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Southeastern Regional Planning _ Economic Development District

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									Final Feasibility Report and
       Implementation Plan


                      July 2011
Section 1:   Executive Summary ................................................................................................ 1-1

             Overview ................................................................................................................................................. 1-1

             Governing Board.................................................................................................................................... 1-5

             Regional Administrative Agency ......................................................................................................... 1-5

             RECCs ..................................................................................................................................................... 1-6

             Financial Impact ...................................................................................................................................... 1-7

             Summary ................................................................................................................................................. 1-8


Section 2:   Findings ................................................................................................................... 2-1


Section 3:   Closed Station ........................................................................................................ 3-1


Section 4:   Implementation Recommendations ..................................................................... 4-1


Section 5:   Financial Overview .................................................................................................. 5-1

             Current Budget Snapshot ................................................................................................................... 5-2

             Recommendation 1 ............................................................................................................................... 5-3

             Recommendation 2 ............................................................................................................................... 5-3

             Recommendation 3 ............................................................................................................................... 5-3

             Recommendation 4 ............................................................................................................................... 5-5

             Recommendation 5 ............................................................................................................................... 5-6

             Recommendation 6 ............................................................................................................................... 5-7

             Recommendation 7 ............................................................................................................................... 5-8

             Recommendation 8 ............................................................................................................................... 5-8

             Recommendation 9 ............................................................................................................................. 5-10



                      Public Safety Consulting, GIS, and Software
                      www.geo-comm.com
                                                                Southeastern Regional Planning and Economic Development District
July 2011                                                                          Final Feasibility Report and Implementation Plan




             Conclusion............................................................................................................................................. 5-11

             Appendix A Staffing Determination Methodology....................................................................... 5-12

             Appendix B Cost-Sharing Methodology ......................................................................................... 5-15

             Appendix C Operational Revenue and Expenses ........................................................................ 5-16

             Appendix D Agency Financial Impact.............................................................................................. 5-18

             Appendix E Regional Emergency Communications Center Facility Specifications .............. 5-21



Attachment 1: Frequently Asked Questions


Attachment 2: Planning Considerations for the Consolidated PSAP


Attachment 3: Trunked Radio A Short Description


Attachment 4: Grant Summary and Grant Applications




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Overview
In January 2011, GeoComm began a partnership with public safety agencies within the Southeastern
Regional Planning and Economic Development District (SRPEDD) community to conduct a comprehensive
review of existing Public Safety Answering Point (PSAP) operations and technology with a goal of
determining the feasibility of consolidating none, some, or all of the 9-1-1 emergency dispatch centers and
public safety communications functions serving the region. The 18 cities and towns and one university
represented in the project include:

  City of Fall River                                               Town of Lakeville
  City of New Bedford                                              Town of Mansfield
  City of Taunton                                                  Town of Marion
  Town of Acushnet                                                 Town of Middleborough
  Town of Berkley                                                  Town of Norton
  Town of Dartmouth                                                Town of Raynham
  Town of Dighton                                                  Town of Swansea
  Town of Easton                                                   Town of Wareham
  Town of Fairhaven                                                University of Massachusetts-Dartmouth Campus
  Town of Freetown




                     Public Safety Consulting, GIS, and Software
                     www.geo-comm.com
                                                           Southeastern Regional Planning and Economic Development District
                                                                              Final Feasibility Report and Implementation Plan
July 2011                                                                                                   Executive Summary    1-2



Feasibility in the project is defined by the participating communities, through the 9-1-1 Steering Committee,
as enhancing public safety services to the citizens of the region and maintaining or reducing the overall cost
of providing public safety services. GeoComm has examined and presented options for the region to
ensure the highest quality of emergency communications services while identifying potential cost efficiencies
to the community taxpayers.

The project has consisted of data collection tools, interviews, observations, PSAP visits, consideration of
industry standards and best practices, and stakeholder meetings to ensure consolidation feasibility was
thoroughly examined. Several interim reports were provided to the 9-1-1 Steering Committee as
GeoComm worked through the systematic approach of determining feasibility. The project approach
consisted of:

Task A – Complete
GeoComm provided an extensive Existing Conditions Technical Memorandum which included the following
elements:
               Overview or “snapshot” of the current operations of 9-1-1 emergency communications in
                each of the member jurisdictions
               Geographic Information System (GIS) public safety analysis
               Occupational Analysis report of the existing conditions related to training

The GeoComm project team spent many hours collecting data, observing operations and interviewing the
various stakeholders for each of the PSAPs represented in the study. The information gathered during the
Task A phase of the project served as a baseline for the analysis and recommendations.

Task B and Task C – Complete
GeoComm provided a Draft Feasibility Assessment for Consolidation/Regionalization and a Financial
Analysis Report for the 9-1-1 Dispatch Feasibility project. After examining and assessing the data,
interviewing key stakeholders, visiting each PSAP, and observing public safety communications operations in
the region, GeoComm developed three models for consolidation that were worthy of further analysis to
determine the overall feasibility. Under each model, GeoComm recommended implementation of an
agency to coordinate shared administrative functions on behalf of all public safety agencies. The models
assessed as part of this project include:
               Model 1: No PSAP structural changes
               Model 2: Partial consolidation resulting in all current PSAPs except for three consolidating
                into two Regional Emergency Communications Centers (RECCs)
               Model 3: Full consolidation resulting in two RECCs




                         Public Safety Consulting, GIS, and Software
                         www.geo-comm.com
                                                           Southeastern Regional Planning and Economic Development District
                                                                              Final Feasibility Report and Implementation Plan
July 2011                                                                                                   Executive Summary    1-3



The advantages and disadvantages of each model was presented to the 9-1-1 Steering Committee and
discussions examined the feasibility of each option from a financial, operational, and technical standpoint.

Task D – Complete
GeoComm provided a Draft Final Feasibility Report and Implementation Plan with the ultimate destination
of a fully consolidated public safety communications system consisting of two RECCs. It was noted that
transition will require significant planning over a period of several years. In addition to a regional
governance structure, regional administrative agency, and full consolidation resulting in two RECCs, the
draft final report identified implementation recommendations and steps towards enhanced regional
coordination of public safety services.

Task E – Complete
Throughout the project, GeoComm has met with the 9-1-1 Steering Committee on a regular basis. In
addition, GeoComm staff have visited each PSAP in the region at least once as well as met with police
chiefs, fire chiefs, municipal and university officials, PSAP supervisors and managers, and many other
stakeholders. In June, GeoComm facilitated three public meetings where stakeholders and constituents
were given an opportunity to hear an overview of the project and provide input into the final report and
recommendations. While the questions asked during the public meetings were answered during the
sessions, the 9-1-1 Steering Committee and GeoComm have also summarized the questions/answers in
Attachment 1.

GeoComm has determined through this project that consolidation is feasible through validation of several
improvements to public safety and cost projections conservatively saving more than $4 million in
operational costs throughout the region. As discussed in the Feasibility Assessment and Financial Analysis
Report and further detailed in this report, there are a number of advantages to regional consolidation, such
as:
           Transition to consistent service levels across the entire region by improving the quality of service
            to the highest levels.
           Reduction in the transfer of 9-1-1 calls between PSAPs, resulting in quicker call processing, dispatch
            and response times, as well as reducing the potential for dropped calls, information loss on transfer
            and confusion to the callers.
           Enhanced resource management during large-scale incidents, natural disasters, and multi-
            jurisdiction/multi-agency and discipline incidents from a single point of control.
           Improved supervision and management structures providing enhanced employment opportunities
            for incumbent personnel.
           Improved services and cost efficiencies for all agencies through economies of scale. Long-term cost
            efficiencies from eliminating duplicate and expensive technology such as Computer Aided Dispatch
            (CAD), Record Management Systems (RMS), 9-1-1 answering equipment, radio consoles, logging
            recorders, etc.


                         Public Safety Consulting, GIS, and Software
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                                                       Southeastern Regional Planning and Economic Development District
                                                                          Final Feasibility Report and Implementation Plan
July 2011                                                                                               Executive Summary    1-4



GeoComm has identified several implementation activities to further define the technical roadmap to
consolidation and identify start-up technical costs. Upon completion of these tasks and thorough review of
findings, GeoComm offers the overall implementation recommendations for the region:


        Recommendation 1: Adoption of a long-term goal of full Public Safety Answering Point
        (PSAP) consolidation.

        Recommendation 2: Establishment of a regional public safety communications governance
        structure that is representative of the agencies in the region.

        Recommendation 3: Formation of a regional administrative agency.


        Recommendation 4: Formation of a regional training program.


        Recommendation 5: Implementation of a regional trunked public safety radio system.

        Recommendation 6: Implementation of a regional Computer Aided Dispatch (CAD)
        system.

        Recommendation 7: Consolidation of the current primary and secondary PSAPs into two
        Regional Emergency Communications Centers.

        Recommendation 8: Staffing structure be adopted for the new consolidated operation that
        ensures effective long-term management, supervision, and staffing.

        Recommendation 9: Each agency implements a plan to transition the current ancillary
        duties performed by PSAP staff.


Recommendation one is critical to the success of a regional plan of action. While the recommendations
reflect various objectives, steps, and strategy for the region to consider; recommendations one through six
are distinct and independent of a final decision towards consolidation. The participating communities would
see significant benefit of supporting and participating in the implementation of these specific
recommendations.

Overall, the recommendations support the regional 9-1-1 Steering Committee’s primary goal of
enhancement of public safety services. All participating agencies must agree that while there will be
challenges and successes along the way, the ultimate goal is working together to improve service delivery
and share knowledge and resources.




                     Public Safety Consulting, GIS, and Software
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                                                           Southeastern Regional Planning and Economic Development District
                                                                              Final Feasibility Report and Implementation Plan
July 2011                                                                                                   Executive Summary    1-5



Governing Board
The political environment in which the consolidation will occur is a vital factor to consider in the
development of implementation plans. In all PSAP consolidation efforts, the establishment of an
appropriate, effective, and balanced governance structure is the key to long-term success.
The degree of commitment to success must be shared by members and cannot be over-emphasized;
therefore, GeoComm offers the recommendation of: Establishment of a politically and operationally
acceptable governance structure that is representative of the agencies in the region.

The governance structure of a fully consolidated communications center is the most important factor in its
political success. Each participating entity must have full confidence in its call taking and dispatch service
provider. The participating entity must have equal access and authority to influence the policy and
procedural decisions affecting the combined operation, and there must be a commitment to success. This
final report discusses the benefit of a regional Public Safety Communications Board (PSCB) as well as high
level implementation recommendations for regional governance. The PSCB should be created through an
official interlocal cooperation agreement authorizing the creation of bylaws and operating protocol. The
PSCB will provide policy direction to the regional consolidation and efforts through staff support received
from a regional administrative agency focused on supporting shared public safety communications activities.

Regional Administrative Agency
Regardless of the final regional decision on whether or not to implement full consolidation, GeoComm
recommends the creation of a regional administrative agency to provide coordination and staff support for
shared public safety communications activities. The participating agencies and stakeholders would provide
policy guidance to the agency through the PSCB.

The administrative agency would be subordinate to the participating local governments and would serve as
the public safety agencies technical expertise and regional coordination in areas such as:
           Ensuring basic and advanced training opportunities for 9-1-1 personnel to ensure compliance with
            state/federal requirements and industry best practices
           Operational and policy level coordination with 9-1-1 service providers, wireless service providers,
            and Massachusetts State 9-1-1 Department
           Coordination of regional Master Street Address Guide (MSAG) and Geographic Information
            System (GIS) data sets in preparation for Next Generation 9-1-1 (NG9-1-1)
           Provide management of regional grants, assist with cooperative purchasing efforts for equipment,
            resources, etc., that support the Regional Emergency Communications Centers (RECCs)
           Coordination of operational interoperability planning between agencies to include regional Standard
            Operating Procedures (SOPs), Memorandum of Understandings (MOUs), etc.




                         Public Safety Consulting, GIS, and Software
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                                                          Southeastern Regional Planning and Economic Development District
                                                                             Final Feasibility Report and Implementation Plan
July 2011                                                                                                  Executive Summary    1-6



           Regional Continuity of Operations Planning (COOP)
           Public education and media coordination


As reported in the Feasibility Assessment and Financial Analysis Report, many of the functions needed to
provide successful public safety communications operations are duplicated by the multiple PSAPs in the
region. This results in limited staff and expertise available at each PSAP hampering the ability of agencies to
reach full operational potential. The regional administrative agency would provide significant benefit for all
public safety agencies regardless of consolidation and allow agencies to receive a consistent level of benefit
when examining consolidation coordination, future technologies, dispatcher training, and more.

As discussed with the 9-1-1 steering committee and Massachusetts State 9-1-1 Department, there are many
highly successful agencies that provide this coordination expertise to regional 9-1-1 systems. Two
examples include the Metropolitan Emergency Services Board (MESB) in Minneapolis-St. Paul and Mid-
America Regional Council (MARC) in Kansas City, Missouri.

RECCs
After analyzing the data, interviewing stakeholders, visiting PSAPs, and observing public safety
communications operations in the region, GeoComm offers the recommendation of consolidating the
current primary and secondary PSAPs into two RECCs.

The two RECC facilities should be located in the region yet geographically separated to provide appropriate
backup. Each RECC would serve as backup or alternate PSAP facility during service interruption. The
RECCs would serve as the primary PSAP for all wire line and wireless 9-1-1 callers and would perform all
dispatch services within the respective communities for Police, Fire, and Emergency Medical Services (EMS).




                        Public Safety Consulting, GIS, and Software
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                                                           Southeastern Regional Planning and Economic Development District
                                                                              Final Feasibility Report and Implementation Plan
July 2011                                                                                                   Executive Summary    1-7




                               RECC West                                        RECC East
                             Berkley                                         Acushnet
                             Dighton                                         Dartmouth
                             Easton                                          Fairhaven
                             Fall River                                      Freetown
                             Mansfield                                       Lakeville
                             Norton                                          Marion
                             Raynham                                         Middleborough
                             Swansea                                         New Bedford
                             Taunton                                         Wareham



Financial Impact
The goal of the financial impact information presented in the report is to provide a high level overview
sufficient for local agencies to evaluate the anticipated financial impact of moving forward with consolidation
and development of a detailed implementation planning process.

As reported in the financial section of this report, GeoComm finds that full consolidation would have the
following financial impact on the participating agencies:
           Development of a start-up financial plan identifying revenue sources to support construction of two
            state-of-the-art public safety communications facilities, a regional trunked radio system, and a
            regional CAD/RMS system.
           Authorization of up to 104 full-time staff positions within the regional administrative agency and
            RECCs. This authorized staffing represents a decrease of 125 full-time positions and numerous
            part-time positions within the current PSAPs.
           More than $4 million in local savings resulting from shared services and enhanced efficiencies.
           Expense projection of $6.4 million for total personnel and operational cost of the administrative
            agency and two RECCs, partially offset by $1.4 million through the State 9-1-1 Support Grant.
            Additional grant money from the State 9-1-1 Incentive Grant will be available post-consolidation;
            however, the amount is still being calculated.




                         Public Safety Consulting, GIS, and Software
                         www.geo-comm.com
                                                       Southeastern Regional Planning and Economic Development District
                                                                          Final Feasibility Report and Implementation Plan
July 2011                                                                                               Executive Summary    1-8



Summary
GeoComm realizes that transition to a fully consolidated public safety communications system will require
significant planning over a period of several years. In addition to a regional governance structure, regional
administrative agency, and full consolidation resulting in two RECCs, this final report identifies
implementation recommendations and steps towards enhanced regional coordination of public safety
services.

This final report lays the foundation for implementation; short, medium, and long-term benefits for the
region to be realized through regional coordination and consolidation; and the expected financial impacts of
consolidation. The information is presented with the intent that the 9-1-1 Steering Committee and
participating communities in Southeastern Massachusetts can review these recommendations and make
informed decisions regarding the future operational and technical structure of 9-1-1 and public safety
dispatch services.




                     Public Safety Consulting, GIS, and Software
                     www.geo-comm.com
Through extensive data collection, interviews, and observations, GeoComm finds the following conditions
present within the region:

Decentralized 9-1-1/Dispatching Services Causes Response Delays
Many Public Safety Answering Points (PSAPs) transfer 9-1-1 calls to a secondary PSAP or remote dispatch
point.
       Transferring emergency calls adds to the response time, results in repeated questions/responses,
        can add to potential failure points in the delivery of 9-1-1 calls, and can cause unnecessary stress
        during the course of a 9-1-1 call for both the dispatcher and the citizen requesting assistance.
       In many cases, the 9-1-1 caller is not transferred to the secondary PSAP or remote dispatch point.
        When the caller is not transferred, a summary of the call information is verbally relayed to the
        secondary PSAP or remote dispatch point via a phone call from the primary PSAP. In some
        instances, the secondary PSAP has a remote terminal and printer that receives the 9-1-1 ALI
        location information for the call. Unfortunately, the lack of voice contact with the caller can
        degrade the level of service. Valuable resources or emergency instruction opportunities are missed
        and cost the citizen efficient and effective response time to their emergency.
       Currently, all wireless 9-1-1 calls in Massachusetts are first delivered to a designated, regional State
        Police PSAP. Calls are intercepted, screened, and transferred to a local PSAP based on the location
        being reported by the caller. Depending upon the location information that is available to the
        Massachusetts State Police, wireless 9-1-1 calls are often transferred without the benefit of
        enhanced call features, such as location information.

Inadequate Operational Staffing
Many PSAPs in the region are inadequately staffed for effective operations, particularly for peak call times.
       More than 70 percent of PSAPs in the region have only one dispatcher on duty at any given time.
        Just a few of the inherent risks for this operational structure include lack of security, insufficient
        coverage for sudden onset illness, and no backup option should a PSAP employee become
        unresponsive.
       Inadequate staffing also impacts the PSAP with regard to the upcoming changes to the
        Massachusetts 9-1-1 regulations governing the provision of Emergency Medical Dispatch (EMD).
        The regulations require each PSAP to implement and internal EMD program or use an external
        resource for delivery of EMD services. In GeoComm’s professional judgment, implementation of a
        consistent and effective EMD program necessitates a minimum staffing of two dispatchers to permit
        appropriate focus and handling of emergency medical calls.
       The current number of 9-1-1 personnel in the region is a direct result of the current number of
        PSAPs. The wireline 9-1-1 call volume within the region, does not justify the number of PSAPs or
        the number of personnel handling the 9-1-1 call taking functions. This situation creates an awkward
        reality whereby the region as a whole is dramatically overstaffed yet each individual PSAP is facing
        staffing challenges.



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                                                           Southeastern Regional Planning and Economic Development District
                                                                              Final Feasibility Report and Implementation Plan
July 2011                                                                                                             Findings   2-2



           The low call volume at many of the PSAPs results in less experienced personnel. For example, a
            somewhat complex task such as conversing with a barricaded subject or suicidal caller is done by
            one dispatcher only a few times per year in a small PSAP that skill set may either not develop or
            become stale from underuse. Conversely, in a larger, busier environment personnel will have more
            opportunity to develop and maintain expert skills in a better trained and supervised environment,
            resulting in a higher likelihood of successful performance.
           Small staff size can result in excessive overtime costs due to the lack of employee depth.
            GeoComm’s data collection findings revealed 229 full-time and part-time staff at the participating
            PSAPs. In comparison, the consolidated structure would require 104 staff members to allow for
            appropriate coverage, supervision, and decreased overtime costs.


Inadequate Supervision
Many PSAPs are not adequately supervised, particularly after normal business hours.
           PSAP staff supervision practices and dispatching specific proficiencies varied widely across the
            region. Eighty-one percent of participating agencies have no direct supervision assigned during
            9-1-1 call taking. This situation occurs most commonly during evening and night shifts. While
            some agencies report shared supervision between field units and PSAP personnel, this situation is
            inconsistent with best practices.
           Inadequate staffing and supervision levels create risk and liability concerns for public safety agencies
            in the region. Agencies lacking effective 9-1-1 and dispatch supervision accept inherent risks for the
            staff and agency overall, as well as the recipients of 9-1-1 service, whether the field personnel or
            the public. Regardless of whether consolidation of services is accepted, GeoComm recommends
            trained, focused supervision of the 9-1-1 and dispatch functions at all times.
           Many PSAPs do not have adequate management resources. The small staffing size at the current
            PSAPs results in lack of career development opportunities for personnel.
           A lack of dedicated PSAP management staff results in insufficient ability to property focus on
            administrative issues to:
               Coordinate with 9-1-1 service providers and Massachusetts State 9-1-1 Department. Many of
                the state services and benefits are currently unrealized or under-utilized; agencies should work
                with Massachusetts State 9-1-1 Department to coordinate resolution of 9-1-1 issues with
                service providers.
               Plan for emerging technologies and interoperability between agencies and preparation for the
                NG9-1-1 services.
               Focus on and coordinate regional Standard Operating Procedures (SOPs), Memorandum of
                Understandings (MOUs), etc., even in jurisdictions where technical interoperability exists.
               Develop planning for continuity of operations, disaster operations, and backup functions and
                facilities consistent with industry best practices.




                         Public Safety Consulting, GIS, and Software
                         www.geo-comm.com
                                                           Southeastern Regional Planning and Economic Development District
                                                                              Final Feasibility Report and Implementation Plan
July 2011                                                                                                             Findings   2-3



Inconsistent and Inadequate Training
Training of 9-1-1 staff across the region is inconsistent and many PSAPs provide inadequate training
opportunities to staff.
           9-1-1 personnel do not take advantage of training opportunities. The Massachusetts State 9-1-1
            Department offers numerous training courses and advancement of skill and knowledge
            opportunities for PSAP staff, but the lack of staffing depth at small PSAPS prohibits them from
            taking meaningful advantage of this training.
           The Massachusetts State 9-1-1 Department provides basic dispatcher training standards but in most
            cases throughout the region, only the newly hired dispatchers receive training.
           Field responders (Police Officers and Firefighters) who are assigned to PSAPs for shift rotations and
            temporary assignment have not necessarily received any formal training for working within the
            PSAP environment. When untrained personnel fulfill a call taking role, the “standard of care” to
            the 9-1-1 caller is diminished.
           There is inconsistent compliance with minimum training standards throughout the region. None of
            the participating PSAPs have a dedicated training coordinator whose primary role is to assess the
            training needs of the PSAP and coordinate a training plan for personnel.


