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FM_1st _ 2nd Semester Curriculum.pdf - Maharashtra State Board

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FM_1st _ 2nd Semester Curriculum.pdf - Maharashtra State Board Powered By Docstoc
					       CURRICULUM FOR
ADVANCE DIPLOMA IN FRONT OFFICE
  MANAGEMENT & TOURISM (FM)
           SCHEME: E
DURATION: ONE YEAR                                    PATTERN: FULL TIME - SEMESTER

ELIGIBILITY: - Any Graduate
                 (To be implemented from the Academic Year 2009 – 2010)




                MAHARASHTRA STATE
       BOARD OF TECHNICAL EDUCATION. MUMBAI
                         ISO 9001-2000 Certified
           49, Kherwadi, Aliyawer Jung Marg, Mumbai – 400 051
w.e.f Academic Year 2009-10                                                                  ‘E’ Scheme


                         MAHARASHTRA STATE BOARD OF TECHNICAL EDUCATION, MUMBAI
                                   TEACHING AND EXAMINATION SCHEME
COURSE NAME : ADVANCE DIPLOMA IN FRONT OFFICE MANAGEMENT & TOURISM
COURSE CODE : FM
DURATION OF COURSE : TWO SEMESTERS/ONE YEAR                     WITH EFFECT FROM 2009 - 10
SEMESTER : FIRST                                                 DURATION : 16 WEEKS
PATTERN : FULL TIME - SEMESTER                                  SCHEME : E
                                                            TEACHING
                                                                                                           EXAMINATION SCHEME
SR.                                 Abbrevi    SUB           SCHEME
          SUBJECT TITLE
NO.                                  ation    CODE                          PAPER       TH (1)              PR (4)       OR (8)          TW (9)          SW
                                                       TH     TU       PR
                                                                             HRS.     Max    Min          Max    Min   Max    Min      Max    Min      (16009)
      Communication Skills
 1    and Personality                CSP      13714    02      --      04      02      50        25       --     --    50#      25     50@      25
      Development
      Front Office Procedure
 2                                   FOP      13715    04      --      04      03      100       50       50#    25     --      --     50@      25
      & Operations
      Front Office                                                                                                                                       50
 3                                  FOM       13716    03      02      --      03      100       50       --     --     --      --     50@      25
      Management
      Human Resource
 4                                  HRD       13717    03      --      --      03      100       50       --     --     --      --      --      --
      Development
 5    Profile of Tourism             POT      13718    03      --      --      03      100       50       --     --     --      --      --      --
 6    Computer Applications          COP      13719    01      --      04      --       --        --      --     --     --      --     50@      25
                                              TOTAL   16      02      12      --      450       --     50        --       50      --     200      --      50
Student Contact Hours Per Week: 30 Hrs.           Industrial Training 40 Hrs. / Week.
THEORY AND PRACTICAL PERIODS OF 60 MINUTES EACH.
Total Marks : 800
@ Internal Assessment, # External Assessment, Ø Common to All Conventional Diploma, #* Online Examination,                          No Theory Examination.
Abbreviations: TH-Theory, TU- Tutorial, PR-Practical, OR-Oral, TW- Termwork, SW- Sessional Work
       Conduct two class tests each of 25 marks for each theory subject. Sum of the total test marks of all subject is to be converted out of 50 marks as
       sessional work.
       Progressive evaluation is to be done by subject teacher as per the prevailing curriculum implementation and assessment norms
       Code number for TH, PR, OR and TW are to be given as suffix 1, 4, 8, 9 respectively to the subject code.

MSBTE – Final Copy Dt: 28/07/2009                                             1
w.e.f Academic Year 2009-10                                                               ‘E’ Scheme




