Course description for fall 08 - Sorrell College of Business - Troy

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Course description for fall 08 - Sorrell College of Business - Troy Powered By Docstoc
					N.B.: EFFECTIVE OCTOBER 1, 2008, IMPORTANT
AMEMNDMENTS HAVE BEEN INCORPORATED
INTO THIS DOCUMEMENT (A T THE END) THEIR
TERMS SUPERCEDE ANY CONTRARY COMMENT
OR PROVISION IN THIS SYLLABUS.
COURSE TITLE                  BUSINESS COMMUNICATIONS

COURSE NUMBER                 BUS 3382: TCWA - TDWA – TEWA or TOWA

COURSE DESCRIPTION AND OBJECTIVES

      The course involves the development and use of skills in analysis and
composition of business and personal communications. This includes evaluating the
mechanics and content of letters, reports and memoranda.

COURSE PURPOSE

        The purpose of the course is to introduce the student to all aspects of written,.
electronic and oral communication applicable to the business world. Both theoretical
knowledge and practical experience in business communications are included as part of
instruction.

       Upon completion of the course the student should be able to:

               A.     Correctly select, plan and compose letters, resumes, memoranda
               and reports.
               B.     Explain business communication concepts, methodologies and
               formats
               C.     Plan and deliver a well organized oral presentation
               D.     Participate effectively in business discussions with peers
               E.     Critically review work, accept suggestions and make revisions
               F.     Discuss essential facets of intercultural business communication.

COURSE REQUIRED TEXTS

       Thill, et al, Excellence in Business Communication , 8th edition

COURSE RELATED MATERIALS
    The university library, in addition to the Internet, has substantial additional
    informative and instructive materials applicable to the subject matter of this
    course. Group study rooms on an as available or reserved basis are available at the
    library. . Do not hesitate to make use of the available resources and research
    facilities, and if in doubt make inquiry of the instructor.


COURSE SUPPORT MATERIAL

    There are available to those with appropriate needs, support classes at Computer
    Works, Writing Center, Tutorial Lab, ESL and the American Idiom etc. See the
    instructor if you are interested.

COURSE PROCEDURES

    1.      Socratic Method:       Instruction will include the “Socratic Method” of
    dialogue between the students and instructor examining the principles undne
    consideration. Each student is expected to have read the relevant material for
    the class, considered the concepts individually as well as in a study group and
    be prepared to discuss aspects of the course as scheduled. The instructor’s
    presentation will not necessarily cover all material of the course for which the
    student is held responsible

    2.     Classes:        Classes will be a combination of the instructor’s leadership
    And supervision of class discussion on the applicable chapter material, and
    presentation and class evaluation of student team written chapter reports of the
    chapter material.

           3.      Grades:         Scheduled tests’ combined grades result in half of a
    student’s grade for the course. The four reports due near the end of the semester
    represent the substantial balance of the student’s grade. Homework/quizzes,
    chapter presentations and class participation, i.e., discussions and demeanor are
    considered by the instructor in assessing the propriety of each student’s final
    grade

            Students are graded on their accomplishments in the areas of the course.
    There are five tests (including a comprehensive final examination) that equal one
    half of a student’s final grade. The balance is based on a student’s participation in
    class and preparation of the four required reports: Required reports are:

           (1) an individual informal memorandum on the student’s team experience,
           (2) a team developed formal report, with a “body” of not less than ten
           pages, on an assigned subject,
           (3) a team developed informal memorandum on the course principals used
           in preparing the formal report and



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       (4) a team developed oral report on the assigned subject.

         Effective communication with peers and supervision or coordination of
other’s work is part of the business communication course. In addition, relating to
authority figures requires similar development and exercise of communication
skills. It is the student’s responsibility to become known to the instructor as an
authority figure, through oral, electronic and written participation. This is a course
in communication – do it!
         Students are arbitrarily assigned to a study group or team and it is
arbitrarily assigned a topic for written and oral reports. Development of a
business-like ability to handle the situation and work in such an atmosphere is
part of the course.

        Final grades are A – for outstanding performance, B – for excellent
performance, C – for adequate performance, D – for barely passing performance,
and F – for failure to perform at an acceptable level. The standard is set by the
instructor.

