From: Stein, Jack
Sent: Thursday, September 08, 2011 9:42 PM
To: Johnson, Bob; Smelser, Ron
Cc: Castaneda, Armando; Desgraves, Sean; Dyer, Rodney; Edgecombe, Jason; Rhodes, Terry;
Whisler, Dave; Verner, Andrew; Hatley, Nathaniel; Gortney, William; Hayes, Raven; Edwards,
Travis; 'Andrew Stein'; Plover, Mark; Speice, Bradlee; Barton, Crystal; Colson, Daniel; Wighton,
Shane; Labko, Eugene; Weber, David; Poindexter, Andrew
Subject: Mosaic and PCS status for week ending August 29,2011 – Sept 4,2011
Mosaic and PCS status for week ending August 29,2011 – Sept 4,2011
Major Mosaic and PCS Initiatives:
Windows 7 – migrate the infrastructure and process from Mosaic Windows XP to Windows 7 64
Unix EOL – migrate all the Mosaic back end infrastructure from Unix to Linux (file system;
VLDB servers; printing; Kerberos; MySQL; Oracle; Linux X-Servers)
Web- continue to support the COE with web based technologies, contents and applications.
Applications – continue to provide software applications on Mosaic Windows, Mosaic Linux.
Customer Support – deliver the tools, instill processes and work flows to enable Mosaic and PCS
to deliver first rate customer support.
Remote Access – provide the COE faculty, staff and student with resources and tools to remotely
access the Mosaic infrastructure
Facilities – provide top notch facilities, hardware and software technology to the Motorsports II
facility; to the EPIC facility; to Smith facility; to the Duke facility; Server room technology for
the infrastructure of Mosaic; laptop work areas for students; support the digital display.
Support Research and Special project for the College
Mosaic and PCS usage status for week ending August 29,2011 – Sept 4,2011 (5 minute increment; max
usage/total number of seats in lab):
Duke Woodward Cameron Smith
242 (49/53) 208 (10/12) 213 (18/20) 260 (30/33)
323 (25/25) 237 (9/17: Linux) 109 (33/38) 249 (41/44)
243 (16/17) 113 (14/19) 229 (30/30)
a. Student work areas usage in Smith 3 floor corridor and nook areas as well as the
Duke 242 lab showing high usage as the academic semester has started.
b. Mosaic labs usage is very high, as expected for the start of the academic year;
c. Mosaic Anywhere servers usage has leveled off to a peak of 28 out of 85 servers in
use on 8/23/11 at about 10:22 pm.
d. Linux X-server usage on the compute server has increased considerably; Linux X-
Server usage on the general purpose Linux servers has increased (see graph below).
e. COEConnect usage for August 2011 has increased slightly –as expected when
faculty and staff arriving on campus and classes starting (see graph below).
f. Total Work Orders volume in PCS has increased in August. The graphs also show
the split between WO for students and faculty/staff. Faculty/staff WO volume has
increased (see graph below)
g. Customer tickets volume for August 2011 has increased (see graph below for end
of August data)
Migration efforts from Unix to Linux on our infrastructure:
a. Here is an update on the migration from Unix to Linux
Remaining data moves from Unix file servers to Linux file servers:
· fs-me5 Disk Farm To Be Determined
Solaris Servers still in use
· fs-sm3 Printing
· fs-ece1 Printing
· fs-me1 Printing
· fs-arc2 Printing
b. Linux AFS Fileservers in production
c. Web Server migrate off Unix:
1. Transition to Linux web services complete. Unix web server is shut down.
2. Reduced the number of Web Server in our pool from 5 to 2.
d. Printing migrated off Unix:
1. Plan to have this done in the fall of 2011.
e. Back End file servers support (VLDB, Kerberos) migrated off Unix:
1. Plan to have the KDC services running off Linux this by Sept 30,2011.
e. Oracle servers migrated off Unix:
1. Plan to have this done in Spring 2012
f. MySQL Serves migrated off Unix
1. Plan to have this done in Dec of 2011
g. Tape data Backup server migrated off Unix:
1. Plan to have this done in Dec of 2011
Here is the Windows planned release forecast:
Application Staff AppID Sysremove Scheduled
EES License Update AV
GeoMagic 12 AV gstudio12 gstudio11
Hyperworks 11.0 TE hyperworks11 hyperworks9
Algor Simulation Professional 2010 TE asp2010
MathCad 15 AV mcad15 mcad14
Visual Modflow Pro TE
TeamViewer QuickSetup TE
SPSS v. 19 AV
AV Removal of
VirtualBox 4.0.8 TE vbox408
VirtualBox Guest Additions TE
VirtualBox Extensions TE
Firefox 5.0.1 AV firefox501 firefox3615
Thunderbird 5.0 AV tbird50 tbird20
Office plug-in for Moodle
Google Cloud Connect
Emergency Notifications RSS Feed
Tested Mosaic Health Monitor that Shane is developing. We plan to release this in Sept
to all Mosaic Windows and Linux systems.
Highway capacity (HCS Plus) –Working with vendor to get better way to manage
deployment. They have offered a solution I have proposed this Civil to get them to buy
in to this (added expense of $1000).
I am working with for Jeff Raquet to get info on ProE and Solidworks products that
provide Data Management when teams are working on projects (DMS) . Have also
started a conversation with Steve Patterson. He is suggesting using Alfresco. Working
with Solidworks re-seller vendor (Trimech) and Steve Patterson to get a proposal in
place for DMS.
Migration to Windows 7
Efforts continue with our Windows 7/Mosaic II strategy. A Google doc is being
maintained that contains the overall progress of our efforts.
The current projection is to have a limited deployment of Windows 7 in Smith in summer
2012 with full deployment by summer of 2013.