                        MAHARASHTRA STATE BOARD OF TECHNICAL EDUCATION, MUMBAI
                                  TEACHING AND EXAMINATION SCHEME
COURSE NAME : ADVANCE DIPLOMA IN FRONT OFFICE MANAGEMENT & TOURISM
COURSE CODE : FM
DURATION OF COURSE : TWO SEMESTERS / ONE YEAR                   WITH EFFECT FROM 2009 - 10
SEMESTER : SECOND                                               DURATION : 16 WEEKS
PATTERN : FULL TIME - SEMESTER                                  SCHEME : E
                                                           TEACHING
                                                                                                        EXAMINATION SCHEME
SR.                            Abbrevia     SUB             SCHEME
          SUBJECT TITLE
NO.                              tion      CODE                          PAPER         TH (1)         PR (4)          OR (8)           TW (9)          SW
                                                      TH      TU   PR
                                                                          HRS.       Max    Min     Max    Min      Max    Min       Max    Min      (16010)
 1     Industrial Training          INT    13720      --      --   40       --       --      --        --    --     100#     50     100@      50       --
                                          TOTAL --          --     40      --       --       --      --       --       50      --      50       --       --
Student Contact Hours Per Week: 40 Hrs.
THEORY AND PRACTICAL PERIODS OF 60 MINUTES EACH.
Total Marks : 100
@ Internal Assessment, # External Assessment, Ø Common to All Conventional Diploma, #* Online Examination,                         No Theory Examination.
Abbreviations: TH-Theory, TU- Tutorial, PR-Practical, OR-Oral, TW- Termwork, SW- Sessional Work
       Conduct two class tests each of 25 marks for each theory subject. Sum of the total test marks of all subject is to be converted out of 50 marks as
       sessional work.
       Progressive evaluation is to be done by subject teacher as per the prevailing curriculum implementation and assessment norms
       Code number for TH, PR, OR and TW are to be given as suffix 1, 4, 8, 9 respectively to the subject code.




MSBTE – Final Copy Dt: 28/07/2009                                                2
w.e.f Academic Year 2009-10                                                                ‘E’ Scheme

Course Name         : Advance Diploma in Front Office Management and Tourism
Course Code         : FM
Semester            : First
Subject Title       : Communication Skills and Personality Development
Subject Code        : 13714


Teaching & Examination scheme:

  Teaching Scheme                                    Examination Scheme
                              PAPER
 TH        TU      PR                     TH           PR          OR          TW          TOTAL
                               HRS
 02        --       04         02         50               --     50#          50@           150


NOTE:
       Two tests each of 25 marks to be conducted as per the schedule given by MSBTE.
       Total of tests marks for all theory subjects are to be converted out of 50 and to be
       entered in mark sheet under the head Sessional Work. (SW)


Rationale:

       Effective communication is an integral part of inter-personal relations. This course is an
endeavor to help students communicate in correct and easily understood English. Mastery over the
language is the key to good business relations. The ability to communicate effectively helps in
image building and instills the self-confidence required in today’s competitive, world. The course
provides an opportunity to improve the written and spoken communication skills, which contribute
to the overall personality development of an individual.

Objectives: Students will be able to:

       1. Ensure success to students who are qualified but lack fluency in the language.

       2. Bridge the gap and improve relations between the business personnel and their
             customers, through effective communication.

       3. Enhance the overall personality of the individual.




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Content: Theory

Sr. No.                                    Topics                             Marks    Hrs
          What is personality?
   1.                                                                          --      04
          Mental, physical, internal, external aspects
          Forms of communication:
   2      Media of communication:                                              16      04
          Oral, written, visual, audio visual
          Principles of effective communication:         Marks        Hrs
          3.1 Active listening                             00         02
          3.2 Speaking skills
          3.3 Writing skills: Writing letters              18         06
   3                                                                           34      24
          3.4 Speaking                                     08         04
          3.5 Resume Writing                               08         04
          3.6 Discussion on                                00         02
          3.7 Interviews and Group Discussion              00         06
          Grooming:
          4.1 Etiquette
          4.2 Dress Code
          4.3 Posture
   4                                                                           --       --
          4.4 Make-up
          4.5 Saree draping
          4.6 Hair
          4.7 Jwellery
                                                                      Total    50      32


Note: Theory/Explanation for Grooming will be covered during practicals
Practicals:

Sr. No.                                         Topics                                Hrs
   1      Introduction of self others through Questions and Answers                   03
   2      Individual presentations on selected topics                                 08
   3      Games, vocabulary building, Blind man’s game & Labels                       08
   4      Debates                                                                     06
   5      Group assignments and role playing                                          06
   6      Reading and listening competition                                           04
   7      Writing of resumes                                                          04

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   8      Practical letter writing and discussion on it           04
   9      Preparation of speech                                   04
  10      ‘The Floor is Yours’ and critique on it                 04
  11      Elocution                                               03
  12      Grooming                                                10
                                                          Total   64




