Key Dashboard Indicators - Glade Run Commons

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					DASHBOARD INDICATORS
   FISCAL YEAR 10-11
                                                        Key Dashboard Indicators: Group Homes
Financial Outcome Indicators
                                                                     Actual            Budget        Difference     Met
      •   Revenue vs. Budget:                                       883,994           980,402         (96,408)      NO
      •   Expenses vs. Budget:                                     1,029,705         1,014,826         14,879       NO
      •   Net Surplus/Loss vs. Budget:                             (145,711)          (34,424)       (111,287)      NO
      •   # FTE vs. Budget                                            18.8              16.64           2.16      NOT MET

Quality Outcome Indicators*
     • Client Satisfaction Surveys: The survey questions are scaled 1-5 with 3 being neutral and a higher number a more
       positive response.
                                                        Initial          Follow up
                                           Client        4.23               3.73
     • Referral Source Satisfaction Surveys*
     • Individual Service Plan Goal Completion: The following is average goal completion for all the domains of the 23 clients discharged.
                                  Completed            Partially        No Progress
                                     62%                 26%                12%
     • Change in CAFAS Scores: There is a statistically significant change in CAFAS scores. A lower number indicates
       improvement. Sample size for the statistical analysis was 18 matched pairs.
                                   Admission          Discharge
                                     63.33              30.00
     • Restrictiveness of Placement at Discharge:

                               Less Restrictive               Equally Restrictive More Restrictive      Run
                                      78%                            4%                17%              0%
      • Follow up questions post discharge:
                                                                     6 mths.         12 mths.
                                                In school:            78%              73%
                                               Employed:               6%              9%

Productivity Outcome Indicators
    • Five (5) year comparison of # of clients served:
                                   06-07               07-08        08-09                              09-10       10-11
                                     54                 35            44                                47          37
    • # of Referrals: 74
    • # of Admissions by County: Top 3
                            Allegheny County: 19
                            Washington County: 2
                            Westmoreland and Venango Counties: 1 each
*These surveys are being rewritten and were not ready for this reporting period.
                                                                  Key Dashboard Indicators: RTF
Financial Outcome Indicators
                                                                     Actual         Budget     Difference       Met
      •   Revenue vs. Budget:                                      8,039,508       8,063,915    (24,407)        NO
      •   Expenses vs. Budget:                                     8,289,990       8,321,666     31,676         YES
      •   Net Surplus/Loss vs. Budget:                             (250,482)       (257,751)      7,269         YES
      •   # FTE vs. Budget                                           145.53          121.11       24.42       NOT MET        (8.48 FTE's OT UP from
                                                                                                                             4.88 FTE'S OT last year)
Quality Outcome Indicators*
     • Behavioral/Psychiatric Symptom Improvement: The change in CAFAS and GAF are both statistically significant improvement between
        admission and discharge.
                                                       Admission         Discharge
                                           CAFAS          137                 67
                                              GAF          34                 41
     • Client and Parent Satisfaction Surveys: The survey questions are scaled 1-5 with 3 being neutral and a higher number a more
       positive response. However, the Client 5-11 survey is scaled 1-3 with 2 being neutral and a higher number a more positive response.
                                                         Initial         Follow up
                                    Client - 5-11         2.59              2.45
                                      Client - 12+        3.69              3.67
                                            Parent        4.47              4.18
     • Referral Source Satisfaction Surveys*
     • Follow up questions at 30, 60, 90 and 180 days asked of the 96 (85%) clients discharged to a less restrictive setting:
                                                        30 days           60 days             90 days              180 days
              Remained in less restrictive setting:       84%               93%                 73%                  81%
                      Child doing same or better:         84%               83%                 80%                  76%
Productivity Outcome Indicators
     • Five (5) year comparison of # of clients served:
                                     06-07               07-08             08-09               09-10                10-11
                                      246                 251                224                205                  202
     • # of Referrals: 410
     • # of Referral Sources and # of Admissions by County: Top five
                              Allegheny County RTF Group                     41         Allegheny           43
                              Cambria MH/MR                                   11        Cambria             11
                              Beaver MH/MR                                    5         Washinhgton         9
                              Butler MH/MR                                    5         Lawrence            7
                              Clarion Psychiatric Center                      4         Beaver              7
                              Washington Communities                          4         Venango             5
                                                                                        Mercer              5
                                                                                        Butler              5
*These surveys are being rewritten and were not ready for this reporting period.
                                                         Key Dashboard Indicators: Spiritual Care
Financial Outcome Indicators
                                                                       Actual               Budget                 Difference   Met
       • Expenses vs. Budget:                                         145,603               138,888                  6,715      NO

