MARIA M. RAMOS
A highly-organized, goal-oriented Healthcare Administrator with experience in dynamic delivery systems /
environments. Proven success in regulatory compliance with accrediting bodies, business planning,
financial analysis and reporting, and quality management initiatives. Develops, improves, and consolidates
existing policies, processes and technologies to improve operational performance and customer
satisfaction. Bilingual: reads, writes and speaks fluent Spanish. Proficiently coordinates people, systems
and processes to achieve solutions and results within budgetary requirements.
DEL SOL MEDICAL CENTER, El Paso, TX 2008 – 2013
Facilitated, coordinated and directed operations of outpatient center. Managed streamlined, high-quality, cost-
effective patient delivery system. Planned for short- and long-term objectives and strategies. Managed financial
analysis, reconciliation and budget guidelines to ensure compliance. Led business development of outpatient
services product line.
Streamlined processes to improve efficiency in operations by evaluating processes, patient flow, and
reducing duplication, resulting in ease of flow, increased patient satisfaction and improved employee morale.
Managed staff performance by clearly communicating expectations, leading to more organized environment
and best-in-class employee engagement results above 90%.
Improved and maintained patient satisfaction to 95% above national percentile as per Gallup survey results
by staff inservice instruction and process monitoring.
Achieved successful regulatory compliance and inspection by accrediting bodies, American College of
Radiology (ACR) as a Center of Excellence in Breast Imaging and Texas State Department of Health
Services, by compiling and organizing required extensive documentation and staff training.
Acquired stereotactic biopsy equipment at no cost to facility by negotiating trade-in of existing unit.
PHYSICIANS HOSPITAL EAST, El Paso, TX 2006 – 2007
Managed daily operations of imaging and laboratory departments. Prepared and administered departmental
budget for personnel, operating expenses and capital equipment. Directed business development plan.
Developed new policies and revised existing policies and procedures. Managed physician relations.
Improved billing process by ensuring accuracy of billing codes and daily billing.
Identified and corrected inefficiencies by analyzing and troubleshooting processes and involving staff in
Achieved successful regulatory compliance and inspection by accrediting bodies: Texas Department of
Health Radiation Control Division; College of American Pathologists.
Recruited radiologist by building relationships and through excellent communication.
OUTREACH HEALTH SERVICES, El Paso, TX 2004 – 2006
Organized and directed agency’s ongoing functions to include employment of qualified personnel. Assured
compliance with standards and regulations as set forth by government entities and fiscal intermediaries.
Directed branch office with necessary documentation. Completed all recaps and reports for agency.
M ARIA M. RAMOS PAGE TWO
OUTREACH HEALTH SERVICES (Continued)
Reduced overall expenses 25% for one fiscal year by process improvement.
Analyzed operations and corrected areas of deficiency by implementing new processes and streamlining
processes in place.
Implemented an effective budget and accounting system through analysis, direction, and accountability.
TRANSITION 2003 – 2004
As a result of management restructure was affected by former employer’s reduction in force of 158 employees.
PROVIDENCE MEMORIAL HOSPITAL, El Paso, TX 2001 – 2003
Directed operations of outpatient center. Prepared yearly labor and operational budgets. Completed monthly
financial analysis and data reporting. Ensured seamless patient flow. Managed employee relations and conflict
resolution. Marketed outpatient center services to referring physicians.
Improved efficiency in operations with cost savings of 10% for one fiscal year by reducing expenses and
staying within appropriate budgets.
Planned, designed, and purchased equipment for state-of-the-art diagnostic clinic by meeting with team,
discussing and determining needs.
Realized savings of 16% in capital equipment purchases by negotiating added services with vendor.
COVENANT HEALTH SYSTEM, Lubbock, TX 1999 – 2001
Administrative Resident / Fellow
Managed and completed projects proactively and through issue solving under the direction of senior vice
president of system operations. Assessed departmental operations; identified inefficiencies and developed
solutions to improve operations. Assisted in facilitating strategic planning sessions for regional hospitals.
Developed departmental employee motivation and retention program with guidelines for implementation.
Analyzed warehouse facilities and successfully devised plan to consolidate warehouse facilities from 8 to 3
by de-cluttering warehouses.
Formulated and analyzed various financial proformas regarding construction, renovation and / or rental of a
new medical office building and its effect on the organization by meeting with senior management regarding
Presented successful business plan, resulting in project approval, purchase, and installation of radiology
equipment in regional clinic.
MBA, Health Care Administration, Wayland Baptist University, Lubbock, TX
BS, Radiology, Midwestern State University, Wichita Falls, TX
AS, El Paso Community College, El Paso, TX
Credentialed by the American Registry of Diagnostic Medical Sonographers
Credentialed by the American Registry of Radiologic Technologists