A u t o m o t i v e S e r vi c e C o u n c i l s o f C a l i f o r n i a
MT. DIABLO—CHAPTER 20
ASCCA CHAPTER 20, Volume 7, Issue 7—JANUARY 2012 JANUARY 9, 2012
“Confident Selling - I think I can?”
What’s the difference between a Service Writer selling 50% and
OFFICERS & BOARD
one that sells 90% of their attempted sales? PRESIDENT
In short, Confidence! Confidence selling is the key to most Jeff Stich …………. 925-682-2281
GREAT sales individuals. VICE PRESIDENT
Mary Kemnitz ………...925-356-0683
Join Team ESi for a class on Confidence selling, the Techniques, email@example.com
the Attitude and the Results you should expect. Andy Hagin……….…...925-228-5115
Linda Beil ……………..925-676-8376
Ted Curran ………..….925-634-4145
Marty Bloom ……….....925-518-3985
Maylan Newton brings his over 35 years of CHAPTER REPRESENTATIVE
achievements within the Automotive Repair Steve Elstins………….925-676-8376
Industry as a Technician, Service Advisor, DIRECTORS AT LARGE
Service Manager and now the Owner to every Felix Boston ……….....925-685-4783
seminar and class he presents. Sergio Garcia ………..510–964-1541
Hans Hiller ………...….925-680-2888
Thursday, January 19, 2012 firstname.lastname@example.org
Matt Patterson …….....925-872-3571
Social Gathering 6:30 p.m. Meeting & Dinner 6:45 Hans Rudolph………...925-577-3909
STATE ASCCA BOARD
Zio Fraedo’s, 611 Gregory Lane, Pleasant Hill, CA 94523 Allen Pennebaker - Mary Kemnitz -
Tel: 925-933-9091 Jeff Stich - Steve Elstins
Page 2 A S C C A C H A P T E R 2 0, V o l u m e 7 , I s s u e 7 — J A N U A R Y 2 0 1 2
Mt. Diablo Chapter 20 - January 2012
ASC-CA Chapter 20 MISSION STATEMENT
“To promote professionalism throughout our industry by upholding our state code of ethics and sharing our successes and
failures with our members and future members” . “To elevate and unite automotive professionals and give them a voice”.
Dawn of a New Day and New Year 2012. Chapter 20, Welcome to 2012. I hope all of you had Joyous Holidays and a
Happy New Year. I hope the Holiday season allowed you to share time and enjoy your families, friends and great food,
(some gifts and football too).
2011 - What a year we had in Chapter 20. We were successful in having great meetings with awesome speakers, had a
successful vendor fair / membership drive and started a scholarship program. We are so appreciative of all of our mem-
bers, associate members and benefit providers. With your Board of Directors, new growth of members, the retention
of current members and the benefits that ASCCA provides for us, 2012 is on target to be more successful than 2011.
I am so honored to be your President of Chapter 20 in 2012. We have
assembled a great Board to serve you, the members, our most valuable
resource. Our 2012 Board of Directors Roster is listed in the newsletter.
A new addition for 2012 is our Directors at Large. I am so pleased that
Felix Boston, Sergio Garcia, Hans Hiller, Matt Patterson and Hans
Rudolph have joined your Board as Directors at Large. I am so excited to
be working with each of them during the year.
Chapter 20 has scheduled another great year of speakers for the 2012 year.
January's meeting is no exception. Maylan Newton of ESi is going to speak
to us on the topic, “Confident Selling - I Think I Can". I am sure after
attending the meeting your outlook will change to "I Know I Can".
At the January Board meeting. Maylan always provides us with the tools necessary to make a change in
Linda Beil is the photographer ... our businesses, the very next day.
With the list of the speakers scheduled during the year, our Vendor Fair, Training Classes and other ideas that the Board
is looking at, 2012 is going to "ROCK". What we are asking for is your continued support and attendance in the
Chapter. With the Strength of our Board, the Strength of our Membership and the Strength of the ASCCA Association
we have all of the tools to stay successful in our Businesses. Just with our membership alone, there are over a 1000
years of experience in auto repair.