Quality Outcome Indicators*
     • Client Satisfaction Surveys: The survey questions are scaled 1-5 with 3 being neutral and a higher number a more positive
       response. However, the Client 5-11 survey is scaled 1-3 with 2 being neutral and a higher number a more positive response.
                                                       Initial           Follow up
                                    Client - 5-11       2.40                2.49
                                     Client - 12+       3.64                3.54
     • Individual Encounter Goals Outcomes: The average client perceived progress toward goal when noted was 2.7 on a scale of
       1-3 with 2 being some progress and a higher number a more positive response. Spiritual Care staff met individually with 28
       clients this fiscal year.
     • # of Baptisms:                06-07             07-08               08-09               09-10              10-11
                                      12                 12                  13                  29                 7

Productivity Outcome Indicators
    • Five (5) year comparison of # of clients served**:
                                   06-07                 07-08                               08-09                    09-10     10-11
                                    281                   273                                 263                      228       203
    • # of Staff Served Through Training:
                                 Collective           Vicarious
                                Disturbance            Trauma
                                     37                   14




*These surveys are being rewritten and were not ready for this reporting period.
**These numbers depict unique clients who were served by Spiritual Care staff in a number of different ways including church,
Sunday school, vacation bible school, choir, individual encounters, groups, choir, etc.
                                         Key Dashboard Indicators: Blended Case Management
Financial Outcome Indicators
                                                                     Actual        Budget    Difference       Met
      • Revenue vs. Budget:                                         819,089        945,360   (126,271)        NO
      • Expenses vs. Budget:                                        859,244        860,311    (1,067)         YES
      • Net Surplus/Loss vs. Budget:                                (40,155)        85,049   (125,204)        NO

Quality Outcome Indicators*
     • Client Satisfaction Surveys*: The following is the average score for each time frame satisfaction surveys are sent out. A score
       of 3 is neutral on a scale of 1-5 with a higher number being a more positive response:
                                       Initial           Follow up        Discharge
                                        4.59                4.67             3.99
     • Referral Source Satisfaction Surveys*
     • Changes in CSAS Scores: Clients entered the program in the average need level range and were discharged in the low need level range
                                    Admission            Discharge
                                       24.49               22.24
     • Follow up questions post discharge: Ten (10) questions were asked at 30 and 180 days post discharge*

Productivity Outcome Indicators
    • Five (5) year comparison of # of clients served:
                                                                      06-07         07-08      08-09          09-10              10-11
                                   Beaver Falls                         --            9          64            128                181
                                     Butler                            262           308        335            311                256
                                      Total                            262           317        399            439                437
      • Staff Productivity Rates (75% or better)
                                   Beaver Falls                      56.69%        Not Met
                                     Butler                          61.24%        Not Met




*These surveys are being rewritten and were not ready for this reporting period.
                                                                Key Dashboard Indicators: FBMH
Financial Outcome Indicators
                                                                     Actual         Budget     Difference        Met
      • Revenue vs. Budget:                                        1,389,052       1,499,843   (110,791)         NO
      • Expenses vs. Budget:                                        964,255        1,138,222   (173,967)         YES
      • Net Surplus/Loss vs. Budget:                                424,797         361,621      63,176          YES

