Effective Problem Solving And Decision Making

Registration Form Effective Problem Solving And Decision Making 8-9 October 2009 Grand Margherita Hotel, Kuching Fees Normal Rate: “Claimable under RM 725.00 per participant Early Bird Rate: SBL KHAS Subject to HRDF SBL scheme. approval” 014 RM 695.00 per participant (Registration on or before 28 September 2009) Group Rate: RM 670.00 per participant (Registered 3 or more participants from the same organization) For more details and registration, please contact: Organisation:………………………………………………. …………………………………………………………..……. Address:……………………………………………….. …... …………………………………………………………..……. …………………………………………………………..……. Contact Person:……………………………………... …... Designation:………………………………………….. …… Tel:………………………. Fax: ….…………………........... Email:…………………………………………………........... Kindly register the following participant(s) for the above program: AZIZAH HASSAN, azie@cmm.com.my JENNIFER KUSI SIM, jenn@cmm.com.my STEFFANIE STELLA STEPHEN , steff@cmm.com.my Marketing and Coordination Section Centre for Modern Management (Wholly owned subsidiary of Yayasan Sarawak) Km. 20, Jalan Kuching-Serian, Semenggok, 93250 Kuching, Sarawak. Tel: 082-625166/625266 Fax: 082-625966/625766 E-mail: services@cmm.com.my Effective Problem Solving And Decision Making 8-9 October 2009 Grand Margherita Hotel, Kuching 1. 2. 3. 4. Name:………………………………………………….. Designation:…………………………………….......... Name:………………………………………………….. Designation:…………………………………….......... Name:………………………………………………….. Designation:…………………………………….......... Name:………………………………………………….. Designation:…………………………………….......... Registration Policy All program fees must be payable before or upon registration to ‘C.M. Management (Sarawak) Sdn. Bhd.’. CMM reserves the right to postpone or cancel the program due to unforeseen circumstances. Every effort will be made to inform registered participants of these. Program fees will: - be charged 100% if no written notice of cancellation is received by CMM or if participant fails to attend the program. - be charged 50% if notice of cancellation is received by CMM less than seven (7) days before the program commences CMM seven (7) or more days before the program commences. For CMM use only: Date Received: Recorded by: Effective Problem Solving And Decision Making 8-9 October 2009 @ Grand Margherita Hotel, Kuching Page 1/3 Introduction Have you ever been in the position of solving a problem only to stop and ask yourself or your team members. “Didn’t we solve this problem last year? Why are we still working on the same problem again? “ If this has happened to you, you know how frustrating it can be, putting time and effort into the same problem over and over again. Having good intentions does not always mean problems get solved. Things could go wrong in the process of solving problem and making decision. Thus, this program presents you with a systematic approach to problem solving and decision making. Contents 1) The Problem Solving Process Definition of Problem The importance of Systematic Problem Solving Approach The “ Plan Do Check Action” Process 2) The Problem Solving Tools Brainstorming Techniques Cause and Effect Diagram Data Collection, Recording and Presentation Application of the Problem Solving Tools in PDCA 3) The Problem Solving and Decision Making Process Sensing the Problem Information Processing Setting Objective Generating Alternatives Selecting Success Criteria Taking the Decision Implementing the Decision Evaluating and Reviewing 4) Problem Solving and Decision Making in Group Types of Group Problem Solving and Decision Making The Benefits and Limitations of Group Problem Solving and Decision Making 5) Action Plan Methodology Interactive Lecture Individual and Group Exercise Questions and Answers Pre and Post Program Assessment of Participants Target Participants Supervisory and support levels of public and private sectors Objectives At the end of the program, participants will be able to:Solve problems and make decisions by applying appropriate techniques and adapting a suitable approach. Choose between options by careful analysis of their possible consequences Develop skills in participative problem solving and decision making. Effective Problem Solving And Decision Making 8-9 October 2009 @ Grand Margherita Hotel, Kuching Page 2/3 Resource Person FANG TZE CHIANG Fang Tze Chiang is a graduate from Curtin University of Technology, Western Australia, with a Master’s Degree in Policy Sciences. He is an accredited trainer and assessor with an internationally recognized Australian Certificate IV in Assessment and Workplace Training and a Diploma in Training and Assessment Systems. For the last 5 years, Fang worked with Centre for Modern Management (CMM) as the Manager in charge in Research and Program Development before joining CMM, Fang worked in the Government sector for 20 years in various capacities throughout the State of Sarawak. Fang is a registered and approved trainer for CMM. He specialize in facilitating training programs in areas of core competencies and Train the Trainers Program. His vast and extensive working experience provides him with a wide frame of reference to relate training to workplace realities. Effective Problem Solving And Decision Making 8-9 October 2009 @ Grand Margherita Hotel, Kuching Page 3/3