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					One-Stop Career Centers
Assisting the Asset-Building Process For Low-Income Individuals

February 21, 2008

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Submitting Questions
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 Enter questions into the Chat Room (located in lower left corner of the virtual classroom).  To submit a question or comment, type the question in the text box and click the arrow button.  Your name, the text “(Submitted Question)” and your question will appear in red on your screen, indicating successful submission.  Questions are directly transmitted to presenters – other participants will not see your questions.

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One-Stop Career Centers Assisting the Asset-Building Process for Low-Income Individuals

Practice In the chat room, please type the name of your organization, your location, and how many people are attending with you today.

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Access to Webinar Materials

Materials and presentation slides used in this webinar will be available for download from the: New Today Resources

All webinars are recorded and available for viewing 48 hours after the event. Recorded webinars will be posted to the: Recorded “Webinars”

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One-Stop Career Centers Assisting the Asset-Building Process for Low-Income Individuals

Laura Gleneck, Moderator Law, Health Policy & Disability Center University of Iowa College of Law 617-489-0086 Laura-farah@uiowa.edu

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Disability Program Navigator (DPN) Initiative
 The DPN Initiative is jointly sponsored by the U.S. Department of Labor’s Employment and Training Administration and the Social Security Administration’s Office of Program Development and Research. Since 2003, the DPN Initiative has been funded for approximately $81 million from ETA and $12 million from SSA.  A new position, the Disability Program Navigator, was established in One-Stop Career Centers throughout the country to better inform beneficiaries and other people with disabilities about the work support programs available at One-Stop Career Centers.  There are currently about 500 Navigators across forty-five states, the District of Columbia, and Puerto Rico.  The goal of the DPN initiative is to achieve more seamless, comprehensive, and integrated service delivery and supports that can expand the capacity of the workforce investment system to meet the employment objectives of customers with disabilities.
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Disability Program Navigator (DPN) Initiative

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Disability Program Navigator (DPN) Initiative
 A Disability Program Navigator: – Improves access to programs and services in the One-Stop Career Center for job seekers with disabilities; – Facilitates integrated, seamless, and comprehensive services and supports in One-Stop Career Centers to persons with disabilities. – Improves linkages to the employer community and develops demand-responsive strategies to meet their recruitment and retention needs; and – Brings together multiple partners to foster a collaborative effort by building Interagency Action Groups and Integrated Resource Teams.

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Disability Program Navigator (DPN) Initiative
 For more information, please contact: –Alexandra Kielty, Program Manager for Disability and Older Worker Programs Phone: 202-693-3730 kielty.alexandra@dol.gov –Randee Chafkin, Senior Program Specialist for Disability Programs Phone: 202-693-2723 Chafkin.randee@dol.gov http://www.doleta.gov/disability

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One-Stop Career Centers and the Asset Building Process
 During today’s Webinar you will learn about: – The unique role of the public workforce investment system in the Real Economic Impact Tour in building economic self-sufficiency for customers with low incomes. – How its partnership with the Disability Program Navigators and local One-Stop Career Centers is benefiting a variety of "targeted" populations (youth, older workers, ex-offenders, TANF, ESL, Indian and Native Americas, migrant and seasonal farm workers, and persons with disabilities). – How One-Stop Career Centers are building partnerships that are contributing to their region's economic development through free tax preparation (Volunteer Income Tax Assistance and use of the EITC), other asset building strategies, referral, and resource information dissemination.
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Presenters
 Presenters: – Michael Morris, Director, National Disability Institute – Don Dill, Senior Tax Analyst, Internal Revenue Service – Representatives from three Model One-Stop Career Center Sites • Detroit, Michigan – Marshall Hunt – Gregory Collier • Jacksonville, Florida – Kaye Schmitz – Faron Miles • Milwaukee, Wisconsin – Nayoakee Parker – Danna Rhinehart
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Real Economic Impact Tour
Building healthy financial futures for Americans with disabilities through innovative asset building strategies

Michael Morris Director, National Disability Institute 202-296-2046 mmorris@ndi-inc.org Washington, DC

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Real Economic Impact Tour
 New Agenda New Thinking – Institutions to Community Living – Special Schools to Public Education – Income Maintenance to Employment – Individual Plans to Self-Directed Accounts – Unbanked to Banked – Insecurity to Financial Mainstream

