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					                                                                                   November 2011, Enterprise System Availability Events




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                                                                                                                                                                                                                     Entries Reported in Minutes (see *2)
3-Nov 5:30     6:30                0.00       0.041666667               P          ISRS Applications down                      100%                             iw                60              100/%                                                                                     0.56
3-Nov 6:30     7:22                0.00       0.041666667               P          Itasca outage router move                   100%                         1995 n                60              100/%                                                                                     0.56
4-Nov 10:00    10:00 5-Nov         1.00                  1              P          D2L upgrate to 9.4                          100%                             d                 1440           100.0%
7-Nov 3:57     0:42 8-Nov          1.00       0.864583333               N          Unplanned outage                            100%                             n                 1245           100.0%                                                                                  1245.00
14-Nov 3:59    4:04                0.00       0.003472222               N          Emergency deployment                        100%                             n                  5             100.0%                                                                                     5.00
18-Nov 8:13    10:13               0.00       0.083333333               N          Production communications module            100%                             w                 120            100.0%                              120.00
25-Nov 12:35 17:20                 0.00       0.197916667               N          SCSU switch config problem                  100%                      38507 n                  285            100.0%                                                                                    285.00
                                                                                   TOTAL                                                                                                                            0.00             120.00            0.00            0.00              1536.13


                                                                                   Percentage of time available                                                                                                   100.00%            99.72%           100.00%         100.00%            96.44%


       375564 System Wide Students                            *Total Minutes for the Month=                            43200
*1: P- Expected Pre-scheduled; U- Unexpected Pre-scheduled; *2: Entries minutes are Event duration minutes weighted by, both, the percent of application
   N- Normal Unplanned Event; ?- Cause Undetermined                 affected and percent of students affected
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