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					           PORT 4008 ROUTE DU HOC
           76700 GONFREVILLE L ORCHER                                                       Last update : 08-25-2011
          FRANCE
          Tel: 33 2 35 20 80 60
          Fax: 33 2 35 55 04 40
           E-mail : info@pai-france.com
                                          QUALITY MANUAL                                    Rev : 0
A. GENERALITIES                                                                             Page : 1 / 19




                ISO 9001 QUALITY
                    MANUAL

  Field of activity: Supply of equipment for the oil, gas, petrochemical, food and pharmaceutical
                                             industries



         VALIDATION AND APPROVAL OF THE QUALITY MANUAL

                                    Name              Position                             Visa

   Drawn up by:              C. BAUDRY            Quality manager


  Controlled and
                             B. LASSARAT                  C.E.O
   approved by:


                                               DISTRIBUTION

       Name                                Distribution                       Company                   Date

                                   INTERNAL DISTRIBUTION
                                   EXTERNAL DISTRIBUTION


    This manual is the property of the company Produits et Accessoires Industriels. It may not be reproduced or
                         disclosed to third parties without written permission from the CEO.
             PORT 4008 ROUTE DU HOC
             76700 GONFREVILLE L ORCHER                                              Last update : 08-25-2011
            FRANCE
            Tel: 33 2 35 20 80 60
            Fax: 33 2 35 55 04 40
             E-mail : info@pai-france.com
                                            QUALITY MANUAL                           Rev : 0
A. GENERALITIES                                                                      Page : 2 / 19



                                            TABLE OF CONTENTS

 A. GENERALITIES
    1.   Flyleaf (Validation, approval and distribution of the EHS quality manual)         Page 1/19
    2.   Table of contents                                                                 Page 2/19
    3.   Presentation of the company Produits et Accessoires Industriels                   Page 3/19
    4.   Permanent improvement of the Quality Management System                            Page 4/19
    5.   Procedure route map                                                               Page 5/19
    6.   Interaction between the processes                                                 Page 6/19
    7.   Updates                                                                           Page 7/19
    8.   Applicable procedures                                                             Page 8/19
    9.   Exceptions                                                                        Page 8/19

 B. QUALITY MANAGEMENT SYSTEM
   1. General requirements                                                                 Page 9/19
   2. Quality manual                                                                       Page 9/19
   3. Document control                                                                     Page 9/19


 C. MANAGEMENT RESPONSIBILITY
    1 Management commitment                                                                Page 10/19
    2. Customer focus                                                                      Page 10/19
    3. Quality policy                                                                      Page 11/19
    4. Responsibility, authority and communication                                         Page 12/19
    5. Management review                                                                   Page 13/19

 D. RESOURCES MANAGEMENT
    1 Provision of resources                                                               Page 14/19
    2. Human resources                                                                     Page 14/19
    3. Infrastructures                                                                     Page 15/19
    4. Work environment                                                                    Page 15/19

 E. SERVICE IMPLEMENTATION
    1. Planning of service requirements                                                    Page 16/19
    2. Customer-related processes                                                          Page 16/19
    3. Design and development                                                              Page 16/19
    4. Purchasing                                                                          Page 16/19
    5. Service preparation and achievement                                                 Page 17/19
    6. Control of monitoring and evaluation devices                                        Page 17/19



 F. EVALUATION, ANALYSIS AND IMPROVEMENT
    1. Monitoring and evaluation                                                           Page 18/19
    2. Control of non-conformities                                                         Page 19/19
    3. Analysis of data                                                                    Page 19/19
    4. Improvement                                                                         Page 19/19
          PORT 4008 ROUTE DU HOC
          76700 GONFREVILLE L ORCHER                                                 Last update : 08-25-2011
         FRANCE
         Tel: 33 2 35 20 80 60
         Fax: 33 2 35 55 04 40
          E-mail : info@pai-france.com
                                         QUALITY MANUAL                              Rev : 0
A. GENERALITIES                                                                      Page : 3 / 19



