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RFP_1696_SYNBANK-PRE-PAID_RFP-20052011-final

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					                                              -Öî•Ö´Ö •úÖµÖÖÔ»ÖµÖ / Corporate Office
                                              ØÃÖ×›üêú™ü²Öïú / SyndicateBank
                                              No.69, I Floor, 9th Main, Jayanagar III Block
                                               ²Öë•Ö»Öææ¸ü /BANGALORE - 560 011

                                 úÖ›Ôü ÃÖë™ü¸ü / CARD CENTRE
Ref No. 1696/2915/F-157/CC/DCC/cpk                                                     20.05.2011

Sub: Invitation for Bids for PREPAID CARD SOLUTION offering multiple Pre-paid
card products from a single platform to be issued in affiliation with
VISA/Mastercard for use at VISA/Mastercard enabled ATMs and POS terminals and
other shared networks of the Bank viz., Cashtree & NPCI.

We request for a comprehensive proposal for Prepaid card Management Solution on
ASP (As a Service provider) model, to be implemented as a VISA/MasterCard affiliated
Prepaid card which will be used at the VISA / MasterCard enabled Point of Sale (POS)
Terminals at merchant outlets all over India/world for purchases and for cash withdrawals
from VISA/MasterCard enabled ATMs all over India/world. The solution provider should
have his own switch and application host in place for authorisation, authentication and
settlement with secure web access to the Bank’s Card Centre at Bangalore, Bank
Branches all over India and customers/pre-paid cardholders across the world/India. The
variants under Pre-paid Product which is illustrative but not exhaustive is furnished here
below, which the vendor should be capable of rolling out and the Bank may design any
new product or choose its own time and period for rolling out each product.

             Pre Paid Products
                1. Branded Gift Card
                2. Payroll Card
                3. Prepaid Purchasing Card
                4. Travel Card-Domestic
                5. Foreign currency Denominated International Travel Card
                6. Campus Cards
                7. Transportation
                8. Virtual Pre-paid Cards
                9. Employer (Payroll, incentive, spending, fleet, petty cash)
                10. Employee Benefits
                11. Corporate purchases
                12. Old Age Pension
                13. Student scholarship payments
                14. Government scheme payments-Pensions/Disaster / Rural
                    Guarantee etc.,
                15. Healthcare & Insurance payments.

1. MANDATORY PRE-REQUISITES:
   As the project is to be implemented on a priority basis,
   a. The Vendor should implement the project in conformity with the VISA Member
      Implementation guidelines effective March 2006, Version 1.0 for VISA Pre-Paid
      Card Program / MasterCard implementation guidelines.
   b. The vendor should have minimum of 3 years experience in design/implementation
      of pre-paid solutions; and must have at least one implementation of Pre-paid
      product including Foreign currency Denominated International Travel Card in a
Ref No. 1696/2915/F-157/CC/DCC/cpk                                             20.05.2011
      Scheduled Commercial Bank. The details of such understandings and
      implementations need to be furnished along with the proposal and letter from such
      Banks to be enclosed with the Technical Bid document.
   c. The vendor should have experience of implementing Pre-Paid Cards Solution
      which have been interfaced with international networks like VISA / MasterCard
      /NPCI/ Amex /Other EFT networks;
   d. The vendor should have technical support centre in India or should provide
      undertaking to set up such support centre in India before executing the contract
      with the Bank.
   e. The vendor should have obtained authorisation as a System Provider (TPP) from
      Reserve Bank of India under the Payment & settlement Systems Act, 2007.
   f. The Vendor should have VISA/MasterCard certified switch with necessary
      application software in place and registered as a Third Party Processor (TPP) with
      VISA/MasterCard to roll out the products immediately with minimum customisation
      and testing.
   g. The Vendor should have understood the concepts of the Pre-Paid Card products,
      participating in implementing similar projects in any of the Banks/Financial
      Institutions in-line with RBI guidelines on Issuance and Operation of Pre-paid
      Payment Instruments in India dated 27th April 2009, subsequent guidelines of
      Reserve Bank of India and VISA/MasterCard Guidelines mentioned above.
   h. The solution to be implemented should comply with Reserve Bank of India
      guidelines on financial outsourcing issued vide Annex to circular
      DBOD.No.BP.40/21.04.158/2006-07 dated November 3, 2006 and subsequent
      guidelines of Reserve Bank of India.
   i. If the vendor is providing the solution through an offshore location he should
      comply with Reserve Bank of India guidelines issued vide circular No. RBI/2008-
      09/322 DBOD.No.BP.97/21.04.158/2008-09 dated December 11, 2008
   j. The vendor should not have been blacklisted by any Bank / Institution in India or
      overseas or by Indian Banks’ Association (IBA).
   k. The Companies who own the Intellectual property Rights (IPR) / have designed
      /developed and maintained Pre-Paid Card Switch with proprietary right together
      with IP rights over the source code of the total solution can only participate in the
      RFP without any third party components under license. The vendor should have a
      local implementation and support team in India for customisations.
   l. The Vendor should have the capabilities to suggest and provide add-on
      requirements related to Risk Management Requirements for monitoring of the
      Transactions as per the requirement of the Bank to comply with AML and PMLA
      Act/guidelines or any other Bank/Regulatory/Statutory requirement (MIS, Fraud
      Alert Reports, Velocity Reports and Add-on Tools, etc) etc.
   m. The solution should be capable of getting integrated with the CBS System of the
      Bank and/or Mobile Banking and/or Internet Banking and/or any other channels
      the Bank may introduce, like IVR, ACH, etc. for loading of the Prepaid Cards
      issued directly from the Cardholders account maintained with the Bank.
   n. The solution should be capable of reloading the cards where the user can
      purchase a scratch card or coupons where the code can be used to reload the
      card using SMS, IVR, and Internet etc.
   o. The vendor shall assist the Bank in migrating to any vendor during the tenancy of
      the agreement or after expiry of the agreement and shall provide all kinds of
      support for smooth and successful migration. Any delay on the part of the vendor


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Ref No. 1696/2915/F-157/CC/DCC/cpk                                              20.05.2011
      in facilitating migration shall attract a penalty of Rs.10, 000 per day. Delay beyond
      one month will be a matter of arbitration.
   p. The vendor must give estimated time-line to make their solution live. The time
      estimate must clearly identify the various phases including development,
      enhancements and testing and all assumptions must be clearly specified.
   The details of the scope of work and specifications / requirements for implementation
   of the above project are furnished in Annexure-I.

2. EVALUATION AND SELECTION PROCESS:
    The Bank will follow two-stage evaluation and selection process, viz.:
   A Technical Bid Evaluation
   B Commercial Bid Evaluation.

3. SUBMISSION OF BIDS and Date of opening
   a. The Vendors satisfying the technical and commercial specifications in this
      Request for Proposal (RFP) and ready to provide for Prepaid card Management
      Solution on ASP (As a Service provider) model and operate in conformity with the
      technical requirements given in Annexure I may submit their Technical and
      Commercial bids in formats as per Annexure II and Annexure III respectively.
      These bids should be submitted in two separate sealed covers superscribed
      “Technical Bid for SyndicateBank Pre-Paid Cards” and “Commercial Bid for
      SyndicateBank          Pre-Paid      Cards”     quoting    RFP      No.1696/2915/F-
      157/CC/DCC/cpk dated 20.05.2011. The completed Bids containing one hard
      copy (printed, signed and bound copies) and one soft copy (on a non-rewriteable
      CD - An MS Word document (compatible with MS Word 97 / 2000 / 2003) and an
      Adobe Acrobat PDF compatible with Adobe (Acrobat Reader 6.0 or higher),
      should be submitted. For the sake of clarity and standardization and to ensure
      completion of documentation, we request vendors to respond strictly as per
      Annexure II and III formats. Thus, the RFP responses will be evaluated on the
      basis of the criteria indicated in the formats as per Annexure II and III.
   b. The tender document is available only at the Bank’s website
      www.syndicatebank.in, which can be downloaded and submitted. Please note
      that the Bank will not supply any hard copy or printed copy of the tender
      documents.
   c. The bids in sealed covers should be put in the Tender box kept in the Bank’s Card
      Centre at SyndicateBank, Card Centre, Corporate Office, No.69, I Floor, 9th Main
      Road, Jayanagar 3rd Block, Bangalore-560011 (Karnataka – India) on or before
      1700 hrs on Friday, the 10th June, 2011. In case the covers are too bulky, they
      may be handed over to Mr. R. Ashokan, Chief Manager or Mr C Phani Kumar,
      Senior Manager (IT) at the aforesaid address against acknowledgement.
   d. Any Bid received by the Bank after the deadline for submission of Bids mentioned
      above will be rejected. In the event of the specified date and time for the
      submission of Bids, being declared a holiday for the Bank, the Bids will be
      received up to the appointed time on the next working day. The Bank may, at its
      discretion, extend this deadline for submission of bids by amending the RFP, in
      which case all rights and obligations of the Bank and bidders previously subject to
      the deadline will thereafter be subject to the deadline as extended.




                                       Page 3 of 37
Ref No. 1696/2915/F-157/CC/DCC/cpk                                        20.05.2011
   e. There will not be any Pre-Bid Technical Meeting. The Technical Bids will be
      opened at 12.00 Noon on Saturday, the 11th June, 2011 at the Bank’s Card
      Centre at SyndicateBank, Card Centre, Corporate Office, No.69, I Floor, 9 th Main
      Road, Jayanagar 3rd Block, Bangalore-560011 (Karnataka – India) in the
      presence of the Tender Opening Committee of the Bank and all the vendors who
      have submitted the Bids and representatives of Trade are welcome to be present
      and participate on the date and time of opening the Technical Bid.
   f. The Technical Bids will be evaluated and the Commercial Bids of those vendors
      who qualify on the basis of the Technical Bids will be opened at a later date with
      due intimation to all the qualified vendors. All the vendors who have qualified in
      the Technical Bids and representatives of Trade are welcome to be present and
      participate on the date and time of opening the Commercial Bid.

