Claire Eager

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					Claire Eager
claire@eclaire.net
Qualifications

(919) 636-5629
C h ap el Hill, NC

Experienced manager with a new MBA. Successful track record of leveraging multiple communication channels to deliver a strong and consistent brand experience. Passionate about organization, planning and innovative communication to make complex issues clear and actionable. Able to quickly master new subjects and technologies for any role. Happiest and at my best in a role using varied skill sets to problem solve in multiple projects at once. Education M.B.A. UNC-CH (2006) M.S.I.S. UNC-CH (2003) B.A. Emory University Employment Chronology General Manager, Ferdinand’s Boutique 10/2006 to present Project Manager, Southeast Atlantic Coastal Ocean Observing System (SEACOOS)*, 2003 to 2005 Director of Technical Resources, Kaplan Communications, Atlanta, GA, 1997 to 2001 Communications Associate, Georgia Council on Child Abuse (GCCA), Atlanta, GA, 1996 to 1997 Membership & Special Events Intern, Michael C. Carlos Museum, Atlanta, GA, 1993 to 1996 Communications & Marketing Areas of Experience Special Events Press Planning and Public Relations Brand Development and Management Printed and Digital Ads and Materials Desktop Publishing Writing and Editing Project Management Experience Virtual Teams Intranets, Extranets, eCommerce Systems Analysis (including requirements and risks) Triple Constraint Project Management Process and Architecture Documentation Progress and Budget Reporting Accomplishments General Manager Initiated and now overseeing process improvements that have led so far •UNC-Chapel Hill
to a 16% reduction in overhead expenditures and a 13% increase in the size of the average sale (using QuickBooks Point of Sale and QuickBooks Pro for data collection and analysis).

• Designed a merchandising strategy to improve in-store traffic and

reinforce new product management strategies. The result has been a dramatic sales increase in previously lagging departments, more efficient inventory management, and better support of new field marketing initiatives.

Project Manager • Worked closely with each of five workgroups to gather information and
produce digital and printed materials including site content and campaigns to promote new products, the consortium, and events.

• Regularly developed printed materials and PowerPoint presentations for
Executive Committee, Board of Directors, corporate communications, training, and external communication outlets. training for a new internal project management system. central administration.

• Wrote and produced comprehensive documentation and conducted • Set and managed annual marketing and materials budget for • Prepared annual proposals, budget reports, and regular progress reports
for internal management and external oversight.

Director of Technical Resources • Managed extensive customer relationships with executive clients
through clear communication, management of expectations, and successful product delivery.

• Instituted a format and content guidelines for design specification
documentation, technical documentation, and development contracts. for internal and external users, at both strategic and tactical levels. defined clearer paths for promotion for each position on the development team.

• Helped clients to conceptualize and implement technology changes • Developed a training plan that eliminated production bottlenecks and • Established a knowledge management system and training
resources for developers to meet training plan requirements. functions of the specific project. the project.

• Evaluated all project ERDs for accuracy, optimization and fit for the • Organized project teams based on developer skills and needs of • Served as Project Manager and programming lead for the larger and
more advanced projects. development databases.

• Managed SQL Server containing 40+ production and

Clai re Eage r • clai re@ e clair e. net • 919-280-8968 • Cha pel Hil l, N C

Claire Eager
claire@eclaire.net
Technology Skills Information architecture design Database design and optimization PHP, ASP, ColdFusion, Perl XML, HTML, CSS, JavaScript Multimedia content delivery Awards & Other Training The Global Manager in Europe, l’ESSEC School of Management, Paris, France Languages: French (Advanced), Italian (Beginner), Spanish (Coming soon!) 2003 Commencement Award, School of Information and Library Science, UNC-Chapel Hill Diploma in French Cuisine, Centre de Formation Alternée de la Ville de Cannes Extracurricular Member, American Marketing Association Workshop Facilitator, Digitization for Cultural Heritage Professionals, 2003 Project Manager & Digitization Consultant, New Hanover County Public Library, 2003 President, Special Libraries Association, Graduate Student Chapter, 2002 Volunteer, Orange County Literacy Council Volunteer, French Bulldog and English Bulldog Rescue Volunteer, Orange County Animal Protection Society

(919) 636-5629
C h ap el Hill, NC
• Assessed current and incoming developers in job-related skills. • Conducted peer-to-peer education and new hire screening. Sr. Application Project Manager 12/97 – 7/01 • Presided over teams of developers and clients through systems analysis,
requirements process, application architecture design, implementation, launch, and evaluation. BellSouth Yellow Pages Online, which became the largest revenue stream for the company. Assisted in developing initial content and image quality standards, and served as first Chief Editor. engine placement, and email campaigns.

• Helped acquire and launch contract for subscription web sites for

• Optimized web applications for integrated marketing efforts, search • Designed databases in SQL Server, Oracle, and MS Access. • Utilized PHP, Cold Fusion, XML, WDDX, ASP, Perl, FoxPro, SSL, JavaScript,

HTML, Dreamweaver, Photoshop, and other web technologies and tools to produce intranets, extranets, e-commerce, and other interactive web applications. synchronized with company contract procedures. Created in-depth documentation for all phases of application development and client training.

• Systematized comprehensive documentation structure and

Communications Associate • Responsible for budgeting, inventory, and creation of collateral for

marketing products and services, including direct mail, ads, brochures, training materials, programs, newsletters, and field marketing materials.

• Led the initiative to develop the company’s first website. • Produced the conference program and all printed supporting materials for
the largest annual child welfare conference in the Southeast.

• Produced a quarterly newsletter (approx. circulation 220,000),

gathering information from over 40 local councils, various departments, volunteers, and sponsors.

• Wrote and distributed press releases to various media. • Coordinator for special events, including Tom Glavine’s Field of Dreams
Golf Tournament, fundraising events, and employee appreciation events.

Membership & Special Events Intern • Supported all phases of planning and conducting special events. • Streamlined membership processing procedures and data
maintenance process, reducing processing time by 15%.

• Designed and secured expansion of membership benefits. • Developed a comprehensive training manual that is still in use today.

* SEACOOS is a federally funded (DOD earmark) academic consortium tasked with coordinating near real time presentation

of atmospheric and geophysical data for the Southeast coastal region via the Web; governed by university professors, and involving university administrators and support staff at five southeastern research universities, as well as government scientists, NGOs, and local constituencies

Clai re Eage r • clai re@ e clair e. net • 919-280-8968 • Cha pel Hil l, N C