Regional Settlement Newsletter Edition 3. 2011
Updates for the Regional Settlement Network
- Making Information Digestible for
Newcomers – Useful Tips
- Newcomer Information Stocktake
- International Travel and Migration Trend
2 Welcome to the third edition of the Regional Settlement Newsletter for all
members of the Regional Settlement Network. Thanks to all those who attended the third Regional
- Connecting Communities Through Stitch
- Welcome Mat to Their New Home 3 Settlement Network meeting last month, and to those who completed Auckland Regional Migrant
Services Provider Feedback Survey.
- Best Practice Websites
- Workshops and Events 4 The purpose of this newsletter is to provide relevant information to the network members about
Auckland’s newcomers, promote best practice programmes and initiatives within the sector as well
as provide information on coming events and workshops.
Three Kings Resource Centre
532 Mt Albert Rd, Three Kings Plaza Featured in this edition is Auckland’s Newcomers Survey – an initial summary of newcomers’ views
Three Kings, Auckland about the information they accessed or found difficult to access after their arrival in Auckland.
PO Box 27 367, Mt Roskill, Auckland
The Settlement.Org.NZ project, funded by the Department of Internal Affairs and managed by the
Phone: 09-625 2440, Fax: 09-625 2445
Email: firstname.lastname@example.org ARMS Trust, is now open for service providers to register as content providers and load up their
information, activities and services. Page four has information about two upcoming trainings for
If you would like to feature your organisation/events/workshops in this newsletter, please send an
email to Shoma Prasad, Communications Officer for ARMS on email@example.com, or call us
on 09 625 2440.
From our Auckland Newcomers: Where did they usually find information?
Websites were the most common source of information prior to arrival in
What Information Do ey Need? Auckland, followed by friends and family. Immediately post-arrival,
participants showed a strong preference for electronic information, either
More than 160 new Aucklanders have responded to an online survey through websites or emails.
launched by ARMS last month, giving a useful insight into the topics they
need information about and how they obtained this both before arrival and At the same time, the newcomers expressed a strong preference for
after. workshops and face-to-face assistance, with less importance placed on
brochures and written materials.
Where did they come from?
The newcomer survey sample was extremely diverse, with a majority of the For the first six months in Auckland, newcomers relied mostly on friends
respondents hailing from the five countries that lead the current immigra- and family for information and assistance, with websites and services
tion trends (UK, India, China, South Africa and the Philippines) and the provided by Settlement Support NZ also featuring strongly. Many respond-
remaining respondents from another 37 countries. ents commented very positively on being able to attend workshops and
seminars on topics such as buying a house, driving in NZ and performing
Although only 22.5% of respondents had English as their first language, an in job interviews. Libraries also proved valuable avenues for information
overwhelming 85.9% said they want to receive settlement information in and advice, with many newcomers making good use of their free internet
English, with only 3.1% and 1.8% preferring Chinese and Korean respec- access.
tively. This is likely to reflect on the fact that a significant majority of the
respondents were skilled/professional migrants, who required good English On the flipside, a small proportion of survey respondents commented either
to gain their immigration status. that they had not been able to access much information, or alternatively,
had so much information they did not know where to start. As one respond-
What information did they need immediately after arriving? ent said, “It would make life easier if a check list was established…because
Interim findings of the survey show that during the first few weeks in Auck- as a Newcomer, you don’t ask a question because you don’t know what you
land, the most pressing issues for newcomers were related – unsurprisingly need to know until you need it…and then you need it immediately and wish
- to sourcing employment, accommodation and transport, with information you’d been aware of that before”.
about schools, banking and food shopping frequently mentioned.
What information was difficult to find post-arrival in Auckland?
What information did they need after the first year? Although responses were varied according to cultural backgrounds and
Although job-related information and assistance remained the most crucial local experience (especially English language ability), most newcomers
need after one year, newcomers reported a greater need to find information pointed to gaps in employment-related information; examples included
about forming social links and integration, both with local people and with help in understanding job search strategies and kiwi workplace culture,
their own communities. High on their list at this stage was buying a house, securing work in professional industries, and obtaining qualification
obtaining a driver’s license and tax and insurance issues. Many also sought accreditation. Other challenges often mentioned were confusion with
information on immigration-related queries, in particular transferring of understanding Government policies, immigration issues and overcoming
different visa status and obtaining residency. personal and emotional challenges related to settling in a new country.