Building a Roadmap out of Poverty

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Real Economic Impact Tour
 Disability Market Segment – Demographics • 54 million people • 22 million families – Employment • 22 million working age • 7.6 million working – Geography • 15% in the Northeast • 31% in the South • 28% Midwest • 16% West – Ethnicity • 12.7% White • 17.5% Black/African American • 21.7 Native American • 6.3% Asian/Pacific Rim • 11.9% Other Cornell 2006 Disability Status Report

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Real Economic Impact Tour
 Real Economic Impact Tour – Purpose: • Provide tax and financial service information and other asset building strategies for persons with disabilities, their families and employers. – Strategy: • Join existing free tax coalitions and provide resources, education and technical assistance to expand existing infrastructure to better serve customers with disabilities.
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Real Economic Impact Tour
 Nuts & Bolts at the Local Level – Develop Workgroups – Collect Data Question on Disability – Provide Disability Training to Volunteers – Check Accessibility of Free Tax Sites – Check Accessibility of Program Materials – Expand and increase role of disability – Provide education on benefits of tax filing

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Real Economic Impact Tour
 Nuts & Bolts at the Local Level – Increase disability visibility through media and planned events – Explore transportation challenges & role of mobile tax clinics – Build new relationships with sponsors and other nondisability community-based groups – Provide financial fitness programs – Leverage REI Tour grants to help expand base of support – Invite new partners to host free tax sites (Goodwill International, Independent Living, Light House for the Blind, Easter Seals, etc.)

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Real Economic Impact Tour
 Nuts & Bolts National Level – Participate in monthly peer-to-peer calls – Participate in Four Part Audio Conference Series – Receive REI Tour mini-grants – Visit REIT Tour website to post information and learn from other cities www.reitour.org – Participate with other invited cities in annual Mayor’s Leadership Academy to network and share best practices – Be honored along with your Mayor as one of five Tour cities at the National Press Club Celebration held every October in Washington, DC – Receive introduction to Tour sponsor in your city and invite to special media events and disability workgroup activities
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Real Economic Impact Tour
 New Partnerships
– – – – – – – – – – – Mayors’ Offices United Way IRS FDIC Taxpayers Assistance Services IDA Providers EITC Coalitions Financial Institutions Community Action Agencies Goodwill International One Stop Employment Offices – State Developmental Disabilities Councils – Easter Seals – Work Incentive Planning and Assistance Workers – Centers for Independent Living – Disability Program Navigators – Associations for the Blind and Deaf

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FOCUS ON ECONOMIC FUTURE
Housing Rental Assistance Community College Home Ownership One-Stop Employment Services Self-Employment Microenterprise Development Access to Health Care Utilization of Work Incentives

INDIVIDUAL WITH A DISABILITY

IDAs Matched Savings Financial Institution Relationships

Financial Education

Youth in Transition EITC – Volunteer Tax Assistance

Transportation

Individual Budgets

Benefits Counseling
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Creating Real Economic Impact
Creating Real Economic Impact through the Earned Income Tax Credit

Don Dill Senior Tax Analyst Internal Revenue Service 404-338-7792 Donald.dill@irs.gov Atlanta, GA

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Earned Income Tax Credit
 Creating Real Economic Impact Through the Earned Income Tax Credit – Federal Tax Benefit That Helps Low and Moderate Income Taxpayers Increase Their Financial Stability • Reduces Employment Taxes for Workers • Supplements Wages • Fully Refundable Tax Credit

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Earned Income Tax Credit
 Creating Real Economic Impact Through the Earned Income Tax Credit – How Much Is The Earned Income Tax Credit Worth for Tax Year 2007? • $4,716 for Worker Raising Two or More Children Who Earned Less Than $37,783 ($39,783 if Joint Return) • $2,853 for Worker Raising One Child Who Earned Less Than $33,421 ($35,421 if Joint Return) • $428 for a Worker Not Raising Children, who is Between the Ages of 25 and 64, and Earned Less Than $12,590 ($14,590 if joint returns)

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Earned Income Tax Credit
 Creating Real Economic Impact Through the Earned Income Tax Credit – The Earned Income Tax Credit is the Largest Federal Aid Program Benefiting Working Individuals • Over $43 Billion Received by 23 Million Taxpayers • EITC Program Dollars are Approximately Equal to TANF and Food Stamp Dollars Combined • EITC Lifts Over 5 Million Individuals Out of Poverty, Including 2.6 Million Children Every Year • KEY – 15% to 25% Fail to Claim The EITC They Have Earned

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Earned Income Tax Credit

Creating Real Economic Impact Through the Earned Income Tax Credit
Awareness and Education
CommunityBased Organization s

