Delacon's Phone Lead Tracker
August 2008
How it Works
Each one of your clients on your website is given a 1300/1800 number that is placed on their listing.
This number pushes the call to Delacon’s hosted IVR which answers the call with the following message: “Transferring you to abc company now…” The call is then transferred to the relevant client.
How it Works
Your client's phone then rings and using the call whisper feature, your client will hear,
“Another lead from 'abc company'…”
Once the whisper is completed the call commences.
How it Works
An email is sent at the completion of every call received by your client. The email contains the following information: • Call result – Answered, unanswered, busy etc. • Phone number that the call came from (this is provided even if the caller hangs up before speaking to anyone). • Time and date of the call • Duration of the call (optional)
How it Works
Message Collection If your client missed a call because the line is busy or engaged, the IVR will take a voice message and automatically send the message as a sound file to a specified email address.
How it Works
The emails are extremely powerful. • The emails conclusively demonstrate ROI • The emails display the caller’s phone number, even if they hang up before being answered or without leaving a message • The emails reinforce branding through frequency
How it Works
Web Interface
Delacon provides a simple web interface that allows you to add or remove your clients as required, and you can have multiple email addresses to send the emails to.
Client List
Delete X X X X X X X X X X X X Edit Edit Edit Edit Edit Edit Edit Edit Edit Edit Edit Edit Name AJ Holdings Look at me How are you? Shop on the Cnr Love My Job Can you hear me Somewhere Welcome There is life New Company Kissing Cousins Revenge is Sweet ID EWE 656 121 453 154 EYE 164 ETE ETE 806 LDH 898 THB 840 VSL 302 BSL 413 HLS 736 GWL 192 YBL 202 DID 9235 2536 9236 1243 9536 1363 9454 1326 9456 1346 9431 4364 9434 9137 9734 3479 9731 7316 9716 1634 9431 6713 9731 6431 1300 Number 1300 151 121 1300 151 121 1300 733 436 1300 739 176 1300 765 164 1300 746 134 1300 731 493 1300 431 461 1300 764 137 1300 494 431 1300 914 734 1300 431 676 Termination 02 9565 1236 02 9484 4693 02 9464 1363 02 9487 4364 02 9463 7934 02 9763 4345 02 9434 1376 02 9734 1346 02 9731 4354 02 9713 1643 02 9731 6611 02 4791 3464 Email Address aj@yahoo.com.au canusee@hotmail.com great@ozemail.com.au cnr@shoponthecnr.com love@myjob.com.au ronald@icanhear.com rainbow@somewhere.com mat@welcome.com.au life@there.com.au company@new.com cousins@kissing.com.au sweet@revenge.com
How it Works
Reporting
Delacon can upload daily call records so that you can bill and report the call information to your network.
Number From +61 8337 4654 +61 5333 5956 +61 5898 5963 +61 5487 1213 +61 5484 4546 +61 4846 4846 +61 4847 4846 +61 5487 1346 +61 4745 4313 +61 4846 4846 +61 5487 1213 +61 5898 5963 +61 4846 4846 +61 8337 4654 +61 4846 4846 +61 4745 4313 +61 5487 1213 +61 5487 1213 +61 5487 1213 +61 4846 4846 +61 4847 4846 1300 1300 465 557 1800 562 869 1300 454 684 1300 151 454 1300 145 487 1300 147 454 1300 134 843 1300 167 484 1300 154 464 1300 147 454 1300 151 454 1300 454 684 1300 147 454 1300 465 557 1300 147 454 1300 154 464 1300 151 454 1300 151 454 1300 151 454 1300 147 454 1300 134 843 Termination Point +61 9435 1362 +61 9436 1673 +61 9456 4361 +61 9431 9433 +61 9431 4943 +61 9746 9761 +61 9431 8461 +61 9475 9416 +61 9487 7974 +61 9761 6453 +61 9748 4613 +61 9715 8461 +61 9718 1151 +61 9748 1641 +61 9744 4846 +61 9748 4151 +61 9484 1516 +61 9417 4784 +61 9484 7484 +61 9748 1516 +61 9484 1545 Date 2008 06 17 2008 06 17 2008 06 17 2008 06 17 2008 06 17 2008 06 17 2008 06 17 2008 06 17 2008 06 17 2008 06 17 2008 06 17 2008 06 17 2008 06 17 2008 06 17 2008 06 17 2008 06 17 2008 06 17 2008 06 17 2008 06 17 2008 06 17 2008 06 17 Time 13.45 13.54 13.59 14.34 14.56 15.05 15.34 15.45 16.04 16.23 16.24 16.25 16.45 16.49 16.51 16.58 16.59 17.01 17.05 17.07 17.17 Duration 45 0 67 3.46 1.23 0 43 23 32 2.46 43 53 3.32 32 8 1.13 34 4.53 0 46 1.56 Result answer no answer answer answer answer no answer answer answer answer answer answer answer answer answer normal answer answer answer busy answer answer ID WBT 383 NDB 750 NBD 393 ACA 585 HDH 434 GYF 767 HGP 043 TEB 424 YTZ 436 WTW 978 HDO 725 OPS 731 YDO 737 DBD 292 BCB 494 KFK 794 OTO 969 PND 134 UEN 546 USN 736 QVS 854
Email with voice message sent
No No No No No Yes No No No No No No No No No No No No Yes No No
Other Features
Due to the flexibility of the solution and our in-house expertise Delacon can customise the Phone Lead Tracker as required. Some other features that you may want to consider are offered below: • Individual client interface will allow you to:
Set time of day routing
Select where you would like emails and messages to be sent (there is no limit on how many email addresses we send to)
Personalise your message bank
• sms notification of calls and/or voice messages • Touch-to-Talk • Speech recognition
Benefits of using Delacon
• Proven solution that is working successfully for many companies • Proven service and after-sale care
• Specialist provider of phone lead tracking for the advertising market
• Happy to provide volume discounts across the dual arrangement • Our hosted solution means that Delacon maintains the technology and can scale as required.
Questions?
• Time-frame • Customised requirements • Pricing • Where to next...
Delacon's Phone Lead Tracker
August 2008