Inadequate Facility and Security
Many PSAPs provide inadequate security for 9-1-1 staff.
           In many agencies, dispatchers are also responsible for monitoring of prisoners. When this
            responsibility is placed on dispatchers in PSAPs and there is only one dispatcher on duty, it is
            impossible for the dispatcher to be totally attentive to prisoner issues, as well as 9-1-1 calls and
            radio activity.
           Many of the PSAPs have dispatchers and 9-1-1 equipment in an unsecured front office environment.
            If a citizen poses any kind of threat upon entering the building, it jeopardizes the dispatcher and
            allows an opportunity for 9-1-1 and dispatch services to be impaired.


Ancillary Duties
Most PSAPs provide services for the local public safety department that go well beyond the receipt and
dispatch of 9-1-1 calls.
           A significantly high number of employees, (181 full-time and 48 part-time) are committed to
            processing a relatively moderate number of 9-1-1 calls within the region. Much of this is attributed
            to the fact that 9-1-1 operates more as an “additional duty” at many of the facilities in the region,
            rather than a primary mission.
           GeoComm noted over 21 duties being performed at the participating PSAPs that are not directly
            related to the receiving and dispatching of 9-1-1 calls. If agencies consolidate PSAP operations,
            these responsibilities potentially become “leave behind duties,” also known as “closed station
            issues.” Some of these duties can be absorbed by the new RECC, but many must be addressed
            within the individual agencies and implementation planning. GeoComm offers additional detail
            concerning the closed station impact in section three of this report.



                         Public Safety Consulting, GIS, and Software
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                                                           Southeastern Regional Planning and Economic Development District
                                                                              Final Feasibility Report and Implementation Plan
July 2011                                                                                                             Findings   2-4



Inefficient Use of Financial Resources
The number and structure of PSAPs across the region creates inefficient use of valuable public resources.
           Massachusetts State 9-1-1 Department provides consistent call processing equipment for primary
            PSAPs but at a cost that exceeds efficiency. There are too many trunks, call answering
            workstations, and staff for the volume of calls for service in the region.
           The cost per 9-1-1 call varies greatly across agencies. Based on the reported 2010 9-1-1 call
            volume of 154,776 for the region, all agencies are collectively paying $76.75 per 9-1-1 call in
            personnel costs. When examined more closely, the range of cost per 9-1-1 call varies from a low
            of $28.72 to a high of $268.02 depending on the community being examined. While it is
            acknowledged that each agency performs significant activity beyond processing 9-1-1 calls, this
            consistent measure is an appropriate comparison of efficiencies across the region. In general, larger
            agencies are more cost effective than smaller agencies.
           The cost-savings identified in this report are very conservation and do not include current
            inefficiencies in the cost of facilities, training, equipment and maintenance. The actual cost impact of
            consolidation has the potential to go well beyond the initial $4 million in identified personnel
            savings. GeoComm observations, data collection, and interviews found that throughout the region
            there are inconsistent facilities and equipment.
           Some agencies utilize modern facilities and dispatch equipment and dispatch equipment while other
            agencies are in facilities that do not comply with industry standards and utilize obsolete technology.
           GeoComm observed and reviewed many systems that will need to be upgraded, improved, or
            replaced in the near future regardless of any move toward consolidation. The costs associated with
            moving toward a consolidated operation cannot be viewed in comparison to “zero-cost” as there
            are dramatic improvements needed, at significant cost, regardless of consolidation.

Each of the findings described above were assessed as part of this consolidation feasibility study process
with the underlying goal of any subsequent recommendations will enhance the delivery of public safety
services to the citizens in the region.




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GeoComm recognizes the importance of a local public safety presence in each of the participating
communities. Each local agency plays a large role in providing community services in addition to answering
and dispatching 9-1-1 calls.

Across the region Public Safety Answering Point (PSAP) personnel are involved in a variety of activities that
are unrelated to the effective delivery of 9-1-1 service. Some of these services could be provided to
citizens and first responders through the Regional Emergency Communications Centers (RECCs); however,
some services would need to be handled by the local community even after consolidation. Each local
community must make its own determination for handling these tasks consistent with the community
standard of care, service level expectations, and available resources. While some agencies may elect to add
staff to perform continuing activities, other agencies will modify the procedures for providing governmental
services. During the transition period, local communities will have the opportunity to educate their citizens
on new service methods. GeoComm outlines the following “closed station issues” that are of concern to
local agencies and provides recommendations and solutions.

                       Issue                                                            Response

                                                                   Dispatchers can provide responders with critical
                                                                   information from the Registry of Motor Vehicles, the
                                                                   Massachusetts State Police, the Criminal History
                                                                   Systems Board, the National Crime Information
                                                                   Center, FBI, and any other Police Department in the
                                                                   United States via the Law Enforcement Automated
                                                                   Processing System (LEAPS) terminal computer.
                                                                   The LEAPS terminals should be in both the RECC
                                                                   and individual Police Departments. The access to
Do the LEAPS Terminals need to be in both the
                                                                   computerized criminal history, motor vehicle,
regional dispatch center and individual Police
                                                                   warrant, and associated record databases is
Department?
                                                                   controlled in large part by the extant rules
                                                                   promulgated by federal and state repository
                                                                   authorities. If local Police Departments elect to
                                                                   retain a LEAPS terminal on-site the agency will be
                                                                   responsible for complying with LEAPS Terminal
                                                                   security, training, and management requirements. As
                                                                   mentioned in the previous reports, security issues are
                                                                   defined, costs and conditions of connectivity are
                                                                   regulated, and the actual placement of equipment


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                     Issue                                                             Response

                                                                 (hardware/software) is controlled. The RECCs may
                                                                 house and utilize the LEAPS platform on behalf of
                                                                 local Law Enforcement agencies as long as there is a
                                                                 formal demonstration that the Law Enforcement
                                                                 community members endorse and support the access
                                                                 to and use of such public and or restricted data,
                                                                 including criminal intelligence information.
                                                                 Some Police Stations will have sufficient security but
                                                                 others will require increased security measures, such
                                                                 as door alarms and intruder detection system.
                                                                 These measures are needed because of inherent
                                                                 issues with the building structure and the age of
                                                                 several buildings contributing to diminished security
                                                                 In addition to door alarms and intruder detection
How will weapons control be accomplished if the                  system, there should be on site security measures
dispatch function moves to a regional location?                  (i.e., surveillance cameras) to protect weapons,
Will added security be needed when the Police                    records, and other equipment.
Department is closed?
                                                                 Surveillance cameras are available as an enhancement
                                                                 to the systems mentioned above. The number of
                                                                 facilities across the region would prohibit effective
                                                                 real-time monitoring by the RECCs unless additional
                                                                 staff is allocated. However, on-demand monitoring
                                                                 would be available through web-link. All cameras
                                                                 should record to a digital medium capable of recall.
                                                                 GeoComm recommends non-emergency walk-in
                                                                 requests be handled during hours the station is open.
                                                                 This should be publicized and signage available at the
                                                                 station. Agencies will need to make appropriate
How will „walk-in‟ requests for information be
                                                                 changes to policies and procedures to adapt for the
handled? How will emergency refuge be handled
                                                                 revised service hours.
if the dispatch function moves to a regional
location?
                                                                 GeoComm recommends that a hot-dial telephone
                                                                 that automatically connects to the appropriate RECC
                                                                 be installed at the entrance to each closed station for
                                                                 use by citizens who arrive at the station to request


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                       Issue                                                             Response

                                                                   assistance or report an emergency. The RECC will
                                                                   receive the call via the 9-1-1 system and will handle it
                                                                   in accordance with standard operating procedures for
                                                                   any 9-1-1 call.
                                                                   The Safe Haven Act of Massachusetts (2004) allows a
                                                                   parent or guardian to legally abandon newborn infants
                                                                   seven days old or younger at a hospital, Police
                                                                   Station, or manned Fire Station without facing
                                                                   criminal prosecution. The Safe Haven Act requires
                                                                   leaving the newborn infant with an "appropriate
How will baby safe haven be handled if the
                                                                   person" at a designated facility defined as someone
dispatch function moves to a regional location?
                                                                   "who is able to ensure that the newborn infant is
                                                                   safe." GeoComm recommend use of the previously
                                                                   described hot-dial telephone to request dispatch of
                                                                   local Law Enforcement personnel for the purpose of
                                                                   accepting the voluntary abandonment of the newborn
                                                                   infant.
                                                                   GeoComm recommends use of the previously
                                                                   described hot-dial telephone to request dispatch of
                                                                   local Law Enforcement personnel for the purpose of
                                                                   responding to a domestic situation. The RECC will
                                                                   receive the call via the 9-1-1 system and will handle it
                                                                   in accordance with standard operating procedures for
How will domestic situations and drop off of                       any 9-1-1 call.
children for court imposed custody be handled if
the dispatch function moves to a regional location?                If a citizen needs to arrange for a drop off of children
                                                                   for court imposed custody, it should be properly
                                                                   scheduled with the Police Department during times
                                                                   when there are personnel to support the activities. If
                                                                   Police Department personnel are not available, an
                                                                   alternate safe and staffed location should be
                                                                   designated.
                                                                   The detention supervision and monitoring function
How will lock-up supervision be handled if the                     will remain the responsibility of the local Law
dispatch function moves to a regional location?                    Enforcement agency in compliance with appropriate
                                                                   state guidelines and regulations for detention and jail


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                       Issue                                                             Response

                                                                   facilities. While beyond the scope of this project,
                                                                   GeoComm acknowledges opportunities for local
                                                                   agencies to work together to consolidate booking,
                                                                   holding and jail facilities. The RECCs would not be
                                                                   expected to monitor prisoners remotely.
                                                                   In Massachusetts M.G.L. c. 209A sets the standards
                                                                   for obtaining a Restraining Order, also called an
                                                                   Order for Protection from Abuse. M.G.L. c. 209A
                                                                   authorizes the Court to create orders that protect
                                                                   people from abuse has very specific requirements for
Who will handle 24x7 209A restraining order                        obtaining a restraining order. After normal business
processing if the dispatch function moves to a                     hours, victims who call or visit the local Police Station
regional location?                                                 and use the hot-dial telephone will have the call
                                                                   processed in accordance with standard operating
                                                                   procedures. A local Law Enforcement officer will be
                                                                   dispatched to the victim‟s location and then follow
                                                                   standard procedures for obtaining emergency
                                                                   restraining orders.
                                                                   Section 12 procedures are currently in place to
                                                                   hospitalize an individual believed to meet the criteria
                                                                   for civil commitment. Certain individuals may be
                                                                   restrained and taken to a hospital in the belief that
Who will handle section 12 processing if the                       failure to hospitalize would create a likelihood of
dispatch function moves to a regional location?                    serious harm by reason of mental illness. These
                                                                   procedures would continue to be followed with
                                                                   minor communications alternations to account for
                                                                   the implementation of RECCs. It is not expected that
                                                                   significant procedural changes will be required.
                                                                   GeoComm recommends that burn permits be issued
                                                                   during normal business hours through the Police
Who will issue and report burn permits if the
                                                                   and/or Fire Department administrative offices.
dispatch function moves to a regional location?
                                                                   Agencies should explore an online interface for
                                                                   enhanced customer service and 24-hour processing.
                                                                   GeoComm recommends citation data reports be
Who will handle citation data reports if the
                                                                   requested at the local Police Department during
dispatch function moves to a regional location?
                                                                   normal business hours.


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                       Issue                                                             Response

                                                                   GeoComm recommends work detail assignments be
Who will handle work detail assignments if the
                                                                   requested and processed at the local Police
dispatch function moves to a regional location?
                                                                   Department during normal business hours.
                                                                   GeoComm recommends that field personnel who
                                                                   need to call in sick be instructed to notify the on-duty
Who will handle call-in for open shifts if the
                                                                   supervisor of the impacted agency. This call could be
dispatch function moves to a regional location?
                                                                   facilitated through RECC messaging, as defined by
                                                                   standard operating procedure.
                                                                   There must be a distinction between non-emergency
                                                                   requests for response and business calls. Non-
                                                                   emergency calls that require a public safety response,
                                                                   such as a property break-in, should be handled by the
                                                                   RECC in accordance with standard operating
                                                                   procedures. The RECC will dispatch the local
                                                                   department to respond to the incident. It is generally
Who will handle non-emergency calls to the
                                                                   acceptable that anyone desiring a response from
Police and Fire Departments if the dispatch
                                                                   Police, Fire, or EMS should call 9-1-1 in which case
function moves to a regional location?
                                                                   the caller would be connected with the RECC.
                                                                   Those who only want information or who need to
Who will handle business calls to the Police and
                                                                   conduct “business” such as an insurance company
Fire Departments if the dispatch function moves to
                                                                   seeking a copy of an accident report should call the
a regional location?
                                                                   seven-digit number of the local Police or Fire
                                                                   Department during regular business hours.
                                                                   GeoComm recommends a simple recording on
                                                                   business lines after hours directing callers to dial
                                                                   9-1-1 if they need Police, Fire, or ambulance
                                                                   assistance and to call back during normal business
                                                                   hours for administrative requests.
                                                                   GeoComm recommends that the RECC be
                                                                   authorized to maintain connectivity to the active
                                                                   warrant database for prompt and effective
Who will process warrant inquiries if the dispatch                 determination of such process. Standard Operating
function moves to a regional location?                             Procedures (SOPs) should be developed to require
                                                                   RECC staff to validate that a warrant is active and can
                                                                   be executed. Additional information, particularly
                                                                   related to officer safety shall be made available to the


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                       Issue                                                             Response

                                                                   appropriate field units per adopted procedures.
                                                                   The RECC dispatcher will be responsible for notifying
                                                                   all relevant public safety entities when roads are
Who will handle notification to all relevant                       closed.
public safety entities when roads are closed and
work details are present?                                          Policies and procedures can be developed that allow
                                                                   local agencies to report daily to the RECC for such
                                                                   conditions that require status monitoring.
                                                    There are a number of acceptable alternatives to
How will the integration of Record
                                                    achieve technical integration of records in a manner
Management Systems between communications
                                                    that protects the security and integrity of databases.
and between the RECC and the local agency be
                                                    Throughout the implementation process, this issue
handled if the dispatch function moves to a regional
                                                    will need to be explored from a technical, operational
location?
                                                    and policy perspective.
                                                    As noted elsewhere in this report and in all previous
                                                    reports, there are a substantial number of ancillary
                                                    duties completed within each of the existing PSAPs.
                                                    Each local community must go through the decision
                                                    making process of determining the resolution of each
                                                    ancillary duty. GeoComm is convinced that
                                                    acceptable alternatives exist although each
Will there be increased clerical work assigned to
                                                    community must develop its plan of action based on
patrol officers to make up for work no longer done
                                                    the standard of care, community expectations of
by dispatchers? If so, how will union resistance be
                                                    service, and available resources.
handled?

                                                                   Some of the functions currently performed by PSAP
                                                                   staff will need to be reassigned either to the RECC
                                                                   through interagency agreement and additional staff
                                                                   allocations, or to someone at the local agency, which
                                                                   may also require the agency to hire additional
                                                                   personnel to provide this service.
                                                                   Fire alarms should be covered by a clear policy
                                                                   established for the region. The reduction of direct
Will wired and wireless fire alarms be connected
                                                                   connect systems has been in place for a long time as
to the new regional dispatch location?
                                                                   adequate central station (private) services are
                                                                   available today. Special exceptions may apply,


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                      Issue                                                             Response

                                                                  however the dynamics must be defined by policies
                                                                  and procedures.

                                                                  After hours business calls should be handled through
How will after hours calls be routed to                           a telephone system in the local community, as noted
appropriate municipal departments or persons?                     above.




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Based on professional observations, interviews, and analysis of operations and financial data, GeoComm
recommends all agencies participating in the feasibility study conceptually agree to eventual consolidation of
9-1-1, non-emergency call processing, and public safety dispatch for Law Enforcement, Fire, and Emergency
Medical Services (EMS) operations. Such complete consolidation results in the greatest service
enhancement for citizens, visitors, and responders of the region, and ultimately results in much more
efficient services from a cost standpoint. As participating agencies consider committing to consolidation,
success must be built on a spirit of collaboration and trust.

Transition to a fully consolidated public safety communications system will require significant planning over
a period of several years. This final feasibility and implementation report provides recommendations that
should be enacted immediately, as well as recommendations that should be phased in over the near,
medium, and long-term implementation. While the recommendations reflect various objectives, steps, and
strategy for the region to consider; recommendations one through six are also distinct and independent of
a final decision towards consolidation. The participating communities would see significant benefit from
supporting and participating in the implementation of these specific recommendations.

GeoComm offers the following specific recommendations based on the assessments conducted in the
SRPEDD region:


Recommendation 1: GeoComm recommends adoption of a long-term goal of full Public
Safety Answering Point (PSAP) consolidation.
GeoComm has identified a significant number of public safety benefits to be achieved through consolidation.
Fully consolidated Regional Emergency Communications Centers will provide enhanced public safety
services to citizens and public safety agencies. Benefits include:
       Transition to consistent service levels across the entire region by improving the quality of service
        to the highest levels.
       Reduction in the transfer of 9-1-1 calls between PSAPs, resulting in quicker call processing, dispatch
        and response times, as well as reducing the potential for dropped calls, information loss on transfer
        and confusion to the callers.
       Enhanced resource management during large-scale incidents, natural disasters, and multi-
        jurisdiction/multi-agency and discipline incidents from a single point of control.
       Improved supervision and management structures providing enhanced employment opportunities
        for incumbent personnel.




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           Improved services and cost efficiencies for all agencies through economies of scale. Long-term cost
            efficiencies from eliminating duplicate and expensive technology such as Computer Aided Dispatch
            (CAD), Record Management Systems (RMS), 9-1-1 answering equipment, radio consoles, logging
            recorders, etc.
           By creating the synergy and resource sharing possible through consolidation, the local governments
            in the region will enhance public safety services while maintaining and in some cases, reducing costs
            over the long-term. There are significant start-up costs that will require capital outlay through local
            or grant resources.
           All participating jurisdictions should accept that significant obstacles must be addressed before
            consolidation can be fully implemented. However, political acceptance of the final destination is
            required before the path forward can be adequately planned. Based on the present situation,
            GeoComm believes the implementation planning and execution will take years to complete.
            However, all agencies participating in this feasibility study are encouraged to adopt the goal in
            concept and collaborate in further planning efforts.
           GeoComm recommends participating agencies sign an interlocal cooperation agreement, which will
            allow agencies further opportunity to collaborate and cooperatively share resources for mutual
            benefit. The agreement will formalize the relationship for emergency services in the region and
            should include operational, technical, governance, and equitable cost-sharing language.


Recommendation 2: GeoComm recommends establishment of a regional public safety
communications governance structure that is representative of the agencies in the region.
           The regional Public Safety Communications Board (PSCB) should consist of direct and indirect
            representation from the participating entities.
           The PSCB should adopt a mission statement and strategic planning framework that includes goals,
            objectives, and actions plans to formalize service delivery standards, staffing models, minimum
            technology requirements, funding sources, and cost-sharing methodologies that would apply to a
            consolidated communications operation.
           The PSCB should appoint a steering committee to begin the necessary implementation and
            transition planning at the operational and technical level.
           Participating agencies should be prepared to have personnel resources with sufficient expertise and
            time availability to participate on a committee focused on evaluating technology needs and
            solutions.
           GeoComm offers Attachment 2 “Planning Considerations for the Consolidated PSAP” providing
            further information on governance, roles, and responsibilities for the region.


Recommendation 3: GeoComm recommends formation of a regional administrative agency.
           GeoComm recommends the PSCB enter into a contract with SRPEDD to provide the regional
            administrative agency. The structure of the regional administrative agency should initially include a
            small scope of services to support existing PSAP operations; consolidation implementation planning
            and coordination items detailed in this report. The first position hired within this administrative
            program should be a regional director with extensive 9-1-1 expertise. SRPEDD will provide
            accounting, purchasing, payroll, office space, etc., for the regional public safety program.


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           The regional administrative agency will coordinate the extensive planning and support activities
            necessary for successful implementation. The process of transition planning is complex and time
            consuming.
           Transition and implementation planning leadership within this agency will bring supplemental
            expertise to the project and will ensure that the project stays on-track without perceived bias
            toward any specific participant.
           The regional administrative agency will develop a comprehensive funding plan based on solicitation
            of grant support for the construction of two Regional Emergency Communications Center (RECC)
            facilities based on the specifications provided earlier in this project. In addition, funding to support
            a regional trunked radio system should be included.
           The regional administrative agency should immediately provide support and coordination of crucial
            public safety communications needs on a regional basis while simultaneously coordinating
            implementation of long-term consolidation.
           The regional administrative agency should provide policy level coordination with 9-1-1 service
            providers, wireless service providers, and Massachusetts State 9-1-1 Department.
           The regional administrative agency should coordinate the regional Master Street Address Guide
            (MSAG) and Geographic Information system (GIS) datasets in preparation for Next Generation 9-
            1-1 (NG9-1-1), and work with the local jurisdictions to establish regional MSAG standards, taking
            into account the local practices.
           Regardless of consolidation, a subcommittee should form as a directive from the PSCB and be
            facilitated by the regional administrative agency to focus on current MSAG and GIS issues. The
            subcommittee should consist of local 9-1-1 liaisons in combination with public safety personnel in
            towns and communities where the liaison is not currently within a public safety agency. The
            subcommittee should take the following immediate steps:
               Establish MSAG standards that will benefit all communities. The standards should take into
                account NENA recommendations and database provider and local CAD requirements.
               Develop and present training on the standards, so the 9-1-1 liaisons understand how to
                incorporate the standards into their daily workflow.
               Review the fallout from the data report card and begin making adjustments based on the new
                standards.
               Communicate the new standards and any changes that impact the MSAG to the Office of
                Geographic Information (MassGIS). After the standards are implemented, a workflow should
                be established to provide MassGIS with any local development that affects the MSAG such as
                new subdivision or annexations.
               The subcommittee will need to make a decision on reconciling existing MSAG entries to the
                new standards. GeoComm recommends a gradual process of bringing existing records in
                alignment with the standards.
               The regional administrative agency should coordinate technology needs to allow for a
                consistent use of technology in the region. Consistent use of technology and systems in a
                consolidated environment allows for reduced costs associated with procurement, connectivity,
                and maintenance.



