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Certificate III in Business - Bendigo Access Employment

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Certificate III in Business - Bendigo Access Employment Powered By Docstoc
					                                  BSB30110
                          Certificate III in Business
Course information and vocational outcomes
This is an accredited qualification that reflects the role of individuals who apply a broad range of
competencies in a varied work context using some discretion, judgement and relevant theoretical
knowledge. They may provide technical advice and support to a team. Possible job titles pathways
from this qualification could include: customer service advisor; data entry operator; general clerk;
payroll officer; typist; and word processing operator. There are no entry requirements for this
qualification.
Preferred pathways for candidates considering this qualification include could include the following:
    BSB20107 Certificate II in Business or other relevant qualification/s
    with vocational experience assisting in a range of support roles without a formal business
     qualification.
After achieving this qualification candidates may undertake BSB40207 Certificate IV in Business, or a
range of other Certificate IV qualifications.
There is no direct link between this qualification and licensing, legislative and/or regulatory
requirements. However, where required, a unit of competency will specify relevant licensing, legislative
and/or regulatory requirements that impact on the unit.
Elective units must be relevant to the work outcome, local industry requirements and the qualification
level.
To complete this course twelve units must be achieved. They are broken down into the following
categories:
    One core unit
    Eleven elective units.
     Seven of the elective units must be selected from the elective units listed below.
     Four elective units may be selected from the elective units listed below, from this Training
     Package or from any current accredited course or endorsed Training Package at the same
     qualification level. If not listed below, one elective unit may be selected from a Certificate II
     qualification and two elective units may be taken from a Certificate IV qualification.
     Elective units must be relevant to the work outcome, local industry requirements and the
     qualification level.

Employability skills
The following is a summary of the employability skills/enterprise requirements for this qualification.
This should be interpreted in conjunction with the detailed requirements of each unit of competency
packaged in this qualification. The outcomes described here are broad industry requirements that may
vary depending on the packaging options.
Communication
    communicating verbally with others in negotiation, training and questioning
    writing a range of simple documentation and communications


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Teamwork
   completing individual tasks to support team goals
   conveying workplace procedures and work instructions to team members
Problem solving
   resolving issues and conflicts with team members
   using manuals and other documentation to overcome problems with information technology or
    other office equipment
Initiative and enterprise
     demonstrating individual responsibility for completing tasks
     suggesting improvements to support the development of improved work practices and team
      effectiveness
Planning and organising
   contributing to planning processes with team members to meet expected outcomes
   gathering, organising and applying workplace information for the organisation's work processes
    and information systems
Self management
    identifying development needs and seeking training to fill needs
    monitoring and recording the performance of own work area
Learning
   developing a comprehensive knowledge and understanding of products and services
   identifying priorities and pursuing personal work goals in accordance with organisational
    objectives
Technology
   using information communication technology to communicate with team members or clients
   using word processing packages, spreadsheets and/or databases to produce written
    correspondence and reports
This is a summary of employability skills that are typical of this qualification and should not be
interpreted as definitive.
The nominal hours for this course are between 260 and 365 hours depending on the units selected.
Completion of this course carries with it a Nationally Recognised Certificate.




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Course content
Core unit
     BSBOHS301B - Apply knowledge of OHS legislation in the workplace (20 nominal hours)
      (This unit describes the performance outcomes, skills and knowledge required to apply understanding of
      the occupational health and safety (OHS) legal framework in the workplace. It includes determining
      relevant legislation and contributing to any actions to ensure compliance with OHS legislation, codes and
      standards is achieved. No licensing, legislative, regulatory or certification requirements apply to this unit at
      the time of endorsement. This unit applies to individuals who assist OHS specialists and contribute to
      compliance with OHS legislation in the workplace. This unit contains employability skills.)
      1.    Determine the legal framework of OHS in the workplace
      2.    Apply knowledge of OHS legislation, policies and procedures in the workplace
      3.    Maintain knowledge of OHS legislation, industry and organisational requirements

Elective units
 Customer service
     BSBCUS301B - Deliver and monitor a service to customers (35 nominal hours)
      (This unit describes the performance outcomes, skills and knowledge required to identify customer needs
      and monitor service provided to customers. Operators may exercise discretion and judgement using
      appropriate theoretical knowledge of customer service to provide technical advice and support to
      customers over either a short or long term interaction. This unit applies to individuals who are skilled
      operators and apply a broad range of competencies in various work contexts. No licensing, legislative,
      regulatory or certification requirements apply to this unit at the time of endorsement. This unit contains
      employability skills.)
      1.    Identify customer needs
      2.    Deliver a service to customers
      3.    Monitor and report on service delivery

