The Red Flag GroupCustomer Support Specialist _night shift_

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					                                                               Posted on 12 July 2012



The Red Flag Group: Customer Support Specialist (night shift)


To: All HKU graduates,

The Red Flag Group (http://www.redflaggroup.com), which provides a wide range of
consulting and compliance services to multinational companies, is recruiting
Customer Support Specialist (night shift) in their Technology department.

Job Specifications

‧   Responsible for end user support for RFG’s technology product, the
    ComplianceDesktop® technology Platform
‧   Handles incoming service requests received via phone, email or website and
    responds in a timely, courteous and professional manner
‧   Logs all incidents and requests, categorizes and prioritizes requests
‧   Effectively resolves customer issues and questions by analysing them and
    formulating the best answer
‧   Escalates issues to management as appropriate
‧   Updates statistics and service reports for requests
‧   Builds and maintains excellent business relationships with co-workers,
    supervisors and customers
‧   Performs functional, regression and browser compatibility testing if required
‧   Verifies fixes in a detailed, efficient, and timely manner

For details, please refer to:
http://www.careers.hku.hk/NEW/news/1213/attachment/071204a.pdf.

Application Method

Send your cover letter and       resume   with   current   salary   expectation    to
careers@redflaggroup.com.

Application Deadline

Apply as soon as possible.


Elisa Yu
Student Advising Officer (Careers)
Centre of Development and Resources for Students (CEDARS), HKU
http://cedars.hku.hk

				
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