With all of the upcoming changes in BAR, New Law changes for 2012, it would be very difficult for us as individuals to
keep up with them. This is why it is so important to stay informed by attending the chapter meetings and reading the
Chapter 20 and ASCCA newsletters. If you have any questions, suggestions or concerns, Please don't hesitate to contact
one of Board Members. We will use our diligence to answer or obtain an answer for you.
Thank You, See You January 19........Jeff Stich.....2012 Chapter 20 President
2012 BOARD OF DIRECTORS 2012 Meeting Calendar
President Jeff Stich Vice President Mary Kemnitz January 19 Maylan Newton
Secretary Andy Hagin (& Linda Beil) Treasurer Wesley Young Wednesday, Feb 15 Felix Boston
Membership Director Marty Bloom Chapter Rep Steve Elstins
March 15 Craig Johnson, Chair -
Education Coordinator Ted Curran
Govt Affairs Committee
Meeting Coordinator Steve Markus
Directors at Large Felix Boston, Sergio Garcia, Hans Hiller, April 19 Vendor Fair
Matt Patterson, Hans Rudolph May 17 Mudlick Mail
A S C C A C H A P T E R 2 0, V o l u m e 7 , I s s u e 7 — J A N U A R Y 2 0 1 2
CHAPTER 20 MEMBER LIST Page 1
AAMCO Transmissions Auto Tech Complete Automotive Car Frank's Auto Service Mekatron Concord
Derek Tinder Troy Love Repair (CARS) Margaret & Dave Frank Ian G. Miller
1410 Auto Center Drive 2077 A Camino Ramon Bob Buchen 1255 Boulevard Way 1771 Concord Ave
Walnut Creek, CA 94597 San Ramon, CA 94583 13052 San Pablo Avenue Walnut Creek, CA 94595 Concord, CA 94520
925-945-1088 925-867-9300 925-942-3677 925-687-8300
San Pablo, CA 94805
510-232-2277 Mel & Sons Muffler
AAMCO Transmissions Autos International Gene’s Auto Repair Don Bailey
Wesley Young Gary Miller Contra Costa College Tracy Renee 1780 Monument Blvd
2096 Market Street 2201 Commerce Avenue Lucile Beatty 37 Tennessee Street Concord, CA 94520
Concord, CA 94520 Concord, CA 94520 2600 Mission Bell Drive Vallejo, CA 94590 925-825-9700
925-676-8167 925-676-0440 San Pablo, CA 94806 707-642-1900
510-235-7800, ext 4296 Mendelson Autobody
A&A Auto Rpr / N Main Tow Autotron Service Center German Auto Clinic Ted Mendelson
Ryan Tunison Jose Lara 38 Beta Court, Ste A5
Alberto Guzman D&H Enterprises
3688 Washington St. Ste F 2040 N. Main St., # 11 San Ramon, CA 94583
5036 Blum Road Dave & Mary Kemnitz 925-838-2343
Martinez, CA 94553 Pleasanton, CA 94566 Walnut Creek, CA 94596
2689 Monument Blvd 925-944-0240
925-933-3368 925-484-2400 Concord, CA 94520 Machado's Auto Care
925-356-0683 German Sport Rich Machado
Acalanes High School Autoworld Automotive Lerry & Carlos Suarez 4001 First Street, No. 1
Grant Cusick Anthony DeAmaral Devil Mountain Diesel 1400 Autocenter Drive Livermore, CA 94551
1200 Pleasant Hill Road 2094 Market Street Jason Loelieger Walnut Creek, CA 94597 925-606-8194
Lafayette, CA 94549 Concord, CA 94520 Mark Fuenzalida 925-934-6665
925-935-2600 925-288-1800 197 Mayhew Way Meineke Car Care Center
Walnut Creek, CA 94597 Gilmores Auto Service Guy Nesbeth
Ace Auto Repair & Tire Ctr BG Fleming Distrib. Co. 925-954-8582 Phillip Sanders 2425 Pacheco Blvd
Tom Fredrich Richard Rodriguez 2151 N. Broadway Martinez, CA 94553
2560 San Ramon Valley 1011 Suncast Lane Diablo Auto Specialists Walnut Creek, CA 94596 925-335-9868
Blvd. El Dorado Hills, CA 95762 Tim Stussi 925-939-9430
1413 Carlback Avenue Monkey Wrenches, Inc.
San Ramon, CA 94583 916-933-2430 Hagin's Automotive, Inc.
