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Edition 3 2011 - Auckland Regional Migrant Services

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					    Regional Settlement Newsletter                                                                                                                   Edition 3. 2011
    Updates for the Regional Settlement Network
 - Making Information Digestible for
   Newcomers – Useful Tips
 - Newcomer Information Stocktake
 - International Travel and Migration Trend
                                              2      Welcome                    to the third edition of the Regional Settlement Newsletter for all
                                                     members of the Regional Settlement Network. Thanks to all those who attended the third Regional
 - Connecting Communities Through Stitch
 - Welcome Mat to Their New Home              3      Settlement Network meeting last month, and to those who completed Auckland Regional Migrant
                                                     Services Provider Feedback Survey.
 - Best Practice Websites
 - Workshops and Events                       4      The purpose of this newsletter is to provide relevant information to the network members about
                                                     Auckland’s newcomers, promote best practice programmes and initiatives within the sector as well
                                                     as provide information on coming events and workshops.
 Three Kings Resource Centre
 532 Mt Albert Rd, Three Kings Plaza                 Featured in this edition is Auckland’s Newcomers Survey – an initial summary of newcomers’ views
 Three Kings, Auckland                               about the information they accessed or found difficult to access after their arrival in Auckland.
 PO Box 27 367, Mt Roskill, Auckland
                                                     The Settlement.Org.NZ project, funded by the Department of Internal Affairs and managed by the
 Phone: 09-625 2440, Fax: 09-625 2445
 Email: info@arms-mrc.org.nz                         ARMS Trust, is now open for service providers to register as content providers and load up their
                                                     information, activities and services. Page four has information about two upcoming trainings for
                                                     service providers.
                                                     If you would like to feature your organisation/events/workshops in this newsletter, please send an
                                                     email to Shoma Prasad, Communications Officer for ARMS on shomap@arms-mrc.org.nz, or call us
                                                     on 09 625 2440.
                                                     Happy reading!
From our Auckland Newcomers:                                                           Where did they usually find information?
                                                                                       Websites were the most common source of information prior to arrival in
What Information Do ey Need?                                                           Auckland, followed by friends and family. Immediately post-arrival,
                                                                                       participants showed a strong preference for electronic information, either
More than 160 new Aucklanders have responded to an online survey                       through websites or emails.
launched by ARMS last month, giving a useful insight into the topics they
need information about and how they obtained this both before arrival and              At the same time, the newcomers expressed a strong preference for
after.                                                                                 workshops and face-to-face assistance, with less importance placed on
                                                                                       brochures and written materials.
Where did they come from?
The newcomer survey sample was extremely diverse, with a majority of the               For the first six months in Auckland, newcomers relied mostly on friends
respondents hailing from the five countries that lead the current immigra-             and family for information and assistance, with websites and services
tion trends (UK, India, China, South Africa and the Philippines) and the               provided by Settlement Support NZ also featuring strongly. Many respond-
remaining respondents from another 37 countries.                                       ents commented very positively on being able to attend workshops and
                                                                                       seminars on topics such as buying a house, driving in NZ and performing
Although only 22.5% of respondents had English as their first language, an             in job interviews. Libraries also proved valuable avenues for information
overwhelming 85.9% said they want to receive settlement information in                 and advice, with many newcomers making good use of their free internet
English, with only 3.1% and 1.8% preferring Chinese and Korean respec-                 access.
tively. This is likely to reflect on the fact that a significant majority of the
respondents were skilled/professional migrants, who required good English              On the flipside, a small proportion of survey respondents commented either
to gain their immigration status.                                                      that they had not been able to access much information, or alternatively,
                                                                                       had so much information they did not know where to start. As one respond-
What information did they need immediately after arriving?                             ent said, “It would make life easier if a check list was established…because
Interim findings of the survey show that during the first few weeks in Auck-           as a Newcomer, you don’t ask a question because you don’t know what you
land, the most pressing issues for newcomers were related – unsurprisingly             need to know until you need it…and then you need it immediately and wish
- to sourcing employment, accommodation and transport, with information                you’d been aware of that before”.
about schools, banking and food shopping frequently mentioned.
                                                                                       What information was difficult to find post-arrival in Auckland?
What information did they need after the first year?                                   Although responses were varied according to cultural backgrounds and
Although job-related information and assistance remained the most crucial              local experience (especially English language ability), most newcomers
need after one year, newcomers reported a greater need to find information             pointed to gaps in employment-related information; examples included
about forming social links and integration, both with local people and with            help in understanding job search strategies and kiwi workplace culture,
their own communities. High on their list at this stage was buying a house,            securing work in professional industries, and obtaining qualification
obtaining a driver’s license and tax and insurance issues. Many also sought            accreditation. Other challenges often mentioned were confusion with
information on immigration-related queries, in particular transferring of              understanding Government policies, immigration issues and overcoming
different visa status and obtaining residency.                                         personal and emotional challenges related to settling in a new country.