Under review is: dealing with Mosaic Anywhere access; identifying the list of product
installs and how to deal with apps that still need to be on XP; dual-mode systems.
We have set up a Windows 7 test lab in Smith 202a with desktop systems ranging from
Dell OptiPlex 745,755,980 and Apple iMac (late 2009). These systems rebuild
themselves nightly to help test changes and ensure build stability. Driver development is
being performed on these systems as well.
The backend server infrastructure has been setup and configured. No issues so far.
The automated build is mostly complete; driver installation is currently being
o Requires modifications to the Device Database before driver installation can be
The maintenance update that handles software installation is currently being
o Projected to be completed by October 1st.
o Requires modifications to the Device Database before software installation can
be completed. [Dave]
o Patching and Printing will be added once software installation is complete and
verified working. [Rodney / Nathan]
The user environment is roughly halfway complete; several bugs need to be worked on,
and some scripting needs to be completed. [Nathan]
o Pre-Profile Logon scripting needs to be implemented via a special DLL.
Software installation will begin sometime in October.
We received from HP the HP 6000 AIO. We have tested this with Windows XP . HP sent
us a 9300 model AIO but it is not the one we configured. HP is sent us another one that
matches our specs. It came in on July 28. In the meantime, Nathan benchmarked the
HP9300, HP6000, iMac and Dell Optiplex 980 with Windows XP installed. We have a
Linux build for the 9300. We bench marked this unit with Linux. Keep in mind that all
these systems claim no support for Windows XP, just Windows Vista and Windows 7. The
HP 9300 benchmarks have been compiled and they are great. We installed the 9300 in Smith
102c on Wed Aug 17 for Tony Brizendine to look it over. On August 18 HP announced that
they are exploring how to off load the PC organization. This has put the entire HP 9300
strategy in jeopardy. We need to box up and return the 9300 by Sept 15. I have made the
recommendations that we go forth with the 9300.
Trying to get information from Dell on the Dell Vostro 360 All in One. A conversation has
started with Dell about the All in One. Met with Dell and held a conference call (Nathan
joined us) to review their All in One solution. It is not coming out until spring 2012 and it
will not have the discrete graphics in the Optiplex line – this is a non-starter for us.
Conducted CSW sessions Mon – Fri with Armando; Compiled list of attendees. We have
PCS is working on an Android Screen capture.
Complete the review of the PCS Customer Service Manual for Sean to update
The MSDN Academic Alliance member ship with all the COE members was loaded to the
The Labview member ship with all the COE members was loaded to the eAcademy site
COE F/S (load file had 403 records)= added=52; updated=351; de-activated=43
Students (load file had 3881 records)= added=1113; updated=2768; de-
The VMWare member ship with all the COE members was loaded to the eAcademy site
COE F/S (load file had 403 records)= added=43; updated=360; de-activated=32
Students (load file had 3881 records)= added=949; updated=2932; de-
Assessing the impact of HP strategic changes in direction on our laptops recommendation.
At this point we are staying with the HP laptop recommendations.
Andrew Poindexter demoed the HP WebJetAdmin software to monitor our printers and
plotters. In use in the Mosaic Help desk from a laptop. Needs installed on Mosaic Windows
in the Help Desk.
Trying to work with Rick Ellis to get in to see the Motorsports II building and the computer
Meeting with Tony, Patty and Armando is planned for Sept 12 to discuss renovations of
Smith hall and other areas.
Working with ITS to make sure the EPIC wireless and wired networking plans are nailed
down. A list of action items were defined with due dates by end of June. Working with John
Saccomanno. Received the network topology for EPIC from John Saccomanno of ITS.
Identified what rooms/areas will need to be beefed up with Access Points for sufficient Wi-
The Smith renovation projects is moving full speed ahead: Office for Armando in Smith
249; desk for additional workstation in Smith; counter space and chairs in Smith nook across
from 249; Move the thin clients and tables from Smith lobby; 3rd floor nook area re-work;
add extra table for students in the 3rd floor corridor.
Preparing with Terry and Armando for a scheduled meeting on Sept 14 with Dr. Johan Enslin
to review our recommendation for the EPIC Mosaic Labs and server room. There are some
legitimate concerns that we have raised: lack of Linux workstations; insufficient
classroom/labs – just one CAD room on the first floor; workstations that are planned to be
moved over from CARC and Woodward which is old and will be out of warranty; logistics of
moving to server room, labs and all the offices from Woodward and Cameron. Met with
Terry and Armando to review our lab and server room strategy prior to our meeting with
A meeting was held with Dan, Terry Rhodes and EPIC project manager for planning of the
EPIC layout of Terry’s office and storage room. A draft document itemizing the strategy for
the server room deployment in EPIC is being compiled.
We went with Dan Rowe, Colby Hietbrink, Sean, Terry R, Eric R, Dave Young on a walk thru
the EPIC building to review and address computing needs. A summary of the tour was
compiled. We reviewed the lab locations and computer seats in each floor:
1. No computer labs or classroom with computer on the ground floor.
2. Room 1140 1 floor 44 seat teaching classroom with computers;
3. Room 1223 1 floor 12 seat work space with computers.
4. Room 2218 2 floor 48 seat computer lab – no teaching lab
5. room 3236 3 floor 42 seat computer lab – no teaching lab.
Worked with Colby Hietbrink (student hired by Dean to look after COE interests in the EPIC
building). We have some more work to do to address LCD displays interface mechanism,
location of power and networking; location of card access system.
Armando is working with Colby on the various issues with the EPIC labs. A draft document
itemizing the strategy for the lab deployment in EPIC is being compiled.
Degradation of the Wi-Fi strength in Smith and Duke has been confirmed by ITS. There is a
software fix to the WAP that was applied and now we are doing an assessment of the impact.
