General Alcoholic Beverage Service Policies

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					ALCOHOLIC BEVERAGE SERVICE POLICY HANDBOOK
Centerplate is dedicated to the responsible service of alcoholic beverages. The sale and handling of alcoholic beverages carry with it serious responsibilities under state and local laws. All employees and volunteers of Centerplate are required to strictly abide by these laws and this Alcohol Service and Beverage Policy to ensure that Centerplate maximizes its efforts to protect fans and guests from alcohol abuse. The Policy and Service Guidelines are subject to change upon written notice or the issuance of a corporate policy. Any questions or concerns about the Policy should be directed to Laura McKee, Director of Risk Management at (864) 598-8627 or (703) 323-3937.

A.

GENERAL POLICY Centerplate's policy is to deny the sale of any alcoholic beverages to any person (i) below the legal drinking age (governed by State law), or (ii) who appears intoxicated. Centerplate employees and volunteers shall also comply with the Service Guidelines set forth in Section B below and the training requirements set forth in Section C below. In circumstances where age identification does not comply with the requirements set forth below in Section B-6, service must be denied. In any circumstance where there is any question or perception of intoxication, service must be denied.

B.

GENERAL SERVICE GUIDELINES 1. Service Times General Rule –Alcoholic beverage service shall commence no earlier than the actual public opening time of the gates and shall cease no later than thirty (30) minutes prior to the projected or scheduled ending time of the event or other cessation time that is mutually agreed upon with the client. Football Events – Alcoholic beverage service shall commence no earlier than the actual public opening time of the gates and shall cease no later than the end of the third quarter. Alcohol service may commence at earlier legal times preceding the public gate opening times for functions held in adjacent lots and areas, but shall conform to the third quarter shutdown.

Baseball Events – For single events, alcoholic beverage service shall commence no earlier than the actual public opening time of the gates and shall cease no later than the end of the seventh inning. In the case of multiple events or "doubleheaders," alcoholic beverage service shall cease no later than the end of the seventh inning of the first game and recommence no earlier than the actual public opening time of the gates for the second game. Alcohol service may commence at earlier legal times preceding the public gate opening times for functions held in adjacent lots and areas, but shall conform to the seventh inning shutdown. Arena Sports Events – Alcoholic beverage service shall commence no earlier than the actual public opening time of the doors and shall cease no later than the following: NBA – Commencement of the fourth quarter College Basketball – Commencement of the second half. Hockey – Commencement of the third period. Arena Football – Commencement of the fourth quarter. Other events – Shut down shall conform to the general rule of thirty (30) minutes prior to the event’s conclusion or other agreed upon cessation time. Concerts – Alcoholic beverage service shall commence no earlier than the actual public opening time of the gates and shall cease no later than the beginning of the main act’s performance or other mutually agreed upon cessation time with the client. In those circumstances where the client has requested such different cessation time, prior written approval must first be obtained from the Regional Vice President and Director of Risk Management. Should service be extended beyond the main act’s performance, service shall cease no later than thirty (30) minutes prior to the scheduled conclusion of the event. Festival events shall cease thirty (30) minutes prior to the scheduled conclusion of the event. Conventions – Alcoholic beverage service shall commence no earlier than the show’s opening and shall cease no later than thirty (30) minutes prior to the event’s scheduled conclusion. In those circumstances where the client has requested a different cessation time, prior written approval must first be obtained from the Regional Vice President and Director of Risk Management. Motor Sports Events – Motor sports events shall conform to the general rule. Subordination – In all cases, the company policies regarding the sale and service of alcoholic beverages shall comply with all state and local laws, and conform to the owner and/or client’s mutual agreements with the company.

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Exceptions - Any exceptions to these designated service times must receive advance approval from the Director of Risk Management. Operations which may require exceptions to these cessation guidelines (e.g., premium seating programs) may require alternate service standards (e.g., additional employee monitoring).

2.

Serving Portions Approved Centerplate alcoholic beverages shall not exceed the following single portion sizes, unless otherwise approved by the Director of Risk Management: Beer, Malt Beverage (Draft or Package) – 24 Fluid Ounces Mixed Cocktail – 1.75 ounces 100 proof liquor Wine – 8 Fluid ounces

3.