Walnut Creek, CA 94596 Ted Curran
925-743-1552 Andy Hagin 8130 Brentwood Blvd
Beyond Repair Auto Svc 925-932-6701 3725 Alhambra Ave Brentwood, CA 94513
Airbag Service & Techzone Bill & Susan Watterson, Martinez, CA 94553
Diablo Marine & Trailer 925-634-4145
Matt Patterson Mike Baker
Leo & Lorraine Bartneck & 925-228-5115
32 California Ave, Ste A 5815 Pacheco Blvd Moraga Motors
Pleasanton, CA 94566 Pacheco, CA 94553 Dave Dyson Ron Schumacker
150-A Nardi Lane Jasper Engines & Trans.
800-763-8588 925-671-7424 Mitch Clayton 530 Moraga Road
Martinez, CA 94553 Moraga, CA 94556
925-372-0855 P.O. Box 650
Alhambra High School Bloom, Marty 925-376-0692
Jasper, IN 47547
150 E Street Internet Marketing &
Dick & Ryan's Auto Repair 800-827-7455 ext 1577
Martinez, CA 94553 Search Engine Consultant Morgans Machine &
1145 Glengarry Drive Trevor Stoneham
925-313-0440 J&D Automotive Marine
1679 1st Street
Walnut Creek, CA 94596 Jeffrey Westhafer Donna & Tim Morgan
Livermore, CA 94550
Alex’s Automotive Rpr Ctr 925-518-3985 2681 A Cloverdale Avenue 1285 Parkside Drive
Tom Fernandez Concord, CA 94518 Walnut Creek, CA 94596
3190 Bayshore Road Central Automotive 925-270-3572 925-939-7346
Dublin Car Tek
Benicia, CA 94510 Rob & Susan Service Tim Johnson
Just Joe’s Automotive Orinda Motors
707-746-5333 1425 Autocenter Drive 6008 Dougherty Rd.
Joe Mandujano Allen Pennebaker
Walnut Creek, CA 94597 Dublin, CA 94568 63 Orinda Way
925-932-6604 1110 Erickson Rd
All-Flow Muffler & Auto 925-829-9300 Orinda, CA 94563
Concord, CA 94520
Danny Larson 925-254-2012
3900 Pacheco Blvd Chris’ Engine & Auto Repr 925-676-6700
European Auto Repair
Martinez, CA 94593 Chris & Denise Terry Orinda Shell Auto Care
925-229-3044 Carlos Showing Karden Automotive
4770 East 2nd Street Kathy Mitchell
Benicia, CA 94510 1573 Third Avenue Karen Edwards / Lyn Barber 9 Orinda Way
Anderson’s Automotive 707-746-5143 Walnut Creek, CA 94597 1400 Central Road # 6 Orinda, CA 94563
Scott & Josh Anderson 925-944-5606 Walnut Creek, CA 94596 925-254-1486
428 N Buchanan Circle #10 Clayton Valley Auto Svc 925-939-6769
Pacheco, CA 94553 Farmers Insurance Group Pioneer Auto Service
925-595-0855 / 525-9710 Jeff Stich LaVere’s VW & Audi Only
1505 Rishell Drive Felix “FJ” Boston Bob Fuenzalida
620 Contra Costa Blvd,#212 Gary LaVere
Concord, CA 94521 1121 Landini Lane 1955 San Ramon Valley
Auto Electric & Fuel Pleasant Hill, CA 94523 Blvd.
Doug Mueller 925-682-2281 Concord, CA 94520
925-685-4783 925-798-2001 San Ramon, CA 94583
2655 Monument Blvd. # B Clayton Valley Shell 925-837-1000
Concord, CA 94520 Amir Hatambeiki Five Star Automotive M Service
925-680-2888 Brian & Janice Andrews Dante Paulazzo Precision Auto Repair
1500 Kirker Pass Road
1440 Concord Ave. Ste C 2008 Mount Diablo Blvd. Tyler & Renee Edgren
Concord, CA 94521
Concord, CA 94520 Walnut Creek, CA 94596 164 A Wyoming Street
925-672-3900 / 672-3361
925-609-7827 925-932-8744 Pleasanton, CA 94566
A S C C A C H A P T E R 2 0, V o l u m e 7 , I s s u e 7 — J A N U A R Y 2 0 1 2
CHAPTER 20 MEMBER LIST - cont. Mystery solved ...