MSBTE – Final Copy Dt: 28/07/2009                   5             13714 FM1
w.e.f Academic Year 2009-10                                                               ‘E’ Scheme

Course Name         : Advance Diploma in Front Office Management and Tourism Course Code
                    : FM
Semester            : First
Subject Title       : Front Office Management
Subject Code        : 13715


Teaching & Examination scheme:

  Teaching Scheme                                       Examination Scheme
                              PAPER
 TH        TU       PR                      TH            PR        OR              TW    TOTAL
                               HRS
 03        02        --        03           100            --        --            50@         150


NOTE:
        Two tests each of 25 marks to be conducted as per the schedule given by MSBTE.
        Total of tests marks for all theory subjects are to be converted out of 50 and to be
        entered in mark sheet under the head Sessional Work. (SW)


Objectives:
   1. To settle the customer billing.
   2. To decide room rates.
   3. To prepare the accounting books.
   4. To provide required information for Font office audit.

Contents: Theory
Topic
                                    Name of the Topic                        Marks       Hrs
 No.
   1            Front Office accounting                                       14         06
                Establishing room rates
   2                    Special room rates                                    14         06
                        Discounted room rates
   3            Account Settlement                                            18         08
   4            Front Office reports & Statistics                             18         08
   5            Front Office audit                                            16         08
   6            Revenue Management                                            20         12
                                                                  Total       100        48

Tutorials: assignments; problem solving in chapters 4 and 6




MSBTE – Final Copy Dt: 28/07/2009                   6                                     13715 FM1
w.e.f Academic Year 2009-10                                                   ‘E’ Scheme

Reference
Books:

Sr.
            Name of the Book                  Author              Publication
No.
       Managing Front Office
 1                                  Michael Kassavana        AHLA
       Operations
       Hotel Accounting and
 2                                  Ozi and Glison D’Cunha   Dicky Enterprises.
       Financial Control




MSBTE – Final Copy Dt: 28/07/2009            7                                13715 FM1
w.e.f Academic Year 2009-10                                                             ‘E’ Scheme

Course Name        : Advance Diploma in Front Office Management and Tourism Course Code
                   : FM
Semester           : First
Subject Title      : Front Office Operations and Procedure
Subject Code       : 13716


Teaching & Examination scheme:

  Teaching Scheme                                  Examination Scheme
                              PAPER
 TH        TU      PR                    TH           PR              OR      TW       TOTAL
                               HRS
 04        --      04          03        100          50#             --      50@        200


NOTE:
       Two tests each of 25 marks to be conducted as per the schedule given by MSBTE.
       Total of tests marks for all theory subjects are to be converted out of 50 and to be
       entered in mark sheet under the head Sessional Work. (SW)


Rationale:
   • On completion of this course, the students will be able to understand basic organizational
       and procedural aspects of Front Office Operations in large, medium and small hotels.
   •   Recognize the importance of social skills and effect of communication to Front Office
       Operations.
   •   Identify the use need of different Front Office equipments.


Objectives:
  • Understand the appropriate organization structures and duties in the Front Office and related
       departments.
   •   Develop, prepare guest relations and evaluate practical aspect with guests.
   •   Understand the role of public relations with hotel industry.
   •   Develop skills required as an efficient and effective receptionist in any hotel (large or
       Small) and to handle situations and types of guest in the job.




MSBTE – Final Copy Dt: 28/07/2009                8                                      13716 FM1
w.e.f Academic Year 2009-10                                                                 ‘E’ Scheme

Content: Theory
Sr. No.                              Topics                                         Marks     Hrs
           Growth and development of Hotel industry
           Hotel
   1.                                                                                10       12
           Definition, classification, types of food plans.
           Tariff structure, basis of charging (Factors affecting tariff)
           Types of rooms, layout of Front office department, including
           planning furniture and equipments required.
           Front Office organizational chart of a small, medium and large
           sized hotels, its co-ordination with other departments of a hotel
           Use of abbreviations, symbols, glossary of terms, in Front Office
           Operations.
   2.                                                                                18       12
           Rules of the house, personal attributes for the Front Office Staff.
           Job satisfaction, duties and responsibilities of all Front Office
           staff.
           Reservation, Reception, Information, Concierge, Guest relation
           Executive,         Front        Office       Manager,          Lobby
           Manager(Computerization automation), Telephone Operator
           Front Office Procedures for Reservation:
           Introduction to manual methods of reservation, system &
           procedures, sources of hotel reservation, various modes of
   3.      reservations, different charts, diaries, records, forms etc.              16       10
           Rooms reservations
           Centralized reservations, instant reservations (Computerization
           procedures) & automation of reservations.