We are still working with ITS about the Smith and Duke Wi-Fi audit we did after the software
update. The audit is still showing weak signal areas.
Wi-Fi audit for Smith Mosaic labs was done by Sean to make sure we have good coverage
for the upcoming CSW.
Smith 253 electrical panel work is under discussion with facilities and ITS. We reviewed
electrical panel location in Smith 253 server room. A plan has been put together by John
Blas and Terry Rhodes.
The Dlink web cams we have been using are end of life. We are assessing replacement web
cams from Dlink. Met with Armando and Sean and the Dlink web cam rep to see what we
will use going forward for the web cam. Sean compiled a list of action items for follow up.
To support the new web cam from Dlink we need to upgrade our Dlink software on Mosaic
Windows to version 3.x
Processed all the web time entries for August from the student tech specialist
Met with Shenen Chen and others to review a proposed project to Federal Highway
Worked with Time Warner campus housing and the tech liaison in Hawthorn to address the
dismal to non-existent Wi-Fi in the basement where we had student show up with laptops and
attend the CSW.
Working with HR to try to get my arms around the new web based HRMS – not going well so
far. Worked on HRMS with HR This will be going forward in late Sept.
I have been invited to the HP Higher Education Conference in Houston, TX Sept 19-21.
Will be going.
The Lenel door access system software has been switched. Raised concerns about impact.
Lack of training is another issue. Armando is spending considerable amount of time dealing
with students who are not able to access the labs. Have raised this to Jay Dominick.
The restricted data policy is now official and I will be scheduled for a training session so I
understand what my role is for the college.
Working with Classroom Support (Lee Perkins) to see if we can make the podium based
Mosaic workstation lock out users from changing the audio controls.
Working with Classroom support on possible new version (4.0) of PanOpto software.
Will be meeting with the following new faculty members:
a. Dr. Parminder Juneja
b. Dr. Wesley Williams (May 16,2011 - done)
c. Dr. Rodney Handy (in Dec 2011 or Jan 2012)
d. Zia Salami (in August 2011)
e. Jianwei Wang
· Robert Latta (May 18,2011- done)
New director Johan Enslin – Mosaic PC; printer; laptop; iPad; Armando handled this on
my behalf while I was in Germany
Tony Schmitz - Mosaic PC; printer; laptop; iPad; Armando handled this on my behalf
while I was in Germany
OSDS: new hires (2) in progress
Need to attend departmental faculty meetings once a semester to get more feedback from
them on technical strategy.
Completed the read of the following books which will be integral to the Mosaic and PCS Help
Desk as well as to the staff:
o Delivering Knock Your Socks Odd Service
o Coaching Knock Your Socks Odd Service
Followed up with Dr. Terry Xu on FOM server that was put in place for prototyping and
testing of 6 months.
Tested MOTD web application that Mark is developing.
Working with Dave Whisler and Mike Hermann on the transition of the Student organizations to
Ticket System enhancements: Released to Mosaic on July 12. Additional enhancements were
released on July 24. Working with Shane on fixup and enhancements to the ticket system.
Tested the ticket system fixes that Shane has been making. Update to be released in Sept 2011.
Printer/Plotter Management Web App: in production use by Will Gortney and the Mosaic Help
Raven has completed the inventory of Mosaic network printers and plotters - tracking this in a
Google doc. This will be used in the printer management web application.
Device Data Base will be updated by Armando to accurately reflect Mosaic printers on the
network that we support; All other printers will be reviewed before removed. Dave Whisler to
make changes to Device Data Base to capture more info on printers.
Researching use of SNMP for probing the Mosaic network printers. For release 2.
Shane is re-building the existing WO and Shop inventory apps (Access and Oracle based) to be
web based an use MySQL.
Senior Design Admin web app: Testing the Senior Design Admin web app from Mark. Met with
Bill Heybruck and Mark Plover to review the Senior Design Administration web application.
Released to Bill Heybruck July 11. Meeting with Bill and Mark on July 18. Testing has started.
New features requested and some bugs have been found. Mark has completed these on July 29.
Tested the Senior Project Management web app when Bill Heybruck reported problems. Tested
Senior Design Project Management Web app fixes that Mark has been making. Released to Bill
for his test efforts. Issues that are discovered are fixed by Mark and I tested the fixes before it is
released to production.
COEConnect II: working with Shane to manage the application. Plan to release to the college
Sep 30. Working with Andrew Poindexter on the web app for COEConnect II.
ACL/Group Manager version 1.0004 from Travis. A comprehensive test plan is in Google doc.
Project on hold due to other priorities.
Dave Whisler and Dave Weber is working with faculty who have a personal web site and
assisting them with conversion to Wordpress.
Dave Whisler and Dave Weber has been working with many of the Student Organization (web
maintainers and faculty sponsor0 to migrate them to using Wordpress. See
http://coe.uncc.edu/orgs/ for all the sites that are now in play.
o Met with a Civil student to review mechanism to handle ticket for an event on CARC
display. Waiting on their contents to display.
o Working with Nexus on College Calendar. Worked on digital display to have the
College Calendar show up on all displays.
Coordinating the work efforts of Andrew Stein for Shenen Chen on NCRST and ISRV
research project. A Bridge Locator Android based application is being developed. Testing and
providing feedback to Andrew as he fixes the app.