Auckland Regional Migrant Services
Charitable Trust (ARMS)
1 e Regional Settlement Newsletter is funded by the Department of Labour.
Making Information Digestible for Newcomers – Useful Tips
Last month’s Regional Network Meeting focused on the provision of Health and Wellbeing information to
Newcomers, showcasing useful learnings and examples from that sector.
Regional Health Promotion Practitioner (Refugee Health), Ailsa Wilson, spoke about the development of the
“NZ Health System” leaflet, which has been translated into 10 commonly-spoken refugee languages since
The leaflet details essential information for new refugees about how to use the NZ health system, covering
GPs, hospitals, maternity, dental and pharmacies. Quite crucially it also covers emergencies - when and when
NOT to dial 111.
Due to the amount of information needing to be covered in such a small resource, Ailsa said it was
unavoidable to have a fairly text-heavy leaflet, but that the use of images was also important to help reinforce
any written messages.
Other tips to service providers developing information resources:
• leaflets should be regarded as “tools” and not solutions, to be used as part of a wider, more
holistic approach. For example, the contents of the NZ Health System leaflet are explained
carefully to new refugees before it is handed over, with the help of an interpreter.
• keep track of where your leaflet ends up, so that it can be easily replaced with any revised editions.
• label the language (in English) on any translated resources, so they can be recognised easily.
The NZ Health System leaflet is available to download from www.refugeehealth.govt.nz
or phone 09 623 4600 for more information.
Leaflet from Auckland Regional Public Health
e Asian Network Incorporated (TANI)
The Asian Network Incorporated (TANI) is a young organisation, formed in 2002, which aims to develop strong and
healthy Asian communities in New Zealand through networking, social connectivity, raising awareness and
providing education about diverse wellbeing issues.
For TANI, promotional materials such as newsletters, brochures, flyers and their website have always been crucial
representation of their work. However, they noticed that no one was reading their materials. “We used to take our
newsletters and brochures to various events, but no one was interested in reading them,” says Vishal Rishi, the
Programme Manager for TANI.
“After a serious review of the materials, we realised that our promotional products needed some pictures and
colours, with their content translated into different languages.”
TANI made changes to the material so they can be better used. Currently TANI’s brochures come in three different
languages: English, Korean and Chinese.
In the past nine years, TANI has worked with various community groups in health and wellbeing related issues, such
as tuberculosis. Vishal dedicates the success of their programmes to the use of ethnic media, promotional materials,
networking, being visible at events and offering interactive activities for their clients.
For more information about TANI, please visit their website www.asiannetwork.org.nz. Phone 09 815 2338.
Newly improved brochure from TANI
Newcomer Information Stocktake International Travel and
Some excellent examples of resources targeted at Early findings of the stocktake show that best Migration: April 2011 Highlights
newcomers and non-English speakers have been practice examples (such as those written in In year ending April 2011 compared with April 2010:
uncovered during a regional ‘stocktake’ of clear and simple English, translated into other
settlement-related information. languages and/or with representative images) • Visitor arrivals (197,800) were up 5 percent.
generally come from health and safety-related • More visitors arrived from Australia (up
The information is being gathered as part of the organisations, with some good examples both 8,100) and the United Kingdom (up 2,900),
work of the Regional Settlement Steering Group, online and in hardcopy format produced by but fewer arrived from Japan (down 2,800)
which amongst other things, aims to highlight Auckland Regional Public Health, WaterSafe and Korea (down 2,500).
methods for delivering settlement information – Auckland and the NZ Police. • New Zealand residents departed on 182,600
including identification of best practice. overseas trips, up 12 percent.
To ensure that your organisation’s resources • New Zealand residents departed on more
To date, resources from more than 75 organisa- for newcomers are included in the stocktake or
tions have been collated and categorised by trips to Australia (up 4,800), the United
to get hold of a copy of the Information Kingdom (up 3,300), China (up 2,400),
Auckland Regional Migrant Services and an Resource Template, please contact Anna Fyfe
Information Resource Template provided to and Fiji (up 2,100).
on firstname.lastname@example.org. Source: Statistics New Zealand. For more information, visit
Network members for completion. www.stats.govt.nz
Editor’s Note: We welcome your comments and feedback on this edition of the Regional Settelment Newsletter.