                               PRESENTATION OF THE COMPANY
   •   Corporate name : Produits et Accessoires Industriels
   •   Legal form :         S.A.S
   •   Capital :            130 000 €
   •   Address :            Port 4008 – Route du Hoc – 76700 Gonfreville L’Orcher
   •   Phone :              02 35 20 80 60
   •   Fax :                02 35 55 04 40
   •   E-mail :             info@pai-france.com
   •   Web site:            www.pai-france.com
   •   French Fiscal Identification Number : 380 186 973 00034
   •   Standard Industrial Classification : 4 669 B
   •   Creation date: 24 December 1990
   •   Contacts :


                  C.E.O                                    B. LASSARAT
                  Quality Manager                          C. BAUDRY
                  Business Manager                         N. TERNON
                  Business Manager                         L. BRUNO
                  Business Manager                         M. MERLEVEDE
                  Business Manager                         C. BAUDRY

   •   Average staff size : 12
   •   Average age : 40
   •   Opening hours: Monday to Friday 8.00 a.m. – 12.00 p.m. / 13.30 – 17.30 p.m.
   •   IT Resources : LINE UP and SILOG softwares

   •   Agreement : ISO 9001 (since June 2011)

   •   Field of activity : Wholesale trade

   •   Activity : Import / Export / Industrial equipment and spare parts trading
            PORT 4008 ROUTE DU HOC
            76700 GONFREVILLE L ORCHER                                                               Last update : 08-25-2011
           FRANCE
           Tel: 33 2 35 20 80 60
           Fax: 33 2 35 55 04 40
            E-mail : info@pai-france.com
                                             QUALITY MANUAL                                          Rev : 0
A. GENERALITIES                                                                                      Page : 4 / 19



                         QUALITY MANAGEMENT PROCESS MODEL


                                 PERMANENT IMPROVEMENT OF THE
                                  QUALITY MANAGEMENT SYSTEM




CUSTOMERS
                           PLAN                                                                           CUSTOMERS
                                                       Management
                                                      responsibility



                                                                                               ACT




                                  Resources                    Evaluation, Analysis and                     Satisfaction
                                 Management                         Improvement




                          DO                                                              CHECK



        Input        Input                        Service implementation                        Output
 Requirements                                                                        Service




                    Customers’ sub-process



                                           Flow of information

                                           ‘Value-Added’ activities
              PORT 4008 ROUTE DU HOC
              76700 GONFREVILLE L ORCHER                                                                   Last update : 08-25-2011
             FRANCE
             Tel: 33 2 35 20 80 60
             Fax: 33 2 35 55 04 40
              E-mail : info@pai-france.com
                                             QUALITY MANUAL                                                Rev : 0
 A. GENERALITIES                                                                                           Page : 5 / 19


                                             PROCEDURE ROUTE MAP


                                                  PROCESS MANAGEMENT
               M1                                M2                             M3                              M4
          Internal audits              Permanent improvement         Management review and data          Customer focus and
              Pilot :                          Pilot :                       analysis                       satisfaction
         Quality Manager                  Quality Manager
                                                                               Pilot:                          Pilot:
C                                                                           Management                    Quality Manager         C
U                                                                                                                                 U
S                                                                                                                                 S
T                                                                                                                                 T
O                                                                                                                                 O
M                                               PROCESS REALIZATION                                                               M
E                                                                                       R2
                                                                                                                   Product        E
                                                 R1
                                     Identification of customers’              Review of customers’
R‘                                                                                requirements
                                                                                                                                  R’
                                            requirements
S                                               Pilot:                                Pilot:                                      S
                                        Quality and Business                   Quality and Business
                                              Managers                              Managers
R                                                                                                                                 S
E                                                                                                                                 A
Q                            R3                                      R4
                                                                                                                                  T
                                                                                                          R5
U                        Purchasing                         Inspection / Delivery                      Invoicing                  I
                           Pilot:                                  Pilot:                                Pilot:
I                   Quality and Business                    Quality and Business
                                                                                                                                  S
                                                                                                  Accounts Department
R                        Managers                                Managers                                                         F
                                                                   & Axis
E                                                                                                                                 A
M                                                                                                                                 C
E                                                                                                                                 T
N                                                                                                                                 I
T                                                                                                                                 O
S                                                                                                                                 N
                                                      SUPPORT PROCESS