4. FURNISHING OF INFORMATION
   The Vendor is expected to examine all instructions, forms, terms and specifications in
   these documents. The Bids should be submitted as per the format enclosed to this
   RFP. Any failure to furnish all information required by the documents or to submit a
   bid not substantially responsive to the documents in every respect will result in the
   rejection of the Bid.

5. FORMAT AND SIGNING OF BIDS
   The Technical and Commercial Bids shall be typed strictly as per the format specified
   in this RFP and shall be signed by the Vendor or a person or persons duly authorised
   (enclose such authority letter) to bind the Vendor to the contract. The person or
   persons signing the bid shall initial all pages of the offer.

6. AUTHORIZATION TO BID
   a. The proposal/Bid being submitted would be binding on the Vendor and therefore it
      is necessary that a duly authorized person of the firm or organization signs the
      Bid. The proposal must be accompanied with an undertaking letter as per
      Annexure V duly signed by the person authorised to provide Bid commitment.
      The letter should also indicate the complete name and designation of the
      authorised person and should be supported by necessary resolutions/authority.
   b. In case the Principal Vendor authorises its agent, business partner or authorised
      distributor to Bid on its behalf, a separate authorisation letter as per format in
      Annexure VI, with a commitment to fulfil the terms of the RFP should be
      submitted. It is mandatory that such of those business partners/authorised
      distributors should have service support centres on all India basis. Any
      inter-lineation, erasures or overwriting in the bid document shall be valid only if the
      person or persons signing the bid initial/s them.

7. BID SECURITY
     The Vendor shall furnish, as part of its Bid, an interest free non-refundable Bid
     Security for an amount of Rs.25,000/- (Rupees Twenty five thousand only) in
     the form of Demand Draft or Pay Order issued by a reputed Bank drawn in favour
     of Syndicate Bank and payable at Bangalore. The Bid Security in the form of
     Demand Draft or Bank Pay Order alongwith Annexure V should be submitted
     with the “Technical Bid” and non-submission of the Bid Security amount will
     result in rejection of the BID.


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Ref No. 1696/2915/F-157/CC/DCC/cpk                                             20.05.2011


8. COMMERCIALS: The Pre-Paid cards will be supplied to the Bank who in turn will sell
   the same to its customers through its Branches or Branches of any of its sponsored
   Banks/Bank designated Organisations or other Banks with whom the Bank may forge
   tie-ups for issue of Prepaid Cards or business correspondents engaged by any of the
   preceding entities, and the activities including switching services, authorisation etc
   will be managed by the vendor without any investment from the Bank.

   The vendor is required to quote separately for Magnetic Stripe and ComboCards
   (Chip & Magnetic Strip) under both the models (revenue sharing and fixed).

   The proposals are invited under two different models viz., Revenue Sharing Model
   and Fixed Rental Model for a minimum period of 3 (Three) years for both Reloadable
   Cards and Non-Reloadable Cards, as per following details:

   A Revenue sharing Model:

      a. The Net sharable revenue mentioned below generated from the Pre-paid card
         business shall be shared between the Bank and the selected vendor on a
         determined ratio as indicated in the Commercial Bid document for both
         Reloadable Cards and Non-Reloadable Cards.

      b. The float will be for the Bank and the vendor will not be eligible for any revenue
         on the float funds or float funds generated out of Pre-paid card business.

      c. The Bank and the selected vendor will be sharing the Revenue earned and the
         Bid has to be submitted quoting the percentage of the Revenue to be shared
         by the Bank or what share of revenue the vendor expects from the Bank out of
         the total sharable revenue the Bank earns on the Business. The rate quoted
         should be inclusive of excise, customs and other duties/levies but exclusive of
         Service Tax. For Eg: 40 % - which indicates out of Rs 100/= net revenue
         earned by the Bank Rs 40/= has to be paid to the Vendor. Please note any
         other type of quotes or method of mentioning the revenue sharing pattern will
         not be accepted and the Bid will be rejected.

      d. The VISA/MasterCard and other third party certification charges including
         monthly Switching fees, VAP/MIP charges, business enhancements, hardware
         upgradations, modifications etc, would be borne by the vendor.

      e. All other charges of Card Plastic, Card Personalisation, Card Pouch, User
         guide, Welcome Letter etc., installation / maintenance of Data Centre,
         switch/internet access to the Bank/Branches, Network Monitoring &
         Maintenance and Technical/Customer Helpdesk charges etc are to the
         account of the Vendor, including any other charges of consumables/
         replenishment of consumables/ maintenance/site visits.

   The revenue streams which will be considered for sharing and which will not be
   shared between the bank and vendor are furnished below:




                                      Page 5 of 37
Ref No. 1696/2915/F-157/CC/DCC/cpk                                           20.05.2011
      i) Revenue streams to be shared between Bank and Vendor:


      SN                        Type of revenue
        1     Card Issuance fee
        2     ATM Fees less Interchange paid to Acquirer Bank
        3     POS Interchange
        4     Load Fee, Reload Fee
        5     Transaction Fee
        6     Lost Card /Replacement Card Issuance Fee
        7     Repin Charges
        8     Forex Mark-ups on initial load and reload
        9     Inactivity Fee
              Net Balance Enquiry Fee (net of acquiring
       10
              charges)
       11     Paper Statement Fee
       12     Statement Reprint Fee
       13     Card to Card Transfer fee

  The Bank will have the absolute right to determine the revenue stream for each pre-
  paid product and the rate to be charged for each pre-paid product.
     ii) Revenue streams which will not be shared between Bank and Vendor:


      Sl No                               Type of revenue
        1      Unused balances / breakages/Residual card balances.
        2      Float funds or any income arising out of float funds.
               Any other revenue other than the revenue stream mentioned in
        3
               Para i) above.

  B Fixed Rate per card Model:
     a. The Vendor should quote an all inclusive fixed one time fees valid for one year
        of card validity for each card issued including Repins or any other activity till
        the validity of the card, which would cover all the expenses related to the Card
        issuance, management, switching, authorisation, Stationery, etc for both
        Reloadable Cards and Non-Reloadable Cards. In case of re-loadable cards
        the fees for second year onwards should be separately quoted.
     b. The revenue from various revenue streams viz., Card Issuance fee, ATM/POS
        interchange, Load Fee, Transaction Fee, Redemption Fee, Lost Card Issuance
        Fee, Repin Charges, Forex Mark-ups on initial load and reload etc., unused
        funds in whatever name denoted etc., any other revenue streams, float funds
        and revenue from float funds will be to the account of the Bank.


                                      Page 6 of 37
Ref No. 1696/2915/F-157/CC/DCC/cpk                                             20.05.2011
      c. The VISA/MasterCard and other third party certification charges including
         monthly Switching fees, VAP/MIP charges, business enhancements, hardware
         upgradations, modifications etc, would be borne by the vendor.
      d. All the other charges of Card Plastic, Card Personalisation, Card Pouch, User
         guide, Welcome Letter etc., installation / maintenance of Data Centre,
         Switch/Internet access to Bank/Branches, Network Monitoring & Maintenance
         and Technical/Customer HelpDesk charges are to the account of the Vendor
         including any other charges of consumables/ replenishment of consumables/
         maintenance/site visits.
      e. The prices quoted should be inclusive of excise, customs and other
         duties/levies but exclusive of Service Tax.
      f. The rate quoted by the vendor will be paid on per card basis for both
         reloadable and non-reloadable cards as a one time payment for the cards for
         the first year and in case of re-loadable cards the fixed fees from second year
         onwards will be paid for cards whose validity period extends beyond one year
         of the date of issue in quarterly cycles.
      g. In case of Non-reloadable Cards, the fixed fee will be paid only once at the
         time of issuance irrespective of the validity of the Card. In case of Reloadable
         Cards whose validity extends beyond one year, the fee for the 2nd year
         onwards will be paid on quarterly basis based on the active status of the Card.
         If there are no transactions during the previous three months, the card will be
         deemed to be a dormant card and no further fee will be paid to the vendor and
         breakage will be to the account of the Bank. Dormant Card means a Prepaid
         Card which is not used for Reload, Refund, ATM Withdrawal, Merchant
         Transaction, eCommerce Transaction or mCommerce Transaction for a
         consecutive period of 3 months.

9. CONFLICT OF INTEREST:
   The selected vendor shall not engage in activities that conflict with the interest of the
   Bank. The vendor who has a business or family relationship with members of Bank
   staff who are directly or indirectly involved in Pre-paid solution will not be awarded the
   contract.

