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Presentation on HT Billing System

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									                    School of Good Governance And Policy
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                                  Analysis

                      National Workshop on
          Disseminating Information on Good Practices in
                      Public Service Delivery
                            June 5, 2009
            Automated Meter Reading Project in MP East
              Discom: A Breakthrough in Automation

                                                    -Executive Director,
                             M.P. Poorva Kshetra Vidyut Vitaran Co. Ltd.,
                                                               Jabalpur
                           INTRODUCTION
• The Power Sector in India sustains a loss of
  over 25-30% because of pilferage of
  electricity.
• The weakest links in the distribution of power
  are:
      Easy accessibility of meters to consumers,
      because of which a large no. of whom tamper
      with it.
      Human element involved in Reading of the
      meters
•   Note:-According to the CEA, during the financial year 2008-09, the Indian utilities could supply 689 billion kWh 2
    of electricity against requirement of 774 billion kWh, which represents shortfall of about 11.0%.
    AUTOMATION AS A SOLUTION:
• A solution to this ever growing problem would be:
  Device a mechanism for for remote surveillance /
   monitoring of meters.
  Automation of the meter readings.
• East DISCOM in MP took initiative in this direction.
• The AMR Project initiated by the Discom has made a
  breakthrough in the automation of Power utilities.



                                                         3
          BACKGROUND
Previous Practice of Meter reading and
  billing:
 Manual Reading.
 Billing through punching of manually
  recorded reading data at billing centers.
 Decentralized database.


                                              4
BILLING PROCESS PRIOR TO
         PROJECT




                           5
       DRAWBACKS IN PREVIOUS
            PRACTICE


•   Waste of highly skilled manpower .
•   Expenses on conveyance.
•   Likelihood of errors and manipulations.
•   Time lag between reading and billing.
•   Delay in detection and rectification of
    defects in the metering system.

                                              6
           Installation of Intelligent
              Electronic Meters
• The DISCOM took an initiative and provided modern
  static energy meters in respect of all its HT and LT high
  value consumers.
• These meters can store several kilobytes of metering
  data that can be used for billing and diagnostic purposes.
• This data can be downloaded to a handheld device
  called Meter Reading Instrument through the optical port
  ,which can be further uploaded to a PC for analysis.
• The process of billing through MRI downloads was
  introduced in Sep’06

                                                           7
Reading through MRIs




                       8
Initiation of AMR Project by the Discom

 During billing Consumers through MRI downloads,
  it was observed that substantial amount of time &
 manpower was engaged in monthly meter reading of the
 consumers.
 In view of the above, it was decided by the company in
 Oct’06 that meter readings be managed remotely.
 This would save cost on valuable man power involved in
 meter reading activity.


                                                      9
STAGES OF AMR IMPLEMENTATION

                              STAGE-1
 STAGE-1                      STAGE-2               STAGE-3
 Installation of Electronic
                              Billing through MRI   Remote Reading of
 Meters with data storage
                              downloads             Meters and Billing
 feature in respect of all
 HT and LT high value
 consumers




                                                                         10
     Mode of Communication
• GSM was chosen as the mode for
  communication.
• The GSM is the most popular standard for
  mobile phones in the world to cater voice
  services and data delivery.
• GSM network operates in two different
  frequency ranges in India - 900 MHz/ 1800
  MHz.
• The max baud rate for data transfer over GSM
  is 9600 bps.                                11
PRINCIPAL DIAGRAM




                    12
   DEPLOYMENT OF MODEMS
• Consumer End: GSM Modem
  (Transparent) with data enabled
  SIM.
• Server End: GSM Modem( Store
  and forward) with data enabled
  SIM.
• Communication Channel: GSM
  Network.
 Meter connectivity (Optical port
                                    13
 /RJ11)
System Configurations- Outbound Dialing
(For initiation of call from Central Station)




                                                14
System Configurations - Inbound Dialing
(For initiation of call from Meter Modem)




                                            15
 System Configurations - Event based Dialing
(For initiation of call from Modem in case of occurrence of events)




                                                                      16
Billing Process – Post AMR




                             17
INFORMATIONS RECEIVED FROM METER

•   Instant parameters.
•   Load & demand data.
•   Energy values
•   Tamper records.
•   Transactions




                               18
     What is a Meter Tamper?
• It is an intentional change in Electrical
  parameters such that it gives an advantage to
  the customer by registering less energy than
  actually consumed.