 Diversity
     BSBDIV301A - Work effectively with diversity (30 nominal hours)
      (This unit describes the performance outcomes, skills and knowledge required to recognise and interact
      productively with diversity in the workplace. It covers sensitive responses to, and interactions with, all
      manner of diversity that might be encountered during the course of work. No licensing, legislative,
      regulatory or certification requirements apply to this unit at the time of endorsement. This unit applies to
      individuals who work in a variety of contexts, where they will be expected to interact with a diverse client
      and/or co-worker population. This unit contains employability skills.)
      1.     Recognise individual differences and respond appropriately
      2.     Work effectively with individual differences




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Financial administration
   BSBFIA301A - Maintain financial records (60 nominal hours)
    (This unit describes the performance outcomes, skills and knowledge required to maintain financial
    records for a business. It includes maintaining daily financial records such as reconciling debtors' and
    creditors' systems, preparing and maintaining a general ledger, and preparing a trial balance. It also
    includes activities associated with monitoring cash control for accounting purposes. No licensing,
    legislative, regulatory or certification requirements apply to this unit at the time of endorsement. This unit
    applies to individuals who are skilled operators and apply a broad range of competencies in various work
    contexts. They may exercise discretion and judgement using appropriate theoretical knowledge of
    financial records to provide technical advice and support to a team. This unit contains employability skills.)
    1.     Maintain daily financial records
    2.     Maintain general ledger
    3.     Monitor cash control

General administration
   BSBADM311A - Maintain business resources (15 nominal hours)
    (This unit describes the performance outcomes, skills and knowledge required to determine, administer
    and maintain resources and equipment to complete a variety of tasks. No licensing, legislative, regulatory
    or certification requirements apply to this unit at the time of endorsement. This unit applies to individuals
    who are skilled operators and apply a broad range of competencies in various work contexts. They may
    exercise discretion and judgement using appropriate theoretical knowledge of business resources and
    their maintenance to provide technical advice and support to a team. This unit contains employability
    skills.)
    1.     Advise on resource requirements
    2.     Monitor resource usage and maintenance
    3.     Acquire resources

Information management
   BSBINM301A - Organise workplace information (30 nominal hours)
    (This unit describes the performance outcomes, skills and knowledge required to gather, organise and
    apply workplace information in the context of an organisation's work processes and knowledge
    management systems. No licensing, legislative, regulatory or certification requirements apply to this unit at
    the time of endorsement. This unit applies to individuals who are skilled operators and apply a broad
    range of competencies in various work contexts. They may exercise discretion and judgement using
    appropriate theoretical knowledge of information management to provide technical advice and support to a
    team. This unit contains employability skills.)
    1.    Collect and assess information
    2.    Organise information
    3.    Review information needs




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   BSBINM302A - Utilise a knowledge management system (50 nominal hours)
    (This unit describes the performance outcomes, skills and knowledge required to access and use a
    knowledge management system, to input into a knowledge management system, and to contribute to
    monitoring, reviewing and improving a knowledge management system and work practices. No licensing,
    legislative, regulatory or certification requirements apply to this unit at the time of endorsement. This unit
    applies to individuals who apply a broad range of competencies in various work contexts. They may
    exercise discretion and judgement using appropriate theoretical knowledge of knowledge management to
    assist in increasing productivity, to improve quality or to recognise the benefits to the organisation through
    the improved use of knowledge. For the purpose of this unit, knowledge management is defined as the
    whole range of strategies, methods, activities and techniques used formally and informally by individuals
    and the organisation (as formalised in a knowledge management system) to identify, collect, organise,
    store, retrieve, analyse, share and apply knowledge to the work of the organisation. This unit contains
    employability skills.)
    1.     Access and use knowledge management system
    2.     Input to knowledge management system
    3.     Review and improve work practices

