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John Doe - Enhanced Technologies

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					                                                    Clifford Ahrens
                                                 Mississauga, Ontario
                                            Telephone/Cell: (905) 701-4161
                                       E-mail: cliff@enhancedtechnologies.ca
                                   Web Site: http://www.enhancedtechnologies.ca
                                  Linked In Site: http://www.linkedin.com/in/cahrens


   EXPERTISE
            Twenty four years of experience as a Senior Technical Writer/Editor/Trainer/Business Analyst - can provide
             written technical information in a clear and concise manner suitable for target audiences.
            Experienced in Writing, editing and co-ordinating technical specifications, policies and procedures to precisely
             reflect project requirements
            Experienced in Canadian Nuclear Power Regulatory and Safety legislation, both internal and external audits
             including, documentation using various Ontario codes and guidelines (ISO 14001, OHSAS 18001, N285 and
             N286).
            Experienced in Canadian Banking and Securities Regulation in reguards to Consumer Protection, Privacy,
             Government and Self Regulation of financial services and products.
            Experienced in all aspects of Course Design, Need Analysis, CBTs, Training Presentations, Visual Aids
            Experienced in SAP ECC 6.0 Upgrades, BPPs, Test Script Validation and Training for PP, PUR, PM, MM, WM,
             FICO,and QM modules.
            Experienced in all aspects of hardware manuals, white paper, software and firmware manuals, maintenance and
             upgrading of manuals, SW/FW versions, FAQs and quick start guide.
            Experienced and proficient in ITIL Change, Incident, Configuration and Risk Management.
            Experienced in Sarbanes-Oxley (SOX) IT information security with the knowledge and skills needed to
             understand and produce compliant support documentations.
            Experienced in Website Maintenance and On-line help (Internet/Intranet) using HTML, SGML and PDF files,
             with a working knowledge of RoboHelp, FrontPage, and Adobe Captivate 3, Snagit, RWD uPerform and ARIS.
            Experienced with SAP, ZACHMAN Framework Infrastructure, Modelling, Libraries, Data Warehousing, on-line
             documentation, end user documentation, Provincial and Federal Ministry documentation.
            Various examples of previous work can be viewed at www.enhancedtechnologies.com

PROFESSIONAL EXPERIENCE
Listed below are a number of completed contracts. A more detailed list of all short-term contracts is available on request.
Brandt Agricultural Products, Regina, SK, December 2012 to Present – ON and OFF Site
 As Senior Technical Writer, (1 month Contract) providing quality documentation and editing of existing Manuals.
 Edit, and re-design End user Manuals for existing equipment.
 Maintain the documentation library to ensure version control mechanisms are in place and reportable.
Carelynx Corp, Burlington, ON, June 2012 to Present – ON and OFF Site
 As Senior Technical Writer, (6 month Contract) providing quality documentation, editing and schedule / conduct
   meetings with Design Engineers and SMEs.
 Plan, develop, coordinate and design clear, concise and easily understood Admin and End user Manuals for IMS.
 Maintain the documentation library to ensure version control mechanisms are in place and reportable.




    6601006 Canada Ltd working in  Halifax  Toronto  Mississauga  Oakville  Hamilton  Calgary  Vancouver
Ontario Power Generation (OPG), October 2000 to November 2012
 As Senior Technical Writer, (3 Month Contract – University Ave) providing quality documentation, editing and
   schedule / conduct meetings with IT staff, managers and directors.
 Plan and develop clear, concise and easily understood Policies and Procedures for Corperate wide IT Security.
 As Senior Technical Writer / Developer, (4 Month Contract - located at Darlington, Pickering and Bruce Nuclear
  Power Plants ) responsible for writing, editing, and validating Functional Test Case Scenarios (Power-up, Emergency Shut-
  down, Grid Transfer, and Normal Shut-down) using Proprietary Software for the Nuclear IT Service Information.
 As Senior Technical Writer / Developer, (6 Month Contract - University Ave) to identify overlaps, gaps and
  dependencies for new the Disaster Recovery Plan.
