VM T H E M A G A Z I N E O F T H E G R E AT E R VA L PA R A I S O C H A M B E R O F C O M M E R C E Vol. 13 Issue 1 | Winter 2013 Valparaiso Magazine Chuck Worden Lifetime Valparaiso Resident GROWING A SALUTE TO Leadership 2012 800-727-6337 • www.nwicp.com VM Vol. 13 | Issue 1 PAGE 4 COVER Valparaiso Magazine Winter 2013 GROWING FEATURES PAGE 14 Valpo Chamber Business Awards PAGE 18 A Salute to Leadership SECTIONS PAGE 12 New Member Investors New Board-approved members A publication of the Greater Valparaiso Chamber of Commerce. 162 W. Lincolnway, Valparaiso, IN 46383 PAGE 17 Phone (219) 462-1105, Fax (219) 462-5710 Business Snapshot firstname.lastname@example.org BridgePoint Church valparaisochamber.org PAGE 22 Business Snapshot House of Fabian GREATER VALPARAISO CHAMBER OF COMMERCE PAGE 23 Rex Richards, President Member Investor Julie Gaskell, Vice President, Operations Anniversaries Danielle Oeding, Vice President, Sales & Marketing VALPARAISO MAGAZINE is published A showcase of members who have Susan Antoszewski, Marketing & quarterly by the Greater Valparaiso demonstrated ongoing commitment Communications Specialist Chamber of Commerce, P.O. Box 330, Kurt Gillins, Programs Director Valparaiso, IN 46384-0330. PAGE 24 Christine Pazdur, Accounting Director Around Town Sue Stymiest, Resource Director To submit “Around Town” entries, Local business news call (219) 462-1105 or send to: PAGE 29 email@example.com, Attn: Editor. Business Snapshot VALPARAISO MAGAZINE Locks of Fun Publisher: Rex Richards For advertising inquiries, Editor: Susan Antoszewski call (219) 462-1105, Attn: Danielle. PAGE 31 Sales: Danielle Oeding Ask an Expert Design and Production: Morse + Harris Marketing VALPARAISO MAGAZINE circulates “How Can I Provide the Cover/Feature Photography: Aran Kessler Photo.Imaging 18,000 copies per issue by direct mail to Best Customer Service?” Printing: Home Mountain Printing all businesses, and, on a rotating basis, PAGE 33 Mailing: Flanagin’s Bulk Mail Service to most households in the 46383, 46384 Business Spotlight and 46385 zip codes. Advertisers in the spotlight Subscriptions may be purchased PAGE 34 at an annual rate of $12, for those Our Voice outside our regular circulation. “The Chamber Supports Vital Links in Northwest Indiana” CALENDAR OF EVENTS valparaisochamber.org www.valparaisochamber.org 3 GROWING By Laurie Wink Valparaiso is a vibrant, visionary, values-based community created by generations of civic-minded residents, including the four individuals profiled in this issue. Their “can do” spirit and desire to give back has been nurtured by family members, local Chuck WORDEN business owners and nonprofit Chuck Worden, organization leaders. Sharing 70, grew up in the personal stories and thoughts 1940s. As a lad, he about what it has meant to grow remembers riding his up in this close-knit community, bike all over town. He loved getting the quartet explains the reasons a bowl of soup at they continue to call it home. Harvey’s Dime Store and going to the Premier Theater downtown. “We got to see westerns and several cartoons for a quarter,” he says. Starting at Central School and continuing through old Valparaiso High School, Worden says, “You just can’t ask for better ‘growing up’ years.” “My grandfather was a county councilman and Center Chuck and his brother, Tom, were raised in a five-room Township trustee,” he says. “My mother was involved bungalow on Bush and Franklin Streets, a block south with the Republican Women’s Club and did a lot of of the Grand Trunk railroad tracks and two blocks volunteer work. Our family was always involved in south of Tower Park. Their father, Dave Worden, was our church also.” a dispatcher for NIPSCO and mother, Wilma, was Worden married Marian Pulver, the daughter of a homemaker. Their parents played bridge, hosted Valparaiso natives Robert and Ruth Pulver. She went potlucks, and organized family-oriented activities that to high school in Manila, where her father worked didn’t require a lot of money, Worden recalls. for Exxon, and then attended Valparaiso University. Worden learned the importance of helping people Worden was a marketing major at Indiana University from his mother and his maternal grandfather, when he became reacquainted with Marian at a July Vernon Beach. 4th party. Taking her for a spin in his hot ’59 Ford convertible – black with a red-and-white interior – Valparaiso Magazine | Winter 2013 4 “VALPARAISO’S GROWTH WAS A TEAM EFFORT AND STILL IS TODAY. IT’S A FAMILY-ORIENTED COMMUNITY, A HELPING- ONE-ANOTHER COMMUNITY, A SERVICE-ORIENTED COMMUNITY.” —Chuck Worden Chuck recalls, “I knew I kinda liked Worden was on the city council for few bucks,” he says. “You have to her but I was focused on graduating eight years and ran (unsuccessfully) believe in the organization you work from college.” for mayor in 1983. Although that for. When you believe in what you’re ended his political career, it didn’t doing, it’s easy to sit down and talk After completing his studies in stop his drive to serve the community about the needs of that group.” January 1965, Worden returned in other ways. He’s been active in to Valparaiso and married Marian. For several years, Worden served a host of organizations, including Their daughter, Patricia, was born the Valpo Jaycees, Valpo Chamber, on the Town and Gown committee the following year, and Carole at the request of the mayor. Rotary, the YMCA, Spring Valley/ came along three years later. Representatives of the city and Housing Opportunities, the Board of Both daughters are married and live Valparaiso University discussed Realtors and the Historical Society. in Fort Wayne and Murfreesboro, projects and issues of mutual interest Tenn., respectively. Worden’s forte is fundraising. “I in an effort to bridge the gap between seem to have a knack for raising a community and campus. >> www.valparaisochamber.org 5 GROWING UpValpo “WHAT’S BEEN REALLY COOL IS THAT THE LEADERS OF THE CITY HAVE DONE A GREAT JOB OF BRINGING THE DOWNTOWN TO LIFE. IT’S ALWAYS BEEN NICE BUT THEY’VE BROUGHT IT TO A WHOLE NEW LEVEL.” —Debbie Anselm >> “When I was a kid, you didn’t go up Snyder led by example. “He was a photographed the evolving downtown to the hill,” he said. “You hardly knew great organizer for large projects.” landscape over several decades. the university was there. There was In banking, Worden was influenced During a recent visit to the Valpo very little back and forth.” by leaders such as Joe Bibler, Chamber building, he pointed across Worden learned volunteerism from men Les Robinson, Pete Candela, Lincolnway at buildings from the late he worked with during the ‘60s, ‘70s Mike Schrage and Jim Ellsworth. 1800s and 1900s and noted the various and ‘80s. The first was Clair Maxwell He recalls having quality experiences businesses that had occupied them at the Western Auto store, where with others, including Charlie Bowman, over the years. he worked during high school. At the Jim McGill, Len Ellis, and Alan Harre. Worden is proud of today’s bustling Oxford Shop, he worked with Chuck “They all gave me the time to devote downtown business district, with its Heppner. “He was involved in church, to many community projects, large and mélange of shops, restaurants, and the park board, Rotary, and more I’m small,” Worden says. “These folks laid entertainment options. sure,” Worden said. the foundation for the city we know “We’ve been working on that the last As a real estate professional, Worden today and made it easy for new kids like several years,” he explains. “There was learned from John Wiggins, a former me to help do what we could to keep a time when there were more vacancies high school teacher and coach. “He ‘community’ going strong in Valpo.” downtown. But now we have a mix was a great mentor in the classroom Worden worked for five businesses on of restaurants and more people are and in the real estate office and politics Lincolnway during his diverse career in working downtown. It’s a destination too,” Worden