4.      Chapter Homework: Chapter homework entails reading and
understanding the principles of the assigned chapters and , as appropriate,
individual or team preparation of an informal memorandum for each chapter
(each such memoranda is to be an analysis of the important chapter elements, of
no more than three pages in length), and a chapter team oral report presentation.
These efforts are for experimentation and do not directly lead to quantification of
a grade - efforts are recorded though... To assist in class participation, graded
quizzes may replace discussion if the class is not prepared to discuss t he
principles of the chapter

        . Students will be arbitrarily assigned to a study group or team and it is
arbitrarily assigned a topic for written and oral reports. Development of a
business-like ability to handle the situation and work in such an atmosphere is
part of the course

5.      Due Dates:     Each chapter memorandum is due on the first day assigned
for that chapter’s consideration, for the instructor’s evaluation and constructive
criticism. All homework, to receive full credit, must be turned in on the date
scheduled and prior to the beginning of class on that date Late filings are not
accepted for evaluation, but are noted with respect to participation. During
the semester all memoranda and reports must have the student’s name or study
group in the upper right hand corner. Evaluation will be in the format as set forth
on the attached evaluation criteria sheet.

ALL CLASS MESSAGES (INCLUDING “E-MAIL” MUST BE IN PROPER
FORMAT.




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5.      Tests: After the initial four chapters of individual student prepared
memoranda, the “first test” will be each student’s preparation of a memorandum
using the applicable principles of the chapters. Using the applicable principles of
the chapters, the subject will be that student’s college and career goals and
objectives, extra-curricular activities, with a description of that student’s
qualifications and experience with respect to the goals and objectives... The
personal memorandum should not be more than three pages.

        Thereafter tests will be held following each segment. The non—final tests
will be true/false, multiple choice and essay. All test essay answers must be in
ink in a “Blue Book.” Only a “Scranton Card” may be used foe answering
the true/false, multiple choice questions. All test answer papers must clearly
state, on the front, the student’s name, date of examination and class time.

        Grades are A – for outstanding performance, B – for excellent
performance, C – for adequate performance, D – for barely passing performance,
and F – for failure to perform at an acceptable level. The standard is set by the
instructor

6.      Study Groups: The independent implementation and regular meeting of
study groups or teams for this course is strongly suggested Study groups will be
formed, arbitrarily at an appropriate time, for memoranda and report preparation
and to develop skills of working together as a team, for the balance of the
semester.

7.      Formal Report Subject:          At the time of study group assignment the
subject for the study group’s formal report will also be made. The subject will be
arbitrarily assigned by the instructor. It is intended that each student will fully
participate in the team effort so that the businesslike experience of working with
others on topics, neither of which the student is acquainted, can be fully
experienced.. .

8.     Classroom Behavior:            Students are expected to act at all times with
appropriate and businesslike respectful behavior. This includes, in the classroom,
a student’s rudeness to others or other unacceptable behavior, by action, attitude,
comment or dress.

PLEASE NOTE:

     FOOD OR DRINK IN THE CLASSSROOM IS NOT ALLOWED AT
ANY TIME.

    THE BACK ROW OF SEATS I S RESERVED FOR THOSE WHO ARE
TARDY.

9.     Course Test Schedule:



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           The course schedule for the semester is attached. The five scheduled
     examinations cover the following chapters:

            (1)     Chapters 11, 12, 13 & 14
            (2)     Chapters 1, 2 & 3,
            (3)     Chapters 4, 5 & 6,
            (4)     Chapters 7, 8, 9 & 10, and
            (5)     a comprehensive final. (Chapters’ 1 – 16))

     10.     Missed Examinations:             THRRE ARE NO MAKE UP
     EXAMINATIONS for missed tests. Once during the semester if a test is to be
     missed, arrangements can be made to take the test prior to the scheduled test date.
     Otherwise, once during the semester other than the final, if a test is missed, with a
     valid excuse, a “take home” test may be substituted. If done well it will be treated
     as a “pass,” if not, or if not returned within a week of returning to school, it will
     be treated as a “F.”