10. OTHER CONDITIONS.
   a. The Vendor should have in place VAP/MIP for VISA/MasterCard connectivity and
      all charges for such connectivity including switching fees, certification charges,
      upgradations, modifications and business enhancements are for the vendor’s
      account including VROL/MOL membership fees.
   b. The vendor shall indemnify the Bank against all third party claims for infringement
      of Patents, Trade Marks, Copy Rights, Licenses or any other rights arising from
      use of equipments, software package or any other material for works undertaken
      in connection with this order.
   c. It will be the sole responsibility of the Vendor to fulfil all required import
      obligations, including, but not limited to, payment of any duties, penalties, fees or
      such other charges for any imports connected directly or indirectly of fulfilling the
      obligations under this Bid.
   d. The Vendor shall also undertake to update the machinery/hardware/software in
      line with the VISA/MasterCard/RBI/Government Regulations to be amended from
      time to time and Business requirement of the Bank. The entire switching
      infrastructure shall be installed by the vendor at vendor’s site at its own cost and


                                       Page 7 of 37
Ref No. 1696/2915/F-157/CC/DCC/cpk                                                 20.05.2011
      any shifting of the machinery/hardware/software to any other location for any
      reason will be done by the Vendor at its own cost.
   e. The Bank will be awarding the contract to the L1 Vendor after due evaluation of
      various options available to the Bank under both the models strictly on the basis of
      Technical and Commercial bids. The Bank reserves the absolute right to choose
      either of the models based on its evaluation and the Bidders irrespective of their
      position in the Revenue Sharing or Fixed Fees model cannot claim the contract on
      the basis of their L1 position in either of the models should be awarded to them.
      In the event of L1 vendor failing to undertake the contract for any reason, the
      Bank may consider awarding the contract to L2 vendor and so on. However, the
      Bank reserves the right to reject any or all the Bids without assigning any reason.
   f. The Commercial Terms/Rates/Prices quoted by the Vendor cannot be varied or
      modified by the vendor before awarding of the contract or during the vendor’s
      performance of the contract. The Commercial Bid should be submitted with a fixed
      price with no variation in the rates. The quotations not confirming to the same will
      be treated as non-responsive and will be rejected.
   g. The commercials/Prices should not be indicated at any place in the Technical Bid
      and if indicated, the entire bid will be summarily rejected. The commercial bid,
      which is conditional and/or qualified or subject to suggestions, will also be
      summarily rejected.
   h. The Commercial terms for arriving at the revenue sharing proportions of Income
      will be determined on the basis of calculations made in Indian Rupees. Any
      reference made to variation in pricing due to appreciation / depreciation of Indian
      Rupees against any other foreign currency is not acceptable.
   i. All goods / equipments deployed / used by the vendor for performance of the
      contract shall be adequately insured by the vendor and all costs incurred will be to
      the vendor’s account.
   j. The vendor will station one Project / Liaison Officer at the Bank’s Card Centre at
      SyndicateBank, Card Centre, Corporate Office, No.69, I Floor, 9th Main Road,
      Jayanagar 3rd Block, Bangalore-560011 (Karnataka – India) or any other location
      to supervise and implement the entire project and also during the entire period of
      contract as a one-point contact between the Vendor and the Bank.
   k. The Successful Vendor, following the execution of the Contract, will assume total
      responsibility for the fault-free operation of the Pre-Paid Solution / network and
      operation of equipments, associated application software and maintenance during
      the period of contract for all the services falling within the scope of this RFP.
   l. The full details of Software Service Centres and Support Centres listed as per
      Annexure IV should accompany the Technical Bid document.
   m. The systems/solutions offered shall have provision for incorporating
      Bilingual/Trilingual features as per RBI guidelines.
   n. An undertaking that all systems to be supplied, including the Operating System,
      are original and the vendor shall produce the proof of purchase/license, if required
      by the Bank. The authorised signatory of the vendor should sign this undertaking.
   o. The vendor shall have license for use of system / software used along with the
      equipment. The successful bidder shall absolve the Bank in all cases of possible
      litigation / claims arising out of any copyright / license violation for
      hardware/software(s) sourced either from third parties or from themselves.
   p. The final pricing of the PrePaid Card to be issued to the customers will be decided
      by SyndicateBank.


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Ref No. 1696/2915/F-157/CC/DCC/cpk                                               20.05.2011

11. EVALUATION OF BIDS (Determination of L1 Vendor and Awarding of Contract):
  a. The vendors who satisfy the specifications in the Technical Bid submitted will be
     evaluated on the basis of the Commercial Bids. During evaluation of the bids, the
     Bank may, at its discretion, ask the Vendor for any clarification on its bid. The
     request for clarification and the response shall be in writing / email, and no change
     in the Prices/ Commercials/Rates/conditions shall be sought, offered, or permitted
     after submission of the bid.
  b. On completion of evaluation process of Commercial Bids and based on any other
     clarification submitted by the Vendor in response to the Bank’s query, the contract
     will be awarded to the L1 Vendor, i.e. the Vendor, who has quoted the lowest
     share for them on revenue sharing/lowest Fixed Fees depending on the model the
     bank chooses to adopt.
  c. The Vendors in their own interest should quote most competitive rates and the
     Bank reserves the right to reject the L1 bid, if it finds the same as unreasonable. If
     for any reason the work / purchase order given to the L1 Vendor does not get
     executed or the L1 Vendor backs out, the order may be placed in favour of the L2
     as successful Vendor or the entire process may be repeated by calling fresh RFPs
     at the sole discretion of the Bank.
  d. Any effort by a Vendor to influence the Bank in its decisions on bid evaluation, bid
     comparison or contract award will result in the rejection of the Vendor’s bid.
  e. Information relating to the examination, clarification and comparison of the RFP
     shall not be disclosed to any persons not officially concerned with such process
     until the process is over. Undue use of confidential information related to the
     process by any vendor may result in rejection of its Bid.
  f. The Vendors can seek clarifications on the Tender details from Mr. R. Ashokan,
     Chief Manager or Mr C Phani Kumar, Senior Manager (IT) at the Bank’s Card
     Centre at SyndicateBank, Card Centre, Corporate Office, No.69, I Floor, 9th Main
     Road, Jayanagar 3rd Block, Bangalore-560011 (Karnataka – India) on or before
     Wednesday,      the   8th     June,     2011    only     through    email     to
     cardcentre@syndicatebank.co.in.
  g. If any document submitted by the bidder in support of the eligibility criteria were
     found to be factually incorrect at any stage of evaluation or thereafter, the bidder
     would be liable for disqualification.
  h. The Bank reserves the right to reject this invitation to offer in part or full, or cancel
     the entire process at any stage without assigning any reason.

12. EXECUTION OF CONTRACT
  a. The authorised signatory of the successful Vendor shall sign with date and affix
     official stamp on the duplicate copy / photo copy of the Work Order / Purchase
     Order and return it to the Bank as a token of having accepted the terms and
     conditions of the Work Order / Purchase Order within 7 days (inclusive of
     holidays) of date of the Work Order /Purchase Order.
  b. The issue of Work Order / Purchase Order in favour of the successful Vendor and
     acceptance thereof by the Vendor will constitute the formation of the Contract.
     This will, however be followed by execution of a Service Level Agreement (SLA)
     between the Bank and the successful vendor.


                                       Page 9 of 37
Ref No. 1696/2915/F-157/CC/DCC/cpk                                           20.05.2011
   c. The Successful Vendor shall not assign, in whole or in part, its obligations to
      perform under this Contract, except with the Bank’s prior written consent.
   d. The successful vendor should be ready for implementing and deploying the
      solutions within 60 days from the date of accepting the Work Order / Purchase
      Order.
   e. The Successful Vendor shall notify the Bank in writing of all sub-contracts
      awarded under this Contract in the Bid and if not already specified; sub-
      contracting should be done with the specific approval of the Bank. Such
      notification, in the original Bid or later, shall not relieve the Vendor from any
      liability or obligation under the Contract.
   f. The Successful Vendor shall not, without the Bank’s prior written consent,
      disclose any specification, plan, drawing, pattern, sample, or information furnished
      by or on behalf of the Bank in connection therewith, to any person other than a
      person employed by the Supplier in the performance of the Contract. The
      disclosure to any such employed person shall be made in confidence and shall
      extend only so far as may be necessary for purposes of such performance.
   g. Any advance payment by the Bank to the successful Vendor on account of Initial
      Set-up fee or implementation fee or any other charges; will be made only after the
      successful vendor furnishes a Bank Guarantee for performance of the contract for
      a period of 36 (Thirty six) months for an amount equal to 110 Percent of the
      advance amount paid in the format prescribed by the Bank over and above the
      amount mentioned in Para 13 below. The Performance Guarantee shall be issued
      by any scheduled commercial bank, other than Syndicate Bank, acceptable to the
      Bank

13. SUBMISSION OF PERFORMANCE GUARANTEE
   a. The successful Vendor shall furnish a Bank Guarantee for performance of the
      contract for a period of 36 (Thirty six) months for an amount equal to Rs.5.00
      lakhs (Rupees Five lakhs only) within 7 (seven) days (inclusive of holidays) of the
      date of acceptance of the Work Order / Purchase Order in the format to be
      prescribed by the Bank. The Performance Guarantee shall be issued by any
      scheduled commercial bank, other than Syndicate Bank, acceptable to the Bank.
   b. The standard Service Level Agreement (SLA) document will be executed
      incorporating the terms and conditions given in this RFP and the SLA will be
      finalised with the L1 Vendor on mutually agreed terms.
   c. If at any time during performance of the Contract, the vendor or its sub-
      contractor(s) should encounter conditions impending timely implementation of the
      solution and/or performance of Services, the Vendor shall promptly notify the
      Bank in writing of the fact of the delay, its cause(s) and its likely duration. The
      Bank shall evaluate, as soon as practicable after receipt of the Vendor’s notice,
      the situation and may at its discretion extend the Vendor’s time for performance
      against suitable extension of the Performance Guarantee.