       Auckland Regional Migrant Services
            Charitable Trust (ARMS)

                                                                                   1                      e Regional Settlement Newsletter is funded by the Department of Labour.
                                       Making Information Digestible for Newcomers – Useful Tips
                                       Last month’s Regional Network Meeting focused on the provision of Health and Wellbeing information to
                                       Newcomers, showcasing useful learnings and examples from that sector.
                                       Regional Health Promotion Practitioner (Refugee Health), Ailsa Wilson, spoke about the development of the
                                       “NZ Health System” leaflet, which has been translated into 10 commonly-spoken refugee languages since
                                       2007.
                                       The leaflet details essential information for new refugees about how to use the NZ health system, covering
                                       GPs, hospitals, maternity, dental and pharmacies. Quite crucially it also covers emergencies - when and when
                                       NOT to dial 111.
                                       Due to the amount of information needing to be covered in such a small resource, Ailsa said it was
                                       unavoidable to have a fairly text-heavy leaflet, but that the use of images was also important to help reinforce
                                       any written messages.
                                       Other tips to service providers developing information resources:

                                           • leaflets should be regarded as “tools” and not solutions, to be used as part of a wider, more
                                             holistic approach. For example, the contents of the NZ Health System leaflet are explained
                                             carefully to new refugees before it is handed over, with the help of an interpreter.
                                           • keep track of where your leaflet ends up, so that it can be easily replaced with any revised editions.
                                           • label the language (in English) on any translated resources, so they can be recognised easily.

                                       The NZ Health System leaflet is available to download from www.refugeehealth.govt.nz
                                       or phone 09 623 4600 for more information.

                                        Leaflet from Auckland Regional Public Health


   e Asian Network Incorporated (TANI)
The Asian Network Incorporated (TANI) is a young organisation, formed in 2002, which aims to develop strong and
healthy Asian communities in New Zealand through networking, social connectivity, raising awareness and
providing education about diverse wellbeing issues.

For TANI, promotional materials such as newsletters, brochures, flyers and their website have always been crucial
representation of their work. However, they noticed that no one was reading their materials. “We used to take our
newsletters and brochures to various events, but no one was interested in reading them,” says Vishal Rishi, the
Programme Manager for TANI.

“After a serious review of the materials, we realised that our promotional products needed some pictures and
colours, with their content translated into different languages.”

TANI made changes to the material so they can be better used. Currently TANI’s brochures come in three different
languages: English, Korean and Chinese.

In the past nine years, TANI has worked with various community groups in health and wellbeing related issues, such
as tuberculosis. Vishal dedicates the success of their programmes to the use of ethnic media, promotional materials,
networking, being visible at events and offering interactive activities for their clients.

For more information about TANI, please visit their website www.asiannetwork.org.nz. Phone 09 815 2338.
                                                                                       Newly improved brochure from TANI


                     Newcomer Information Stocktake                                                    International Travel and
Some excellent examples of resources targeted at   Early findings of the stocktake show that best      Migration: April 2011 Highlights
newcomers and non-English speakers have been       practice examples (such as those written in         In year ending April 2011 compared with April 2010:
uncovered during a regional ‘stocktake’ of         clear and simple English, translated into other
settlement-related information.                    languages and/or with representative images)           • Visitor arrivals (197,800) were up 5 percent.
                                                   generally come from health and safety-related          • More visitors arrived from Australia (up
The information is being gathered as part of the   organisations, with some good examples both              8,100) and the United Kingdom (up 2,900),
work of the Regional Settlement Steering Group,    online and in hardcopy format produced by                but fewer arrived from Japan (down 2,800)
which amongst other things, aims to highlight      Auckland Regional Public Health, WaterSafe               and Korea (down 2,500).
methods for delivering settlement information –    Auckland and the NZ Police.                            • New Zealand residents departed on 182,600
including identification of best practice.                                                                  overseas trips, up 12 percent.
                                                   To ensure that your organisation’s resources           • New Zealand residents departed on more
To date, resources from more than 75 organisa-     for newcomers are included in the stocktake or
tions have been collated and categorised by                                                                 trips to Australia (up 4,800), the United
                                                   to get hold of a copy of the Information                 Kingdom (up 3,300), China (up 2,400),
Auckland Regional Migrant Services and an          Resource Template, please contact Anna Fyfe
Information Resource Template provided to                                                                   and Fiji (up 2,100).
                                                   on annaf@arms-mrc.org.nz.                           Source: Statistics New Zealand. For more information, visit
Network members for completion.                                                                        www.stats.govt.nz


Editor’s Note:       We welcome your comments and feedback on this edition of the Regional Settelment Newsletter.
                     Please contact Shoma Prasad, Communications and Public Relations Officer on 625 3095 or
                     email her on shomap@arms-mrc.org.nz

                                                                               2
         Connecting Communities                          rough Stitch
         In this section, we aim to share with the network members, various projects
         which connect different communities together.

