Why did that New Employee by TPenney


									Why did that New Employee
 Get Hurt at Work again?
 All Canadians are entitled to work in a healthy
  and safe environment, yet every year work-
related injuries and diseases cause nearly 1,000
      deaths in companies and organization
    Culture is key to migrant workers’ safety
I didn’t understand my safety class
With a multicultural workforce, language and
cultural barriers may often stand in the way of
safety. When this happens, occupational health
and safety experts suggest: a picture is worth a
thousand words.
“(Employers) need to learn some universal and
general concept and ideas around culture,
values and communication skills,”
English is not Common, Like Common
           Sense to Everyone
So when the guy who speaks English
       does this its ok????
 Afraid of the actions placed by others
• Migrant workers are covered under most of the same
  protections as Canadian workers. They are protected
  by the Charter of Rights and Freedoms, Workplace
  Safety and WCB Act, Human Rights Code, and the
  Occupational Health and Safety Act.
• They can file health and safety and employment
  standards complaints with the Ministry of Labor. They
  can also sue non-compliant employers for breach of
  contract. However, in practice, many workers are
  unaware of their rights or fear exercising them due to
  loss of employment or work permit.
   Cultural differences pertaining to
  gender can also be vital information
          for safety managers
• Certain cultures also have stronger connection with their family.
  Many of them work in a foreign country so they can send money to
  their family back in their home country.
  “Many times they will ignore the hazards (at work) because they
  are desperate to make a living,” It’s best to take note of this fact
  about your workers when implementing a new safety program,
  conducting safety training or when communicating safety
  For example, in certain cultures the men might inherently be averse
  to taking orders from a female. In such situations, Hand said, the
  company can make sure that this group of migrant workers is
  placed under the supervision of a male supervisor.
        Cultural diversity in Safety
Cultural diversity within a workforce manifests itself in
many tacit and explicit ways and can be evident
in the different physical traits, customs, beliefs, attitudes,
values, codes of dress, artifacts, habits and
behaviors that characterize a workforce .Cultural factors
also determine the ways in which employees encode and
decode messages, the meanings they attribute to
messages and the conditions under which certain
messages may or may not be sent, noticed or interpreted.
It also influences the social structure of an organization
by determining who talks to whom, about what and what
mediums are used
Ok did you really go to english class or
   should you go to English Safety
         Understanding Class
English is known as an SVO language because its
speakers share a tendency to organize their
sentence structure with the subject first, followed
by the verb and ending with the object (Michael (S)
– drove (V) – the car (O)).
Other linguistic cultures may put the subject last
(The car (O) - was driven (V) - by Michael (S)) which
explains why some people have difficulty in learning
English as a second language.
Contemporary linguistic theory has identified that languages differ in three main ways,
       namely: form (grammar), content (semantics/meaning) and function
  Its just a word but who understands
For example, consider the complex
morphology of the English language, where the verb “dig” has
a variety of inflectional forms such as
“dug” or “digging”, which should be used in different tenses.
Adults learning new languages often find it
difficult to differentiate between these inflections and may
therefore misunderstand when an instruction
has to be carried out. This is complicated by the fact that
some words such as “unfortunate”, can be used
in the past and current tense without the use of an inflection.
Other inflections which can cause confusion
are uncaring or disappear.
  English as a second language, their
episodic memory and lexical knowledge
       take time to accumulate.
        Did they not understand or
        Not understand the words
• All employers are responsible for their workers safety.
  Just because they speak a different language does
  mean they or you are exempt from:
• prevention - how to protect yourself, what to do in the
  event of an accident, and hazardous substances;
• employees - rights, duties, and the complaint
  resolution process;
• compliance policy - measures to ensure that employers
  and employees fulfill their duties, the role of health
  and safety officers, the appeals process, and the
  interpretation of policies and Operations Program
               episodic memory
As people develop their competence in a language, they
acquire a vocabulary – an understanding of the meaning of
different words when used in different contexts (semantics).
They also develop a lexicon – an understanding of how words
relate to each other. For example, an English speaker would
consider the phrase “the bug was swimming in goop” by
attributing a liquid semantic to the word goop because the
previous words refer to “swimming in”. However, a non
English speaker would not make this association so easily and
probably ask “what is goop?”. Semantic sophistication
develops as a result of successive experiences with a
particular word and people store such experiences in their
“episodic memory”
                 The purpose
• The purpose of OHS Legislation is to prevent
  work-related accidents and diseases in
  companies and organizations under federal
  jurisdiction. At the same time, however, both
  employers and employees have key roles to
  play in achieving this goal.

  Ok what did you say?
What did they understand ?
            Why don’t they do it
This refers to the capacity of some expressions to perform
some kind of function. Such expressions are called
“speech acts” and can be direct or indirect. For example,
the request “Please put your safety helmet on?” is a
direct speech act because it contains an explicit request
to put a helmet on. However, the expression “Do you
have your safety helmet on?” is an indirect speech act
because it contains an explicit request for verification of
helmet ownership and an implicit demand (a hint or
suggestion) to put the helmet on. The hidden messages
or hints in indirect speech acts such as this are easily
missed by new worker migrants meaning that an
instruction may go ignored.
The real message needs to be delivered
              In Safety
         Language as a barrier to
• Nearly half (48.7%) of your new Canadian
  workers respondents admitted to having
  misunderstood work-based instructions as a
  result of their poor English proficiency and
  66.7% acknowledged that they had made a
  mistake at some point as a result of this.
            THE RIGHT TO KNOW

Workers have three basic rights:
• The right to know
• The right to act
• The right to be protected
Workers have the RIGHT TO KNOW about:
• Their rights and responsibilities
• The hazards present in their workplace
• The laws that protect them
• The injuries and illnesses incurred by other
 A balancing act in knowing and
understanding vs. over protection
Simple safety items may seem hard to
  We have Green Hand Programs
Why not Green Hand Safety Language
        Education Programs
We all have many options in teaching
safety to others, English class is not
            one of them
     Teams are available to HELP,
  not Baby sit your company workers
Professional translation services are available for
a fee to most providers. In many communities
volunteers may be willing to accompany workers
to provide translation services.
Other Teams can Help in Delivering the
          Safety Message
Assign Mentors to Help you Coach
Understanding Cultures
 Helps our Company
Understand Your Safety
    I need to find a solution to my
presentations so others go home safely
   Is this a issue or large problem
• Funny we all Bleed Red
Ask and Ask again
   Just because I'm new to your Country
• Just because I'm new to your country
  doesn’t mean I don’t have family,
  dreams or wants
• I dream of being safe
• I want to do a good job and succeed
  in my new career
• I want to come home safely to my
  family too every night just like you.
• So please tell me again how to do it
 Me You and Our New Team Members
The objective of developing cross culture safety training is
to make recommendations which could improve the
effectiveness of safety communication on site and
thereby reduce the level of accidents among this
significant segment of the oilfield industry’s workforce. It
showed that one implication of managing a linguistically
diverse workforce is a reduced capacity to communicate
with workers about issues such as health and safety. It
also showed that migrant workers are often exposed to
higher levels of health and safety risks than non migrant
workers and that their knowledge of procedures in this
area is often lacking.

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