     11.      Reports/Memoranda:            There are approximately 18 memoranda to
     be prepared, one for each chapter and the graded reports. This includes the team
     or study group responsibility for a chapter oral report These chapter related team
     efforts, except as otherwise stated, are not graded, but are used for instruction
     evaluation (Be aware that their preparation and timely filing are noted for grading
     purposes). In addition, there are two personal reports (one - the first test,
     confirming class status and a second relating to experience gained), a team
     prepared formal report on an assigned topic, and an oral report on the same topic
     with a memorandum explaining the principles of the course used in the topic
     reports

COURSE TERM

     SPRING 2008

COURSE PREREQUISITE

     Successful completion of ENG 1102 or 1104

COURSE SCHEDULE (DAYS AND TIME)

MWF - TI\WA - 09:00 AM - 09:50 AM , 222 BG
MWF – TCWA – 10:00: AM - 10::50 AM, 2222 BG
MWF – TEWA – 11:00AM - 11:00::50 PM, 222 B G
TTH - TOWA - 08:30 AM -       09:45 AM, 222 BG

COURSE INSTUCTOR




                                                                                         5
      James M. Orendorff, J.D.

INSTRUCTOR’S OFFICE HOURS

      8:00 AM – NOON M-F unless teaching class, or by appointment

INSTRUCTOR’S OFFICE LOCATION - 241 Bibb Grave Hall

INSTRUCTOR’S OFFICE TELEPHONE - 334.670.3290

INSTRUCTOR’S E-MAIL - jmorendorff@troy.edu

ATTENDANCE POLICY

      All classes commence promptly at the time stated. Late arrival is disrespectful and
      to be avoided. Chronic (more than three unexcused classes missed) non-
      attendance or chronic tardiness (more than three) will be deemed unacceptable.
      This behavior affects a student’s performance and will be appropriately reflected
      in the student’s final grade. Excused absences or tardiness require an explanatory
      “e-mail” in proper memorandum form from the student within the week of the
      missed class or the behavior will be considered as not excused.

INCOMPLETE WORK POLICY

      Incomplete and missed examinations otherwise meeting the criteria for a make up,
      such as an accepted written excuse, will require appropriate completion not later
      than one week after the assigned due date with a reducing adjustment of the
      student’s applicable grade reflecting the situation. A student’s failure to meet the
      extended time arrangement, and unexcused missed examinations, will result in a
      grade of an “F” for the work or examination.


ANTI-CHEATING POLICY

      See the Troy University Student Handbook. All work is expected to be that of the
      named student(s). Team or group activities will require the full participation of
      each member, for each member to get the credit earned. Plagiarism and other
      forms of fraudulent behavior are not acceptable and such unacceptable behavior
      will be appropriately reflected in the student’s grade.

ADA AND OTHER STATEMENTS OF POLICY

      Any student whose disabilities fall within ADA , must inform the instructor at the
      beginning of the term of any special needs of equipment necessary to accomplish
      the requirements of this course.




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        Students who have or may be dealing with a disability or learning difficulty
        should speak with the instructor, contact the Adaptive Needs Office or call 670-
        3220. Various accommodations are available through the Adaptive Needs
        Program .

        The faculty in the School of Business makes every effort to accommodate unique
        and special needs of students with respect to language, speech, hearing, vision
        seating or other possible disabling conditions. Please notify the instructor the first
        class day of any special needs

Dates of importance:

Classes begin                  August 13, 2008
Labor Day                      September 1, 2008
Homecoming                     November 7, 2008
Fall Break                     October 6 - `12
Veterans’ Day                  November 11, 2008
Thanksgiving Vacation          November 26 – 30 2008
Dead Day                       December 3, 2008


NOTE:

*       CHAPTER MEMORANDA ARE DUE PRIOR TO THE FIRST DAY OF
        CHAPTER DISCUSSION.

*       TEAMS AND TOPICS ASSIGNED ON AUG 21/22 – THEREAFTER
        CHAPTER MEMORANDA WILL BE BY TEAM.

*       TEAM ORAL CHAPTER PRESENTATION WILL BE ON THE SECOND
        DAY OF CHAPTER CONSIDERATION

*       TEAM OUTLINE OF FORMAL PAPER DUE OCTOBER 02/03

*       TEAM FORMAL REPORT, TEAM INFORMAL REPORT AND INDIVIDUAL
        REPORT DUE NOV 17/18

*       TEAM TOPIC ORAL REPORTS SCHEDULED STARTING NOV 17TH AND
        ENDING DEC 2ND MANDATORY ATTENDANCY BY ALL STUDENTS.