         Raeburn House is excited to announce that the Stitch Project Exhibition is nearly
         here!

         The Connecting Communities Through Stitch project has involved migrant and
         refugee communities across the Auckland region, who have created embroidery
         panels and cultural postcards depicting images of what for them is the essence of
         where they are from and who they are as people.

         The 18 month-long art and embroidery project involved cultural groups from the
         Auckland Region.

         Project co-ordinator Joan Hamilton describes how the project not only honours the participants’ place of origin but also gives them a sense
         that they belong in New Zealand.

         For the past year and a half participants have met weekly and monthly in centres around the city. As well as learning new stitches, they
         have the opportunity to practise English and make new friends. Meetings have taken place across Auckland City including Northcote,
         Henderson, Mt Roskill and Otara with each group having its own style and interests.

         The culmination of this work is to be exhibited at the Lake House Art Centre, Fred Thomas Drive, Takapuna. The Exhibition will
         be open to the public through to the 3 July. It will then move to Estuary Arts, Hibiscus Coast Highway, Orewa where it will be
         displayed from the 4 July to the 31 July.

         For more information, please contact Joan Hamilton on 09 486 8952 or email joan@raeburnhouse.org.nz




Naila Farooqui and Matho                                                                          that from my lovely neighbour. I went door knocking
Norku are new to New Zealand.         Welcome Mat to                  eir New Home                at some schools and contacted agencies for teaching
Both of their husbands were                                                                       and admin positions,” she said.
offered jobs in Auckland and as       “Moving to New Zealand wasn’t a planned decision,”
a result, they decided to make        says Matho.
                                                                                                  However, most of the jobs that she applied for
New Zealand their new home.                                                                       required New Zealand work experience.
This article looks at their           “My husband was recruited from the United Kingdom
settlement journeys and the           through a recruitment agency. He joined a Civil and
                                      Transportation company in January 2009 and five             “Like most new comers I thought this is very strange.
welcome mats laid out for them                                                                    How can I get New Zealand work experience when I
by neighbours, friends,               months later, we joined him in Auckland”.
                                                                                                  have never been offered that opportunity?”
community groups, churches
and various other organisations.      Neither Matho, nor her husband Francis Norku had
                                      travelled to New Zealand before.                            Matho then started to do volunteer work. “I worked as
                                                                                                  a volunteer at Selwyn College, St Heliers Community
                                      “On arrival, Francis was welcomed and shown around          Centre and the Auckland Regional Migrant Services. I
                                      Auckland by his employer. A colleague and members of        quickly realised how helpful volunteering is as a way
                                      the nearby church also helped him with valuable             of gaining NZ work experience. It improved and
                                      information about schools, housing and shopping. By         widened my networking skills,” she said.
                                      the time we came over to Auckland he had managed to
                                      sort out accommodation and schools for our two boys.”       Asked whether she received the relevant information
                                                                                                  she needed as a newcomer, Matho said, “In my opinion
                                      Like most migrants, one of the first things Matho           there is a lot of support and information for new
                                      researched was job opportunities for herself as a           comers in NZ. However consideration could be given
                                      teacher in Auckland.                                        to distributing flyers into public places like religious
                                                                                                  organisations and educational institutions, airport and
                                      “I relied on ‘Seek’ and ‘Trade Me’ websites for job         work places – where people first turn up.”
                                      opportunities. Apart from that I also explored the
                                      following strategies: networking, where I got advice on
                      Matho Norku

                                      For Naila Farooqui, her experience was similar to that       “I think one of the biggest challenges a migrant faces is
                                      of Matho. Naila’s husband came from India six years          related to communication. Since English is not my first
                                      ago as a lecturer in the construction department at          language I often find it hard to express or convey my
                                      Unitec in Auckland. During the first few months, Naila       thoughts. I have been trying to improve my English and
                                      stayed in Paraparaumu and Otaki.                             specially to learn the kiwi accent,” says Naila.

                                      “I used to get fresh farm eggs from my neighbours, and       She adds, “My priority is not only to look for work but
                                      we used to have shared dinners as well,” said Naila.         to be an integrated part of the society. Volunteering was
                                                                                                   a good option for me which could fulfil both purposes.”
                                      She later joined her husband in Auckland. “Coming to
                                      Auckland was like moving to Bombay. I was surprised to
                                                                                                   Both Naila and Mathoi believe wholeheartedly that
                                      see so many different ethnic groups here.”
                                                                                                   new migrants need to be determined to make the most
                                      Naila is a physiotherapist by profession, but in order to    of the opportunities here, and the information and
                                      practise in New Zealand, she needs to take up further        resources available.

