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					                           BUCKINGHAMSHIRE & MILTON KEYNES
                           LOCAL PHARMACEUTICAL COMMITTEE

                           “Community Pharmacy – the public’s first choice for
                           health care in the community”


                                     Feedback
Event: Health Living Champion Leadership event – Developing your
Champion
Date: 7 November 2011
Place: Holiday Green Park, Aston Clinton, Aylesbury
20/21 responses received


Role: Pharmacist Manager                          16        (80%)
          Community Pharmacist                    3         (15%)
          Pharmacy technician                     1         (5%)
                                     5                 4      3     2      1
The presentation materials were of   40.%               60%
high quality
The presenters delivery of the       75%                25%
materials was easy to understand
The focus of the session was very    60%                40%
relevant to my work
I had ample opportunity to           65%                30%          5%
participate actively in learning
The workshop advanced my             50%                35%    15%
knowledge a lot
Overall the workshop was excellent   70%                25%    5%


What aspects of the workshop did you particularly like?
Sharing the thoughts of others
Videos
Active participation
Brainstorming with peers
Difference between leadership and management
What is HLP and what are we supposed to do to support it
Interaction with other pharmacists from other areas




Elizabeth Shepherd                        Page 1 of 4                      Document1
01 May 2013
                           BUCKINGHAMSHIRE & MILTON KEYNES
                           LOCAL PHARMACEUTICAL COMMITTEE

                           “Community Pharmacy – the public’s first choice for
                           health care in the community”
Group activities
Receiving the NHS/PCT/LPC vision
Both videos, especially second one
The activities were very useful
Peoples motivation – profit/purpose
How to increase productivity
New learning/teaching techniques
Networking
Headspace to reflect
Leadership advice
Was 2 way, not just being spoken to
The open environment and the ability to input and share ideas and
experiences
The models High Will/skill etc
How would you improve the workshop?
There is actually nothing to improve!
Shorten the session
More mixing of groups
Role play exercises (x2)
Make it more lively i.e movement around room
More activities, less sitting and being spoken to
Run a follow up event and buddy up with other pharmacists
Slightly shorter
It was perfect!
Worked very well
Cant think of anything specific
What are the 3 key things you have learned today?
Lead by example
Engage with HLC to deliver services = acknowledge their success




Elizabeth Shepherd                      Page 2 of 4                        Document1
01 May 2013
                          BUCKINGHAMSHIRE & MILTON KEYNES
                          LOCAL PHARMACEUTICAL COMMITTEE

                          “Community Pharmacy – the public’s first choice for
                          health care in the community”
Move with the cheese and accept change
What HLP is about
Skill mix – identifying which team members are in each box
The need to plan ahead
Clarity on the services
How to improve my time management
Business mode(l)s
Set the vision
Need to train
Need to delegate
Leadership tips
Managing change
Time management
4% budget public health in future
Situational leadership
Everyone sharing hints and tips
Having key experts in pharmacy but all team engaged
How to delegate tasks to the right people
Manage my time to free me for more services
People need to be motivated and coached to stay involved
To see the bigger picture
Explore and utilise staff assets
DILTS model to help introducec the scheme
What will you now go and do as a result of today’s session?
Motivate team
Display certificates
Share our experiences at seminars with HLC
Congratulate my HLCs
Get all team and motivate buy into HLP




Elizabeth Shepherd                    Page 3 of 4                         Document1
01 May 2013
                           BUCKINGHAMSHIRE & MILTON KEYNES
                           LOCAL PHARMACEUTICAL COMMITTEE

                           “Community Pharmacy – the public’s first choice for
                           health care in the community”
Encourage and recognise team members
Team meeting
Strategic planning
Allocating my time
Clear goals for services
Implement the changes
Support my HLC to achieve quality mark
Communicate to my team about my training and where pharmacy is heading
Organise a staff meeting to understand the importance of accepting that
change is a part of today’s society
Check in on the High Skill/High Will
Review staff targets
Focus on team
Provide direction/leadership/resources
Delegate. Listen Communicate
Ask the HLC to tell us what she learnt
Share more of my work
Reward accomplishment with my staff
Raise locum awareness
Enthuse team
Look closely at day to day operations
Look to the future
Would you recommend this workshop to one of your colleagues?
100% of responders


Was the venue/catering satisfactory?
90% of responders
“Basic catering”




Elizabeth Shepherd                     Page 4 of 4                         Document1
01 May 2013

				
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