          S1                                                    S2                                                S3
     Human Resources                                         Document                                       Risk management
       management                                           management
                                                                                                                 Pilot:
         Pilot:                                                Pilot:                                          Management
       Management                                         Quality Manager
           PORT 4008 ROUTE DU HOC
           76700 GONFREVILLE L ORCHER                                                         Last update : 08-25-2011
          FRANCE
          Tel: 33 2 35 20 80 60
          Fax: 33 2 35 55 04 40
           E-mail : info@pai-france.com
                                           QUALITY MANUAL                                     Rev : 0
A. GENERALITIES                                                                               Page : 6 / 19



                           INTERACTION BETWEEN THE PROCESSES

    I : Incoming processes                      O : Outgoing processes         I/O : Incoming and Outgoing

                                M1        M2     M3    M4     R1    R2    R3     R4    R5    S1    S2    S3

     M1
                                          I/O    I/O                                          I     I     I/O
     Internal audits


     M2
                                 I/O             I/O    I/O   I/O   I/O   I/O    I/O   I/O   I/O   I/O    I/O
     Continual improvement

     M3
     Management review and       I/O      I/O            I                                   I/O    I     I/O
     Data analysis

     M4
     Customers’ satisfaction              I/O     I           I/O                 I     O                 I/O
     focus

     R1
     Customers’ requirements              I/O           I/O          I     I                              I/O
     identification

     R2
     Customers’ requirements              I/O                  I           I                              I/O
     review

     R3
                                          I/O                  I     I            O                       I/O
     Purchasing


     R4
                                          I/O            I                 I            O                 I/O
     Controls / Delivery


     R5
                                          I/O           O                         I                       I/O
     Invoicing

     S1
     Human Resources              I       I/O    I/O                                                      I/O
     Management

     S2
                                  I       I/O     I                                                       I/O
     Document Management


     S3
                                 I/O      I/O    I/O    I/O   I/O   I/O   I/O    I/O   I/O   I/O   I/O
     Risk Management
            PORT 4008 ROUTE DU HOC
            76700 GONFREVILLE L ORCHER                       Last update : 08-25-2011
           FRANCE
           Tel: 33 2 35 20 80 60
           Fax: 33 2 35 55 04 40
            E-mail : info@pai-france.com
                                           QUALITY MANUAL    Rev : 0
A. GENERALITIES                                              Page : 7 / 19



                                                   UPDATES

  Update         Date           Description
    0          10-19-2010       Original Edition
            PORT 4008 ROUTE DU HOC
            76700 GONFREVILLE L ORCHER                                             Last update : 08-25-2011
           FRANCE
           Tel: 33 2 35 20 80 60
           Fax: 33 2 35 55 04 40
            E-mail : info@pai-france.com
                                           QUALITY MANUAL                          Rev : 0
A. GENERALITIES                                                                    Page : 8 / 19



                                           APPLICABLE PROCEDURES

         Ref.                                                     Titles
        P01.01              Document management
        P01.02              Computer and information systems management
        P01.03              Records management
        P02.01              Process management
        P02.02              Back-up document
        P04.01              Management of the requests for quotations
        P04.02              Enquiry to suppliers
        P04.03              Preparation of the quotations
        P04.04              Contract review procedure
        P04.05              Purchasing process
        P04.06              Material receipt and inspection of the goods
        P04.07              Final inspection and shipment of the goods
        P04.08              Invoicing
        P04.09              Evaluation and selection of the suppliers
        P04.10              Process achievement
        P05.01              Handling of non-conformities
        P05.02              Permanent improvement
        P05.03              Internal audit


                                                   EXCEPTIONS


 Associated services: Not applicable.