One of the Linux X-servers is having a hardware failure with the disk (lxs-sm3). We are
Linux projects/initiatives that are underway for Sept –Nov 2011:
o Printer support for Windows and Linux. Printing off Linux is working from Windows. I
am testing it. Only need to have accounting working.
o Kerberos KDC on Linux – for Sept 2011
o MySQL migrated to Linux
o Move volumes to Duke from Smith so when we have a power outage our web access is
o NX USB Drives - sharing of USB devices when using X-Server; likely to be solved via
running a VM version of Linux Workstation under Windows. This is just a work
o Working on preparation for Linux skill workshop for faculty/staff
o Cluster Job Scheduler (not started yet)
o Convert our data backup system to be Linux based
o Provide temperature sensing of the server from the Linux server in the server room
o Provide a better interface to the managed power strips in the server room
Applications released on Linux:
Applications planned for Mosaic Linux:
Last updated September 7, 2011
Application + version Status AppID Waiting on whom? S
talk to Travis. windows VBox scheduled
for Oct 14 (4.1.2)
Comsol 4.2 update 3 N
Teamviewer teamviewer6 Daniel
in AFS. Tested as working by Bradlee.
I think it needs the qt4 plugin. trying to Daniel
find where to get that (low priority)
Mosaic health checker waiting on Linux rewrite Shane
Firefox 6.0.2 firefox62 Daniel & Bradlee
waiting on weldon for
Cadence Custom IC bundle ready . waiting on digital IC list of executable that W
will be run
waiting on weldon for
Cadence Digital IC bundle Eugene is working on it with Bradlee list of executable that W
will be run
Synplicity 2011 ready for testing Eugene S
on hold. lower priority. can't edit over the
ikiwiki Eugene E
a. Will need to set up a schedule to backup of all Active Directory, license, probe, and build
b. Will need to schedule an upgrade to our AD servers and other Microsoft Server to
Windows Server 2008 64 bit
c. Need to determine why the AFS folder appears mysteriously in directories.
d. Need to remove applications and volumes.
e. Need to plan for upgrade to MySQL version
f. Need to plan for upgrade to Joomla version
RAM structural Steel a new version from Bentley that needs to be rolled out.
Moving to support only Cadence Encounter 10.0 on Linux
Comsol RF for Dr. Fiddy has been set up on Linux
Awaiting Catalyst CD software from ME
Many renewals are in the queue:
a. Oracle Kerberos support – expires 5/27/11; $1600; Submitted request to vendor for
renewal. Working with Robin Weaver to sort this out.
b. EXA Powerviz – expired 4/31/11 – contacted Mesbah Uddin. He is trying to get this
in place at no cost. Uddin will decide on this by week of Sept 5,2011
c. CFD ACE (expired 1/15/11) - Mesbah Uddin gave ok to remove it from the Linux
menu. EOL process started. It is off the menu and not showing up in the list of
software we publish on the web.
d. HCSPlus – annual support expires 6/2/11; working with Univ. of Florida for renewal
of support. Lori Brown in Civil has completed the renewal. Proposed to Civil Eng
the migration of the Highway Capacity software to be floating licensed based.
Waiting to hear back from Civil.
e. FBMultipier expires 8/26/11 – asking CFAC if it is needed; will require an update to
the software and license. Need answer by 9/9/11
f. Hyperworks expires 8/31/11 – Working to get it on release for Sept 2011 with the
normal update. This required a migration to version 11.
g. Solaris Maintenance expires 8/31
h. SPSS V 19 on Mosaic Virtual XP for Patty
i. EES expires 9/1/11 - we have the new license file; Released this new version and
license file. Need to make this available via FTP for student to download to laptops.
j. LS-Dyna expires 9/30/11; Howie Fang is sponsor; need to get this updated on
Mosaic with license file – see Chuck Price. Asked Howie if he plans to use it and he
indicated he is.
k. Ensight expires 10/1/11 ; Mesbah Uddin is sponsor; asked Mesbah if he wants to
renew. He requested that we get a new license file. Jason is pursuing this.
l. Zencrack expires 10/18/11; Harish Cherukuri is sponsor; probed him to see if he
plans to renew.
m. Updates to AppDB for all new software, upgrades.
n. Installed license for new Intel Fortran compiler and C++ for 64 bit Linux – 2 seats.
Need to remove older 2 seat 32 bit Fortran
o. Linux Red Hat Support renewal
o We are assessing how we handle remote access for Windows and Linux users. Proposal
to modify Device DB and other back end processing.
o We will be evaluating a bug tracking system (web based). Bugzilla and JIRA are 2 of the
1. The Telehealth server is now being monitored by Nagios. Waiting on access thru the
2. The Panopto Coursecast software was loaded by Sean into the Smith 225 podium for
3. Worked with WCU to address their questions about the Woodward 140 Distance Ed
4. Worked with Dave to address the ISERRT issue when searching COE WEB
5. Worked with Steve Patterson to address the clickers transition to Turning Point. He was
not aware of this and is now faced with how to deal with it.
6. Worked with Steve Patterson on questions about ProE for his home use.
7. Worked with John Ziegert to address his questions and legal implication when using the
software from Mosaic for consulting. Working with Ron Smelser to get some advice.
8. Shane released the option to let the Mosaic TA see the Disk Quota option in the TA
9. Working with Steve Patterson, Jeff Raquet and Travis to address issues with ProE
10. Working with ITS and Sean on Duke WiFi issues
11. Working with Armando to make a Knowledge Base article on Office 2007/2010
12. Working on determining if we need to have Respondus on the VM - so far no one needs
it so we will remove it from the VM image. To remove:
Respondus Equation Editor 4
13. We plan to keep the following on the VM
a. StructurePoint spBeam 3.12
b. StructurePoint spSlab 3.12
c. StructurePoint spColumn 4.6
d. StructurePoint spMats 7.02a
e. StructurePoint spWall 3.6
f. StructurePoint spFrame 1.5
14. Dr. Soliman is having issues with email being rejected by General Motors. Working to
resolve this with ITS.