14. TERMINATION FOR DEFAULT
   The Bank, without prejudice to any other remedy for breach of Contract, may
   terminate this Contract in whole or in part, by written notice of default sent to the
   Vendor, if-



                                      Page 10 of 37
Ref No. 1696/2915/F-157/CC/DCC/cpk                                          20.05.2011
   a. The Vendor fails to implement/execute any or all of the Pre-paid card solutions /
      Services within the period(s) specified in the Work Order / Purchase Order, or
      within any extension thereof granted by the Bank pursuant to clause 13, or
   b. The Vendor fails to perform any other obligations(s) under the Contract.

   c. In the event of the Bank terminating the Contract in whole or in part, the Bank may
      procure the solutions or Services similar to those undelivered, upon such terms
      and in such manner as it deems appropriate and the Vendor shall be liable to the
      Bank for any excess costs for such similar solutions or Services. However, the
      Vendor shall continue performance of the Contract to the extent not terminated.

   d. In the event of termination of the agreement the vendor should complete the
      migration within 3 months from the date of such termination to the vendor
      engaged by the Bank by providing all necessary assistance failing which penalty
      at the rate of Rs.10,000 (Rupees Ten Thousand only) per day will be levied for the
      delayed period beyond 3 months.

15. FORCE MAJEURE
   a. The Vendor shall not be liable for penalty or termination for default, if and to the
      extent that it’s delay in performance or other failure to perform its obligations
      under the Contract is the result of an event of Force Majeure. For purposes of this
      clause, “Force Majeure” means an event beyond the control of the Vendor and not
      involving the Vendor’s fault or negligence and not foreseeable.
   b. If a Force Majeure situation arises, the Vendor shall promptly notify the Bank in
      writing of such condition and the causes thereof. The Vendor shall continue to
      perform its obligations under the Contract as far as reasonably practical, and shall
      take all reasonable alternative means of performance not prevented by the Force
      Majeure event unless otherwise directed by the Bank in writing.
   c. The Vendor will have to guarantee a minimum uptime of 99%, calculated on a
      monthly basis. The uptime percentage will be calculated as 100 minus downtime
      percentage i.e., unavailable time divided by total time. Unavailable time is the
      time when any part of the core configuration or system software component is
      inoperative or operates inconsistently or erratically.
   d. If vendor fails to meet the uptime guarantee in any month the Bank reserves the
      right to impose financial penalty on the vendor at a sum equivalent to 5% of the
      billing amount of the preceding month for each one percent of downtime over and
      above the permissible downtime until satisfactory performance is ensured, subject
      to a maximum of 20%.

16. DISPUTES
   a. In case of any disagreement or dispute relating to any terms and conditions or
      provisions on any matter connected with the contract or with regard to the
      interpretation of the context thereof mentioned in the contract, the Bank and the
      Vendor shall make every effort to resolve amicably by direct informal negotiations
   b. If, after 21 (twenty-one) days from the commencement of informal negotiations,
      the Bank and the Vendor have not been able to resolve the dispute amicably,
      such differences and disputes shall be referred to the Arbitrators to be appointed
      by each party, who may in turn will appoint a third Arbitrator. The findings of the


                                      Page 11 of 37
Ref No. 1696/2915/F-157/CC/DCC/cpk                                             20.05.2011
      Arbitrators shall be final and binding on both the parties and shall be governed by
      the provisions of Arbitration and Conciliation Act, 1996. The place of Arbitration
      shall be Bangalore (Country India), the language of Arbitration shall be English
      and the Courts at Bangalore (Country India) will have jurisdiction.
   c. Notwithstanding anything contained herein above, in case of any dispute, claim
      and legal action arising out of this RFP/ Contract, the parties shall be subject to
      the jurisdiction of courts in city of Bangalore (Country India) only.

17. ADDITIONAL SERVICES
   The Successful Vendor may be required to provide any or all of the following services
   without any cost to the Bank, including additional service, if any-
   a. The Vendor shall provide extensive training, on its product, to users including
      branch officials, Card Centre officials/staff. The training should cover features of
      hardware, software, communication devices, security devices, interfaces etc.
      including hands-on training and exercises. The training will have to be provided at
      Bank’s premises or external sites acceptable to Bank, at vendor’s cost. It should
      include training on the Operating Systems, Middleware, associated system utilities
      and other products etc. for a period determined by Bank. The training module
      should comprise, Schedules as per Bank’s convenience, Sufficient copies of
      comprehensive material, books and hand-outs, Copies of video/slide, Courseware
      meeting Bank’s needs
   b. Marketing and collateral support for Pre-Paid Card products including designing
      the card and collaterals with approval of the Bank.
   c. Providing a detailed operations and maintenance manual for use of the staff
      including training the Bank’s personnel.
   d. The vendor should provide Reports / MIS for Fraud monitoring, transaction
      velocity and activity reports, negative balance reports as required by the Bank.
   e. The vendor should be capable of providing interface/API with the Banks CBS
      database without any additional cost for issue of Pre-paid cards for Closed User
      Groups (CUG) usage based on MCC code or Terminal ID e.g. College Campus,
      etc. with necessary add-ons for Report Generation, MIS and Online Accounting of
      the transactions.

18. COPYRIGHT / LICENCE VIOLATION
   The Vendor shall explicitly absolve the Bank of any responsibility / liability for use of
   system/ software delivered along with the systems. The Bank will not be liable in any
   of the cases of possible litigation / claims arising out of any copyright / license
   violation for software/s sourced either from third parties or from themselves.

19. INFORMATION AND DATA SECURITY MEASURES
   a. The Vendor will submit the detailed MIS on daily, weekly, monthly or any other
      interval, as may be required by the Bank from time to time at no additional cost to
      the Bank.
   b. The Vendor shall take all necessary steps to ensure strict confidentiality of the
      information provided by the Bank, even after the contract expires or is terminated
      for any reason. The Vendor should isolate and clearly identify the Bank’s
      customer information, documents, records and assets to protect the confidentiality
      of the information and build strong safeguards so that there is no mingling of


                                       Page 12 of 37
Ref No. 1696/2915/F-157/CC/DCC/cpk                                    20.05.2011
      information/documents, records and assets, where the service is provided to
      multiple entities or Banks from the same Hardware/ Location.
   c. The Vendor will not divulge any Data/information received from the Bank to any
      other person / entity without prior written permission of the Bank and neither will
      he use the data himself for any other purpose without prior written permission
      from the Bank.
   d. The Vendor should periodically provide backup files of data with necessary
      application to read the data as may be required by the Bank from time to time or
      as may be prescribed by the Reserve Bank of India or any other Statutory
      Authority from time to time in respect of services outsourced in/out of India.
   e. The Vendor, upon the written request of the Bank, shall allow the authorized
      representatives of the Bank (including internal/ external auditors acting on its
      behalf), and Reserve Bank of India or any other Statutory Authority directly even
      without request from the Bank for Inspection, Audit and IS-Audit purposes at all
      reasonable times to have access to its records relating to its performance from
      time to time and also obtain copies of any audit or inspection or review reports or
      findings made on the service provided to the Bank.
   f. The Vendor will provide the Bank with such assistance, documents, information or
      other evidence as the Bank may require in relation to any claims, demands,
      notices, litigation or proceedings by or against the Bank.
   g. The Bank reserves the right to inspect and satisfy itself with the arrangements
      made for proper & secure storage, usage and handling of data. The Vendor will
      preserve the data and documents to meet the statutory / legal requirements of the
      Bank.
   h. The Vendor should have Business Continuity Plan (BCP) in place and should
      enclose with Bid document, a certificate confirming the existence of documented
      BCP and mentioning details of DRS location.
   i.   All standards to be followed will adhere to Bureau of Indian Standards (BIS)
        specifications or other acceptable standards like ANSI, IEEE, ISO, X/Open etc.

20. DISCLAIMER:
   a. This request for RFP is not an offer by the Bank, but an invitation to receive
      responses from eligible interested vendors offering Pre-Paid Card services.
   b. No contractual obligation whatsoever shall arise from the RFP process unless and
      until a formal contract is signed and executed between the Bank and vendor and
      the bidder(s) concerned.
   c. The Bank reserves the right not to proceed with the project at any stage without
      assigning any reason.

21. GENERAL CONDITIONS
   a. Payment terms shall be on monthly basis on receipt of claim & required MIS from
      the Vendor after commencement of the Pre-Paid Card business.
   b. The Vendor shall not use the Banks name to advertise or publicly announce that
      he is implementing the Pre-paid card solution for the Bank without written consent
      of the Bank



                                      Page 13 of 37
Ref No. 1696/2915/F-157/CC/DCC/cpk                                           20.05.2011
   c. The Bank reserves the right to add / delete / modify any of the clauses in this RFP
      during the tendering process. Such addition / deletion / modification will be
      published only through Bank’s website www.syndicatebank.in and no
      advertisement will be made through print media or no individual intimation will be
      provided.

Yours faithfully,



(G Kama Raju)
Assistant General Manager




                                      Page 14 of 37
Ref No. 1696/2915/F-157/CC/DCC/cpk                                             20.05.2011
                                ANNEXURE – I

              Scope of work and Requirements / Specifications for
    Pre-paid Card Management Services for Syndicate Bank under ASP model

The vendors have to provide Pre-paid card management and also offer end-to-end
services in Pre-paid card solution including back-end services of switch
maintenance/authorisation, network management, authorisation, MIS, Settlement
services and Dispute resolution.

The Bank desires to offer the Pre-paid card products of different variants with addon card
facility to its customers to be distributed through the 2300 or more Branches located
across the country or through the Branches of its sponsored Banks or designated
agencies or Banks with whom the Bank may forge tie-ups or directly through its Card
Centre located at Bangalore, India.

The vendor should have hosted services with switching infrastructure located in World
Class Data Centre, fully functional, with sufficient scalability to accommodate growth in
volume of transactions in future for authorisation, authentication and settlement of
transactions originating from Pre-paid cards issued by the Bank through various
communication protocols. The switch functionalities and features should support single
message, dual message, ATM, POS, Mobile, Internet, eCommerce, mCommerce,
electronic fund transfers etc. The Switch solution should provide for real time, continuous
clearing and settlements separately for each category of transactions/pre-paid products
or for all categories of transactions/pre-paid products and solution should be highly
parameterised for issue of any type of Pre-paid product on BIN Range, validity of the
card, enable only ATM or POS transaction or both, Merchant Category code/Terminal ID
wise authorisation or blocking.