           Registration:
           Procedures for receiving guests on arrival – both individuals &
           groups
           Purpose of registration:
           Various records, forms, lists etc. to be filled for efficient working.
   4.      Information rack, room rack, mail & Key rack, use of guest                16       10
           history.
           Procedure for change of rooms, checking out of guests, dealing
           with walk-ins & scanty baggage, crew arrivals & layout
           passengers, luggage handling & central safe custody of guest
           valuables.
           Black list (Computerization in registration)
           Checkout Procedures
           Credits in Hotels:
           Introduction & credit policy, modes of bill statement.
           Various credit instruments:
   5.      Travelers cheques, credit cards, precautions & procedures for             20       10
           handling various types
           Foreign exchange regulation act, payment of bills by foreigners.
           Travel agencies:
           Role in the hotel industry, travel agents voucher, functions and
           uses, (Computerization to reduce time & increase accuracy.)

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w.e.f Academic Year 2009-10                                                              ‘E’ Scheme

           Guest Services
           Handling mail & messages, guest enquiries, general knowledge of
           the city, places of interests, sight-seeing tours etc.
   6.      Postal information, Airline schedule, inter departmental co-            20      10
           ordination & accommodation (includes back office) Front Office,
           housekeeping, maintenance / key handling, handling guest
           complaints (Computerization)
                                                                    Total         100      64

Practicals:
Sr. No.                                       Topics                                     Hrs
           Handling of room keys, handling of telephones, telephone manners and
   1.      conversation, handling guest messages & letters, paging system and the         10
           use of the public address system.
           Accepting reservations with the use of the bookings, diary, charts and
   2.                                                                                     10
           reservation forms.
           Handling complaints, handling of unusual events such as thefts, fire, death
   3.                                                                                     08
           and accident in the hotel.
           Receiving guests with confirmed bookings, without reservations, groups,
   4.      VIP etc. and carrying out registration procedures with the use of necessary    10
           records and forms.
   5.      Dealing with guests with scant baggage                                         04
   6.      Problems arising due to overbooking                                            04
           Dealing with different credit instruments during bill settlement and
   7.                                                                                     10
           checking out
           Handling change of room procedure, wake calls and carrying out other
   8.                                                                                     08
           guests’ requests.
                                                                                 Total    64

Field visits:
    1. Hotels
    2. Local Places of interest.
Learning Resources:
Sr. No.               Name of the Book                                  Author
   1       Front Office Procedures                    Peter Abbot
   2       Basic Hotel Front Office Procedure         Peter Renner
   3       Check in – Check out                       Jerome Vallen
   4       Managing Front Office Operations           Kassavana




MSBTE – Final Copy Dt: 28/07/2009                10                                      13716 FM1
w.e.f Academic Year 2009-10                                                          ‘E’ Scheme

Course Name        : Advance Diploma in Front Office Management and Tourism Course Code
                   : FM
Semester           : First
Subject Title      : Human Resource Development
Subject Code       : 13717


Teaching & Examination scheme:

  Teaching Scheme                                Examination Scheme
                              PAPER
 TH        TU      PR                   TH          PR          OR           TW      TOTAL
                               HRS
 03        --       --         03       100          --             --        --      100


NOTE:
        Two tests each of 25 marks to be conducted as per the schedule given by MSBTE.
        Total of tests marks for all theory subjects are to be converted out of 50 and to be
        entered in mark sheet under the head Sessional Work. (SW)


Objectives:
      1. The importance of human in the hospitality industry.
      2. Nature of human behavior.
      3. Enhancement of the value of the available human resources.

