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2006 - Call Centre Europe

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					         2006

      Media pack
          &
     Features list


    Tel: 01932 254400

www.call-centre-europe.com
                                                                                    CALL CENTRE EUROPE


Rate card 2006

                                         Display                                 Recruitment
                                colour        mono                       colour             mono

Double page spread              £3,570     £3,045                        £3,330             £2,900
Full page                       £2,310     £1,943                        £1,795             £1,260
Half page                       £1,470     £1,260                        £1,150             £1,000
Quarter page                    £998       £840                          £765               £660
Strip                           £998       £840                          N/a                N/a
Front cover offer               £799
Inside front or back cover      15% premium
Outside back cover              20% premium
Guaranteed position             10% premium                e.g. 1st right hand; within specific editorial etc


Inserts                      Loose/bound-in inserts: £200 per 1,000
                             (Based on a single A4 sheet. Other sizes/weights on request)

Web advertising              Banner top of home page              £500   per   month
                             Run of site top of page              £400   per   month
                             Banner bottom of home page           £350   per   month
                             Run of site bottom of page           £250   per   month

                             Recruitment
                             One job on web site only             £200 per month
                             One job also in magazine             £100 per month

Mailing list rental          £149 per 1,000 records from the standard list.
                             £199 per 1,000 for a bespoke list plus a flat fee of £35 per order.
                             Both are for one-time use. Mailing lists contain seed names for security
                             purposes. There is no minimum order quantity.
                             We do not supply email addresses or telephone or fax numbers.



Advertisement dimensions (height x width x mm):


                             bleed                      trim                           type area
Double page spread           303mm x 426mm              297mm x 420mm
Full page                    303mm x 216mm              297mm x 210mm                  270mm   x   190mm
Half page (horizontal)                                                                 133mm   x   190mm
Half page (vertical)                                                                   288mm   x    90mm
Quarter page                                                                           136mm   x    90mm



For advertising opportunities in CCE please contact:
Sales manager                Tony Kaminski
Tel:                         01932 254400
Email:                       advertising@call-centre-europe.com




Tel: 01932 254400                     Fax: 01932 240294                        www.call-centre-europe.com
                                                                    CALL CENTRE EUROPE




                                  Circulation

              Call Centre Europe has a UK circulation in these job categories.


                    Job Title                       Percent
                    MD/CEO/Owner                       9.2%
                    Director                          17.0%
                    Manager (other)                    8.4%
                    Call Centre Manager               16.0%
                    Customer Service Mgr              17.2%
                    Telemarketing Mgr                  3.4%
                    Sales/Marketing Mgr                8.1%
                    Helpdesk Manager                   2.1%
                    IT/Comms Manager                   8.9%
                    Training Manager                   5.1%
                    Personnel Manager                  2.8%
                    Consultant                         1.8%




                                              MD/CEO/Owner
                                              Director
                                              Manager (other)
                                              Call Centre Manager
                                              Customer Service Mgr
                                              Telemarketing Mgr
                                              Sales/Marketing Mgr
                                              Helpdesk Manager
                                              IT/Comms Manager
                                              Training Manager
                                              Personnel Manager
                                              Consultant




           Call Centre Europe is a member of the Audit Bureau of Circulations.




Tel: 01932 254400               Fax: 01932 240294                    www.call-centre-europe.com
                                                    CALL CENTRE EUROPE


Our readers
The circulation of Call Centre Europe now approaches 10,000 decision-
makers across the UK, including distribution at major events. And an
internal survey shows that an average of seven people read each copy.
Call Centre Europe readers include|:

AA  Abbey  ADT  Alliance & Leicester  Argos  Autoglass  Avaya  Axa
PPP Healthcare  B & Q  Barclays  Birmingham Midshires  British Airways 
British Gas  British Telecom  Burnley College  BSkyB  BUPA  Cable &
Wireless  Cambridgeshire Police  Camelot Group  Capital One  Commercial
Vehicle Direct  Coors Brewers  Co-operative Insurance Society  CPP Group 
DAS Services  Dacorum Borough Council  Devon & Cornwall Constabularly 
Dun & Bradstreet  Domestic & General  DVLA  EDS  EDF Energy 
Elephant.co.uk  Europ Assistance  Express Gifts  Falkirk Council  Family
Investments  First Choice  First Direct  Freedom Finance  Friends Provident
 Fujitsu  Fusion Contact Centre  Gold Medal Travel  Groupama Insurance 
Halifax  Hargreaves Lansdown  Hastings Direct  Hays Contact Centres 
Hewlett Packard  Hillarys Blinds  Homebase  HSBC  ICI  Indesit 
Inkfish Call Centres  International Telecoms Equipment  Intrum Justica 
JobCentrePlus  John Lewis  J P Morgan Chase  Kia Motors  Kingston
Communications Contact Centres  Kleeneze  Legal & General  Lex Transfleet
 Lincolnshire Police  Lloyds TSB  Loans.co.uk  London Boroughs of:
Croydon; Ealing; Lambeth; Lewisham; Merton and Newham  Loop Customer
Management  Marks & Spencer  Merchants  Mersey Partnership  Mid Devon
Council  MM Teleperformance  Montpellier Group  Mortgage Express  My
Travel  N Power  National Grid Transco  Newcastle City Council  NFU
Mutual  NHS Direct  Nice CTI Systems  Nimans  Northern Rock  Norwich
Union  O2  Ocean Finance  One Tel  Peoples Choice  Pitney Bowes 
Plantronics  Postcode Anywhere  Prime Focus  Prompt Telemarketing  QVC
 Quintessential Hotels  RAC  RBS Insurance  Rentokil  Reuters  RNID 
Royal Bank of Scotland  Royal SunAlliance  Sainsburys Bank  Securicare
Medical  Sefton Council  Sharing the Caring  Siemens Communications 
Singer & Partners  Sitel  Sony UK  Spicers  Standard Life Assurance 
State Telecoms  Steria UK  Surrey Heath Borough Council  Suttons 
Telecom Applications     Telecom Service Centres  Telemarketing Co. Ltd 
Teleresources  Telewest Broadband  Tesco  Thames Water  The Telegraph
 Tiscali  T-Mobile  Travelscope Holidays  Travelodge  Travelsphere 
UBS  UCI UK  UNAT  US Airways  VFB Holidays  VWR Merck  Virgin
Holidays  Wales Council for Voluntary Action  Welcome Contact Centre 
Wescot Credit Services  Western Provident Assoc  Widewell Communications 
Wincanton  Woolworths  Workforce Recruitment  Wrexham Borough Council
 Wunderman  Xceed Contact Centre  Zurich Financial Services




 Tel: 01932 254400          Fax: 01932 240294           www.call-centre-europe.com
                                                                            CALL CENTRE EUROPE



                        FEATURES LIST 2006

       Draft: Circumstances may lead to changes to this list -- please confirm with us.




    IN EVERY ISSUE:
o   Latest products and services        o Free offers
o   Free prize competition              o Case Studies
o   Latest news                         o Training
o   The Things They Say... (readers' anecdotes)


Issue 64                              publishes February
Motivation       How to motivate staff to achieve their goals…and benefit the company.

Headsets         Picture special looks at headsets and the choices

Voice & data recording

Preview:         Technology for Marketing exhibition




Issue 65                              publishes April
Incentives

Speech recognition




Issue 66                              publishes July
Outsourcing      How to choose an outsourcer…vital reading when you are entrusting your customers
                 to another company

Locations        When choosing a call centre site we outline the factors to have in mind

SMS and Email

ACDs
                                                                                          CALL CENTRE EUROPE


Issue 67                                  publishes September
Headsets                       Picture special looks at headsets and the choices

Sport Relief                   Picture special

CRM                            The latest software

Previews:                      Call Centre Expo (additional distribution)



Issue 68                                  publishes November
Pay & conditions               The biggest annual survey on salaries & benefits in UK call centres – our
                               exclusive report.
Predictive diallers

VoIP

Preview:                       Call Centre Association convention & exhibition (additional distribution)



Issue 69                                  publishes December / January
Quality monitoring

Locations                      Advice on where to site your call centre

Survey                         Pay and benefits in call centres.

Children in Need               Picture special




PLEASE NOTE:

o     With new products/services, etc., please do not wait for an appropriate feature - we like to brief our readers on
      launches and events as they happen.
o     If you would like to sponsor a competition or profile your product/service, please contact the Editor.
o     Apart from news, deadlines are generally six weeks before print dates. Synopses of proposed articles are
      welcome well before the deadlines.
o     Please ask the Editor for technical details about submissions.
o     All editorial material also appears on our free web site, www.call-centre-europe.com. Material from previous
      issues appears in the site's archive.


Editor:                                   Paul Liptrot                   editor@call-centre-europe.com
Advertisement sales:                      Tony Kaminski                  advertising@call-centre-europe.com
Production:                               Ann Stentiford                 anns@call-centre-europe.com




    Tel: 01932 254400                       Fax: 01932 240294                        www.call-centre-europe.com

				
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