Quality Outcome Indicators*
     • Client Satisfaction Surveys*: The following is the average score for each time frame satisfaction surveys are sent out. A score
       of 3 is neutral on a scale of 1-5 with a higher number being a more positive response:
                                       Initial           Follow up        Discharge
                                        4.54               4.46              4.48
     • Referral Source Satisfaction Surveys*
     • Change in Ohio Scale scores: Scores in italics and bolded indicate improvement between initial and discharge administrations
                                                     Problem Severity    Hopefulness          Satisfaction       Functioning          ROLES
                    Parent:            Initial            33.38             13.35                 3.54              40.3                 --
                                     Discharge            25.18             11.59                 4.96             44.69                 --
                    Youth:             Initial            28.24             11.03                 4.48             49.33                 --
                                     Discharge              17               8.88                 6.56             58.63                 --
                    Worker:            Initial            30.55                --                  --               40.5               2.9
                                     Discharge            22.62                --                  --              43.02               2.18
     • Follow up questions post discharge: Ten (10) questions were asked at 30 and 180 days post discharge*

Productivity Outcome Indicators
    • Five (5) year comparison of # of clients served:
                                                                      06-07         07-08        08-09           09-10              10-11
                                 Beaver Falls                          35            38            54              61                 67
                                     Butler                            30            40            49              57                 51
                                     Total                             65            78           103             118                118
      • Staff Team Productivity Rates (40%)
                                 Beaver Falls                        90.46%          Met
                                     Butler                          85.67%          Met




*These surveys are being rewritten and were not ready for this reporting period.
                                                               Key Dashboard Indicators: FFSBS
Financial Outcome Indicators
                                                                      Actual       Budget    Difference           Met
      • Revenue vs. Budget:                                          192,162       244,800    (52,638)            NO
      • Expenses vs. Budget:                                         185,125       203,117    (17,992)            YES
      • Net surplus/loss vs. Budget:                                  7,037         41,683    (34,646)            NO

Quality Outcome Indicators*
     • Client Satisfaction Surveys*: The following is the average score for each time frame satisfaction surveys are sent out. A score
       of 3 is neutral on a scale of 1-5 with a higher number being a more positive response:
                                       Initial           Follow up        Discharge
                                        3.70               4.48              4.44
     • Referral Source Satisfaction Surveys*
     • Change in Ohio Scale scores: Scores in italics and bolded indicate improvement between initial and discharge administrations
                                                     Problem Severity    Hopefulness          Satisfaction       Functioning       ROLES
                    Parent:            Initial            39.67              14.9                2.71              38.05              --
                                     Discharge            25.44              12.2                6.28               48.2              --
                    Youth:             Initial            25.67             11.56                5.44                50               --
                                     Discharge            23.27             10.07               11.13               52.6              --
                    Worker:            Initial             30.1                --                  --              39.14            2.06
                                     Discharge            22.08                --                  --              43.04            2.04
     • Follow up questions post discharge: Ten (10) questions were asked at 30 and 180 days post discharge*

Productivity Outcome Indicators
    • Five (5) year comparison of # of clients served:
                                    06-07               07-08                       08-09      09-10             10-11
                                      2                  14                          45         49                51
    • Staff Productivity Rates (60%):
                                   58.75%              Not Met




*These surveys are being rewritten and were not ready for this reporting period.
                                                            Key Dashboard Indicators: Outpatient
Financial Outcome Indicators
                                                                      Actual        Budget     Difference          Met
      • Revenue vs. Budget:                                          725,443        500,600     224,843            YES
      • Expenses vs. Budget:                                         902,326        695,610     206,716            NO
      • Net surplus/loss vs. Budget:                                (176,883)      (195,010)    18,127             YES