Contents: Theory
Sr. No.                                   Topics                             Marks    Hrs
   1.      Nature of human behavior/psychological foundations                 06      04
           Communication processes
   2.                                                                         12      06
           Inter-personal/ organizational/inter-organizational
   3.      Nature of organizations                                            06      03
   4.      Organizational Behavior                                            10      04
   5.      Leadership                                                         08      03
   6.      Team building / team leading/team playing                          10      05
   7.      Individual role & responsibility in the service sector             08      04
   8.      Motivation                                                         08      04
   9.      Human side of supervision                                          10      05
           Human resource management for optimum utilization of
  10.                                                                         12      06
           productivity
  11.      Adding value to the available human resource                       10      04
                                                                     Total    100     48




MSBTE – Final Copy Dt: 28/07/2009              11                                    13717 FM1
w.e.f Academic Year 2009-10                                                            ‘E’ Scheme

Course Name        : Advance Diploma in Front Office Management and Tourism Course Code
                   : FM
Semester           : First
Subject Title      : Profile of Tourism
Subject Code       : 13718


Teaching & Examination scheme:

  Teaching Scheme                                  Examination Scheme
                              PAPER
 TH        TU      PR                     TH          PR           OR          TW      TOTAL
                               HRS
 03        --       --         03         100          --          --          --       100


NOTE:
        Two tests each of 25 marks to be conducted as per the schedule given by MSBTE.
        Total of tests marks for all theory subjects are to be converted out of 50 and to be
        entered in mark sheet under the head Sessional Work. (SW)


Objectives:
      1. The nature tourism industry.
      2. The concept of international tourism.
      3. The need for information systems.


Contents: Theory
Sr. No.                                      Topics                            Marks    Hrs
           Glossary of terms
           Origin growth and development
   1.                                                                           06       04
           Ancient /pre and post world-II/ pre and post Independence / from
           Thomas Cook
           Importance and Socio-economic significance/6 A’s of tourism
   2.      viz. Attraction / accessibility / accommodation / affordability /    06       04
           activities/ amenities.
   3.      Tourism Infrastructure                                               04       02
           Forms and types of tourism / recreational / business/ special man
   4.      – made attractions/ cultural/ shopping/conventional/wild             14       06
           life/adventure, MICE
   5.      Primary and Secondary constitutes of Tourism                         10       03
           Tourist Transportation
   6.      Road/Rail/Air/Waterways                                              12       04
           Mention major/become familiar with global routes
           Inter Mediation
   7.      Guides & Escorts                                                     10       06
           Travel Agents, Tours operators

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w.e.f Academic Year 2009-10                                                               ‘E’ Scheme

          Role & functions / how they form an integral part of the tourism
          industry
   8.     Tourism Organizations , their role , functions                          08          03
          Airline Geography- IATA regions of the world, World time
   9.     zones, International Date line, City and airline codes, country         12          06
          codes, currency codes, capitals
          Tourism Impacts
          Economic
          Socio-cultural
  10.     Political                                                               10          06
          Environmental
          Carrying Capacity and Sustainable
          Development
          Sources of Tourism Information and role of Information
          Technology in Tourism
  11.                                                                             08          04
          Communication network & outlets
          Its impact & utility
                                                                        Total     100         48

Learning Resources:

Sr. No.        Name of the Book                   Author                        Publication
          Introduction to Tourism
   1                                    Sudhir Andrews                 Tata McGraw
          and Hospitality




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w.e.f Academic Year 2009-10                                                             ‘E’ Scheme

Course Name        : Advance Diploma in Front Office Management and Tourism Course Code
                   : FM
Semester           : First
Subject Title      : Computer Applications
Subject Code       : 13719


Teaching & Examination scheme:

  Teaching Scheme                                    Examination Scheme
                              PAPER
 TH        TU      PR                    TH            PR              OR     TW        TOTAL
                               HRS
 01        --      04          --         --            --             --    50@           100

Rationale:
       In the present scenario, information technology has many applications in the various areas.
Computers are now having varied application in hospitality industry. The students working in this
field must be acquainted in using computers.


Objectives:
   •   To be able to use computers and all its input/output devices.
   •   To be able to understand and to apply knowledge of computers while working in
       hotels/resorts.