15. Robin Moose continues to have issues with Banner and Eprint from the Opti 980 – had to
roll back the 780 to her office
16. Working with others to address why some USB mass storage devices are not visible on a
Mosaic Windows system. We thought it was the BIOS but that didn't pan out.
17. Work continues to address the ProE/Geomagic issues from Jeff Raquet
18. Other customer issues were addressed.
Help Desk Support Management:
Approved hiring additional Mosaic TA as we are planning for future needs and current attrition.
We are looking or 3 Mosaic TA ; 1 PCS Ta; 1 TA for Windows 7; 1 TA for Terry Rhodes.
Need to test Cell Server DB outage and impact on Windows client (Terry and Rodney). Need
most current version of AFS client [Need the most current version of AFS client on Windows]
Large file copy in AFS needs tested (Rodney) [Need the most current version of AFS client on
Windows on our AFS servers]
Upgrade to latest OpenAFS client 1.5.7xxx.[ In Process]
Rollout fix for OpenAFS client performance issue. [On Hold]
Need to figure out why AFS folders magically show up on our system.
AFS testing with Outlook and OST files - installed latest client build [Need new client and testing]
Rodney is scheduled to work with ITS to make sure our Mosaic component for logging into
Netware is covered. An email conversation with ITS has started. This project is delayed due to
resources issues at ITS.
Lab views charts on our web - need to see if we show the LWS and MWS usage
Looking into adding more power strips in labs (where feasible) so students can take out their
laptops and work right on the table where the workstation is located.
Work on the Business Continuity Plan document continues but slowly.
probe of cx-xxx needs support (Rodney, Dave)
Digital Signage - add labmap and virtual tour to the slide show (Jack);
Dept of Insurance Equipment coverage needs to be addressed on our vehicles. (Terry, Armando)
Need to get added feature to Nagios – who to call for resolving problems
Handling of special rooms in Device DB (Help Desk, Lecture Capture)
Linux Compute server usage (LXS-ME1):
Linux X-Server usage LXS-SM1; LXS-SM2; LXS-SM3; LXS-SM4; LXS-ME2; LXS-ME3 (without the
COEConnect usage statistics (combines COEConnect and COEConnect II):
Customer Support data ticket statistics:
Personal Computer Support Work Orders Statistics:
Comp time: 2 hours
Worked with Terry & YFS to examine why the AFS backups on two servers take longer after the
cell servers were switched to Linux – in progress
Shows Eugene how to swap a hard drive on a Dell Poweredge R510.
Shows Shane where the code for the TA tools was
Tested the Mosaic health app on Linux
Analyzed an error with the AFS ACL tool. It doesn’t like the underscore “_” character.
Reset the ENGR1201, MEGR1202, MEGR3231, and MEGR3999 courses in WebPE
Blocked the directory listing of files in David Binkley’s web folder.
Created an AFS volume for teamviewer on Linux
Added Eugene to the nagios alerts
Told Dave how to run the Joomla ACL checker script by hand.
Ran some benchmarking and load tests on coe-web2 and coe-web3
Fixed Deb sharer’s ACL issue
Reviewed Bradlee’s documentation for Telehealth. Documentation is done.
Set up an ESXi machine for Bradlee to test on.
Migrating our infrastructure from Solaris to Linux:
1. All AFS volumes migrated.
2. Update File servers to RHEL 5.7 with latest patches
Web Server migration off Solaris: (Solaris server is off. Monitoring and fixing Linux issues)
1. End goal: 2 Linux web servers, load balanced; 2 Linux test servers.
2. Update Web servers to RHEL5.7 with latest patches.
3. Monitoring the web servers, review logs for any odd errors that can be indicative of an
issue – ongoing
4. Investigate load spikes that might be related to livehelp. Livehelp causes a high CPU load
because of mod_security. I have to isolate the rule or rules that cause the high load.
5. Investigate how to use the PHP APC module without segfaults.
Printing migrated off Unix:
1. Plan to have this done by end of summer.
2. (Eugene) print server testing is in progress
Back End file servers support (VLDB, Kerberos) migrated off Unix:
1. Vldb servers are done. Monitoring and solving issues.
2. Kerberos is planned for September.
Oracle servers migrated off Unix:
1. Plan to have this done in Spring 2012
MySQL Serves migrated off Unix
1. Plan to have this done in Fall of 2011 (before Christmas)
Provide training and documentation for the college on Linux. – ongoing
PHP5.3 waiting on fixes for apps. Deployed on test machines.
ITS to open firewall for telehealth
ITS to open firewall for coe-web3
Plans for the coming week:
Create a Linux Kerberos server build
Troubleshoot web server performance issues
Plans for September:
Create a Kerberos server build on Linux
Set up a test print server without accounting (Eugene)
Deploy Linux Kerberos servers
Upgrade sqlplus (oracle driver) on Linux (Eugene)
Port Solaris printer accounting to Linux (Eugene)
Prepare for upgrade of servers to RHEL 5.7
Create a mysql server build on Linux
Look into bigfix alternatives (puppet?)
Resolved Mosaic user account issues, disk quota, etc.
Reviewed the results from the bad acl web-scanner script
Reviewed the results from the web-scanner file change script
Will setup the OSDS scanner for Karina
Handled some questions/issues Crystal had about the Listserver
Modified the Oracle procedure that generates the MSDN-AA files as Sean
Generated the new MSDN-AA files for Sean
Removed a former Mosaic TA’s Mosaic and oracle account
Alerted Shane of an issue with his new Mosaic Health App – was not closing out connections to
oracle – it’s fixed now.