   BSBFLM306C - Provide workplace information and resourcing plans (40 nominal hours)
    (This unit describes the performance outcomes, skills and knowledge required to support the information
    management system. It involves the identification, acquisition, initial analysis and use of appropriate
    workplace information. No licensing, legislative, regulatory or certification requirements apply to this unit at
    the time of endorsement. Frontline managers, in supporting the processes of identifying, acquiring,
    analysing and using appropriate information, play a significant part in the organisation's effectiveness. At
    this level, work will normally be carried out within known routines, methods and procedures, and may also
    involve a number of complex or non routine activities that require some discretion and judgement. This
    unit is related to BSBINM401A “Implement workplace information system’. This unit contains employability
    skills.)
    1.     Locate relevant information
    2.     Collect and report information
    3.     Use information systems
    4.     Support the preparation of business plan and/or budgets
    5.     Support the preparation of resource proposals

Innovation
   BSBINN301A - Promote innovation in a team environment (40 nominal hours)
    (This unit describes the performance outcomes, skills and knowledge required to be an effective and pro
    active member of an innovative team. No licensing, legislative, regulatory or certification requirements
    apply to this unit at the time of endorsement. This unit applies individuals who play a pro active role in
    demonstrating, encouraging or supporting innovation in a team environment. The individual may be a
    team participant or a team leader. The team may 'make itself' or be constructed by others. It may have
    core members and members who participate at certain times or for particular purposes. It may be
    permanent or temporary, or come together at different times to work on specific projects. The team could
    consist of a team of contractors/ freelancers, permanent staff, clients and service providers, or any
    combination of these groups. It may operate within an organisation or across several organisations - or
    simply across a group of individuals. The key focus of the unit is on what makes for an innovative team,
    what keeps it working well, how the structure of work can make a difference and what skills and
    knowledge are needed to maximise opportunities for innovation. Where a greater focus on team
    leadership is required this unit should be combined with units such as BSBLED401A ‘Develop teams and
    individuals.’ This unit contains employability skills.)
    1.     Create opportunities to maximise innovation within the team
    2.     Organise and agree effective ways of working
    3.     Support and guide colleagues
    4.     Reflect on how the team is working



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Intellectual property
    BSBIPR301A - Comply with organisational requirements for protection and use of intellectual
     property (40 nominal hours)
     (This unit describes the performance outcomes, skills and knowledge required to assist with the protection
     and lawful use of an organisation's intellectual property and to avoid intellectual property infringement. It
     focuses on supporting the maintenance of an organisation's policies and procedures for the protection of
     intellectual property and avoidance of intellectual property infringement. No licensing, legislative,
     regulatory or certification requirements apply to this unit at the time of endorsement. This unit applies to
     individuals who operate in a broad range of work roles and contexts. Their role may include assisting the
     organisation to comply with intellectual property requirements for the protection and use of intellectual
     property. This unit contains employability skills.)
     1.     Identify organisational expectations for complying with intellectual property requirements
     2.     Support policies and procedures for the protection and use of intellectual property
     3.     Contribute to recommendations about non-compliance issues with intellectual property requirements

Interpersonal communication
    BSBCMM301B - Process customer complaints (30 nominal hours)
     (This unit describes the performance outcomes, skills and knowledge required to handle formal and
     informal negative feedback and complaints from customers. Operators may exercise discretion and
     judgement using appropriate knowledge of products, customer service systems and organisational
     policies to provide technical advice and support to a team. This unit applies to individuals who are skilled
     operators and apply a broad range of competencies in various customer service contexts. No licensing,
     legislative, regulatory or certification requirements apply to this unit at the time of endorsement. This unit
     contains employability skills.)
     1.     Respond to complaints
     2.     Refer complaints
     3.     Exercise judgement to resolve customer service issues

IT use
    BSBITU301A - Create and use databases (30 nominal hours)
     (This unit describes the performance outcomes, skills and knowledge required to create simple two table
     relational databases with reports and queries, for the storage and retrieval of information. No licensing,
     legislative, regulatory or certification requirements apply to this unit at the time of endorsement. This unit
     applies to individuals employed in a range of work environments who develop and use simple databases
     to store and retrieve data. They may provide administrative support within an enterprise, or may be
     independently responsible for the storage and retrieval of data relating to their own work roles. This unit
     contains employability skills. This unit contains employability skills.)
     1.     Create a simple database
     2.     Create reports and queries
     3.     Use database

    BSBITU302B - Create electronic presentations (20 nominal hours)
     (This unit describes the performance outcomes, skills and knowledge required to design and produce
     electronic presentations for speakers, for self access and for online access. No licensing, legislative,
     regulatory or certification requirements apply to this unit at the time of endorsement. This unit applies to
     individuals employed in a range of work environments who design electronic presentations. They may
     work as individuals providing administrative support within an enterprise, or may be responsible for
     production of their own electronic presentations. This unit contains employability skills.)
     1.     Prepare to create presentation
     2.     Create presentation
     3.     Finalise presentation