Quality Outcome Indicators*
     • Client Satisfaction Surveys: The following is the average score for each time frame satisfaction surveys are sent out. A score
       of 3 is neutral on a scale of 1-5 with a higher number being a more positive response:
                                       Initial           Follow up        Discharge
                                        4.38               4.41              4.05

Productivity Outcome Indicators
    • Five (5) year comparison of # of clients served:
                                                                      06-07         07-08        08-09             09-10                10-11
                                         Beaver Falls                   --            71          202               266                  350
                                            Butler                     416           455          550               623                  660
                                          Pittsburgh                    38            30           31               106                  181
                                          Zelienople                   208           236          220               192                  181
                                             Total                     662           792         1003              1187                 1372




*These surveys are being rewritten and were not ready for this reporting period.
                                      Key Dashboard Indicators: Therapeutic Classrooms
Financial Outcome Indicators
                                                        Actual             Budget            Difference             Met
     • Revenue vs. Budget:                             890,718             862,269             28,449               YES
     • Expenses vs. Budget:                            794,857             869,053            (74,196)              YES
     • Net surplus/loss vs. Budget:                    95,861              (6,784)            102,645               YES

Quality Outcome Indicators
     • The classroom were going to use Ohio Scales for their outcomes but not enough were completed to use.
     • Client Satisfaction Surveys: The following is the average score for each time frame satisfaction surveys are sent out. A score of
       3 is neutral on a scale of 1-5 with a higher number being a more positive response:
                                      Initial          Follow up           Discharge
                                       4.31               4.36                4.67

Productivity Outcome Indicators
    • Five (5) year comparison of # of clients served:
                                   06-07               07-08                08-09               09-10               10-11
                                    117                 158                  161                 188                 149
                                                                Key Dashboard Indicators: BHRS
Financial Outcome Indicators
                                                                     Actual         Budget     Difference          Met
      • Revenue vs. Budget:                                        2,795,884       2,276,166    519,718            YES
      • Expenses vs. Budget:                                       2,618,769       2,154,417    464,352            NO
      • Net surplus/loss vs. Budget:                                177,115         121,749     55,366             YES

Quality Outcome Indicators
     • Client Satisfaction Surveys*: The following is the average score for each time frame satisfaction surveys are sent out. A score
       of 3 is neutral on a scale of 1-5 with a higher number being a more positive response:
                                       Initial           Follow up        Discharge
                                        4.52               4.74              3.90
     • Referral Source Satisfaction Surveys*
     • Follow up questions post discharge: Ten (10) questions were asked at 30 and 180 days post discharge.*

    • Change in Ohio Scale scores: Scores in italics and bolded indicate improvement between initial and discharge administrations
                                                   Problem Severity    Hopefulness       Satisfaction        Functioning           ROLES
                  Parent:           Initial             31.93             12.41              4.2                37.93                 --
                                 Discharge              25.75             12.06              6.44               45.31                 --
                  Youth:            Initial             24.86              9.25              5.96               56.18                 --
                                 Discharge               29.8              9.6               10.6                 55                  --
                  Worker:           Initial             25.88               --                --                41.42                2.2
                                 Discharge              21.28               --                --                42.83                1.8
Productivity Outcome Indicators
    • Five (5) year comparison of # of clients served:
                                                        06-07             07-08            08-09                09-10               10-11
                               Beaver Falls                6                19                23                  57                  90
                                   Butler                 22                32                61                  74                 103
                                 Pittsburgh               91               154               213                 261                 342
                                    Total                119               205               297                 392                 535




*These surveys are being rewritten and were not ready for this reporting period.
                                   Key Dashboard Indicators: St. Stephen's Lutheran Academy
Financial Outcome Indicators
                                                                  Actual      Budget        Difference             Met
      • Revenue vs. Budget:                                     5,414,155   4,771,880        642,275               YES
      • Expenses vs. Budget:                                    5,102,854   4,840,539        262,315               NO
      • Net surplus/loss vs. Budget:                             311,301     (68,659)        379,960               YES

