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Major Changes in the New Revision - ISO

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Major Changes in the New Revision - ISO Powered By Docstoc
					            Presentation on the new standard




            ISO/IEC 17024: 2012
            Conformity assessment – General requirements for
            bodies operating certification of persons
Slide 1
4/29/2013
 Introduction
 This presentation has been developed by the Convenor of ISO
 CASCO WG 30.

 The aim is to support all interested parties concerned by the
 implementation of this new standard, ISO/IEC 17024 Conformity
 assessment – General requirements for bodies operating
 certification of persons.

 This is an open presentation without any copyrights and can be
 used by anyone.


 ISO CASCO Secretary          ISO CASCO Convenor WG 30
 Sean MacCurtain              Dr. Cynthia D. Woodley


Slide 2
4/29/2013
Purpose of ISO/IEC 17024
Standard for Certification of Persons
Official Title – General requirements for bodies operating
certification of persons
Introduction – “. . . Has been developed with the objective of
achieving and promoting a globally accepted benchmark for
organizations operating certification of persons”
Introduction – “. . .This international standard can serve as the
basis for the recognition of the certification bodies for persons and
the certification schemes under which persons are certified, in
order to facilitate their acceptance at the national and international
levels.”



Slide 3
4/29/2013
WG30 – Revision of ISO/IEC 17024
ISO/IEC 17024 originally published in 2003. Due for
systematic review in 2008 (usually every 5 years).
ISO member bodies voted down ISO/IEC 17024 for
systematic review.
ANSI introduced a New Work Item proposal to completely
revise ISO/IEC 17024.
October 2008 member bodies voted in favour of the New
Work Item proposal to revise ISO/IEC 17024.
Based on New Work Item, a working group (WG30) was
formed to revise ISO/IEC 17024.
Slide 4
4/29/2013
Timeline of Revision ISO/IEC 17024
          Activity          Date(s)          Output     Participants    Results ballot
1st WG30 meeting-
terms of reference,    9-10 February 2009                   16
scope and structure
2nd WG30 meeting    22-24 July 2009           WD1           17
 3rd meeting (DG
                 28-29 September 2009         WD2            5
     meeting)
4th WG30 meeting 22-24 February 2010          WD2           22
5th WG30 meeting    22-24 June 2010           CD1           16
6th WG30 meeting 18-20 January 2011           DIS           18
 7th meeting (DG
                 26-27 September 2011                       12
     meeting)
8th WG30 meeting 5-6 December 2011            FDIS          19
                                                                       95% approval of
                                                                       ISO P-members
 FDIS out for ballot     1 March 2012                                  and 97% of IEC P-
                                                                       members
Standard Published        1 July 2012       Published
Slide 5
4/29/2013
Goals of the Revision
Repair/rewrite areas of the standard that needed clarification or
had been confusing.
Incorporate all appropriate guidance from the IAF Guidance
Document (GD24) into the standard.
Add additional clauses in some areas.
Make the standard “look” like the other ISO standards (use
standard ISO/CASCO format).




Slide 6
4/29/2013
Most Problematic Areas of 17024 as
Reported on a Survey of ABs and CBs
conducted by IAF*:
ABs reported:
   ‒Development and Maintenance of a Certification Scheme
   ‒Surveillance
   ‒Evaluation
   ‒Organizational Structure
CBs reported:
  ‒Surveillance
  ‒Organizational Structure
  ‒Development and Maintenance of a Certification Scheme
  ‒Other (write in)
  ‒Evaluation

Slide 7     *Reported as results from IAF survey of ABs conducted in 2009
4/29/2013
Major Discussion Issues for WG30
What to do about schemes not owned by CB:
 ‒ Government owned
 ‒ Third party owned
Surveillance
  ‒ Not really being followed
  ‒ Not always needed depending upon the recertification period
Separation of Training/Certification Functions
  ‒ How far is that separation?
  ‒ Can a training organization be a CB for persons?
  ‒ Can trainers serve in any role in the certification program?
  ‒ Can a trainer be an evaluator?
  ‒ Can a CB require candidates to complete their training
    program?

