CONNECTICUT COMMUNITY COLLEGES
Job Description Coordinator of Academic Information Technology
Salary Level: Date Approved/Revised: 17 Approved: 10/01/02 _____________________________________________________________________ Position Purpose The Coordinator of Academic Information Technology performs and supervises the operation and maintenance of a complex academic computing system at a Community College where the work of faculty and students is supported by computerized systems. The academic computing system includes personal computers and work stations located in several classrooms and computer labs and involves providing technical assistance to faculty and students in designing and developing lecture and presentation materials, as well as the operation of a help desk to assist students and faculty in solving computer and software operating problems. Supervisory and Other Relationships The Coordinator of Academic Information Technology typically works under the direction of the Director of Information Technology or other administrator. The position general supervises or leads one or more technical staff members or student workers in such areas as academic computer lab and classroom equipment and software installation, operation, monitoring or servicing as well as serving as diagnostic and information resources at the College’s help desk. The incumbent is required to have substantial collaborative relationships with administrators, faculty, students and general public and is expected to represent the College in a positive manner. Major Accountabilities The Coordinator of Academic Information Technology is accountable for assuring the effective functioning of hardware and software in support of computer labs, classrooms and help desks through effective performance in these essential functional areas: Selection of academic information technology systems; Installation, operation, modification and maintenance of academic information technology equipment and software; Technical guidance to faculty and students; Training and guiding assigned staff.
Examples of Essential Duties and Accountabilities The following examples of duties and accountabilities illustrate the general range of tasks assigned to the position but are not intended to define the limits of required duties. Other essential duties may be assigned, consistent with the general scope of the position. A. Selection of academic information technology systems: The Coordinator of Academic Information Technology is accountable for contributing to the College’s instructional effort by providing advice on selection of new and replacement equipment and software. This accountability includes such essential tasks as: 1. Researching and investigating hardware and software to determine systems best suited to the College’s instructional and learning needs; 2. Developing cost estimates and proposed capital budgets for systems purchases; 3. Recommending information technology systems most appropriate for the College. B. Installation, operation, modification and maintenance of academic information technology equipment and software: The Coordinator of Academic Information Technology is accountable for the technical functioning of the academic information technology systems and when assigned the administration of messaging/email systems and management of help desk operations. This accountability includes such essential tasks as: 1. Installing, configuring, modifying and testing academic system hardware and software, which may include messaging and e-mail systems; (Create, maintain email user accounts; manage user mailboxes and account space on email servers; manage voicemail systems; coordinate and participate in recording and response to user inquiries and problems; research solutions as needed by technicians; provides reports on help desk activity levels and response time.) 2. Performing and overseeing the operation of academic systems including those in computer labs and classrooms; 3. Performing and overseeing diagnosis of hardware and software malfunctions and their repair and restoration including the operation of the College’s student and faculty help desk. C. Technical guidance to faculty and students: The Coordinator of Academic Information Technology is accountable for advising and guiding faculty and students on application of information technology to instructional methods and classroom presentations. This accountability includes such essential tasks as: 1. Assisting faculty in developing enhanced instructional methods and tools, when assigned; 2. Assisting students in developing applications of information technology for written and classroom presentations; 3. Demonstrating computer systems in computer labs and other learning settings.
D. Training and guiding assigned staff: The Coordinator of Academic Information Technology is accountable for providing training and guidance to assigned staff and student workers in assigned skill areas. This accountability includes such essential tasks as: 1. Demonstrating and instructing assigned staff and student workers in techniques and methods of computer systems applications in the instructional and learning environment; 2. Providing leadership and coaching to assigned staff; 3. Monitoring performance of assigned staff and providing remedial instruction where needed.
Professional Participation and Development In addition to the accountabilities listed above, the Coordinator of Academic Information Technology is required to carry out the essential duties of: Attendance and participation at convocation and commencement ceremonies; Service on assigned committees and task forces; Attendance and participation at committee, staff, informational and professional meetings. All of these may involve participation at evening or weekend events. The incumbent is required to maintain currency in the position’s required fields of professional expertise and competencies. The incumbent is required to maintain complete confidentiality of student records and other materials or information of a confidential nature. Qualifications Incumbents are required to have demonstrated substantial knowledge and abilities in the following areas: Computer hardware and software, local area networking, software design and development, and equipment assembly and installation; Application of computer hardware and software systems in an instructional and learning environment; Installing, operating, adapting, diagnosing and repairing malfunctions in computer equipment and software; Leading staff members in a technological and academic environment; Interacting favorably with faculty, administrators, staff, students and public; Oral and written communication.
These skills and abilities typically are acquired through a combination of education, training and experience which would include an Associate’s degree in computer science or related technological discipline together with two to five years of experience in computer system and software design, development and implementation; or a combination of education, training, and experience which would lead to the competencies required for successful performance of the position’s essential duties.
Work Environment Incumbents perform their work in offices, computer rooms, classrooms and computer laboratories. The work involves installation, movement and adaptation of such equipment as computers, servers and printers which require incumbents to exert substantial physical effort. Work may be performed in more than one physical site. Reasonable accommodation will be made for candidates with physical limitations.