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Attachment

EVALUATION CRITERIA FOR BUSINESS MESSSAGES

DATE:               [when was presentation made]

MESSAGE:            [how was presentation made]

PRESENTER(S):       [who made presentation]

PRESENTATION:                                            1-5 SCORE

        TEAM MEMBER                                      1       2       3       4


1.      AUDIENCE’S ATTENTION SEIZED               [was initial attention obtained]

2.      AUDIENCE’S INTERST MAINTAINED             [was it maintained]

3.      THEME DEVELOPED & MAINTAINED [consistency of presentation style
]
4.      INTENDED AUDIEINCE REACTION               {was[intended reaction achieved]

5.      CORRECT FORM, MECHANICS ETC.              [correct form, grammar etc.]

6.      TOPIC CLEARLY STATED                      [clear subject of message]

7.      PURPOSE CLEARLY STATED                    [clear purpose of message]

8.      EFFECTIVE INTRODUCTION                    [effective use of beginning]

9.      MESSAGE LOGICAL AND COMPLETE [convincing presentation[

10.     EFFECTIVE CONCLUSION                      [effective use of ending]


.COMMEMNTS:

Consider



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       1.      CLEAR,
       2.      CONCISIE,
       3.      COMPLETE &
       4.      CONVINCING
       =       COMPELING PRESENTATION

Attachment

PROVISIONAL CLASS SCHEDULE
BC BUSINESS COMMUNIATIONS
FALL 2008

Subject to change at instructor’s discretion

AUG WED 13             classes begin

CHPS 11 – 14:          REPORTS AND HOW TO DO THEM
                       AUG 13 – AUG 25/26

                       TEST AUGUST 27/28

SEPTEMBER 1, LABOR DAY HOLIDAY

CHPS 1 -3:             THE REASON FOR STUDYING BUSINESS
                       COMMUNICATION
                       AUG 29 – SEP 04/05

                       TEST: SEPTEMBER 08/09

CHPS 4 – 6:            THE THREE STEP METHOD
                       SEP 10/11 – OCT 21/22

                       TEST: OCTOBER 23/24

CHPS 7 – 10:           APPLICATION IN BUSINESS SITUATIONS
                       OCT 26728 – OCTOBER 30/31

                       TEST: NOVEMBER 03/04

NO PM, CLASSES ON 7TH

NOV 11TH VETRANS’ DAY

CHPS 15/16             RESUMES. INQUIRIES AND APPLICATIONS
                       NOV 5 /6 – NOV 13/14



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NOV 17/18              ALL REPORTS DUE AND ORALS BEGIN

THANKSGIVING 26-30

DEC 03                 DEAD DAY



===============================================================
AMENDMENTS:

SORRELL COLLEGE OF BUSINESS VISION STATEMENT
Sorrell College of Business will be the first choice for higher business education students
in their quest to succeed in a dynamic and global economy. Sorrell College of Business
will create the model for 21st century business education and community service.


SORRELL COLLEGE OF BUSINESS MISSION STATEMENT
Through operations that span the State of Alabama, the United States, and the world,
Sorrell College of Business equips our students with the knowledge, skills, abilities and
competencies to become organizational and community leaders who make a difference in
the global village and global economy. Through this endeavor, we serve students,
employers, faculty, and Troy University at large as well as the local and global
communities.


AMERICANS WITH DISABILITIES ACT
Troy University supports Section 504 of the Rehabilitation Act of 1973 and the
Americans with Disabilities Act of 1990, which insure that postsecondary students with
disabilities have equal access to all academic programs, physical access to all buildings,
facilities and events, and are not discriminated against on the basis of disability. Eligible
students, with appropriate documentation, will be provided equal opportunity to
demonstrate their academic skills and potential through the provision of academic
adaptations and reasonable accommodations. Further information, including appropriate
contact information, can be found at the link for Troy University’s Office of Human
Resources at http://www.troy.edu/humanresources/ADAPolicy2003.htm



CELL PHONE AND OTHER ELECTRONIC DEVICE
Use of any electronic devise by students in the instructional environment is prohibited
unless explicitly approved on a case-by-case basis by the instructor of record or by the
Office of Disability Services in collaboration with the instructor. Cellular phones, pagers,
and other communication devices may be used for emergencies, however, but sending or
receiving non-emergency messages is forbidden by the University. Particularly, use of a



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communication device to violate the Troy University “Standards of Conduct” will result
in appropriate disciplinary action (See the Oracle.)

In order to receive emergency messages from the University or family members, the call
receipt indicator on devices must be in the vibration mode or other unobtrusive mode of
indication. Students receiving calls that they believe to be emergency calls must answer
quietly without disturbing the teaching environment. If the call is an emergency, they
must move unobtrusively and quietly from the instructional area and notify the instructor
as soon as reasonably possible. Students who are expecting an emergency call should
inform the instructor before the start of the instructional period.




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