Quality Outcome Indicators*
     • Student, Parent and Referral Source Satisfaction Surveys: Referral source satisfaction surveys are being developed. Data will be
       available at the end of next fiscal year. The survey questions are scaled 1-5 with 3 being neutral and a higher number a more
       positive response. However, the Client 5-11 survey is scaled 1-2 with 1.5 being neutral and a higher number a more positive response.
                                      Client - 5-12        2.51
                                        Client - 13+       3.56
                                             Parent        4.09
                                  Referral Source          3.34
     • Just ASK for Success: Average level attained by end of school year.
                                      Level 1            Level 2            Level 3
                                        19%               35%                 46%
     • Academic Improvement (NWEA)*
     • Attendance:                     06-07              07-08              08-09               09-10               10-11
                                       94%                86%                 87%                 87%                86%
     • # of Graduates:                 06-07              07-08              08-09               09-10               10-11
                                         9                  11                 12                  18                  16

Productivity Outcome Indicators
    • Five (5) year comparison of # of clients served:
                                      06-07             07-08               08-09             09-10                10-11
                                       388               403                 343               398                  370
    • # of Referral Sources and # of Referrals by Source: 137 school districts were represented in St. Stephen's last school
      year. We have contracts for services with 42 school districts. The others are represented by residential clients.
      Top five school districts who referred day students to St. Stephen's:
                               Butler                     33
                               Seneca Valley              19
                               Ambridge                   13
                               New Brighton               13
                               Big Beaver Falls           12



*Please see the full Annual Outcome Board Report for details.
                                     Key Dashboard Indicators: Adventures
Financial Outcome Indicators
                                          Actual     Budget     Difference   Met
    • Revenue vs. Budget:                188,225      62,500     125,725     YES
    • Expenses vs. Budget:               244,662     219,227      25,435     NO
    • Net surplus/loss vs. Budget:       (56,437)   (156,727)    100,290     YES
                                                            Key Dashboard Indicators: Facilities
Financial Outcome Indicators
                                                                 Actual   Budget            Difference            Met
      • Expenses vs. Budget:                                    646,656   633,528            13,128               NO
      • Capital vs. Budget                                                                                     NOT MET
                                                                                                             Over by $1,964
Quality Outcome Indicators
     • Regulatory Inspections: Compliant, based on most recent inspections.
     • Statement of Conditions: Completed/Approved Standards of The Joint Commission
     • Customer Satisfaction Survey*: The average customer response for seven questions regarding the Maintenance
       Department was 4.65 on a scale of 5 = Strongly Agree; 4 = Agree; 3 = Neutral; 2 = Disagree; 1 = Strongly Disagree.

Productivity Outcome Indicators
    • Turnaround Time for Maintenance Requests: 2010-11 completed non-task orders average 7.57 days, scheduled
      tasks and non-task combined work orders average 14.23 days.
    • Timely Completion of Major Facility Projects. The work on the riding arena is expected to be completed 12/31/2011




*Please see the full Annual Outcome Board Report for details.
                                                                Key Dashboard Indicators: Finance
Financial Outcome Indicators
                                                        Actual               Budget       Difference            Met
      • Expenses vs. Budget:                           549,809               531,026       18,783               NO
      • Overall Agency Budget Performance:
        Revenue vs. Budget:                          22,086,217             21,189,668     896,549              YES
        Expenses vs. Budget:                         21,775,054             21,305,032     470,022              NO
        Actual Results:                                311,163               (115,364)     426,527              YES
      • Agency Cash Flows - Ability to Make Payroll and A/P:                                                    Yes
                   All Payroll and A/P made on time.