The solution should include functionalities like, interchange accounting and necessary
reporting tools/exposure management / risk management tools / Fraud Management and
Anti Money Laundering (AML) and PMLA Tools and with web enabled MIS for
Branches/Card Centre of the Bank. The solution should have Stand-in processing
capabilities and should also support features such as velocity checking, negative files
etc., It should support various transactions including chip based, key management,
address verification, card verification, encryption features such as 3DES and should be
EMV/PCIDSS complaint and PA-DSS certified. The solution should have system security
functionality in terms of user authentication; access management, audit trails and data
back up. The solution should support standard messaging formats including ISO 8583
and XML, provide for seamless Hardware and Firmware upgrades; Operating System
and Middleware upgrades. The solution should be supported by a robust Dispute
Resolution Management System and provide Charge Back, Representment and Debit /
Credit adjustment features.       The solution should also be capable of providing
interface/API with the Core Banking solution, Mobile Banking and Internet Banking
modules of the Core Banking solution of the Bank, Switch driving the POS terminals of
the Bank and real time electronic funds transfer Applications; be capable of routing
virtual card, message based electronic fund transfer transactions; should have multi-
currency support apart from INR. The solution should provide wide range of global
switching interfaces such as VISA, Master Card, Amex etc and other EFT switches
including domestic switching networks like NPCI, Cashtree, etc through API.




                                       Page 15 of 37
Ref No. 1696/2915/F-157/CC/DCC/cpk                                              20.05.2011
The solution should provide for off-card authentication of e-commerce transactions and
also provide SMS alerts to the cardholders for all transactions irrespective of amount and
type of transaction as per RBI directives. The dispute resolution of the cardholder’s
disputes should be resolved within 10 days from the date of receipt of complaint as per
RBI directives. The solution should provide for additional security feature of VbV (Verified
by Visa in respect of VISA) or MSC (MasterCard Security Code in respect of
MasterCard) and One Time Password (OTP) for Card not present transactions.

The Pre-paid card will be a magnetic-stripe Personalised/Non-Personalised card of
VISA/MasterCard standards with the value stored in the Host based system and not on
the card. The solution should provide a web-based access to branches for issue of Pre-
paid cards with user authentication and authorisation for such issuance. (Maker &
Checker). However, the Bank may decide to issue EMV Chip card with magnetic stripe
as and when VISA/MasterCard enable the feature of ComboCard (dual mode of
magnetic stripe and chip with mandatory reading of chip only where the ATM / POS
terminal is capable of reading chip card and rejecting the magnetic stripe operation on a
ComboCard). The vendor should be capable of issuing the ComboCards as and when
the Bank decides to issue the same. The Branches should be able to issue the card
through the web-enabled access through Internet and also check balances and other
queries relating to the card account including closure of the card account. All user
interfaces at Branches/Card Centre/Customer Access through Internet should be GUI
based and should be consistent across modules / application within the system and
across all delivery channels to give uniform look and feel to the user/customer. The
software should be customised to the Banks requirement from time to time both during
implementation and post-implementation duly approved by the Bank.

The Pre-paid card should be capable of being used for cash withdrawal at ATMs or for
POS transactions at EDC terminals or either of the transactions.

Scope of Contract and Deliverables:
a. The Bank is inviting offers from Vendors capable and experienced in all aspects
   relating to Pre-paid Card Management Services.
b. The solution to be deployed should be compliant to PCI–DSS standards and
   VISA/MasterCard certified including the card plastic and personalisation should
   comply with VISA/MasterCard standards.
c. The vendor shall provide necessary reports to the Bank for settlement of the daily
   transactions with VISA/MasterCard networks and also the data files on daily basis for
   affording credits to the cardholders maintaining account with the Bank through host
   file upload option for card accounts closed or disputes resolved after closure of card
   accounts etc. The reports/ data files duly encrypted shall be sent to the Bank online
   through secured mode.
d. The solution deployed should provide for automatic reversal and recredit of the
   amount of unsuccessful transactions and where the switch has failed to send a
   reversal or the host has failed to respond successfully for reversal messages
   received from the switch, reconciliation should be effected and amount recredited
   immediately after reconciliation.
e. The vendor should undertake daily Reconciliation of the Transactions and provide
   reports of Reconciled/Un-reconciled / Exception transactions to the Bank. The
   Settlement Reports with Reconciliation reports should be provided to the Bank on a
   daily basis.

                                       Page 16 of 37
Ref No. 1696/2915/F-157/CC/DCC/cpk                                     20.05.2011
f. The vendor should undertake the Dispute Resolution and other related activities,
   including Chargeback, Representment, Pre-compliance, Compliance, Pre-Arbitration
   and Arbitration, etc as per VISA/MasterCard Operating Regulations and Dispute
   Resolution Rules.
g. The vendor should provide at his cost 24 X 7 hours Helpdesk with Toll free number
   and backup mobile number directly accessible by the Cardholders at the Vendor’s
   location for Hotlisting of Cards and attending to the queries of the Cardholders
   regarding card transactions in India and from outside India.
h. The vendor should provide CRM access to integrated Call Centre to handle all the
   services of the Bank to be setup by the Bank in future.
i.   The cardholders should be provided access to view and manage their card account
     through Internet; securely with proper authentication and identification with interface
     with the Internet Banking and Mobile Banking Channels of the Bank’s Core Banking
     solutions or any other channels the Bank may introduce, like IVR, ACH, etc.

The Vendor shall comply with / provide confirmation on the following:
a. The solution should have capability to collect, aggregate and transmit transactions
   received through any connecting media. The services shall include network
   monitoring and ensuring connectivity between the switch and host systems.
b. The third party processor switch should be duly certified by VISA/Mastercard and
   comply with all administrative formalities and documentation requirements of
   VISA/Mastercard.
c. The transactions would be routed directly to VISA/Mastercard for both on-us and off-
   us transactions at present. The Vendor should also be capable of and agreeable to
   provide an option for routing of our Bank’s Cards/Network Group Cards operated at
   the Banks ATMs/EDC Terminals by dedicated network connectivity between the
   vendor’s and the Bank’s switch, as and when required by the Bank without any
   additional cost.
d. Testing of Pre-paid test cards at various ATMs/POS terminals of different network are
   to be carried out for all types of transactions and copies of the test reports must be
   made available to the Bank on successful testing before commercial launch of the
   products.
e. The vendor should comply with VISA/Mastercard PIN Security Audit/Other Audits and
   bear the cost of such audit, besides the penalty, if any, for non-compliance as
   mandated by VISA/Mastercard.
f. The vendor should provide for Transaction Monitoring reports for monitoring of frauds
   and any suspicious transactions. The vendor is solely liable for all fraud transactions
   perpetrated by using data/cards stolen from their infrastructure or by using internet
   and IVR.
g. The vendor should provide customised solutions to specific groups of cardholders or
   closed user groups for issue of co-branded cards etc for usage at specific
   MCC/Terminal ID.
h. The solution provided should be capable of providing MIS for loyalty programmes,
   campaign programmes etc.,
i.   The solution should provide for flexible and dynamic multiple currency conversion.




                                        Page 17 of 37
Ref No. 1696/2915/F-157/CC/DCC/cpk                                           20.05.2011
j. The vendor should have DRS facility of the entire infrastructure with zero fail time
   switchovers and the DRS facility should be located in different latitudes/non-seismic
   zones.
k. The deliverables shall also include the following:
   a. Providing end-to-end maintenance for the Pre-paid card issuance including
      network connectivity.
   b. Processing of settlement files from the shared networks
   c. Processing of interchange settlement files
   d. Reconciliation of transactions.
   e. Generating the exceptions and taking appropriate action with the approval of the
      Bank.
   f. Handling chargeback and re-presentment and other dispute resolutions.
   g. Generating and sending standard reports and other reports / MIS as defined by
      the Bank.
   h. Timely escalation to the Bank on exceptions
   i. Provide Pre-paid Card switching services.

The Pre-paid Card Management Services shall include the following:
   a. Account Setup – Issuer Bin and Product Setup, Account/Card creation, PIN
      Management.
   b. Card Management-Inventory, Embossing, Account servicing, Statements and
      letter printing, Mailing, Activation, Primary and Add-on Card, Renewals &
      Replacements.
   c. Authorisation and Host management.
   d. Interchange file processing, Reconciliation, Settlement.
   e. Disputes, Chargebacks, Representment etc.,
   f. Report Generation, MIS reporting, settlement reports.
   g. Suspect Activity Risk Management reports and tools, AML, PMLA, OFAC
      compliance, Periodic Account Review
   h. Customer Service with Call Centre and 24 Hour Toll free helpline.

The vendor shall take the responsibility in respect of the following:
   a. Procure and personalize Cards as per the design given by the Bank.
   b. Supply finished cards, Pre-Paid Card application forms, pouches, information
      materials, etc. to the designated Branches/Corporate Office.
   c. Arrange and provide the requisite technological platform and Customer Care
      Centre to run and support the Pre-Paid Cards.
   d. Need to do the necessary settlement with card associations
   e. Impart training to the Bank staff on issue and operation of Prepaid Cards.
   f. Bear all expenses in connection with marketing & publicity cost, etc.

The selected vendor shall assist the Bank in framing the Pre-paid Card Programmes
standards (given below) as part of the Pre-paid card management activities in tune with
the best practices available in the industry as below:
   a. Improving processes through inputs.
   b. Provide reports for Business analysis of various products under various
      parameters and Profitability improvement.