Randys Mobile Mech’l Svc Team Chevrolet, Cadillac, OK, the person behind the voice happens to be Céline, so
Randy Wilferd Mazda & Honda
2750 Cloverdale Ave. Chris McGreevy here is some background for all those itching to know…
Concord, CA 94518 301 Automall Parkway
925-288-0766 Vallejo, CA 94591 Céline was born and raised in what
707-647-9150 is now Zimbabwe many years ago.
S.G. Auto Repair
Sergio Garcia Timmons Auto & Truck Rpr She feels very fortunate to have
16400 San Pablo Ave Dave and Lisa Timmons
San Pablo, CA 94806 2855 Contra Costa Blvd grown up in southern Africa, amid a
510-964-1541 Pleasant Hill, CA 94523 number of very different cultures.
S.P. Automotive Supply
Her parents had emigrated there
Steve Markus Tuolumne Auto Rpr & Electric from Germany in the 50’s when the
3410 Pacheco Blvd
625 Tuolumne St, #C colonies were heavily recruiting.
Martinez, CA 94553
Vallejo, CA 94590 Céline went to university in
Johannesburg, obtaining a degree in ‘Town & Regional
Simpkins Auto Care Walnut Creek Automotive Planning’, very different to ‘planning’ in the States. It all
Bill Simpkins Bill & Jeff Boaman
980 Adams Street morphed into a career in “economic development” over
1532 Mt. Diablo Blvd
Benecia, CA 94510 Walnut Creek, CA 94596 here, but she returned to newly independent (post-war)
707-746-0535 925-934-8600 Zimbabwe upon graduating and spent a very exciting
Solano Way Auto Repair Walnut Creek Transmission couple of years in rural Zimbabwe helping empower local
Ken R. Fritzberg Jim Heffern people to improve communities’ lives. Her thesis had
2197 Solano Way 2040 N. Main # 1
Concord, CA 94520 Walnut Creek, CA 94596
focused on small-scale rural enterprises, which is where
925-676-2890 925-945-0510 you come in – she has never lost her passion for helping
the “small folks” – they are the ones who are the backbone
Standard Motor Products West Coast Muffler & Tire Rpr
Joe Schwartzbine Steve Elstins of any community.
1460 Arvilla Drive 2090 Market Street
Sacramento, CA 94582 Concord, CA 94520 Céline had itchy feet and in the mid-1980’s embarked on a
two-year round-the-world trip that took her to Europe,
Superior Auto Parts 1-800-Radiator & AC the US, Asia and Australia, on a shoe-string. She worked
Don Smith MikeAllendorf
1055 Detroit Avenue 1023 Shary Court
as a consultant to Germany’s aid organization to save up
Concord, CA 94518 Concord, CA 94518 the money and that is where she met her husband, and
925-771-2231 925-687-7724 now you know why she landed on this side of the Atlantic.
It was tough to ‘break in’ to a career in the US, but Céline ended up as an Economic Development Manager and
then Director in the Central Valley and eventually landed in Napa as that county’s non-profit organization’s
Economic Development Director. ‘Community Development’ describes Céline’s style better. Continued on page 7
Summary of ASCCA’s Legislative Accomplishments for 2011
Courtesy Jack Molodanof, ASCCA Attorney
The ASCCA maintains a strong presence at the state capitol to protect the rights of automotive professionals. ASCCA promotes
legislation to improve the automotive industry. ASCCA has an Executive Director, Governmental Affairs Committee, Legislative
Chair and a full time Lobbyist- all who work on your behalf to make sure that the Legislature, Bureau of Automotive Repair
(BAR), Air Resources Board (ARB) and other regulatory agencies are aware of concerns of the automotive industry.
Some of the accomplishments for 2011 are:
~ Oppose proposals to extend the current sales tax to automotive services.
~ Oppose state budget tax reform proposals requiring small business to withhold 3% of payments to independent contractors.
~ Oppose legislation that would eliminate the sunset and make permanent a special key replacement exemption for only BMW,
while other car manufactures must comply.
~ Oppose legislation mandating that all employers provide payment of sick leave to all employees.
