VIEWS: 0 PAGES: 1 POSTED ON: 4/19/2013
Job: Golf Course Club House Server Seasonal Part time positions (July – Oct) Job Purpose: This position is responsible for severing Club House guests in a friendly and courteous manner. Servers issue menus and take orders from guests, inform kitchen staff of orders via ResortSuite Point of Sale System (POS), ensures liquid refreshment levels are maintained as required while adhering to “Serving It Right” policies, clean and reset tables, respond to guest requests as required and keeps guests satisfied throughout service and issues bill for services rendered and obtain appropriate documentation or cash necessary to ensure payment. It would be required that you inform a supervisor of complaints and resolve situations speedily and in the best interests of the Resorts reputation. You would also receive, liquor and supply orders and put them where they belong in an orderly fashion; keep supplies stocked and clean; engage in light cleaning duties in the restaurant area such as filling and wiping coffee pots, sugar, napkins and holders, straws, drink and hotdog condiment trays etc. Qualifications Candidates must have Grade 12 or have an acceptable combination of related experience, education and or training. The successful candidate will have experience providing excellent customer service and recent experience handling and balancing cash or monetary transactions. Preference may be given to candidates who possess serving experience. Competencies Demonstrate a high level of Guest Focus by striving for high guest satisfaction, going out of the way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department, or organization Demonstrated accountability by planning ahead, managing time well, being on time, being cost conscious, think of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with team Member policies and procedures and has a willingness to learn Demonstrates the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment, is responsible, honest, loyal, interact with others tactfully, resolves conflicts appropriately, and adapts to change. Has the ability to analyze multiple service requests from guests and organize them in a sequence that makes the most in terms of timely service Have the ability to operate a computerized POS system Have basic mathematical skills with the ability to issue change without the aid of a calculator Have knowledge of food and beverage, including the ability to mix alcoholic drinks according to standard Resort recipes and a knowledge of wine Conditions of Employment: Must have a flexible schedule and be able to work early morning’s day and evenings shifts, weekends, as well as federal and civic holidays. Must be 19 years of age or older. Will require or need to obtain a Serving it Right. Must be able to walk and stand for extended periods of time. Application Process: St. Eugene offers a competitive compensation and benefits package. Preference will be given to qualified Aboriginal persons who self identify. If required, a detailed job description may be obtained through the Human Resource Department. Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is July 9, 2012 by 12:00 PM. Applications may be submitted by email, mail, or fax: St. Eugene Golf, Resort & Casino 7777 Mission Road Cranbrook BC, V1C 7E5 Fax: (250) 489-2009 E-mail: email@example.com Please insert “Golf Servers” into the Subject line. We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted.
Pages to are hidden for
"Application Process - St. Eugene Golf Resort _ Casino"Please download to view full document