; Exhibit A
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Exhibit A


  • pg 1
									                                                         Exhibit A
                                       Learning Management Software Requirements Matrix

 Line                            LMS Requirement                              Compliance   Vendor Comment
Number                                                                         (Yes/No)

         1. Registration and enrollment functions and workflow
  1      Allows users to auto-enroll for courses.
  2      Automatically places users in wait lists if courses are full, with
         automatic notification to affected stakeholders.
  3      Displays visual interface options such as map and tree
         metaphors to enable clear understanding of the organization of
         curricula and easy course selection within them.

  4      Incorporates clear navigation and search options within course
         catalogs to find and register for courses.
  5      Allows registration and enrollment based on multiple
         memberships. For instance, a user is a member of the HR
         division but also a Level 2 supervisor; they are assigned courses
         based on both of these memberships.
  6      Manages recurring training such that users are auto-enrolled at
         the appropriate intervals.
  7      Allows training managers and instructors to enroll and/or
         approve enrollments for users. Approvals should have due dates
         associated with them.
  8      Save configurations/templates that can be applied to future
   9     Routes enrollment requests to instructors.
  10     Links and/or enrolls users in appropriate courses or curriculum
         automatically based on organizational requirements.
 Line                            LMS Requirement                                 Compliance   Vendor Comment
Number                                                                            (Yes/No)
  11   Can flexibly store and report course credits in different number
       formats, from whole numbers down to decimal places. Some
       organizations that license and certify professionals offer
       courseware that needs to be tracked at the level of two decimal
       places, for example, 2.75 credits.
  12   Allows for prioritization of enrollments based on parameters
       associated to the course.
  13   Include instructor information such as qualifications and classes
       authorized to teach.
  14    Map instructor or instructor requirements to each course; allow
       instructor assignment to sessions based on matching criteria.

  15      Allows administrators to easily override settings made for groups
          to account for particular training needs of individuals.

  16       Automates tuition assistance requests and allow for supervisor
          and other administrative approvals of these in the system. This
          includes automating tuition assistance verifications after courses
          are completed.
  17      Provides the ability to print a variety of enrollment-related items,
          including class schedules, seat vacancies, and class rosters.

  18       Manages registration and enrollment not only by individual, but
          by group and cohort group.
  19      Allows users to register for learning that’s already assigned to
  20       Provides the ability for users to add “ad hoc” training events
          through self-service and have them approved by their manager.

          2. Notifications and annotations
 Line                            LMS Requirement                                 Compliance   Vendor Comment
Number                                                                            (Yes/No)
   1      Notifies users and administrators when actions are taken in the
         system that affects them, both through system notification
         functions and by e-mail. This includes such actions as:

   2     Change in user profile status
   3     Change in course status
   4      Pre-work assignments
   5     Confirmation of Enrollment
   6      Class Cancellation
   7     Wait listed for a course
   8     Learner dropped from class
   9      Periodic reminders to attend or finish                 course
  10     Reminders to complete an evaluation
  11     Reminders about certification that are about to expire (so that
         they can renew)
  12     Due date’s notifications for course completion.
  13      Capability to attach files to notifications (i.e., information to be
         studied before taking the course).
  14      Provides email notifications to the learner’s manager when any
         of the following events occur: direct report enrolls, direct report
         drops, direct report enrollment requires approval.

         3. Batch administration workflow
  1      Allows administrators to batch register of groups of users.
  2      Allows administrators to batch set permissions and roles for
  3      Allows administrators to batch configure courses, learning
         tracks, and curricula.
  4      Allows time shifting of batch processes of database or processor-
         intensive tasks to minimize performance disruption during peak
         usage times.
 Line                            LMS Requirement                                Compliance   Vendor Comment
Number                                                                           (Yes/No)

         4. Prerequisite handling
  1      Allows administrators to set prerequisites so that users are
         evaluated for meeting prerequisites before being able to enroll in
         a course.
  2      Can be configured to deliver pre-assessments to allow users to
         ―test out if they demonstrate mastery of the material for a
  3      Includes options for configuration of waiving course/curriculum
         requirements based on demographic attributes (for example,
         location, level in organization) other than course completion or
  4       Establishes equivalencies so that users can receive credit for
         courses and/or waive the requirement to take courses that share
         the same material as a course already taken.