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w.e.f Academic Year 2009-10                                                                    ‘E’ Scheme

Computer Concept
                                                Theory
Sr.
                                            Topics                                             Hrs.
No.
       COMPUTER CONCEPT
          • Definition and concept of computer, advantages of computers,
            applications of computers, simple model of computer.
          • Processing unit – CU, ALU, Memory concept, unit of memory,
            storage devices.
 1.       • Primary Storage – RAM, ROM.                                                         06
          • Secondary Storage – Floppy disk, Hard Disk.
          • Input / Output devices – Keyboard, Mouse, Monitor, Printer etc.
          • Computer languages – HLL, LLL, Translator, Data organization –
            data information, files.
          • Computer Software – system & application with examples.
       DISK OPERATING SYSTEM
          • Operating systems concepts, Disk organization files & directories.
          • Dos commands – Internal & External.
 2.                                                                                             06
          • Directory commands – DIR, MD, CD, RD.
          • File commands – COPY CON, TYPE, DEL, REN, COPY.
          • External Commands – FORMAT, ATTRIB, DISKCOPY.
       ROOMS MANAGEMENT APPLICATIONS
          • Rooms Management Module
            a. Room status.
 3.         b. Room and rate Assignment.                                                        04
            c. In House guest Information functions.
            d. Housekeeping functions.
            e. Generation of Reports
                                                                             Total              16

List of Practical:
 Sr.
                                                      Topics
 No.
        The student should complete at least two assignments which covers various features of
        word processing
            a) Type Curriculum Vitas, including following features Page setup (indent spacing,
                portrait & landscape, margin) Font, font size, italic, heading, paragraph, bold,
  1.
                center, justified, underline, table , bullet & bullet numbering, table, bullet & bullet
                numbering, header & footer, page numbering footnote, caption, hyperlink, insert
                picture.
            b) Create a document which includes adding a table
        Collecting information regarding Computerized reservation system through guest lecture
  2.
        or by visit to hotel
        COMPUTER BASED RESERVATION SYSTEM
        • Global distribution system
        • Inter sell agencies
        • Central reservation Systems (CRS)
  3.
        • Affiliate and non affiliate Systems
        • Property Level Reservation Systems
            a. Reservation inquiry
            b. Determination of availability
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w.e.f Academic Year 2009-10                                                          ‘E’ Scheme

           c. Creation of reservation record
           d. Maintenance of reservation record
           e. Generation of reports
       •   New Developments
       •   Reservation through the Internet


REFERENCE BOOKS:

Sr.
            Name of the Book                      Author                 Publication
No.
 1     Foundations of Computing     Pradeep K. Sinha & Priti Sinha BPB Publication

 2     Computer Fundamentals        Yeshwant Kanetkar.            By C-DAC.

 3     Computer Fundamentals        --                            --

 4     MSBTE Learning Material for MSCIT – 2000.




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w.e.f Academic Year 2009-10                                                              ‘E’ Scheme

Course Name        : Advance Diploma in Front Office Management and Tourism Course Code
                   : FM
Semester           : Second
Subject Title      : Industrial Training
Subject Code       : 13720
Teaching & Examination scheme:

  Teaching Scheme                                      Examination Scheme
                              PAPER
 TH        TU      PR                      TH            PR          OR           TW      TOTAL
                               HRS
  --       --      40          --          --             --         50#         50@        100

40 Hrs. Week industrial Training.

Rationale:
       To give students hands on training in the Front Office Department of a Hotel, and an idea
of the place of work. It also helps the student develop good contacts in the industry.


Objectives:
       All trainees must ensure that their logbooks and appraisals are signed by the departmental /
sectional head at hotel on a weekly basis. Trainees are also required to report with completed
logbooks and appraisals to the college training coordinator on a bi-weekly basis.




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w.e.f Academic Year 2009-10                                                              ‘E’ Scheme


                   GUIDELINES TO PREPARE THE TRAINING REPORT
        Report of the training to be submitted to the concerned Training Coordnator within the
stipulated time.

Font Size – 18/16 For Headings.
Font should be Aerial – 12 for text.
1.1 spacing.
Do not copy and paste information from the internet.
Reports cannot be done in groups.

Page One:
Certificate of Completion signed by Principal/HOD and Training Coordinator.

        •   Name
        •   Roll No
        •   Batch
        •   Hotel Name
        •   Training Period & Data

Page Two:
      • Acknowledgement

Page Three:
      • Index: Sr. No.        Content   Page No.