                                     Page 18 of 37
Ref No. 1696/2915/F-157/CC/DCC/cpk                                              20.05.2011
   c. Ascertaining and documenting the marketing and risk factors involved and framing
      risk management policy.
   d. Preparing a job card showing detailed workflows for set up, authorisation
      processing, monitoring and review of card activity, suspect activity and hotlisting
      of cards.
   e. Accounting and reconciliation of transactions and chargeback’s made on behalf of
      cardholder’s accounts.
   f. Training in all areas for Branch staff and Card Centre staff of the Bank.




                                      Page 19 of 37
Ref No. 1696/2915/F-157/CC/DCC/cpk                              20.05.2011
                               ANNEXURE – II

                                    TECHNICAL BID

1) Name and Address of the Firm/ Company
2) Registered Address of the Firm/ Company
3) Year of Formation / Incorporation and
number of years in Business
4) Company ownership structure
5) Local / Contact Address
6) Contact Person
a) Name:
b) Designation:
c) Phone:           d) Fax:
e) Cell No:         f) E-mail
7) Sales Tax, Service Tax Registration
Number, Income Tax PAN number if any.
8) Name and address of Principal Company
(in case the Vendor is acting as an Agent).
9) In case the Vendor is acting as an Agent,
details of authorisation letter received from
Principal Company.
10) Brief description of the main and
subsidiary business line of the company.
11) Experience of the company in Pre-paid
Card Management Services.
12) Number of Pre-paid cards issued by the Year         India   World
vendor during the last 3 years- in India and
other countries of the world.                 2008
                                                 2009
                                                 2010
13) Details of similar projects undertaken for
implementation and maintenance of Pre-paid
Card Management Services undertaken in
any of the Banks.
14) a) List the addresses of Software
Development and Service Centres located
across the country as Per Annexure IV.
b) Number of Certified engineers under the
payroll of the company/Associate in each
location.
c) Total number of employees in India and
outside india.
15) Details of all partners/sub-contractors
involved in implementation of the solution.
16) Brand, model and manufacturer’s name


                                      Page 20 of 37
Ref No. 1696/2915/F-157/CC/DCC/cpk                                           20.05.2011
of the Switch software and Hardware for
implementing the solution to the Bank.
Operating        Systems,     Database,
Functionalities.
17) Location of Data Centre and its level.
18) DRS facility and its location and
changeover time.
19) Certification from VISA/Mastercard for
Switch and as Third Party Processor-Switch
Certification & TPP– Certificate duly attested
to be enclosed.
20) Certificate for PCI-DSS certification.
21) Solution with capability for Closed User
Group (CUG) usage on MCC code/Terminal
ID e.g. College Campus, etc. with necessary
add-ons of Report Generation, MIS and
Online Accounting of the transactions with
interface/API to Banks Core Banking
platform or Merchant EDC POS Acquiring
switch/ATM switch.
22) The processing setup should have a
quality certification? Has your organization or
its business units have any quality
certification? Please provide copies of the
Certification.
23) Whether blacklisted by any Bank or
Indian      Bank’s    Association      for  non-
performance or disputes or any suit pending
against the company. If yes furnish in brief
the details including the Suit number and
court where pending.
24)         Companies Particulars                   2007-2008   2008-2009   2009-2010
financial indicators
                         Total Sales/Turnover
for the last 3 years.
                         Turnover from Pre-
                         paid               Card
                         Management
                         Profit after Tax
                         Capital & Reserves
25)Estimated timeline to make solution live.
The time estimate must clearly identify the
various phases including development,
enhancements         and    testing     and   all
assumptions must be clearly specified.
26)      Maximum       estimated      time   for
development, enhancements and testing with
assumptions clearly specified.




                                         Page 21 of 37
Ref No. 1696/2915/F-157/CC/DCC/cpk                                         20.05.2011
27) List the multiple languages which you
can support currently and in future for the
entire application including Web, Marketing,
Customer Service, etc.
28) Draft SLA between the Bank and vendor
incorporating the RFP conditions enclosed.
29) Bid Security Demand Draft/Payorder       Amount:                 Bank Name:
                                             Number:                 Date:


   FUNCTIONALITIES OF THE SWITCH & HOST FOR PREPAID CARD SOLUTION
(Please Mention “E” for existing functionality, “C” where customisation is required
 with estimated period and “N” where customisation is not possible in Col 3 below
                              with remarks in column No. 4)
Sl No Features                                    Existing (E) Remarks – If “C” in Col 3
                                                  /Customised mention      the    period
                                                  (C)     /Not required               for
                                                  Feasible (N) customisation & if “N”
                                                               reasons for the same.
   1                        2                           3                  4
    1) Internet Browser Based GUI solution
         to     Branches,     Cardholders      &
         Customers with link to Banks website
         for customers.
    2) URL procurement for Internet access
         to Branches/Card Centre/designated
         organisations with IP filters.
    3) Individual card entry and Batch
         upload at Branch/Card Centre level
         for bulk issuance/reloading of
         cards(customer data and loading
         data)
    4) System should provide multiple
         options for various load strategies i.e.
         a. loading at POS
         b. via Automated Clearing House
             (ACH)
         c. Corporate       loads       (account
             transfers- one account to many
             accounts, funding from other
             cards (online, via mobile device,
             via ATM networks).
         d. support loading using scratch
             cards & PIN Coupons where
             customer can sms PIN to a
             predefined number in a specified
             format or input the PIN number to
             an IVR.
    5) Single unique customer ID across
         products to provide a consolidated


                                     Page 22 of 37
Ref No. 1696/2915/F-157/CC/DCC/cpk                     20.05.2011
        view of the customer/relationship for
        all activities and promotions on the
        card portfolio.
   6) The system should be able to
        interface with Bank’s GL system
        (Dummy GL) for various reporting
        purposes. Please provide the list of
        standard interfaces available for this
        reporting. The processing solution to
        support account balance checking,
        debit-credit matching, tallying of
        module Balances with GL balances
        at the time of EOD process.
   7) Facility to purge data for different
        blocks/periods      and    should     be
        parameter based.
   8) The system should have an online
        fraud check at the time of
        authorization          using         the
        parameters/rules set for this purpose.
   9) System to provide reporting for -
        • International transactions
        • High Amount Transactions
        • STIP approved transactions
        • STIP declined transactions
        • High Risk Transactions based on
        transaction Type and the amount of
        the transaction
        • MCC wise velocity
        • Cleared Transaction Summary
        • Batch Authorizations Summary
        • Online Authorizations Summary
        • Full Transaction Listing
        • Declined Transactions
        • Force Posted Transactions
        • Manual Transactions
        • Credit Exposure
        • Over Limit Transactions
        • Unmatched Authorizations
        • Card level transaction limits
        • Management Review & reports
   10) Access control facility to Issuer
        branches, Call centres with IVR Set
        Up,           Back           office/Card
        Centre/Regional Offices.
   11) Communication          link      between
        Branches/Card          Centre/Regional
        office and vendors location-through
        internet with necessary security (both
        side SSL with tunnelling) at both
        ends through static/dynamic IP, i.e.,
        logging control should be based on

                                       Page 23 of 37
Ref No. 1696/2915/F-157/CC/DCC/cpk                      20.05.2011
        IP filters.
   12) Web-based        interface     for   card
        issuance/loading from branches of
        Bank/Card       Centre      or     Bank
        authorised           agencies          or
        correspondents with user access
        control and password security.
        Admin function at Card Centre/
        Regional Office level for user
        creation/    modification/      deletion/
        suspension of users, 3 levels of
        users -Admin, Officer and Teller and
        creation of template based user
        privileges with more than 3 levels,
        Automated password expiration,
        Forbidding multiple logins for the
        same user and User ID lock out in
        case of a configurable number of
        login attempts
   13) Authorisation of transactions based
        on location of ATM or/and POS
        terminal:
        Domestic, International, Country or
        State specific.
   14) Authorisation of transactions based
        on MCC code/Terminal ID of the
        merchant:
        Allow or block operation at Specific
        MCC code/Terminal ID or some or
        all.
        Allow or block operation at one or
        more type of MCC code/Terminal ID.
   15) Authorisation of transactions based
        on usage at ATM or POS:
        Allow operation only at ATM
        Allow operation only at POS
        Allow operation at ATM & POS
        Allow operation only through Internet
        ie e-commerce transactions.
        Block or allow for card not present
        transactions      (CNP      /     MOTO
        transactions)
   16) Authorisation after authentication for
        internet transactions with off card
        data i.e., Verified by VISA/Master
        Secure                  Code-Password
        authentication      for    e-commerce
        transactions,      OTP       for     IVR
        transactions.
   17) VISA/Mastercard Money Transfer-
        Card to Card Money transfer.



