Jason P. Lim
466 E. Benrich Drive; Gilbert, AZ 85296 jasonlim@onsiteone.com Phone: (480) 430-3598
WORK EXPERIENCE
Owner & Senior Technician
November 2002 – Present
Onsite One Solutions, LLC 466 E. Benrich Drive; Gilbert, AZ 85281; Phone (480) 474-4986 Manage marketing and customer support for business. Maintain client scheduling and appointments, and personally provide 24/7 on-site emergency computer and network support, and basic computer training for residential and commercial clients.
SPECIFICS: Implement marketing campaigns via fliers and mailers. Maintain contact with new and current clients to grow business. Maintain company website. Delegate “overflow” appointments to backup technicians. Render on-site computer services described on company website.
Contracted Computer Technician
December 2002 – September 2003
Brock Supply Company – IT Department Brock Supply Company – in Tempe; Phone: (480) 968-2222 Implement project to migrate all workstations to Windows 2000 platform. Provide recommendations for equipment purchases and other IT services. Personally interact with company employees to provide basic computer training and computer support. Provide assistance with daily IT issues.
SPECIFICS: Build new Pentium 4 Windows 2000 workstations (configure hardware, install OS, configure OS for network, install office apps, install/configure company database client apps, train employees to use new OS), upgrade existing Windows 98 PCs to Windows 2000, configure Outlook and custom email clients for UNIX server and HTTP email retrieval, installed new laser printers, maintain server backups, assist with company phone system support.
Assistant Manager & Senior Technician
August 2002 – October 2003
Rescuecom of Phoenix Franchise based in Phoenix; Phone: 1 (800) 737-2837 Ensure franchise profitability by working directly w/ franchise owner to handle marketing campaigns and to delegate service calls to other technicians. Personally provide 24/7 onsite emergency computer and network support for residential and commercial customers. Provide basic computer training for customers.
SPECIFICS: Perform disaster data recovery, virus removal, hardware/software upgrades, system optimization, OS re-installations, implement small-scale networking projects, basic website design and management, and install new hardware and software packages.
In-House Computer Technician
January 2001 – September 2002
Phoenix Corporate Office – MIS Department American Fence & Securities, Inc. – in Phoenix; Phone: (602) 734-0500 Perform on-site computer and network support/troubleshooting for corporate office managers and employees. Provide on-call telephone computer support to inter-state branch employees. Implement and maintain computer hardware and software upgrade projects.
SPECIFICS: Perform hardware/software upgrades for HP Vectra and Dell OptiPlex workstations. Remote troubleshooting via VNC and pcAnywhere. Configure RAS (Cisco VPN, Win2k Terminal Services Client) for mobile employees. Configure/maintain network domain and user accounts. Provide daily support for HP LaserJet printers, Outlook 2000 email client, and MS Exchange server.
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WORK EXPERIENCE (continued)
ETS Desktop Support Staff
August 2000 – December 2000
Engineering College – Dean’s Offices Dept. Arizona State University; Tempe, AZ 85287 Perform on-site computer and network support/troubleshooting for Engineering offices and sub-departments. Implement network maintenance projects delegated by IT management. Responsible for computer hardware and Outlook/Exchange e-mail technical support. Perform hardware and software upgrades.
Technical Support Specialist
April 1999 – August 2000
Engineering College – Technical Services Dept. Arizona State University; Tempe, AZ 85287 Perform on-call telephone computer support, manage computer service repair requests via department database, maintain network server backups, verify and create server accounts, sustain video surveillance jobs, and manage print jobs and distribution.
COMPUTER SKILLS
General:
Proficient in all versions of MS Windows OS setup and usage. Experienced w/ all versions of MS Office setup and usage. Experienced w/ wireless networking and high-speed internet integration Experienced w/ MS Exchange, Outlook, Outlook Express email setup Experienced w/ Microsoft Windows user & domain network management Windows PC systems software/hardware troubleshooting experience, building, systems maintenance, and usability/upgrading analysis experience Experienced w/ hard drive data recovery, maintenance, and pre-OS setup Experienced w/ digital media technologies and image editing Experienced with electronics audio/video cabling setup One-on-one computer training and tutoring experience Excellent communicator and team-worker while troubleshooting and testing HTML, JavaScript, and CSS1 web programming experience Java, C/C++, and Visual Basic programming experience Completed 1st Quarter Education Computer Systems Engineering, April 2002 ITT Technical Institute Phoenix, AZ
Technical:
EDUCATION
Bachelor of Science Degree Computer Science, May 2003 Arizona State University Tempe, AZ 85281
PROJECTS & AWARDS
Implemented & completed company-wide Win9x upgrade to Win2k (approx 45 pc’s) Brock Supply Company – Corporate Office; 12/2002 – 4/2003 Assisted with company-wide Win9x upgrade to Win2k (approx 170 pc’s) American Fence & Securities, Inc. – Corporate Office; 5/2001 – 12/2001 Assisted with Upgraded IBM Pentium II Systems Rollout (approx 80 pc’s) Arizona State University – Engineering Department, 5/2000 – 8/2000 Received A+ Certification with the title of Certified PC Service Technician Computing Technology Industry Association (CompTIA); August 24, 1999 Maintained website as webmaster for ASU IEEE Computer Society Chapter Arizona State University, Spring 1999 - Fall 1999 Proposed, designed, and managed web site for College Bible Fellowship Arizona State University, Fall 1998 - Fall 1999 PBL/FBLA ASU Business Skills Day Award in Data Processing McClintock High School, Fall 1995 - Winter 1996
REFERENCES
(Furnished upon request)