         5. Content creation, importing, and configuration
  1      Provides ability for importing and configuring content.
  2      Provides the ability to internally create and/or configure ancillary
         learning objects like glossaries that can interwork with courses
         and apply globally to more than one course within the LMS.

  3      Is interoperable with 3rd party content (for example MySQL, any
         relational database).
  4       Imports course packages of unlimited size.
  5       Manages the storage of informational materials, such as white
         papers, job aids, and product manuals.
  6      Allows elements of a course to be updated without creating a
         new version of the course (for instance, swapping out the
         SCORM manifest file without having to upload an entire
         replacement course package).
 Line                         LMS Requirement                                Compliance   Vendor Comment
Number                                                                        (Yes/No)
   7   Allows administrators add, update, reschedule, and remove

         6. System access
   1     Uses robust security architecture to maintain system access.

   2     Allows users to self-register for an LMS account.
   3     Provides a single sign-on, so that users who have logged in to
         the enterprise intranet (through a portal, etc.) can get into the
         LMS without additional login.
   4     Allows login to the LMS to transfer to other enterprise systems
         (especially HR).
   5     Incorporates appropriate security certifications and standards,
         and features.
   6     Meets and comply with the Airport Board’s IT Security Policies
         and procedures including but not limited to System User
         Administrator Policy and Procedure, National Institute of
         Standards and Technology (NIST) 800- 53 and other
         Government wide laws and regulations for protection and
         security of sensitive and confidential information.

         7. Permissions and roles
   1     Defines a wide variety of permission and role levels that are
         applicable to a range of organizational structures and use case
         scenarios for the system.
   2     Restricts course enrollment to pre-authorized users.
   3     Uses templates to easily set group permissions.
   4     Restricts access to functions for individual courses based on
         membership on teams associated with that course.
   5     Allows approval delegation to any user.
 Line                          LMS Requirement                                  Compliance   Vendor Comment
Number                                                                           (Yes/No)
   6   Allows creation of subgroups that inherit permissions of parent
   7   Can be set so users are anonymous to each other, instructors,
       and administrators.
   8   Offers organization awareness features that allow administration
       based on external data feeds concerning organization roles and
   9   Supports mirroring an organization’s structure in the database to
       manage students, supervisors and approvers based on where
       they exist within the organizational structure.

  10      Supports approval for learning that is taken externally rather than
          through the learning catalog.
  11      Features levels of permission corresponding to clearly defined
          levels of administrative responsibility. For example:
  12      Level 1. – Overall responsibility for system
  13      Level 2. – Database Administration
  14      Level 3. – Maintenance administration of the system. This
          permission may be segmented to allow users only to perform
          particular maintenance tasks or for particular user groups.

  15      Level 4. – Curriculum administration. This permission may be
          segmented to allow users only to perform particular tasks for
          certain curricula and/or with certain groups of learner.

  16       Level 5. – Content administration. This permission may be
          segmented to allow users only to perform particular tasks on
          particular courses.
  17      Level 6. – Authoring capabilities (for LMSs that have this
  18       Level 7. – Learner
 Line                            LMS Requirement                                Compliance   Vendor Comment
Number                                                                           (Yes/No)
         8. System performance
  1      Performs with minimal latency under a variety of use case
         scenarios and load conditions. Handles large numbers of
         concurrent users (25% of 2,000 employees or 500 employees
         and 25% of ___ non-employees or _____)
  2      Handles user load efficiently, provisioning and scaling resources
         to smoothly accommodate fluctuations (especially spikes) in
         numbers of concurrent users.
  3      Works equally well (all functions, including course delivery) on all
         standard Internet browsers (for example Safari version 6, IE 9,
         Firefox 14.0.1).
  4      What architectures are used for hardware and software
  5      Is the system modular, allowing deployment of only the required
         functionality for phase one?