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           The regional administrative agency should provide guidance for Regional Continuity of Operations
            Planning (COOP) for the RECCs. This is necessary since the RECCs will be responsible for
            providing effective resource management during large-scale incidents, natural disasters, and multi-
            jurisdiction/multi-agency and discipline incidents from a single point of control rather than
            fragmenting control among multiple PSAPs.
           The regional administrative agency should undertake the development of standardized job
            descriptions for all participants. Following development of the staffing structure, examination of
            union contracts for 9-1-1 personnel should be conducted so that an appropriate and attractive
            compensation and benefit structure is implemented. Detailed personnel planning should include
            examination of existing collective bargaining agreements, personnel policies, compensation and
            benefits, career paths, and training.
           It is GeoComm’s view that the question of whether or not the dispatch center employees of this
            new entity are to be organized into a union is a question for those employees to answer for
            themselves. The employing entity would not be one of the current employers, therefore existing
            contracts (which are between those existing employers and their employees) ought not apply.
            Clearly, if the employees of the new dispatching entity chose to organize, the new entity would
            then negotiate appropriate contracts with the said union(s).


Recommendation 4: GeoComm recommends formation of a regional training program.
           An immediate concern, even prior to consolidation, is the PSAPs that have individuals assigned to
            perform 9-1-1 call taking and dispatching duties but have never had any formal training. If a PSAP
            staff member has not completed minimum training requirements of the state, GeoComm strongly
            encourages the PSAP to send the personnel to the two-day 9-1-1 course offered by the
            Massachusetts State 9-1-1 Department, at a minimum. Ideally, those people who are permanently
            assigned to work inside a PSAP should attend and successfully complete the five-week training
            academy as well.
           GeoComm recommends that each PSAP immediately comply with federal laws identified in the
            Title II regulations of the Americans with Disabilities Act (ADA) as it relates to the provision of
            telephone emergency services to people who are deaf, deaf-blind, hard of hearing, or have a speech
            impairment. PSAPs are required to provide each person assigned within a PSAP who has the
            responsibility to answer emergency calls with comprehensive training on effectively recognizing and
            handling teletypewriter (TTY) calls. This is a federal law in effect since 1990 and applies to primary
            and secondary PSAPs. Further, the Department of Justice requires that each person assigned
            within a PSAP also receive refresher TTY training as often as other training but at a minimum of
            every six months.
           GeoComm recommends that specific training is formulated to address other duties as assigned to
            PSAP personnel during the transitional period, which may include jail training, customer interaction,
            booking procedures, etc. While PSAP personnel would not be assigned these ancillary duties in a
            perfect environment, it is critical to train the personnel with these multiple, and at times,
            competing priorities, on how the agency directs the employee to respond. Since the timeline for
            consolidation is extended, enhanced training for current duties is recommended as a priority. An
            example is when a jail incident occurs at the same time as an emergency call is received and how
            the single employee is directed to act in terms of priority of incidents.




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           GeoComm recommends that PSAPs acquire formal training for its trainers and adopt a formal
            Communications Training Officer (CTO) program to begin standardized training and/or strengthen
            existing in-house training. The CTO training program should at a minimum meet the Minimum
            Training Standards for Public Safety Communications Training Officer - APCO ANS 3.101.1-2007.
           GeoComm recommends that each PSAP develop or acquire a training course for all PSAP
            personnel which meets or exceeds the Minimum Training Standards for Public Safety
            Telecommunicators - APCO ANS 3.103.1-2010. The standard identifies minimum training
            requirements for public safety call takers, Fire service dispatchers, Law Enforcement dispatchers,
            and EMS dispatchers and will achieve improved responder safety through effective call
            prioritization, call handling, field unit resource management, radio discipline and immediate access
            to additional resources all public safety disciplines.
           Another benefit derived from a formalized, consistent training program is the ability of personnel in
            each RECC to support any public safety event in the region. Both RECCs will operate in identical
            environments with regards to training, SOPs, technology and data and each will have the capability
            of receiving 9-1-1 calls that may overflow from the other center each RECC. This structure allows
            each RECC to be expandable due to the equally trained and available staff at the alternate RECC.
            As necessary to support major events, the staff numbers available may be increased to a level
            beyond the physical capacity of the Primary PSAP by synergizing with the other RECC. For the
            duration of the crisis, each RECC may support the incident by taking routine calls, handling non-
            emergency calls by telephone and maintaining situational awareness of units not directly involved
            but within close proximity to the scene. In summary, the public safety communication resources
            for every call are substantially greater and capable of supporting improved safety than the
            traditional one agency, one dispatcher model.
           GeoComm recommends that PSAPs adopt a formal training program for supervisors which meets
            or exceeds APCO’s Minimum Training Standards for Public Safety Communications First-Level
            Supervisor.
           As another positive outcome of formal, standardized regional training, GeoComm recommends
            that the region establish a Telecommunicator Emergency Response Taskforce (TERT) in
            accordance with the APCO/NENA ANS 1.105.1-2009 Standard for Telecommunicator Emergency
            Response Taskforce (TERT). This program leads to the establishment of predetermined and
            selected trained teams of individuals who can be mobilized quickly and deployed to provide mutual
            aid and to assist communications centers during disasters and other emergency situations.
           It is important to note that this step should be implemented immediately and in advance of actual
            consolidation. This training will provide the current PSAPs training in the short-term as the region
            moves towards consolidation. The regional training program could facilitate the implementation of
            TERT, provide opportunities for experience, and then allow for transition to state and national
            responses by the time the two RECCs are operational. At that point the trained TERT operators
            would participate in the state and national TERT initiatives.




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Recommendation 5: GeoComm recommends implementation of a regional trunked public
safety radio system.
           GeoComm recommends the establishment of a technical subcommittee to examine the issues
            impacting implementation of a new regional trunked public safety radio system. The subcommittee,
            through the regional administrative agency, should begin dialog with the Massachusetts State Police
            (MSP) to determine the viability, capacity and cost of extending/expanding the state radio system to
            local agencies in the region. The MSP trunked radio system provides 95 percent portable coverage
            on- the-street and should provide high levels of in-building service although the systems has not
            been rated for in-building coverage. The MSP has permitted local agencies to use the radio system
            where it is determined that there is sufficient capacity to handle the additional radios local
            participation would imply. The MSP does not currently have and has no plans to charge ongoing
            fees for use of the radio system by local governments.
           Local governments interested in using the system are responsible for contributing the required
            capital support for infrastructure for capacity expansion necessary to join the system. In other
            words, if added transmitters/receivers are needed in a given area to beef up the system’s capacity,
            the local participants would have to purchase them.
           In order to proceed with appropriate planning activities, the technical subcommittee must develop
            performance specifications for a regional trunked radio system. A full and accurate inventory of
            assets (subscriber; base; repeater; fixed) needs to be conducted along with a coverage and capacity
            study.
           GeoComm recommends improved regional interoperability through the use of a modern and
            coordinated system. The system should conserve scarce radio spectrum and provide for rapid and
            very flexible interoperability across the region. In addition, regionalized trunking systems with
            interoperability overlays should be developed and appropriate interoperability channels assigned as
            part of the consolidation planning. Any regional public safety radio system should encompass the
            Project 25 (P25) digital radio national standards. These standards allow interoperability between
            various vendor radios, as well as backward compatibility with analog radio systems.
           Modern radio systems will have a significant cost for ongoing maintenance. These radios, from the
            tower site to the subscriber unit, are complex, computerized systems. With proper maintenance,
            they can be continually upgraded and modernized and will operate at peak system efficiency. In
            addition, the ongoing maintenance program will minimize emergency situations and if properly
            administered provide for systematic and incremental upgrading. Past experience shows that the
            system maintenance cost is approximately five percent of the original total price. This cost includes
            both hardware and software maintenance and software upgrades. Trunking radio systems, either
            analog or digital, are based on very sophisticated software which must be regularly managed and
            maintained. Software is a necessary part of the system and often accounts for approximately one-
            third of the maintenance cost.
           The technical subcommittee should develop a plan with the ultimate goal of meeting Executive
            Office of Public Safety and Security Statewide Interoperability Emergency Communications
            guidelines. Achieving these guidelines would result in a clear path to achieving Level 5 of the
            SAFECOM Interoperability Continuum. The GeoComm recommendations and enhancements
            discussed would result in a standards based (P25) shared system. The P25 standard is consistent
            with federal funding requirements for mall public safety grant programs and ensures interoperability
            with federal radio operations.



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           GeoComm has included Attachment 3 “Trunked Radio-A Short Description” within this Final
            Feasibility Report and Implementation Plan report.


Recommendation 6: GeoComm recommends implementation of a regional Computer Aided
Dispatch (CAD) system.
           GeoComm recommends the establishment of a CAD task force to examine the issues impacting
            implementation of a new regional CAD system, including determination of the appropriate technical
            standards for any coordinated system. The task force should detail the functional requirements of
            the system, technical needs, and parameters to ensure that the goal of a centralized single CAD
            system is met.
           Once the technical CAD task force determines technical needs and parameters, activities should
            include planning toward a centralized single system. The CAD task force needs to determine
            whether to sole-source the CAD procurement for the RECCs or to go through a competitive
            process. GeoComm found that IMC (TriTech) CAD is used at most existing PSAPs and this system
            should be able to be leveraged for use region wide and at the RECCs, using an existing system
            would allow for a simpler transition and less configuration time. However, consolidation also
            provides an opportunity for a new CAD system to be chosen and installed if the region so desires.
            Regardless of the path chosen by the CAD task force, the region’s cost will be significant and the
            choice is that of the region’s stakeholders.
           The CAD task force will need to develop detailed transition planning with the goal that ensures
            that agencies dispatched by a consolidated PSAP will continue to be able to access call reports,
            either through local access to a records management systems (RMS) supplied by the RECC, or
            through an interface between the CAD system at the RECC and the individual agency RMS. The
            final step in the plan is the completion of a fully migrated CAD and subsidiary programs such as
            RMS on a common platform that has sufficient security measures included to allow access to only
            authorized users.
           The CAD task force should evaluate expanded technology to directly assist field units with
            information flow. With appropriate technological advances, sensitive information can be provided
            quietly, in real time to responders. In addition, resources such as photographs, building floor plans,
            closed circuit television feeds and audio monitoring of an evolving scene can be transmitted directly
            to the most appropriate unit.




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Recommendation 7: GeoComm recommends consolidation of the current primary and
secondary PSAPs into two Regional Emergency Communications Centers with community
distribution as follows:

                              RECC West                                        RECC East
                            Berkley                                         Acushnet
                            Dighton                                         Dartmouth
                            Easton                                          Fairhaven
                            Fall River                                      Freetown
                            Mansfield                                       Lakeville
                            Norton                                          Marion
                            Raynham                                         Middleborough
                            Swansea                                         New Bedford
                            Taunton                                         Wareham



GeoComm recommends creation of a RECC West and RECC East to provide call taking and dispatch for
the entire subset of current PSAPs serving the communities. The RECCs would become the principal
recipient of Massachusetts State 9-1-1 grant funds. The construction of new public safety communications
facilities is a long-term project with significant financial implications. GeoComm’s findings show that none
of the current facilities are appropriate for housing a consolidated center without extensive renovation.
Therefore, GeoComm recommends that the region commit to the construction of two new public safety
communications facilities to accommodate the unique needs of the region.

The new facilities should be constructed in geographically diverse areas and in locations that provide both
the technical and operational requirements necessary to effectively serve all public safety agencies and
PSAPs employees today and into the future. The advantages of two RECCs include:
           Redundancy: The RECCs would serve as backup or alternate PSAP facility for each, during period
            of extended service interruption at either site.
           Geographic location: The RECCs would be physically located within the region served yet
            sufficiently removed from the other RECC to appropriately serve as backup.
           Primary PSAPs: Each communications center serves as a Primary PSAP for wireline 9-1-1, non-
            emergency calls and dispatch services within the respective communities. There would be no
            secondary PSAPs thereby eliminating the need to transfer 9-1-1 callers.




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           By not transferring an emergency call, the risk of disconnection due to technical failure is reduced
            as is the risk of a misrouted transfer. In addition, the elimination of call transfer can save as much
            as 30 seconds in the time between call receipt and dispatch of emergency responders.1
           Wireless 9-1-1 Calls: The Massachusetts State 9-1-1 Department is evaluating the potential of re-
            directing wireless 9-1-1 calls to regional PSAPs and RECCs. They are currently using Wireless
            Direct software to monitor the scenario of routing wireless 9-1-1 calls to Boston for dispatch
            rather than through the Massachusetts State Police. After the two RECCs are operational in the
            SRPEDD region, the PSCB may want to consider redirecting wireless 9-1-1 calls originating in the
            service area to the RECCs. By that time, more information from the test scenarios will be available
            to the PSCB and it can evaluate the impact on existing staffing, facilities and technology.
           Shared Technology: Long-term cost efficiencies from eliminating duplicate and expensive
            technology such as CAD, Record Management Systems (RMS), 9-1-1 answering equipment, radio
            consoles, logging recorders, etc.
           A consolidated environment also allows prompt reassignment of field units to a specialized
            dispatcher when call situational variables warrant such dedicated staff. The practice of attempting
            to handle multiple units via a single channel or frequency may be modified, based on actual call load
            and type, and be adjusted to maximize the level of service to any one or several field units.


Recommendation 8: GeoComm recommends a staffing structure be adopted for the new
consolidated operation that ensures effective long-term management, supervision and
staffing.
           The Public Safety Communications Director employed by the regional administrative agency should
            become the executive officer of the RECCs.
           Each RECC should be managed by a high skilled, professional manager reporting to the Public Safety
            Communications Director.
           Supervisory and operational personnel structures should be established to provide employment
            opportunities for incumbent personnel and a challenging career ladder for professional
            telecommunicators. As noted above, following development of the staffing structure, examination
            of union contracts for 9-1-1 personnel should be conducted so that an appropriate and attractive
            compensation and benefit structure is implemented. Detailed personnel planning should include
            examination of existing collective bargaining agreements, personnel policies, compensation and
            benefits, career paths, and training.
           The region’s transition plan will need to include a budget for start-up costs of two new facilities real
            estate, construction, equipment procurement, and project management funded through grants or
            equitable agency contributions. Financial impact is offered in section five of this report.




1
    1 NFPA Standard 1221, section 7.4



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Recommendation 9: GeoComm recommends each agency implement a plan to transition
the current ancillary duties performed by PSAP staff.
GeoComm provides the following recommendations for closed station issues. A matrix of specific issues
and solutions is provided in section three.
           Each closed station will need to determine which functions can be assimilated into its residual
            operation and which functions need an alternative local solution.
           GeoComm recommends an aggressive public education effort to instruct people to call 9-1-1 when
            a public safety response is required, and to identify the situations that merit a response and/or
            constitute an emergency. GeoComm recommends installing a hot-dial at each previous PSAP
            location. If a citizen responded to a previous PSAP location and needed assistance, the hot-dial
            telephone would connect them to the appropriate RECC and the call would be handled in
            accordance with standard operation procedures for any 9-1-1 call.
           In order to monitor property such as weapons and other sensitive material at to-be-closed PSAPs,
            said agencies should considered installing building security systems at any station that will be
            unstaffed. The security system can consist of door alarms, intruder detection system, and other
            technology, as appropriate. In some cases, current facilities may need to improve building security
            through construction enhancements. Security issues must be evaluated by the local government on
            a case-by-case basis.
           Policy and procedures should be developed that direct basic citizens requests to normal business
            hours. Examples of these citizen requests include general data reporting, issuing burn permits, or
            citizen fingerprinting can be performed from weekdays from 8 a.m. - 5 p.m.




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This section of the feasibility report is intended to provide the 9-1-1 Steering Committee and the
participating communities with a cost summary involved in implementation of the recommendations
contained within the report. The purpose of this financial overview is not to provide precise budgetary
information but rather to provide a high level overview sufficient for local agencies to evaluate the
anticipated financial impact of moving forward with consolidation and development of a detailed
implementation planning process.

In the previous reports, GeoComm acknowledged that while many agencies provided the budgetary and
cost information requested, others provided no financial data or limited information that is impossible to
assess in a consistent manner. As a result, this financial overview is based on the following foundation:

    1. Comparison of current personnel related costs of the participating agencies and personnel related
       costs of the consolidation model recommended.
    2. Identification of budget estimates for general operations of the consolidation model recommended.
    3. Identification of budgetary estimates for facility construction.
    4. Identification of the costs associated with the basic “closed station” issues identified in the report
       along with the acknowledgement that select agencies will make decisions to go beyond the basic
       recommendations at their own cost.

GeoComm determined that the financial assessment utilizing the above principles presents a compelling
case for full consolidation considering the public safety enhancements expected. While it is acknowledged
that a more robust assessment, beyond the scope of this project, would focus on further identification and
analysis of current operational, training, and maintenance costs, it is highly likely the resulting data would
further support consolidation due to additional economies of scale.

As noted in the previous memoranda, most agencies in the region are experiencing a budget crisis and must
explore innovative, cost-effective processes for delivering public safety services. This situation is not unique
to the public safety agencies in the SRPEDD region. On April 27, 2011, the International Association of
Chiefs of Police (IACP) released the results of a comprehensive survey of Law Enforcement leaders on the
impact the new economy is having on their ability to deliver services. According to the IACP, 94 percent of
respondents said they are seeing a “new reality” in American policing. In addition, according to the survey,
over 85 percent of agencies reported that they were forced to reduce their budget over the last year with
nearly half of agencies surveyed reporting that they had to lay-off or furlough staff in the past 12 months.
Most agencies participating in the survey do not anticipate the reductions or the seriousness of the problem
to end soon with over 40 percent said the coming year presented a serious or severe problem to their
agency.


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Early in the data collection process and during interviews with agency personnel it became obvious that
there are significant inconsistencies in the financial tracking procedures of the participating agencies.
Several of the agencies were unable to produce accurate financial numbers as operational costs are
contained in a larger department budget. These inconsistencies contributed to an inability to effectively
assess and compare cost implications across all PSAPs. As part of this assessment, GeoComm accepted the
financial data provided by participating agencies for the "personnel" line item without independent
validation. In some cases, where the financial information originally presented appeared inconsistent with
observations, additional clarification was pursued and where possible, revisions are included in this final
report. Based on the personnel benefits data collected, a very conservative across-the-board benefits cost
of 30 percent is included. The financial information contained in this report is used as a comparison tool
only to examine the financial feasibility of consolidation options.

GeoComm has projected the staff support that would be needed to operate the regional administrative
agency and the Regional Emergency Communications Centers (RECCs). Assumptions have been made
regarding equipment and maintenance costs to be used for comparative purposes. GeoComm has
developed facility recommendations and an equitable cost-sharing model for further consideration during
the implementation planning phase.

One of the most controversial issues impacted by the consolidation recommendation is the disposition of
ancillary or “closed station” duties. In all cases, telecommunications personnel provide local services
beyond the processing of 9-1-1 calls and dispatching responders. GeoComm has provided
recommendations for the closed station issues identified in the original request for proposals associated
with this project along with issues identified during site visits and interviews.



Current Budget Snapshot
As noted above, a consistent comparison of the existing PSAP expenditures is extremely difficult to
produce. Among the 26 participating primary and secondary agencies, it is reported that approximately
$11,878,569 is spent annually for personnel, of which $10,505,635 is from local funds and $1,372,934 is
received from state 9-1-1 department contributions. This personnel cost includes approximately 180 full-
time and 37 part-time dispatch personnel supporting all of the agencies. Based on the reported 2010 9-1-1
call volume of 154,776 for the region, all agencies are collectively paying $76.75 per 9-1-1 call in personnel
costs. When examined more closely, the range of cost per 9-1-1 call varies from a low of $28.72 to a high
of $268.02 depending on the community being examined. Calculations using non-emergency call volume
are equally interesting. However, due to the inconsistent mechanisms for tracking non-emergency and
business telephone calls the reported volume lacks sufficient credibility to be a part of the financial
assessment. Reported non-emergency call volume is used as a basis for projecting PSAP staffing needs.



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While costs are currently being incurred for supervision and management functions performed at the
various PSAPs, this is extremely difficult to quantify due to the organizational structures and budgetary
processes in each agency. Further, important administrative activities are either not performed or the cost
of those activities are imbedded in a larger department budget.



Recommendation 1: GeoComm recommends adoption of a long-term goal of full
Public Safety Answering Point (PSAP) consolidation
GeoComm’s recommendation number one is adoption of a long-term goal of full consolidation of 9-1-1 call
receipt and dispatching services for Police, Fire, and EMS. Adoption of the goal is suggested as an agency
commitment to the principles of enhancing public safety services in the region and for participation in
additional implementation planning. There are no direct expenditures associated with implementation of
recommendation number one.



Recommendation 2: GeoComm recommends establishment of a regional public
safety communications governance structure that is representative of the agencies in
the region.
GeoComm recommends the establishment of a representative governance structure through interlocal
cooperation agreement. There are no direct expenditures associated with implementation of
recommendation number two.