Asset Building

Tax Preparation
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Earned Income Tax Credit
 Creating Real Economic Impact Through the Earned Income Tax Credit – Why Focus Efforts on Persons with Disabilities? • One in Five Americans Have a Disability • 22 Million Persons with Disabilities Between Age of 18 and 64 Are Working Age With Over 7 Million Working and 5 Million Filing Tax Returns • One in Three Adults with a Disability Live in Households With Income Less Than $15,000 • Confusion/Misunderstanding of the Interaction of Public Benefits and Tax Refunds

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One-Stop Model: Detroit, MI
Effective strategies and innovative models for promoting asset building, financial literacy, and economic self-sufficiency for working individuals with low-incomes

Marshall Hunt Director, Tax Assistance Program Accounting Aid Society 313-647-9620 mjhunt@accountingaidsociety.org
DETROIT, MICHIGAN

Gregory Collier Workforce Training NWLB/ITA Manager Detroit Workforce Development Department 313-628-2308 gcollier@detroitmi.gov
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One-Stop Model: Detroit, MI
Accounting Aid Society and Detroit Workforce Development Department

A partnership that provides free tax assistance to low-income jobseekers and others in need.
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Detroit Model: Asset Coalition
 Accounting Aid Society – Our Tax Assistance Program has provided free lowincome tax assistance to southeastern Michigan since 1976. – Free in-person tax preparation and e-filing is available from volunteers of the Accounting Aid Society’s Tax Assistance Program at 26 tax sites throughout southeastern Michigan, including three at DWDD sites. – Our Low Income Tax Clinic provides tax information to English Second Language clients and we partner with Legal Aid and Defender to assist low-income clients with tax controversies.

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Detroit Model: One-Stop Career Center
 Detroit Workforce Development Department – A Michigan Works! Agency • The Mission of the Workforce Development Department, a Michigan Works! Agency is to promote the economic self-sufficiency of Detroit residents and to provide qualified workers to local employers through the delivery of cost-effective, high quality employment, training, and education services in partnership with businesses, community-based organizations, educational institutions, and governmental agencies.

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Detroit Model: One-Stop Career Center
 Accounting Aid Society Provides: – Training for DWDD employee and contractor volunteers. – Administrative materials and information for tax site operation. – E-Filing support (transmission and follow-up) for tax clients at DWDD sites.

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Detroit Model: One-Stop Career Center
 DWDD Provides: – Three tax sites at DWDD Centers. A computer lab for training. – Volunteer instructors, supervisors, and tax preparers. – Collaboration with Michigan Rehabilitation Services, co-located at two sites, and other partners such as financial institutions.

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Detroit Model: One-Stop Career Center
 Results – Over the past four years at DWDD sites: – 1,362 Clients Served – $711,000 in EITC Refunds – $1.7 Million in Total Refunds

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One-Stop Model: Jacksonville, FL
Effective strategies and innovative models for promoting asset building, financial literacy, and economic self-sufficiency for working individuals with low-incomes

Kaye Schmitz Executive Director Real$ense Prosperity Campaign 904-940-0296 / kayedschmitz@bellsouth.net Faron Miles Director WorkSource One-Stop Career Center 904-924-1710 ext. 2401 / fmiles@worksourcefl.com
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Jacksonville Model: Asset Coalition
 Real$ense – A Community Coalition – Led by United Way of Northeast Florida – Funded by: United Way, local foundations, non-profit partners, and national banking partners – Recipient of 2007 Best Practice Award from REI Impact Tour – WorkSource • Strategic Ally since coalition inception • As much as 100% employee participation – 3 primary goals • Increase income – through education and EITC • Increase skills – through education and counseling • Increase assets – through education, matched savings
INCREASE INCOME IMPROVE SKILLS SAVINGS TO GAIN ASSETS

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Jacksonville Model: Asset Coalition
 Real$ense – A Community Coalition
– Results in 4 years: • Increased Income: – More than 22,000 income tax returns prepared for free

• More than $30 Million in Total Refunds
– More than 5,700 of those taxpayers claimed EITC • $10 Million returned to the community in EITC refunds – $3 Million taxpayers saved from paid preparation and refund anticipation loans • Improved Skills – More than 3,500 people attended at least one financial education class

• More than 700 graduates
– Counseled more than 6,000 people in financial behavior – More than 100 people certified to open or re-open bank accounts – Financial information disseminated to more than 15,000 people • Assets Gained – Several hundred people enrolled in 3-year matched savings program