Quality Outcome Indicators
     • Customer Satisfaction Survey*: The average customer response for nine questions regarding the Finance
       Department was 3.99 on a scale of 5 = Strongly Agree; 4 = Agree; 3 = Neutral; 2 = Disagree; 1 = Strongly Disagree.
     • Accurate and Timely Monthly Financial Packets Prepared: Met, packets are prepared by 10th of 2nd month following closing month.
     • Accurate Financial and Other Audits (401(k), etc.): All audits passed, no material findings.
     • Provide Financial Analysis for Business Decisions: Provided as needed to EMG and CEO/President

Productivity Outcome Indicators
    • Timely Monthly Billing for All Programs -(+) Cash Flows: Met, LOC is 0 at 6/30/11 and A/R aging 60 days + 17%.




*Please see the full Annual Outcome Board Report for details.
                                                  Key Dashboard Indicators: Human Resources
Financial Outcome Indicators
                                                                 Actual   Budget            Difference             Met
      • Expenses vs. Budget:                                    388,826   358,849            29,977                NO

Quality Outcome Indicators
     • Customer Satisfaction Survey*: The average customer response for five questions regarding the Human Resources
       Department was 4.07 on a scale of 5 = Strongly Agree; 4 = Agree; 3 = Neutral; 2 = Disagree; 1 = Strongly Disagree.
     • When employees leave the Agency, as part of the Exit Interview, they are asked to evaluate the following Agency benefits:
       Medical/dental/drug coverage, Paid time off (PLC) program, Sick time (STD), and the 401(k) program. The rating scale is
       4 = Excellent; 3 = Good; 2 = Fair; 1 = Poor.
                  Medical/dental/drug coverage:                2.93
                             Paid time off (PLC):              3.33
                                Sick time (STD):               3.13
                                 401(k) program:               2.54
     • Regulatory Inspections:                    DPW - Compliant, based on most recent inspections.
                                                  TJC - The most recent PPR found zero non-compliant issues in the HR area.




*Please see the full Annual Outcome Board Report for details.
                                               Key Dashboard Indicators: Information Systems
Financial Outcome Indicators
                                                                 Actual   Budget          Difference            Met
      • Expenses vs. Budget:                                    390,164   370,559          19,605               NO
      • Capital vs. Budget                                                                                   NOT MET
                                                                                                           Over by $7,294
Quality Outcome Indicators
     • Customer Satisfaction Survey*: The average customer response for ten questions regarding the Information Systems
       Department was 4.04 on a scale of 5 = Strongly Agree; 4 = Agree; 3 = Neutral; 2 = Disagree; 1 = Strongly Disagree.
     • HIPAA Security Compliance (reported and verifiable breaches in HIPAA Security): None
     • 100% Compliance in HIPAA Security Training: Not met

Productivity Outcome Indicators
    • Technology Resources are Adequate to Meet Agency Needs in an Efficient and Effective Manner: We continue to
      upgrade and update technology through use of grants and capital purchases.




*Please see the full Annual Outcome Board Report for details.
                                    Key Dashboard Indicators: Nutritional Services Department
Financial Outcome Indicators
                                                                  Actual     Budget        Difference            Met
      • Expenses vs. Budget:                                    1,080,323   1,083,954       (3,631)              YES
      • Pricing Comparatives Process                                                                             MET

Quality Outcome Indicators
     • Regulatory Inspections: Compliant, based on most recent inspections.
     • Customer Satisfaction Survey*: The average customer response for six questions regarding the Nutritional Services
       Department was 4.46 on a scale of 5 = Strongly Agree; 4 = Agree; 3 = Neutral; 2 = Disagree; 1 = Strongly Disagree.

Productivity Outcome Indicators
    • Turnaround Time for Special Dietary Requests: Immediate upon receipt of order.
    • Timely Meal Services: 2010-11 NSD opened its doors for meal service on average 5 to 15 minutes ahead
      of schedule 365 days, unless formal arrangements have been made otherwise.