Added some new oracle privileges to the APPDB_TA role and DEVICEDB_TA role per Jack
Found an issue with Eugene and Wendy Meier Accts. They are in Banner with new acct code
Added new account code for EPIC to the Dept/Acct Code mapping table in UserDB, so they map
over to ENGR dept.
Re-ran daily process, reloaded COE lists on Listserver. Notified Crystal.
Updated some DE weblinks on the ET website – DE overhauled their website, which caused the
links to change.
Mock Interview – purged last semesters data, loaded students in 3295 for this semester per Linda
helped out Sharon with several end-user issues with Joomla
Fixed a broken weblink for Sireli
Researched an student account issue for Sharon
COEFS / WordPress
Created a WP site for faculty member: Chung-Suk Cho and basic setup of it.
Created a WP site for faculty member: Charles Lee and basic setup of it.
Setup WordPress stats for Don Chen.
Setup WordPress status and Askimet for Dr. Cecchi
Discussed setup of a Lab site for her and Dr. K in ECE
Showed her some new things in WordPress, answered her questions
Created a WP site for faculty member: John Zeigert and basic setup of it.
Created a WP site for faculty member: Dr. Ebong and basic setup of it.
Built a webform for David Binkley’s site for the download of spreadsheets.
Zipped up the spreadsheets into a zip file and set it to download upon successful submission.
Uploaded some missing photos and created the last pages of content for him.
Made more enhancements to Binkley’s new WP site. Waiting for Binkley to do final review.
Need to change menu for Dr. P (CEE) so AP020 portion of site has different menu system /
Made several updates to the online web application form for Don.
Cleared the application records from last spring and enabled the web-form so students can apply
Uploaded the new student reference form and linked to it per Don.
Added the fall retreat/application schedule for Don.
Discussed potential work on FLC site, setup meeting with Meg next week to work on it
Helped Dr. Weggel with the site. Uploading images, setup of menu, videos, etc..
Added the ISERRT abbreviation to the COE and CEE sites so the Joomla search would find it
Student Orgs / WordPress
Created new site for Chi Epsilon, created an account for Jim Bowen and Emily (student
Training Emily on using WordPress, answered questions.
Will create Google calendars for all our Student orgs so we can centrally manage them.
Waiting on several Student orgs to do final review: Theta-Tau, EWB,
FAST - trying to get Jeff Kimble to assign a student to work on this site.
Waiting on Dr. P. in CEE to do final review of his old personal site, so he can delete it and put
redirector in place.
Met with Dr. Charles Lee about future of CBES site.
He decided he wants to migrate his old non-CMS site to WordPress.
Created a WP site for CBES and basic setup of it.
Will start working on migrating the content into WordPress from their old site
• Building Optiplex 620SFF for Tony's Grad Student needs
• Delivered Apple iMac and Optiplex 980 to Smith 202A for
Windows 7 deployment testing
• lxs-sm3 ran in depth system diags and then rebuilt system for
errors reported by Jason
• Replaced defective machine for Pat Winter in ECE office.
Installed local printer on replacement system
• mws535 rebuilt system because of corrupt OS
• Picked up and installed new local printer for Deb Sharer
• mws166 checked issue with 2nd monitor not working. Monitor is defective
and is not a Mosaic supplied monitor.
• Replaced defective 1907 monitor on mws77 in CARC 270
• Installed 2 Optiplex 620SFF into Smith 205 for Grad Students per Tony
• Rebuilt mws819 in Smith 249 Lab because of corrupt OS
• Installed 3 Optiplex 620SFF into Smith 216 for Grad Students per Tony
• Installed secondary Mosaic computer in Woodward 465 per Charles Lee
for the BSS in CBES
• Replaced defective 2nd monitor for Jane Stewart
• Working issue with backups that has started since AFS database change over
• Attended Epic planning meeting with Jack and Armando
• Building volumes and mounts in AFS as requested
• Replicated volumes as requested by Mosaic Staff
• Working to perform normal job duties
• Performed weekly AFS backups to tape
• Working to reorganize storage rooms
Vacation: Sept 6 - 7
Sept 12 - 13
Oct 10 - 14
Oct 25 & 31
Nov 21 - 23
Dec 19 - 23
week ending 9/4/11:
* Continued work with Nathan and Chrystal Windows 7 development. Much
discussion on the design of the next update process. Still need to
work with Dave Whisler on this. Some discussion with Nathan on iMac
bootcamp for Win7 and the Smith Win7 build room operation.
* Still working on the new "afsprefs" PowerShell script as a training
* 1 day off because of termite problems with my house. 1 day working
from home also because of the same issue.
* Fixed RWS problems for rws3, rws15, rws33, and rws56.
* An examination of the TermService event logs on the RWS machines
reveals that they are under attack from the "Morto" worm. For now,
everything is ok, and the TermService is denying access. About
* The fix for the EES license expiring problem was pushed out a second
time because the first fix had a bug that prevented the software from
* Investigated a Citrix problem.
* Discussions about the "MS Word not saving" issue with Eric Rhodes.
* Investigation of Nathan's problem with RDP access to a Win7 machine
using a Windows 7 client.
* Patched Mosaic AD, build, and probe servers with August MS security
patches. Did not patch the J: drive server. I will need to schedule
a time for that.
* Some talk about Panopto in Smith 225.
* Status report.
