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					Graded-Innovations from the past,
in the present and for the future.
                        Luiz Augusto Zicarelli de Oliveira
                          ICT Network and Infrastructure Mgr.
                                                  January 2013
                        Luiz.zicarelli@graded.br | @luizicarelli
              Graded is an American school that serves an international
Mission      community of learners by inspiring individual excellence in a
            collaborative setting, fostering intercultural competence and
Statement   empowering students to become engaged, ethical citizens in a
                                    dynamic world.
               Early ’70 to mid ‘90 : AV department was responsible for the
                equipment used by students and in the offices.
               Early ’80: First computers were accquired .
               Late ’90 : Technology Department formally created.
Graded’s IT    2003 : Libraries were merged into the Tech Dept.

History        2008 : Evolved to ICT Department.
                 Slide and overhead projectors were widely used in classrooms.
A/V Dept.:
                 Tape recorders (K7 and VHS)
First
Generation of
Resources
A/V Dept.:
First            First computer lab (1982-83)
Generation of
Resources
                   First computer lab assembled in 1983 ( one of the first in Brazillian
                    schools).
                   First secondary school of South America with Internet “class C”
A/V Dept.: Need     node, in 1992
for innovation     1995 - Students and staff able to Dial-in and connect to school’s
                    system.
                   2000 – Launch of Teacher and Staff Laptop Program, with over 100
                    teachers receiving their first laptop.
                   2001 – First attempt to wireless-network on campus
                  Late 90’ the first classes using iMac Labs and other proper
                   resources.
From A/V to IT    New Media Center built in 1998, with US Library and A/V Dept. In
                   the same building.
then ICT          Number of computers increased 500% in 5 years.
                  Pressure for Mobility.
                 Past-2000          2001-10                 2011-future

                                     PC Desktops spread     BYOD
                  Basic Language     through school
                   Computers                                 Deactivated Labs
                                     3 iMac Labs
                                                             Smaller TCO
From A/V to IT    PC Desktops       Laptop Carts
                  2 Mac labs                                Smartphones and
then ICT                             Laptop Checkout
                                                              tablets
                  2 PC labs         Wireless network
                                                             Collaboratories
                  10/100mbps        Gigabit ethernet
                   connection         Connection             cloud-based
                                     Increasing internet     systems
                  Low Internet       demand
                   demand                                    Unified
                                     IP Thelephony           Communications
                      1999 : first wireless access points ( Cisco aironet 340)
                      2000/01 : Laptop Program 1st year
                      2001/02 : 1st. wireless laptop carts (Dell and Mac)
                      2002/03 : 1st. Gen. Wireless infrastructure deployed (Enterasys)
From A/V to IT        2003-2008: full structured cabling installation and Equipment
                       upgrade.
then ICT
Mobility Evolution    2007: Enterprise-level Wireless (Aruba)
                      2008/09: Google apps adoption
                      2009/2010: Email Migration (Gmail)
                      2010: Platform Migration (Novell to Microsoft)
                      2012: Ipad Pilot
                            500

                            450

                            400

                            350

                            300

                            250
From A/V to IT              200

then ICT                    150

                            100
Evolution of devices
                             50

                              0
                                      1995                2000              2005              2012
                       macs           24                  40                 127              62
                       PC-Desktop     63                  270                371              282
                       PC-Laptop       1                  200                231              438
                       PC-Netbook      0                   0                  0               123
                       tablets2        0                   0                  0                25

                                    macs     PC-Desktop   PC-Laptop   PC-Netbook   tablets2
                                               140

                                               120

                                               100

                                                80


From A/V to IT                                  60


then ICT                                        40

                                                20
Available equipment on Campus
from 2000 to 2012. For staff, faculty
                                                 0
and students.                                           1995     2000         2005          2006       2007    2008      2009         2010      2011      2012
                                        Projectors        0           3            15        34        48       50        56          86            127   129
                                        Labs              2          10            13        15        20       21        21          20            19     16
                                        Wireless Aps      0           5            13        15        48       55        96          120           123   125
                                        printers         12          110          110        80        68       59        61           65           69     71
                                        still cameras    10          10           12         14        30       43        47           54            73    77
                                        video             3           5           14         11        14       29        35           37           52     60