said. After that, Harley retail, real estate, and banking and has and people are talking about what’s happening. And the park is wonderful.” Valparaiso Magazine | Winter 2013 6 Worden emphasized that no single person has been During high school, she hung out at Greek’s Pizzeria, responsible for the community’s growth and vitality. owned by the Karamasines family, and Valpo Velvet, “Valparaiso was not built on ‘I, I, me, me,’” he said. owned by her classmate Mike Brown’s family. “After “It was a team effort and still is today. It’s a family- high school basketball games, everybody would oriented community, a helping-one-another community, go to Tony’s,” Anselm recalls. a service-oriented community.” She enjoys seeing her children having fun downtown Since retiring from Centier Bank three years ago, with their friends. “What’s been really cool is that the Worden passionately pursues golf, reading, and leaders of the city have done a great job of bringing painting. If it’s not fun, he isn’t doing it. He’s happy the downtown to life. It’s always been nice but they’ve to play nine holes with friends and, especially, brought it to a whole new level, especially with Central his grandsons. He devours mysteries rather than Park Plaza.” business-related material. “I don’t read anything too Anselm graduated from Valparaiso High School in deep,” he chuckles. “I don’t have to do that anymore.” 1981 and earned a bachelor’s degree in public affairs And he’s discovered a talent for painting that has from Indiana University in 1986. After briefly living in been nurtured by artist Susan Young. Worden paints Indianapolis, she took a job at the Valparaiso YMCA, mostly landscapes for family members, charity where she established the gymnastics program. auctions, and individual clients. Six years later, she became marketing director of Benchmark Ltd., a real estate development company. For Worden, two lines from the Jaycee Creed he learned years ago continue to guide his life: “I was fortunate to have people willing to give me “Service to humanity is the best work of life,” opportunities along the way. When I think back about and “Faith in God gives meaning and purpose people that influenced my professional development, to human life.” Bill Anderson, Barb Young, and Bill Masterson immediately come to mind.” Her husband, Scott Anselm, is a local boy with strong Debbie ANSELM family ties to the community. He was a standout on the Valparaiso University basketball team and now works Debbie Anselm, Porter County general manager of in sales for Luke Oil Company. The Times Media Company, moved to Valparaiso “We knew we wanted to stay here,” Anselm says. from Merrillville when she was seven years old. “Scott had job opportunities in other places but when Her extended family is deeply rooted in the region. we thought about our values – family, a strong sense Grandfather Eugene Swartz was Mayor of the City of of community – it was pretty clear that we wanted to Gary in the late ‘40s. do everything we could to stay here.” Anselm grew up in the Concord Woods and Oakwood The couple has three children: Alissa, 16, a sophomore subdivisions in the late ‘60s and early ‘70s and has at Valparaiso High School; Zach, 13, an eighth grader fond memories of spending time with family friends, at Ben Franklin Middle School; and Emma, 6, a first many of whom she still sees. She’s the oldest child in grader at Cooks Corners Elementary School. The a blended family of seven and her siblings all live within family likes living in a university town, where they enjoy an hour’s drive of Valpo. basketball games, VU’s Christopher Center Library, “Valparaiso has always felt like home,” she says. the Brauer Art Museum and special events on campus. “It was a place where you knew your neighbors and Anselm’s life of service is rooted in family. Her people in the larger community were neighborly.” step-father, Roger Shurr, was a children’s dentist She attended St. Paul’s Catholic School through eighth who volunteered his services to families in need. grade and spent a lot of time with friends at Harvey’s Her mother, Judie Shurr, was active in Tri Kappa, the Dime Store. “They had a big candy counter and with women’s service organization. Anselm has been a 25 cents you could get a good sized sampling,” she devoted Tri Kappa for over 20 years, and now serves said, adding she was also fond of french fries and as president of the local chapter. She’s served on chocolate shakes. Other downtown draws were the committees and boards of the Valpo Chamber, the Premier Theater and Lowenstein’s Department Store. Porter Starke Foundation, the YMCA, the Valparaiso>> www.valparaisochamber.org 7 GROWING UpValpo >> Park Foundation, the American Cancer Society Douglas graduated from Valparaiso High School and PTA. She’s baked lots of cookies and raised a lot in 1986. “After high school, I was anxious to bust of “dough” through fundraisers. out,” he says. “What I didn’t see as a kid were the opportunities I see today. Part of it was youthfulness. “I enjoy volunteering,” she says. “My family It’s not until you start raising a family that you think volunteers a lot. We’re trying to instill that same of values.” sense in our kids. Being involved is critical. It’s what makes a home town your home town. We Douglas received a B.S. in political science and have a responsibility to make it the great place history from Purdue University in 1990. After we think it is.” college, he was a case manager at Bradley Center, a residential community corrections program in Anselm sees the same community spirit she grew Michigan City. In 1995, he became the City of up with in today’s mix of established and new families Valparaiso assistant city planner and economic in Valparaiso. development planner. From 2002 until 2005, he was “The willingness to say ‘hello’ and reach out a hand, operations manager for Natural Ovens and then joined makes this a great place to be,” she said. “People Indiana Beverage. in Valpo share a common vision of a welcoming George and Julie married in 1992 and have three community that puts its best foot forward children: Madeleine, 17, a junior at Valparaiso High and makes the best of what it has.” School; Sam, 15, a sophomore; and Sarah, 10, a fifth grader at Central Elementary School. Julie graduated from Purdue with a journalism degree, and then George completed law school at Notre Dame. After practicing DOUGLAS law, she started a photography business and also George Douglas, general manager of Indiana teaches legal writing at Notre Dame. Beverage, Inc. has lived in Valparaiso all of his life, Ivan and Pat Bodensteiner, Julie’s parents, live two except for college and three years in South Bend. blocks away from the Douglas home and her sister, “I think Valpo is just a great place,” he said. “Growing Jill, lives in South Bend. up here was a lot of fun. Like most kids, I enjoyed “When we thought about raising a family, all the having a lot of family and friends around. I also values and close family ties in town made it a natural liked being near Lake Michigan and Chicago. It’s a choice to come back here,” Douglas said. wonderful location.” He learned about community leadership and service Douglas was raised in the ‘70s and ‘80s with at his first job as a delivery boy for Sievers Pharmacy, three brothers and a sister, who still lives in town. where he came to admire Paul Schreiner and Dick “I grew up in the area near downtown and Brychell. “I have enjoyed working with great people I remember getting my allowance and spending in a number of different businesses and not-for-profit the day downtown.” organizations. They have taught me so much His mother, Mary Rose, worked at J.C. Penney and about respect, compassion and commitment. Denise’s downtown and still lives in Valparaiso. People always make the difference in every business His father was a Porter County Superior Court judge and organization.” from 1972 until his death in 1989, when George Douglas serves as treasurer