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Application Process - St. Eugene Golf Resort _ Casino


									Job:         Golf Course Club House Server Seasonal Part time positions (July – Oct)
Job Purpose:
This position is responsible for severing Club House guests in a friendly and courteous manner. Servers issue menus and take orders
from guests, inform kitchen staff of orders via ResortSuite Point of Sale System (POS), ensures liquid refreshment levels are
maintained as required while adhering to “Serving It Right” policies, clean and reset tables, respond to guest requests as required and
keeps guests satisfied throughout service and issues bill for services rendered and obtain appropriate documentation or cash necessary
to ensure payment. It would be required that you inform a supervisor of complaints and resolve situations speedily and in the best
interests of the Resorts reputation. You would also receive, liquor and supply orders and put them where they belong in an orderly
fashion; keep supplies stocked and clean; engage in light cleaning duties in the restaurant area such as filling and wiping coffee pots,
sugar, napkins and holders, straws, drink and hotdog condiment trays etc.
Candidates must have Grade 12 or have an acceptable combination of related experience, education and or training. The
successful candidate will have experience providing excellent customer service and recent experience handling and
balancing cash or monetary transactions. Preference may be given to candidates who possess serving experience.

          Demonstrate a high level of Guest Focus by striving for high guest satisfaction, going out of the way to be helpful
           and pleasant and making it as easy as possible on the guest rather than self, department, or organization
          Demonstrated accountability by planning ahead, managing time well, being on time, being cost conscious, think
           of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance,
           complies with team Member policies and procedures and has a willingness to learn
          Demonstrates the ability to work as part of a team by being helpful, respectful, approachable and team oriented,
           building strong working relationships and a positive work environment, is responsible, honest, loyal, interact with
           others tactfully, resolves conflicts appropriately, and adapts to change.
          Has the ability to analyze multiple service requests from guests and organize them in a sequence that makes the
           most in terms of timely service
          Have the ability to operate a computerized POS system
          Have basic mathematical skills with the ability to issue change without the aid of a calculator
          Have knowledge of food and beverage, including the ability to mix alcoholic drinks according to standard Resort
           recipes and a knowledge of wine

Conditions of Employment:
Must have a flexible schedule and be able to work early morning’s day and evenings shifts, weekends, as well as federal and civic
holidays. Must be 19 years of age or older. Will require or need to obtain a Serving it Right. Must be able to walk and stand for
extended periods of time.

Application Process:
St. Eugene offers a competitive compensation and benefits package. Preference will be given to qualified Aboriginal persons who self
identify. If required, a detailed job description may be obtained through the Human Resource Department. Consideration will be
given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt
of applications is July 9, 2012 by 12:00 PM. Applications may be submitted by email, mail, or fax:

                                                       St. Eugene Golf, Resort & Casino
                                                              7777 Mission Road
                                                            Cranbrook BC, V1C 7E5

                                                             Fax: (250) 489-2009

                                             Please insert “Golf Servers” into the Subject line.

        We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted.

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