Edwin L. Morrow 303 East Locust St. Apt. #3, Bloomington, Illinois 61701 firstname.lastname@example.org / www.uberkewl.net Education Bachelor of Science in Applied Computer Science Illinois State University, Normal, Illinois. Graduation: 2009 Major Specific GPA: 3.4 Associate of Arts and Science in Computer Information Systems with a Technical Emphasis Illinois Central College, East Peoria, Illinois. Graduation: May, 2006 Major Specific GPA: 4.0 Acquired Skills Operating Systems - MS DOS, Linux/Unix, Microsoft Windows Programming Languages - BASIC, C, C++, CSS, HTML, Java, Lisp, Pascal, Perl, PHP, SML Graphic Design – Gimp, Paint Shop Pro, Photoshop, Imageready, Fireworks Web Development – Dreamweaver, FrontPage, Text Editor Application Development – Visual Studio, NetBeans, Eclipse, KDevelop, Emacs, Vi, Jed Server Software – Apache, MySQL, Subversion, Samba, DHCP, Bind DNS Experience May 1999 – Present Morrow Computer Services, Bloomington, Illinois – Ed Morrow Computer Technician/Owner. Residential and commercial computer hardware troubleshooting and board level repair. Entrepreneurship. Developed strong communications skills dealing with customers directly to determine problems and satisfactory cost effective solutions. Updating of customer operating systems, device drivers, and antivirus software via internet connection. Aug. 2001 – Jul. 2002 Anderson Financial Network Inc., Peoria, Illinois – Nicole Crawley Sprint Customer Service Representative. Telephone support position responsible for helping to resolve Sprint local telephone service customer issues in a manner that is mutually acceptable to both the customer and Sprint. Additional position responsibilities included: Meeting Sprint quality guideline requirements for providing excellent customer service, and meeting AFNI sales quotas. May 1997 – May 1999 Luckey Trucking Inc., Streator, Illinois – Bob Knickerbocher Long Haul Tractor Trailer Operator. Responsible for company tractor and trailer. Commercial driver’s license with hazardous materials and tanker endorsements. Responsible for pick-up, cross-country transportation, and delivery of large quantities of extremely valuable and/or hazardous material. Responsible for completing the above activities while complying with Department of Transportation rules and regulations regarding the transportation of commodities for motor carriers. Oct. 1993 – Sep. 1994 Microcomputer Concepts, East Peoria, Illinois – Mickey Lange Computer Technician/Salesman. Computer hardware troubleshooting and board level repair. Assembly of custom ordered computers from parts. Responsible for reading component manuals and setting of jumper switches on main boards and component boards. Strong communication skills were required dealing with customers directly to determine how they planned to use their computer so that they were presented with appropriate part choices for their new custom computer. Microcomputer Concepts filed bankruptcy and went out of business. Nov. 1992 – Sep. 1993 PC Paramedics/Emporium Galorium BBS, East Peoria, Illinois – Barry & Roger Coziahr Computer Technician/System Administrator. Initially hired to do onsite computer repair for PC Paramedics. This job entailed computer hardware troubleshooting and board level repair of customer computers as well as general software problem troubleshooting and issue resolution. Roger was a professional salesman and had deals with Kmart for selling end run products which is when he decided that he wanted to set up a Bulletin Board System shopping mall using Wildcat BBS software and RipTerm Graphics to present his end run products. He also approached other local businesses and solicited them to set up virtual stores. My responsibility in this venture was setting up, maintaining, and administrating the system. Publications Night Owl Shareware Collection, volume 10 CD-ROM, Computer game "Dice 10000" I developed and distributed an entertainment application for the personal computer which was based on a dice game called "Farkle" or "10000". The application was written in C++ using Borland Turbo C++ 3.0. Game features included; full graphic user interface with mouse support, Real time animation of 5 fully shaded and rendered 3D Dice, Support for up to 9 players and a computer opponent. The game was distributed to large bulletin board systems across the United States and was discovered by Night Owl Publications to be included on their CD-ROM. Volunteer Work C++ Programming Tutor, Illinois Central College, East Peoria, Illinois – Spring semester 2006 Volunteered 4 hours a day from 8:00am until 12:00pm to help other students who were struggling with C++ programming assignments in the Math Lab. Awards Dec. 2001, AFNI, Peoria, Illinois Customer Service Award in recognition of action above and beyond the call of duty and for believing that "If we don't take care of the customer, someone else will." Signed by Mark Moretto, Care Manager, AFNI Peoria. Mar. 2002, AFNI, Peoria, Illinois Customer Service Award in recognition of action above and beyond the call of duty and for believing that "If we don't take care of the customer, someone else will." Signed by Nicole Crawley, Care Supervisor, AFNI Peoria.