 Outsourced process: Material receipt, storage and preparation of the goods before shipment to
                    customers

 Design and development: Not applicable.
          PORT 4008 ROUTE DU HOC
          76700 GONFREVILLE L ORCHER                                                                             Last update : 25-08-2011
          FRANCE
          Tel: 33 2 35 20 80 60
          Fax: 33 2 35 55 04 40
          E-mail : info@pai-fance.com   QUALITY MANUAL                                                           Rev : 0

B. QUALITY MANAGEMENT SYSTEM                                                                                     Page : 9 / 19



 SCOPE OF APPLICATION:
 The scope of application of the Quality Management System covers all activities and concerns all
 employees in the company.


                                              1. GENERAL REQUIREMENTS

             1.1. TOPIC
 The purpose of this section is to present all documents related to Quality Management in a hierarchical
 order.

             1.2. QMS DOCUMENTS

                                   1. Quality manual: Document describing the organization of the PAI Quality Management System in
                                   order to implement it according to ISO 9001 requirements.




                                        2. Procedure: Description of one stage or activity of the Quality Management System process



                                               3. Specification: Description of skills that enable PAI to perform an activity or a service




                                                  4. Form: Document allowing the treatment of data or information following a predefined
                                                  procedure




                                                     2. QUALITY MANUAL

 The Quality Manual is:
     • Drawn up by the Quality Manager
     • Checked and approved by the C.E.O
     • Distributed to the Managers, one copy being available to every employee

 The Quality Manager updates the Quality Manual every year. Its distribution may be internal or external /
 controlled or not (see § 1.3.2.3).


                                                  3. DOCUMENT CONTROL

      Applicable procedures:                        P01-01: Document management
                                                    P01-02: Computer system management
                                                    P01-03: Records management
          PORT 4008 ROUTE DU HOC
          76700 GONFREVILLE L ORCHER                                             Last update : 25-aug-2011
          FRANCE
          Tel: 33 2 35 20 80 60
          Fax: 33 2 35 55 04 40
          E-mail : info@pai-fance.com   QUALITY MANUAL                           Rev : 0

C. MANAGEMENT RESPONSIBILITY                                                     Page : 10 / 19


                                        1. MANAGEMENT COMMITMENT

 I, the undersigned, Bertrand LASSARAT, C.E.O of the company Produits et Accessoires Industriels, am
 aware of the imperatives of customers’ expectations as well as benefits resulting from a Quality
 Management System, Health, Safety and Environment (HSE), hereby commit myself without any reserve
 to develop the Quality Management system thanks to:

    •   The implementation of a quality policy
    •   An effective communication within the company with the aim to satisfy customers’ requirements
    •   The definition, the follow-up and the achievement of relevant objectives
    •   The identification and the management of our internal processes and sub-processes by using tools
        such as statistics and internal audits
    •   The organization of meetings and management reviews



                                          2. CUSTOMER FOCUS

 The main objective of the Management is the customer’s satisfaction. A system based on an effective
 Quality Management, safety as well as a performing environment will enable us to meet this goal by
 optimizing communication between both parties. The aim is to understand customers' current and future
 needs and to adapt our internal processes to meet their requirements.
 Therefore, the Management overlooks the procedure in place to gather information, identify, understand
 and manage customers’ needs.

 Data is reviewed and interpreted to adapt:
    • The quality policy
    • The objectives
    • The processes

 The information related to customers’ satisfaction mainly comes from:
    • Customers’ audits
    • Customers’ visits (Direct communication)
    • Market studies
    • Satisfaction surveys
    • Exhibitions
    • Forums on web sites
          PORT 4008 ROUTE DU HOC
          76700 GONFREVILLE L ORCHER                                                 Last update : 25-aug-2011
          FRANCE
          Tel: 33 2 35 20 80 60
          Fax: 33 2 35 55 04 40
          E-mail : info@pai-fance.com   QUALITY MANUAL                               Rev : 0

C. MANAGEMENT RESPONSIBILITY                                                         Page : 11 / 19


                                          3. QUALITY POLICY

 Our HSE quality policy is based on the satisfaction of our customers, employees, partners and
 shareholders.