Close Mosaic tickets
Meet with PCS to discuss workload/issues
Meet with William
Conduct CSW classes (This will take up most of the week)
Sent instructions to F/S on how to import the Academic calendar
Opened work request for Smith 225 being too cold (2012010326)
Set meeting with Don Moore from Heartland Construction for Sept. 6 at 10:30am. This is to
provide him with a scope of the Smith 249, Smith 3 floor nook and the “niche” outside of Smith
Contacted Environamics to come in and provide a current quote for the Smith 249 move, Smith
3 floor nook and the “niche” outside of Smith 249
Fixed the battery cable in COE7. This was something that should have been taken care of by the
“mechanics” when the batteries were replaced
Opened work request to have water stained tile replaced in Smith 249 (2012011133)
Opened work request to have outlets in the rear wall operational in Smith 260 (2012011135)
Opened work request to have the foot rest of the Smith lab chairs cleaned/dusted (2012011138)
Approved time sheets
Printed lab/class schedules
Printed phone list
Meeting with Jack and Terry to discuss EPIC
Weekly report for the week of: 8/29/11
Went to Mosaic Staff Meeting
Monitoring and working on Mosaic and PCS tickets and Work Orders
Monitoring cameras, Live Help and Nagios
Provided Brian Fruits with an update as to wireless issues in Smith – reported issues with
connectivity in Smith 229 during CSW sessions
Processed print quota requests
Met with Brian Fruits in Duke for a wireless survey we conducted on the 1 st and 3rd floors
Followed up with Ben Mohler to find out if the contact information for HP regarding the laptops
donated by HP – still waiting on a reply
Informed Nathan that Terry dropped of additional machines for Windows 7 testing to Smith 202a
Reported to Rachel Louden in ITS that coepcs is not auto-forwarding received emails to our
Picked up Chris McDaniel’s MacBook Pro from Rathel Goodman in Desktop Support in regards
to a warranty issue
Completed work on a laptop for John Ziegert regarding the installation of LabView – laptop is
assigned to Kane Lingerfelt
Provided John Ziegert with instructions for downloading Matlab
Received a request from Bikash Poudel (student working under Valentina Cecchi) regarding
resetting the Windows password for a standalone PC in Woodward 200; picked up the machine
and opened up a work order
Provided Andrew Melton with the ITS software download website to show him what software is
provided by the campus
Followed up with Sheila Medlin (parent who ordered an HP laptop for her son) and found out her
HP order was resolved
Followed up with Paul Tuzzolino (HP Rep) regarding laptop orders for Jacob Price and Corliss
Johnson (both are students) – both reported that they received their order
Finalized work on the MacBook Air for Linda Xie – Work Order Closed
Worked with Dave to acquire the updated COE lists to upload to MSDNAA
Provided Travis with the Panopto 3.x installer to package for Mosaic
Installed Panopto per instructions from Travis for Maciej Noras on the Smith 225 podium PC –
notified Maciej of the installation; tested that Panopto worked with the equipment
The two projectors checked out to Melanie Hazely (per sponsorship by Patty Tolley) were
Tested the Mosaic Health Monitor – reported a performance issue
Contacted John Daniels regarding a PCS work order for a standalone PC
Assisted Dean Johnson with his UNC Charlotte calendar on his mobile phone
Assisted Qiuming Wei with an Microsoft Office activation issue
Provided Matthew Kesler with a copy of his CSW confirmation email as he forgot which session
he signed up for
Went to Woodward 203 to reimage a PC that was reported as having a performance issue;
provided an update to Eddie Hill
Provided Tony Schmitz with a quote for a Dell Latitude XT3 Tablet PC
Sent Terry the Job description for a Mosaic/PCS TA
Picked up a Mac OS X disc from Matt Parker per arrangements made by Andrew for testing
Provided Thomas Koch with assistance and information for the D-Link camera recording system
Provided Yong Zhang with instructions for accessing SSL VPN from off campus
Checked with Chris Epting to see if they have a spare wireless router that we could borrow for
testing – he didn’t have one available
Cart certified Eric Weinbrenner
Assisted Dr. Cho with a disk quota request
Working on PCS Work Orders and Tickets
Out of the office on Friday
-Fixed Tecplot licenses.
-Updated COMSOL license file.
-Installed Altair Hyperworks license file for version 11.0.
-Investigated possible issue with Algor license file with Travis. It’s working now.
-Started on packaging Mathcad 15.
Out sick Monday-Wednesday
Installed Hyperworks 11 on MWS368 for Dr. Fang’s tester. I sent an email this morning on any
feedback so far, but have not received a response.
Created install package for Panopto 3.0. Update AppDB with this information.
Updated Device Manager for MWS286, and the other podium machines which PCS installed
Panopto 3.0 on previously.
Investigated and responded to ticket #9451. This ticket was about EndNote trying to associate an
account when first opening the software.
Responded to ticket #9508 on the activation of Office products. I sent Armando two lines of
code to set up the license server, and then activate the product. Some machines seem to have
installed Office correctly, but did not finish activating the products. I have only seen 3 cases of
this so far, so it is a very small percentage.
Worked on package for Algor Simulation Pro 2010. This was a very hard install in that initially
there was no way to create an admin image like you can with other AutoDesk products. I could
create a silent install, but it defaulted to a Standalone license instead of the network license we
needed, and there was no way to change that setting after installation. Finally, after playing
around with the configuration files, I was able to change the value of “Setup Type” in the
Setup.ini, and it allowed me to create the admin image. The Admin image is now created, and
needs to be finished being packaged and app wrapped. After installation it currently talks
correctly to the license server.
# Completed tasks
* Installed and released QtiPlot.
* Installed and tested Synplicity2011.
* Worked on centralized log file location for CUPS servers.
* Fixed the issue with sending emails from accountable CUPS backend. Updated the package.
* Worked on OpenOffice crash issue.
# Upcoming week
## Migrating servers from Solaris to Linux
* Continue to work with centralized log file location for CUPS servers.
* Continue to work with Windows clients and plotters with accountable CUPS servers.
* Work with VMware API for managing guests.