         9. Course catalog database
  1      Provides a single, integrated or multiple course catalogs whose
         overall and internal organization can be flexibly defined by a
         variety of characteristics.
  2      Does not arbitrarily limit the number of levels, items, or sizes of
         items included in the catalog of courses delivered or imported.

  3      Contains a course catalog including many details of courses,
   4     Objectives
   5     Credits
   6     Course Number
   7     Cost
   8     Associated Career track(s)
   9     Associated Competencies
  10     Delivery Method
 Line                            LMS Requirement                                  Compliance   Vendor Comment
Number                                                                             (Yes/No)
  11     Prerequisites
  12     Functional Area
  13     Location
  14     Job Skill
  15     Product Line
  16     Subject
  17     Associated resources
  18     Provides search capability, including by all of the above in
         addition to keyword.
  19     Can be linked dynamically to external catalogs.
  20     Provides version control and other management functions for
         course updates.
  21     Allows users to submit requests for learning that isn’t available in
         the catalog.

         10. Interface customization
  1      Allows use of skins (Applying a skin to a program allows for the
         addition of logo, definition of screens, lists, user options. It gives
         the program a customized look based on the organization ) to
         visually brand the LMS dynamically according to the role,
         organizational membership, or other parameters of the individual
         user who is logged in.

         11. Standards and language support
  1       Supports the current and all required legacy versions of relevant
         standards such as SCORM (Sharable Content Object Reference
         Model) and/or AICC (Aviation Industry Committee).

  2      Supports SkillSoft’s Open Learning Services Architecture
 Line                            LMS Requirement                               Compliance   Vendor Comment
Number                                                                          (Yes/No)

         12. Training infrastructure and performance analysis
  1      Includes the ability to enter and capture such items as course
         development costs.
  2      Provides support for participant surveys and training needs
  3      Provides the capability to store trainer support information (i.e.,
         facilitator guides, instructions, etc.) within the LMS.
  4      Includes training budget/cost tracking and projecting features
         that stores and reports (by learner, course, organization, year,
         etc.) such items as:
  5      Budget authorizations
  6       Funds allocated
  7      Funds still available

         13. Learning object management
  1      Allows attaching, associating, and consolidating diverse content
         pieces into a single course (for example, core course content
         delivered as e-learning with auxiliary PDF and video resources
         included separately).
  2       Includes ways to link content and assignments in blended
         learning courses so that it is clear that the components are part
         of a single course and can be assessed and tracked as such.

  3      Ability to have internal content repository that allows internal
         mixing and matching of objects in designing a course,
         curriculum, or learning track.

         14. Delivery architecture
  1      Delivery architecture provided:
  2      On Premises
 Line                            LMS Requirement                                Compliance   Vendor Comment
Number                                                                           (Yes/No)
   3     SaaS (Software as a Service)
   4     On the Cloud
   5     Do you have a release support policy? Describe it.
   6     Supports a wide variety of delivery architectures. For instance,
         an e-learning architecture involving a content repository that may
         be on a different server than the LMS and is supplied by another
  7      Can be configured (via proxy server, etc.) to avoid the cross
         domain scripting issue so that courses not residing in the LMS
         domain can be launched. This includes launching courses from
         content repositories in different locations within the corporate
         intranet, as well as on the Internet.

  8      Can provide an audit trail for required deployments of mandated
         training (for example, compliance training).
  9      Provides integration with social networking services (e.g.,
         internal Facebook, Twitter).
  10     Allows delivery of a wide variety of content in diverse file formats
         for delivery to users as either embedded into the e-learning or
         separate learning objects.
  11     Offers a browse mode whereby testing requirements are
         suspended (for users who have already taken the course).
  12     Launches courses cleanly and easily, regardless of their source.