 Implement changes to new Disaster Recovery Plan.
 Scheduled meetings and participated in the review process to determine what documentation is required and the impact on
  existing documentation for privatization.
Suncor Energy, Mississauga, ON, Dec 2011 to Jan 2012
 As Senior Technical Writer, (8 week Contract) providing quality documentation and editing.
 Review Suncor’s - Aquarius System and provide required documentation for existing software program.
 Review Suncor’s - Marine Risk Management System and provide required documentation for existing software program.
 Produce Change and Requirement Specifications for both Aquarius anf MRMS program upgrades.
LoyaltyOne, Toronto, ON, May 2011 to Dec 2011
 As Senior Technical Writer / Business Analyst, (3 month Contract plus 5 month extension) providing quality assurance,
  editing, and schedule / conduct meetings with Design Engineers and SMEs.
 Update, create and validate Run Books.
 Update and move existing documentation from Twiki to SharePoint.
 Review and/or Create Quick Start Guides and Data / Spec Sheets for all Hardware.
Comstock Canada, October 2009 to October 2011
 As Senior ITTL Technical Writer / Business Analysis, (3 month Contract working with OPG - Pickering) providing
  quality documentation and editing.
 Review RFP and provide required Documentation.
 Edit and review Management Systems.
 Create, edit and Review all related Policies and Procedures to meet required RFP Audit.
 As Senior ITTL Technical Writer / Business Analysis, (6 Month Contract plus 2 month extension working with Bruce
  Power - Kincardine) perform a Quality Assurance Pre-Audit, verify and update Documentation and Direction using “Best
  Practices” for Comstock Canada to do business with Bruce Power.
 Chart status of corrective actions for the components that were evaluated as being weak during previous Audit.
 Verify the existence and location of all documentation required for the N285 and N286 Pre-Audit and TSSA Certification.
 Assessment of conformity with documented performance requirements in accordance with the various Ontario codes and
  guidelines (ISO 14001, OHSAS 18001, N285.0 and N286.3)
 Preparing Audit Checklists, Plans and Documentation for N285.0 and N286.3 Pre-Audit and Certification (C of C).
 An assessment of Safety Management activities to ensure they are sound, appropriate, and effective
 Assess and identifying where improvements can be made or where new processes can be installed.
 Create new Comstock Nuclear Library and associated documents and Manuals.
 Assist in the revision and update of CSA N285.0 Manual.
 Assist in the revision of policies and procedures to align with revised CSA N285.0 Manual.
 As Senior ITTL Technical Writer, (3 Month Contract plus 2 month extension working with Bruce Power Port Elgin)
  providing quality assurance and editing of documentation.
 Editing and reviewing Field Supervisor's manual according to defined standards and guidelines.
 Editing and reviewing Management Systems manual according to defined standards and guidelines.
 Providing status reports to the team lead as required.
Nikon Metrology Canada Inc, Waterloo, ON, December 2010 to May 2011
 As Senior Technical Writer, (3 Month Contract plus 3 Month extension) providing quality assurance, editing of
   documentation, schedule and conduct meetings with Design Engineers and SMEs.
 Update, create and validate End user documentation for wired and wireless GPS positioning devices.
 Review and up-date Company Operations and Procedures Manuals for Third Party Product Production Hand-off.
 Review and/or Create Quick Start Guides and Data / Spec Sheets for all Hardware.
 Document and Validate Nikon’s Surveyor and System Test Proprietary Software.




    6601006 Canada Ltd working in  Halifax  Toronto  Mississauga  Oakville  Hamilton  Calgary  Vancouver
Optect Inc, Vaughan, ON, October 2010 to November 2010
 As Senior Technical Writer, (2 Month Contract) providing quality assurance, editing of documentation, and schedule and
  conduct meetings with Design Engineers and SMEs.
 Update, create and validate Test Procedures for ALTM Pegasus airborne laser terrain mapper.