 Continuous improvement of overall performance is a permanent objective in our organization.

 Innovation will boost our Quality, Safety and Environment system and will be the motor of our ambition:
 Always improve our performance to satisfy our customers by anticipating their needs.

 To achieve this goal, our HSE Quality policy should be shared and accepted by all. In this way, we will be
 able to identify and eliminate non conformities and allow our customers, partners, employees and
 shareholders greater satisfaction.

                       An HSE Quality approach is above all an improvement approach.

 By adopting this position, our goal is to achieve 100% of satisfaction through:

    •   On-time deliveries
    •   Products and services of quality in accordance with applicable regulations and standards
    •   A dynamic organization based on active listening and customer focus
    •   The steady development of our technical expertise
    •   The safety of our customers and employees
    •   The knowledge of our environment as well as our capacity to adapt our processes to its evolution

 Having an independent point of view, the Quality Manager has full authority to implement the Quality,
 Safety and Environment policy. Meetings and Management reviews will enable us to constantly improve our
 way of working.

 Together, let’s make this process a profitable, cheerful and professional experience!




                                                           Bertrand LASSARAT
            PORT 4008 ROUTE DU HOC
            76700 GONFREVILLE L ORCHER                                                             Last update : 25-aug-2011
            FRANCE
            Tel: 33 2 35 20 80 60
            Fax: 33 2 35 55 04 40
            E-mail : info@pai-fance.com   QUALITY MANUAL                                           Rev : 0

C. MANAGEMENT RESPONSIBILITY                                                                       Page : 12 / 19


                  4. RESPONSIBILITY, AUTHORITY AND COMMUNICATION

                     4.1. ORGANIZATION CHART
 A nominative organization chart completes the general chart presented below. This chart is updated every
 time the composition of the team is changed, controlled during the Management review and approved by
 the C.E.O.


                                                          C.E.O




                                                     Office Manager




                                Quality Manager                             Accountancy




                                                                             Assistant
                                Quality Assistant
                                                                            Accountant




                               Logistics Manager




                                                    Business Managers




                                                                  Africa and Middle       Engineering
European customers     Algeria Area         EXXON Contract                                                   Product Manager
                                                                     East areas           contractor



                        Commercial                                   Commercial            Commercial
                        Assistants                                    Assistant             Assistant




                     4.2. RESPONSIBILITIES AND AUTHORITIES
 The C.E.O’s mission is to supervise the implementation of the overall management system presented in this
 manual.
 People whose responsibilities are described in this chapter have the task to implement and control the
 good application of the rules presented in this manual, within the limits of their competence.
          PORT 4008 ROUTE DU HOC
          76700 GONFREVILLE L ORCHER                                               Last update : 25-aug-2011
          FRANCE
          Tel: 33 2 35 20 80 60
          Fax: 33 2 35 55 04 40
          E-mail : info@pai-fance.com   QUALITY MANUAL                             Rev : 0

C. MANAGEMENT RESPONSIBILITY                                                       Page : 13 / 19


                                          5. MANAGEMENT REVIEW

 The management review is chaired by the C.E.O, scheduled every year and directed by the Quality
 Manager.

 The participants are:

    • The C.E.O
    • The Quality Manager

 After the meeting, the minutes are established by the Quality Manager and distributed to all participants.
           PORT 4008 ROUTE DU HOC
           76700 GONFREVILLE L ORCHER                                             Last update : 08-25-2011
           FRANCE
           Tel: 33 2 35 20 80 60
           Fax: 33 2 35 55 04 40
           E-mail : info@pai-fance.com   QUALITY MANUAL                           Rev : 0

D. RESOURCES MANAGEMENT                                                           Page : 14 / 19


                                         1. PROVISION OF RESOURCES

              1.1. DEFINITION AND NEEDS ANALYSIS
 The Top Management provides the resources necessary to implement an efficient Quality Management
 System based on needs identified by members of the management. Those needs are analyzed during the
 Management review. Monitoring and effectiveness of the decisions taken are discussed during the quality
 meetings. The agenda may concern Human Resources (hiring a new employee or training, for instance),
 infrastructure or work environment.