Serving Limits Except as indicated in Paragraph 4 below, each patron’s single purchase is limited to two (2) beverages. This limit refers to single beverage servings, not an aggregated serving portion (e.g., one “double” shot equals two drinks, not one, for this purpose). Patrons are not permitted to exceed this limit by multiple purchases at one time. Alcoholic beverages from previous purchases that are in the patron’s possession at the time of the new purchase are counted against the serving limit. The refilling of cups and/or mugs is strictly prohibited.

4.

Vendor Serving Limit Notwithstanding the two (2) beverage limit specified in Paragraph 3, vendors shall not sell more than one (1) beer per person in the general seating areas.

5.

In-Seat Serving Limit In those areas with in-seat service, each patron’s single purchase is limited to two (2) beverages per person, in accordance with Paragraph 3 herein.

6.

Identification Requirements Acceptable Documents – All identification must be official documents issued and sealed by a government entity and contain a clear photo, description and date of birth. Centerplate only recognizes valid State identification, passports and military identification cards. Verification of Documents – Every alcoholic beverage point of sale must have a driver’s license book that details each state issued identification card. Books can be ordered through the state liquor control agency.

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Verification Guidelines - Some guidelines to verify the authenticity of a driver’s license include:        The card expiration date – do not accept the license if it has expired; Glue lines or uneven surfaces by the picture or birth date – often indicate tampering; Consistency of numbers – the typeset for the birth date and expiration date should match lettering used on the rest of the license; The state logo – a partially missing state logo is a sign of a fake card; Pin holes on the surface – bleach may have been inserted to “white out” certain aspects of a date; The card’s reverse side lettering is blurred – counterfeiters often photocopy the reverse side of a license; Someone else’s card – make sure the photo, height and weight match the person requesting service.

If there is an issue with regard to verification, ask for a second piece of identification, question the cardholder about basic information on the card such as middle initial, full address with zip code, birth date, etc. or request assistance from the manager or supervisor on duty. Where there is any question as to the identity verification, service must be refused. Target Age for Carding – Centerplate servers are required to request proof of age with valid identification documents for all patrons reasonably appearing to be under the age of 30 years. To increase awareness of alcoholic beverage servers, calendars or signage displaying “your birthday must be before this date” may be ordered through a designated corporate vendor. 7. Signs of Impairment Pursuant to Section C herein, all employees and volunteers serving alcoholic beverages shall be trained to recognize the signs of alcohol impairment. Impairment is defined as a lessening or the absence of a particular physical or mental function. Four behavioral cues that help monitor changes in behavior of persons consuming alcohol are:   Lowered Inhibitions – persons with lowered inhibitions can become talkative, talk loud, become overfriendly, relaxed, or argumentative. Faulty Judgment – persons showing faulty judgment may use foul language, behave inappropriately, or annoy others. 4

 

Slowed Reactions – persons with slowed reactions may slur their speech, have glassy or unfocused eyes, forget things, or lose their train of thought. Poor coordination – stumbling, swaying, falling, spilling drinks, dropping items, and problems sitting up can indicate a loss of coordination.

Because persons who drink regularly can have a higher tolerance to alcohol, these cues may be less obvious requiring heightened awareness in the case of regular or daily patrons. 8. Required Postings/Public Information The following signage should be displayed at each alcoholic beverage point of sale. Signage can be ordered through a designated corporate vendor: Carding Policy – “We Card Under 30 – Please have your ID Available” Shutdown Policy – “The service of Alcoholic Beverages shall cease at ____; however we reserve the right to cease service at any time.” Serving Limit – “To promote responsible enjoyment, all patrons are limited to two (2) alcoholic beverages per person.” 9. Complimentary Beverages As a general rule, Centerplate managers are only to provide complimentary beverages to patrons in a marketing or public relations role or as goodwill. Employees must have the express personal approval from a General Manager prior to serving any complimentary beverages. All limits in these policies apply to patrons receiving complimentary beverages. 10. Volunteer Groups Each member of a volunteer group must be provided a copy of this Alcoholic Beverage Service Policy Handbook as part of his/her required training materials. All volunteers should complete the training set forth in Section C-1 herein as soon as possible with such training being mandatory for volunteers no later than January 1, 2006. Pursuant to Section C-3, this policy must also be verbally communicated to each member of the group as part of the alcoholic beverage awareness and education presentation before working any event. Each member is required to read and sign a Volunteer Alcohol Acknowledgment Form prior to the sale of alcoholic beverages. The manager or supervisor in charge of each concession stand is required to collect and submit all Alcohol Acknowledgment Forms at the end of his shift. If a member of a volunteer group violates this alcoholic beverage policy, the individual must be terminated and at Centerplate’s sole discretion the group may be terminated and the charitable contribution paid by Centerplate reduced..