Recommendation 3: GeoComm recommends formation of a regional administrative
agency.
While the primary objective of GeoComm’s recommendation for a regional administrative agency is to
coordinate and facilitate the implementation of recommendations resulting from this feasibility study, the
secondary objectives to support regional public safety communications justify the agency regardless of any
move toward operational consolidation. The benefits associated with this recommendation are detailed in
previous reports and previous sections of this Feasibility Report and Implementation Plan.

GeoComm recommends an existing agency, such as SRPEDD, provide the necessary administrative
structure (payroll, executive leadership, purchasing, human resources coordination, etc.) in exchange for a
contracted service fee. The budgetary costs associated with operation of the regional administrative agency
are summarized on the following page:




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            Regional Administrative Agency

                                                                                                       Annual
            Expense Category
                                                                                                       Budget
            Personnel Expense
            Public Safety Communications Director                                                        $93,000
            Administrative Assistant                                                                     $35,000
            Benefits (35%)                                                                               $45,000
            Subtotal                                                                                   $173,000

            Operating Expense
            Supplies, Office Space, Utilities, Legal, Professional Fees (38% of staff)                    $65,000
            Travel, Training, Mileage                                                                     $10,000
            Subtotal                                                                                     $75,000

            Totals                                                                                     $248,000

GeoComm recommends the Massachusetts State 9-1-1 Department provide financial support for the
regional administrative agency through an existing or new grant program. SRPEDD appears to be an
eligible entity to receive funding (as the recipient of the grant supporting this feasibility study) on behalf of
the local communities. GeoComm provides additional grant details as well as the Executive Office of Public
Safety and Security State 9-1-1 Department Guidelines and Application Package in Attachment 4, Grant
Summary and Grant Applications of this report. Although GeoComm asserts state financial support of the
regional administrative agency is highly justified, in order to complete the assessment utilizing a worst-case
scenario, GeoComm assumed the state would not provide funding to support the administrative agency.
Therefore, the funds needed to support the agency are indicated as a cost-shared local expense agreed to
by each of the participating communities.

There are a number of acceptable methods for determining an equitable cost-sharing mechanism. For
simplicity, GeoComm recommends this fee should initially be based on the percentage of population served
until such time as more sophisticated cost-sharing models can take advantage of accurate, consistent
workload reporting through the PSAPs.




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Based on the projected costs of the administrative agency and the recommended cost-share methodology,
each agency would be responsible for the indicated coordination fee in 2012:

                                                                                     Regional
                                                                    Percentage       Administrative
                      Community                Population           of Regional      Agency
                                                                    Population       Cost-share
                                                                                     (Population)
                      Acushnet                            10,607           2.23%                $5,536
                      Berkley                              6,498           1.37%                $3,392
                      Dartmouth                           33,154           6.98%               $17,304
                      Dighton                              6,175           1.30%                $3,223
                      Easton                              23,352           4.91%               $12,188
                      Fairhaven                           16,111           3.39%                $8,409
                      Fall River                          91,938          19.35%               $47,985
                      Freetown                             9,076           1.91%                $4,737
                      Lakeville                            9,829           2.07%                $5,130
                      Mansfield                           23,303           4.90%               $12,163
                      Marion                               5,183           1.09%                $2,705
                      Middleborough                       22,207           4.67%               $11,591
                      New Bedford                         91,550          19.27%               $47,783
                      Norton                              19,315           4.06%               $10,081
                      Raynham                             13,648           2.87%                $7,123
                      Swansea                             16,175           3.40%                $8,442
                      Taunton                             55,815          11.75%               $29,132
                      Wareham                             21,221           4.47%               $11,076
                      Totals                           475,157          100.00%              $248,000




Recommendation 4: GeoComm recommends formation of a regional training
program.
GeoComm recommends the regional administrative agency identified in recommendation three assume
coordination responsibility for creating and facilitating high quality public safety communications training in
the SRPEDD region. The primary costs associated with this recommendation are personnel costs to
support a regional training manager totaling $104,500.



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These costs would be added to the regional administrative agency budget detailed in recommendation
three, resulting in an increase in agency coordination fees, as follows below:



                                                                                       Admin
                                                                       Percentage
                                                                                       Agency
                    Community                     Population           of Regional
                                                                                       Cost-share
                                                                       Population
                                                                                       (Population)

                    Acushnet                                 10,607           2.23%            $2,333
                    Berkley                                    6,498          1.37%            $1,429
                    Dartmouth                                33,154           6.98%            $7,291
                    Dighton                                    6,175          1.30%            $1,358
                    Easton                                   23,352           4.91%            $5,136
                    Fairhaven                                16,111           3.39%            $3,543
                    Fall River                               91,938         19.35%            $20,220
                    Freetown                                   9,076          1.91%            $1,996
                    Lakeville                                  9,829          2.07%            $2,162
                    Mansfield                                23,303           4.90%            $5,125
                    Marion                                     5,183          1.09%            $1,140
                    Middleborough                            22,207           4.67%            $4,884
                    New Bedford                              91,550         19.27%            $20,134
                    Norton                                   19,315           4.06%            $4,248
                    Raynham                                  13,648           2.87%            $3,002
                    Swansea                                  16,175           3.40%            $3,557
                    Taunton                                  55,815         11.75%            $12,275
                    Wareham                                  21,221           4.47%            $4,667
                    Totals                                 475,157        100.00%           $104,500




Recommendation 5: GeoComm recommends implementation of a regional trunked
public safety radio system.
As noted in the report, consolidation requires a significant change to the current radio system
design. None of the existing systems would provide sufficient capacity or coverage for agencies served by
either consolidated center. GeoComm recommends a technical committee be established to determine
the best option for transition to a trunked public safety radio system.



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The region would either design and implement a new trunked system or join an existing system such as the
one operated by the Massachusetts State Police. There are major cost considerations of both approaches,
but those cost impacts are dramatically different.

Given the current financial condition of local governments in the SRPEDD region, it is highly questionable
whether consolidation could move forward without financial support for public safety radio system
development. GeoComm recommends pursuit of technology grants to offset radio system design and
implementation. As noted previously, the current effort by the Southeast Regional Homeland Security
Advisory Council to develop a multi-county wireless infrastructure is a promising undertaking designed to
enhance public safety communications and interoperability throughout the region. GeoComm strongly
recommends the issue of consolidation be considered as part of this regional wireless communications
system planning effort. It is entirely possible to synergize these efforts in a manner that leverages the
success of both projects and maximizes the investment of public funds.

There are no direct expenditures associated with development of the recommended committee which
should be charged with development of a financial plan to support any committee recommendations.



Recommendation 6: GeoComm recommends implementation of a regional
Computer Aided Dispatch (CAD) system.
GeoComm recommends the establishment of a CAD task force to examine the issues impacting
implementation of a new regional CAD system, including determination of the appropriate technical
standards for any coordinated system. The committee should detail the functional requirements of the
system, technical needs, and parameters to ensure that goal of a centralized single CAD system are met.

Most of the participating agencies in the region currently operate the TriTech Imc CAD. During
GeoComm's site visits and observation time, there appeared to be general satisfaction with this product.
Imc is able to transition its product for use at the RECCs by aggregating much of the applicable
configuration information from the existing individual CAD systems into a single larger system.

While there will be significant cost involved, the approach will be much faster and less costly than designing
and procuring a new large CAD. All participating agencies currently using the Imc CAD would see a
reduction in software maintenance. There are no direct expenditures associated with development of the
recommended committee which should be charged with development of a financial plan to support any
committee recommendations.




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Recommendation 7: GeoComm recommends consolidation of the current primary
and secondary PSAPs into two Regional Emergency Communications Centers.
GeoComm recommends that two redundant RECCs be constructed. Both facilities would be sized and
equipped to accommodate the activity in the entire region should there be a failure of either facility.
GeoComm estimates the total construction cost of the two facilities to be $4.4 million, with administrative
agency office space contained within one of the RECC facilities. GeoComm recommends the region apply
for Massachusetts State 9-1-1 Development Grants to fund all initial construction and start-up costs.
Without a supplemental funding source for start-up costs, it is unlikely any of the agencies could participate
due to the financial burden of front-loaded capital costs.



Recommendation 8: GeoComm recommends a staffing structure be adopted for the
new consolidated operation that ensures effective long-term management,
supervision, and staffing.
As detailed in the previous reports and contained within Appendix A, GeoComm uses a complex
methodology for calculating PSAP staffing needs. The results of our analysis is based on a total call volume
of 1,138,216, which includes all reported 9-1-1 and non-emergency calls for service along with tallied
incidents. This call volume used for revised staffing calculations was endorsed by the 9-1-1 Steering
Committee at its June 2011 meeting.

GeoComm recommends allocation of a full-time professional manager in each RECC and three technical
positions to support both RECCs. The operational coverage positions recommended for each of the
RECCs are commonly referred to as “staffing structure” since these positions must be filled on a
continuous basis. The other factor in staffing structure relates to dispatch workflow. Most of the current
PSAPs operate in an environment where the same person processes the call from a citizen and dispatches
appropriate field responders. In the RECC environment, workflow would be handled in the more efficient
"two stage dispatch" model where the call taker enters information into the CAD system to be dispatched
by a colleague. The recommended coverage positions or staffing structure for each RECC includes a shift
supervisor, police dispatcher, fire dispatcher and call-taker positions.


GeoComm analyzed the reported calls for service to include dispatched incidents and made the
determination that an administrative dispatcher position is needed in each RECC to accommodate the
heavy radio traffic associated with command, support, and administrative staff during normal business hours
of Monday through Friday from 8:00 a.m. until 5:00 p.m.




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In addition, GeoComm used the Erlang-C and Project RETAINS processes to provide input to determine if
anticipated call volume is sufficient to warrant additional 9-1-1 call taker staffing. This analysis utilized 2010
call volume totals for the agencies allocated to the East and West Regional Emergency Communications
Centers and the call parameters described in GeoComm’s staffing methodology.

Based on the allocation of agencies to the two RECCs, the resulting call volume and call duration factors,
the following number of workload positions would be required to achieve the performance standard of
9-1-1 calls being answered in ten seconds or less 90 percent of the time:

                                     RECC             Annual Call           Call Taker
                                                      Volume                Positions
                                                                            Per Shift
                                     West                       580,419                 5
                                     East                       557,797                 5

The staffing reflected in the above chart should not be perceived as “minimum staffing” per shift. Due to
the fluctuation of call volume, management should have the flexibility to schedule staff as needed to
appropriately handle peak workload. GeoComm further recommends that staff be cross-trained so that
any telecommunicator could adequately perform within any line-position. This level of cross training is
more staff efficient.

Utilizing this analysis and the net available work hours calculation, the following personnel allocation levels
are required for each RECC under the partial consolidation model:

                                                                                             9-1-1          Total
   RECC            Total            Police             Administrative        Fire/EMS
                                                                                             Call           Non-
   WEST            Supervisor       Dispatcher         Dispatcher            Dispatcher
                                                                                             Taker          Supervisor
   Coverage
                               1                  1                   .33                1             5                 7.33
   Positions
   Personnel                   6                5.7                   1.9              5.7           28.5                     42
                                                                                             9-1-1          Total
   RECC            Total            Police             Administrative        Fire/EMS
                                                                                             Call           Non-
   EAST            Supervisor       Dispatcher         Dispatcher            Dispatcher
                                                                                             Taker          Supervisor
   Coverage
                               1                  1                   .33                1             5                 7.33
   Positions
   Personnel                   6                5.7                   1.9              5.7           28.5                     42




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Therefore, based on required staffing and net available work hours, GeoComm recommends six authorized
shift supervisors for each of the RECCs. Each RECC requires 42 non-supervisory line personnel. This
staffing assessment is based on processing 9-1-1 and non-emergency calls and dispatching calls to
appropriate field responders along with the corresponding support activity.

If ancillary duties are assigned to the RECCs, the impact on staffing must be assessed in addition to these
core duties. Below is a summary of the total recommended personnel allocation:


              Personnel Allocation Summary
                                                     Regional
                                                     Administrative RECC                  RECC
              Position                               Agency         West                  East        Total
              Director                                                  1                                      1
              Administrative Assistant                                  1                                      1
              Training Manager                                          1                                      1
              Technology Manager                                        1                                      1
              RECC Manager                                                            1           1            2
              Technician                                                              1           1           2
              Shift Supervisor                                                        6           6          12
              Operations Personnel                                                   42         42           84
              Total                                                     4            50         50          104



Recommendation 9: GeoComm recommends each agency implement a plan to
transition the current ancillary duties performed by PSAP staff.
There are many functions being performed by the PSAP personnel in each center that will need to be
reassigned, modified, or eliminated upon full consolidation. While some of the ancillary duties identified in
the current operations could be assimilated into an RECC with proper training on community policies,
procedures, and resources – additional staffing may be required. In other sections of this report,
GeoComm has identified technical security needs for closed stations including intruder alarms and security
camera/recording equipment along with hot-dial telephone technology for citizen walk-ins. Based on these
recommendations, GeoComm has allocated a total cost of $4,000 per closed station for installation of the
security system, telephone enhancements and appropriate signage along with one year of alarm monitoring
and a dedicated hot-dial telephone line.




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Specific agency solutions for the myriad of administrative and clerical functions currently performed by
PSAP personnel is beyond the scope of this project. While some agencies may decide to alter the service
hours available for certain functions other agencies may reassign staff or create new positions. The local
cost of resources should be considered when evaluating the overall financial impact of consolidation.


Conclusion
GeoComm has identified just over $6 million in annual recurring expense projections for the personnel and
operational cost of the regional administrative agency, two RECCs, and basic common issues pertaining to
closing current PSAPs. For comparison purposes, these expenses are analyzed against only the reported
current personnel costs. This results in very conservative financial assessments. Agencies report a total
2011 personnel cost of $11.9 million, of which $10.5 million was budgeted through local funding.

Aside from service improvements and cost-savings, there are impacts of this strategy that must be
acknowledged. Obviously, some citizens will be inconvenienced with the local agency only being open for
business during normal business hours. The staffing recommendations represent a total of 104 full-time
employees, a net decrease of 80 full-time personnel positions and approximately 37 part-time personnel
positions across the region which will likely be met with some political resistance.

The primary goal of the feasibility study is to enhance public safety in the region. Service enhancements are
clear and immediate. A secondary goal is to reduce or maintain costs. It is obvious that both medium term
and long-term cost-savings can be achieved if the region is successful in obtaining start-up funding from
various potential grant sources. Even if grant funding is not obtained, local agencies will see financial benefit
to consolidation. It simply extends the timeline for financial advantage and complicates the start-up costs
associated with regional facilities, trunked radio, and CAD.

In addition to the public safety enhancements and the financial benefits summarized in this report,
consolidation of the PSAPs would result in a significant reduction of 9-1-1 answering workstations in the
region. This workstation reduction results in dramatic cost-savings associated with 9-1-1 answering
equipment, 9-1-1 trunks for call delivery, and CAD maintenance. The 9-1-1 answering equipment and
telephone trunk savings would be realized in the state 9-1-1 expenditures rather than local budgets. For
this reason, the 9-1-1 cost-savings are not a local driver but should be considered when determining the
overall feasibility of consolidation.




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Appendix A – Staffing Determination Methodology
The methodology is based on our consultant’s decades of public safety communications experience, local
observations, and assessment and supplemented by two common industry processes. GeoComm uses a
combination of the Erlang-C and APCO Project RETAINS tools as inputs into this staff calculation process.
Erlang-C is a widely accepted model for establishing appropriate call center staffing needs based on
acceptable waiting times for callers. The Erlang-C model uses important criteria for determining the
recommended number of 9-1-1 call takers needed to achieve the desired level of service.

The second component to the GeoComm formula for recommending PSAP staffing is APCO’s project
RETAINS. In addition to examining 9-1-1 turnover and retention issues, the project developed formulas
and processes to estimate PSAP staffing needs based on important factors such as the net available hours,
turnover rates, hours, and positions that must be covered, agency calls for service, etc. An important
factor in both the Project RETAINS and Erlang-C models is the average 9-1-1 call duration. This
information is not readily available in each PSAP across the region. Therefore, GeoComm has estimated
the average call duration based on our experience and observations. It should be noted that call durations,
post initial dispatch of resources, can dramatically increase with the implementation of formalized
Emergency Medical Dispatching systems as defined by local protocols. Calculations contained in this
analysis do not include formalized EMD procedures as local decisions need to dictate if this is an RECC
function or a separate agency contracted service. If EMD is implemented a staffing assessment should be
included to determine if additional call taker positions are necessary. The Erlang-C and Project RETAINS
calculations are tools used by GeoComm’s subject matter experts to determine final staffing
recommendations for the RECCs.

There are two approaches to considering PSAP staffing needs. The first approach is to determine the
number of positions or workstations that must be covered on a continual basis, regardless of calls for
service. For example, a primary Police dispatch console must be staffed on a 24-hour per day basis even if
there are no external calls for service. The Police dispatch position must be staffed in readiness to deploy
Law Enforcement services in addition to providing a control point for radio traffic from field-initiated
activity.

Based on the structure of the regional RECCs, GeoComm has identified the following coverage positions at
each center, commonly referred to as “staffing structure:”
           Shift Supervisor
           Police Dispatcher
           Fire Dispatcher
           9-1-1 Call Taker



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In addition, GeoComm’s subject matter experts used the Erlang-C and Project RETAINS processes to
provide input to determine if anticipated call volume is sufficient to warrant additional 9-1-1 call taker
staffing. This analysis utilized 2010 call volume totals for the agencies allocated to the East and West
Regional Emergency Communications Centers. Further, the analysis applied the NFPA, NENA, and SETA
standard for 9-1-1 caller wait times, which establishes a target of 90 percent of all 9-1-1 calls being
answered in ten seconds or less. Finally, absent specific local workload assessment data, an average call
duration time is estimated to be approximately 120 seconds from start to finish including call wrap-up time.

The next step to determine the actual staffing levels involves an analysis of the staffing pattern and job
classification of the employee. In order to complete this assessment, decisions are necessary regarding the
structure of staffing with regard to discipline specialist or generalist positions. For example, generalist
employees are cross-trained to provide both Police and Fire/EMS dispatching while specialists are trained
only to dispatch a single type agency. Customarily, all dispatch personnel are trained in processing 9-1-1
calls and can assist with peak call loads. There are advantages and disadvantages to each structure. A
primary advantage to generalist positions is increased management flexibility with assignments.

To determine the number of personnel needed to fill a position, a net-available work hour calculation must
be performed. Again, some basic assumptions must be made at this stage of the process. Specific vacation,
sick leave, holiday, and training time allocations must be assumed. Based on our overview of the existing
information, we are projecting the following benefit impact:

                 Net Available Work Hours Per Coverage Position
                 Full Year Full-Time Coverage                                                 2,080 hours
                 Vacation/PTO                                                                   120 hours
                 Sick Leave                                                                      80 hours
                 Holiday                                                                         80 hours
                 Training                                                                        40 hours
                 Meals/Breaks                                                                   225 hours
                 Total Net Available Work Hours                                               1,535 hours

Each coverage position requires 8,760 hours annually for continuous staffing. Based on the above
assumptions relative to net available work hours, it requires 5.7 full-time equivalent personnel positions to
provide continuous staffing for each coverage position.

It should be noted that the Erlang-C model assumes a consistent call volume throughout the entire 24-hour
period. As this is not the nature of public safety, scheduling adjustments must be made to accommodate
peak and low-volume time periods.


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Agency management should be vested with the authority to schedule resources as needed to effectively
provide public safety services. The staff calculations utilized by GeoComm are intended to provide
adequate management resources.

The final step is to determine function positions. Function positions are held by one individual and are not
covered when that individual is absent. For example, the RECC manager, IT specialist, and the Human
Resources manager in most organizations are considered function positions.

In addition to the Public Safety Communications Director, Training Manager, and Administrative Assistant
already established within the regional administrative agency, GeoComm identifies the following function
positions to support both RECCs:

                                Regional Function Position                           Total
                                RECC Manager                                             2
                                Technology Manager                                       1
                                Technicians                                              2




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Appendix B – Cost-Sharing Methodology
In order for any potential consolidation to be successful, an equitable cost-sharing methodology must exist.
There are a number of cost-sharing criteria that could support funding methodology for regional public
safety communications such as allocating responsibility for percentages of total costs based on:
           Population
           9-1-1 Call Volume
           Events Dispatched
           Assessed Valuation

For the purposes of this report and assessing initial feasibility, GeoComm calculated individual contributions
on the percentage of population served.

The agency costs indicated in the report is based on the projected costs of the RECCs, the impact of
current Massachusetts State 9-1-1 Department support, and current population percentages. Upon further
examination of Massachusetts statutes, regulations and practices, establishment of a special service district
with taxing authority may be an eventual path for the region.