of the YMCA and is a was 21. The legacy his father left was a strong work board member of the Northwest Indiana Forum; PACT ethic, a sense of fairness and justice, and a belief that Inc., which operates Michigan City’s Bradley Center; “we’re all good people.” “My dad always said, and the Valparaiso Schools Foundation. He also is ‘Don’t judge people until you’ve walked a mile in a member of the Workforce Investment Board of the their shoes,’” he adds. Center of Workforce Innovations. Douglas met his wife, Julie Bodensteiner, when they “I’ve been given an opportunity to continue to serve,” worked at General Cinema during high school. He he said. “The sense of giving back is strong in laughs when he recalls that they were dating each the community. You find a cause and you’ll find a other’s best friends before becoming sweethearts. group willing to jump in (to help).” Valparaiso Magazine | Winter 2013 8 Like the others, Douglas is enthusiastic about the enhanced downtown environment, citing “I THINK THERE’S the two community theaters, mix of restaurants and Central AN OVERALL HUGE Park Plaza, which he calls “a SENSE OF PRIDE AND phenomenal asset.” He credits OWNERSHIP WITHIN the city’s Redevelopment Commission with making THE COMMUNITY. important investments in IT’S NOT ONE infrastructure and he values the amenities available through PARTICULAR GROUP Valparaiso University, including THAT’S DRIVING THE sporting events, cultural VISION. IT’S NOT programs, and the Brauer Art Museum. ONE INDIVIDUAL’S “I think there’s an overall huge PLAN. IT’S A sense of pride and ownership COMMUNITY PLAN.” within the community,” Douglas —George Douglas says. “It’s not one particular group that’s driving the vision. It’s not one individual’s plan. It’s a community plan.” Clay PATTON Attorney Clay Patton, of Osan & Patton, LLP, has spent most of his 40 years living in Valparaiso. He grew up with older brother, Todd, in Center Township in a house his parents, Jim and Jean Patton, built on Goodrich Road. They still live there. His 87-year- old grandmother and an aunt, uncle and cousins live in the area as well. Patton’s parents were born and raised in Northwest Indiana. His father was a steelworker and his mother worked in the travel industry for 30 years and owned World Travel Unlimited. His parents chose to live in Valparaiso, Patton said, because they found a large piece of land here to build a house, it was close to his father’s work and the school system was first rate. >> www.valparaisochamber.org 9 UpValpo GROWING >> As a kid, Patton remembers riding his bike to Rogers- Lakewood Park. He spent a lot of time downtown at Tony’s Place and Sievers Drug Store. Another favorite pastime was going to the movies at County Seat Plaza, and then hanging out at Shakey’s pizza. “... THE MOVE During high school, Patton worked [BACK] TO in the produce department at Town VALPO WAS A and Country grocery store and then delivered flowers for Schultz GOOD ONE. THE Floral Shop. COMMUNITY “On Friday and Saturday, HAS A CERTAIN teenagers would cruise up and SOMETHING down Lincolnway from the Post Office to the 7-11. The street was THAT ATTRACTS clogged,” he recalls. PEOPLE.” —Clay Patton Patton graduated from Valparaiso High School in 1990. He earned a B.A. in criminal justice from Indiana University in 1994 and a J.D. from IU’s Robert McKinney School of Law in Indianapolis in 1999. Patton met his wife, Jeri Pat Gabbert, while living in Indianapolis and the couple moved to Valpo nine years ago, when she joined Valparaiso University’s Office of Institutional Advancement. Recently, she was named Vice Chancellor for Advancement & External Affairs at Indiana University Northwest. Patton and Gabbert have two daughters: Alexandra, 7, and Caroline, 4. The quality of life here was a big draw for the couple. “We realized the move to Valpo was a good one,” Patton says. “Raising children in a big city such as Indy, there are a lot of things you have to consider, such as child care, schools, and the expense of those things.” Patton says he continually runs into former Valpo residents who have moved back. The community has a certain something that attracts people, he notes. Valparaiso Magazine | Winter 2013 10 “I don’t know what it is about the community that makes it that way, but it seems to always have had it.” Like others who grew up in Valpo, Patton has been Grow. immersed in serving and giving back to the community he loves. One of the people who had a profound influence on him personally and professionally was Judge Bill Alexa, of Porter County Superior Court 2. Alexa lived We can help. down the street from Patton’s boyhood friends, so he was aware of the accomplished attorney who ran for the State Senate. “Bill was probably the first attorney I really knew,” said Patton, who kept in touch with Alexa over the years. When Patton decided to return to Valpo to practice law, he asked Alexa to help him network for jobs. “I was honored to be the treasurer of his re-election campaigns in 2006 and 2012,” Patton adds. Michigan City • Chicago • Indianapolis Patton is a member of the Valpo Noon Kiwanis group; 219-879-4276 vice president of the Valparaiso Schools Foundation www.morseandharris.com Board; past president of the Porter County Bar Association; and previously served as a trustee of the Family & Youth Services Bureau. Like those before him, Patton is teaching his oldest daughter, Alexandra, to appreciate the benefits and opportunities she has in life, rather than taking them for granted, and to give back. “She’s energetic about her school fundraisers and enjoyed helping serve Thanksgiving dinner at a local Salvation Army,” Patton said. Patton is proud of the community’s commitment to creating an attractive environment for young families. His wife, Jeri Pat, serves on the Board of Valparaiso Community Festivals and Events that plans family friendly activities, such as movie night in Central Park Plaza. “Thirty years ago, there wasn’t that kind of resource to bring the community together,” he says. “The Popcorn Festival was in its infancy.” Collectively, the quartet of Worden, Anselm, Douglas, and Patton spans seven decades of growing up in Valpo. Amidst the community changes and the fond memories of days gone by, one comment is constant: Valparaiso is a place that keeps getting better, largely because of the people that nurture and care for it. Generation after generation. VM www.valparaisochamber.org 11 NEW MEMBER INVESTORS Welcome Members The Valpo Chamber welcomes Board-approved new members who joined during September, October, and November 2012. Interested in joining the largest and most active chamber in Northwest Indiana? Contact Danielle Oeding at (219) 462-1105 or firstname.lastname@example.org n Agusti MD n Hasse Construction Co. n Katherine Murray n Pure Skin LLC Medi-Spa 60 S Valparaiso St PO Box 300 Photography, LLC 2500 Calumet Ave 477-5751 Calumet City, IL 60409 225 S 13th St 743-5778 Dr. Jose L. Agusti 932-1611 Chesterton, 46304 Jeane M Ziegler, RN Health & Wellness Products & Services Fred Armstrong (310) 463-9542 Skin Care Products & Services Physicians & Surgeons Construction Katherine Murray www.pureskinllc.com Skin Care Products & Services www.hasseconstruction.com Photography Studios/Supplies ___________________________________ www.agustimd.com ___________________________________ www.katemurrayphotography.com n Seven Peaks Waterpark ___________________________________ n Healing Arts Center ___________________________________ Duneland n Best Servers LLC 2307 LaPorte Ave, Ste 4 n Lola’s 150 E US Hwy 20 1581 E 90th Pl, Ste D 510-5623 1008 Evans Ave Porter, 46304 Merrillville, 46410 Renee Kimberling, N.D. 531-1200 801-420-2186 756-5280 Health & Wellness Products & Services James Hagberg Matthew Phair Peter Jordan www.healingartsvalpo.com Salons/Spas Recreation Computer Networking/Products/ ___________________________________ www.lolassalon.com Tourism Services/Training n Holley’s Landscaping LLC ___________________________________ www.sevenpeaks.com/ www.bestserversllc.net 651 Axe Ave n Main Street Motors waterparkduneland/home.aspx ___________________________________ 299-2768 1059 West St, 46385 ___________________________________ n Caribbean Pools Inc. Thomas Holley 299-2075 n Sheree Warnke State Farm 3900 Murvihill Rd Landscape Design/Products/Services/ John Klisurich 201 Morthland Dr, Ste 1 299-2997 Supplies Auto Dealers-New, Used, & Specialty 465-0848 John Bartolomeo ___________________________________ www.mainstreetmotors.org Sheree Warnke Pools n Hoosier Chiropractor ___________________________________ Insurance www.caribbeanpools.com 259 Indiana Ave, Ste 53 n Meeting Achievements, ___________________________________ ___________________________________ 286-2565 Inc. n T-Mobile Valparaiso n Comprehensive Care Dr. Brian Hold 232 E 500 N 2910 S Calumet Ave Occupational Medicine Chiropractors 465-1115 299-2974 Specialists www.hoosierchiro.com Polly Rossi Antonio Ruiz Jr. 7501 W 15th Ave ___________________________________ Meeting Management Cellular Phones Gary, 46406 n Horizon Gymnastics & Special Event Planning/Products/Services www.tmobilevalpo.com 427-5927 Cheer Academy www.meetingachievements.com ___________________________________ Gladys Salas 1254 Horse Prairie Ave ___________________________________ n Wagner Architecture Occupational Health 477-6542 n Nana Clare’s Kitchen 54 Indiana Ave Physical Therapy Jodi Nylin 3907 Calumet Ave #106 531-2468 www.compcareonline.com Gymnastics/Cheerleading Instruction 286-3645 Brent Wagner ___________________________________ www.horizongymnasticscenter.com Gina Zieniewicz Architects n Endodontic & Periodontic ___________________________________ Meal Preparation/Commercial Kitchen www.wagnerarchitecture.net Associates, Ltd. n In Touch Pharmaceuticals www.nanaclares.com ___________________________________ 502 Wall St, Ste 103 1150 Eastport Centre Dr ___________________________________ n Wells Fargo Advisors, LLC 462-8008 (877) 464-7055 n Northwest Fireplace & 751 E Porter Ave, Ste 6 Darlette Porebski Jason Borlick Chimney, LLC Chesterton, 46304 Dentists Medical 413-2349 926-5548 www.endoperio.com www.intouchpharma.com Octavio De La Vega Clifford E. Bryan ___________________________________ ___________________________________ Chimney Service & Sweep Financial Advisors n Epic Limo, Inc. n Interlogic Outsourcing, www.nwfireplaceandchimney.com www.wellsfargoadvisors.com 4601 Murvihill Rd, Ste 3 Inc. ___________________________________ ___________________________________ 462-5466 25325 Leer Dr n Paul Wurth, Inc. n Wings Aviation, Inc. Brian Sheely Elkhart, 46515 2800 E Evans Ave 4601 Murvihill Rd, Ste 5 Transportation Services (574) 262-2800 756-1061 462-6622 www.epiclimoinc.com Stacey Moody Mike Gluszewski Brian Sheely ___________________________________ Payroll Processing Manufacturing/Industrial Aircraft Charter/Instruction/Lease/ n Grass is Always Greener www.ioipay.com www.paulwurth.com Rental 3305 Clairborne Crossing, ___________________________________ ___________________________________ 46385 n JC Global Supply n Petey’s Gyros 241-6662 537 Karcio Ct 255 Morthland Dr All addresses are in the 46383 zip Doug Walls Pullman, WA 99163 548-2233 code and phone numbers are 219 Landscape Design/Products/Services/ (866) 578-9992 Pete Poulos area code unless otherwise indicated. Supplies Janice M. 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Schedule Your Consultation Today! 219.462.3537 orthobyhyde.com Jeff Cagwin, Pastor www.valparaisochamber.org 17 CHAMBER FOCUS Leadership A SALUTE TO 2012 T By Laurie Wink The Valpo Chamber hosted its annual Salute to Leadership dinner on Saturday, January 12, where the Chamber Board of Directors honored Jonathan Nalli, CEO of Porter Health Care System, with the 2012 Distinguished Community Leader Award, the highest recognition the Chamber bestows on an individual member of the business community. Recipients are selected based on: demonstrated leadership; active involvement in the greater Valparaiso business community; reputation among business leaders; success in promoting business and industry development; overall contributions to the community and its quality of life; and professional activities. Rob Thorgren, vice president of Thorgren Tool & Molding Co., was awarded the 2012 Legacy of Service Award. The award recognizes individuals in the community who, over time or under extraordinary circumstances, have given service to the community above and beyond what is expected in their profession. Recipients have created a legacy of community service and serve as an example for others to emulate. Both Nalli and Thorgren were nominated for the awards by their Chamber peers. JONATHAN NALLI University North Central Advisory Committee and is a member of the Valparaiso Rotary. DISTINGUISHED COMMUNITY LEADER Nalli said he was “in a state of shock” and rendered Jonathan Nalli, 37, a native of Kentucky, moved to speechless when he found out he was named the 2012 Valparaiso in May 2007 becoming interim CEO of Porter Distinguished Community Leader. “When I look at the list Hospital. He was named permanent CEO later that year. of previous recipients, these people have spent a great deal He’s at the helm of a health care system that has more than of time in Valpo,” he says. “Their contributions have been 2,000 employees, making it the second largest employer phenomenal.” in Porter County. Under his leadership, the area’s health care “Words cannot describe what it feels like to be considered system has expanded to include the latest technologies and a peer in that category,” Nalli adds. “This is one of the most more than 45 new physicians. prestigious awards any organization in the county awards to people. So even to be considered is honor enough.” Nalli was nominated for the prestigious honor by Dave Rose, Porter County president of Horizon Bank, who noted, Jonathan and Cathleen Nalli are the parents of three-and-a- “In just a few short years, Jonathan personally immersed half-year-old Jonathan and two-year-old Delaney. Cathleen himself into the Valparaiso community in numerous activities taught at Hayes Leonard Elementary School before taking that provide significant community development.” time off to stay home with their children. She is involved with the Boys & Girls Club, the United Way and Tri Kappa. “Many Valparaiso organizations have received benefits from the leadership that exists through Porter Hospital that did Moving here required a leap of faith that has paid off, not exist a few years ago,” adds Rose. Nalli says. Nalli is a member of the Valparaiso Chamber board and “The community welcomed us with open arms,” Nalli executive committee; chaired the United Way 2011 explains. We have made this our home and our children are campaign; is a board member of the Porter County now Indiana Hoosiers. We feel the need to pay forward all Community Foundation; a member of the Porter County the opportunities given to us.” >> Redevelopment Commission; serves on the Purdue Valparaiso Magazine | Winter 2013 18 “This is one of the most prestigious awards any organization in the county awards to people. So even to be considered is honor enough.” — Jonathan Nalli www.valparaisochamber.org 19 CHAMBER FOCUS • A SALUTE TO LEADERSHIP 2012 >> ROB THORGREN LEGACY OF SERVICE Rob Thorgren isn’t the kind of person who is comfortable being singled out for special recognition. But he said it’s nice to be selected by the Chamber for this year’s Legacy of Service Award. “I’m really a Valpo guy and any time I can help the city I love, I’m all for it,” he says. Deb Koeppen, vice president chief development officer, Valparaiso Family YMCA, agrees. “If there were a ‘Mr. Valpo,’ “I’m really Rob would be first in our book!” a Valpo guy Koeppen explains he was instrumental in getting a new facility for the YMCA. “This young man, when he started on the board, and any became very engaged,” she says. “He chaired the Building Committee and was immersed in the entire process. He