Please contact Shoma Prasad, Communications and Public Relations Officer on 625 3095 or
email her on email@example.com
Connecting Communities rough Stitch
In this section, we aim to share with the network members, various projects
which connect different communities together.
Raeburn House is excited to announce that the Stitch Project Exhibition is nearly
The Connecting Communities Through Stitch project has involved migrant and
refugee communities across the Auckland region, who have created embroidery
panels and cultural postcards depicting images of what for them is the essence of
where they are from and who they are as people.
The 18 month-long art and embroidery project involved cultural groups from the
Project co-ordinator Joan Hamilton describes how the project not only honours the participants’ place of origin but also gives them a sense
that they belong in New Zealand.
For the past year and a half participants have met weekly and monthly in centres around the city. As well as learning new stitches, they
have the opportunity to practise English and make new friends. Meetings have taken place across Auckland City including Northcote,
Henderson, Mt Roskill and Otara with each group having its own style and interests.
The culmination of this work is to be exhibited at the Lake House Art Centre, Fred Thomas Drive, Takapuna. The Exhibition will
be open to the public through to the 3 July. It will then move to Estuary Arts, Hibiscus Coast Highway, Orewa where it will be
displayed from the 4 July to the 31 July.
For more information, please contact Joan Hamilton on 09 486 8952 or email firstname.lastname@example.org
Naila Farooqui and Matho that from my lovely neighbour. I went door knocking
Norku are new to New Zealand. Welcome Mat to eir New Home at some schools and contacted agencies for teaching
Both of their husbands were and admin positions,” she said.
offered jobs in Auckland and as “Moving to New Zealand wasn’t a planned decision,”
a result, they decided to make says Matho.
However, most of the jobs that she applied for
New Zealand their new home. required New Zealand work experience.
This article looks at their “My husband was recruited from the United Kingdom
settlement journeys and the through a recruitment agency. He joined a Civil and
Transportation company in January 2009 and five “Like most new comers I thought this is very strange.
welcome mats laid out for them How can I get New Zealand work experience when I
by neighbours, friends, months later, we joined him in Auckland”.
have never been offered that opportunity?”
community groups, churches
and various other organisations. Neither Matho, nor her husband Francis Norku had
travelled to New Zealand before. Matho then started to do volunteer work. “I worked as
a volunteer at Selwyn College, St Heliers Community
“On arrival, Francis was welcomed and shown around Centre and the Auckland Regional Migrant Services. I
Auckland by his employer. A colleague and members of quickly realised how helpful volunteering is as a way
the nearby church also helped him with valuable of gaining NZ work experience. It improved and
information about schools, housing and shopping. By widened my networking skills,” she said.
the time we came over to Auckland he had managed to
sort out accommodation and schools for our two boys.” Asked whether she received the relevant information
she needed as a newcomer, Matho said, “In my opinion
Like most migrants, one of the first things Matho there is a lot of support and information for new
researched was job opportunities for herself as a comers in NZ. However consideration could be given
teacher in Auckland. to distributing flyers into public places like religious
organisations and educational institutions, airport and
“I relied on ‘Seek’ and ‘Trade Me’ websites for job work places – where people first turn up.”
opportunities. Apart from that I also explored the
following strategies: networking, where I got advice on
For Naila Farooqui, her experience was similar to that “I think one of the biggest challenges a migrant faces is
of Matho. Naila’s husband came from India six years related to communication. Since English is not my first
ago as a lecturer in the construction department at language I often find it hard to express or convey my
Unitec in Auckland. During the first few months, Naila thoughts. I have been trying to improve my English and
stayed in Paraparaumu and Otaki. specially to learn the kiwi accent,” says Naila.
“I used to get fresh farm eggs from my neighbours, and She adds, “My priority is not only to look for work but
we used to have shared dinners as well,” said Naila. to be an integrated part of the society. Volunteering was
a good option for me which could fulfil both purposes.”