                                                        Projectors         Labs         Wireless Aps     printers     still cameras         video
                         IP PBX, using SIP Phones, with 300 internal extensions, but only150 Direct-dial (Siemens)

                         15 Fax/Backup Direct lines

                         90 Cell phone lines

                         50 3G modems

                         100Mbps Internet Conection (3 different providers bundled and ballanced)

                         14 Servers, with 4 of them holding 14 virtualized machines

                         10 TB of storage

From AV to IT         

                      
                          31 border switch units (enterasys B3G/B5G)

                          124 Wireless Access Points

then ICT                 77 Digital Cameras

                         60 Video Cameras
Current Environment
                         162 docking stations

                         38 document cameras

                         90 eBeams

                         75 Networked Printers

                         129 Projectors

                         82 Networked Digital Clocks

                         21 scanners

                         905 Computers

                         25 iPads (pilot)
From A/V to IT
then ICT
Network design 2001
From A/V to IT
then ICT
Network design 2012
                       Antivirus – from Trend Micro to Symantec.cloud
                       DNS – recursive DNS from DynDNS, which also provides Internet
                        content filter, the Internet Guide.
From AV to IT
                       Monitoring – OpMon, from OpServices, provides customized
then ICT                infrastructure monitoring, based on Nagios.
Systems as Services
                       Google Apps – Documents, Calendar, Email, Blogs, Sites, and
                        many other online resources.
                       Web site – Developed and hosted by Finalsite
                       Student Information System – Veracross, hosted by Breuer Co.
                              OpMon - https://Monitor.graded.br
From AV to IT                 Wireless Dashboard - https://wireless-master.graded.br:4343/
then ICT                      Internet Load Balancing - https://172.16.16.1/load.htm
Monitoring and Controlling
                              Netsight - http://10.10.1.7:8000/Clients/index.jsp
                              System Center 2010 Hyper-V and Cluster manager
                 ERP system implemented in 2000, called Microsiga Protheus 6,
                  using SQL database.
From AV to IT
                 In 12 years, the system has evolved and spread to all areas, to
then ICT          version 11, to be implemented next Jan 25th.
ERP
                 New Version will have also a new infrastructure, with two new
                  servers, fully redundant.
                 https://microsiga.graded.br
                 First e-mail system was implemented in 1995.
                 From 2001 until 2009 Graded used the Novell’s Groupwise. It was
From AV to IT     locally stored on a simplex mode.
then ICT         In 2005 Web-based Anti-spam service was added to the email
                  system.
Email
                 In 2009 accounts were migrated to Gmail (Google Apps).
                 Old service was permanetly deactivated in 2010.
                 http://mail.graded.br
                 Until 2004 control was made by hand or spreadsheets.
From AV to IT    First digital system implemented in 2005. Installed and mantained
                  on campus. (Track-it)
then ICT
                 In 2008 service was migrated to SaaS system, online and off-
Helpdesk
                  campus. (Helpdesk)
                 https://www.loop1helpdesk.com/cgi-
                  bin/WebObjects/HostedHelpdesk.woa/wa?id=153
                 ERP
                 Until 2008 Databases were not consistent, and each area worked
From AV to IT     on a different database, on different formats, MDB, DBF, DBX.
then ICT
Databases
                 2009 New Saas Student information system was implemented
                  Veracross.
                 https://www.veracross.com/graded/esweb.asp
              Strategic Planning
              Measuring and controlling
ICT           ITIL/Cobit/PMI Frameworks
Management    Continuous improvement
              Processes Mapping
              Reports
ICT           Control and mitigation of issues and problems

Management    Knowledge base
              Integration with contractors
              Inventory
                                   16 Local Service Providers, 10 including on-site support
                                   7 International Service Providers
ICT
                                   Inventory - More than 100 software available for teachers and
Management                          students usage
Current priorities / challenges
                                   Liability - More than 1300 users every day.
                                   Security - More than 1000 wireless devices logged in every day.
                  Mobility – 3 to 1 ratio – Consummerization
                  Anytime and Anywhere access
21st. Century     Social Networks - online communication
School’s ICT      Virtualization
In the horizon
                  Cloud solutions
                  Digital Content
 THANK YOU!


 Access our Cohort group forum at
  http://innovate2013.ning.com/group/the-people-behind-the-
  scenes-infrastructure and share your ideas!

				
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