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Appendix C – Operational Revenue and Expenses
Revenue for a full consolidation would consist of operational grants from the State of Massachusetts 9-1-1
program and service fees assessed against the participating agencies. The projected budget for personnel
and operations for full consolidation scenario is summarized as follows:


 Regional Emergency Communications Budget

 Revenue Category                                                       RECC WEST             RECC EAST             Total
 State of Massachusetts E9-1-1 Grant - Operations                        $       681,886       $       691,048       $ 1,372,934
 Agency Contributions/Service Fees                                       $    3,003,925        $    2,994,763        $ 5,998,688
 Revenue Total                                                           $    3,685,811        $    3,685,811        $ 7,371,622


 Expense Category                                                       RECC WEST             RECC EAST             Total
 Personnel Expense
 RECC Manager (2)                                                        $       79,000        $       79,000        $    158,000
 Technology Manager (1)                                                  $       32,500        $       32,500        $     65,000
 Technicians (2)                                                         $       45,000        $       45,000        $     90,000
 Shift Supervisor (12)                                                   $       330,000       $       330,000       $    660,000
 Dispatcher/Call-taker (84)                                              $    1,638,000        $    1,638,000        $ 3,276,000
 Payroll Expenses (SS, Unemployment, Medicare)                           $       191,205       $       191,205       $    382,410
 Benefits (Insurance, Retirement)                                        $       743,575       $       743,575       $ 1,487,150
 Subtotal                                                                $    3,059,280        $    3,059,280        $ 6,118,560
 Operating Expense
 Supplies                                                                $       45,889        $       45,889        $     91,778
 Training and Travel                                                     $       50,000        $       50,000        $    100,000
 Utilities (Electricity, Water, Sewer, Gas)                              $       12,000        $       12,000        $     24,000
 Maintenance (Radio, CAD, Telephone, Building)                           $       458,892       $       458,892       $    917,784
 Professional fees (Janitorial, Snow Removal)                            $       34,750        $       34,750        $     69,500
 Miscellaneous (Headsets, Chairs)                                        $       25,000        $       25,000        $     50,000
 Subtotal                                                                $       626,531       $       626,531       $ 1,253,062


 2012 Annual Total                                                       $    3,685,811        $    3,685,811        $ 7,371,622




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GeoComm has examined the financial impact of consolidation of participating public safety agencies into
two RECCs. The estimate of staffing, training, technology, and facility operating expenses of the two
RECCs is projected to be $7,371,622, which combined with the administrative agency and basic closed
station improvements results in a total operational expense projection of almost $7.8 million.

Grant Revenue
Currently, public safety agencies in the region collect $1,372,934 in 9-1-1 grants from the State of
Massachusetts. For comparative purposes, this amount is utilized to calculate the cost differences between
the current structure and fully consolidated public safety communications system. In reality, local
governments participating in the consolidation will be eligible to receive additional incentive grants further
reducing the amount of local contribution required from general revenue. GeoComm has requested the
amount of 2012 incentive grants the public safety agencies in the SRPEDD will be eligible to receive post-
consolidation. The calculation from the state 9-1-1 department should be received soon.


                    Regional Expense Summary
                    Regional Emergency Communications Centers                              $7,371,662
                    Administrative Agency                                                   $248,000
                    Regional Training Program                                               $104,000
                    Closed Station Costs                                                      $72,000
                    Sub-total                                                              $7,795,662
                    State 9-1-1 Program Grant                                            ($1,372,934)
                    Total Local Cost Projection (Annual)                                   $6,422,728




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 Appendix D – Agency Financial Impact


RECC WEST
                                Percentage                                                                            Total
                                                   RECC                 Admin          Regional        Closed
Agency          Population      of                                                                                    Annual
                                                   Cost-Share           Agency         Training        Station
                                Population                                                                            Cost

Berkley               6,498              2.54%        $       82,035         $3,392          $1,429         $4,000          $90,856
Dighton               6,175              2.41%        $       77,957         $3,223          $1,358         $4,000          $86,538
Easton               23,352              9.11%        $     294,811         $12,188          $5,136         $4,000         $316,135
Fall River           91,938            35.88%         $ 1,160,685           $47,985        $20,220          $4,000       $1,232,890
Mansfield            23,303              9.09%        $     294,192         $12,163          $5,125         $4,000         $315,480
Norton               19,315              7.54%        $     243,845         $10,081          $4,248         $4,000         $262,174
Raynham              13,648              5.33%        $     172,301          $7,123          $3,002         $4,000         $186,426
Swansea              16,175              6.31%        $     204,204          $8,442          $3,557         $4,000         $220,203
Taunton              55,815            21.78%         $     704,645         $29,132        $12,275          $4,000         $750,052
Totals             256,219           100.00%          $3,234,674          $133,729         $56,350        $36,000        $3,460,753
RECC EAST

                                Percentage                                                                            Total
                                                   RECC                 Admin          Regional        Closed
Agency          Population      of                                                                                    Annual
                                                   Cost-Share           Agency         Training        Station
                                Population                                                                            Cost

Acushnet             10,607              4.84%        $     133,910          $5,536          $2,333         $4,000         $145,779
Dartmouth            33,154            15.14%         $     418,557         $17,304          $7,291         $4,000         $447,152
Fairhaven            16,111              7.36%        $     203,396          $8,409          $3,543         $4,000         $219,348
Freetown              9,076              4.15%        $     114,581          $4,737          $1,996         $4,000         $125,314
Lakeville             9,829              4.49%        $     124,088          $5,130          $2,162         $4,000         $135,380
Marion                5,183              2.37%        $       65,434         $2,705          $1,140         $4,000          $73,279
Middleborough        22,207            10.14%         $     280,355         $11,591          $4,884         $4,000         $300,830
New Bedford          91,550            41.82%         $ 1,155,786           $47,783        $20,134          $4,000       $1,227,703
Wareham              21,221              9.69%        $     267,908         $11,076          $4,667         $4,000         $287,651
Totals             218,938           100.00%          $2,764,015          $114,271         $48,150        $36,000       $2,962,436


Combined
                   475,157
Total                                                 $5,998,689          $248,000       $104,500         $72,000       $6,423,189




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The local expense projection of $6.4 million is significant as it includes the total personnel and operational
cost of the administrative agency and both RECCs. Due to the challenges in obtaining accurate financial
information relative to the current operation, the figures used in the assessment are very conservative.
Agencies report 2011 personnel costs of $11.9 million, of which $10.5 million was budgeted through local
funding. This conservatively leaves nearly $4 million in local savings from personnel costs, in addition to
operational cost-savings to address important issues such as:
           Agency leave-behind duties
           Radio and CAD system improvements and procurements
           Furniture and appliances for the RECCs
           Possible matching funds to secure higher facility grant scoring




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Based on the population cost-share methodology, the chart below represents the financial responsibility of
each participating agency for funding the administrative agency, RECCs, and basic security/telephone
enhancements at closed stations:

                                    Current Costs     Projected Costs
            Community                                                    Cost-Savings
                                    (Local Funds)     (Local Funds)
            Acushnet                         $138,946           $145,779       ($6,833)
            Berkley                                $226,642                       $90,856             $135,786
            Dartmouth                              $917,164                     $447,152              $470,012
            Dighton                                $236,151                       $86,538             $149,613
            Easton                                 $316,659                     $316,135                   $524
            Fairhaven                              $287,962                     $219,348               $68,614
            Fall River                           $1,480,387                   $1,232,890              $247,497
            Freetown                               $204,426                     $125,314               $79,112
            Lakeville                              $239,200                     $135,380              $103,820
            Mansfield                              $676,393                     $315,480              $360,913
            Marion                                 $296,334                       $73,279             $223,055
            Middleborough                          $826,924                     $300,830              $526,094
            New Bedford                          $1,922,849                   $1,227,703              $695,146
            Norton                                 $407,152                     $262,174              $144,978
            Raynham                                $684,827                     $186,426              $498,401
            Swansea                                $459,388                     $220,203              $239,185
            Taunton                                $709,664                     $750,052             ($40,388)
            Wareham                                $474,566                     $287,651              $186,915
            Total                            $10,505,635                     $6,423,190           $4,082,445




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Appendix E – Regional Emergency Communications Center Facility Specifications

            Area                                                Quantity         Size (square feet)        Total
            Public Safety Communications
                                                                            1                       320               320
            Director
            Training Manager                                                1                       240               240
            Technology Manager                                              1                       240               240
            Administrative Assistant                                        1                       120               120


            RECC Manager’s Office                                           1                       230               230
            Shared Supervisor’s Office                                      1                       140               140
            Technology Coordinator                                          1                       140               140
            Supervisor Position                                             1                       140               140
            Dispatch/Call Taker Positions                                   8                       100               800
            Kitchen/Break Room                                              1                       640               640
            Small Conference                                                1                       140               140
            Training Room/Training Simulator
                                                                            1                       640               640
            Room
            Copy, File, Work Room                                           1                       120               120
            Equipment Room (IT and Radio)                                   1                       320               320
            Restroom, Lockers, and Showers                                  2                       900             1,800
            Storage                                                         1                       140               140


            Total                                                                                                   6,170
            Building Circulation 15%                                                                                  926
            Building Services 10%                                                                                     617
            Gross Building Spaces                                                                                   7,713
            Total Vehicles                                                                           25
            Parking Spaces                                                                          461             5,980
            Parking Circulation 15%                                                                                   897
            Parking Lot Space                                                                                       6,877




1
    Parking to accommodate shift change, administrative staff, and off-duty training attendees.



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            Description                                        Size             Price                     Subtotal
                                                               (square feet)    (square feet)
            Facility                                                   7,713                     $250        $1,928,250
            Parking Lot and Exterior                                   6,877                      $30          $206,310
            Total Facility Cost                                                                              $2,134,560


            Architectural and Engineering Cost                                                                 $213,456
            RECC West Total                                                                                  $2,012,032
            RECC East Total                                                                                  $2,348,016
            RECC Extended Total                                                                              $4,360,048

The RECC facility construction totals presented in this report do not include real estate acquisition nor
land preparation. Regional administrative offices are included in one of the RECC facilities.




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This document contains a summary of the public meeting comments and answers to the frequently asked
questions. Questions asked at multiple public meetings are answered once within this document.
Responses to these questions have been provided by the Southeastern Regional Planning and Economic
Development District (SRPEDD) 9-1-1 Oversight Committee as well as the GeoComm project team.

Dartmouth Public Meeting
Q. How do ancillary duties get handled?
A. As discussed, each department will need, based on size, to make their own arrangements for the
maintenance of these duties. Please refer to section three of the Final Feasibility Report and
Implementation Plan for specific recommendations. Some of the duties may be shifted to the day shift
when others are available or may require the addition of clerical positions.

Q. How will calls be prioritized?
A. Currently, each station prioritizes responses to incoming calls based upon severity. There will be no
change in this process at a Regional Emergency Communications Center (RECC). The prioritization details
will be established during the policy and procedure implementation stage and agreed upon by the Public
Safety Communications Board (PSCB) which will include public safety officials representing all involved
agencies.

Q. Would this be another level of bureaucracy?
A. The proposed administrative agency will have dedicated staff to assist member communities accomplish
tasks that current independent dispatch operations are not able to consistently accomplish. Many of these
tasks cross town boundary lines and therefore are not easily accomplished by local agencies. The
administrative agency is a voluntary association of local agencies and not an additional layer of bureaucracy.

Q. Is it more effective to give funds to towns to provide services?
A. 9-1-1 funds are from fees collected on all individual wired and wireless phone bills. The State 9-1-1
Department is currently allocating these funds to dispatch operations for equipment and training. RECCs
receive a higher percentage allocation based upon the number of communities supported. Thus, a RECC
supporting ten communities will receive more State 9-1-1 funds than the same ten individual communities
operating independently. The Massachusetts State 9-1-1 Department is encouraging regionalization of
dispatch facilities and there is concern the state may reduce payments to individual dispatch operations in
the future.




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Q. Is this foolish to do based on dollars?
A. Since the formation of the regional 9-1-1 Steering Committee its primary goal has been enhancement of
public safety services. While anticipated cost savings are a secondary benefit of the recommended action, it
is not the driving factor.

Q. Lots of concerns about radio traffic and dispatch! How will this be handled?
A. Regional trunked radio systems work well in much larger communities or regions. This is a proven
technology that can be deployed in the region to the benefit of all public safety agencies. With sufficient
staffing, training and radio configuration, there should be no issues with the amount of radio traffic. In
addition, GeoComm has provided specific radio recommendations in section four of the Final Feasibility
Report and Implementation Plan, as well as trunking information, “Trunked Radio A Short Description”
Attachment 3 of the same document.

Q. Is this going to be more expensive for the cities?
A. Based on comparison of current operational costs, it appears that it will not cost more for the majority
of cities and towns to join the RECC. In the few cases where it may cost more, the increase will be
marginal. There will be significant start-up costs that are eligible for grant funding. The benefits to the
cities will be overall operational dispatch efficiencies and improved public safety communication with
neighboring communities.

It should be noted that many of the municipalities need to make significant facility and technology upgrades
if no consolidation occurs. Operating independently, these necessary upgrades would not be eligible for
grant funding resulting in additional local costs or continued substandard facilities and technology to
support public safety.

Q. How will the wireline fire alarm systems be managed?
A. All alarms that are monitored by agencies moving to the proposed RECC will have to be moved. This
task will be easier as more of the alarms are converting to wireless systems. The cost associated with the
alarm relocation is eligible for grant funding through the State 9-1-1 Development Grant Program and will
be addressed in the detailed Implementation Plan. The disposition of alarm monitoring is a local decision
that will be made during the implementation planning process. If it is determined that alarms will terminate
in the RECC, there will be an impact on staffing that will need to be evaluated.

Q. Who pays for fire dispatch operations?
A. The state will contribute to the cost of fire dispatch if it is part of a call taking center that has E9-1-1
capabilities. If fire dispatch is separate, as is the case of a few communities, the separate fire operation is
not eligible to receive State 9-1-1 funding.




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The proposed RECCs would handle the fire calls for service as well as all law enforcement calls for service
and thus both services will have the benefit of State 9-1-1 funding.

Q. Will there be issues with not knowing the local area and the concern for officer safety?
A. Although dispatchers/communications personnel would be moved out of their current jurisdictions,
they will have improved training and the opportunity to learn the geographical area they are covering. The
move to a consolidated dispatch center will not change the local public safety police officers, firefighters,
Emergency Medical Technicians (EMT’s), and supervisors responding to the 9-1-1 and other non-emergency
calls. In addition, new CAD (Computer Aided Dispatch) technology will include local information that will
be entered into the system during the planning stage. It is anticipated that the new RECCs will be managed,
supervised and operated by communications personnel currently employed by the individual cities and
towns.

Q. How can this provide better service than we do today?
A. The communications personnel through common training and increased uniformity of operations and
policies will become more efficient and therefore will be able to provide quicker response times. By
combining, each community will have access to more robust resources in the event of a major incident or
multiple routine incidents. The combined resources of each RECC offers significantly more depth than the
current where so many of the PSAPs are staffed by one person.

Q. Does it seem like there are too many ifs and the report is premature?
A. If taken in context the report was not premature. There were some discrepancies due to a lack of
participation by some communities to deliver information needed. Issuing a draft report allows for review
and correction to be made and insures that all stakeholders have the opportunity to identify additional
concerns for further study. The data included in all draft reports has continued to be revised and refined
through the draft review process.

There are a number of technology and policy questions that need to be made by the local public safety
agencies as this process moves forward. The report recommends formation of a governance body to
facilitate the myriad of local policy decisions that couldn’t be determined as part of an initial feasibility study.
This study is merely step one of a long, dynamic process to improve public safety throughout the region.

While the report identifies ongoing operational costs as part of the feasibility assessment, there are
legitimate concerns about the State 9-1-1 funding regarding start-up costs that will need to be finalized
before any community can commit to joining a regional solution. This issue is under discussion with the
State 9-1-1 Department.




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Norton Public Meeting
Q. Will this work? Massachusetts is unique.
A. Massachusetts is unique which is why a specific local approach to this feasibility study was crucial to its
success. While GeoComm has extensive exposure to public safety communications and 9-1-1 systems
throughout the country, the feasibility assessment was conducted under local leadership and guidance.
Many of the issues and concerns faced by Massachusetts agencies are similar to issues and concerns faced
by public safety agencies around the country. The recommendations contained within the feasibility study
report are locally developed solutions to improve public safety locally. Most of these improvements can be
addressed with organizational changes, technology improvements and enhanced collaboration that
collectively offers residents and public safety personnel solution higher level of service while maintaining the
local culture that makes Massachusetts unique.

Q. What is GeoComm’s experience in these studies and results?
A. GeoComm has been providing consulting services for more than a decade and is an industry leader in
providing exceptional public safety communications consulting services. Customers include over 650
different units of city, state, local, and regional governments on projects designed to improve capabilities to
prepare for, prevent, respond to, and recover from public safety emergencies.

Throughout GeoComm’s history we have provided public safety services to all levels of public safety
agencies across the country. GeoComm has successfully completed hundreds of projects for government
agencies including PSAP design planning and consolidation studies, interoperable two-way radio and
network communications engineering, NG9-1-1 systems review, planning, design, and implementation,
NG9-1-1 GIS data integration, wireless Phase I and Phase II planning, and dispatch mapping consulting.

GeoComm consultants have been involved in the development, design, management, and implementation of
both stand-alone and consolidated public safety communications systems over the last 30 years. Our
consultants perform PSAP consolidation feasibility studies for clients from small, rural counties up to large
regional areas. We assist local governments in evaluating the specific advantages and disadvantages – and
developing effective transition plans when the decision is made to consolidate. After recommendations are
made, GeoComm continues to assist our clients as an implementation facilitator for those client groups
who chose to merge some or all of their operations or PSAP facilities.

In addition, GeoComm is focused on industry standards. Our staff is actively involved and has a long
leadership history in industry organizations such as NENA and APCO. GeoComm’s staff involvement
ensures the integration of the latest tools and knowledge into our development methodology and our
approach to a successful project.




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Q. What are the savings?
A. All financial details regarding the agencies, recommendations, and potential future 9-1-1 operations are
included in section five of the final report. Specifically the operational savings are identified on page 5-19.
There are a number of local decisions that must be made before a final, accurate budget can be certified.
For example, there are currently multiple collective bargaining agreements that would need to be merged in
order to finalize compensation schedules and benefit packages for the RECC employees. Likewise,
technical evaluation of public safety radio and CAD options need to be fully explored. These areas are just
a few examples of the many issues that need to be determined through a lengthy implementation process.

Q. What is the amount of current versus state funds required?
A. As noted above, looking at current operational costs, it appears that it will not cost more for the
majority of cities and towns to join the RECC. In the few cases where it may cost more, the increase will
be marginal. There will be significant start-up costs that are eligible for grant funding through the state.

Q. What percentage of capital costs has State 9-1-1 paid for other projects?
A. This really depends on the project, but the Grant Funding Guidelines (Attachment 4) details Fiscal Year
2012 funds and guidelines. GeoComm has requested additional input from the Executive Director of
Massachusetts State 9-1-1 Department.

Q. Is it difficult to start up two RECCs with current call volume; will all communities
participate?
A. Participation is a local decision. GeoComm has laid out a technical, operational, and financial plan and
implementation recommendations in each of these areas. The final report provides current and future
financial status as well as facility and staffing needs for the RECCs. Decision makers within each community
are responsible for reviewing these details in order to make an informed decision about proceeding with
the recommendations. As an added benefit to the region, many of the recommendations are advantageous
to all jurisdictions whether or not consolidation occurs. Communities should be aware that this is a long
process of developing the detailed implementation plan, funding, etc. In addition, the RECCs can still be
successful without 100% participation. Even with 100% participation, it is expected that actual
implementation will be a phased-in process rather than a full cut-over on a specific day.

Q. What is the likelihood of towns being required to have two dispatchers?
A. At this point there is no requirement within Massachusetts but other states are beginning to require
two operators in dispatch. One such example is North Carolina which is establishing rules requiring two
dispatchers on duty at all times in order for a PSAP to receive state 9-1-1 funding. Even though Emergency
Medical Dispatch (EMD) can be contracted with other sources, there are still limitations and risks of having
one dispatcher on duty at a time.



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In GeoComm’s professional judgment, implementation of a consistent and effective EMD program
necessitates a minimum staffing of two dispatchers to permit appropriate focus and handling of emergency
medical calls.

There are other risks local governments should consider. With only one person on duty in a PSAP there
are increased security concerns, a single point of failure should the person become ill or otherwise
incapacitated, and no depth of resources in the event of a major incident or multiple routine events.

Q. How much will it cost to upgrade the radio systems?
A. The exact cost is unknown at this point and requires further study. It is safe to say the cost will be
significant with preliminary estimates between $4 million and $20 million depending on the needs and
options developed. Determination of an exact cost will require a more in depth radio study beyond the
scope of this project. However, a full radio study and new radio system are eligible for Support Grants
through the Massachusetts State 9-1-1Department.

Raynham Public Meeting
Q. Who gets priority at a RECC?
A. Currently, each agency prioritizes responses to incoming calls based upon severity. There will be no
change in this process in a RECC. The prioritization details will be worked out during the policy and
procedure implementation stage and agreed upon by the governance entity which will include
representation from all involved agencies.

With new response plans and run-sheets created for the RECCs, there is an opportunity to thoroughly
examine current policies and create plans that improve the use of available resources and deliver improved
services to the communities.

Q. Will agencies lose local control? Today a Chief can make instant changes and manage
staff.
A. A governance structure to manage the entire RECC operation will be established with representation
from each community, usually the local Chiefs, and the hiring a professional staff. This structure works very
well in other parts of Massachusetts and across the country. Dispatchers may find the governance by a
dedicated professional management structure is an improvement.

Q. Is it dangerous to the public if police station is closed?
A. There are many ways to provide improved protection to the public if or when the dispatch function is
moved to a RECC. In many agencies, the dispatcher serves as the police station receptionist. Possible
solutions include:



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           Hire a true receptionist – administrative assistant to do this work, probably at a lower rate than
            the current occupant of that position.
           Installation of a hot-dial telephone that automatically connects to the appropriate RECC at the
            entrance to each closed station for use by citizens who arrive at the station to request assistance
            or report an emergency. This is further described in section three of the Final Feasibility Report
            and Implementation Plan.


Q. Will it be inconvenient to people who work all days to take care of business if police
station open only during business hours?
A. This will have to be addressed by each community. Some of the business may be accomplished via
E-Government implementations, i.e. online permit and fee submission, electronic access to accident records
(subject to the appropriate authorization), etc.

Q. Is there concern for officer safety?
A. The dispatchers in a RECC have the same interest and concern for an officer’s safety as local
dispatchers. Through improved communications, the use of upgraded and integrated CAD systems,
uniformed training, and management by a professional staff, safety for police officers, firefighters, and
Emergency Medical Technicians (EMTs) will be improved.

