Cardiff Agile Working Workshops - Learning by babbian

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									Theme
Audit
Case studies


Case studies
Case studies
Confidentiality
Confidentiality
Culture
Culture
Culture
Culture
Culture
Culture
Culture
Culture
Culture
Culture
Culture
Culture
Culture
Culture
Desk / office space
Desk / office space
Desk / office space
Desk / office space
External relations
Finance
Finance
Finance
Finance
Finance


Implementation / project management
Implementation / project management
Implementation / project management
Implementation / project management
Implementation / project management
Implementation / project management
Implementation / project management
Implementation / project management
IT / ICT
IT / ICT
IT / ICT
IT / ICT
IT / ICT
IT / ICT
IT / ICT
IT / ICT
IT / ICT
IT / ICT
Management / Members
Management / Members
Management / Members
Management / Members
Management / Members
Management / Members
Management / Members
Management / Members
Management / Members
Management / Members
Management / Members


Management / Members


Management / Members
Management / Members


Management / Members
Management / Members
Management / Members


Policy
Property / premises
Property / premises
Property / premises
Relationships / staff engagement
Relationships / staff engagement
Relationships / staff engagement
Relationships / staff engagement
Relationships / staff engagement
Relationships / staff engagement
Relationships / staff engagement
Relationships / staff engagement
Relationships / staff engagement
Relationships / staff engagement
Relationships / staff engagement
Service delivery
Service delivery
Agile Working Things to Learn - Cardiff 24 January 2013

Issue
Internal audit
Case studies that match the appropriate organisational type (relevance)
Looking at how to get buy-in from politicians / senior management – work
works, case studies, visible results.
Case studies with visible results.
Sensitive issues – confidentiality, privacy
Issues of dealing with confidentiality
Staff resistance
Lack of trust
Agile mindset for some
Culture of organisation
Staff attitude
Trust is lacking = need for culture change
Culture change
Trust
Social care
Changing trust culture
Behavioural / culture shift
Performance can be increased
Culture change issues
Yes (we do trust staff, in public) but no (not really, in private).
Getting rid of paper documents (lots of scanning)
Some staff enjoy having their personal desk space
Staff reluctance to desk share
Open plan noise issues
Community value
IT costs
Financial support
Economies of scale
Funding
To get sign up the issue of flexible working needs to be firmly placed in the
context of cuts and saving the organisation money.
Project initiation
Mobility
Training
Moving pilots to wider implementation
Alignment with other corporate projects
Not easy to demonstrate
Transport
Multi-skilled team.
Lack of ICT infrastructure
ICT infrastructure – cost, timescale to get ROI, realistic – business case
Social media and internet restrictions
NHS Wales IT can be restrictive
IT – currently in contract for desktops with external company
Broadband / network access
ICT infrastructure for partners e.g. police / health
IT equipment
ICT infrastructure
ICT – providing e.g. health / police with ICT infrastructure
Traditional views of senior management team – trust
Hierarchical structure
Leadership
Work organised in hierarchical way rather than output driven
Councillors’ engagement
Managers tied to old ways of working
Support from senior management
Managers trusting staff
Convincing all senior managers to buy in
Political buy-in

Buy-in from EMPs not able to work in agile (mobile) manner – front line
services

Encouraging managers to accept agile / flexible working – what tricks /
techniques do others have
Changing Council Structure (re-structuring)

Buy-in from senior team and unions that agile working can benefit services,
customers and staff
Members – how have others engaged them
Engaging managers

Hierarchical culture linked to presenteeism and status of attending meetings
– how to change.
Remote access policy
Services still taking short term leases
Parking
Grade 1 listed building
Timescale vs staff change
Staff resistance to change
Fairness – some have to be static e.g. hospitals, some can work anywhere
Redundancies
Disciplinary procedures
How to ensure agile working is seen as fair, regardless of role
Encouraging teamwork over multiple locations
Investment (time) in working together critical
Internal communication
Buy-in critical. How do you successful do this? Timeline?
Some inequalities in job roles
How to balance employee needs with customer needs
Service accessibility
diff 24 January 2013

            Contact
            David Vining, Vale of Glamorgan Council




            Ian Hoskinson, Dyfed-Powys Police
            Ann Bentley, Aneurin Bevan Health Board
            David Vining, Vale of Glamorgan Council
            Donna Merrick, Capital Law
            Jane Williams, ABMU Health Board
            Jane Williams, ABMU Health Board
            Janet Thomas, Neath Port Talbot County Borough Council
            Layton Skilton, Bridgend County Borough Council
            Layton Skilton, Bridgend County Borough Council
            Layton Skilton, Bridgend County Borough Council
            Peter Evans, Ceredigion County Council
            Sharon Lindsey, Newport City Council