  13     Supports delivery to mobile and tablet devices.
  14     Permits bookmarking locations in courses and other content and
         storing favorites to particular screens in the LMS.

  15     Opens a minimum of tabs or windows to deliver courses.

         15. Assessment authoring
 Line                         LMS Requirement                                 Compliance   Vendor Comment
Number                                                                         (Yes/No)
   1   Provides an internal function to create and deliver a wide variety
       of assessment types (with template options).
   2   Can export assessments created within the LMS for use in other
   3   Provides a rating or assessment function for mentor/coach/On
       Job Training (OJT) assessments.
   4   Allows input/upload and management of essay questions.
   5   Allows importing sets of questions formatted in a standardized
   6   Provides access to and track completion/test results for all
       courses: classroom, online, instructor-led, and e-learning.
   7   Provides both pre-testing and post-testing capabilities (including
       reports that compare pre- and post-test performance).

          16. Mentoring, coaching, and other developmental
   1      Supports management (assigned on an individual or class basis)
   2      Mentoring/coaching
   3      Groups
   4      Projects
   5       OJT
   6      Career programs
   7       Conferences/forums/seminars/workshops

          17. Collaboration and communication options
   1      Allows users to take notes as they interact with learning
   2      Provides specific functions that enable users to provide feedback
          on the content.
 Line                          LMS Requirement                               Compliance   Vendor Comment
Number                                                                        (Yes/No)
   3   Provides a variety of asynchronous distribution mechanisms for
       content, including email attachments, RSS feeds, and podcasts.

   4     Includes logistical communication functions such as a course
         calendar and learning assignment pages. Calendars should filter
         items for relevancy to the role of the person logged in.

   5     Effectively manages authorization/ authentication; manages
         access to materials and conferences.
   6     Provides social media learning functions that can be integrated
         into the curriculum to provide social media-based learning
   7     Supports virtual classrooms to deliver learning in real time to
         widely dispersed audiences.
   8     Allows for session recordings to be available for playback at a
         later time.
   9     Supports social/informal learning processes.
  10     Support wikis.
  11     Allows for the creation of “communities of practice” that users
         can join based on their role in the organization and skill sets.

  12      Allows for users to automatically be assigned to communities.

         18. Learner tracking
   1     Capable of tracking, reporting and storing a wide range of
         student performance data by individual, by group and by cohort
   2     Includes the ability to add custom fields to track additional
         learner information, so that they can be included in analyses and
 Line                           LMS Requirement                             Compliance   Vendor Comment
Number                                                                       (Yes/No)
   3   Tracks accredited learning units, for instance, continuing
       learning units (CLUs), continuing education units (CEUs),
       continuing legal education (CLEs) and continuing professional
       education (CPEs).
   4   Provides the ability to print a variety of tracking-related items,
       including test scores.
   5   Can track a wide variety of relevant items, including:
   6   Enrollments
   7   Withdrawals
   8   Launches
   9   Completions
  10   Competencies acquired
  11   Use of materials
  12    Evaluations
  13   Assessment scores
  14   Allows a learner to view their own online course results on a
       lesson-by-lesson basis as well as:
   15     Time spent
   16     Date and time last accessed
   17     Number of test tries

          19. Certificates, forms, and evaluations
   1      Allows administrator design/upload and learner delivery of
          course completion certificates.
   2      Allows certifications to be:
   3      Granted manually
   4      Versioned
   5      Capability to track external certifications.
   6      Supports audit trails and e-signatures.
   7      Supports the four fundamental levels of education:
   8      Reactions/opinions
 Line                           LMS Requirement                             Compliance   Vendor Comment
Number                                                                       (Yes/No)
   9   Learning improvement relative to objectives.
  10    Transfer of skills and knowledge for    practical application.