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11.

Minimum Serving Age Any individual in a position of serving alcoholic beverages must meet the minimum age required by applicable state law.

12.

Refusal of Service Under no circumstances may an alcoholic beverage be served to a patron below the applicable state legal drinking age or who appears to be intoxicated, regardless of the patron's apparent age. After refusing the sale of any alcoholic beverage, a supervisor should be notified and if necessary security contacted. To the extent possible, if a General Manager has been notified that alcohol has been refused, the General Manager (or such person designated by the General Manager in his absence) should complete an Alcohol Incident Report at the end of an event.

C.

ALCOHOL SERVER TRAINING 1. Training Program Standard All venues must implement and maintain a responsible alcoholic beverage service training program approved by their state. TIPS (Training for Intervention Procedures) and TEAM (Techniques for Effective Alcohol Management) are two examples of such programs. Both organizations utilize a “train the trainer” approach, whereby a Centerplate employee is trained to be a certified trainer. Each certified trainer is then responsible for providing certified training to all employees and volunteers serving alcoholic beverages. Any other programs used for training Centerplate servers must be approved in advance and in writing by the Regional Vice President and Director of Risk Management. 2. On-Site Trainer The Regional Vice President will coordinate with their venues to ensure at least one (1) Centerplate certified trainer is on-site. 3. Other Required Trained Personnel On-Site All Centerplate General Managers and any manager with the primary responsibility of hiring, scheduling and overseeing alcoholic beverage servers must have certified training. In addition, all Centerplate General Managers should periodically contact the local liquor control board for copies of the applicable liquor laws for their venue.

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In addition, one certified trained person (either an employee or volunteer) shall be assigned the responsibility to supervise the management of alcoholic beverage service in each concession stand. This individual must provide a verbal alcoholic beverage awareness and education presentation to all members in the concession stand prior to any individual being served. 4. Training Frequency New Employees – All new employees serving alcoholic beverages will be required to complete a certified training program and sign an Alcohol Training Acknowledgment Form prior to serving any alcoholic beverage at a Centerplate venue. Until such time as the employee completes the required certified training program, the employee will not be permitted to operate in an alcohol server position. Existing Employees – All existing employees serving alcoholic beverages are required to become recertified in the company’s new training program prior to the expiration period of their last company provided session. Until such time as the employee completes his recertification, he will not be permitted to operate in an alcohol server position. When used herein, the term “employee” shall include those persons employed on a temporary or seasonal basis. D. COMPLIANCE In order to monitor compliance with this policy, Centerplate will utilize various measures including:  Spot Audits;  Facility Inspections;  Random site visits by Regional Vice Presidents and/or Risk Management Department;  Test Shopper Programs;  Computer programmed transaction limit and driver license swipe (where applicable) in those venues operating with the Quest System. ADDITIONAL MEASURES While Centerplate employees and volunteers are prohibited from adopting or establishing alcohol beverage service policies less restrictive than those set forth herein, no venue shall be prevented from following more restrictive alcohol beverage service policies where determined appropriate in their specific circumstances. Centerplate will also fully support and cooperate with any additional measures or programs instituted by our client, local law enforcement personnel, league personnel, security, sponsors, and/or others. Such measures may include initiatives such as public service announcements, additional signage, designated driver programs, closed circuit television systems, early shutdowns, alcohol free seating, compliance committees, etc.

E.

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VOLUNTEER ALCOHOL ACKNOWLEDGMENT FORM
I have received and read a copy of Centerplate’s printed handbook entitled “Alcoholic Beverage Service Policy” dated ________________ I understand that failure to comply with the Policy will result in my immediate termination and may result in termination of my volunteer group as well as a reduction in the charitable contribution paid by Centerplate.
Print Name Sign Name Group Name Date

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ALCOHOL TRAINING ACKNOWLEDGMENT FORM
I hereby certify that I have completed the alcoholic beverage service training program required in Centerplate’s Alcohol Beverage Service Policy Handbook dated _____________. I understand that recertification is required prior to the expiration period.

Signature:

_______________________________________ __________________________________

Name (printed):

Date: _____________________________________________ Venue Location: ___________________________________

Certified Program Name (ie: TIPS/TEAM) ___________________ Training Expiration Date: _______________________________

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