 Update, create and validate Test Procedures for ILRIS Laser Scanner for tripod-based engineering, mining and industrial
  surveys.
CFJ Contractors / Bruce Power, Kincardine Site, ON, July 2010 to September 2010
 As Senior ITTL Technical Writer / Business Analysis, (3 Month Contract ) providing Quality Assurance, Documentation
  and Direction using “Best Practices” for CFJ to provide shared services to Bruce Power.
 Incorporating value-added steps into a new business process that seamlessly merge three Limited partners into CFJ.
 Assessing, documenting and merging existing business processes and identifying where improvements can be made or
  where new processes can be installed.
 Developing new methods and procedures, implementation plans and schedules, in accordance with various Ontario codes
  and guidelines (ISO 14001, OHSAS 18001, N285.0 and N286.3)
Hydro One, Richmond Hill, ON, July 2009 to September 2009
 As Senior SAP Technical Writer, (3 Month Contracts) providing quality assurance/editing of documentation using RWD
  uPerform and ARIS.
 Working closely with Project Team business functional analysts, SME's and Developers to update procedural, policy and
  training manuals from SAP ECC 6.0 Upgrade GAPs report.
 Providing status reports to the team lead as required.
ENMAX Power, April 2008 to December 2008
 As Senior SAP Technical Writer (6 Month Contract - Calgary) providing quality assurance and editing
 Providing mentorship to a small group of business documentation developers in the use of RWD uPerform and SAP
 Editing and reviewing end user documentation according to defined standards and guidelines;
 Providing status reports to the team lead as required;
 Working closely with Project Team business functional analysts to obtain new recordings and execute on recording test
  scripts as required.
 As Senior SAP Technical Trainer, (2 Month Contract - Calgary) Developed Training Courses - Managing Financial
  Inquiries in IC-Web, Managing Outgoing Cheques, Clarifying Incoming Payments, Processing Payments and Returns, and
  Payment Plans.
 Provide Classroom Training for Back Office personnel.
Royal Bank of Canada, September 2003 to November 2008
 As Senior ITIL-Sarbanes-Oxley (SOX) Technical Writer, (6 Month Contract - Toronto) scheduled meetings, conduct
  interviews, support changes and facilitated compliance with new ATM software supplied by IBM.
 Created Functional Specifications and Test Cases and validated them against the Functional Design Specifications.
 Input Documents, Reconcile and combined different versions of file repositories and propagated updates between them.
 Prepared weekly project status reports and participated in the review process to determine what documentation meets all
  regulatory legislation and determin the impact on current documentation.
 As Senior Technical Writer, (4 Month Contract - Toronto) supported changes and facilitated compliance with a new
  enterprise-wide anti money laundering infrastructure for the Anti Money Laundering Project.
 As Technical Trainer, (2 Month Contract - Toronto) Providing “Train the Trainer” training manual and facilitate
  training for representatives from each of the business units.
Sanofi Pasteur, Toronto, ON, January 2008 to June 2008
 As Senior SAP Technical Writer, (6 Month Contract) schedule meetings, provide guidance and support for project team.
 Create, modify and validate all MM, PM, QM, WM, PP and FICO BPPs and Test Scripts for approval.
 Develop Information Technology Infrastructure Library (ITIL) and templates for SAP ECC 6.0 upgrade.
Sun Life Canada, November 2005 to December 2007
 As Senior Technical Writer, (3 Month Contract - Kitchener) schedule meetings, conduct interviews, and complete
  documentation of C-CAPP Administrator software for HelpDesk.
 Document various Apps HelpDesk must now support (GBCCC Info, Symposium, Erlang, Antidote and Zoom Text)
 Document e-business Apps HelpDesk now supports.
 Prepared weekly project status reports and participated in the review process to determine documentation requirements and
  the impact on current documentation



    6601006 Canada Ltd working in  Halifax  Toronto  Mississauga  Oakville  Hamilton  Calgary  Vancouver
Christie Digital, Kitchener, ON, September 2007 to November 2007
 As Senior Technical Writer, (3 Month Contract) creating, modifying, updating documentation for custom products.