  11      ROI or organizational changes that are outcomes of the training
  12      Provides evaluation functions as follows:
  13      Create and edit
  14      Copy
  15      Define properties
  16      Preview
  17      Define Survey Link Location (for embedding survey in eLearning,
          website, sending e-mail, etc.)

          20. Interfaces with external systems and applications
   1      Interfaces with the following enterprise systems:
   2      PeopleSoft
   3      Collaboration tools (for example, VitalSmarts, InsideOut,
          Situational Leadership, Partners in Leadership)
   4      Third party course content (Second Life)
   5      Another LMS or system that you will need to import legacy
          learner tracking data from (Crystal Reports, MySQL database)

   6      Single sign on authentication
   7      MicroStrategy Business Intelligence
   8      Microsoft Outlook integration
   9       Imports and exports to external systems in real-time and batch
          mode. This data typically includes not only employee
          demographics and identification but such things as
          competencies, certifications, and IDPs (individual development
  10      Enables add-ons and integration using an open architecture.
 Line                            LMS Requirement                               Compliance   Vendor Comment
Number                                                                          (Yes/No)
  11      Import and export of learner and course tracking data using
         standardized data interchange formats (e.g., XML, CSV)

  12      Integrates with other systems that manage and deliver training,
         such that content can be accessed on another system (for
         example, an LCMS’s content repository).
  13     Has the ability to call external applications and code objects
         (such as calculators and random number generators), and set
         up interfaces to read and write from databases.

  14      Is interoperable with a variety of authoring tool(s), including
         direct import from the authoring tool into the LMS.
  15     Includes widgets (add-ons) that allow the learner to access
         search engines, maps, social media sites, etc.
  16     20.9.
  17     Links to employee records in the external system.
  18     Inactivate employee’s ID and training records when employees
         terminate based on action in the external system.

         21. User profiles
  1      Has the ability to manage profiles for organizations, not just
  2      Has the ability to matrix learner characteristics demographically,
         organizationally, etc. (for example, assign students to more than
         one job role, in more than one organization).

  3      Can be searched on any field.
  4      Includes an extensive person profile that can be used to track
         job roles and responsibilities, skills, experience, education, etc.
 Line                           LMS Requirement                                 Compliance   Vendor Comment
Number                                                                           (Yes/No)
   5   Ability to store information that originates outside the LMS, e.g.,
       external certifications.
   6   Ability for users to access their learning profile (e.g., personal
       details, status development plans, goals, training) on demand.

          22. Reports
   1      Offers a wide variety and number of predefined reports.
   2      Ability to configure dashboard to show various types of reports
          (e.g., graphs, charts, standard reports).
   3      Ability to export data to various formats, including ASCII, PDF
          and Excel.
   4      Ability to establish scheduled report subscriptions that can be
          sent via email.
   5      Ability to restrict view access to given reports.
   6      Offers flexible, robust abilities to create custom reports, both
          internally and by using external tools (including those supplied by
          other vendors such as Crystal Reports, XML Publisher).

   7      Prints reports easily, with appropriate options.
   8      Provides capabilities to:
   9      Administer and maintain performance and evaluation metrics.

   10     Track individual and group usage statistics.
   11     Integrate evaluation forms internal and external to the courses.

   12     Perform statistical analysis on the database information.
   13     Report on learner performance data by individual and group.

   14     Easily perform summative evaluations of courses
   15     Provides direct access to tables used within the LMS for
          developing queries and reports.
 Line                          LMS Requirement                                 Compliance   Vendor Comment
Number                                                                          (Yes/No)
  16   Provides reporting on certification status of groups and
       individuals, including upcoming renewals, missed renewal
       deadlines, etc.
  17    Provides ways to incorporate data from external systems to
       produce reports and analytics that show ―big picture measures
       of employee learning progress activity across all knowledge
       transfer mechanisms.
  18   Provides ways to show utilization rates and costs of resources.

