Unit of Competency

Sample Retail assessment matrix Unit of Competency Method of Assessment Written Test Oral Questions Observation/Demonstration Third Party Report Oral Presentation Role Play/simulation Portfolio/samples of work Written Project/Assignment Work Based Research Self assessment RPL No 1 Introduction to Retailing Element 1  Element 2 Element 3  Element 4 Element 5          Element of Competency Discuss the structure of the retail industry 2 3 Assess the costs and benefits of retailing on society and the environment Discuss retail industry and career path options Teaching Ideas Table/worksheet looking at the outlet, characteristics, examples Excursion – identify and give examples Questionnaire/interview local manager Find advertisements in paper and write a list of skills required, salary, etc Resources Textbook – Wrice Video – Retail Choices Assessment Method Written project Test Posters Written project Guest speakers Guest speakers Newspapers Interview/written 4 Suggest training options appropriate in the proposed industry career path Prepare documents and personal presentation to enter into a career path Design an advertisement for a retail position 5 Mock interview Type resume, application letter Newspapers Videos – Retail Choices, a Career in Retail, Retail Management Computer Written work Job interview Portfolio Application letter Resume Unit of Competency Communicate in the Workplace Element 1 Element 2        Element 3 Element 4 Element 5 Element 6 Element 7   Method of Assessment Written Test Oral Questions Observation/Demonstration Third Party Report Oral Presentation Role Play/simulation Portfolio/samples of work Written Project/Assignment Work Based Research Self assessment RPL No 1 Element of Competency Establish contact with customers Process information Work in a team Maintain personal presentation Teaching Ideas Script writing Employment classifieds Record telephone messages Role play Compare various retail outlets and what the staff are wearing eg uniforms Story boards/cartoons Faulty role plays 2 3 4 Resources Counter Videos Textbook - Wrice Telephones Assessment Method Role play – compare body language Oral/written questions Observation Dress for an interview 5 Follow routine instructions Observation 6 7 Read and interpret retail documents Use numbers in the workplace Written test Written test Unit of Competency Work Effectively in a Retail Environment Element 1     Element 2 Element 3 Method of Assessment Written Test Oral Questions Observation/Demonstration Third Party Report Oral Presentation Role Play/simulation Portfolio/samples of work Written Project/Assignment Work Based Research Self assessment RPL No 1 2 Element of Competency Act responsibly Act in a Non Discriminatory Manner Identify Award Agreement Teaching Ideas Ask questions re attendance, staff rosters, shifts Role plays Resources Rosters, timesheets Videos 3 Library research Retail Traders Association Assessment Method Observation Role play/simulation Role play – various discriminatory and nondiscriminatory actions Written report, short answer questions Unit of Competency Apply Safe Work Practices Element 1 Element 2  Method of Assessment Written Test Oral Questions Observation/Demonstration Third Party Report Oral Presentation Role Play/simulation Portfolio/samples of work Written Project/Assignment Work Based Research Self assessment RPL No 1 2   Element of Competency Observe Basic safety procedures Observe emergency Teaching Ideas Research OH&S and design and carry out check of workplace Role play – evaluate evacuation procedures Write own evacuation check list/procedure. Test it out Resources Internet Schools emergency procedures Assessment Method Research Test on legislation Simulation exercise Unit of Competency Perform Routine Housekeeping Activities Element 1  Element 2 Method of Assessment Written Test Oral Questions Observation/Demonstration Third Party Report Oral Presentation Role Play/simulation Portfolio/samples of work Written Project/Assignment Work Based Research Self assessment RPL No 1    Element of Competency Organise work area Teaching Ideas Excursion – compare various retail outlets 2 Clean work area Design signs Checklist of dangerous chemicals at school Recognise signs – dangerous, etc Compare workplace policies and procedures Resources Internet Workplace – store policy/procedures Textbook - Wrice Textbook - Wrice Assessment Method Written test Written project Observation Design a safe workplace checklist Unit of Competency Operate Retail Equipment Element 1  Element 2  Element 3  Method of Assessment Written Test Oral Questions Observation/Demonstration Third Party Report Oral Presentation Role Play/simulation Portfolio/samples of work Written Project/Assignment Work Based Research Self assessment RPL No 1 2 3 Element of Competency Maintain retail equipment Apply keyboard skills Operate data entry equipment Teaching Ideas Operate a cash register, scanner, etc Various computer exercises Various computer exercises Resources Cash register Play money Cash register Computer Cash register Computer Assessment Method Demonstration Observation Demonstration Unit of Competency Minimise Theft Element 1 Element 2  Method of Assessment Written Test Oral Questions Observation/Demonstration Third Party Report Oral Presentation Role Play/simulation Portfolio/samples of work Written Project/Assignment Work Based Research Self assessment RPL No 1    Element of Competency Apply routine store security 2 Minimise theft Teaching Ideas Excursion – compare retail outlets, observe, discuss, record security procedures Show videos Posters - compare advantages and disadvantages of different security methods Resources Excursion Videos – Retail Security Assessment Method Assignment Oral report Written test Sample of work - poster Unit of Competency Apply Point of Sale Handling Procedures Element 1 Element 2 Element 3       Element 4 Method of Assessment Written Test Oral Questions Observation/Demonstration Third Party Report Oral Presentation Role Play/simulation Portfolio/samples of work Written Project/Assignment Work Based Research Self assessment RPL No 1 Element of Competency Operate point of sale equipment Teaching Ideas Role play – handling transaction 2 3 4 Perform point of sale transaction Complete sales Wrap and pack goods Complete various forms Bring in various types of paper, ribbon Resources Play money, credit card machine, various documents Store procedures Store forms Paper, ribbon, etc Textbook – Creative Book of Gift Wrapping Assessment Method Role play Simulation Written/oral questions Simulation Unit of Competency Interact with Customers Element 1       Element 2  Element 3 Element 4 Method of Assessment Written Test Oral Questions Observation/Demonstration Third Party Report Oral Presentation Role Play/simulation Portfolio/samples of work Written Project/Assignment Work Based Research Self assessment RPL No 1 Element of Competency Deliver service to customers 2 Respond to customers complaints Receive and process sales orders Identify customers’ special requirements Teaching Ideas Own account of store dealings Mindmap – good & poor customer service Scenarios needed – face to face, written and telephone Role plays Resources Assessment Method Oral task Sample of work Role play Peer assessment Written test Role plays 3 4 Cut and paste pictures from magazines – suggest add-ons for each Magazines, cardboard Role plays Unit of Competency Perform Stock control Procedures Element 1   Element 2 Element 3 Element 4  Element 5 Method of Assessment Written Test Oral Questions Observation/Demonstration Third Party Report Oral Presentation Role Play/simulation Portfolio/samples of work Written Project/Assignment Work Based Research Self assessment RPL No 1     Element of Competency Receive and process incoming goods 2 3 Rotate stock Participate in stocktake Teaching Ideas Liaise with canteen, front office – spreadsheet audit On-job – research and collect invoices, delivery dockets Move stock Mock stocktake Re arrange the departments book room or help library with stocktake Resources Canteen Invoices, receipts, Assessment Method Oral presentation Written work Canteen, front office Demonstration Demonstration Samples of work Written Test Demonstration 4 5 Reorder stock Dispatch goods Invoices, receipts Unit of Competency Balance the Register/Terminal Element 1   Element 2   Method of Assessment Written Test Oral Questions Observation/Demonstration Third Party Report Oral Presentation Role Play/simulation Portfolio/samples of work Written Project/Assignment Work Based Research Self assessment RPL No 1 Element of Competency Remove takings from Register/Terminal Reconcile Takings 2 Teaching Ideas Circuit of activities Brainstorm Flow diagram procedures Written work Resources Cash register, cardboard and textas, Play money Cash register Assessment Method Simulation exercise Demonstration Simulation exercise Demonstration Unit of Competency Sell Products and Services Element 1 Element 2 Element 3 Element 4 Element 5 Element 6 Element 7 Method of Assessment Written Test Oral Questions Observation/Demonstration Third Party Report Oral Presentation Role Play/simulation Portfolio/samples of work Written Project/Assignment Work Based Research Self assessment RPL No 1         Element of Competency Apply product knowledge Teaching Ideas Research – sources of information about products Simulation Keep a database on where and how to find product information Cut & paste products from magazines – then mindmap benefits Discussion Discussion Discussion Resources Textbook – Wrice Products, warranties, manufacturers leaflets Assessment Method Written project 2 3 4 Approach customer Gather information Sell benefits Role play Magazines Written work Role play Demonstration Demonstration 5 6 7 Overcome objections Close sale Maximise Sales opportunities Guest Speaker Unit of Competency Advise on Products and Services Element 1  Element 2  Method of Assessment Written Test Oral Questions Observation/Demonstration Third Party Report Oral Presentation Role Play/simulation Portfolio/samples of work Written Project/Assignment Work Based Research Self assessment RPL No 1  Element of Competency Develop product knowledge 2 Recommend specialised products Teaching Ideas Sell one product over another 2 or 3 products eg hairdryer. Compare price, features, benefits, warranties Analyse two different products – features and benefits Resources Range of similar products Products Worksheet Assessment Method Demonstration Written work Demonstration Unit of Competency Merchandise Products Element 1  Element 2 Element 3  Element 4 Element 5 Method of Assessment Written Test Oral Questions Observation/Demonstration Third Party Report Oral Presentation Role Play/simulation Portfolio/samples of work Written Project/Assignment Work Based Research Self assessment RPL No 1 2 3 4   Element of Competency Place and arrange merchandise Prepare and display labels/tickets Place, arrange and display price tickets and labels Maintain displays Teaching Ideas Practical activity – canteen, retail shops Design tickets and sign for hypothetical retail outlet Excursion to supermarket, specialised shops Excursion – compare how stock is displayed Resources Assessment Method Observation Written project Observation Cardboard, pens Video – Working Window, Retail Store in Fashion Merchandising Written worksheet 5 Protect merchandise