LRA Worldwide Vice President Richard Reilly to Chair The 5th Annual
Customer Experience Summit
Richard Reilly, Vice President of Account Strategy for LRA Worldwide,
Inc., will serve as chairperson for The Customer Experience Summit being
held in New Orleans, Louisiana next week.
Horsham, PA, May 16, 2013 -- Richard Reilly, Vice President of Account
Strategy for LRA Worldwide, Inc., will serve as chairperson for The
Customer Experience Summit being held in New Orleans, Louisiana next
week. Sponsored by IQPC, this is the fifth year of The Summit, which will
take place at the Pan American Life Conference Center from May 20-22.
Reilly heads up the Account Strategy group at LRA, a leading consulting
and research firm operating in the Customer Experience Management (CEM)
field. While LRA's roots – and the core of its clients - are in the
hospitality industry, the firm has expanded its client base to a variety
of industries where a differentiated, unique customer experience has been
identified as a potential competitive advantage, such as sports,
entertainment, travel, gaming, healthcare, automotive and financial
services. Reilly's hospitality background and cross-industry experience
were appealing to the conference organizers.
"We are pleased to have Richard Reilly as the conference chairperson,"
said Zandile Mnguni, Program Director for The Customer Experience Summit.
"Richard's experience in cultivating guest and customer experiences
through the development of employee performance programs, process
improvement strategies, and Customer Relationship Management initiatives
makes him a great fit for steering a forum of this nature."
The program for the Customer Experience Summit will allow leading
customer-facing executives to share key insights and strategies for
designing, implementing and managing the evolving multichannel customer
experience in a dynamic, interactive environment. Reilly will be heading
a roster of speakers from industry leaders such as Porsche, Humana
Healthcare and Emirates Airlines, as well as those from consulting firms
such as McKinsey & Company, The Service Profit Chain Institute and Maritz
“It's an honor to be asked to chair this event, as it is a highlight
every year for customer experience professionals,” Reilly said. "I'm
looking forward to diving into the program, sharing my experiences and
learning from this great roster of speakers."
For more information on The Customer Experience Summit, please visit its
website or call 1-800-882-8684.
About LRA Worldwide, Inc:
LRA Worldwide is a leading research and consulting company in the
emerging discipline of Customer Experience Management (CEM). We work with
our clients to help them design and deliver consistently exceptional
customer experiences in order to drive customer satisfaction, loyalty and
advocacy, and company growth and profitability.
In LRA’s 25-year history, we have grown from a provider of customized
quality assurance evaluation programs for the hospitality industry, to a
leading CEM consulting company offering a variety of client solutions.
The evolution has been driven by our clients asking us one question –
"How do we get better?" In response, we have built a range of performance
measurement, research, training and consulting solutions to help them do
so. Today, we are a growing company operating in more than 120 countries
throughout the world, helping clients such as Starwood Hotels & Resorts,
the National Basketball Association, Marriott International, Hard Rock
Hotels & Casinos, BMW of North America and AvisBudget Group deliver
exceptional customer experiences. Every touch. Every time. For more
information, visit us at www.LRAworldwide.com.
LRA Worldwide, Inc
300 Welsh Road
Building 1, Suite 200
Horsham, PA 19044-2263