              Naila and her husband   studies.
                                                                              3
Good Practice Websites
www.police.govt.nz
The New Zealand Police Website has information in 12 different languages. This information
is for people who are new to New Zealand, or for those whose first language is not English.
The translated information topics are: communicating with Police, your rights with Police,
crime prevention, Police in your communities and initiatives. The translated languages
include: Arabic, Chinese, English, Farsi, German, Hindi, Japanese, Korean, Somali, Spanish,
Thai and Vietnamese. The best feature of this information delivery is that all the different
languages are also labelled in English, which is useful for Service Providers if they are making
a referral to clients.

To see the layout of the information, visit www.police.govt.nz


                                                                  www.communityoutcomes.govt.nz
                                                                  This site has been developed by The Department of Internal Affairs to support central
                                                                  and local government collaboration to achieve community outcomes by
                                                                      • providing general information about community outcomes in New Zealand
                                                                      • collating the current community outcomes that have been identified in the 85
                                                                        local authority areas in New Zealand, and displaying these along with relevant
                                                                        documents, council plans, and other information
                                                                      • collecting and sharing a toolkit of resources that can assist those involved in
                                                                        implementing community outcome processes
                                                                      • providing a directory of central government, local authority, and local
                                                                        organisation services, including local contact details where available.
                                                                  Community outcome processes provide an opportunity for central government and
                                                                  local authorities to find ways of working together effectively to achieve common goals
                                                                  in New Zealand's communities. For more information,
                                                                  visit www.communityhelp.org.nz or email communityoutcomes@dia.govt.nz.


Settlement.Org.NZ - Auckland’s Specialist Settlement Website:
What: Training for Service Providers.
                                                                                                      Upcoming Events
Are you a front line Service Provider for Auckland’s Newcomers? Join SETTLEMENT.ORG.NZ,
which is a regional specialist settlement website designed to provide:
   • Easy online access for New Aucklanders to settlement-related information, support and referral links
   • Excellent online visibility for Service Providers of their information, services and programmes
Benefits for Service Providers
   • Improved targeting and promotion of your services and activities
   • Direct online contact with New Aucklanders
   • Greater knowledge of other services for New Aucklanders.

Training will cover: Creating your organisation profile; uploading events and workshops; uploading video, audio and images.
When: Wednesday June 22nd or Thursday June 23rd
Time: from 1.30 – 4.30 pm
Where: At Auckland Regional Migrant Services, 532 Mt Albert Road, Three Kings.
Register by phone on 09 625 2440 or email to reception@arms-mrc.org.nz

Global Friends Group.                        Community Development               Coming Up:
                                             in the Super City organised         Book about Immigrants Keeps Growing Bigger!
What: Settlement Support North Shore
is calling all Newcomers and Kiwis to        by the Auckland District            A whole-of-Hamilton e ort has         di erent culture than their own"
join their friendship group to:              Council of Social Services.         produced a book for the whole         – or nearly everyone in the
   • share your knowledge and                                                    country in a bid to educate people    country, she said. "It's
     experiences with each other             What: A day to invigorate           about its di erent ethnic             important that it's about cultural
   • meet others, make new friends           communities and mobilise            communities.                          awareness, not strengthening
     and have fun                            action for participation to                                               stereotypes," she said. The book
                                                                                 New to New Zealand, produced          will be officially launched on
                                             improve population health           by the Ethnic New Zealand Trust,
When: 30 June 2011                           and wellbeing                                                             August 1. To find out more
Time: 12:00 noon – 2:00pm                                                        is now in its fth edition and         about New to New Zealand email
Where: Level 1, Norman King                                                      features information about 44         ethnicnztrust@gmail.com.
Building (opposite Northcote Library),       When: Tuesday 28th July             countries and everything that
Norman King Square,                          Time: 9.00am to 4.00pm              makes them unique.
Ernie Mays Street, Northcote. For            Where: Fickling Centre, 546
enquiries, please                            Mt Albert Rd, Three Kings to        What began in 1997 as a
phone: (09) 486 8635 or email:               RSVP, please email                  pamphlet about Somali refugees
ssnznorthshore@raeburnhouse.org.nz           Angela Maynard on                   has become "an institution",
                                             a.maynard@xtra.co.nz, or            editor Jenny Magee says.
Everyone welcome – bring your friends        call on 09 445 9996                 "It's for anyone who has
and family along!
                                                                                 interactions with people from a
                                                                            4

				
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