Q. Is there a greater chance that sensitive information could be leaked, dealing with people
they do not know?
A. Information security will be a key part of the RECC governance with appropriate safeguards and
procedures in place. With a uniform and professionally managed operation, sensitive information will have
more protection than may be provided by some of the current operations.

Q. Will the implementation of EMD eliminate secondary PSAPs?
A. Yes, but under the proposed model the RECC will receive all 9-1-1 and non-emergency calls for service
and dispatch all responders – thereby eliminating the need for secondary PSAPs in the region resulting in an
improved response time and more efficient service.

Q. Will this work; there is not a good history with regionalization (sewer and schools)?
A. There are also many examples of positive experiences with regionalized schools, sewer systems, and
dispatch operations. In cases where regionalization has resulted in less than favorable results, the cause is
often associated with ineffective governance models and budget issues. The establishment of a governance
system that provides local operational and budget control is a key part of this recommendation.




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Q. How will station and ancillary duties be handled? It is currently a chief’s decision.
A. As discussed in the final report, the importance of a local public safety presence in each of the
participating communities is recognized. Each local agency plays a large role in providing community
services in addition to answering and dispatching 9-1-1 calls. Ultimately, each local community must make
its own determination for handling these tasks consistent with the community standard of care, service
level expectations, and available resources. Some agencies may elect to add staff to perform continuing
activities; other agencies will modify the procedures for providing governmental services. During the
transition period, local communities will have the opportunity to educate their citizens on new service
methods. In the final report, section three, GeoComm outlines “closed station issues” that are of concern
to local agencies and provides recommendations and solutions.

Q. Were multiple alternatives considered?
A. There were many alternatives considered as part of this process some of which were discussed in
previous reports completed as part of this study. Some of the alternatives considered were determined to
be infeasible based on either political, operational, or financial considerations. Other alternatives were
more fully examined including continuing as currently structured with no changes and various levels of
partial consolidation.

Q. Will this solution cost more in the long run than save money?
A. There is no evidence to support the assertion that consolidating operations and sharing resources will
cost more money. There is substantial evidence to support the position that economies of scale are
possible by intergovernmental sharing of resources. The costs-savings shown in this report reflect the
savings in staff directly associated with the public safety dispatch operation, including administrative support.
The long- terms savings should be greater when costs are calculated for scheduled and mandatory
equipment upgrades for EMD and Next Generation 9-1-1 (NG9-1-1) implementations, improved training,
and much needed facility improvements.

Q. Should the region be concerned about impersonal service?
A. There is no reason to believe the professional management, supervision and staff personnel assigned to
the RECCs would not be just as focused on providing a high level of competent, customer service. It will
be up to the PSCB and RECC management to ensure that the operational quality and customer service
focus is maintained in accordance with the communities’ and agencies’ standards. It is anticipated that most
of the dispatch personnel in the new RECCs would come from the cadre of personnel currently employed
by public safety agencies in the region.

There are a variety of technical tools that will assist personnel in providing exceptional customer service
include new CAD systems that are able to contain local information and address aliases and the enhanced



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Geographic Information System (GIS) capabilities of the NG9-1-1 system will enable RECC dispatchers to
more accurately locate the caller and as well assign the appropriate emergency services.

Q. Is there concern about dispatcher to field unit ratio?
A. Unfortunately, there is no scientific standard for determining the most efficient and effective dispatcher
to field unit ratio. GeoComm has examined the ratio in dozens of agencies across the country and while
there is no accepted formula the staffing recommendations contained within the report are made with
confidence.

It would be inappropriate to compare the dispatcher to field unit ratio in the current structure to that
recommended in the report. The new structure would be a completely separate environment with more
disciplined radio operations supported by more resources. Further, there are many techniques for handling
a spike in radio activity such as prompt reassignment of field units to a specialized dispatcher when call
situational variables require dedicated staff. These techniques are possible in an RECC environment.

Q. It is impossible to close a station, correct?
A. In most cases it will not apply to larger operations. In reality, there are many police and fire stations in
Massachusetts and across the country that close their stations to the public during the evening and night
shifts. This does not affect the availability of police, firefighters, or EMTs. There are technology and staffing
changes that can mitigate the impact of a closing a station to the public. However, this will be a decision
made by the local officials.




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As stated within this Final Feasibility Report and Implementation Plan, effective governance is important to
develop and maintain a successful consolidated Public Safety Answering Point (PSAP) operation. The role
of the Public Safety Communications Board (PSCB) should not attempt to resolve every problem since
there are PSAP staff members to manage daily operational details. The primary responsibilities of the
governing body are to establish broad policy statements which set the tone, scope, and measurable success
of the PSAP as well as maintaining high level focus on the mission of the consolidated PSAP to provide the
financial, policy, and political support needed.

The PSCB members should be expected to prepare for board meetings by reading meeting materials and
being prepared to take action on issues which require funding, staff time, policy establishment, or
modification. Board members should also be prepared to lead or serve on PSCB task forces or
subcommittees. The task forces and subcommittees will focus on particular areas such as technology,
GIS/MSAG, finances, etc. Successful committee meetings are action events; topic preparation, presentation,
recommendations, and action should demonstrate to all participants and observers that the PSCB provides
active leadership for the many elements which contribute to exceptional public safety communication
services.

The PSCB membership should support each other by adopting a broader view beyond one specific agency.
Members should encourage constructive review and candid assessment of the region’s 9-1-1 activity. While
members may not always agree on an issue, the candid discussions cannot become personal. This response
would negate and narrow the broad view of maintaining the overall mission, which members must agree is
more important than individual preferences.

The PSCB should select a Public Safety Communications Director who has demonstrated an ability to lead,
coordinate, and build collaboration and cooperation among all the stakeholders. The director must be
responsive to the policy direction of the board while also supporting consistent, effective operations by the
Regional Emergency Communications Center (RECC) staff.

The RECC operations must be standards based with clearly defined, consistent, and measureable
performance criteria. The RECC staff is an equal partner in the resolution of every reported, processed,
and dispatched event within its service area. This awareness supports a proactive work environment as
well as anticipation of needs and resources which may be able to assist the responding field units.
Obviously, responder safety is critical and should always be based on a professional level of responsibility
that shared by all.




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Implementation planning efforts should include call taking and dispatch protocols developed in agency
cooperation with a focus on industry standards and best practices. These protocols will ensure the
appropriate focus on service delivery and will result in a level of increasing confidence in RECC operations.
The PSCB should agree upon the processes by which protocols will be periodically reviewed and modified,
as necessary.

It is the public safety communication director’s responsibility to manage the day-to-day operation within the
policies established by the PSCB, including the policy statements focused on providing professional and
courteous service to all citizens and member agencies. Processes should be established to ensure all
participating agencies have the ability to effectively report performance issues of concern with a level of
confidence that detailed examination will occur.

The PSCB must also understand that during consolidation planning, community expectations of immediate
cost savings must be properly managed. The planning costs, initial start-up as well as the costs related to
relocation, implementation of new technology, training, and staff transition will take time to result in the
financial stability and sustainability that may provide verifiable savings.

Through proper planning, coordination, and relationship development the RECC member agencies will
recognize overall improvement in emergency communications for the region. Stakeholders involved in the
development and policy guidance of this new organization will develop an understanding that each RECC
truly is “our PSAP” as opposed to being perceived as “their” PSAP. Like every new group, there will be
growing pains and a need to manage the overall regional emergency communication goals, without losing
the most valid reason for its creation – improving service to the public and the responders, on every call,
every day.




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In conjunction with this project, GeoComm recommends the establishment of a technical committee to
explore transition to a region-wide trunked public safety radio system by participating agencies. The
committee should examine the impact of creating a new public safety trunked radio system along with
exploring the possibility of working with the Massachusetts State Police to expand the capacity and
coverage of the existing statewide trunked radio system. While many public safety personnel are very
familiar with the trunked technology, it is a new concept to others. Therefore, GeoComm provides this
short appendix to briefly explain some of the basics.

The first concept that should be clearly understood is that the radio part of “trunked radio” is no different
than any other public safety radio system. In fact some manufacturers use the same model of radio
repeater for trunked radio systems as is used in conventional systems. The mobile and portable can also be
the same in both systems. For instance, if a public safety agency uses Motorola equipment today as its base
station repeaters, the equipment is most likely Quantar radios. If Harris equipment is used, it is likely a
Master III radio. The Quantar and Master III are also the base station repeaters for trunked systems. The
primary difference between trunked and conventional operation is the manner in which radio transmissions
are broadcast through this equipment. While there is no difference in the physical part of the actual base
radio, the additional pieces in a trunked system and the software behind all the equipment operation is
significantly different. Trunked radio systems can be analog or digital, and can be operated in the VHF,
UHF, 700, and 800 MHz public safety bands.

Regardless of band, a conventional radio system requires a physical frequency and a physical base radio unit
for every single group that needs or desires its own place to hold conversations, commonly referred to as a
channel. For a typical urban police agency there will be a base radio for dispatch (Police Main) as well as
another base radio for administrative activity, another for investigations, another for traffic, possibly
something special for drug enforcement or Special Weapons and Tactics (SWAT) teams, and so on for each
individual communications path or channel. If there are ten different divisions within a department, each
needing its own individual talk channel, then ten different base radios are needed. If the traffic division has
one channel and there are two accidents, one has to wait on the other, even though there may be nine
other, currently unused radio channels out there. In conventional systems each base radio sits silent and
unused until someone authorized to speak on that channel pushes a button.

With trunking systems and the same ten police divisions there might be only four or five physical base
radios. When any officer pushes a Push to Talk (PTT) button, the system automatically selects any one of
the unused physical base radios and assigned radio frequency. It then sends digital instructions to all the
user radios in the systems that are currently tuned to the specific talk-group to start listening to frequency
xxx.xxx.


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The user radios will then hear the radio with its PTT button pushed. All this happens in a small fraction of
a second. The advantage of trunking is that when any given radio is free, any authorized radio and talk-
group is able to use it.

In a very general measure, the Federal Communications Communication (FCC) assumes that one trunked
frequency or “channel” can support up to 100 end users. When calculations are completed to configure
radio systems several thousand end users on a few hundred different talk-groups (or roughly speaking user
agencies and divisions), users can easily share as few as seven or eight radios and never see the system get
too busy for users to readily communicate.

While users are separated by radio channel or frequency in conventional systems they are separated or
grouped by codes in trunked systems. This is true for both analog and digital systems, although each goes
about creating and deciphering those codes differently. These groupings or “virtual channels” are termed
“talk-groups” for trunked radio and indicate the people who will actually be able to communicate with each
other. There is no mixing of talk-group conversations, even though they share common radio frequencies.

With conventional radios in order to add a new user division or group a new base station must be
purchased and connected to the dispatch system with an antenna on a tower. The agency must apply for
and receive an FCC license, and then program that channel into every radio in the field. With trunking
systems a new talk-group is created through computer programming. There are no new radios to buy, no
new telephone lines to lease, no license to apply for, and the agency does not have to wait for vendors and
government agencies to complete the process. An agency does still have to program those codes into the
field radios, but there are processes to do that “over the air.” A new division can be up and running within
a day or two.

So all other considerations being the same, a trunked radio can operate anywhere that a conventional radio
can operate, in exactly the same manner, with exactly the same ability to hear and be heard. The trunked
system can be placed in any radio band and the trunked radio system is much easier to get approved for a
given number of end user channels because it takes a lot fewer physical channels. Once installed a trunking
system can be changed and reconfigured far easier, at a much lower cost, and with little or no delay,
especially when compared to a similar reconfiguration of a conventional system.

Trunking is most efficient in systems with multiple groups of users. The more users and talk-groups, the
more cost-effective and spectrum efficient a trunking system can be. When only two or three groups are
trying to have radio conversations in an area, trunking does not offer any real advantage. If an agency only
has two or three user divisions, trunking would not provide any significant benefit and would cost more
install and operate.



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With dozens or even hundreds of agencies in an area trying to access the same scarce radio frequencies,
trunking offers grouping capabilities and radio air-time far more efficiently than a conventional system.

These are the basic differences between trunked and conventional radio systems. There are other
distinctions such as multicast and simulcast systems, analog versus digital systems, or simplex radio systems
versus repeater systems. All have their place in public safety. This description has looked at the most basic
differences between trunking and conventional radio systems and has not attempted to discuss how those
other topics may play into the needs and desires of any local community.

For additional information on how radio systems work, including the electronics, the physics, and the
economics, GeoComm suggests reviewing articles by various vendors and public safety related magazines.
These can be located on the Internet. In addition, there are several agencies that offer basic training
courses for public safety agency administrators and radio users to learn more about these various
technologies.




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From setting up the administrative agency to the implementation of two Regional Emergency
Communications Centers (RECCs), GeoComm realizes that in order for the recommendations to become
reality, there needs to be adequate funding for both the start-up and the sustaining financial requirements.
Fortunately, the Executive Office of Public Safety and Security (Massachusetts State 9-1-1 Department)
provides multiple funding resources to assist public safety agencies. Through these existing grant programs,
GeoComm believes that all of the recommendations meet the criteria described in the Massachusetts State
9-1-1 Department Development Grant, Support Grant, and Incentive Grant programs.


Development Grant Program
The Massachusetts State 9-1-1 Department Development Grant Program provides grant funds that are
intended for programs that evaluate the feasibility of or lead to a regional effort to combine Public Safety
Answering Points (PSAPs) and/or RECCs. The state has set aside $8 million for Fiscal Year (FY) 2012. The
amount of funds is based on priorities of the state and the ongoing needs.

GeoComm believes that the recommended Public Safety Communications Board (PSCB) is eligible as a
governmental body to apply for funds under the Development Grant Program. The requirements to be
eligible for funding under the program are addressed in this final report. Any grant funds requested by the
PSCB will meet the funding criteria “directly related to the provision of enhanced 9-1-1 service.”1

Within the Regional Development, Expansion, or Upgrade criteria information in the Development Grant
Guidelines and Application Package, the following categories as eligible for development grant funding:
       Facility construction and/or structural improvement and includes the following allowable items:
           Architectural and engineering services
           Construction materials
           Plumbing, electrical, and cabling materials
           Labor
           Project management services of the designated project manager
           Other facility construction or structural improvement items




1Regional Public Safety Answering Point and Regional Secondary Public Safety Answering Point and Regional
Emergency Communication Center, Development Grant Guidelines and Application Package, Fiscal Year 2012, page 6



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           Equipment includes:
               Radio systems
               Radio consoles
               Computer Aided Dispatch (CAD)
               Records Management Systems (RMS)

The proposed regional administrative agency which is instrumental to providing coordination and staff
support for the recommended shared public safety communications activities is not listed as an allowable
item in the development grant application; however, GeoComm believes that this agency falls within the
scope of project management and is appropriately aligned with the program goals. The Massachusetts State
9-1-1 Department should consider a grant application from the PSCB to fund the regional administrative
agency. The agency will provide project management services, coordination, and expertise to lead the
participating communities to a successful regionalization effort.

Through the efforts of the PSCB and the regional administrative agency staff, municipalities in the region can
realize the benefits of regionalization that are delineated in the feasibility study final report. GeoComm
believes that once the participating communities adopt the recommendations outlined in this final report,
they will meet the evaluation criteria listed in the development grant packet. Specifically addressed within
the Development Grant Guidelines and Application Package the criteria2 includes:
                1. Potential for positive impact on regional/multi-community public safety:
                   Increased public safety operational, preparedness, and response benefits.
                   Identification of location and backup location for regional PSAP or RECC.
                   Improvement or enhancement in the array of services provided to dispatch entities and
                    improvement in ability to respond to 9-1-1 calls.
                   Improvement in interoperability of communications systems on local, regional, and
                    statewide basis.
                   Increased ability to share currently separate services between PSAPs, such as CAD
                    systems, mapping systems, and radio systems.
                   Increased capacity for enhanced 9-1-1 surge capacity.
                   Increased capacity for coordination of local and regional police, fire, and Emergency Medical
                    Service (EMS) resources, including response to routine events and major disasters.
                   Demonstration that a satisfactory arrangement can be made regarding PSAP governance,
                    standard operating procedures, accountability, service, standards, and control.

         Public Safety Answering Point and Regional Secondary Public Safety Answering Point and Regional
2 Regional
Emergency Communication Center, Development Grant Guidelines and Application Package, Fiscal Year 2012, page
11



                         Public Safety Consulting, GIS, and Software
                         www.geo-comm.com
                                                       Southeastern Regional Planning and Economic Development District
                                                                         Final Feasibility Report and Implementation Plan
July 2011                                                                          Grant Summary and Grant Applications     A4-3



The department reserves the right, when considering the potential for positive impact on regional/multi-
community public safety, to consider the concentration of existing or proposed regional PSAPs and RECCs
in the geographic region of the applicant. The department reserves the right to deny funding if the
concentration of existing or proposed regional PSAPs and RECCs in the geographic region of the applicant
is such that the interests of efficiency would not be served by an additional regional PSAP or RECC in such
geographic region.
            2. Potential for fiscal/cost benefits:
               Demonstration that initial costs are justified based on proposed work and expected
                benefits, including the potential for ongoing operating or capital cost-savings.
               Estimation of one-time and recurring costs.
               Positive result of review of personnel structures and costs at each agency, including
                analysis of the core and additional services provided by current personnel and estimated
                personnel costs for staffing a regional PSAP or RECC along with cost to maintain or
                increase other public safety services at existing local agencies.
               Analysis of compatibility of Customer Premises Equipment (CPE), radio, mapping,
                telephone, and related equipment owned by current PSAPs and need for equipment at new
                regional PSAP or RECC.
               Demonstration that amount of funding requested for specific items is provided with
                sufficient detail to show reasonableness and cost effectiveness.
               Identification of financial resources available to provide ongoing support for project so it
                may be sustainable into future years.
               Demonstration that proposed project is more cost effective than alternatives.

            3. Project management and measurement:
               Well organized, clear, and complete statement of work.
               Identification of significant, appropriate, and quantifiable performance measures, project
                milestones, and delivery of reports.
               Testing plan with identified success factors.
               Clearly identified project management roles.
               Identification of potential risk and mitigation measures (Development Grant Guidelines and
                Application Package, FY 2012).

The above excerpt is the specific criteria that GeoComm believes the participating communities can meet
once the recommendations outlined in this final report are adopted.




                     Public Safety Consulting, GIS, and Software
                     www.geo-comm.com
                                                          Southeastern Regional Planning and Economic Development District
                                                                            Final Feasibility Report and Implementation Plan
July 2011                                                                             Grant Summary and Grant Applications     A4-4



Support Grant Program
PSAPs participating in the 9-1-1 Dispatch Feasibility Study currently receive support grants from the
Massachusetts State 9-1-1 Department as do all Massachusetts Primary, Regional, and Regional Secondary
PSAPs. These municipalities rely on the support grants to assist with the personnel, equipment, technology,
furniture, and environmental needs associated with operation a PSAP. The 2012 Support Grants allocated
for municipalities participating in the feasibility study is $1,396,818. Under all of the recommendations, the
Massachusetts State 9-1-1 Department support grants would be expected to continue.

Incentive Grant Program
In addition to the funds allocated as part of the Support Grant Program, existing regional PSAPs and RECCs
are eligible to receive incentive grant funding for:
             i.    regional PSAPs serving two municipalities, half of one percent of the total surcharge
                   revenues of the previous fiscal year.
            ii.    regional PSAPs serving three to nine municipalities, one percent of the total surcharge
                   revenues of the previous fiscal year.
            iii.   regional PSAPs serving ten or more municipalities, one and a half percent of the total
                   surcharge revenues of the previous fiscal year.
            iv.    regional emergency communication centers, up to percent3 of the total surcharge revenues
                   of the previous fiscal year4 (Support and Incentive Grants Guidelines and Application
                   Package FY 2012).

The funding formula weighs both the 9-1-1 call volume and the population served. The two RECCs
recommended for the region meets the criteria for up to four percent of the total surcharge revenues for
the previous year. GeoComm has requested the Massachusetts State 9-1-1 Department to apply the
funding formula to the RECC recommendations contained in this Feasibility Study.

The full FY 2012 application packets for Public Safety Answering Point and Regional Emergency
Communication Center Development Grant Guidelines and Application Package and Support and Incentive
Grants Guidelines and Application Package are included in this final report as Attachment 4, Grant
Summary and Grant Applications.




3Subject to Department of Telecommunications and Cable approval
4Public Safety Answering Point and Regional Emergency Communication Center, Support and Incentive Grants
Guidelines and Application Package Fiscal Year 2012, page 6



                        Public Safety Consulting, GIS, and Software
                        www.geo-comm.com
                              Commonwealth of Massachusetts

                        Executive Office of Public Safety and Security
                                   State 911 Department




Regional Public Safety Answering Point and Regional Secondary Public Safety Answering Point
                       and Regional Emergency Communication Center
                                     Development Grant
                            Guidelines and Application Package
                                      Fiscal Year 2012

                                       Deval L. Patrick
                                          Governor

                                    Timothy P. Murray
                                    Lieutenant Governor

                                 Mary Elizabeth Heffernan
                  Secretary, Executive Office of Public Safety and Security

                                       Frank Pozniak
                          Executive Director, State 911 Department



                                 1380 Bay Street, Building C
                                  Taunton, MA 02780-1088
                                    Phone (508) 828-2911
                                     Fax (508) 828-2585
                                     www.mass.gov/e911

All applications shall be mailed or hand-delivered. No applications will be accepted via fax or
        email. All applications must be received by 5:00 PM on Friday, May 20, 2011.
                                                                                              FY 2012
    FISCAL YEAR 2012 STATE 911 DEPT. REGIONAL PSAP AND REGIONAL SECONDARY PSAP
                            AND RECC DEVELOPMENT GRANT

                     WHAT’S NEW for the Fiscal Year 2012 State 911 Department
              Regional PSAP and Regional Secondary PSAP and RECC Development Grant

    Revised Definition of Governmental Body (p. 3).
    Revised Definition of Radio Console (p. 4).
    Removal of Definition of State 911 Department Standards (p. 5).
    The State 911 Department has allocated $8 million for the Development Grant for the Fiscal Year
     2012 funding cycle (p. 6).
    Language added outlining the State 911 Department’s expectations for feasibility studies (p. 7).
    Language added allowing for funding for equipment to be used to foster the development or startup of
     regional PSAPs, regional secondary PSAPs, or RECCs, or the expansion or upgrade of existing
     regional PSAPs and regional secondary PSAPs. (pp. 9, 18, 21).
    Language added stating that the State 911 Department may re-open the grant during the course of the
     Fiscal Year (p. 12).
    Language added stating that the State 911 Department will e-mail the grantee an acknowledgment of
     receipt of grant reimbursement requests (p. 14).
    Grant funding may be withheld if the grantee fails to meet reporting and/or certification requirements
     set forth in regulations and/or standards established by the State 911 Department (p. 14).
    Grant funding may be modified if the grantee fails to comply with the Commonwealth’s and/or the
     State 911 Department’s recommendations regarding design and/or square footage of the facility (p.
     14).
    Language added outlining the documentation necessary to support proof of payment (p. 15).
    Grant Submission requirements amended to require 1 original and 6 copies (p. 16).