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   BSBITU303A - Design and produce text documents (90 nominal hours)
    (This unit describes the performance outcomes, skills and knowledge required to design and develop
    predominantly text based documents using advanced features of word processing software. No licensing,
    legislative, regulatory or certification requirements apply to this unit at the time of endorsement. This unit
    applies to individuals who possess fundamental skills in computer operations and keyboarding, and basic
    skills in the operation of word processing software. They may work as individuals who provide
    administrative support within an enterprise, or may be technical/knowledge experts responsible for
    production of their own word processed documents. This unit contains employability skills.)
    1.     Prepare to produce word processed documents
    2.     Design word processed documents
    3.     Add tables and other data
    4.     Produce text documents

   BSBITU304A - Produce spreadsheets (35 nominal hours)
    (This unit describes the performance outcomes, skills and knowledge required to develop spreadsheets
    through the use of spreadsheet software. No licensing, legislative, regulatory or certification requirements
    apply to this unit at the time of endorsement. This unit applies to individuals employed in a range of
    environments who require skills in the creation of spreadsheets that encompass formatting, formulae and
    charts. They tend to be personally responsible for designing and working with spreadsheets under minimal
    supervision. This unit contains employability skills.)
    1.    Select and prepare resources
    2.    Plan spreadsheet design
    3.    Create spreadsheet
    4.    Produce simple charts
    5.    Finalise spreadsheets

   BSBITU305A - Conduct on-line transactions (40 nominal hours)
    (This unit describes the performance outcomes, skills and knowledge required to undertake a range of on-
    line transactions, including banking, buying and selling products and services. No licensing, legislative,
    regulatory or certification requirements apply to this unit at the time of endorsement. This unit applies to
    individuals who are skilled operators and apply a broad range of competencies in various work contexts.
    They may exercise discretion and judgement using appropriate theoretical knowledge of conducting on-
    line transactions to provide technical advice and support to a team. This unit contains employability skills.)
    1.     Identify and investigate on-line service provider
    2.     Perform on-line transactions
    3.     Maintain records of on-line transactions
    4.     Review on-line transactions

   BSBITU306A - Design and produce business documents (80 nominal hours)
    (This unit describes the performance outcomes, skills and knowledge required to design and produce
    various business documents and publications. It includes selecting and using a range of functions on a
    variety of computer applications. No licensing, legislative, regulatory or certification requirements apply to
    this unit at the time of endorsement. This unit applies to individuals who possess fundamental skills in
    computer operations and keyboarding. They may exercise discretion and judgement using appropriate
    theoretical knowledge of document design and production to provide technical advice and support to a
    team. This unit contains employability skills.)
    1.    Select and prepare resources
    2.    Design document
    3.    Produce document
    4.    Finalise document




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   BSBITU309A - Produce desktop published documents (50 nominal hours)
    (This unit describes the performance outcomes, skills and knowledge required to design and produce
    desktop published documents. No licensing, legislative, regulatory or certification requirements apply to
    this unit at the time of endorsement. This unit applies to individuals who work in a range of environments
    and require skills in desktop publishing. They may work as individuals providing administrative support
    within an enterprise, or may be technical or knowledge experts responsible for the production of their own
    documents. This unit contains employability skills.)
    1.    Prepare to produce desktop published documents
    2.    Set up desktop published document
    3.    Create desktop published document
    4.    Finalise desktop published document

Management
   BSBFLM309C - Support continuous improvement systems and processes (40 nominal hours)
    (This unit specifies the outcomes required to support the organisation's continuous improvement systems
    and processes. Particular emphasis is on actively encouraging the team to participate in the process, on
    monitoring and reporting on specified outcomes and on supporting opportunities for further improvements.
    No licensing, legislative, regulatory or certification requirements apply to this unit at the time of
    endorsement. This unit contains employability skills. This unit replaces BSBFLM309A ‘Support continuous
    improvement systems and processes’. Frontline managers have an active role in supporting continuous
    improvement processes in achieving the organisation's objectives. Their position, closely associated with
    the creation and delivery of products and services, means that they have an important responsibility in
    influencing the ongoing development of the organisation. At this level, work will normally be carried out
    within known routines, methods and procedures, and may also involve a number of complex or non-
    routine activities that require some discretion and judgement. Consider co-assessment with BSBFLM305C
    ‘Support operational plan’, BSBFLM312B ‘Contribute to team effectiveness’, BSBCUS301A ‘Deliver and
    monitor a service to customers’, BSBCMN311B ‘Maintain workplace safety’, and BSBFLM311C ‘Support a
    workplace learning environment’.)
    1.    Contribute to continuous improvement systems and processes
    2.    Monitor and report on specified outcomes
    3.    Support opportunities for further improvement