~ Support legislation giving students the option to take a career technical eduction (CTE) course for purposes of fulfilling high
school graduation requirements.
~ Annual Legislative Day at Capitol to provide face time with lawmakers.
~ Establishment of successful grassroots program with a united voice in protecting the interests of automotive professionals.
Continued on next page
Page 5 A S C C A C H A P T E R 2 0, V o l u m e 7 , I s s u e 7 — J A N U A R Y 2 0 1 2
ASCCA’s Legislative Accomplishments for 2011- continued
~ Meet with BAR and ARB officials to express concerns and suggest improvements to automotive regulations.
~ Testify at BAR hearings; provide input and suggestions re: implementation of the new OBD II smog check program (AB
~ Oppose regulations that create unnecessary burdens, hardships and increase costs to small business;
~ Support BAR enforcement of unlicensed automotive repair shops.
~ Support regulations that clarify Brake Inspections and create standards for brake repair.
~ Support ARB enforcement of unscrupulous repair shops installing illegal catalytic converters.
~ Work closely with regulatory agencies on issues impacting the industry and protecting the interest of both consumers and
automotive repair shops.
~ Attend, participate and be a presence at BAR, ARB and IMRC meetings and industry formats to educate government
officials about the automotive repair industry and express concerns.
With YOUR support we can do much more in 2012!
A S C C A C H A P T E R 2 0, V o l u m e 7 , I s s u e 7 — J A N U A R Y 2 0 1 2 Page 6
New California Laws for 2012, Courtesy Jack Molodanof, ASCCA Attorney
Every year, hundreds of new laws are enacted that may impact automotive repair shops. Below is a summary of some
key measures that take effect January 1, 2012.
Unlicensed Cite and Fine for Automotive Repair Shops. BAR will begin issuing citations and fines against persons
who are performing services, which a license is required by the automotive repair act. This law will target the underground
economy, however it will also apply to registered automotive repair dealers who are diagnosing or repairing failed smog repairs
without being licensed as a smog check facility. Remember, that if a customer states that they have failed smog, a repair shop
cannot legally diagnose or repair the vehicle unless licensed as a smog check station. (BAR Regulations)
Failure to replace Airbag. This new law increases the fine ($2,500 to $5,000) and maintains the misdemeanor penalty
for auto repair shops that charge for a replacement airbag but fail to restore as provided for in the written repair estimate. (See SB
Misclassification of employees as Independent Contractors. This new law prohibits “willful misclassification” of
individuals as independent contractors to avoid properly classifying workers as employees. The new law imposes fines of up to
$25,000 per violation. (See SB 459)
New Employer Disclosure Requirements. The new law defines disclosure requirements for employers. Starting
January 1, 2012 employers must provide employees the following information: A) the rate or rates of pay and the basis for pay (i.e.
whether the employee will be paid by the hour, shift, day, week, salary, piece, commission, or otherwise). The rate information
must also include overtime rates. B) Any allowances claimed as part of the minimum wage, including meal or lodging allowances;
C) The regular payday designated by the employer; D) The name of the employer, including any “doing business as” names used
by the employer; E) The physical address of the employer’s main office or principal place of business. The mailing address must
also be provided if it differs from the principal physical address; F) The telephone number of the employer; G) The name, address
and the telephone number of the employers workers compensation insurance carrier; H) any other information the Labor
Commissioner deems material and necessary. (See AB 469).