watched time I can contractors every day. The YMCA really was his second home.” help the city In addition to serving on the YMCA board, Rob has chaired, I love, I’m co-chaired, and been division leader of the YMCA Annual Campaign; served on the Capital Campaign Task Force and all for it.” other task forces; helped create the highly successful Jazz & — Rob Thorgren Blues Fest, a fundraising event now in its seventh year; and regularly volunteers for special events. Thorgren’s deep connection with the YMCA began in childhood, when he and his sister, Courtney and brothers, Tyler and Charlie, spent considerable time there with their father, the late Robert G. Thorgren Jr., who passed away in March. As a long-time philanthropist and benefactor, his father left a legacy of community service for Rob to follow, as well as the challenge of managing the third generation manufacturing and distribution firm started in 1946 by Rob’s grandfather, Robert G. Thorgren Sr. “I’m filling some big shoes and I’m very humbled by the honor,” Rob says. Thorgren, 35, grew up in Valparaiso and graduated from Indiana University with a bachelor’s degree in kinesiology. He intended to become a physical education teacher and coach but was pulled into the family business 13 years ago. Since then, he’s helped expand the business by creating new manufacturing facilities in China and Mexico and he frequently travels internationally. Thorgren finds time to serve on the Valparaiso Schools Foundation board of directors and is the incoming president. Spending time with family is a high priority for Rob and his wife, Natalie, who have two sons, Bo, 10, and Sam, 5. The family enjoys the YMCA and Rob coaches his sons’ Pop Warner football teams, another tradition he learned from his father. “My Dad always coached all of our teams when we were Indiana’s largest younger,” Rob said. “They were some of the most quality times privately-owned bank. we had with him and I’m sure my kids will remember that as I do.” VM 1-888-CentIer | CentIer.Com mike Schrage Member FDIC Centier President & Ceo Valparaiso Magazine | Winter 2013 20 2405 EAST US 30 VALPARAISO, INDIANA 46383 RESERVATIONS 219-462-5121 BANQUETS 219-531-0162 BAKERY 219-464-8643 www.valparaisochamber.org 21 BUSINESS SNAPSHOT House of Fabian 3510 Calumet Ave, Valparaiso Telephone: (219) 462-1458 Website: www.valparaisoflorist.com Management: Patrick Fabian, Owner Chamber Member since: 2012 Since 1978, the Fabian name has been synonymous with quality, beauty, and creativity in floral designs. House of Fabian also offers an extensive collection of unique accessories, gifts, and treasures from home and abroad. Whether you are celebrating a birthday or a baby, Fabian floral designers have the artist’s touch, bringing imaginative, one-of-a-kind arrangements that will show how much you care. House of Fabian has been pleasing brides for 34 years and can help with event planning, graduations, individualized funeral displays – you name it. Nothing is too large or too small – a simple boutonniere to grand entry hall BCC arrangements are all within your reach at House of Fabian. BURKE COSTANZA & CARBERRY LLP ATTORNEYS AT LAW Advisors you want. Advocates you need. www.bcclegal.com VOTED 2012 & 2011 BEST CORPORATE LAW FIRM LAW FIRM FOR LITIGATION Photo by Aran Kessler Photo. ESTATE PLANNING PRACTICE Imaging LAW FIRM FOR BUSINESS Featured Chamber member business ACQUISITIONS AND MERGERS chosen at random. by the readers of Northwest Indiana Business Quarterly THANK YOU! Patrick Fabian, Owner 9191 Broadway | Merrillville, IN 46410 | t. 219.769.1313 | f. 219.769.6806 156 Washington St. | Valparaiso, IN 46383 | t. 219.531.0134 | www.bcclegal.com Valparaiso Magazine | Winter 2013 22 Your Local Print Connection MEMBER INVESTOR ANNIVERSARIES Produced by Members of Your Community The Valpo Chamber is proud to showcase our members who have demonstrated an ongoing commitment to our organization and to the business community. We applaud and appreciate your dedication. The following milestone anniversaries occurred in the first 219.462.6601 • www.homemountain.com quarter of 2013. 3602 Enterprise Avenue • Valparaiso, IN 25 Years Don Quijote Restaurante 20 Years Midwest Insurance Agency MP_ValpoMag Ad Jan2013.indd 1 12/27/12 3:07 PM David’s Mens Clothier Elwood Staffing Services, Inc. M&S Collision Center, Inc. Paul Jankowski 15 Years Barile Ford, Inc. 888.846.6860 / 219.465.0844 Email: firstname.lastname@example.org Web site: www.midwestinsurance.net 10 Years Chandana Pointe Apartments Paul Jankowski is an independent authorized agent in Indiana for Anthem Blue Cross and Blue Shield. Anthem Blue Cross and Blue Shield is the trade name of Anthem Insurance Companies, Inc. An independent licensee of the Blue Cross and Blue Shield Association. ® ANTHEM is a registered trademark. The Blue Cross and Blue Shield names and symbols are registered marks of the Blue Cross and Blue Shield Association. 5 Years Bart Vickery & Co. Real Estate Duffy’s Place Hines Plumbing, Inc. Horizon Bank Holladay Properties Martin Security Systems, Inc. McMillan Law Offices, PC Congratulates National CineMedia Pak Mail Jonathan Nalli Peoples Bank Realty Executives Shirley Heinze Land Trust, Inc. Vogelsang Asset Management LLC Wayne Welter Congratulations Jonathan for being recognized as the Preventive Care | Dentistry | Surgical Care 2012 Distinguished Community Leader. Dog Training | Boarding | Wildlife Rehab | And More M•A•H Well deserved! PET HEALTH CARE FOR CATS, DOGS & EXOTICS 219-462-5901 www.accesshorizon.com A NASDAQ Traded Company — Symbol HBNC 651 Eastport Centre Dr.,Valparaiso www.mcafeeah.com E X C E P T I O N A L S E R V I C E • S E N S I B L E A D V I C E ® www.valparaisochamber.org 23 AROUND TOWN Donna Rucks, CFP, is The agents and staff at with highest distinction. For Around Town proud to announce her new Century 21 Alliance additional information, visit is an important franchise, 360 refresh®, an Group congratulate Jeanne www.mybankcitizens.com. element to the local exclusive service for women Sommer on her recent ———————————— business coverage of who are thinking about divorce, Design Organization Valparaiso Magazine. in the process of divorce, or in (DO), a sustainable planning, Submissions by post-divorce. The goal of 360 architecture and interiors chamber member refresh® is to empower women firm founded in 1971 with businesses are by providing the knowledge offices in Chicago, Illinois given preference. and resources necessary to and Valparaiso, announced regain control of their lives. it has become a Division of Articles are business 360 refresh® helps prepare Shive-Hattery, Inc. Shive- announcements – women to better manage their Hattery, founded in 1895, is i.e. awards, new current situations and the Woman-Owned Business a 350-person architecture additions to staff challenges of the next phases of the Year award. The and engineering firm with nine or promotion of of their lives by providing award was presented by locations in Illinois, Indiana, title, and change of unique, personalized divorce the Northwest Indiana Small Iowa and Missouri. Design business location. assistance including the Business Development Organization will continue Sales promotions, following areas: psychological, Center at the 21st Annual to operate with the same advertisements, or physical, financial, self- Entrepreneurial Excellence leadership team and staff coupon ads may not improvement and career. Awards. This honor recognizes to manage their long list of be accepted. Around For additional information, Sommer’s passion, positive repeat clients, for their national Town submissions visit www.360refresh.com/ attitude, and commitment corporate workplace practice duneland. to the community – qualities and regional higher education, must be 130 words ———————————— that have been essential to healthcare, and public or less, are subject the success of Century 21 works practices. For more to approval, and may Alliance Group and the animal information, visit