                                              19
   Tamper detection & Logging
• The meter analyses the electrical parameters
  and their relationships to make a judgement
  whether this is a situation which may happen
  due to normal load conditions or is artificially
  caused.




                                                     20
      Commonly Logged Events
•   Missing Potential.
•   CT reversal.
•   CT short or open.
•   Current unbalance.
•   Magnetic Tampers.
•   Power off.
•   Neutral Disturbance.

                               21
                A CASE STUDY
• Name of Consumer: M/s SECL,Arjuna Township,Kotma.
                       Distt. Anuppur.
• Meter No.           : MPE56593
• Event Observed: : CT Open.
• Date of occurrence: 10.03.09.
• Date of attending of Metering: 06.04.09.
• Observation at site: CT of ME found open.
• Confirmation with event observed: Yes
• Reading at the time of occurrence: 1655600
• Reading at the time of restoration: 1835200
• Assessed units not recorded by meter: 40157
• Recovery raised: Rs. 2.01 lac
• Amt Recovered: Rs. 2.01 lac.

                                                      22
Phased Implementation

 Phase     Functionalities       Target        time
                                 period.

Phase-1   All HT Consumers.           Dec’07

          All LT High value
Phase-2   Industrial consumers        Dec’08
          above 25 HP.
          All LT High value
Phase-3   consumers above 10          Dec’09
          HP                                          23
  OUT REACH OF THE PROJECT
(IN TERMS OF GEOGRAPHICAL COVERAGE)
  The Project covers complete
   Company area which is
   1,35,162 sq kms (45% of the
   area of MP).
  It covers 4 commissionaries
   namely Jabalpur, Rewa, Sagar
   & Shahdol with 20 districts.




                                  24
     OUT REACH OF THE PROJECT:
     (IN TERMS OF NO. OF CONSUMERS)
     S.    Category of     Total   No. covered   % Coverage   Status/ Target for
     No.   Consumers        No.       in the                  balance work
                                     Project
     1.    HT Consumers    752        752          100%                   -



     2.    LT Consumers    1775       1775         100%                   -
           above 25 hp
           (INDUSTRIAL))
           LT Consumers    1835       200           11%        Installation work of
           above 25 hp                                        balance in progress,
           (Commercial)                                       shall be covered by
                                                              Dec’09
     3.    LT Consumers    12716      500            -        Installation work in
           above 10 hp                                        progress . Shall be
                                                              covered by Dec’09
                                                                                      25
25
     OUTREACH OF THE PROJECT:
            (IN TERMS OF REVENUE)
       Particulars     No.      Units Sold    Demand in       % of Total
                                 in MU         Cr. Rs.        Revenue


     1. Total        2692716   5726.5        2540.17      -
        Consumers


     2. HT & High    17037     3023.3        1626.25      64%
        Value LT
        Consumers

     3. Balance      2675679   2703.2        913.92       36%
        Consumers


                                                                           26
26
     OVERALL IMPACT OF THE PROJECT
     (A) PROTECTION OF REVENUE :
     • Protection of over 60% of Company’s revenue.
         (Rs.1524 Cr. during the FY 08-09).
     • Reduction in billing cycle from 10-12 days to 1-2
         days.

     (B)   REDUCTION IN EXPENSES :

           Prior to AMR : Rs 7,00,000/ per month on meter
                          reading
           After AMR : Rs 26,000/- per month.