An employer’s duty to disclose the above information continues after hiring the employee. When any of the information
listed above changes, employers must notify employees in writing within seven business days. An employer may satisfy this notice
if all the changes are reflected on a timely itemized wage statement (pay stub). An employer may also satisfy the obligation to
update its required information if the changes are provided in another writing required by law. (See AB 469)
Employers Maintaining Payroll Records. The new law extended the time an Employer is required to maintain payroll
records from two to three years. (See AB 469)
Commission Agreements. This new law requires all employers by January 2013 to provide written contracts to
employees who are paid by a commission. (AB 1396)
Consumer Credit Reports. Prohibits use of consumer credit reports for employment unless the position of the person
for whom the report is sought falls into a specified exemption. (See AB 22)
Small Claims Court Increase. This new law increases the monetary jurisdiction amount in Small Claims Court from
$7,500 to $10, 000 for a natural person. Businesses still limited to $5,000. (See SB 221)
Career Technical Education. The new law provides that students have the option to take a career technical education
course for purposes of fulfilling high school graduation requirements. (See AB 1330)
Pregnancy Disability Leave. Requires employers with five or more employees to continue to maintain and pay for health
coverage under a group health plan for an eligible female employee who takes Pregnancy Disability Leave up to a maximum of
four months in a 12-month period. The benefits are at the same level and under the same conditions as if the employee had
continued working during the leave period. (See SB 299)
Genetic Information. Amends the Fair Employment and Housing Act (FEHA) to state that employers are prohibited from
discriminating against employees on the basis of genetic information. Information includes individual genetic test, genetic tests of
family members of the individual and manifestation of a disease or disorder in family members of the individual. (See SB 559)
Gender Expression. Amends the Fair Employment and Housing Act to further define “gender” to include both gender
identity and “gender expression” and to make clear that discrimination on either basis is prohibited. (See AB 887)
SAVE THE DATE! ~ 2012 ASCCA Summer Educational
Conference ~ June 22-24, 2012 ~ Hilton Irvine ~ Orange
County Airport Hotel ~ Tip from Tracy Renee: SW Airlines is
offering one-way flights starting at $59
Page 7 A S C C A C H A P T E R 2 0, V o l u m e 7 , I s s u e 7 — J A N U A R Y 2 0 1 2
Céline was very involved in the Waldorf charter school movement in the North Bay, and after 13 years of
economic development politics threw in the towel in order to devote more time to her two daughters, all the
Continued from Page 4
while not stopping work on her passions, including volunteering at Bioneers and forming a local chapter of Balle
(Business Alliance for Local Living Economies), which was an early force behind the “Go Local” movement.
Céline’s dream is to return ‘home’ in order to help some of the more than a million children in Zimbabwe
orphaned by the Aids epidemic. While she loves you all, she has never stopped missing the African continent.
Céline appreciates being able to help your wonderful chapter and sends you all many blessings.
A S C C A C H A P T E R 2 0, V o l u m e 7 , I s s u e 7 — J A N U A R Y 2 0 1 2 Page 8
Page 9 A S C C A C H A P T E R 2 0, V o l u m e 7 , I s s u e 7 — J A N U A R Y 2 0 1 2
A S C C A C H A P T E R 2 0, V o l u m e 7 , I s s u e 7 — J A N U A R Y 2 0 1 2 Page 10
Automotive Training Institute
Presents the “Think like a CEO Workshop”
Increase Profits and Command
Marketing in 2012
Saturday January 21, 2012 in San Rafael
For more information call 877-875-5999
Inquire about ASCCA scholarships
Professional Technician’s Seminar
Online Webinar Series
1/17/2012 - Key-Off EVAP Diagnostics - 7 and 9 pm EST
Most vehicles check for 0.020” or 0.010” leaks in the EVAP
system now. This cannot be done while the vehicle is mov-
ing and the fuel is sloshing in the tank. Ideal Gas Law prin-
ciples are used to perform these small leak checks when
the vehicle is parked and the engine is off. It often takes
days or even weeks to set a small leak DTC.
Join this 60 minute webinar to:
Discover the changes vehicle manufacturers have
made in EVAP designs
Learn diagnostic techniques to effectively determine if
the system is leaking now
Be prepared to deal with small leak DTCs on a variety
of vehicle makes
Next Team Weekend … Mobile Automotive Re-Programming
Team Weekend and
ASCCA/CAWA Joint Leadership Hesitating to Flash?
February 16-18, 2012 Keeler’s Diagnostic Equipment
Embassy Suites, Sacramento
Register at www.ascca.com Sales, Service and Training
Domestic & Asian Vehicles
landing page can be
Call Jeff 925 768-8828
ASCCA State Office’s contact information:
One Capital Mall, Suite 320, Sacramento, CA 95814, Telephone: (800) 810-4272; Fax:(916) 444-7462
Jackie Miller—Executive Director, Ext 108, email@example.com
Gloria Peterson—Assistant Executive Director, Telephone (916) 924-9054, Ext 104, firstname.lastname@example.org
Heather Vigil —Membership Director, Ext 110, email@example.com