                                                     1
                                                                                             FY 2012
 FISCAL YEAR 2012 STATE 911 DEPT. REGIONAL PSAP AND REGIONAL SECONDARY PSAP
                         AND RECC DEVELOPMENT GRANT

I.     Introduction

Governor Deval L. Patrick, Lieutenant Governor Timothy P. Murray, Secretary of the Executive Office of
Public Safety and Security Mary Elizabeth Heffernan, and Executive Director of the State 911
Department Frank Pozniak are pleased to announce the availability of 2012 funding for the State 911
Department Regional Public Safety Answering Point and Regional Secondary Public Safety Answering
Point and Regional Emergency Communication Center Development Grant Program.

The State 911 Department is a department within the Executive Office of Public Safety and Security and
is responsible for administering this grant program. The Department invites eligible entities to submit
applications for grant funds under the State 911 Department Regional Public Safety Answering Point and
Regional Secondary Public Safety Answering Point and Regional Emergency Communication Center
Development Grant Program. All information needed to apply, including program guidelines, is contained
in this application package.

The following guidelines have been developed for the State 911 Department Regional Public Safety
Answering Point and Regional Secondary Public Safety Answering Point and Regional Emergency
Communication Center Development Grant and are applicable for the Fiscal Year 2012 funding cycle.

The guidelines and funding levels will be reviewed annually by the State 911 Department and are
subject to change, with Commission approval, with each funding cycle.

Note: The Fiscal Year 2012 Grant will run for a twelve (12) month period beginning on the Effective
Date of the contract. The “Effective Date” of the individual awards shall be determined in accordance
with Section 1 of the Commonwealth Terms and Conditions, which provides as follows: "The effective
start date of performance under a Contract shall be the date a Contract has been executed by an authorized
signatory of the Contractor, the Department, a later date specified in the Contract or the date of any
approvals required by law or regulation, whichever is later." There shall be no reimbursement for
costs incurred prior to the Effective Date of the contract, and all goods and services shall be
received on or before the contract end date.

II.    Definitions

Throughout this document and the related application, the following words shall, unless the context
clearly requires otherwise, have the following meanings:

Alternate PSAP: a PSAP that is staffed twenty-four (24) hours a day, seven (7) days a week, three
hundred sixty-five (365) days a year to which incoming 911 calls will automatically be rerouted in the
event of the inability of the primary PSAP to accept the calls.

Commission: the State 911 Commission.

Commonwealth: the Commonwealth of Massachusetts.


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                                                                                                  FY 2012
 FISCAL YEAR 2012 STATE 911 DEPT. REGIONAL PSAP AND REGIONAL SECONDARY PSAP
                         AND RECC DEVELOPMENT GRANT


Computer Aided Dispatch or CAD: a computer-based system intended to increase the efficiency and
accuracy of public safety call handling and dispatching.

Coordination: assignment or request for assignment of police, fire, emergency medical resources or any
combination thereof, from multiple jurisdictions to a specific incident or incidents.

Customer Premises Equipment or CPE: enhanced 911 call processing equipment located at a PSAP.

Department: The State 911 Department.

Dispatch: upon receipt of a telephone, radio, alarm signal or other request for emergency services, provide
a decision as to the proper action to be taken and directly select, identify and assign a specific police, fire,
emergency medical resource or resources, or any combination thereof to respond to such request for
service.

Enhanced 911 Fund: the fund established under M.G.L. c. 10, section 35JJ.

Enhanced 911 Service: a service consisting of communication network, database and equipment features
provided for subscribers or end users of communication services enabling such subscribers or end users to
reach a PSAP by dialing the digits 911, or by other means approved by the department, that directs calls
to the appropriate PSAPs based on selective routing and provides the capability for automatic number
identification and automatic location identification.

Executive Director: the executive director of the State 911 Department.

Governmental Body: a state board, committee, special committee, subcommittee or commission,
however created or constituted within the executive or legislative branch of the commonwealth or the
governing board or body of any authority established by the general court to serve a public purpose in the
commonwealth or any part thereof; a board, commission, committee or subcommittee of any district, city,
region or town, however elected, appointed or otherwise constituted, and the governing board of a local
housing, redevelopment or similar authority, provided that such entity currently operates a PSAP or
RECC or seeks approval from the Department to operate a PSAP or RECC.

Grantee: an eligible applicant that has contracted with the State 911 Department to receive funds under
the State 911 Department Regional Public Safety Answering Point and Regional Secondary Public Safety
Answering Point and Regional Emergency Communication Center Development Grant. Only
governmental bodies and municipalities are eligible to be grantees.

Jurisdiction: A municipality, the Massachusetts Development Finance Agency, or any other agency or
entity established by legislation to carry out similar municipal purposes and powers as the Massachusetts
Development Finance Agency.

Municipality: Any city or town within the Commonwealth.

                                                       3
                                                                                                  FY 2012
 FISCAL YEAR 2012 STATE 911 DEPT. REGIONAL PSAP AND REGIONAL SECONDARY PSAP
                         AND RECC DEVELOPMENT GRANT

Primary PSAP: a PSAP equipped with automatic number identification and automatic location
identification displays, and is the first point of reception of a 911 call. It serves the municipality in which
it is located.

Private Safety Department: an entity, except for a municipality or public safety department that provides
emergency police, fire, ambulance or medical services.

Program: the State 911 Department Regional Public Safety Answering Point and Regional Secondary
Public Safety Answering Point and Regional Emergency Communication Center Development Grant.

Public Safety Answering Point or PSAP: a facility assigned the responsibility of receiving 911 calls, and
as appropriate, directly dispatching emergency response services or transferring or relaying emergency
911 calls to other public or private safety agencies or other PSAPs.

Public Safety Department: a functional division of a municipality or a state that provides firefighting, law
enforcement, ambulance, medical or other emergency services.

Radio Console: the control panel or interface comprised of hardware, including common control
hardware, and software components used to monitor, control, and integrate multiple public safety radios
or radio systems by a dispatcher in a PSAP using a common microphone, speaker and user interface. This
does not include any radio system components.

Radio Systems: base station, portable and mobile radios and related components, including but not limited
to, antennas, antenna towers, amplifiers, receivers, and repeaters.

Regional Dispatch: providing dispatch services for two or more public safety departments that serve two
or more jurisdictions.

Regional Emergency Communication Center or RECC: a facility operated by or on behalf of 2 or more
municipalities or governmental bodies, or combination thereof, as approved by the Department, that enter
into an agreement for the establishment and provision of regional dispatch and coordination of emergency
services for all such municipalities or governmental bodies including, but not limited to, a regional PSAP
that provides enhanced 911 service and police, fire protection, and emergency medical services dispatch,
including services provided by a private safety department. The regional PSAP portion of the center shall
be equipped with automatic number identification and automatic location identification displays, as
approved by the department, and is the first point of reception of a 911 call.

Regional PSAP: a PSAP operated by or on behalf of 2 or more municipalities or governmental bodies, or
combination thereof, approved by the Department, for the operation of enhanced 911call taking and call
transfer activities. A regional PSAP may also be engaged in, by agreement, the dispatching or control of
public safety resources serving some or all of the municipalities or governmental bodies that comprise the
regional PSAP, including where services are provided by a private safety department. If the regional
PSAP serves all such municipalities or governmental bodies for the operation of enhanced 911 call taking
and call transfer activities and dispatch services including where some dispatch services are provided by a

                                                       4
                                                                                                 FY 2012
 FISCAL YEAR 2012 STATE 911 DEPT. REGIONAL PSAP AND REGIONAL SECONDARY PSAP
                         AND RECC DEVELOPMENT GRANT

private safety department, it shall be considered a regional emergency communication center. The
regional PSAP shall be equipped with automatic number identification and automatic location
identification displays, as approved by the department, and is the first point of reception of a 911 call.

Regional Secondary PSAP: a facility operated by or on behalf of 3 or more municipalities or
governmental bodies, or a combination thereof, approved by the Department, that enter into an agreement
for the establishment and provision of regional dispatch and coordination of either police, fire protection
or emergency medical services, or any combination thereof. A regional secondary PSAP is equipped with
automatic number identification and automatic location identification displays. It receives 911 calls only
when transferred from a primary or regional PSAP or on an alternative routing basis when calls cannot be
completed to the primary or regional PSAP.

III.   Eligibility

Existing primary PSAPs, regional PSAPs, regional secondary PSAPs, and regional emergency
communication centers, and the Middleborough and Northampton wireless state police PSAPs, unless
specifically noted otherwise, are eligible to participate in the State 911 Department Regional PSAP and
Regional Secondary PSAP and Regional Emergency Communication Center Development Grant
Program.

Public safety departments, municipalities or other governmental bodies that intend on forming new
regional PSAPs, regional secondary PSAPs, or regional emergency communication centers are also
eligible to participate in this Program as long as documentation is submitted to show proof of intent of all
entities involved. Specific documentation requirements are set forth below in Section VII Application
Process.

IV.    Purpose

Funding for the State 911 Department Regional PSAP and Regional Secondary PSAP and Regional
Emergency Communication Center Development Grant comes from a portion of revenues received
pursuant to M.G.L. Chapter 6A, Section 18H. The purpose of the State 911 Department Regional PSAP
and Regional Secondary PSAP and Regional Emergency Communication Center Development Grant is to
support the development and startup of regional PSAPs and regional secondary PSAPs and regional
emergency communication centers, including the expansion or upgrade of existing regional PSAPs and
regional secondary PSAPs, to maximize effective emergency 911 and dispatch services as well as
regional interoperability.

The State 911 Department has allocated a total of $8 million for Fiscal Year 2012 for the State 911
Department Regional Public Safety Answering Point and Regional Secondary Public Safety
Answering Point and Regional Emergency Communication Center Development Grant.




                                                       5
                                                                                                FY 2012
 FISCAL YEAR 2012 STATE 911 DEPT. REGIONAL PSAP AND REGIONAL SECONDARY PSAP
                         AND RECC DEVELOPMENT GRANT

V.     Use of Funding

Grant funds may be used by grantees only for the permissible categories of use purposes listed within the
3 specific categories A, B, and C set forth below. The use of all grant funding shall be: (1) directly related
to the provision of enhanced 911 service, except as otherwise noted herein; and (2) approved by the State
911 Department. Funds shall not be used for clerical, administrative, or other costs associated with
administration of the Program.
The State 911 Department will allow funding for the purchase or lease of equipment, allowable
construction items, and allowable structural improvement items and for debt service on equipment,
allowable construction items, and allowable structural improvement items, including without limitation,
principal and interest payments on loans, notes, and bonds. The State 911 Department will allow grantees
to assign lease, debt service, and/or or incremental purchase costs to this grant. The State 911 Department
makes no guarantee of funding from year to year and does not assume any obligation, as guarantor or
otherwise, under any purchase, lease, or debt instrument.
All technology or telecommunications related goods or services must be compliant with applicable laws,
rules, regulations, and standards. Grantees shall specify that they have referenced
www.mass.gov/accessibility, www.access-board.gov, the Massachusetts Architectural Access Board
regulations at www.mass.gov/aab, and the Massachusetts Office on Disability standards and best practices
at www.mass.gov/mod/ADACoordinators.html to determine what laws, rules, and standards apply and
what efforts they have made to ensure specific compliance therewith. Failure to make adequate ascertains
of compliance will result in denial of funding for the requested goods or services.

I.     CATEGORIES OF USE OF FUNDS


The following shall be the only permissible categories of use of grant funds under the Program:

A.     PSAP 911 Customer Premise Equipment for Regional Secondary PSAPs
       Only existing Regional Secondary PSAPs are eligible for funding under this category.
       Regional secondary PSAPs may apply to the Department for CPE purchase, upgrade, replacement
       and installation. Purchase of all such CPE shall be pre-approved by the Department and shall
       comply with the State 911 Department requirements.
B.     Feasibility Study
       Existing primary PSAPs, and existing and proposed regional PSAPs, regional secondary PSAPs,
       and regional emergency communication centers, and the Middleborough and Northampton
       wireless state police PSAPs, are eligible to apply for funds to support feasibility studies to
       determine the costs and benefits of developing, starting up, or expanding regional PSAP, regional
       secondary PSAP, and regional emergency communication center facilities.
       The State 911 Department has qualified, through a Request for Response, multiple regional
       planning and feasibility consultants to serve as a resource to communities in the preparation of


                                                      6
                                                                                            FY 2012
FISCAL YEAR 2012 STATE 911 DEPT. REGIONAL PSAP AND REGIONAL SECONDARY PSAP
                        AND RECC DEVELOPMENT GRANT

    regionalization feasibility studies and other matters relating to regionalization efforts, including
    technical, operational, and governance matters. The list of qualified consultants is available on the
    State 911 Department’s website at www.mass.gov/e911. Additional information regarding the
    qualified consultants’ responses is available from the State 911 Department upon request. Since
    qualified consultants will be vetted and approved by the Department, the qualified consultants’
    responses may be able to be used as the procurement basis for the execution of contracts with such
    qualified consultants. The qualified consultants’ responses will vary, and applicants are
    encouraged to review multiple qualified consultants’ responses for comparison. The State 911
    Department expects to update the list of qualified consultants on an ongoing basis, and, therefore,
    applicants are encouraged to visit the State 911 Department’s website for updated information.
    The list of qualified consultants also will include other resources available to assist in
    regionalization efforts.
    The State 911 Department encourages grantees receiving funds for feasibility studies to require,
    through the scope of work between the grantee and the consultant, that the feasibility study include
    specific deliverables, including the up-front and/or recurring cost operational costs savings, if any,
    taking into consideration State 911 Department grant funding, preliminary designs, if possible, and
    sufficient detail on the technical, operational and governance issues, so as to enable the grantee to
    fully evaluate the feasibility of establishing a new PSAP or RECC, or expanding an existing
    regional PSAP or RECC.
    All applicants receiving funding for a feasibility study agree to submit a copy of the completed
    study to the State 911 Department. All applicants acknowledge that the State 911 Department
    may share such copy with other entities for reference purposes of identifying issues and best
    practices. An applicant may submit a redacted copy along with a clean copy and request that only
    the redacted copy be distributed or otherwise request limitations on distribution. The State 911
    Department will make every effort to attempt to honor such request to the extent possible while
    complying with all applicable Commonwealth of Massachusetts public records laws and
    regulations.
    All applicants seeking to use grant funds to determine the feasibility of establishing a new regional
    PSAP or regional emergency communication center, or expanding an existing regional PSAP or
    regional emergency communication center shall submit as part of the application, attestation from
    at least 1 additional municipality or governmental body that it is participating with the applicant in
    such feasibility study.
    All applicants seeking to use grant funds to determine the feasibility of establishing a regional
    secondary PSAP shall submit as part of the application, attestation from at least 2 additional
    municipalities or governmental bodies that they are participating with the applicant in such
    feasibility study.
    All applicants seeking to use grant funds to determine the feasibility of expanding an existing
    regional secondary PSAP to include an additional municipality or governmental body shall submit
    as part of the application, attestation from at least 1 additional municipality or governmental body
    that it is participating with the applicant in such feasibility study. Specific documentation required
    is set forth below in section VII Application Process.


                                                  7
                                                                                              FY 2012
 FISCAL YEAR 2012 STATE 911 DEPT. REGIONAL PSAP AND REGIONAL SECONDARY PSAP
                         AND RECC DEVELOPMENT GRANT


C.   Regional Development, Expansion, or Upgrade
     1.   Facility Construction and/or Structural Improvement
     Current and proposed regional PSAPs, regional secondary PSAPs, and regional emergency
     communication centers, and the Middleborough and Northampton wireless state police PSAPs,
     are eligible to apply for funds to support construction of new or improvement of existing regional
     PSAP, regional secondary PSAP, and regional emergency communication center facilities.
     All applicants seeking to use funds to construct a new regional PSAP or regional emergency
     communication center shall submit as part of the application, attestation from at least one (1)
     additional municipality or governmental body that it is participating with the applicant in
     developing the new regional PSAP or regional emergency communication center. Specific
     documentation needed is set forth below in section VII Application Process.
     All applicants seeking to use grant funds to construct a new regional secondary PSAP shall submit
     as part of the application, attestation from at least two (2) additional municipalities or
     governmental bodies that they are participating in developing the new regional secondary PSAP.
     Specific documentation needed is set forth below in section VII Application Process.
     The award of grant funds to an applicant seeking to use grant funds to construct a new regional
     PSAP or a new regional emergency communications center facility shall be conditioned upon the
     receipt, prior to the commencement of construction, of a signed inter-municipal agreement, joint
     service agreement, service exchange agreement, or other equivalent formal, binding contract,
     consistent with Massachusetts law, executed by at least two (2) municipalities that are
     participating in the development of the new facility, and that binds such municipalities to
     participate in the development of the new facility.
     Prior to commencing construction of a new regional PSAP or new regional emergency
     communications center facility, the grantee shall submit to the State 911 Department an inter-
     municipal agreement, joint service agreement, service exchange agreement, or other equivalent
     formal, binding contract, consistent with Massachusetts law, executed by at least two (2)
     municipalities that are participating in the development of the new facility and that binds such
     participating municipalities to participate in the development of the new facility. In the event that
     such inter-municipal agreement or other equivalent contract is executed by at least two, but not all,
     municipalities identified in the letters of attestation submitted with the grant application, the State
     911 Department reserves the right to adjust the grant award downward.
      If at any time following the release of funding for construction of a new regional PSAP or new
     regional emergency communications center facility, less than all of the participating municipalities
     identified in the inter-municipal or other equivalent formal, binding contract, as required above,
     remain bound by such contract, the State 911 Department reserves the right to: (1) withhold
     funding for any withdrawing municipality for which the withdrawing municipality may otherwise
     be eligible under the State 911 Department grant programs, including the State 911 Department
     Training Grant and/or the State 911 Department Public Safety Answering Point Regional
     Emergency Communication Center Support and Incentive Grant, up to the amount of money
     representing the commitment of the withdrawing municipality; and/or (2) require the withdrawing

                                                    8
                                                                                              FY 2012
FISCAL YEAR 2012 STATE 911 DEPT. REGIONAL PSAP AND REGIONAL SECONDARY PSAP
                        AND RECC DEVELOPMENT GRANT

    municipality to seek the approval of the State 911 Department prior to entering into an alternative
    inter-municipal or other agreement with another municipality and/or governmental body for a
    regional plan.
    All construction and structural improvement items funded through this grant shall only be
    permitted to fund construction and structural improvement costs to physical space used directly for
    the provision of enhanced 911 service. Such funds may be used to defray costs associated with
    construction or structural improvement of a multi-purpose building only to the extent that such
    funding is applied to a specific portion of the building’s total space that is dedicated directly to the
    provision of enhanced 911 service. For example, if a municipality is building a new fire station
    that will include a regional secondary PSAP, funds may be applied to cover costs associated with
    constructing only that portion of the building that will house the PSAP. The applicant shall submit
    blueprints, detailed floor plans and any additional and available supporting documentation and the
    identification and contact information of a project manager.
    Allowable items to be funded through this grant include:
           Architectural and engineering services, including creation of specifications, blueprints,
    floor plans, etc.
          Construction materials.
          Plumbing, electrical and cabling materials.
          Labor.
          Project management services of the designated project manager.
          Other facility construction or structural improvement items.
    Prior to the payment of any funds authorized under this section, documentation shall be presented
    confirming that the facility as built is fully compliant with all building codes, including but not
    limited, to the Americans with Disabilities Act Accessibility Guidelines found at
    http://www.ada.gov/stdspdf.htm and the Massachusetts Architectural Access Code found in
    volume 521 of the Code of Massachusetts Regulations.
    2.     Equipment
    Equipment to be used directly in the provision of enhanced 911 service and that is not directly
    provided by the State 911 Department, including but not limited to, radio systems, radio consoles,
    CAD, and records management systems. All radio systems shall comply with EOPSS Statewide
    Inter-Operability Emergency Communications guidelines. Funds for radio systems shall be used to
    defray the costs associated with the acquisition of radio systems used for police, fire, emergency
    medical services, and/or emergency management communications. In addition, equipment to be
    used to foster the development and startup of regional PSAPs, regional secondary PSAPs, and
    RECCs or the expansion or upgrade of existing regional PSAPs and regional secondary PSAPs.




                                                   9
                                                                                               FY 2012
 FISCAL YEAR 2012 STATE 911 DEPT. REGIONAL PSAP AND REGIONAL SECONDARY PSAP
                         AND RECC DEVELOPMENT GRANT

VI.    Grant Review and Selection Process

Department staff will review all applications and make funding recommendations to the Executive
Director or his designee(s). The Executive Director, or his designee(s), will make the final decisions for
awarding grant funds under the Program.