Slide 8
4/29/2013
Major Issues for WG30
Impartiality
  ‒ How assured?
  ‒ Is an Impartiality Committee required?
  ‒ Or can impartiality be demonstrated some other way?
Measurement rigor
 ‒ How much science of measurement should be added to the
   standard?
 ‒ How much documentation is needed in the development of the
   scheme?
Level of detail
  ‒ What is the appropriate balance between being too
    prescriptive and providing enough information to help those
    who do not understand the science of measurement?
Slide 9
4/29/2013
Major Issues for WG30
Scheme
   -What are the mandatory components of a scheme versus what
   are process requirements associated with the implementation of
   a scheme?




Slide 10
4/29/2013
Major Sections in the New Revision
            1. Scope
            2. Normative references
            3. Terms and definitions
            4. General requirements
            5. Structural requirements
            6. Resource requirements
            7. Records and information requirements
            8. Certification schemes
            9. Certification process requirements
            10. Management systems requirements
            Annex A - Principles




Slide 11
4/29/2013
Major Changes in the New Revision


 Change: Refer to the “Certification of Persons” instead of “Personnel
 Certification” and “Certification Body for Persons (CBP)” instead of
 “Personnel Certification Body (PCB)”.



 Reason: “Personnel” is defined and translated as employee so
 Personnel Certification and Personnel Certification body were
 interpreted as certification of one’s own employees. This is not
 correct. New term Certification of Persons and Certification Body for
 Persons is so everybody will understand that this is certification of
 people (not employees).


Slide 12
4/29/2013
Major Changes in the New Revision



 Change: Added new terms for Certification Requirements, Scheme
 Owner, Certificate, Assessment, Invigilator, Personnel, Applicant,
 Impartiality, Fairness, Validity, Reliability, Interested Party and
 Surveillance.



 Reason: Several of these terms were misunderstood or confusing to
 readers of the standard and needed to be defined.




Slide 13
4/29/2013
Major Changes in the New Revision


 Change: Added a more detailed section for Management of
 Impartiality (4.3). Impartiality may be achieved through the use of an
 Impartiality Committee or through other methods.



 Reason: Impartiality and objectivity are the cornerstones for the
 certification of persons. If the process for verifying the competence of
 persons and certifying the competence of persons is not impartial and
 objective then there is no value to the certification of persons.




Slide 14
4/29/2013
Major Changes in the New Revision

 Change: Added a new section with more information about the
 Structure of the Certification Body in Relation to Training (5.2).



 Reason: Training is a threat to impartiality (5.2.3). Therefore the
 Certification Body for Persons must demonstrate the independence of
 the certification activities from training activities to ensure the
 confidentiality, information security and impartiality of the certification
 activities are not compromised (5.2.3.b).


 A trainer may not serve as an examiner of a specific candidate they
 have trained for a period of 2 years (5.2.3.e) unless the CB can
 demonstrate how it does not compromise impartiality.

Slide 15
4/29/2013
Major Changes in the New Revision
 Change: Added more detail to section for personnel:

 -General Personnel Requirements (6.1) Clauses pertaining to
 competence, training and signing of conflict of interest and confidentiality
 agreements added.
 -Requirements for Examiners (6.2.2) Clauses pertaining to competence,
 impartiality, and declaration of conflicts of interest added.
 -Requirements for other personnel involved in the assessment (6.2.3)
 (new section added) Added requirements for invigilators and
 examination administrators.
 -Outsourcing (6.3) Includes contracted and subcontracted services.
 Note that Personnel definition (3.12) includes individuals internal or
 external who carry out activities for the certification body.
 Reason: The competence of personnel is important to ensure that
 certification activities are carried out correctly and impartially.
Slide 16
4/29/2013
Major Changes in the New Revision
 Change: More detail added for Records and Information
 Requirements:


 Applicant, Candidate and Certified Persons records (7.1) – describes
 what persons records must be stored.