She later joined her husband in Auckland. “Coming to
Auckland was like moving to Bombay. I was surprised to
Both Naila and Mathoi believe wholeheartedly that
see so many different ethnic groups here.”
new migrants need to be determined to make the most
Naila is a physiotherapist by profession, but in order to of the opportunities here, and the information and
practise in New Zealand, she needs to take up further resources available.
Naila and her husband studies.
Good Practice Websites
The New Zealand Police Website has information in 12 different languages. This information
is for people who are new to New Zealand, or for those whose first language is not English.
The translated information topics are: communicating with Police, your rights with Police,
crime prevention, Police in your communities and initiatives. The translated languages
include: Arabic, Chinese, English, Farsi, German, Hindi, Japanese, Korean, Somali, Spanish,
Thai and Vietnamese. The best feature of this information delivery is that all the different
languages are also labelled in English, which is useful for Service Providers if they are making
a referral to clients.
To see the layout of the information, visit www.police.govt.nz
This site has been developed by The Department of Internal Affairs to support central
and local government collaboration to achieve community outcomes by
• providing general information about community outcomes in New Zealand
• collating the current community outcomes that have been identified in the 85
local authority areas in New Zealand, and displaying these along with relevant
documents, council plans, and other information
• collecting and sharing a toolkit of resources that can assist those involved in
implementing community outcome processes
• providing a directory of central government, local authority, and local
organisation services, including local contact details where available.
Community outcome processes provide an opportunity for central government and
local authorities to find ways of working together effectively to achieve common goals
in New Zealand's communities. For more information,
visit www.communityhelp.org.nz or email email@example.com.
Settlement.Org.NZ - Auckland’s Specialist Settlement Website:
What: Training for Service Providers.
Are you a front line Service Provider for Auckland’s Newcomers? Join SETTLEMENT.ORG.NZ,
which is a regional specialist settlement website designed to provide:
• Easy online access for New Aucklanders to settlement-related information, support and referral links
• Excellent online visibility for Service Providers of their information, services and programmes
Benefits for Service Providers
• Improved targeting and promotion of your services and activities
• Direct online contact with New Aucklanders
• Greater knowledge of other services for New Aucklanders.
Training will cover: Creating your organisation profile; uploading events and workshops; uploading video, audio and images.
When: Wednesday June 22nd or Thursday June 23rd
Time: from 1.30 – 4.30 pm
Where: At Auckland Regional Migrant Services, 532 Mt Albert Road, Three Kings.
Register by phone on 09 625 2440 or email to firstname.lastname@example.org
Global Friends Group. Community Development Coming Up:
in the Super City organised Book about Immigrants Keeps Growing Bigger!
What: Settlement Support North Shore
is calling all Newcomers and Kiwis to by the Auckland District A whole-of-Hamilton e ort has di erent culture than their own"
join their friendship group to: Council of Social Services. produced a book for the whole – or nearly everyone in the
• share your knowledge and country in a bid to educate people country, she said. "It's
experiences with each other What: A day to invigorate about its di erent ethnic important that it's about cultural
• meet others, make new friends communities and mobilise communities. awareness, not strengthening
and have fun action for participation to stereotypes," she said. The book
New to New Zealand, produced will be oﬃcially launched on
improve population health by the Ethnic New Zealand Trust,
When: 30 June 2011 and wellbeing August 1. To find out more
Time: 12:00 noon – 2:00pm is now in its fth edition and about New to New Zealand email
Where: Level 1, Norman King features information about 44 email@example.com.
Building (opposite Northcote Library), When: Tuesday 28th July countries and everything that
Norman King Square, Time: 9.00am to 4.00pm makes them unique.
Ernie Mays Street, Northcote. For Where: Fickling Centre, 546
enquiries, please Mt Albert Rd, Three Kings to What began in 1997 as a
phone: (09) 486 8635 or email: RSVP, please email pamphlet about Somali refugees
firstname.lastname@example.org Angela Maynard on has become "an institution",
email@example.com, or editor Jenny Magee says.
Everyone welcome – bring your friends call on 09 445 9996 "It's for anyone who has
and family along!
interactions with people from a