            Peter Dallen, Care Council for Wales
            Rhianon Rowland, Care Council for Wales




            Jane Williams, ABMU Health Board
            Rebecca Morris, Blaenau Gwent County Borough Council
            Rhianydd Williams, TUC




            Jane Williams, ABMU Health Board
            Layton Skilton, Bridgend County Borough Council
            Norma Jarboe, WomenCount
            Peter Evans, Ceredigion County Council




            Andrew Mogford, Merthyr Tydfil County Borough Council
Andrew Mogford, Merthyr Tydfil County Borough Council
David Vining, Vale of Glamorgan Council
Fiona Robinson, Aneurin Bevan Health Board
Helen Davies, City and County of Swansea
Ian Hoskinson, Dyfed-Powys Police
Nia Lewis, Newport City Council
Rebecca Morris, Blaenau Gwent County Borough Council



Denise Currell, Careers Wales
Ian Hoskinson, Dyfed-Powys Police
Jane Williams, ABMU Health Board
Janet Thomas, Neath Port Talbot County Borough Council
Nia Lewis, Newport City Council
Norma Jarboe, WomenCount
Rebecca Morris, Blaenau Gwent County Borough Council
Rhianon Rowland, Care Council for Wales
Rhianon Rowland, Care Council for Wales
Sharon Lindsey, Newport City Council

Sharon Lindsey, Newport City Council


Sian Grainger, Wales Audit Office




Jane Williams, ABMU Health Board
David Vining, Vale of Glamorgan Council


Andrew Mogford, Merthyr Tydfil County Borough Council
David Vining, Vale of Glamorgan Council
Fiona Robinson, Aneurin Bevan Health Board
Rhianydd Williams, TUC
Rhianydd Williams, TUC
Richard Knight, Environment Agency Wales
Richard Knight, Environment Agency Wales
E-mail address
DJVining@valeofglamorgan.gov.uk




ian.hoskison@dyfed-powys.pnn.police.uk
ann.bentley@wales.nhs.uk
DJVining@valeofglamorgan.gov.uk
d.merrick@consultcapital.co.uk
jane.williams16@wales.nhs.uk
jane.williams16@wales.nhs.uk
j.n.thomas@npt.gov.uk
Layton.Skilton@bridgend.gov.uk
Layton.Skilton@bridgend.gov.uk
Layton.Skilton@bridgend.gov.uk
Peter.evans@ceredigion.gov.uk
sharon.lindsey@newport.gov.uk




peter.dallen@ccwales.org.uk
Rhianon.rowland@ccwales.org.uk




jane.williams16@wales.nhs.uk
rebecca.morris@blaenau-gwent.gov.uk
rwilliams@tuc.org.uk




jane.williams16@wales.nhs.uk
Layton.Skilton@bridgend.gov.uk
njarboe1@aol.com
Peter.evans@ceredigion.gov.uk




Andrew.mogford@merthyr.gov.uk
Andrew.mogford@merthyr.gov.uk
DJVining@valeofglamorgan.gov.uk
fiona.robinson@wales.nhs.uk
helen.davies@swansea.gov.uk
ian.hoskison@dyfed-powys.pnn.police.uk
nia.lewis@newport.gov.uk
rebecca.morris@blaenau-gwent.gov.uk


Denise.Currell@careerswalesgyrfacymru.com
ian.hoskison@dyfed-powys.pnn.police.uk
jane.williams16@wales.nhs.uk
j.n.thomas@npt.gov.uk
nia.lewis@newport.gov.uk
njarboe1@aol.com
rebecca.morris@blaenau-gwent.gov.uk
Rhianon.rowland@ccwales.org.uk
Rhianon.rowland@ccwales.org.uk
sharon.lindsey@newport.gov.uk
sharon.lindsey@newport.gov.uk


sian.grainger@wao.gov.uk




jane.williams16@wales.nhs.uk
DJVining@valeofglamorgan.gov.uk


Andrew.mogford@merthyr.gov.uk
DJVining@valeofglamorgan.gov.uk
fiona.robinson@wales.nhs.uk
rwilliams@tuc.org.uk
rwilliams@tuc.org.uk
karen.hopkins@environment-agency.wales.gov.uk
karen.hopkins@environment-agency.wales.gov.uk

								
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