www.shive- be edited. rescue group she co-founded. hattery.com or www.designorg. For more information, visit com. www.21alliance.com. ———————————— ———————————— Michelle Bush recently Citizens Financial Bank accepted a position with is proud to announce the Diversified Marketing achievement of President Strategies (DMS) as a Calvary Church of and Chief Senior Valparaiso recently released Executive Account “Mighty Fortress,” its first Officer, Executive worship album. The album Daryl D. servicing our was recorded live on Sunday Pomranke, businesses mornings and produced who was in the Porter through the church’s in-house named County area. studio. Musicians featured on a 2012 Diversified the album are all part of the Leading CEO Award Winner Marketing To submit Around Town entries, Calvary Church community. by Northwest Indiana Business Strategies (DMS) is an award- call (219) 462-1105 or send to “Mighty Fortress,” sold Quarterly Magazine. Pomranke winning, full-service marketing, email@example.com through the Calvary Church joined the Citizens team in communications, and public Attn: Editor. office located at 1325 Evans April 2007 as Executive Vice relations agency with more Avenue, is also available President – Chief Operating than 20 years of experience. on iTunes. Calvary offers Officer, with over 16 years From branding, public relations, a contemporary worship of banking experience. He and brochure development to experience and relevant held several executive event planning, web design, expository preaching to management and operating and specialties, DMS is nearly 1000 worshippers. For positions with Mercantile dedicated to delivering tailored more information, visit www. National Bank of Indiana and marketing programs with a high calvaryweb.net. its successor, Harris Bank, level of return on investment ———————————— N.A. Pomranke is a graduate for its clients. DMS publishes of Indiana University, with a the award-winning Building bachelor of science in business Indiana magazine, >> Valparaiso Magazine | Winter 2013 24 Methodist Hospitals President and CEO, Ian McFadden (left) and Valparaiso Family YMCA CEO, Bob Wanek Methodist Hospitals and Methodist Hospitals and Valparaiso Family YMCA are both dedicated to building healthy the Valparaiso Family YMCA families and communities. In many ways, our missions and values are the same. As local, Partners in not-for-profit institutions, we both reinvest all of our resources into the communities we serve. That’s why we have forged a new partnership that combines our expertise Wellness and commitment to bring a robust menu of wellness programs to YMCA members and the entire community. In addition to health screenings, risk assessments, support groups, classes and physician seminars, we will introduce programs to help prevent and manage chronic conditions, such as obesity and diabetes. Methodist Hospitals will also bring new services such as cardiac rehabilitation, physical therapy, alternative medicine, employee assistance program support, as well as an on-site primary care and sports medicine certified physician to the Valparaiso Family YMCA. Ultimately, our goal at Methodist Hospitals is to change the way health care is delivered in Northwest Indiana. Our new partnership with the Valparaiso Family YMCA is a significant Leading the Way to Better Health step toward that goal. 888-909-D OC S ( 3627) • M E THO DI S THO S PI TAL S . O RG www.valparaisochamber.org 25 AROUND TOWN >> the leading source of The services and programs ———————————— business and economic are designed to support the development news in the agency’s mission: to support state of Indiana. The woman- children and families as they owned and operated firm, encounter the various tasks, which has won more than 20 circumstances and challenges marketing industry awards of life—so that children have is headquartered in Crown the opportunity to become daily functions of social media, Metro Auto Recyclers is Point, Indiana, with offices in capable, responsible, and including Family Express’ proud to announce they have Indianapolis and Warsaw. contributing members of the social space, blogging, and become the first auto salvage ———————————— community and families have community development as company to receive Recycling The Board of Directors of the the means to effectively assist well as being connected with Industry Operating Standard Family & Youth Services in that process. Moreover, the broader social media (RIOS) certification for their Bureau is proud to announce the agency will encourage the world. She will also work with Valparaiso location. RIOS is the the promotion of Lisa community to nurture and care employees to generate stories recycling industry’s standard Jordan, a 17-year veteran of for all of its children. Jordan that happen in their stores for quality, environmental, the agency, replaces Dennis Morgan who as well as their community health & safety (QEH&S) to President served the Porter County while growing and building a management systems. RIOS and CEO. community for 40 years. more online presence through provides a powerful framework Family ———————————— social media. Keefover will for scrap recyclers of all types & Youth Family Express Corp. work out of the Family Express to improve their QEH&S Services is excited to announce the headquarters in Valparaiso. performance and their bottom Bureau, hiring of Ruth Keefover You can follow Family Express line. Becoming RIOS certified established in as Social Media Community on Twitter @FamilyExpress or solidifies the commitment that 1972, serves over 3,600 Porter Manager. Keefover will be “Like” at www.facebook.com/ Metro Auto Recyclers already County residents annually. responsible for managing the FamilyExpress. made to improve >> Congratulations! The Board of Trustees, Medical Staff, Associates and Volunteers of Porter Health Care System congratulate Jonathan Nalli, CEO: Recipient of the 2012 Distinguished Community Leader Award Porter Regional Hospital is directly or indirectly owned by a partnership that proudly includes physician owners, including certain members of the hospital’s medical staff. Valparaiso Magazine | Winter 2013 26 66899_PORTER_CEO_7_917x5c.indd 1 12/14/12 12:08 PM GROWING STRONGER TOGETHER Fund helps Indiana homeowners who are The Hardest HitHit Fund helps Indiana homeowners who are The Hardest struggling to make Fund helps Indiana homeowners job loss to make their mortgage payments due to who loss struggling Hardest Hit their mortgage payments due to jobare or or The Congratulations to temporary ﬁnancial hardship. Qualiﬁed homeowners may receive temporary ﬁnancial hardship. Qualiﬁed homeowners may receive struggling to make their mortgage payments due to job loss or Rob Thorgren... mortgage payment Fund helpswhile they search or retrainare The payment assistance while they search or retrain forfor temporary ﬁnancial hardship. Indiana homeowners who new mortgage Hardest Hit assistance Qualiﬁed homeowners may receive new 2012 Legacy of Service employment. This istheir helpsthrough search or to Foreclosure struggling This is a assistance while payments Indianajob for new mortgage to make program a program through the Indiana loss are employment. payment Fund mortgage they the due retrain Foreclosure or The Hardest Hit hardship. Qualiﬁed homeowners homeowners who temporary ﬁnancialis a program Indiana the Indianamay receive Award Recipient! employment. This through Prevention Network . .their mortgage payments due to Foreclosure Prevention Networkassistance while they search or retrain for new struggling to make job loss or mortgage payment Prevention Network . temporary ﬁnancial hardship. Qualiﬁed homeowners may receive mortgage Network . hope. help. Get GetGet help.Get hope. search or retrain for new Get help. Get hope.they the Indiana Foreclosure employment. This is a program through Preventionpayment assistance while Thank you for your ongoing and employment. This is a program through the Indiana Foreclosure steadfast commitment to giving back Get help. Get hope. 1-888-401-2592 ext. 201 1-888-401-2592 ext. 201 1-888-401-2592 ext. 201 Prevention Network . and providing support to our Y and Get help. Get hope. 1-888-401-2592 ext. 201 201 our community. 