                                        Page 24 of 37
Ref No. 1696/2915/F-157/CC/DCC/cpk                      20.05.2011
   18) Funding Reloadable cards through
        Banks Internet Banking/ATM through
        interface with vendor’s solution and
        Banks ATM switch/CBS for online
        reloading of pre-paid cards wherever
        permitted.
   19) Charging capability- Fee Module
        a. Online debiting with file upload to
            CBS host
        b. Customer group level /card type /
            individual/ corporate
        c. As percentage of amount or per
            transaction.
        d. Transaction type / location of use
            / ATM or POS
        e. Charging - Monthly/Yearly/Daily
            free for life/taxes
   21) Card        actions      -    Temporary
        blocking/Hotlisting/Re-issuance/ Re-
        issue with existing balance/Pin re-
        issue /PIN-reissuance capability by
        Branches/Card Centre/Agencies/IVR
        based PIN issuance or re-issuance.
   22) Online       email/SMS       alerts    for
        Transactions, Card status-Activation,
        Hotlisting etc.
   23) Switch should have parameters for
        configuring new programs/change
        parameters and Bank to have rights
        for the same.
        Tolerance factor – configuration of
        tolerance limits based on type of
        merchant/customer during program
        set up.
   24) Should be capable for dynamic
        currency conversion of multi-currency
        transactions and issue of Cards in
        Indian      Rupees       and     Foreign
        Currency.
   25) Product set up in switch based on
        BINs, BIN Range, Group of Cards
        and Type of card.
   26) Audit Trail with user name, activity,
        IP number of the terminal etc., of all
        the activities with date stamp of the
        server –retrievable for 8 years and in
        case of legal disputes till the dispute
        is resolved.
   27) EOD reconciliation and settlement:
        Daily reconciliation and settlement of
        unsuccessful transactions by credit to


                                        Page 25 of 37
Ref No. 1696/2915/F-157/CC/DCC/cpk                   20.05.2011
        the cardholders accounts.
        Dispute handling:
        Chargeback processing
        Re-presentment        process,    Pre-
        Arbitration, Arbitration etc. under
        VISA/MasterCard Dispute Resolution
        Regulations
   28) Reports & MIS
        Branchwise/Regionwise/
        Card Centre:
        1. Card Generation
        2. Card status / Activity
        3. Inventory balance
        4. Card activated /loads-daily
        5. Card closure
        6. Card re-fill
        7. Card usage
        8. Available Balance
        9. Matched & Settled records
        10. Unmatched records
        11. Charge-back records
        12. Balance sheet-daily
        13. Settlement reports – daily
        14. Negative Balance-daily
   29) Risk Management - Velocity checks
        Online      alerts    for    Abnormal
        transactions.
        Fraud Analysis for load fraud and
        transaction fraud.
        SMS Alerts for all transactions as per
        RBI directives.
   30) Auto release of blocked funds of
        chargeback cases
   31) DR / BCP capability - the system
        should have a copy of the database
        to be maintained on realtime basis at
        a remote site for use in the event of
        disaster.
   32) Integration with the Bank’s existing
        Core Banking Software (Flexcube),
        ATM switch and other applications.
   33) Local implementation & software
        customization support
   34) PCI & DSS Data Security standards
        compliance
   35) Periodical dump or as and when
        requested by the Bank of the
        database for Oracle database with
        details of tables and FD to be
        provided to the Bank with utility to
        read the dump. Data file in ASCII


                                     Page 26 of 37
Ref No. 1696/2915/F-157/CC/DCC/cpk                      20.05.2011
        format or text file with separators for
        database other than oracle with FD
        to be provided to the Bank. Porting
        assistance to be provided to the
        Bank for maintaining at Bank’s site.
   36) Readiness for interface with Bank’s
        Core Banking Solution, Internet
        Banking and Mobile Banking for
        loading the        Cards from the
        cardholders accounts maintained in
        the CBS Network or any other
        channels the Bank may introduce,
        like IVR, ACH, etc.
   37) Application for monitoring transaction
        processing.
   38) Encryption should be used by both
        hardware and software.
   39) Daily Financial settlement should be
        possible for BINs either using the
        enterprise level settlement process or
        a distinct settlement for BINs i.e. the
        Gross & Net settlement position of
        BINs should be available on a daily
        basis for review by Bank.. As a
        reconciliation proof, the daily total
        float reporting requirements for Bank
        BINs will include previous day's float
        adjusted for daily settlement and
        daily top ups.
   40) Fully integrated and automated card
        processing system without any
        manual intervention required for
        inter-module operations. The system
        should support for all card operations
        to be available on all business days
        of client and synchronization of batch
        run timings with client work
        schedules.
   41) Prepaid       Solution     offered     for
        mCommerace should be technology
        agnostic, i.e., should work on SMS,
        IVR, USSD2, WAP,JAVA etc.
   42) Common customer service module
        that can be used by the call center,
        backroom         customer       service,
        chargebacks,       risk    team      and
        operations. The processing setup
        should be able to provide voice
        support to customer queries and
        issues and should also be able to
        handle voice authorizations for


                                        Page 27 of 37
Ref No. 1696/2915/F-157/CC/DCC/cpk                      20.05.2011
        merchants. The system to provide a
        front end interface with the call center
        agent to answer customer queries
        and take request for updates on the
        system. The specific calls should be
        tagged for monitoring purpose.
   43) Prepaid system should support same
        day capturing of application, approval
        and embossing of a new account
        possible
   44) Prepaid       system     should      offer
        Statement Generation and Balance
        Enquiry capabilities (Online, via ATM,
        IVR and SMS)
   45) Product should have an in-built
        security subsystem and also have
        facility to interface with external
        security systems. There should also
        be an audit facility to check the
        maintenance done by the application
        security team for AML and PMLA
        monitoring.
   46) System to provide facility to checking
        against an internal negative file and
        other customer database.
   47) System to link to an automatic letter
        generation system.
        The system should have the flexibility
        to specify letters in various formats,
        fonts, font sizes etc.
   48) Key management for smart cards to
        comply      with     VISA/MasterCarad
        specifications.
   49) The system to support
        a)account maintenance functions like
        modification         of       customer
        demographics, credit limit, cash limit,
        alteration of account status, account
        closure, etc. both online and batch
        mode.
        b) Upgrade / Reinstate / Downgrade
        the customer and transfer existing
        credit    history    and    transaction
        summary account master data
        c) Support for automatic letter
        generation (event based monetary
        and non-monetary) for product
        upgrade / downgrade / reinstatement.
        d)Facility for PIN issuing and re-
        issuing (as a part of the batch and
        also on adhoc request).
        e)User to select/change own PIN?

                                        Page 28 of 37
Ref No. 1696/2915/F-157/CC/DCC/cpk                     20.05.2011
        f)User to change the PIN on receipt
        of the card
        g)Renewed cards to be issued with
        the same pin.
        h)PIN should be changed for
        lost/stolen cards
        i)Option to blocking accounts at
        relationship, account and card level
        j)Facility for generation of auto debit
        or direct payment request to the
        customer bank account.
        j)System should provide a common
        front end for showing the account
        status (account details, card details,
        service issues if any etc. including a
        notepad) .History of all accounts of a
        customer should be available on a
        single screen.
        k) The solution to provide for online
        end user account management in the
        context      of   allowing    corporate
        customers       to     manage      their
        accounts..
        l)The system should support multiple
        addresses to be used for different
        purposes
   50) Support for 24X7 availability for
        online voice authorization system.
   51) The system to authorize based on
        type of transaction and should
        include–purchase, purchase reversal,
        cash advance at POS, and cash
        advance       reversal,   ATM     cash
        withdrawal,                eCommerce,
        mCommerace, IVR and internet
        transactions.
   52) Support for online card blocking at
        VISA / MasterCard exception files
        and at the host through internet by
        the Cardholders
   53) System should not allow negative
        balances on PrePaid Cards.
   54) System to support service tax based
        on certain transaction types
   55) Data to be stored and retrieved by
        the processing setup for more than
        12 months
   56) Toll free number with backup of
        mobile landing numbers accessible
        by the Cardholders directly.
   57) The system should not allow multiple


                                       Page 29 of 37
Ref No. 1696/2915/F-157/CC/DCC/cpk                              20.05.2011
        cards to an individual for certain
        types of cards

DETAILS OF SWITCH : LARGEST LIVE SITE

Description                                    Details
Highest Transactions Handled
1.Per Day
2. Peak Per Second
Details of the installation including hardware
and software. No of ATMs/POS supported.
SLA offered for Availability.

TPS DETAILS OF SWITCH : BENCHMARK, IF DONE
Description                                Details
Highest Transactions Per Second
Details of the benchmark including HW & SW
used



 CARD PERSONALISATION AND MARKETING COLLATERAL SUPPORT & OTHER
                                     CONDITIONS
Sl                                                        If NO-what period
No                  Particulars                 YES or NO  the same can be
                                                               provided
   1) Card issuance including procurement
      of    Blank     Plastic     and    card
      personalisation. - card numbers
      generation, Embossing file, PIN
      generation, personalization as per
      VISA/Mastercard guidelines
   2) Card Application Forms, Information
      Materials, Card Designing, User
      guide, Pouch, Welcome letter and
      marketing collaterals for launch of the
      product.
   3) Card stock tracking and inventory
      management of stocks at Branches
      with details of Dead Stock, Slow
      moving etc. for proper replenishment
      from Card Centre level/direct despatch
      from vendors site on instruction from
      Card Centre.
   4) 24 Hours helpline-Toll Free Number
      with backup of mobile landing
      numbers accessible by cardholders
      with     Customer       Service      for
      Cardholders and its location (specify
      the number of call center agents in the


                                       Page 30 of 37
Ref No. 1696/2915/F-157/CC/DCC/cpk                                          20.05.2011
       helpline team) with Bilingual support-
       English & Hindi
   5) Audit of the facility by Banks own or
       designated audit teams and Reserve
       Bank of India officials and any other
       statutory body.
   6) Dispute handling-Loss on account of
       copied card, stolen card and fraud to
       be borne by the vendor.
   7) Prepaid system should support
       printing of photo, signature on cards,
       fourth line embossing, Combocards
       and smart card personalization.
   8) Card stock inventory management
       tool-to track and monitor stocks at
       Branches from a central location-Card
       Centre of the Bank.