• 25 graduates - 21 new home owners, 3 people in degree program, 1 new business owner
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 Real$ense – A Community Coalition – In partnership with NDI and WorkSource: • Held 4th of Florida Asset Development Summits, initiated by Michael Morris • Provided presentations targeted to people with disabilities and their families • Through WorkSource Disability Navigator program - financial education classes targeted to people with disabilities and their families • Opened tax site dedicated to people with disabilities – Provided sign language interpreters – Half of returns prepared claimed EITC • Of entire coalition responses from people with disabilities – 28% paid people to prepare taxes last year – 35% expressed interest in financial education and programs – Followed demographics of all RealSense taxpayers (primarily female, primarily African American, primarily English speaking) – Only 17% filed as married, filing jointly
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Jacksonville Model: Asset Coalition

Jacksonville Model: One-Stop Career Center
 WorkSource – a Real$ense Strategic Ally – RealSense Strategic Ally since coalition inception • Last year – VITA site in each of 8 WorkSource locations in 6 counties – 100% employee participation in VITA Sites – Tax Returns Prepared: • 2,148 returns prepared – 22% of RealSense total • $2,781,976 refunds – 25% of RealSense total • 730 EITC returns prepared – 33% of RealSense total • $997,936 in EITC refunds – 31% of RealSense total
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 WorkSource – a Real$ense Strategic Ally – Partnered with the Independent Living Resource Center (which became a VITA Site for a broad outreach effort) • Prepared almost 50 tax returns – half claimed EITC • Provided ASL interpreters – Duval County – St. Johns County – Guided SSI/SSDI Beneficiaries on EITC (especially for those working under SGA and over age 25) • Outreach to SSA Beneficiaries • Full access for cross disability – Through WorkSource Disability Navigator program financial education classes targeted to people with disabilities and their families
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Jacksonville Model: One-Stop Career Center

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Jacksonville Model: One-Stop Career Center
 WorkSource – a Real$ense Strategic Ally – Plans for 2008 Tax Season: • Mobile tax team to reach more people with disabilities • Additional days at tax site with sign language interpreters • Recruiting speakers, volunteers from Business Leaders Network • Work toward goal of having an active Disability Community Work Group

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One-Stop Model: Milwaukee, WI
Effective strategies and innovative models for promoting asset building, financial literacy, and economic self-sufficiency for working individuals with low-incomes
Nayoakee Parker Asset Development Manager Social Development Commission 414-906-2807/nparker@cr-sdc.org Danna Rhinehart Disability Program Navigator Wisconsin Comprehensive Job Center 414-270-1705/DRhineha@milwjobs.com
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Milwaukee Model: Asset Coalition
 What is the Milwaukee Asset Building Coalition (MABC)? – Private/public partnership that assists low-income Milwaukee County residents achieve financial independence – Established in 2001 – To increase participation in VITA sites and claiming of EITC – To assist residents in becoming asset owners – Emphasizes coordination of existing services, leveraging of community resources and community collaboration – 69 Members strong, CAA lead organization

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Milwaukee Model: Asset Coalition
 Goal, Strategy, and Approach – Goal: • Through education, planning and income support Milwaukee residents to achieve financial independence. – Strategy: • Asset Development Strategy for working families that are less than 200% of the federal poverty guidelines. • Do not limit eligibility based on an asset test. – Approach: • Implement community wide collaboration with a publicprivate partnership. • Coordinate outreach networks and a service delivery system.
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Milwaukee Model: Asset Coalition
The Network
Awareness and Education Tax Preparation Asset Building

Major Components of the Network
Milwaukee Asset Building Coalition

Awareness and Education

Tax Preparation

Asset Building

Culturally Appropriate Grassroots Outreach

Focused Marketing to Corporate Community

Volunteer Income Tax Assistance (VITA) Sites

Checking Accounts Get Checking Program

General Outreach to Low Income Workers

Market to Potential Collaborators

Earned Income Tax Credit

Matched Savings Account IDAs

Targeted Asset Outreach to Low Income Workers

Market to Specific Employees

Homestead Credit

Financial Literacy

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Milwaukee Model: Asset Coalition
 Super Sites – One Stop Career Center in targeted locations. – Increase number served and services offered – Addresses the challenges of local poverty in new ways – Mobile Team to maximize the accessibility of services, resources and information – Potential to bring more resources to low-income working families and to serve as a vehicle to empower residents to move beyond poverty. – City of Milwaukee Health Department identify eligible individuals and families who are without health insurance – Financial institutions open bank accounts on site and provide information on homeownership
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Milwaukee Model: Asset Coalition

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Milwaukee Model: One-Stop Career Center
 About the Centers – Wisconsin’s One-Stop Career Centers are called Comprehensive Job Centers. (CJC’s) – They are fully integrated single-systems of delivery for job seekers and businesses. Services are focused on meeting and exceeding many workforce needs that will ultimately enhance the economic activity in Milwaukee County.