              1.2. MEANS
 The Top Management identifies the means, dedicates staff, and provides resources to Management
 members in charge of implementing and checking tasks including:

       •   The knowledge of standards and existing check-up procedure
       •   Adequate training to meet the needs of the function and / or workstation
       •   Enough time to do the work
       •   Infrastructures and equipment
       •   Work environment
       •   Written procedures
       •   The means of access to records
       •   Internal audits



                                            2. HUMAN RESOURCES

              2.1. SKILLS AND AWARENESS
 The required skills have to be defined in order to identify training needs.

 Job descriptions are therefore drawn up for each position. The managers continually check the complete
 adequacy between required skills and employees qualifications. A report is made during the Management
 review.

 Skills management is an ongoing investment which aims to meet customers’ needs. This management is
 based on the implementation of actions defined during the Management review or during quality meetings,
 according to the situation. Measures taken are checked and evaluated every year in terms of efficiency
 through the analysis of the development of skills of each employee.
          PORT 4008 ROUTE DU HOC
          76700 GONFREVILLE L ORCHER                                                  Last update : 08-25-2011
          FRANCE
          Tel: 33 2 35 20 80 60
          Fax: 33 2 35 55 04 40
          E-mail : info@pai-fance.com   QUALITY MANUAL                                Rev : 0

D. RESOURCES MANAGEMENT                                                               Page : 15 / 19



             2.2. NEW EMPLOYEES
 Upon his arrival in the company, the new employee is welcomed by the Quality Manager who introduces him
 to the team and the company (premises, organization, for instance).

 The employee receives a factsheet which presents him with the quality management system
 (Documentation system, forms to be filled in, etc.) as well as the instructions to follow in terms of Safety,
 Health and Environment. A mentor is appointed to assist the integration of the employee and provide him
 with technical assistance.

                                           3. INFRASTRUCTURES

 The company provides and maintains the infrastructures so as to implement efficiently the Quality
 Management System.

 Infrastructures include:

    •   Premises and workstations
    •   Computer hardware and work equipment
    •   Support services (such as logistics, information and communication systems)

 Infrastructure needs are directly expressed to the Top Management during the management review or
 during quality meetings.


                                         4. WORK ENVIRONMENT

 Good working conditions and the supply of facilities necessary for the proper functioning of society such
 as water or electricity are implemented under the authority of the Management.

 Physical and environmental factors (temperature, noise, lighting, cleanliness) as well as risks linked to our
 activity are identified and controlled. Prevention measures are implemented in such a way to limit risks for
 our employees (See documentation: Identification of the risks for each workstation).
          PORT 4008 ROUTE DU HOC
          76700 GONFREVILLE L ORCHER                                                     Last update : 08-25-2011
          FRANCE
          Tel: 33 2 35 20 80 60
          Fax: 33 2 35 55 04 40
          E-mail : info@pai-fance.com   QUALITY MANUAL                                   Rev : 0

E. SERVICE IMPLEMENTATION                                                                Page : 16 / 19



                                 1. PLANNING OF SERVICE REQUIREMENTS

 The business planning is based on information entered in our software.
 The data administration is necessary to identify resources and ensure the delivery of customers’ orders.

 The business managers plan orders to meet customers’ needs. In addition, the software allows them to
 know at any time at what stage of the process the order is and when it is likely to be delivered.



                                        2. CUSTOMER-RELATED PROCESSES

       Applicable procedures:           P04-01: Management of the requests for quotation
                                        P04-02: Sourcing
                                        P04-03: Preparation and follow-up of the quotations
                                        P04-10: Realization process




                                          3. DESIGN AND DEVELOPMENT

       Due to our activity, this chapter does not apply to our company.