 Public Information (7.2) – describes information that must be available
 both with request and without request.


 Confidentiality (7.3) – provides clauses relating to confidential data
 including candidate data and examination data.

 Reason: A certification body for person must carefully balance
 information that should be available to the public with and without
 request and information that must be kept confidential.
Slide 17
4/29/2013
Major Changes in the New Revision
  Change: New detailed section pertaining to security (7.4).Includes clauses
  pertaining to the security of confidential candidate data (personal
  information, etc.), and clauses pertaining to the security of examination data
  (test questions, answers, exam papers, etc.). Requires the CB to develop
  security polices and procedures that includes consideration of the location
  of the materials (transport, storage, exam centres, destruction, digital, etc.),
  the nature of the materials (electronic, paper, test equipment, etc.), and the
  steps in the life cycle of examinations (development, administration, results
  reporting, etc.)




  Reason: The release of some confidential information (such as
  examination information) could result in the invalidation of the entire
  certification program. It is important that all confidential and secure
  information is kept confidential. Many CBs are unaware of the security
  threats associated with their certification programs.


Slide 18
4/29/2013
Major Changes in the New Revision
  Change: More detailed description of certification schemes. Now
  recognizes an external scheme owner. Provides clauses detailing the
  requirements for the contents of a scheme (8.2), detailed clauses for
  certification requirements that must be in a scheme (8.3), and detailed
  requirements for the development and review of the certification
  scheme (8.4). The requirement for a Job Task Analysis is now included
  in the standard (8.4). Surveillance is now “if applicable” as based on
  the scheme. Requires that the scheme be reviewed and validated on
  an ongoing, systematic basis.




  Reason: Development of the scheme was cited as one of the
  problematic areas in the survey of ABs and CBs. The new standard
  provides additional information to clarify scheme requirements.



Slide 19
4/29/2013
Major Changes in the New Revision

 Change: More detail provided for the Certification Process
 Requirements (9) including the application process (9.1), assessment
 process (9.2), examination process (9.3), decision on certification (9.4),
 suspending, withdrawing or reducing the scope of certification (9.5),
 recertification process (9.6) and the use of certificates, logos and marks
 (9.7).



 Reason: IAF survey showed confusion for many of these processes.
 Additional detail was required to help make the clauses and
 requirements clear.




Slide 20
4/29/2013
Major Changes in the New Revision



 Change: New appeals section (9.8), new complaints section (9.9), and
 new management systems requirements section (10).



 Reason: Required PAS documents.




Slide 21
4/29/2013
Major Changes in the New Revision

The mandatory PAS documents were incorporated into the revised
standard:




Slide 22
4/29/2013
Major Changes in the New Revision




Slide 23
4/29/2013
Cross Reference 17024:2003 to
17024: 2012
    ISO/EC 17024 2003              ISO/IEC 17024 2012                 Differences/Comments
Introduction                Introduction                Same
1. Scope                    1. Scope                    New note added regarding reference to
                                                        Certification Body in this standard refers to
                                                        Certification Body for Persons (CBP).
2 Normative references      2 Normative references      Changed normative references.
3 Terms and definitions     3 Terms and definitions     Changed normative documents for terms
3.1 appeal                  3.19 appeal                 Same
3.2 candidate               3.14 candidate              Slightly reworded
3.3 certification process   3.1 certification process   Slightly reworded
3.4 certification scheme    3.2 certification scheme    Slightly reworded
3.5 certification system                                Deleted and combined with Certification Process
3.6 competence              3.6 competence              Reworded
3.7 complaint               3.20 complaint              Slightly reworded
3.8 evaluation                                          Deleted and removed from the standard (replaced
                                                        with “assessment”)
3.9 examination             3.9 examination             Slightly reworded
3.10 examiner               3.10 examiner               Slightly reworded