 Generate documentation for various One-Of projects (Common Components, Applications and developer integration).
 Prepared weekly project status reports and work with engineers to generate various End User manuals and Maintenance
  documentation...
Bank of Montreal, Toronto, ON, September 2002 to October 2007
 As Senior ITIL Technical Writer / Screen Designer, (3 Month Contract - Toronto) worked closely with software
  developers to author and design help screens for the new BOM business web site using RoboHelp 2002 for an early
  September release.
 Conduct in-depth interviews with appropriate staff to understand processes and practices.
 Input Documents, Reconcile and combined different versions of file repositories.
 Prepared weekly project status reports and participated in the review process to determine what documentation meets all
  regulatory legislation and determin the impact on current documentation.
 As Technical Trainer, (3 Month Contract – Toronto) Providing “Train the Trainer” training manuals and facilitate
  training for representatives from each of the business units.
SAP Canada, Toronto, ON, May 2006 to July 2007
 As Senior SAP Technical Writer, (13 Month Contract) schedule meetings, conduct interviews, and complete
  documentation of the SAP/Triversity FraudWatch Administrator and User software Guides.
 Create IMG (Implementation Guide for R/3 Customizing) and complete Installation Guide
 Migrate Triversity documentation to new SAP documentation standards.
 Prepared weekly project status reports and participated in the review process to determine documentation requirements and
  the impact on current documentation.
Ministry of Natural Resources, March 2005 to April 2007
 As Senior Technical Writer, (3 Month Contract - Peterborough) assisting in the translation, modification, updating and
  completing existing LIO documentation
 Generate the three classes of documentation types (Common Components, Applications and - CCAS, software architecture
  and developer integration documentation) for LIO applications and Web services.
 As Senior Technical Writer, (3 Month Contract - Peterborough) Technical Writing and Validation of the Y2K Project.
 Scheduled meetings participated in the review process and co-ordinated offsite meetings with Management Control, Project
  Engineers
 As Senior Technical Writer, (3 Month Contract – Toronto) Update End Users documentation documentation and
  information mapping using ESRI program (Hunting, Wildlife, Lands and Waters and Forestry).
Information Management System (IMS), Toronto, ON, May 2006 to June 2006
 As Senior Technical Writer, (3 Month Contract) responsible for the Technical Writing and Validation of the Help Desk,
    Operations and Design Manuals for the WIT Capital e-commerce project (commodity trading over the Internet).
 Scheduled meetings between end Users, prepared weekly project status reports and participate in the review process to
    determine that documentation meets all regulatory legislation and determin the impact on current documentation.
Greenland Home Rule Government (GHRG), Nuuk, Greenland, November 2005 to April 2006
 As Senior ITIL Technical Write, (6 Month Contract) scheduled meetings, provide guidance and support to project team.
 Develop Information Technology Infrastructure Library (ITIL) Policies, Standards, and Procedural development (Change,
  Incident and Configuration Management) and various manuals intended for internal use and postings to external
  Government Portal.
CTFS Financial Services, Welland, ON, March 2005 to November 2005
 As Senior ITIL-Sarbanes-Oxley (SOX) Technical Writer, (9 Month Contract) scheduled meetings; conduct interviews,
  provided guidance for an ITIL-Sarbanes-Oxley compliant Policy and Procedure manual for CTC Financial Services.
 Responsible for ITIL-Sarbanes-Oxley compliant Policy, Standard, Guideline and Procedural development (Change,
  Incident, and Configuration Management) for CTC Financial Services to be posted on Intranet.
 Participated and reviewed process to determine impact of new Privacy Act on Policy and Procedure documentation.
 Prepared weekly project status reports and participated in the review process to determine what documentation meets all
  regulatory legislation and determin the impact on current documentation.
Bevertec CST Inc., Toronto, ON, January 2005 to April 2005
 As Senior ITIL Technical Writer, (3 Month Contract) schedule meetings, conduct interviews, support changes and
  facilitate compliance with new ATM software developed by Bevertec CST for Windows XP Base Operating Systems.