219-548-2800 ext. 201 219-548-2800 ext. 201 219-548-2800 1-888-401-2592 ext. 201 219-548-2800 ext. 201 • Board of Directors (Chair 2010-2011) • Annual Campaign Chair 219-548-2800 ext. 201 A HUD certified housing agency. • Special Events Volunteer A HUD certified housing agency. A HUD certified housing agency. A HUD certified housing agency. • Trusted Committee Member A HUD certified housing agency. Your friends at the Valparaiso Family YMCA Valparaiso Family YMCA •1201 Cumberland Crossing Drive • Valparaiso, IN 46383 219 462 4185 • www.valpoymca.org Scrappy’s Spotlight on Recycling Recycling aluminum cans reduces the amount of waste in America’s landfills by up to 50%. Currently 800,000 tons of aluminum cans are recycled each year. Recycling just one aluminum can saves the same amount of energy as watching TV for 3 hours.* metro recycling is dedicated to making it easier than ever for residents of Valpo and its surrounding communities to do their part for our planet. * Source: US Environmental Protection Agency 2155 W. Lincolnway, Valparaiso, IN Find more recycling tips at 219.465.1459 ScrappytheTurtle on Facebook We buy or recycle: Aluminum cAns |copper | brAss | scrAp steel & iron | Wire | rAdiAtors | stAinless steel Aluminum siding | Vinyl siding | electric motors | pAper | cArdboArd | And more 3 conVenient locAtions: VAlpArAiso, in griffith, in blue islAnd, il We accept junk vehicles at our Valparaiso and Griffith locations. www.valparaisochamber.org 27 AROUND TOWN >> the environment. Metro of older adults. To learn aspects of the concession Auto Recyclers also recently more on how Pines Village stand including budgeting, earned re-certification of celebrates the lives of older inventory management and the Indiana Department of adults, visit www.pinesvillage. staffing. “Teen Enterprise” Environmental Management’s org. is offered at the Valparaiso, highest level award, the Indiana ———————————— Portage and South Haven club Clean Yard Gold Level award. locations. The Clean Yard program Tracy Huyvaert (left), To learn more about the was established in 2009 as a Chief Operating Officer, programs at the Boys & Girls collaborative effort of IDEM received the prestigious Clubs of Porter County, call and the Automotive Recyclers “Linda Woolley Excellence in (219) 464-7282 or visit of Indiana, Inc. to decrease Nursing Leadership Award” www.bgcpoco.org. environmental threats posed that recognizes a licensed ———————————— by vehicles stockpiled in nursing professional who Jamie salvage yards. To learn more, demonstrates good mentoring The Porter County Sulcer, contact Metro Auto Recyclers relationships, enabling others Business League recently Business at (219) 462-3753. to act proactively in the contributed $500.00 to Boys Development ———————————— care of older adults through & Girls Clubs of Porter Specialist with LeadingAge Indiana presented clinical excellence, leadership, County to support its “Teen Chicago Pines Village Retirement and commitment. Judy Enterprise” program. Teen Title has been Communities with two Bornstein (right), Meridian members who participate in named in the Excellence Awards at its Woods resident, received the “Teen Enterprise” develop top 10 percent of residential annual state conference. The “Excellence in Volunteering - small business management sales representatives for awards celebrate dedicated Resident” award in honor of skills through operating the production in the country by individuals and organizations her extraordinary commitment Clubs’ concession stands Fidelity National Financial – who have improved the quality to preserving dignity, well- during athletic league games. the parent company of of life for older Hoosiers. being, and the independence Teens are responsible for all Chicago Title. VM Valparaiso Magazine | Winter 2013 28 BUSINESS SNAPSHOT Locks of Fun 155 W Lincolnway, Valparaiso Telephone: (219) 548-7059 Web site: www.locksoffun.com Management: Jen Pancek, Manager; Christian Quiroz, Assistant Manager Chamber Member since:2005 Locks of Fun is a children’s hair salon that makes getting a haircut an enjoyable experience for the parent as well as the child. Its special “cutting stations” are child-sized cars in six different makes and models including a jeep, police car, and sports car. Each car is equipped with its own flat screen television and gaming system that kids can watch or play while receiving a quality haircut from an experienced stylist. Every child receives a free juice, popcorn, and coupon for a treat at another downtown business during each visit. Locks of Fun works by appointment, reducing waiting time; but should you wait, there is a play area with a St. Mary Medical Center’s Breast Team train table and other fun items to keep your little (L-R): Donna Faitak, RT, (R)(M)(QM) certified breast health navigator; Richard Browne, MD, breast surgeon; one busy. Make your child’s next haircut the best Charisa Spoo, DO, dedicated breast radiologist. haircut at Locks of Fun! Photo by Aran Kessler Photo. Imaging Featured Chamber member business chosen at random. Jen Pancek, Manager and Christina Quiroz, Assistant Manager www.valparaisochamber.org 29 G IN C N U O N AN You’ve just had an accident! Don’t have a second, let us repair your vehicle. Proud member of the Chesterton Location Valparaiso Location Valparaiso Chamber 219.926.8203 219.462.0405 of Commerce www.mandscollision.com STUDENT SUCCESS THE PURDUE WAY Bachelor’s degrees Outstanding faculty Online classes available Saturday MBA WHY AREN’T YOU HERE? Undergraduate 219-531-4200 Graduate 219-531-6500 600 Vale Park Road, Valparaiso PNC PORTER COUNTY Valparaiso Magazine | Winter 2013 30 ASK AN EXPERT HOW CAN I PROVIDE The Best Customer Service? W We have all been in that situation where • PHONE CALLS – Answer the phone as you feel you have been treated unfairly by quickly as you can and in a pleasant voice. a business, whether it is charged a regular I recently answered the phone during a price instead of the sale price, or dealing with very busy morning and the person on the a rude and uncaring employee. We get angry other end said it sounded like I was busy. and vow to never return to that place of I felt bad for two reasons. First, I was business. We will also be likely to talk about amazed that they could tell I was busy the unjust manner in which we were treated, sharing the negative experience with friends just by the tone of my voice in that five second greeting; and second, I did By Sue Stymiest Valpo Chamber and co-workers. In the end, that business not want that person to feel I was too has just cut off a vital asset to its success… busy for their call. Try smiling when Sue Stymiest is the Resource the customer. talking on the phone – customers can hear Director at the Valpo Chamber. it in your voice! Previously, she was employed Everyone wants to feel important, and by the Valparaiso Community • MESSAGES – Return e-mails and Schools as an instructional businesses need to make each and every voicemail messages as promptly as you assistant at Flint Lake customer feel this way to be successful Elementary for nine years. can, preferably within 24 hours. This and stay successful in the future. Because, is a good way to make customers feel Stymiest attended DePaul let’s face it, without happy customers you important and let them know that you are University, with a concentration wouldn’t be in business. in Business, and the Harrington willing and available to help them. College of Design focusing on Here are several key points and • GIVE MORE THAN EXPECTED Interior Decorating. rules to providing good customer – Give your customers more than they Stymiest, an avid photographer, service: expect whether it be a discount for their recently