Slide 24
4/29/2013
Cross Reference 17024:2003 to
17024: 2012
    ISO/EC 17024 2003          ISO/IEC 17024 2012                    Differences/Comments
3.11 qualification      3.7 qualification                Slightly reworded
                        3.3 certification requirements   New definition
                        3.4 scheme owner                 New definition
                        3.5 certificate                  New definition
                        3.8 assessment                   New definition
                        3.11 invigilator                 New definition
                        3.12 personnel                   New definition
                        3.13 applicant                   New definition
                        3.15 impartiality                New definition
                        3.16 fairness                    New definition
                        3.17 validity                    New definition
                        3.18 reliability                 New definition
                        3.21 interested party            New definition
                        3.22 surveillance                New definition


Slide 25
4/29/2013
Cross Reference 17024:2003 to
17024: 2012
    ISO/EC 17024 2003            ISO/IEC 17024 2012                 Differences/Comments
4 Requirements for                                    Deleted
certification bodies
4.1 Certification body                                Deleted
4.1.1.                                                Clause deleted
4.1.2                                                 Clause deleted
4.1.3                    9.4.3                        Slightly reworded
                         5 Structural requirements    New section
4.2Organizational        5.1 Management and
structure
                         organization structure
4.2.1                    5.1.1                        Slightly reworded
4.2.1.a)                                              Clause deleted (added impartiality section)
4.2.1 b)                 4.2                          Slightly reworded
4.2.1 c)                 5.1.2                        Reworded and additional parties to be identified
                                                      added.
4.2.1 d)                 4 General requirements       Reworded
                         4.1 Legal matters

Slide 26
4/29/2013
Cross Reference 17024:2003 to
17024: 2012
    ISO/EC 17024 2003           ISO/IEC 17024 2012                    Differences/Comments
4.2.2                   4.3 Management of impartiality   Reworded
                        4.3.1

4.2.3                                                    Deleted. New section on development and
                                                         maintenance of a scheme was added. CB does
                                                         not have to appoint a scheme committee.
                                                         Scheme owner can be outside of the CB.

4.2.4 a)                4.4                              Slightly reworded
4.2.4 b)                                                 Covered under new section on impartiality (4.3)
42.4 c)                                                  Covered under new section on impartiality (4.3)
                        4.3.2                            New clause
                        4.3.3                            New clause
                        4.3.5                            New clause
                        4.3.6                            New clause
                        4.3.7                            New clause
                        4.3.8                            New clause

Slide 27
4/29/2013
Cross Reference 17024:2003 to
17024: 2012
    ISO/EC 17024 2003           ISO/IEC 17024 2012                Differences/Comments
4.2.5                   5.2                          New section covers old clause 4.2.5 and adds
                                                     additional requirements

                        5.2.2                        New clause
                        5.2.3 a)                     New clause
                        5.2.3 b)                     New clause
                        5.2.3 c)                     New clause
                        5.2.3 d)                     New clause
                        5.2.3 e)                     New clause
4.2.6                                                Entire sections for appeals and complaints added
                                                     (see sections 9.8 and 9.9)

4.2.7                                                See new section on personnel (6.1)
4.3 Development and                                  See new section for certification schemes (8)
maintenance of a
certification scheme

Slide 28
4/29/2013
Cross Reference 17024:2003 to
17024: 2012
    ISO/EC 17024 2003           ISO/IEC 17024 2012                Differences/Comments
4.3.1                                                See new section for certification schemes (8)
4.3.2                                                See new section for certification schemes (8)
4.3.3                   9.2.2                        Reworded and placed in new section on
                                                     assessment (9.2)
4.3.4                                                Deleted clause
4.3.5                   4.3.4                        Split into two sections (Impartiality 4.3 and
                        5.2.1                        Structure of the certification body in relation to
                                                     training 5.2)
4.3.6                   9.3.5                        Moved to a new section on examination process
4.4 Management system   All of Section 10            All of Management System moved to a new
4.4.1                                                section 10.
4.4.2
4.4.3
4.5 Subcontracting      6.3 Outsourcing              Changed subcontracting to outsourcing
4.5.1                   6.3.1                        Reworded and put into 2 clauses
                        9.4.2
4.5.2                   6.3.2                        Reworded