                                                            27
27
     OVERALL IMPACT OF THE PROJECT
     (C) CLOSE SURVEILLANCE/VIGILANCE:
         Large No. cases of malpractice/theft
         detected:
         HT 102 cases Rs. 567 Lac Recovered.
         LT 140 cases Rs. 68 Lac Recovered.
     • Majority of these cases would have escaped
        unnoticed .
     • Consumers using very advanced technology for
        theft also brought to book.

                                                 28
28
     OVERALL IMPACT OF THE PROJECT
     (D) IMPROVEMENT IN CONSUMER SERVICES:
     • Elimination of errors in meter reading & data entry.
       (Earlier it was around 10%.)
     • Continuous vision can be kept on the consumption
       of consumers.
     • Quick restoration of supply.
     • In case of any defect in metering system immediate
       rectification/replacement of same.
     • Email & SMS alerts for reminder of bill amounts &
       due date of remittance.
     • No more botheration of presence during reading
       process.
                                                          29
29
OVERALL IMPACT OF THE PROJECT
(E)REDUCTION IN LINE LOSS OF THE COMPANY
                % Line loss during the year

                           54.78
                                                         51.54
          60



          50
               40.02                             37.31


          40
 % Loss




          30



          20



          10



          0
               2007-2008                     2008-2009

                       W ith HT    W ithout HT

                                                                 30
IMPROVEMENT IN MONITORING

Continuous Monitoring of :-
    Meter-data of  consumers for tamper-events.
    Erratic functioning of metering system.
    Consumption/demand pattern.
    Supply position of these consumers with immediate
     corrective
      measures.




                                                         31
SCREEN SHOTS:BILLS ON NET




                        32
SCREEN SHOTS:BILLS ON NET




                        33
   Third Party Assessment/Awards
Recognition by GoMP.
Rated best application in e-Governance initiatives by
  Govt. of Madhya Pradesh for the year 2007-08 and
  awarded ‘AWARD OF EXCELLENCE’.
Recognition by Govt. of India.
Exemplary usage of ICT by Public Sector undertaking.
  National e-Governance awards 2008-09 by Govt. of
  India and Conferred with Silver Award.


                                                         34
  Third Party Assessment/Awards
 Recognition by Regulatory Commission.
 The Project was cited & highly appreciated by the
  State Regulatory Commission before the forum of
  regulators during their National meet held on 24-
  25th Sep’08 at Khajuraho.
 MPERC has issued specific directives to other
  discoms in the state to implement AMR, based on
  our Project.


                                                 35
       Third Party Assessment/Awards
     (C) Compliments received from Industry Chambers:

      “MP East Discom have done a commendable work by remotely monitoring all its
       big consumers. This has paved way for improvement in supply conditions as
       the actual power supply parameters are monitored by the Senior officers, so the
       Industries now don’t have to take pain in conveying grievances at various
       levels/forums.
                   - Pt. B.D. Bajpai,
                    President, Mahakoushal Chamber of Commerce & Industries.
      “The greatest benefit to the consumers from Remote Metering by East
       Discom is accuracy in billing and elimination of errors in meter reading.
       Industry will definitely benefit from this initiative.”
                   -Mr. Arun Jain, Vice President FICCI.




                                                                                     36
36
       Third Party Assessment/Awards
     (D) Appreciation received from some of
        our respected Consumers:
     1. Mr. R.C. Saboo, MD, Rewa Gas Pvt. Ltd.,Waidhan.
     2. Mr. V.K. Mittal, Director, Vindhyachal Air Products
        Ltd.,Waidhan.
     3. Mr. B.L. Chourasia, GM, Hindustan Lever
        Ltd.,Chhindwara.
     4. Mr. A.D. Saxena, GM, Renusagar Power
        Co.,Singrauli.
     5. Mr. Narendra Sommaiya, President, Mahakaushal
        Udyog Sangh

                                                              37
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     OTHER CRITICAL INDICATORS
        In house development, without any external support.
        End to end automated metering and billing solution.
        Increase in Collection Efficiency by 1.5%.
        Reduction in grievances in respect of the consumers.
        Highly skilled manpower released for other productive
         work.
        Facilitated MIS.




                                                                 38
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THANKS



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