   BSBFLM305C - Support operational plan (40 nominal hours)
    (This unit describes the performance outcomes, skills and knowledge required to provide support for
    operational practices and procedures within the organisation's productivity and profitability plans. This
    includes contributing to the operational plan, assisting in recruiting employees and acquiring resources,
    and monitoring and adjusting operational performance. No licensing, legislative, regulatory or certification
    requirements apply to this unit at the time of endorsement. This unit contains employability skills. Frontline
    managers are actively engaged in planning activities to achieve the measurable, stated objectives of the
    team and the organisation. This key role is carried out to provide safe, efficient and effective products and
    services to customer satisfaction within the organisation's productivity and profitability plans. At this level,
    work will normally be carried out within known routines, methods and procedures, and may also involve a
    number of complex or non routine activities that require some discretion and judgement. This unit is
    related to BSBMGT402A ‘Implement operational plan.’)
    1.    Contribute to implementation of operational plan
    2.    Assist in recruiting employees and acquiring resources
    3.    Support operations




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Product skills and advice
    BSBPRO301A - Recommend products and services (20 nominal hours)
     (This unit describes the performance outcomes, skills and knowledge required to provide advice and
     information within an organisation about the development and distribution of its products and services. No
     licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
     This unit applies to individuals who are skilled operators and apply a broad range of competencies in
     various work contexts. They may exercise discretion and judgement using appropriate knowledge of
     products and services to provide technical advice and support to a team. This unit contains employability
     skills.)
     1.     Develop and maintain knowledge of products and services
     2.     Recommend products and services
     3.     Advise on promotional activities

Purchasing and contracting
    BSBPUR301B - Purchase goods and services (60 nominal hours)
     (This unit specifies the outcomes required to determine purchasing requirements, and make and receive
     purchases. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of
     endorsement. This unit applies to individuals who conduct low risk, low expenditure purchasing for an
     organisation using established and documented purchasing strategies. The unit may be undertaken by
     someone working in a small organisation who has general responsibility for conducting purchasing within
     an organisation, or by a purchasing specialist working in a large organisation. Some judgement may be
     required to make decisions in the implementation of purchasing strategies and work is generally
     conducted under the supervision of others. This unit contains employability skills.)
     1.    Understand purchasing and own requirements
     2.    Make purchases
     3.    Receive purchases

Sustainability
    BSBSUS301A - Implement and monitor environmentally sustainable work practices (40 nominal
     hours)
     (This unit describes the performance outcomes, skills and knowledge required to effectively analyse the
     workplace in relation to environmentally sustainable work practices and to implement improvements and
     monitor their effectiveness. This unit requires the ability to access industry information, applicable
     legislative and occupational health and safety (OHS) guidelines. While no licensing, legislative, regulatory
     or certification requirements apply holistically to this unit at the time of publication, relevant national, state
     and territory legislation, regulations and codes of practice impact upon this unit. This unit applies to those
     with responsibility for a specific area of work or who lead a work group or team. It addresses the
     knowledge, processes and techniques necessary to implement and monitor environmentally sustainable
     work practices, including the development of processes and tools, such as: identifying areas for
     improvement; developing plans to make improvements; implementing and monitoring improvements in
     environmental performance. A person who demonstrates competence in this unit must be able to provide
     evidence of the ability to implement and monitor integrated environmental and resource efficiency
     management policies and procedures within an organisation. Evidence must be strictly relevant to the
     particular workplace role. This unit contains employability skills.)
     1.     Investigate current practices in relation to resource usage
     2.     Set targets for improvements
     3.     Implement performance improvement strategies
     4.     Monitor performance




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Workplace effectiveness
   BSBWOR301B - Organise personal work priorities and development (30 nominal hours)
    (This unit describes the performance outcomes, skills and knowledge required to organise own work
    schedules, to monitor and obtain feedback on work performance, and to maintain required levels of
    competence. Operators may exercise discretion and judgement using appropriate theoretical knowledge
    of work scheduling and performance improvement to provide technical advice and support to a team. This
    unit applies to individuals who are skilled operators and apply a broad range of competencies in various
    work contexts. No licensing, legislative, regulatory or certification requirements apply to this unit at the
    time of endorsement. This unit contains employability skills.)
    1.    Organise and complete own work schedule
    2.    Monitor own work performance
    3.    Coordinate personal skill development and learning