Slide 29
4/29/2013
Cross Reference 17024:2003 to
17024: 2012
    ISO/EC 17024 2003          ISO/IEC 17024 2012                 Differences/Comments
4.6 Records             7 Records and information
                        requirements
4.6.1                   7.1.1                       Same
4.6.2                   7.1.2                       Same
4.7 Confidentiality     7.1.3                       Reworded and entire new section on
                                                    Confidentiality added (7.3)
                        7.2 Public Information      New section
                        7.2.1                       New clause
                        7.2.2                       New clause
                        7.2.3                       New clause
                        7.2.4                       New clause
                        7.3 Confidentiality         New section for confidentiality added
                        7.3.1                       New clause
                        7.3.2                       New clause
                        7.3.3                       New clause
                        7.3.4                       New clause
                        7.3.5                       New clause

Slide 30
4/29/2013
Cross Reference 17024:2003 to
17024: 2012
    ISO/EC 17024 2003           ISO/IEC 17024 2012                Differences/Comments
4.8 Security            7.4 Security                 New Section for security added
                        7.4.1                        New clause
                        7.4.2                        New clause
                        7.4.3                        New clause
                        6. Resource Requirements     New section for resource requirements added
5 Requirements for      6.1 General personnel
persons employed or     requirements
contracted by a
certification body
5.1 General

                        6.1.1                        New clause
                        6.1.2                        New clause
5.1.1                   6.1.3                        Slightly reworded
5.1.2                   6.1.7                        Reworded
5.1.3                   6.1.4                        Reworded

Slide 31
4/29/2013
Cross Reference 17024:2003 to
17024: 2012
   ISO/EC 17024 2003          ISO/IEC 17024 2012                         Differences/Comments
5.1.4                  6.1.5                              Reworded
                       6.1.6                              New clause
                       6.1.8                              New clause
                       6.2 Personnel involved in the      New section for personnel added
                       certification activities
                       6.2.1 General                      New clause
5.2 Requirements for   6.2.2 Requirements for examiners
examiners
5.2.1                  6.2.2.1                            Reworded
                       6.2.2.2                            New clause
5.2.2                  6.2.2.3
                       6.2.3 Outsourcing                  New section for outsourcing added
                       6.2.3.1                            New clause
                       6.2.3.2                            New clause
                       6.4 Other Resources                New clause
                       8 Certification Schemes            New section for certification schemes added
                       8.1                                New clause
                       8.2                                New clause
                       8.3                                New clause
                       8.4                                New clause
                       8.5                                New clause
Slide 32               8.6                                New clause that allows a scheme owner to be a body
4/29/2013
                                                          other than the certification body for persons
Cross Reference 17024:2003 to
17024: 2012
    ISO/EC 17024 2003             ISO/IEC 17024 2012                Differences/Comments
6 Certification process   9 Certification Process
                          Requirements
6.1 Application           9.1 Application Process
6.1.1                     9.1.1                        Reworded
6.1.2                     9.1.2                        Reworded
                          9.1.3                        New clause
                          9.2 Assessment Process       New section for assessment process added
                          9.2.1                        New clause
                          9.2.2                        see 2003 version, clause 4.3.3
                                                       Section deleted
6.2 Evaluation
6.2.1                                                  Clause deleted
                                                       B) covered by new clause 9.2.5
6.2.2                     9.3.1                        Reworded. Added language to address equating
                                                       of exam forms and comparability of the pass/fail
                                                       decision.
6.2.3                     9.2.3                        Slightly reworded