*Please see the full Annual Outcome Board Report for details.
                                                         Key Dashboard Indicators: Purchasing
Financial Outcome Indicators
                                                                Actual    Budget            Difference            Met
      • Expenses vs. Budget:                                    68,201    70,414             (2,213)              YES
      • Pricing Comparatives Process                                                                              MET

Quality Outcome Indicators
     • Regulatory Inspections: Compliant, based on most recent inspections.
     • Customer Satisfaction Survey*: The average customer response for seven questions regarding the Purchasing
       Department was 4.47 on a scale of 5 = Strongly Agree; 4 = Agree; 3 = Neutral; 2 = Disagree; 1 = Strongly Disagree.

Productivity Outcome Indicators
    • Turnaround Time for Purchase Requisitions:
                 Office supplies, printing, school supplies, etc. turnaround time: 4.64 days
                 Facilities, equipment, furnishing supplies, etc. turnaround time: 6.13 days
    • Timely Completion of Projects:
                 Projects are completed within Procedure A-23 guidelines once all information is approved and received from department,
                 approved by finance, and quotes are approved by initiator.




*Please see the full Annual Outcome Board Report for details.
                                    Key Dashboard Indicators: Resource Development
Financial Outcome Indicators
                                                           Actual             Budget            Difference             Met
     • Expenses vs. Budget:                               162112              165977              (3,865)              YES
     • Resource Development Plan                          255287              363000             (107,713)          NOT MET
     • Fundraising/Expense Ratio:                   0.56 (For every dollar generated, .56 cents goes to cover fundraising expenses)
            Fundraising $            Expenses
                349,822               197,561       1.77 (Dollars raised cover operating expenses 1.94 times)

Productivity Outcome Indicators
    • # of Major Donor Personal Contacts (excluding mail): Forty seven (47) major donor personal contacts, including tours, personal visits,
      meetings, personal calls, etc.
    • # of Grants Submitted vs. Grants Funded: Thirty-eight (38) letters of inquiry were submitted. Twelve (12) full grant proposals were submitted
      Five (5) grants were funded. One of these grants ($10,000) will be distributed monthly by the United Way of Butler County.
      Four (4) grant proposals are still pending. One proposal resulted in a grant received in fy 2011-12.
    • # of Temple Talks/Speaking Engagements: Thirty eight (38) temple talks, Twenty nine (29) campus tours, and five (5) fairs and
      tabling events were held. Solicited for and won outreach efforts of the SWPA Women of the ELCA outreach efforts for calendar year
      2011, resulting in a dramatic increase in in-kind donations, monetary donations from the Women of the ELCA, and temple talks.
    • # of Special Events: Three(3) special events were held, including the Cherish the Children Dinner & Silent Auction, the Spring
      Symposium, and the Highmark Walk for a Healthy Community
    • # of Planned Giving Activities: Two (2) planned giving newsletters were written and distributed. One planned gift notification (amt. TBD)
      was received.
    • # of Communications per Donor: Three (3) direct mail appeals, four (4) Bridge newsletters, and other communications including
      Southwestern PA Synod Newsletterr (monthly), E-newsletters (bi-monthly), holiday cards, special event invitations, and in-kind
      drive appeals were mailed. Regular updates to Glade Run’s Facebook and Twitter social media pages resulted in additional
      communications with donors, and targeted communications including communication with and mailing of annual reports to the
      Foundation community and corporate EITC mailings and phone calls have taken place.
    • # of Donors Acquired in Fiscal Year: 414 new donors were added to our donor database, including both cash and in-kind donors
      this number does not include a multitude of anonymous donors of gifts for our in-kind drives
    • # of Volunteer Activities/Volunteers Acquired in Fiscal Year: Three (3) Days of Caring events were held with a total of 129
      volunteers. Additional corporate group activities included events with BNY Mellon (38 volunteers). Four (4) youth provided
                               Key Dashboard Indicators: Marketing
Financial Outcome Indicators
                                     Actual    Budget    Difference   Met
    • Expenses vs. Budget:           82,713    105,898    (23,185)    YES

				
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