 Work within existing Directives, using established templates with client groups to define end user requirements.
 New (XML) & Web-based (HTML) online help and prepare User Guide documentation.

    6601006 Canada Ltd working in  Halifax  Toronto  Mississauga  Oakville  Hamilton  Calgary  Vancouver
 Prepared weekly project status reports and participated in the review process to determine documentation requirements and
  the impact on current documentation.
Bell Canada, Toronto, ON, November 2004 to December 2004 (Off-Site)
 As Senior ITIL Technical Writer/Team Lead, (8 week Contract) responsible for scheduling meetings, conduct interviews
   and writing proposals and solutions.
 Conduct in-depth interviews with SMEs, Clients and End Users to understand and validate information.
 Process mapping, documenting methodologies, setting up the clear defined responsibilities for all companies involved.
IBM Canada, Toronto, ON, September 2004 to December 2004
 As Senior Technical Writer, (4 Month Contract) responsible for Log/Trace analysis in both Eclipse-based and Web
   portal-based UIs.
 Created Eclipse (XML) & Web-based (RoboHelp) online help and (HTML) documentation.
 Prepared SVG widgets for charting and reporting. Participated in the review process to determine documentation
   requirements and the impact on current documentation.
Cadbury/Adams, Toronto, ON, June 2004 to August 2004
 As Senior ITIL - SAP Documentation Specialist/Business Analyst, (3 Month Contracts) responsible for creating and
  editing of all Standard Operating Procedures (SOP), Business Process Flows (BPF), and Business Policy and Procedure
  (BPP) (Incident, Change Configuration, and Release Management) documents.
 Assembled documents based on existing Canadian and US documentation, interviewing subject matter experts, and
  amalgamating multiple process documents and flow charts.
 Performed as an active member of the Business Transaction Team and Review process.
Banco Popular, Santo Domingo, Dominican Republic, April 2004 to May 2004
 As Senior ITIL-Sarbanes-Oxley (SOX) Technical Writer/Trainer, (3 Month Contract) scheduled meetings, conduct
  interviews, supported changes and facilitated compliance with a new enterprise-wide anti money laundering infrastructure
  for the Anti Money Laundering Project working in conjunction with their Canadian banking partner the RBC.
 Prepared weekly project status reports and participated in the review process to determine what documentation meets all
  regulatory legislation and determin the impact on current documentation.
 Provided “Train the Trainer” manuals and training for each of the business units.
Dept of Public Works and Services, Iqaluit, Nunavut, November 2003 to April 2004
 As Senior ITIL Technical Writer/Editor/Team Lead, (6 Month Contract) scheduled meetings, provided guidance and
  supported project team.
 Responsible for ITIL Policy, Standard, Guideline and Procedural development (Change, Incident and Configuration
  Management) for Informatics Services Manual (ISM) posted on Intranet / Internet web sites.
 Prepare weekly status reports and review existing Naming Conventions to determine the impact on documentation.
GM Defence System, London, ON, July 1991 to April 1996.
 As Senior ITIL Technical Writer, (6 Month Contract) schedule meetings, conduct interviews, software development of an
  automated system using WordPerfect to manipulate and move raw LSA into the appropriate Chapter Level of the Technical
  Manuals.
 The interpretation and development of the Technical Manual Contract Requirements (TMCR), Technical Manual Plan
  (TMP) and the production of the Operational and Maintenance Manuals to the appropriate MIL-STANDARDS.
 Working for the Saudi Arabian National Guard (SANG) project and US Marine Corps.
 As Technical Trainer, (2 Month Contract) Developed Training Courses - field strip and maintain Bison armoured
  personnel carrier (APC) and equipment.
 Provide Classroom and Field Training for field personnel operating Bison armoured personnel carrier (APC) and equipment
  in Saudi.