 The following documents are enclosed -
a) Duly certified Audited Financial Statements for the last 3 financial years.
b) Copy of Certificate of Incorporation & Commencement of Business (if applicable) of
   the Company.
c) Document(s) evidencing experience in similar Projects, involving implementation and
   maintenance of Pre-Paid card solution in any Bank.
d) List of addresses of Software Development Centres and Support Centres in India as
   per Annexure IV.
e) Duly signed confirmation that the scope of work, requirements and specifications as
   given in Annexure I will be met / complied with.
f) Details / Brochures containing technical specifications for services being offered to
   the Bank.
g) Copy of Standard Pre-Paid Card Management Service Level Agreement after
   incorporating necessary changes in conformity to the terms /conditions given in this
   RFP.
h) Duly certified copy of VISA/Mastercard certification for Pre-paid card programme as
   TPP and switch certification.
i) Certificate of compliance to PCI-DSS standards.
j) Certificate regarding DRS facility, location and BCP.




                                     Page 31 of 37
Ref No. 1696/2915/F-157/CC/DCC/cpk                                              20.05.2011
                                ANNEXURE III

                                     COMMERCIAL BID

1. Name of Vendor:
2. Address of Corporate Office:

Commercials for providing Prepaid card Management Solution Services for
Magnetic Stripe Card:

 Sl.
                     Model                                 Amount in Rs
 No
 1.a)      Fixed Fee per card Model –     First year-Reloadable/   Second Year onwards-
           One time Fixed fees (all       Non-reloadable           Per year-Reloadable
           inclusive) payable by the
           Bank without Minimum
           Card volume/ Transaction
           per month
      b)   Fixed Fee per card Model –     First year-Reloadable/ Second Year onwards-
           One time Fixed fees (all       Non-reloadable         Per year-Reloadable
           inclusive) payable by the      Mention whether any
           Bank with Minimum Card         monthly        minimum
           volume/Transaction     per     amount is expected to
           month(Please       mention     be paid by the bank
           Minimum Card volume and
           or Transaction volume per
           month)
                                                  Vendors share i.e. Percentage
 2.a)      Revenue Sharing Model-All
           inclusive Revenue Sharing      Mention only the share of net income of the Bank
           percentage      from     the   the vendor expects as a percentage and no
           Revenue earned by the          other method of quote will be accepted.
           Bank without minimum
           transaction amount.
      b)   Revenue Sharing Model-All      Mention only the share of net income of the Bank
           inclusive Revenue Sharing      the vendor expects as a percentage and no
           percentage      from     the   other method of quote will be accepted. Also
           Revenue earned by the          mention the minimum transaction amount.
           Bank      with     minimum     Mention whether any monthly minimum amount
           transaction amount.            is expected to be paid by the bank.
 3.        Set-up         fee        or
           implementation          Fee
           including      customisation
           required by the Bank.
 4.        Any other charges




                                          Page 32 of 37
Ref No. 1696/2915/F-157/CC/DCC/cpk                                              20.05.2011
                            ANNEXURE III (Contd)

Commercials for providing Prepaid card Management Solution Services for
Combo Card (Combination of Magnetic Stripe and EMV Chip):

 Sl.
                     Model                                 Amount in Rs
 No
 1.a)      Fixed Fee per card Model –     First year-Reloadable/   Second Year onwards-
           One time Fixed fees (all       Non-reloadable           Per year-Reloadable
           inclusive) payable by the
           Bank without Minimum
           Card volume/ Transaction
           per month
      b)   Fixed Fee per card Model –     First year-Reloadable/ Second Year onwards-
           One time Fixed fees (all       Non-reloadable         Per year-Reloadable
           inclusive) payable by the      Mention whether any
           Bank with Minimum Card         monthly        minimum
           volume/Transaction     per     amount is expected to
           month(Please       mention     be paid by the bank
           Minimum Card volume and
           or Transaction volume per
           month)
                                                  Vendors share i.e. Percentage
 2.a)      Revenue Sharing Model-All
           inclusive Revenue Sharing      Mention only the share of net income of the Bank
           percentage      from     the   the vendor expects as a percentage and no
           Revenue earned by the          other method of quote will be accepted.
           Bank without minimum
           transaction amount.
      b)   Revenue Sharing Model-All      Mention only the share of net income of the Bank
           inclusive Revenue Sharing      the vendor expects as a percentage and no
           percentage      from     the   other method of quote will be accepted. Also
           Revenue earned by the          mention the minimum transaction amount.
           Bank      with     minimum     Mention whether any monthly minimum amount
           transaction amount.            is expected to be paid by the bank.
 3.        Set-up         fee        or
           implementation          Fee
           including      customisation
           required by the Bank.
 4.        Any other charges


We certify that the rates quoted above are all-inclusive as per Clause 9 & 10 of RFP Ref:
No. 1696/2915/F-157/CC/DCC/cpk dated 20.05.2011 but exclusive of Service Charges
which shall be paid as per the rate in force from time to time. We also confirm that we
agree to all the terms and conditions mentioned in this RFP Ref: No. 1696/2915/F-
157/CC/DCC/cpk dated 20.05.2011.


Authorised Signatory:
Name and Designation:
Office Seal:


                                          Page 33 of 37
Ref No. 1696/2915/F-157/CC/DCC/cpk                                     20.05.2011




                                  ANNEXURE IV

List of Software Service Centres and Support Centres and their Location-Existing
                                  & Proposed.


                    SOFTWARE & SERVICE SUPPORT FORM

S    Office /            Nearest Software and Service Support Center
No Destination
      Sites
                  Address,    Status  No. of    No. of      No.     whether     Existing
                  Phone       of      S/W       H/W         of      authorized or
                  and         office  Engineers Engineers   Admn    distributor proposed
                  Telex/Fax   working                       staff   /partner
                  Nos. of     days &                                /agent
                  Contact     Hours
                  Person/s




NOTES:

   Bidders are required to mention specifically the Name of Contact Person/s,
    Address, and Telephone Number of their Centres, Mobile Number, Email ID etc
    of each location for after support Services across the country.




                                   Page 34 of 37
Ref No. 1696/2915/F-157/CC/DCC/cpk                                             20.05.2011




                                     ANNEXURE V

                                       BID FORM
Ref No…………………                                                           Place: ..........
                                                                       Date: ....... /2011
To,
The Chief Manager
SyndicateBank, Card Centre,
Corporate Office,
No.69, I Floor, 9th Main Road
Jayanagar 3rd Block, BANGALORE – 560 011.

Dear Sir,

We the undersigned having examined the Request for Proposal (RFP) Ref No.
1696/2915/F-157/CC/DCC/cpk dated 20.05.2011 the receipt of which is hereby duly
acknowledged, offer to supply, deliver and install and provide the services of Prepaid
card Management mentioned in the RFP in conformity with the said RFP for the sum
mentioned in the Price Bid or such other sums as may be ascertained in accordance with
the Schedule of Prices attached and made part of this Bid.

We undertake, if our Bid is accepted, to deliver/provide the goods/services in accordance
with the Delivery Schedule specified.

If our Bid is accepted, we will obtain and submit to the Bank the guarantee of a
Scheduled Bank in a sum equivalent to Rs 5 lakhs (Rupees Five lakhs only) for the due
performance of the Contract, in the form prescribed by the Bank. We agree to abide by
this Bid for a period of 180 days from the last date of submission of Bid or date of going-
live whichever is later and shall remain binding upon us and may be accepted at any time
before the expiration of that period.

We further confirm that,
1 In case we offer system and/or other software manufactured by another company,
  such software operates effectively on the system offered by us and we are willing to
  accept responsibility for its successful operations
2 That similar systems will be made available in the Bank’s site to provide adequate
  emergency processing arrangements; and
3 Until a formal contract is prepared and executed, this Bid, together with your written
  acceptance thereof and your Notification of Award, shall constitute a binding Contract
  between us.

We undertake that, in competing for (and, if the award is made to us, in executing) the
above contract, we will strictly observe the laws against fraud and corruption in force in
India namely "Prevention of Corruption Act 1988".




                                       Page 35 of 37
Ref No. 1696/2915/F-157/CC/DCC/cpk                                            20.05.2011


The Commissions or gratuities, if any paid or to be paid by us to agents relating to this Bid,
and to contract execution if we are awarded the contract, are listed below:
 Name & address of agent          Amount & currency       Purpose of commission or
                                                          gratuity
 *(If  none,         state
 none)

We understand that you are not bound to accept the lowest or any Bid you may receive.
Dated this ........ day of ............... 2011




(Signature)
(In the capacity of)
Duly Authorised to sign the Bid with seal for & on behalf of (Name & Address of the
Bidder)




                                                  Page 36 of 37
Ref No. 1696/2915/F-157/CC/DCC/cpk                                                 20.05.2011




                                              ANNEXURE VI

                                     LETTER OF AUTHORISATION TO BID

No. ..............................                                        Dated:       /   /2011

To,

The Chief Manager
SyndicateBank,
Card Centre, Corporate Office,
No.69, I Floor, 9th Main Road,
Jayanagar 3rd Block, BANGALORE-560 011.

Dear Sir,

Sub: Letter of Authorisation to Bid for Syndicate Bank's outsourcing of Prepaid
Card Management Solution

We M/s ................................... (Name and address of the principal) hereby authorize M/s.
........................ (Name and Address of Agents), our Business Partner/Authorised
Distributors to submit a Bid, and sign the contract on behalf of us for all the
systems/services required by the Bank as called for vide the Bank's request for proposal
reference no. 1696/2915/F-157/CC/DCC/cpk dated 20.05.2011.

We hereby undertake to bind ourselves with the Bank if the Bid submitted as above is duly
accepted by the Bank.
                                                            Yours faithfully,


                                                                        (NAME)
                                                           (Name of Principal Vendor on whose
                                                              behalf the proposal is submitted)


Note: This letter of authority should be on the letterhead of the principal on whose
behalf the proposal is submitted and should be signed by a person competent and
having the power of attorney to bind the principal. It should be included by the
Bidder in its Bid document.




                                               Page 37 of 37

				
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