won second place in the next visit, or just a genuine smile and “Wildlife” division of the Porter • LISTENING - The simple task of listening County Master Gardeners thank you for stopping in, even if they did to your customer’s wants and needs goes Association photography not purchase anything. Do anything you contest. Her photography is also a long way toward customer satisfaction. can to elevate your business above the featured on the 2013 Valparaiso There is nothing more frustrating than City Map. competition. telling someone what the problem is, or what you want, only to discover that Originally from Chicago, These guidelines and rules for great Stymiest resides in Valparaiso person wasn’t even focused on what you customer service should be practiced every with her husband, Mark, and were saying. day. There is, however, one rule of thumb their three children. • RESPECT – You need to treat each that I find to be a tried and true way to customer as an individual. Look them in the deliver exceptional customer service. Treat eye when talking to them and try to know everyone as you would want to be treated. their name. Be mindful of body language When a customer enters your place of and the tone of your voice when meeting business, immediately put yourself into their someone or speaking on the phone. shoes. Treat them how you would want and Always say please and thank you. People expect to be treated and you will have happy like to be acknowledged and treated as if customers returning to your business for a they are the main focus of your time. long time. VM www.valparaisochamber.org 31 EXPERTISE. MEET ValPaRaISo’S nEwEST PhySIcIanS. Porter Physician Group is proud to welcome four outstanding new physicians. Each of them is dedicated to providing skilled, personalized care to the residents of our community. These physicians are part of our commitment to expand our services in the Valparaiso area and bring you the care of experienced physicians in a wide range of specialties. Call today for information or an appointment. PorterPhysicianGroup.com Crystal Tuncay, D.O. James Anthony, M.D. Masood Ghouse, D.O. Geoffrey Schwartz, M.D. Cumberland Internal Medicine Pulmonary-Critical Care Medicine Porter Hematology-Oncology Associated Ear, Nose & Throat 219-548-3843 219-464-9054 219-983-6260 219-531-0355 Members of the Medical Staff at Porter Regional Hospital Valparaiso Magazine | Winter 2013 32 66237_PORT_4docs_7_917x10_25c.indd 1 12/17/12 1:56 PM BUSINESS SPOTLIGHT Every Child: Safe, Healthy, Happy Parent and Family Support & Child Advocacy Center Valparaiso • Michigan City 219-464-9871 (800) 897-0007 • www.dunebrook.org www.mybulkmail.com SUPPLIES EQUIPMENT FURNITURE TECHNOLOGY PROMOTIONS Healing Arts Center AlternAtive HeAltH tHerApies Offering: • N.A.E.T. AllErgy ElimiNATioN 800.837.1400 • rEflExology • AcupuNcTurE ANd morE! BUY LOCAL, GIVE LOCAL CAll (219) 510-5623 for A free Consult! FOR DETAILS VISIT US ONLINE www.healingartsvalpo.com WWW.MCSHANES.COM Quality • SuStainability Excellent service Quality used auto parts Trained, knowledgeable staff 2155 W. Lincolnway • Valparaiso 219.462.3753 219.462.6929 (fax) www.metroautorecyclers.com www.pureskinllc.com Medi-Spa 2 Miniature Golf Courses cosmetic laser services and skin care Go Karts alliGators Jeane M. Ziegler, RN GaMe rooM Wave slide Certified Medical Aesthetician laser taG CoMinG soon! 2500 Calumet Ave, Valpo (inside Anthony’s Salon) 1050 Horseprairie Ave • 462-1194 219-743-5778 by appointment www.Zaoisland.net Spotlight your business with a 2”x2” ad. Reach 17,000+ readers quarterly! Call Danielle Oeding, at the Valpo Chamber. (219) 462-1105 | firstname.lastname@example.org www.valparaisochamber.org 33 OUR VOICE THE CHAMBER SUPPORTS Vital Links and the significant contribution in this highway has made to economic development in Porter County. Some of the projects this has fostered are: Porter CLOSING THOUGHTSBy Rex Richards Regional Hospital, Ivy Tech Community College, high quality residential neighborhoods, and the soon- Valpo Chamber to-open St. Mary Medical NORTHWEST Center Valparaiso Health Center. Further south of Rex G. Richards is the INDIANA President of the Valpo Route 30, the highway also Chamber. He has served passes Indiana Beverage the Chamber profession for Corporate Headquarters, over 30 years having led Chambers in Logansport, Pratt Industries, Family Michigan City, and East Express Headquarters, and Chicago, Ind.; Kansas City, the Porter County Sheriff’s Department. Kan. and most recently Over 40 years ago, a Sarasota, Fla. before calling Now plans are being proposed for a new Valparaiso home. planning committee of the highway that would run from the western Northwest Indiana Regional He has successfully Chicago suburbs, across the state line into Planning Commission accomplished increases in Indiana south of Crown Point at Interstate program activities, capital was formed to explore 65, with a possible extension linking south resources, and membership the building of a new in the chambers he has Lake, Porter, and LaPorte Counties with East/West highway that served. In addition to over 30 Interstate 94. years experience, Richards would link Route 30, east has played an instrumental of Strongbow Inn, with The proposed Illiana Expressway would role in economic development Interstate 94. At the time, reduce traffic congestion where Interstate projects and public policy 94 and Interstate 80 converge. This would initiatives. there were pessimists that thought the project would bring new opportunities for the southern Richards also serves as the never come to fruition Porter County communities of Kouts president of the Valparaiso and, in fact, might waste and Hebron. Economic Development Corporation. important natural resources. Major highway projects like State Road 49 Today, it’s hard to imagine and the proposed Illiana Expressway shine Valparaiso without the vital a bright future upon Northwest Indiana link of State Road 49. and Porter County. The Valpo Chamber consistently works to support projects that Few can deny the value will enhance the greater Valparaiso business of this tremendous community. VM transportation corridor Valparaiso Magazine | Winter 2013 34 We have all the OccupatiOnal HealtH tOOls that keep Northwest Indiana WORKING Well save money and promote an efficient and healthier workplace. WorkingWell offers companies a full-range of healthcare services designed to help control medical costs and increase employee productivity. We work closely with employers to create customized workplace wellness programs that promote a healthy workplace and a healthy bottom line. Our services and prOgrams include: Drug & Alcohol Testing Injury Treatment Wellness Screenings Travel Medicine Onsite Services Injury Prevention Health and Safety Education Onsite/Near-Site Dedicated Clinics Acupuncture Physicals (Pre-Placement & DOT) RATED among the BEST in the nation Sports Physicals Spirometry (Pulmonary Function Testing) THE ONLY CERTIFIED OCCUPATIONAL HEALTH PROGRAM IN INDIANA Audiograms 866-552-WELL(9355) | WorkingWell.org Fit Testing (Quantitative) 5 cOnvenient lOcatiOns: crOwn pOint | HammOnd | micHigan city | munster | valparaisO When a minor injury or illness just can’t wait. Urgent Care Center is here with on-site physicians and walk-in care for illnesses, injuries, school or sports physicals and more. We also offer lab and X-ray services, and are open evenings and weekends, too. Now that’s a relief! Urgent Care Center Porter’s Chesterton Medical Campus • 650 Dickinson Road (150E) Chesterton • 219-926-7755 • 9 a.m. - 9 p.m., 7 days a week NOW OPEN in Valparaiso Porter’s Valparaiso Medical Center • 1900 Roosevelt Road • Valparaiso 5 p.m. - 9 p.m., Monday-Friday and 9 a.m. - 9 p.m., Saturday and Sunday Porter Regional Hospital is directly or indirectly owned by a partnership that proudly includes physician owners, including certain members of the hospital’s medical staff.
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