Slide 33
4/29/2013
Cross Reference 17024:2003 to
17024: 2012
    ISO/EC 17024 2003           ISO/IEC 17024 2012                   Differences/Comments
6.2.4                                                   Clause deleted
                        9.2.4                           New clause
                        9.2.5                           New clause
                        9.2.6                           New clause
                        9.3 Examination process         New section for examination process added
                        9.3.2                           New clause to address exam administration
                                                        standardization
                        9.3.3                           New clause to address exam administration
                                                        standardization
                        9.3.4                           New clause
                        9.3.5                           Reworded from 2003 version clause 4.3.6
6.3 Decision on         9.4 Decision on certification
certification
                        9.4.1                           New clause
                        9.4.2                           Reworded from 2003 versions clause 4.5.1
                        9.4.3                           Reworded from 2003 version clause 4.1.3

Slide 34
4/29/2013
Cross Reference 17024:2003 to
17024: 2012
    ISO/EC 17024 2003           ISO/IEC 17024 2012                     Differences/Comments
6.3.1                   9.4.4
                        9.4.5                            New clause
                        9.4.6                            New clause
6.3.2                   9.4.7
6.3.3                   9.4.8                            Slightly reworded
                        9.4.9                            New clause
6.4 Surveillance                                         Section deleted
6.4.1                                                    Clause deleted
6.4.2                                                    Clause deleted
                        9.5 Suspending, withdrawing or   New section
                        reducing the scope of
                        certification

                        9.5.1                            New clause
                        9.5.2                            New clause
                        9.5.3                            New clause
                        9.5.4                            New clause
Slide 35
4/29/2013
Cross Reference 17024:2003 to
17024: 2012
    ISO/EC 17024 2003               ISO/IEC 17024 2012                        Differences/Comments
6.5 Recertification         9.6 Recertification Process
6.5.1                                                            Clause deleted
6.5.2                       9.6.1                                Reworded and split into three clauses
                            9.6.2
                            9.6.4


                            9.6.3                                New clause
                            9.6.5                                New clause
6.6 Use of certificates and 9.7 Use of certificates, logos and
logos/marks                 marks

6.6.1                       9.7.1                                Same
6.6.2                       9.7.2                                Same




Slide 36
4/29/2013
Cross Reference 17024:2003 to
17024: 2012
    ISO/EC 17024 2003          ISO/IEC 17024 2012                      Differences/Comments
6.6.3                   9.7.3                              Reworded
                        9.8 Appeals against decisions on   New Section for appeals
                        certification
                        9.8.1                              New clause
                        9.8.2                              New clause
                        9.8.3                              New clause
                        9.8.4                              New clause
                        9.8.5                              New clause
                        9.8.6                              New clause
                        9.8.7                              New clause
                        9.9 Complaints                     New section for complaints
                        9.9.1                              New clause
                        9.9.2                              New clause
                        9.9.3                              New clause
                        9.9.4                              New clause
                        9.9.5                              New clause
                        9.9.6                              New clause
                        9.9.7                              New clause
                        9.9.8                              New clause
Slide 37
                        9.9.9                              New clause
4/29/2013               9.9.10                             New clause
Cross Reference 17024:2003 to
17024: 2012
    ISO/EC 17024 2003          ISO/IEC 17024 2012                Differences/Comments
                        10 Management system        New section for management systems
                        requirements
                        10.1                        New clause
                        10.2                        New section
                        10.2.1                      New clause
                        10.2.2                      New clause
                        10.2.3                      New clause
                        10.2.4                      New clause
                        10.2.5                      New section
                        10.2.5.1                    New clause
                        10.2.5.2                    New clause
                        10.2.5.3                    New clause
                        10.2.6                      New section
                        10.2.6.1                    New clause
                        10.2.6.2                    New clause
                        10.2.6.3                    New clause
                        10.2.6.4                    New clause
                        10.2.7                      New clause
                        10.2.8                      New clause
Slide 38
                        Annex A – Principles        New Appendix (Principles)
4/29/2013

				
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