Ministry of Community, Family and Children’s Services (MCFCS), Toronto, April 2003 to September 2003
 As Senior ITIL Technical Writer (6 Month Contract), responsible for restructuring, (6 Month Contract) formatting and
  set up of documentation related to Information Technology Service Management (ITSM) / Information Technology
  Infrastructure Library (ITIL) processes (Incident, Change Configuration, and Release Management).
 Responsible for establishment and initial management of the documentation for the OCC and control process.
 Identified and resolved documentation gaps for operational and process documentation required to support SDMT.
 Identify, Evaluate and Document changes to Disaster Recovery Plan.




    6601006 Canada Ltd working in  Halifax  Toronto  Mississauga  Oakville  Hamilton  Calgary  Vancouver
Gamma-DynCorp Medical Laboratories, Brampton, ON, November 2002 to March 2003
 As Senior Pharmaceutical SAP Technical Writer, (5 Month Contract) conduct Technical Audit and Review of existing
  Human Resource (HR) Manuals assess for compliance with new Ontario Laboratory Accreditation (OLA) regulations.
 Created and planned realistic target dates for compliance and certification.
 Responsible for development of templates and forms for new SAP - HR Manual.
 Arranged and prepared project status reports for weekly progress meetings.
 Ensured all timelines and commitments of several work groups from Quality Support and SAP - HR teams are achieved.
 Interviewed HR staff and Department Heads of the three (3) Ontario Laboratories and created combined and standardized
  procedures from the three separate SAP - HR Manuals in to one approved Master.
Archives of Ontario, Toronto, ON, October 2002 to November 2002
 As Senior RFP Technical Writer, (8 Week Contract) worked with Archive staff, scheduled meetings, conduct interviews
   and writing an RFP for data entry services to transfer paper based records into an electronic archive.
 Work closely with the Procurement and Contracts management team to draft RFP, conduct and oversee the RFP process,
   respond to the supplier community following established processes and procedures, oversee submissions and evaluation,
   draft award recommendations.
GlaxoSmithKline, Mississauga, ON, April 2002 to September 2002
 As Senior Pharmaceutical Technical Writer, (6 Month Contract) responsible for ensuring that all documents related to
   Qualification, including: Regulatory submission documents, process validation reports and insuring batch production
   records are complete and technically accurate including updating the Stability and Production Master Formulae.
 Developed new and update original SOP’s from engineering and developers notes. Assist in the development of tools
   required to achieve compliance within the Qualification Team and the pharmaceutical facility. Ensured all timelines and
   commitments from the Quality Support and Qualification team are achieved.
Management Board Secretariat, Toronto, ON, January 2001 to January 2002
 As Senior Technical Writer / Librarian, (12 Month Contract) scheduled meetings; provided guidance and support to
  project team members regarding the interpretation of Zachman Architecture as it pertains to individual team projects.
 Researched and Maintained the Architecture Library & Artifact Security on the MBS Extranet site on an ongoing basis.
 As the business and technical environments evolved, made required changes to the various e-commerce solutions posted on
  the intranet and extranet web sites for various business partners.
 Participated in the Tools & Repository Workshop, prepared weekly project status reports and review existing Naming
  Conventions to determine the impact on existing documentation.
Canadian Institute of Health, Toronto, ON, September 2001 to November 2001
 As Senior Technical Writer, (3 Month Contract) documented the design and development of a provincial wide Data
  Warehouse for health information linked an individual’s health card.
 Participated and reviewed process to determine impact of new Privacy Act on Ministry of Health Smart card Project.
 Was present for on-site meetings every Friday balance of contract worked from home office.

EDUCATION
 Ancaster High and Vocational School - Four-year Electronics with extra credits in Advanced Math and Physics
 Mohawk College, Hamilton, Ontario - Electronic Technician with extra credits in Math and Instrumentation

Other Courses
 Technical Writers and Management Program - University of Waterloo, Ontario.
 ESP Workload Management and Documentation - Cybermation - Training Centre, Toronto.
 SAP R/3 Navigation and Business Software – Omni Logic - Training Centre, Toronto.