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Milwaukee Model: One-Stop Career Center
 Inside The Center – Workforce Investment Act (WIA) Adult (WIA Title I) – Adult Education and Family Literacy – Wisconsin Job Service – Division of Vocational Rehabilitation (DVR) – Wisconsin Works (W-2) Program – Food Stamp Employment and Training Program (FSET) – Wisconsin Veteran Services – Unemployment Insurance (UI)
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Milwaukee Model: One-Stop Career Center
 Access Points of Service*

– Dislocated Worker Program
– Interfaith Older Worker Program – WIA Youth Program * Programs/services not co-located are called Access Points of Service. These programs are located conveniently throughout the area.

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Milwaukee Model: One-Stop Career Center
 Job Seeker Services – The Employment Resource Center provides many comprehensive services to assist job seekers obtain meaningful employment, advance careers, and/or receive training in high-demand jobs. All job seekers and workers seeking career advancement opportunities are invited to visit the resource room to access services that include: • Employment and Career Assistance –Financial Literacy Workshops –Workshops on Personal Development
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Milwaukee Model: One-Stop Career Center
 Financial Literacy Workshops – FDIC Money Smart – This program is through the Federal Deposit Insurance Corporation. It has 10 modules covering basic financial topics. It begins with descriptions of deposit and credit services offered by banks and moves progressively to topics such as choosing and maintaining a checking account, the mechanics of budgeting, the importance of saving, and how to obtain and use credit effectively. – Living Paycheck-to-Paycheck – A series of 6 workshops focusing on managing day-to-day crisis issues for clients that have jobs. Learning steps to reduce financial debt, manage spending, pay bills on time and pay themselves first. Also reaffirm their role as guardians of the health of their families with proper nutrition and diet.
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Milwaukee Model: One-Stop Career Center
 Financial Literacy Workshops (continued) – Banking/Credit Union Partners – These Partners also give workshops and further our efforts in bringing the most up to date financial information to the participants. In addition, these financial institutions may provide account services for a reduced rate at the end of the workshop series. – Volunteer Income Tax Assistance (VITA) – These services are offered within the Comprehensive Job Centers, through our partnerships with the Milwaukee Asset Building Coalition (MABC) and the Internal Revenue Service’s (IRS) Stakeholder Partnerships Education and Communication Program (SPEC).

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Milwaukee Model: One-Stop Career Center
 Personal Development – Career Change & Choice –These workshops explore the nature of jobs and careers to complex philosophical issues. It provides a wealth of relevant and practical information, including exploration of the job market, what you should know before changing careers and interactive exercises exploring skills, interests and career pathways. A career assessment is also included. – Stress Management- Workshops that defines stress and deals with its causes and reactions, physically, mentally and emotionally. It contains methods and techniques for managing stress and includes a self assessment pin pointing degrees of stress and areas in which to improve.

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Question and Answer Period

Please enter your questions into the Chat Room!

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Share Your Ideas with Your Peers!

Simply log on to Workforce3 One and look for the “Share Content” located on the Homepage

Share your demand-driven strategic plans, models, innovations, resources, and ideas! Submit your content to Workforce3 One at:
http://www.workforce3one.org/members/mywf3/suggest.cfm
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Access to Webinar Materials

Materials and presentation slides used in this webinar will be available for download from the: New Today Resources

All webinars are recorded and available for viewing 48 hours after the event. Recorded webinars will be posted to the: Recorded “Webinars”

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Stay Informed, Get Connected!
Workforce3 One:  Communities of practice  Live web-based events  Register for updates! For more information about the workforce investment system:  Visit www.careeronestop.org  Call 1-877-US2-JOBS

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Spread the Word!

Workforce Innovations 2008: Success Decoded July 15 – 17, 2008 New Orleans, Louisiana www.WorkforceInnovations.org Contact Elaine Kolodny at kolodny.elaine@dol.gov or 202-693-3880 to share ideas and obtain marketing materials
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www.workforce3one.org

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