile _+ by yaofenjin

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									Zone II San Juan , Molo, Iloilo City
Philippines 5000
Mobile #: +639095751845
Email Address: jennifergeroy@rocketmail.com




JENNIFER D. GEROY

Objective


To become a part of a goal-driven organization that will allow me to
fully contribute my knowledge, ability and skills.


Work Experience

December 1, 2010- Present
Advanced Customer Service
Philippine Airlines (PAL)
SPI Global (formerly Epldt Ventus) Molo Iloilo City

*Taking call
*Booking the flight
*Rebooking the ticket
*Explaining the penalties and restriction
*ect.


June 26, 2009- November 30, 2010
On the Job Trainer/Advanced Customer Service (OJT/ACS)
Parlance Systems Inc. (Dish Network)
Epldt Ventus, Molo Iloilo City

*Train new hire
*Listens to the calls and give feedback to the new hire
*Train the new hire how to take calls and how to analyze and explain
 each call scenario
*Covering/handling a team(Assistant Supervisor)
*Helps agent that have long calls( floor walker )
*Handles technical concern of the customer
*Troubleshooting audio/video problem of the customer
*Assist the customer through installation process
*Processing appointments/schedule for the technician to come out if
 custom wants the technician to fix their television, receiver or
 the dish itself.


July 7, 2008- January 30,2010
Advanced Customer Service (Technical Support)
Parlance Systems Inc. (Dish Network)
Epldt Ventus, Molo Iloilo City
*Handles technical concern of the customer
*Troubleshooting audio/video problem of the customer
*Assist the customer through installation process
*Processing appointments/schedule for the technician to come out if
 customer wants the technician to fix their television, receiver or
 the dish itself.


March 6, 2008-July 6 2008
Customer Service Level2
Parlance Systems Inc. (Dish Network)
Epldt Ventus, Molo Iloilo City

*Provide information to the International customer (ex. Puerto Rico,
 Mexico, etc.) with their billing, programming and
 processing payments using their credit/debit card or checking
 account
*Giving information to the customer about the special promotions and
 updates


April 5, 2007- March 5, 2008
Customer Service Level 1
Parlance Systems Inc (Dish Network)
Epldt Ventus, Molo Iloilo City

*Parlance Systems Inc.(Dish Network) - A US based call center
 company that owns one of the prestigious and well known satellite
 cable in the United States of America.
*I am handling billing concern, payment and TV programming of the
 Customer through telephone conversation
*Provide quality Customer Service to the customer


May 2006
Summer Job
City Hall of Iloilo(Boarding House commission & Adams Apple)
City Proper, Iloilo City

*Give assistance to the boarding house Inspector
*Does typing and filing paper work
*Files all documents and permits of all boarding houses
*Does all around job of an efficient secretary


December 2005- January 2006
Practicum Student
Iloilo Provincial Capitol(Engineering Department)
Iloilo City

*Audit purchases and other disbursements on supply
*Updating the remaining stocks
*Files all documents regarding supply status
*Post entries on the accounts payable subsidiary ledger
*Prepares check Disbursement journal
*Record purchases on the stock cards



Educational Background


Tertiary Level

School Year 2002-2007
Bachelor of Science in Computer Engineering
Western Institute of Technology
Luna St., La Paz, Iloilo City


Special Course

November- December 2005
Computer Maintenance System
Technical Education and Development Authority
Zamora St., Iloilo City

Secondary Level

School Year 1998-2002
Iloilo National High School
Luna St., La Paz, Iloilo City

Elementary Level

School Year 1992-1998
Jaro II Elementary School
Jaro, Iloilo City


Seminars and Trainings Attended

April 2007
English Training
Parlance Systems Inc. (Dish Network)
PLDT Building, Lapaz Iloilo City

May 2007
Product Training for Customer Service Representative (CSR)
Parlance Systems Inc. (Dish Network)
Epldt Ventus, Molo Iloilo City

July 2008
Product Training for Advanced Customer Service Representative
(ACSR/Technical Support)
Parlance Systems Inc. (Dish Network)
Epldt Ventus, Molo Iloilo City

June 2009
Training for On the Job Trainer/Advanced Customer Service (OJT/ACS)
Parlance Systems Inc. (Dish Network)
Epldt Ventus, Molo Iloilo City
Personal Profile

Date of Birth: August 2, 1985

Civil Status:   Single

Skills: Average in English both in written and speaking
       communication
       Proficient in Microsoft Word/Excel/PowerPoint Presentation
       and Internet Usage
       Have a basic knowledge in the computer language programming (
       such as C++,Assembly Language and Visual Basic).


Personal References will be available as per request

								
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