Weekly Report - August 28-September 3, 2011
Rodney, Nathan, and I continued to work on Update. I have programmed most of the major portions, now
we are focusing in on the changes to the database and smaller things that Update performs. There was an
issue with correctly storing the log file, which I resolved by creating a PowerShell function. It was actually
quite complicated and took a good portion of the day to fix. Friday, Rodney and I also went over what I
have done so far. Some my design choices Rodney had issues with, so we came to compromise and took
notes for all the changes that will be performed next week.
Jeff Altman has requested that I post my documentation of getting Windows 7 roaming user
profiles and folder redirection working with AFS on the OpenAFS wiki, as well as in the OpenAFS
mailing list. This is fairly important as currently no other universities are known to be using
OpenAFS with Windows 7 roaming profiles. [current status: documentation has been posted on
my personal website, but it needs to be submitted as a patch to OpenAFS’ documentation]
Contacted Jeff Altman about an issue with OpenAFS; the network provider was not
authenticating users on login. The issue has been resolved.
Created Windows 7 test lab in Smith 202a
o Built the iMac and OptiPlex 980; had to add drivers to the build for the 980’s network
Working with Crystal on Update’s database needs.
Worked heavily on driver installation during postsetup.
Worked with Crystal to obtain the bootcamp software for the iMac.
I had done a mix of work between SPMS and MOTD. With SPMS, many bugs and a new request were
completed in a couple of days. The rest of my focus however has been on the MOTD project. The "Create
New" pages are finished and ready for use. The purge pages are under construction still and should be
finished soon. I will continue to update as work continues.
1. Prepared BridgeLocator for distribution on the Android Market
1. Signed app with private key
2. Modified manifest file to specify version #, etc
2. Registered with Google as an Android developer ($25)
1. Janet Barker is working to reimburse me
3. Submitted BridgeLocator to the Android Market.
1. Figured out how to make GPS an "optional" requirement in BridgeLocator so it shows up
in the Android Market to more devices (but it still isn't showing up in the Market on the
Archos tablet for some reason: need to investigate)
4. Continuing to work with Jack to resolve issues with BridgeLocator on the Archos tablet
1. Jack noticed the following: It shows at my house bridge 250193 and directions are from
my house to this bridge. Is it not strange that it shows the same bridge id when I am at
work? Is it not strange that it shows the directions to be the same from my house?
2. I think the network location is being cached on the device when Jack uses the application
at home and the cached location is being used at UNCC when he tries it there a short time
later. Waiting for Jack to confirm this, will put in a fix and submit update to Android
market if confirmed.
Set up Firefox 6.0.2. It was just released in the past few days.
Found that the Firefox rendering problem is nvidia-related. Looking for a workaround.
Added net-snmp packages to the rpmlists for lws/lxs so the pducontrol script will work.
Teamviewer needs final testing and a menu entry and it will be ready to go.
I will soon be working on making Thunderbird open URLs in Firefox by default now that I've figured out
what needs to be done there.
Worked on setting up filedrawers/modwaklog on lws43 as a test.
vMA / VMWare CLI - I've been doing a lot of research in this area trying to find out what we can and
cannot do, what the vMA is supposed to do, etc. What I've been finding is a bit concerning:
-The vMA is supposed to be used a management tool, not as an automation tool. Thus, it should be used
for keeping track of running machines, grab host logging information, as well as administering the ESX
-The vMA is NOT supposed to be used as an automation tool. Thus, I have not found thus far any way to
create new VM's unless you have a pre-built configuration ready.
-Beyond the above two points, I'm running into severe license restrictions. I haven't found out all of what
I can and can't do, but with the license we currently have, I am unable to power off or turn on any VM. I
haven't seen if I can register a VM yet, but the fact that I can't turn off or on a VM is a bit concerning.
As it stands, I'm not so sure we're going to get away from the vSphere client. I haven't done all the research
by any means, but it hasn't been looking good.
LVWS Project - Got the first image to Jason. I'm still working on figuring out how to automate a root login.
Currently I have been unable to due to the "su" command not accepting input from stdin. The first image is
pending review by the HelpDesk, but I have had no issues personally.
App_wrapper updates - My computer was having some funky AFS issues which have since been resolved.
I got the initial changes needed implemented, but it still needs testing.
Nagios - Still working through issues with email. I'm investigating how to disable the mail server to make
sure that people aren't getting flooded with email.
And that's been it for the week. The vMA appliance has been the big focus, and it's not looking so good for
Last week I worked on getting phpSupport ready for production. This mainly involved fixing bugs.
I worked on the new workorder web application. I created a general purpose interface to allow
administrators to edit select tables in the backend database.
I worked on getting the Mosaic Helper ready for production by having users test it and fixing the many
bugs that they found.
I created a version of the Ta Tools that allows TA's to view a user’s disk quota but not modify it.
This week I mainly worked on WordPress material for John Hudak
On Monday I contacted John Hudak about his web page, and began work on transferring over his
old site's content. I also wrapped up work on the ASPE student org website.
On Tuesday I worked primarily on John Hudak's site, transferring over all of his old media as well
as redoing the layout of his faculty page.
Shane also gave me some pointers on Java practices as well as how to properly set up
On Wednesday I continued work on John Hudak's webpage and finished up most of it.
On Thursday I met with John Hudak to go over his completed site (he seems to be quite pleased
with it). I also went through addressed the QA spreadsheet for the MEES website.
Friday I met with Dr. Valentina Cecchi about editing her current website as well as making a lab
website for her and another COE faculty member.
I also made a WordPress page for Shen-En Chen. I'll get in touch with him to see if he wants me
to add more content.
Jack M. Stein
Assistant Dean and Director of Engineering Computing
William States Lee College of Engineering
University of North Carolina at Charlotte
235 Cameron Research Center
9201 University City Boulevard
Charlotte, NC 28223