         23. Ease of use for administrators
   1      The ability for users to choose from tiers of features according
         to the knowledge and expertise of the user. This allows users to
         start using the program quickly and gradually progress to more
         complex authoring tiers/feature sets as their skills mature. In
         other words, users only see features that are relevant to their
         level of skill and the kind of operations they are capable of
   2     Provides user interface customization (not on the level of tiers of
         features, as above, but on an individual feature basis), so that
         both users and administrators can optimize for their particular
   3     Includes options for remote administration from outside the
         enterprise intranet (through the Internet) and possibly via a
         handheld device.
   4      Provides features that allow administrators to view role
         structures in a graphical representation (diagrams, outlines,
   5      Allows customized and/or clear, specific error messages that aid
         in troubleshooting.
 Line                            LMS Requirement                                 Compliance   Vendor Comment
Number                                                                            (Yes/No)
         24. Ease of use for users
  1      Displays interfaces that are consistent and standardized
         throughout all screens.
  2      Ability to provide the user with a personalized learning plan.

         25. Transcripts and other documentation
  1      Allows users and administrators to print transcripts, course
         completion certificates, and student records with appropriate
  2      Allows a learner to be able to view a transcript of all training that
         has been recorded in the LMS for their account along with status
         and status date.

         26. Scalability
  1      Has a scalable architecture that allows the system to expand as
         the number of users increases. The following factors should be
         taken into account in your planning:
  2      Database volume restrictions

         27. User training, support, and documentation
  1      Has support for training of all categories of users: users, system
         administrators, content managers, instructors, etc.
  2      Has support documentation in a wide variety of forms (hard
         copy, soft copy and online) including tutorials, help, examples,
         references, and user manuals.
  3      Offers extensive training options: e-learning, video tutorials, ILT
         sessions, webinars, etc.
  4      Has onsite training options. If training is at vendor site, the
         location(s) are within 50 miles.
  5      Includes an orientation tutorial for new users.
 Line                        LMS Requirement                                Compliance   Vendor Comment
Number                                                                       (Yes/No)
   6   Provides technical consulting services options for
       customizations, implementation, configuration, architecture
       design, needs analysis, change management services, etc.

         28. Media and content support
   1     Provides support for industry-standard streaming protocols for
         audio and video.
   2     Supports immersive learning content (example, simulator)
   3      Supports a wide variety of media (see below) and media file
         formats. Examples include:
   4     Audio – MP3, MP4, Real Audio, WAV
   5     Video – MPEG-4, RealVideo, Quicktime, AVI
   6     Documents – MS Office, Adobe PDF
   7     Graphics – JPEG, PNG, GIF
   8     2D animation – SWF, HLA Simulations
   9      3D animation - SWF
  10     Adobe Captivate

         29. Competency management and development/learning
   1     Supports competency management and Individual Development
         Plan (IDP) HR enterprise infrastructures.

         30. Unified People Management Solutions
   1     Does the system help users to prioritize their development
         activities in the context of their overall goals and priorities?
   2     Does the system allow for learning plans have an approval
 Line                          LMS Requirement                                 Compliance   Vendor Comment
Number                                                                          (Yes/No)
   3   Does the system allow business units to define different types of
       plans, or similar plans with slightly different processes or
   4    Does the system allow for the organization to measure
       development activities as a component of performance

   5      31. Career Management and Development
   6      Does the system guide end-users to possible next career steps
          and required competency proficiencies based on job role
          requirements and other criteria?
   7      Does the system provide skill gap analysis to employees and
          managers based on current and possible future roles?
   8      Can individuals self-identify one or many career interests as part
          of their profile, so that they can be considered for these
   9      Can individuals view the descriptions and requirements
          (including detailed competency requirements) for each career
          interest/career step?
  10       Can individuals and managers perform a gap analysis of the
          individual compared to the competency requirements of the
          targeted position?
  11      Can individuals and managers work together to create a detailed
          career plan with competency requirements and recommended
          learning, experiential, or mentoring opportunities?

