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Why did that New Employee Get Hurt at Work again? All Canadians are entitled to work in a healthy and safe environment, yet every year work- related injuries and diseases cause nearly 1,000 deaths in companies and organization Culture is key to migrant workers’ safety I didn’t understand my safety class With a multicultural workforce, language and cultural barriers may often stand in the way of safety. When this happens, occupational health and safety experts suggest: a picture is worth a thousand words. “(Employers) need to learn some universal and general concept and ideas around culture, values and communication skills,” English is not Common, Like Common Sense to Everyone So when the guy who speaks English does this its ok???? Afraid of the actions placed by others • Migrant workers are covered under most of the same protections as Canadian workers. They are protected by the Charter of Rights and Freedoms, Workplace Safety and WCB Act, Human Rights Code, and the Occupational Health and Safety Act. • They can file health and safety and employment standards complaints with the Ministry of Labor. They can also sue non-compliant employers for breach of contract. However, in practice, many workers are unaware of their rights or fear exercising them due to loss of employment or work permit. Cultural differences pertaining to gender can also be vital information for safety managers • Certain cultures also have stronger connection with their family. Many of them work in a foreign country so they can send money to their family back in their home country. “Many times they will ignore the hazards (at work) because they are desperate to make a living,” It’s best to take note of this fact about your workers when implementing a new safety program, conducting safety training or when communicating safety messages. For example, in certain cultures the men might inherently be averse to taking orders from a female. In such situations, Hand said, the company can make sure that this group of migrant workers is placed under the supervision of a male supervisor. Cultural diversity in Safety Cultural diversity within a workforce manifests itself in many tacit and explicit ways and can be evident in the different physical traits, customs, beliefs, attitudes, values, codes of dress, artifacts, habits and behaviors that characterize a workforce .Cultural factors also determine the ways in which employees encode and decode messages, the meanings they attribute to messages and the conditions under which certain messages may or may not be sent, noticed or interpreted. It also influences the social structure of an organization by determining who talks to whom, about what and what mediums are used Ok did you really go to english class or should you go to English Safety Understanding Class English is known as an SVO language because its speakers share a tendency to organize their sentence structure with the subject first, followed by the verb and ending with the object (Michael (S) – drove (V) – the car (O)). Other linguistic cultures may put the subject last (The car (O) - was driven (V) - by Michael (S)) which explains why some people have difficulty in learning English as a second language. Contemporary linguistic theory has identified that languages differ in three main ways, namely: form (grammar), content (semantics/meaning) and function (pragmatics/intention) Its just a word but who understands For example, consider the complex morphology of the English language, where the verb “dig” has a variety of inflectional forms such as “dug” or “digging”, which should be used in different tenses. Adults learning new languages often find it difficult to differentiate between these inflections and may therefore misunderstand when an instruction has to be carried out. This is complicated by the fact that some words such as “unfortunate”, can be used in the past and current tense without the use of an inflection. Other inflections which can cause confusion are uncaring or disappear. English as a second language, their episodic memory and lexical knowledge must take time to accumulate. Did they not understand or Not understand the words • All employers are responsible for their workers safety. Just because they speak a different language does mean they or you are exempt from: • prevention - how to protect yourself, what to do in the event of an accident, and hazardous substances; • employees - rights, duties, and the complaint resolution process; • compliance policy - measures to ensure that employers and employees fulfill their duties, the role of health and safety officers, the appeals process, and the interpretation of policies and Operations Program Directives; episodic memory As people develop their competence in a language, they acquire a vocabulary – an understanding of the meaning of different words when used in different contexts (semantics). They also develop a lexicon – an understanding of how words relate to each other. For example, an English speaker would consider the phrase “the bug was swimming in goop” by attributing a liquid semantic to the word goop because the previous words refer to “swimming in”. However, a non English speaker would not make this association so easily and probably ask “what is goop?”. Semantic sophistication develops as a result of successive experiences with a particular word and people store such experiences in their “episodic memory” The purpose • The purpose of OHS Legislation is to prevent work-related accidents and diseases in companies and organizations under federal jurisdiction. At the same time, however, both employers and employees have key roles to play in achieving this goal. • SO THE QUESTION IS DID YOU TRAIN THEM TO UNDERS YOUR SAFETY RULES????? Ok what did you say? What did they understand ? Why don’t they do it This refers to the capacity of some expressions to perform some kind of function. Such expressions are called “speech acts” and can be direct or indirect. For example, the request “Please put your safety helmet on?” is a direct speech act because it contains an explicit request to put a helmet on. However, the expression “Do you have your safety helmet on?” is an indirect speech act because it contains an explicit request for verification of helmet ownership and an implicit demand (a hint or suggestion) to put the helmet on. The hidden messages or hints in indirect speech acts such as this are easily missed by new worker migrants meaning that an instruction may go ignored. The real message needs to be delivered In Safety Language as a barrier to communication • Nearly half (48.7%) of your new Canadian workers respondents admitted to having misunderstood work-based instructions as a result of their poor English proficiency and 66.7% acknowledged that they had made a mistake at some point as a result of this. THE RIGHT TO KNOW Workers have three basic rights: • The right to know • The right to act • The right to be protected Workers have the RIGHT TO KNOW about: • Their rights and responsibilities • The hazards present in their workplace • The laws that protect them • The injuries and illnesses incurred by other workers A balancing act in knowing and understanding vs. over protection Simple safety items may seem hard to describe We have Green Hand Programs Why not Green Hand Safety Language Education Programs We all have many options in teaching safety to others, English class is not one of them Teams are available to HELP, not Baby sit your company workers Professional translation services are available for a fee to most providers. In many communities volunteers may be willing to accompany workers to provide translation services. Other Teams can Help in Delivering the Safety Message Assign Mentors to Help you Coach Understanding Cultures Helps our Company Understand Your Safety Knowledge I need to find a solution to my presentations so others go home safely Is this a issue or large problem • Funny we all Bleed Red Ask and Ask again Just because I'm new to your Country • Just because I'm new to your country doesn’t mean I don’t have family, dreams or wants • I dream of being safe • I want to do a good job and succeed in my new career • I want to come home safely to my family too every night just like you. • So please tell me again how to do it safely!! Me You and Our New Team Members The objective of developing cross culture safety training is to make recommendations which could improve the effectiveness of safety communication on site and thereby reduce the level of accidents among this significant segment of the oilfield industry’s workforce. It showed that one implication of managing a linguistically diverse workforce is a reduced capacity to communicate with workers about issues such as health and safety. It also showed that migrant workers are often exposed to higher levels of health and safety risks than non migrant workers and that their knowledge of procedures in this area is often lacking.
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