Actual report must have the following sequence:
1. Introduction :
   a) History and growth of the hotel
   b) A brief description of the hotel
2. Training Schedule


                                      FRONT OFFICE REPORT
a)   Organization Mission Statement
b)   Introduction
c)   Area of the hotel
d)   The number and the types of rooms
e)   Rack rates
f)   F & B outlets
g)   Other services and facilities provided
h)   Goals and strategies

1) Front office organization and hierarchy of staff
2) Duties and responsibilities of
   a) Sectional Manager
   b) Supervisor
   c) Operational Staff
3) Training schedule including floating week if done.
4) Layout/ floor plan of section.

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w.e.f Academic Year 2009-10                                                                  ‘E’ Scheme

5) Procedures and functions performed at various shifts
6) Operational functions performed at various shifts.
7) Equipment used: Heavy duty, manufacturer, special equipment, etc.
8) Tasks performed by trainees in each section: skills developed, knowledge gained.
9) Situation handling/ special observation.
10) Suggestions for improvement.
11) For each section attach forms, slips, reports.
12) Trainees can also pick up pictures, brochures only after taking permission from the concerned
    authority and put if into their reports.


GENERAL RULES
       ATTENDANCE
                       99% attendance during training is compulsory. Incase of emergency or

    1.      illness, Proper documents should be presented at all times. Copies of these should
            be submitted to the place of training as well as at the college training and placement
            office. College must be informed immediately about any leave taken.
            PUNCTUALITY
                It is must! You must report at least 10 minutes before the specified time and
                date at the required department (Not at the time office). Always reconfirm the
    2.
                dates and timing with the hotel. Trainees are informed to be punctual and on
                time each and every day of their training. Late reporting will not be tolerated,
                and if the hotel complains, your training will be terminated.
            GROOMING
                        Trainees are supposed to be well groomed at any given time during
            training. Boys must take care that their hair is cut short in a decent style, and they
    3.
            should shave every time before reporting on duty. Girls should also tie their hair
            neatly and should never let them loose. All trainees are supposed to report in well –
            ironed clothes. Care should be taken that no foul body odours are present.
            DISCIPLINE

    4.                  Students must follow all hotel rules. It is mandatory for the completion
            of their training that students follow strict discipline.
            RELATIONSHIP WITH GUEST, COLLEAGUES AND SUPERIORS
                         As a trainee you are expected to be, polite to everyone at all times.
            Your basic objective is to gain knowledge by keen observation and practical –
    5.
            knowledge; hence, you must show interest and ask questions to your supervisors to
            learn more. Arguments or fights amongst trainees or hotel staff will not be tolerated
            at all. Any such report will lead to the termination of your training.


MSBTE – Final Copy Dt: 28/07/2009                  19                                        13720 FM1
w.e.f Academic Year 2009-10                                                                    ‘E’ Scheme



            ATTITUDE
                       You must have the humblest of attitude as a trainee. Your family

    6.      background, education, financial status, religion, etc has nothing to do with your
            capacity to observe and learn. Try to analyse things and method of performing
            tasks.
            THEFT
                       Theft is not at all tolerated by any organization and also the college. It
            creates a very bad reputation for our college and a lot of humiliation and shame for
            you. Please do not get any articles out of the hotel premises without the hotel
    7.
            proper hotel authorization, and permission. Even using a pen outside the hotel
            premises is considered as a theft. Please make a habit to return all hotel articles
            after use. While taking documents like tariff card, requisition slips, get it authorized
            by concerned personnel.
            LEAVE PROCEDURE
                        Leaves, if at all required in emergency, must be applied for, at the
            college as will as the training organization before the date of leave (at least 48
    8.
            hours in advance). A proper application letter with adequate reasons for leave must
            be submitted to your training coordinator at the college as well as to the HR
            department (Training coordinator of the hotel should be informed)
            KEEPING IN TOUCH WITH THE COLLEGE
                        It is compulsory for all students to call up the college and speak with the
    9.
            Training Coordinator once in every 15 days. Failing to do so will lead to the
            termination of your training.
            LOGBOOKS CANNOT BE BLANK

   10.                  They must be completed and signed by the training coordinator at least
            once in a month.




MSBTE – Final Copy Dt: 28/07/2009                 20                                           13720 FM1

				
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