VIEWS: 30 PAGES: 4 CATEGORY: Resumes POSTED ON: 5/9/2013
Mike Shaw is a demonstrated senior care professional with a successful 18-year history of management, marketing and business leadership in LTC.
Mike Shaw Seattle, Wa 713-410-7753 Cell email@example.com ● Demonstrated senior care professional with a successful 18-year history of management, marketing and business leadership in LTC ● Community Volunteer leader active in a number of programs: ROOTS, Safe Place, Lions Club, Llano Interagency (co-founder), LADI (co-founder/Vice Chairman), Northwest Collaborative Council -Founder Commitment and accountability begins with me – the integrity of my actions builds trust with team leaders and staff – this will deliver the desired results. *Strong Team Builder *Bottom line Producer *Process Planner *Great Customer Service that generates referrals *Quality Focused *Committed to Excellence Employment Accomplishments LTC Reality Check Consulting Founder Provide operational and marketing consulting to long term care operators to enhance care care delivery, ensure regulatory compliance, maximize market share. Regency Care Center- Arlington/Forest View January 2011 - April 2013 Administrator Built census by 10 in 4 months, doubling skilled mix and putting facility in positive EBITDAR position. Grew community outreach with fundraisers and connecting with referral sources. Staff Turnover markedly reduced, costs kept in line. Consistently exceeded ADC goals. Mercer Island Care & Rehabilitation Ctr. Administrator December 2009 – January 2011 Turned facility around clinically - delivering much improved annual survey outcomes. Built ADC by 10 and garnered regional skilled census growth award. Reduced turnover and complaints, additionally brought expenses in line with budget. Returned facility to positive EBITDAR track. Engendered innovative community building with service outreaches. Implemented PI processes and created Team environment to drive Culture Change initiatives. Heritage Duval Gardens Executive Director August 2008 – October 2009 Oversee 162 bed NH and 44 bed Assisted Living – Excellent state survey performance, Census has jumped by 16 in six months to 170, no QI flags, ROI performance enhanced – Medicare and Medicaid rate driven up. Chosen as site for NBC TV series finale- “Friday Night Lights.” QRS score of 75, used as example site by DADS. Hill Country Healthcare Sept. 2005 – July 2008 Administrator ■ Lead a successful team in developing a flourishing facility and increased census 37% in 6 months ■ Excellent relationships with Austin area hospitals case managers, developing a strong referral base ■ Consistently high resident/family satisfaction reports ■ Facilitate community outreach programs: GED tutoring, “Santa for Seniors”, “Cool It” fan drive, Salvation Army fund raiser, “Be a Buddy” Senior Outreach ■ Awarded Meals on Wheels contract for area seniors ■ Oversee all management of facility in hiring, compliance and P&L ■ Attrition of staff minimized with proactive support systems initiated ■ Served as a leader on Regional Mock Survey Team ■ Zero deficiencies on last 2 TILE audits ■ No major deficiencies on annual DADS survey last two years; survey teams commended us for excellent clinical outcomes ■ Grew net revenue significantly from previous year, exceeded targets Interim Administrator October 2004 – Sept. 2005 Westward Trails ■ Best month financially in over 1 year – 7/05 ■ Facility Voted “Best of Nacogdoches” in May ■ No outstanding deficiencies ■ Good TILE Development in progress ■ Highest census in over a year Hermann Park Manor 185 beds ■ Brought facility into compliance, averted potential closure by DADS Brazosport Memorial Hospital Case Coordinator February 2004 October2004 ■ Increased outside referral base by 30% ■ Directed Team building activities ■ Unit achieved 99 percentile in patient satisfaction (Press-Ganey) Diversicare : Aransas Pass Nursing and Rehabilitation Center Administrator September 2002 - February 2004 ■ Increased census 14% within 4 months ■ Received the best TDHS survey in over 20 years – 0 nursing deficiencies ■ Slated for Texas CQI “Home of the Year” nomination for 2004 ■ Setup proactive A/R system that lowered DSO’s Cantex Healthcare (twice) Alvin Healthcare Center Administrator November 2001 - August 2002 ● Increased census by 20 residents in 5 months in a 98 bed facility ● Labor and Controllable Costs kept in line - Excellent Financials ● Raised Medicaid rate considerably above plan – highest in the company ● Good TDHS compliance Woodville Nursing and Rehabilitation Center Administrator October 1997 - August 1998 ● Gained national publicity on CNN (noted for community service) ● Won corporate census “Star Award” ● Over $35,000 ahead of budget on net revenue for this 101 bed facility ● Only 1 level “B” deficiency on TDHS survey (Yr. before was SQOC) Additional Experience Heritage Manor Administrator January 2001 - October 2001 Med-Cure Clinic Corporate Clinical Mktg. Director January 2000 – December 2000 All-Seasons Care Center Administrator April 1999 - December 1999 Rose Garden Care Center Administrator January 1996- September 1997 Integrated Health Services Administrator (twice) 1993-1995 Beverly Enterprises Regional Marketer (over 55 homes) & Admin. 1991-1993 Education Henderson State BS Business Administration – Mktg. Major Other Ventures – Owner LTC Reality Check – Nursing home operations consulting Owner Shaw Forestry Contracting Owner Southern Wood Products (vendor to Wal-Mart) Awards Sunbridge Skilled Growth Award Grace Survey Performance Award Cantex Census Award All Seasons Census Bonus Rose Garden Best Census Growth annual award Academic: Texas Business Hall of Fame Graduate Scholarship Hendrix Scholar Award Non Profit: Founder - Inner Frontier Institute Have created over 15 community service drives on my own over the years....... References : Numerous available upon request, both letters and phone numbers
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