RICHARD C. FRITZ
Exton, PA 19341 email@example.com
Human Resource business partner with experience in strategic and tactical business and human resource
initiatives. Trusted advisor to company leaders and employees. Able to develop and implement processes to
support strategic business direction and align to business objectives. Expertise with benefits administration,
effective recruitment, staff development, organizational change, performance management, employee relations,
training, management coaching, conflict resolution, policy development and legal compliance. Known for
integrity, objectivity, commitment, thoroughness and credibility.
International Business Systems, Inc. 1993-2013
King of Prussia, PA - Single source high quality provider for direct response printing. Annual revenues of $23
DIRECTOR OF HUMAN RESOURCES 1999-2013
Managed all human resource activity including staffing and destaffing, employee relations, benefits
development/administration, safety, organizational change, training and development, performance management
and policy development and implementation.
Established and professionalized the first comprehensive Human Resource department, improving
employee relations and minimizing compliance exposure.
Created and successfully implemented an effective performance management initiative featuring online
involvement of employees, supervisors and managers in core competency identification and goal setting.
Included action plans, counseling, training and feedback discussion process.
Improved staffing process through diversification of sourcing, direct involvement in interviewing and
creation of new on-boarding and training function.
Developed and implemented training concerning the management and minimization of compliance
exposures. Included individual counseling of managers on significant issues identified through
employee surveys. Resulted in only one EEOC complaint in 14 years.
Devised training needs assessment identifying significant skill gaps and created targeted training and
counseling improving both individual performance and team environments.
Worked successfully with management group to create an atmosphere supporting and encouraging
constructive employee suggestions and contributions. Emphasized respect and conscientious follow up
by managers and supervisors.
Devised and implemented a variety of organizational policies:
▪ Created employee handbook
▪ Eliminated shift differential
▪ Combined paid vacation and personal time off
▪ Moved to an hourly paid time off basis.
▪ Created new policies for drug testing, harassment, reasonable accommodation, corrective
discipline, computer e-mail and internet usage and others.
Developed and managed improvements in benefit program including maintenance of lower than average
employee contributions, negotiation of lower than market cost increases, improvement of 401k
programs, selection of new vendor, improved contact with all benefit partners and creation of popular
Improved cross-departmental collaborative culture through development/implementation of successful
team training program.
Managed all Human Resource issues connected with the acquisition of two companies. Smoothly
integrated 40 new employees into company operations. Acquired $40 thousand of state tax credits
connected with the establishment of these new positions in Pennsylvania.
Substantially improved organizational Safety Program insuring compliance with state/federal mandates
and reducing workplace accidents to a lower than industry rate.
Established company’s presence and compliance for necessary environmental operating permits.
Obtained initial air quality permit, processed changes and managed all government contacts and audits.
DIRECTOR, PURCHASING AND OFFICE OPERATIONS 1993-1999
Direct responsibility for staff of ten in direction of purchasing for this $3MM organization.
Implemented receiving procedures, streamlined processes, and reduced expenditures 25% first year through cost
Recruited by Duplex Products, Inc., Sycamore, IL to join their Management Training Program. Promoted
through Office Manager, Quality Control Manager position to Manager Computer Stock Program. Managed
department of three to ten employees,
Bachelor or Science, Business Administration, Shippensburg University, Shippensburg, PA
Certificate in Leadership Development, Penn State Great Valley, Malvern, PA
Senior Professional Human Resources (SPHR), HR Certification Institute
Numerous conferences, workshops, seminars and webinars
Society For Human Resource Management (SHRM)
Chester County Human Resources Association (CCHRA)
Greater Valley Forge Human Resource Association (GVFHRA)