  12      Can this career plan be open ended if needed? Can it be time
          bound if needed?
  13      Can the career plan have an approval or acknowledgement
          chain when the plan is set, and when changes are made to the
 Line                            LMS Requirement                            Compliance   Vendor Comment
Number                                                                       (Yes/No)

         32. Proposer Qualifications
  1       Does the system help users to prioritize their development
         activities in the context of their overall goals and priorities?

  2      System/Software must have been available for at least three
  3      Has a variety of Help Desk support options for administrators
         and users (telephone, chat, email, etc.).

         33. Cloud or Hosted Environment
  1      Do you offer “On the Cloud”. Describe your On The Cloud
  2      Are your data centers SAS-70 certified?
  3      Do you offer services in the Cloud?
  4      Do you have a documented Business Continuity and Disaster
         Recovery Plan?
   5      Describe the hosting infrastructure.
   6     Describe your system uptime over the last year.
   7     How is system usage and performance monitored?
   8      Describe the data center’s power backup.
   9     Describe data backup and restore procedures.
  10     What tools are used to monitor application availability?
  11      How often do you perform infrastructure maintenance and do
         you notify customers of scheduled downtime?
  12      Can customers control the timing of software upgrades? What
         support do you provide during the upgrade process?
  13     Describe your approach to ensuring data security in the SaaS
  14      What is your largest On The Cloud implementation, in terms of
         number of users and number of content items?
 Line                           LMS Requirement                               Compliance   Vendor Comment
Number                                                                         (Yes/No)

         34. Security
  1      Describe your security model, including network, data, and
         application security, data center security, application and system
         support, upgrades and maintenance, and personnel access
  2      Describe the password and authentication policies and methods.

  3       How do you monitor system integrity, logs, intrusion detection,
         and system access (e.g., checking the logs to verify failed and
         successful logins, password changes)?
  4      Describe the system’s security methodology to ensure that only
         authorized users can access information about disciplinary
         action taken against a specific employee.
  5       Describe the network protocols used to communicate between
         components of the system (e.g., HTTP, SQLNet, LDAP, SSL).

  6      Does the system support 128-bit encryption and SSL?
  7      Describe how features and content/data access can be enabled
         or disabled for specific user groups.
  8       Does the system have auditing capabilities (e.g., capture
         information whenever a content object is accessed to help the
         organization reduce compliance risk)?
   9      Can the organization control which functions are audited?
  10      Does the system log users off after a specified period of

         35. Implementation Services
  1      Please describe your implementation methodology, including
         average implementation time.
  2      Can you provide a sample project plan.
 Line                           LMS Requirement                              Compliance   Vendor Comment
Number                                                                        (Yes/No)
   3      Will the implementation team that will work on the deployment,
         be employees or contractors?
  4      What are the typical roles and responsibilities for customer in a
         typical implementation?
  5      How does your company help its customers to address
         organizational issues such as process governance? How does
         your methodology bring together all of the key stakeholders in
         the success of a learning management deployment?

  6       How is knowledge transferred from your team to the customer’s
         ongoing support team?
                                                             Exhibit B
                             Learning Management Software Pricing Proposal Form

Learning Management Software Costs         Year 1

Software license fees                $              -
Hosting fees                         $              -
Transaction fees                     $              -
Implementation fees                  $              -
Training fees                        $              -
Documentation fees                   $              -
Hardware costs                       $              -

Sub Total                            $              -

Maintenance and Support Services

                                           Year 1
Telephone Support                    $              -
On Site Support                      $              -
On Line Support                      $              -
Preventative Maintenance             $              -
Warranty Repair                      $              -

Sub Total                            $              -

                                     State the Services that will be required after the initial term

                                     State the escalation rate for each renewal year

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