 Information Mapping, Developing Procedures, Policies, Documentation - Omni Logic - Communicare Training Centre.
 Enabling e-government – MBS - Showcase 2001, Toronto Convention Centre, and Toronto.
 New Manager & Team Leader Workshop – MCFCS - Professional Development Institute, Ottawa
 Quality Control Technician - Mohawk College, Hamilton, Ontario.
 Certified Industrial Management Program (CIM). - McMaster University Ontario.
 Management Development Certificate program - York University, Toronto, Ontario.
 Business Law Certificate program - York University, Toronto, Ontario.




    6601006 Canada Ltd working in  Halifax  Toronto  Mississauga  Oakville  Hamilton  Calgary  Vancouver
                     Clifford Ahrens – Senior Technical Writer – Skills Summary
Requirement                                             Experience
Creation, Distribution and Maintenance of Project and   10+ years experience with, MS Office Suite (97 to 2010), WordPerfect Suite and Lotus 123 , Documentum
User Documentation                                      5+ years experience with FrameMaker, PageMaker, Acrobat Suite, Idoc and uPerform
                                                        5+ years experience with VISIO, flow charts and AutoCAD 13,
                                                        5+ years experience with MS PhotoEditor, Adobe Illustrator & PhotoDeluxe, PhotoShop 7
Presentation , Website Maintenance                      5+ years experience with, HTML, SGML and PDF files
On-line help (Internet/Intranet)                        3+ years experience with, RoboHelp, FrontPage, RoboHelp, Dream Weaver and PowerBuilder, Ultra Image Builder
                                                        1+ years experience with Adobe Captivate 3 and Snagit screen capture software
                                                        1+ years experience with Oracle Developer Server and Oracle Developer
Technical and End User Manuals                          24+ years experience creating technical and end user manuals
Guides                                                  Christie – Produce End User Manuals and other Technical Documentation
Illustrated Parts Lists                                 IBM – Log/Trace analysis in both Eclipse-based and Web portal-based UIs
                                                        Omni Logic – End User SAP Manuals (SD, MM, and PUR).
                                                        Westinghouse Government Services – installation, maintenance and operational manuals (DND Contract).
                                                        Cybermation Inc – Write Software Installation and Operational Manuals
                                                        LifeLine Canada – Document HSR pay process
                                                        Navantis – Produce End User Guide
                                                        Cadbury/Adams - Creating and editing SOPs, BPFs and BPPs
                                                        Gamma-DynCorp - Development of templates and forms for new - HR Manual
Federal and Provincial Governments                      15+ years experience developing and presenting Ministry Documentation
                                                        Department of Public Works and Services – Policy, Standard, Guideline & Procedural development.
                                                        Ministry of Community, Family and Children’s Services (MCFCS) – Identify and resolve documentation gaps.
                                                        Archives of Ontario – Writing an RFP for data entry services.
                                                        Management Board Secretariat – Research and maintain Artifact Library and Security.
                                                        Treasury Board of Canada Secretariat – Write/edit/validate Treasury Board white papers / documents.
                                                        Ministry of Social Services – Write, edit and validate the BTP Help Desk Procedures.
                                                        Ministry of Natural Resources – Y2K Project and information mapping using ESRI program.
                                                        OMERS – Document IT Systems and create hand-over documentation.
Banking and Financial Industry                          7+ years creating and editing Financial documentation.