                                                    4. PURCHASING

       Applicable procedures:           P04-02: Sourcing
                                        P04-05: Purchasing process
                                        P04-09: Selection, evaluation of the suppliers
                                        P05-01: Management of non-conformities


 A list of suppliers within the company is regularly updated by the Quality Manager in accordance with the
 procedure P04-09.
 Receiving control is performed in accordance with Section F of this Manual § 1.4.2.
          PORT 4008 ROUTE DU HOC
          76700 GONFREVILLE L ORCHER                                               Last update : 08-25-2011
          FRANCE
          Tel: 33 2 35 20 80 60
          Fax: 33 2 35 55 04 40
          E-mail : info@pai-fance.com   QUALITY MANUAL                             Rev : 0

E. SERVICE IMPLEMENTATION                                                          Page : 17 / 19


                              5. SERVICE PREPARATION AND ACHIEVEMENT

       Applicable procedures:           P04-10: Process realization


 The service preparation is intended to prevent the occurrence of non-conformities thanks to the
 identification of the critical characteristics of the product. The service is managed by a computerized
 management system from which access is controlled.




                   6. CONTROL OF MONITORING AND EVALUATION DEVICES

 The knowledge of monitoring is based on management system, surveillance and evaluation and data analysis.
          PORT 4008 ROUTE DU HOC
          76700 GONFREVILLE L ORCHER                                               Last update : 08-25-2011
          FRANCE
          Tel: 33 2 35 20 80 60
          Fax: 33 2 35 55 04 40
          E-mail : info@pai-fance.com   QUALITY MANUAL                             Rev : 0

F. EVALUATION, ANALYSIS AND IMPROVEMENT                                            Page : 18 /19


                                        1. MONITORING AND EVALUATION

             1.1. CUSTOMER SATISFACTION
 Customers’ satisfaction is measured by:
    • Contacts with customers
    • Customers’ assessment
    • Customers’ feedbacks and requirements


             1.2. INTERNAL AUDIT
       Applicable procedures:            P05-03: Internal audits


 The whole information gathered within the company (Internal audit of the Quality System Management)
 will allow managers to check annually the good match between the quality management practices and the
 company (Application of the quality manual, procedures and the specifications).




             1.3. PROCESS MONITORING AND MEASUREMENT

 The efficiency of the process is regularly controlled during quality meetings thanks to the definition of
 methods based on the analysis of processes and their impact on the efficiency of the quality Management
 System.
 Indicators are identified, calculated and analyzed at each stage of the processes (Management, realization
 and support). Goals are defined, quantified and an action plan is implemented to achieve them.


             1.4. MONITORING QUALITY OF SERVICE: MEASUREMENT AND
             ESTIMATION


 The controller ‘AXIS’ checks each order to make sure that the right goods are delivered on time and in
 good condition. He also controls the good match between the delivery note, the shipping marks and draws
 up the receipt check list (MR). The Business Manager and Quality Manager are notified of any defective
 delivery or noncompliance.
 All these verifications provide evidence that the product meets customer requirements and has undergone
 the necessary checks.
           PORT 4008 ROUTE DU HOC
           76700 GONFREVILLE L ORCHER                                                   Last update : 08-25-2011
           FRANCE
           Tel: 33 2 35 20 80 60
           Fax: 33 2 35 55 04 40
           E-mail : info@pai-fance.com    QUALITY MANUAL                                Rev : 0

F. MEASUREMENT, ANALYSIS AND IMPROVEMENT                                                Page : 19 /19




                                         2. CONTROL OF NON-CONFORMITIES

        Applicable documents:             P05-01: Control of non-conformities product




                                                 3. ANALYSIS OF DATA

 The aim is to determine, collect and analyze data to demonstrate the effectiveness of the Quality
 Management System and identify areas for improvement.

 The analysis of this data provides information about:

    •    Customers’ satisfaction
    •    The compliance of the products
    •    The efficiency of those processes (management, realization and support)




                                                     4. IMPROVEMENT

     Applicable documents: P05-02: Permanent improvement


 The objective of permanent improvement is to correct or prevent all real or potential malfunctions for
 instance: not achieving quality objectives; differences detected in audit; non-satisfaction of the
 customers, inefficient processes.


 Any improvement action is recorded as a corrective or preventive action.

				
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