   BSBWOR302A - Work effectively as an off-site worker (25 nominal hours)
    (This unit describes the performance outcomes, skills and knowledge required to negotiate and perform
    self managed, self directed work as an off site worker performing agreed duties at an alternative site
    during some or all of scheduled work hours. It is a flexible employment option that meets all legal and
    regulatory employment requirements. No licensing, legislative, regulatory or certification requirements
    apply to this unit at the time of endorsement. This unit applies to individuals who are skilled operators and
    apply a broad range of competencies in various off site contexts. Most commonly this will apply to people
    working from home or other location away from a central office or organisation. This unit contains
    employability skills.)
    1.    Negotiate off site working arrangements
    2.    Organise off site work environment
    3.    Plan off-site work schedules
    4.    Complete off-site work
    5.    Monitor and improve off-site work performance

   BSBFLM303C - Contribute to effective workplace relationships (40 nominal hours)
    (This unit describes the performance outcomes, skills and knowledge required to gather information and
    maintain effective working relationships and networks, with particular regard to communication and
    representation. No licensing, legislative, regulatory or certification requirements apply to this unit at the
    time of endorsement. This unit contains employability skills. Frontline managers have a key role in
    contributing to efficient and effective work teams within the context of the organisation. They play a
    prominent part in motivating, mentoring, coaching and developing team cohesion through providing
    leadership for the team and forming the bridge between the management of the organisation and the team
    members. At this level, work will normally be carried out within known routines, methods and procedures
    which require the exercise of some discretion and judgement. This unit is related to BSBWOR401A
    ‘Establish effective workplace relationships’.)
    1.    Seek, receive and communicate information and ideas
    2.    Encourage trust and confidence
    3.    Identify and use networks and relationships
    4.    Contribute to positive outcomes




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   BSBFLM312C - Contribute to team effectiveness (40 nominal hours)
    (This specifies the outcomes required to by frontline managers to contribute to the effectiveness of the
    work team. It involves planning with the team to meet expected outcomes, developing team cohesion,
    participating in and facilitating the work team, and communicating with the management of the
    organisation. No licensing, legislative, regulatory or certification requirements apply to this unit at the time
    of endorsement. This unit contains employability skills. Frontline managers have a key role in developing
    efficient and effective work teams within the context of the organisation. They play a prominent part in
    motivating, mentoring, coaching and developing team cohesion by providing leadership for the team and
    forming the bridge between the management of the organisation and the team members. At this level,
    work will normally be carried out within known routines, methods and procedures, and may also involve a
    number of complex or non routine activities that require some discretion and judgement.)
    1.     Contribute to team outcomes
    2.     Support team cohesion
    3.     Participate in work team
    4.     Communicate with management

   BSBFLM311C - Support a workplace learning environment (40 nominal hours)
    (This unit describes the performance outcomes, skills and knowledge required to effectively encourage
    and support a learning environment. Particular emphasis is on participation in processes to facilitate and
    promote learning and to monitor and improve learning performance. No licensing, legislative, regulatory or
    certification requirements apply to this unit at the time of endorsement. This unit contains employability
    skills. Frontline managers have a prominent role in encouraging and supporting the development of a
    learning environment in which work and learning come together. At this level, work will normally be carried
    out within known routines, methods and procedures, and may also involve a number of complex or non-
    routine activities that require some discretion and judgement. This unit is related to BSBLED401A
    ‘Develop teams and individuals’.)
    1.     Encourage a learning environment
    2.     Encourage and promote learning of team and individuals
    3.     Identify opportunities for improvement

Writing
   BSBWRT301A - Write simple documents (30 nominal hours)
    (This unit describes the performance outcomes, skills and knowledge required to plan, draft and review a
    basic document before writing the final version. No licensing, legislative, regulatory or certification
    requirements apply to this unit at the time of endorsement. This unit applies to individuals who are skilled
    operators and apply a broad range of competencies in various work contexts. They may exercise
    discretion and judgement to produce a range of basic workplace documentation. This unit contains
    employability skills.)
    1.    Plan document
    2.    Draft document
    3.    Review document
    4.    Write final document




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