ITTL & SOX Compliant                                    CTFS Financial – Policy, Standards, Guidelines and Procedural development for new Intranet site
Regulatory Compliant (government and self-              Banco Popular & Royal Bank – Facilitate compliance for the Anti Money Laundering Project
regulation)                                             Royal Bank of Canada – Facilitate compliance with new ATM software
                                                        Bank of Montreal – Author and design help screens for the BOM business web site
                                                        Deutsche Bank - Writing and Validation of IT Banking Systems Operation Guide
                                                        Emergis - Writing and Validation of End User Manuals for BMO
                                                        Bevertec CST - facilitate compliance with new ATM software developed by Bevertec CST
Nuclear Power Industry                                  5+ years creating and editing Nuclear based documentation
                                                        Ontario Power Generation (OPG) - writing, editing, and validating Functional Test Case Scenarios
                                                        Comstock Canada / Bruce Power / CFJ / OPG- Quality Assurance / Policy / SOPs / SWIs / ISPs / Pre-Audit
Medical and Pharmaceutical                              4+ years creating and editing SOPs, writing of Stability and Production Master Formulas
                                                        GlaxoSmithKline – (Pharmaceutical) Develop new and update original SOP’s from engineering notes.
                                                        GammaDynacCare – (Medical) Update SOP’s and Ontario Laboratory Accreditation (OLA) regulations
                                                        Canadian Institute of Health – (Medical) ) documented the design and development of a provincial Data Warehouse
SAP Documentation Specialist                            5+ years experience creating SAP Documentation and performing business analysis
                                                        SAP Canada – develop and validate FraudWatch SAP documentation
                                                        Omni Logic - provided Customized End User Manuals for SD, MM, and PUR modules.
                                                        Sanofi Pasteur – SAP Documentation and BPP / Test script development.
                                                        ENMAX Power – develop, Editing and reviewing end user SAP documentation in RWD uPerform
Business Analyst / Documentation                        2+ years experience as Business Analyst
                                                        Comstock Canada / Bruce Power, - providing Quality Assurance, Documentation and Direction using “Best Practices”
                                                        Cadbury/Adams – Responsible for Change, Incident, Configuration SOPs, BPFs, and BPP.
                                                        Ministry of Community, Family and Children’s Services – Identified and resolved operational and process gaps analysis
Human Resource                                          3+ years experience in assessment and update of HR Manuals, Environmental Emergency Planning procedures
Environmental Assessments                               GammaDynacCare – Human Resource Manuals & assess compliance with OLA regulations.
Disaster Recovery and Emergency Planning.               Albright & Wilson –Environmental Assessments & Emergency and Disaster Recovery Planning.
                                                        Ontario Power Generation (OPG) – Document and develop Disaster Recovery Plan.
                                                        Family and Children’s Services - Evaluate and Document changes to Disaster Recovery Plan.
ITIL Documentation Specialist                           5+ years experience developing ITIL Documentation
Change, Incident, Configuration, Risk Management        Bell Canada - Process mapping and document methodologies
Service Desk                                            Department of Public Works and Services – Change, Incident, Configuration, Risk Management.
Test Procedures                                         Optech Inc - writing, editing, and validating product Test Procedures
Repositories and Libraries                              2+ years experience in creation and maintenance of repository libraries
Data Warehousing                                        OPS - Document and Maintain Artifact Library and Security using Zachman Framework
                                                        Canadian Institute of Health – Document and development of a provincial wide Data Warehouse.
RFP and Product Proposals                               5+ years experience creating RFPs and Product Proposals
                                                        Suncor Energy - Product Proposal, Technical Content
                                                        Indal Technologies Inc – Product Proposals, Technical Content and Pricing Estimates
                                                        Archives of Ontario – worked with Archive staff writing an RFP for data entry services
                                                        Comstock Canada / OPG- Produce Required documentation for RFP
(SAP/ITTL/SOX) Basic Training                           5+ years creating and Implementing basic training and “Train the Trainer” courses.
Train the Trainer courses                               Banco Popular – Facilitate Anti Money Laundering Project and provide “Train the Trainer” training.
                                                        Royal Bank – Facilitate Anti Money Laundering Project and provide “Train the Trainer” training.
                                                        EWMC & Albright & Wilson – Development and implementation of employee ISO Training
                                                        ENMAX Power – Develop and train Back Office SAP personnel – Managing Financial Inquiries in IC-Web




          6601006 Canada Ltd working in  Halifax  Toronto  Mississauga  Oakville  Hamilton  Calgary  Vancouver

				
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