ST. JOSEPH ORPHANAGE
CLASSIFICATION DIRECTOR OF QUALITY IMPROVEMENT
ANDERSON TOWNSHIP CAMPUS
Essential Responsibilities: The Director of Quality Improvement is responsible for monitoring
the agency’s compliance with regulatory standards for purposes of service performance
improvement and risk management. Globally this involves coordinating and tracking policy
review, development, and implementation in addition to monitoring quality indicators associated
with service provision.
Develop and manage agency wide regulatory compliance and QI activities, including
mapping work processes, benchmarking and developing performance indicators in
conjunction with program staff.
Assesses QI and Risk Management needs and trends by reviewing current practices and
gathering, compiling, maintaining and evaluating data related to services performed,
critical incidents/problems, and client feedback.
Tracks and reports all QI/RM activities and outcomes according to agreed standards
quarterly and recommends necessary action to ensure a measurable improvement in
clinical outcomes, operational excellence, reduction of risk and customer satisfaction.
Define and maintain processes and systems to establish standards relating to qualify
activities and measures performance. Assists/advises administration and staff on
defining, designing, developing and evaluating programs, services and projects.
Establishes and implements necessary communication strategy for the improvement and
awareness of quality issues within the agency.
Manages accreditation/licensure activities to ensure the agency obtains and/or maintains
accreditation/licensure as necessitated by state, local and contractual requirements.
Serves as the primary internal agency resource and external liaison to service regulatory
agencies and professional associations.
Manages the development, implementation and training of agency policies to ensure they
meet accreditation standards.
Qualifications: This position requires the following:
Graduate degree in I/O Psychology, Psychology, Social work or related health care field,
licensure or accreditation preferred.
Five years demonstrated experience with benchmarking, quality or process management
and measurement tools.
Three years of clinical service experience, preferably in a children’s mental health
Knowledge of QI processes relative to regulatory/accreditation standards.
Competency in evaluative research design, methodologies, data analysis and record
Ability to prepare complex and detailed written reports and procedures.
Possess a high degree of personal organizational skills, time management, excellent
verbal and written communication skills.
Proficiency in word-processing, spreadsheet, database, and statistical software
applications such as SPSS, SAS or SYSTAT.
Ability to work collaboratively and establish good working relationships with leadership,
promote quality throughout the agency, use critical thinking and analysis skills in order to
determine trends, problem solve to overcome barriers to quality improvement and
effective train staff in QI principles and practices.
Must have a current drivers license and auto insurance .
To apply for an open position, you must follow the
instructions as indicated below :
1) You must complete an application online at
www.sjokids. Hold down Ctrl key and click here to
begin the application process.
2) You must complete the assessment for the position.
To access the assessment for this position, hold down
Ctrl key and click here.
IN ORDER TO BE CONSIDERED FOR THIS POSITION, YOU MUST
COMPLETE BOTH THE APPLICATION IN FULL AND THE