Adherence to the conditions detailed within this grant application package and other factors will be
considered upon review of every application. These factors include:

        A reasonable, properly completed budget and application; and
        Applicant’s adherence to grant guidelines and reporting requirements.

Funding for Category A, PSAP 911 CPE, for Regional Secondary PSAP applicants will be distributed on
a non-competitive basis. Funding for Category B, Feasibility Study, and Category C, Regional
Development, Expansion, or Upgrade will be distributed on a competitive basis.
The number of grants awarded in Fiscal Year 2012 will depend on the number of applications
recommended for funding in accordance with these guidelines. There are no set minimums or maximums
for awards to be distributed. Applicants are encouraged to submit project budgets ranging from small
feasibility studies to major facility construction proposals.
Eligible applicants are advised that the State 911 Department has established the following as its
priorities, in the following order of priority:

           1. Development of regional PSAPs and regional emergency communication centers;
           2. Expansion of regional PSAPs and regional emergency communication centers; and
           3. Development/expansion of regional secondary PSAPs.

Within each category set forth above, additional priority consideration will be given to applicants who
have received funds to support developing, starting up, or expanding regional PSAP, regional secondary
PSAP, or RECC facilities pursuant to the Fiscal Year 2009, Fiscal Year 2010, and/or Fiscal Year 2011
State 911 Department Regional PSAP and Regional Secondary PSAP and RECC Development Grant.

The State 911 Department reserves the right to make grant awards based on the above priorities.




                                                     10
                                                                                                 FY 2012
 FISCAL YEAR 2012 STATE 911 DEPT. REGIONAL PSAP AND REGIONAL SECONDARY PSAP
                         AND RECC DEVELOPMENT GRANT

The Department may choose to fund the full amount requested in an application, or may make partial
awards. For this reason, it is suggested that eligible applicants construct their application and budget
using a phased approach; providing a cost for each phase along with the overall cost of the proposed
project. Applications will be judged based on weighted criteria set forth below. Applications for Category
B Feasibility Study costs will be evaluated based upon whether the application demonstrates the
consideration of and/or the inclusion of the following criteria, if applicable, for the feasibility study to be
funded. Applications to fund Category C Regional Development, Expansion, or Upgrade costs will be
evaluated based upon whether the application demonstrates the consideration of and/or the inclusion of
the following criteria, if applicable, for the costs to be funded. Specific items listed under each criteria
heading listed below may not be applicable to every project application and are provided as examples of
items that may be used under each criteria to justify project funding.

   1) Potential for Positive Impact on Regional/Multi-Community Public Safety

             Increased public safety operational, preparedness and response benefits.
             Identification of location and backup location for regional PSAP or RECC.
             Improvement or enhancement in the array of services provided to dispatch entities and
                improvement in ability to respond to 911 calls.
             Improvement in interoperability of communications systems on local, regional and
                statewide basis.
             Increased ability to share currently separate services between PSAPs, such as CAD systems,
              mapping systems, and radio systems.
             Increased capacity for enhanced 911 surge capacity.
             Increased capacity for coordination of local and regional police, fire, and EMS resources,
                including response to routine events and major disasters.
             Demonstration that a satisfactory arrangement can be made regarding PSAP governance,
                standard operating procedures, accountability, service, standards and control.

         The Department reserves the right, when considering the potential for positive impact
         on regional/multi-community public safety, to consider the concentration of existing or proposed
         regional PSAPs and RECCs in the geographic region of the applicant. The Department reserves
         the right to deny funding if the concentration of existing or proposed regional PSAPs and
         RECCs in the geographic region of the applicant is such that the interests of efficiency would
         not be served by an additional regional PSAP or RECC in such geographic region.

   2) Potential for Fiscal/Cost Benefits

             Demonstration that initial costs are justified based on proposed work and expected benefits,
               including the potential for ongoing operating or capital cost savings.
             Estimation of one-time and recurring costs.
             Positive result of review of personnel structures and costs at each agency, including analysis
               of the core and additional services provided by current personnel and estimated personnel
               costs for staffing a regional PSAP or RECC along with cost to maintain or increase other
               public safety services at existing local agencies.

                                                      11
                                                                                                 FY 2012
 FISCAL YEAR 2012 STATE 911 DEPT. REGIONAL PSAP AND REGIONAL SECONDARY PSAP
                         AND RECC DEVELOPMENT GRANT

             Analysis of compatibility of CPE, radio, mapping, telephone and related equipment owned
                by current PSAPs and need for equipment at new regional PSAP or RECC.
             Demonstration that amount of funding requested for specific items is provided with
                sufficient detail to show reasonableness and cost effectiveness.
             Identification of financial resources available to provide ongoing support for project so it
                may be sustainable into future years.
             Demonstration that proposed project is more cost effective than alternatives.

   3) Project Management and Measurement

             Well organized, clear and complete statement of work.
             Identification of significant, appropriate, and quantifiable performance measures, project
                milestones and delivery of reports.
             Testing plan with identified success factors.
             Clearly identified project management roles.
             Identification of potential risk and mitigation measures.

VII.   Application Process

All applications must be signed and submitted by an authorized signatory of the applying governmental
entity. Please do not provide any additional pages or supporting materials not specifically requested. The
State 911 Department may decline to consider incomplete submissions and may return incomplete
applications to the applicant. The Department reserves the right to request clarification and/or additional
information from the applicant.

ALL GRANT APPLICATIONS MUST BE RECEIVED BY THE STATE 911 DEPARTMENT NO
LATER THAN 5:00 P.M. ON FRIDAY, MAY 20, 2011.

The State 911 Department may, in its sole discretion, permit an applicant to amend and/or supplement a
grant application prior to contract award.

In addition, the State 911 Department reserves the right, in its sole discretion, to re-open the grant
throughout the course of the Fiscal Year.

Those interested in submitting an application shall complete the application, including budget detail
worksheet and narrative, as well as signatory authorization pages, including notary page(s) and the
highlighted areas of the Commonwealth’s standard contract form, which must be signed by the authorized
signatory for the grant. Applicants must include an attestation from all interested municipalities and/or
government bodies that are participating with the applicant. Attestations must be on the letterhead of each
participating municipality/government body. A sample letter can be found in Appendix A.




                                                      12
                                                                                              FY 2012
 FISCAL YEAR 2012 STATE 911 DEPT. REGIONAL PSAP AND REGIONAL SECONDARY PSAP
                         AND RECC DEVELOPMENT GRANT

Budget Worksheet and Detail Narrative:

      Use the worksheet provided to describe the amounts you plan to spend in each category.
      Use the narrative section to explain, in detail, the basis for your computation in each category. Be
       as specific as possible and include contractor names, estimates, brand names and model numbers,
       if applicable and available. All requests for reimbursement for funding under Category B
       Feasibility Study shall confirm that a competitive procurement process was utilized for any and all
       contractors. Additionally, if applying for funding under Category B Feasibility Study or
       Category C Regional Development, Expansion, or Upgrade you MUST INCLUDE A
       DETAILED DESCRIPTION addressing the potential for positive impact on regional public
       safety, potential for fiscal/cost benefit, and project management and measurement in your
       narrative.

After contract execution, a grantee is permitted to reallocate not more than 10% of the total award amount
between approved budget categories without requesting prior approval from the State 911 Department.
For example, if a PSAP is awarded a $500,000 contract to fund $400,000 in materials (category C.1) and
$100,000 for equipment (category C.2) and it finds itself in need of additional funds for materials, it may
reallocate up to $50,000 (10% of the award) from category C.2 to category C.1 without receiving
approval from the State 911 Department. The PSAP’s new budget becomes $450,000 for category C.1
and $50,000 for category C.2.

Budget modifications exceeding 10% of the total contract award and/or reallocation to an item or category
not previously approved shall be subject to the prior written approval of the State 911 Department, and
such approval shall be sought and obtained PRIOR to implementation of such reallocation or new budget
items/expenses.

Budget modification forms can be found at www.mass.gov/e911. This form should be completed, signed
by an authorized signatory and mailed along with a brief narrative explaining the requested changes.
Budget modifications along with requested narrative and quotes (if applicable) MUST be mailed to:

                                         State 911 Department
                                      1380 Bay Street, Building C
                                       Taunton, MA 02780-1088
                        Attn: State 911 Department Development Grant Program

Although the State 911 Department will endeavor to provide authorization or denial of authorization to
the PSAP within ten (10) business days of the request, failure of the State 911 Department to respond
within such ten (10) business days does not confer authorization. No authorization for reimbursement
will be made without the prior express written approval of the State 911 Department.

Grantees are strongly encouraged to submit final, year-end budget modification requests at least
forty-five (45) days prior to the contract end date.



                                                    13
                                                                                             FY 2012
 FISCAL YEAR 2012 STATE 911 DEPT. REGIONAL PSAP AND REGIONAL SECONDARY PSAP
                         AND RECC DEVELOPMENT GRANT

VIII. Funding Process

Upon completion of the grant review process, the State 911 Department will enter into contracts with
approved applicants. As of the effective date of the contract, the grantee can incur costs and seek
reimbursement from the State 911 Department, provided that all award conditions have been satisfied.
The State 911 Department will e-mail the grantee an acknowledgment of receipt of grant reimbursement
requests (if the e-mail address has been provided by the grantee on the grant reimbursement form).

      The applicant shall identify an alternate PSAP prior to reimbursement.
      The State 911 Department will not reimburse for costs incurred prior to the effective date of the
       contract.
      Approval at the time of contract execution is considered conditional on the reasonableness of the
       request and adequacy of documentation at the time funds are to be disbursed.
      All funding is subject to the availability of funds.
      Grantees shall maintain and retain accounting and other records of Program-related information as
       required by applicable state and local laws and regulations and are subject to examination, audit,
       and inspection by the State 911 Department and/or any other local, state, or federal agency that has
       appropriate jurisdictional authority.
      The State 911 Department reserves the right to withhold future grant funding and/or disqualify
       grantee from participating in future grant awards if any grant funds received by grantee are not
       properly accounted for, if the grantee fails participate in State 911 Department review of projects,
       and/or if grantee fails to meet reporting requirements, including without limitation, reporting
       and/or certification requirements set forth in regulations and/or standards established by the State
       911 Department.
      All goods and services shall be received on or before the contract end date, except that the State
       911 Department may, in its sole discretion, for good cause grant an extension of time for receipt of
       goods and services on projects commenced, but not completed, during the contract period.
      Due to the limited availability of resources, the State 911 Department will not be able to honor any
       CPE move or change requests that are not received a minimum of two (2) months prior to the end
       of the contract period (i.e., notice must be provided by the grantee to the State 911 Department at
       least sixty (60) days prior to the end of the contract). Additionally, due to the notice obligations
       set forth in the contract between the State 911 Department and its service provider, grantees shall
       provide the Department with advance written notice of all proposed CPE moves or changes, as
       follows: a) a minimum of six (6) months in advance for CPE moves to a different building; b) a
       minimum of three (3) months in advance for inside CPE moves that involve a relocation of
       backroom equipment; c) a minimum of one (1) month in advance for all other types of CPE
       moves; d) or as otherwise may be directed by the State 911 Department in its sole discretion.
      The State 911 Department reserves the right to modify grant funding if the grantee fails to comply
       with the Commonwealth’s and/or the State 911 Department’s recommendations regarding design
       and/or square footage of the facility.




                                                    14
                                                                                             FY 2012
 FISCAL YEAR 2012 STATE 911 DEPT. REGIONAL PSAP AND REGIONAL SECONDARY PSAP
                         AND RECC DEVELOPMENT GRANT

Reimbursement Process

Reimbursement requests should be submitted to the State 911 Department within thirty (30) days
of the date on which the cost is incurred provided that all award conditions have been satisfied.

Reimbursement requests shall include expenditure and activity reports as well as supporting
documentation, including but not limited to, copies of contracts, receipts and proof of payment.

Proof of payment shall include the check/electronic funds transfer (“eft”) number, the date of payment,
the vendor name, and the amount of payment. As an example, the supporting documentation may be a
copy of the check, cancelled check, check warrant report or a general ledger report. If the amount of the
check is greater than the amount being requested, a breakdown of the payment should be provided to
properly support the costs being requested.

All State 911 Department grant reimbursement forms will be made available at www.mass.gov/e911.
Reimbursement forms shall be signed by authorized signatory and submitted to the Department by mail.
Electronic signatures or fax copies of these forms will not be accepted. Failure to comply with reporting
requirements may result in non-reimbursement of funds or suspension of a grant award.

Please be sure to notify your Municipal Treasurer’s/Finance Office as all payments will be issued to that
office.

The State 911 Department staff will review all reimbursement requests and make selection
recommendations to the Executive Director or his designee. The State 911 Department staff will use its
best efforts to review reimbursement requests and to take the following action within twenty (20) business
days of receipt of the reimbursement request: 1) recommend approval of the reimbursement request; 2)
recommend denial of the reimbursement request; or 3) request additional information in the event that the
reimbursement request is not complete. If the State 911 Department staff determines, based upon its
review of the reimbursement request, that the reimbursement request is not complete, the State 911
Department will notify the grantee by telephone and/or e-mail of the need to provide additional
information and will notify the grantee that such additional information shall be provided to the State 911
Department staff within ten (10) business days in order to complete the reimbursement request. If the
grantee fails to provide the requested information necessary to complete the reimbursement request within
ten (10) business days of the request by the State 911 Department, the State 911 Department will take the
following action: 1) process the reimbursement request to the extent practicable; or 2) consider the
reimbursement request closed and return the reimbursement request to the grantee. If the reimbursement
request is closed and returned to the grantee, the grantee may resubmit the reimbursement request, in
which case the reimbursement request will be considered a new reimbursement request, and the review
period will begin again.

Any denial of a reimbursement request, in whole or in part, may be appealed to the Executive Director, or
his designee, within ten (10) business days of the date of denial with supporting documentation. The
Executive Director will use his best efforts to respond to the appeal within five (5) business days. All


                                                    15
                                                                                              FY 2012
 FISCAL YEAR 2012 STATE 911 DEPT. REGIONAL PSAP AND REGIONAL SECONDARY PSAP
                         AND RECC DEVELOPMENT GRANT

decisions of the Executive Director for reimbursement requests under the State 911 Department Regional
PSAP and Regional Secondary PSAP and RECC Development Grant are final.

The State 911 Department reserves the right, in its sole discretion, to extend any of the above processing
timelines.

Release of Funding to Grantees for Anticipated Expenditures

The Department recognizes that grantees may have budget limitations that do not permit them to make
significant purchases or capital expenditures without adequate funds already in place. Therefore, the
Department may disburse grant funds for anticipated expenditures as detailed below.

Upon request of the grantee, anticipated expenditures may qualify for a disbursement of grant funds when
all award conditions have been satisfied and the commodity/service: (1) is an approved budget item; (2)
complies with all applicable purchasing policy, procedures, and regulations; (3) goods and/or services
have been received/rendered; and (4) a valid invoice from the vendor documenting receipt of the
good/service is produced. Documentation including, but not limited to, bid documents (where
applicable), contracts, product information, shipping documents and additional pertinent and available
information will be required prior to release of funds. Additional documentation including, but not
limited to, proof of payment and other pertinent and available documentation shall be submitted to the
State 911 Department within fifteen (15) days of issuance of payment by the grantee to the vendor. The
State 911 Department reserves the right to withhold future disbursements to a grantee who fails to comply
with reporting or other requirements.

Advances

The State 911 Department will entertain and evaluate requests for advances on a case by case basis.
Other funding options (reimbursement and release of funding) shall be explored and exhausted prior to
submission of a request for advance funding.




                                                    16
                                                                                            FY 2012
 FISCAL YEAR 2012 STATE 911 DEPT. REGIONAL PSAP AND REGIONAL SECONDARY PSAP
                         AND RECC DEVELOPMENT GRANT


IX.    Submission Requirements

Please submit one (1) original and six (6) copies of the completed application, including budget
worksheet, detail narrative and supporting documentation, a fully executed Commonwealth of
Massachusetts Contract Authorized Signatory Listing, including notary page(s) completion of the
highlighted areas of the Commonwealth’s Standard Contract Form signed by an authorized signatory for
the grant.
All applications must be signed and submitted by an authorized signatory of the applicant.
All applications shall be mailed or hand-delivered to the address below. No applications will be
accepted via fax or email. All applications must be received by 5:00 PM on Friday, May 20, 2011.

                                        State 911 Department
                                     1380 Bay Street, Building C
                                      Taunton, MA 02780-1088
                     Attn: Regional PSAP and RECC Development Grant Program

X.     Assistance

For assistance, please contact Marilyn Godfrey, the State 911 Grant Specialist at 508-821-7299 or
911DeptGrants@state.ma.us.




                                                   17
                                                                                               FY 2012
      FISCAL YEAR 2012 STATE 911 DEPT. REGIONAL PSAP AND REGIONAL SECONDARY PSAP
                              AND RECC DEVELOPMENT GRANT

     Applying to Be:   (please check one)

                           Regional Emergency Communication Center
                           Regional PSAP
                            Regional Secondary PSAP

1. Name of Entity
   Address
   City/Town/Zip
   City
   Telephone Number
   Fax Number
   Website

2. Name/Title of Authorized Signatory
   Telephone Number
   Fax Number
   Email Address

3. Contact Name/Title for Grant Questions

     Telephone Number
     Fax Number
     Email Address

4. Total Grant Program funds requested.                                                 $

5. Goal and Desired Outcome
   Through its submission of this application to the State 911 Department, the applying governmental entity
   affirms that the primary goal of the State 911 Department Regional and Regional Secondary PSAP and Regional
   Emergency Communication Center Development Grant program is to support the development and startup of
   regional and regional secondary PSAPs and regional communication centers, including the expansion or upgrade
   of existing regional and regional secondary PSAPs, to maximize effective emergency 911 and dispatch services as
   well as regional interoperability.

6.
     Sign below to acknowledge having read and agreed to the grant conditions and reporting requirements listed
     .
     in
     . the application packet.

     Signed under the penalties of perjury this ______ day of _____________, 20 ____


      ORIGINAL SIGNATURE OF AUTHORIZING SIGNATORY                                           DATE SIGNED
      (in blue ink)

     .                                                18
                                                                             FY 2012
  FISCAL YEAR 2012 STATE 911 DEPT. REGIONAL PSAP AND REGIONAL SECONDARY PSAP
                          AND RECC DEVELOPMENT GRANT

                                    BUDGET WORKSHEET


                       CATEGORY                                      TOTAL

A. CPE Equipment
                                                          $
Current Regional Secondary PSAPs only and
requires pre-approval

B. Feasibility Study                                      $


C.1. Materials                                            $


                                                          $
C. 1. Labor


C. 1. Architectural and engineering services including
                                                          $
creation of specs, blueprints, floor plans etc.


C.1. Other facility construction or structural
improvement items                                         $

C. 2. Equipment to be used directly in the provision of
enhanced 911 services that is not directly provided by
the Department and/or equipment to be used to foster
the development and startup of regional PSAPs, regional $
secondary PSAPs, and RECCs or the expansion or
upgrade of existing regional PSAPs and secondary
PSAPs.

TOTAL*                                                    $


 *Total amount must exactly match amount requested on application page




                                                     19
                                                                                             FY 2012
 FISCAL YEAR 2012 STATE 911 DEPT. REGIONAL PSAP AND REGIONAL SECONDARY PSAP
                         AND RECC DEVELOPMENT GRANT



                                   DETAIL BUDGET NARRATIVE

Please make sure that every item listed in the above Budget Worksheet is listed in the below narrative
with a detailed description including category of item, price per unit, quantity, brand, model and any
other pertinent and available information. Please use additional pages if needed.

                               REGIONAL SECONDARY PSAPs ONLY

A. PSAP 911 Customer Premise Equipment for Regional Secondary PSAPs
       Only existing Regional Secondary PSAPs are eligible for funding under this category.
       Regional secondary PSAPs may apply to the Department for CPE purchase, upgrade, replacement
       and installation. Purchase of all such CPE shall be pre-approved by the Department and shall
       comply with the State 911 Department requirements.

Description:


Vendor:


    Attach Quote



                                                    Total Category A.          $ _______________________




                                                    20
                                                                                                        FY 2012
 FISCAL YEAR 2012 STATE 911 DEPT. REGIONAL PSAP AND REGIONAL SECONDARY PSAP
                         AND RECC DEVELOPMENT GRANT

                                       DETAIL BUDGET NARRATIVE

Please make sure that every item listed in the above Budget Worksheet is listed in the below narrative
with a detailed description including category of item, price per unit, quantity, brand, model and any
other pertinent and available information. Please use additional pages if needed.

    B. Feasibility Study       Existing primary PSAPs, and existing and proposed regional PSAPs, regional
    secondary PSAPs, and regional emergency communication centers, and the Middleborough and
    Northampton wireless state police PSAPs, are eligible to apply for funds to support feasibility studies to
    determine the costs and benefits of developing, starting up, or expanding regional PSAP, regional secondary
    PSAP, and regional emergency communication center facilities.
    The State 911 Department has qualified, through a Request for Response, multiple regional planning and
    feasibility consultants to serve as a resource to communities in the preparation of regionalization feasibility
    studies and other matters relating to regionalization efforts, including technical, operational, and governance
    matters. The list of qualified consultants will be available on the State 911 Department’s website at
    www.mass.gov/e911. Additional information regarding the qualified consultants’ responses will be available
    from the State 911 Department upon request. Since qualified consultants will be vetted and approved by the
    Department, the qualified consultants’ responses may be able to be used as the procurement basis for the
    execution of contracts with such qualified consultants. The qualified consultants’ responses will vary, and
    applicants are encouraged to review multiple qualified consultants’ responses for comparison. The State 911
    Department expects to update the list of qualified consultants on an ongoing basis, and, therefore, applicants
    are encouraged to visit the State 911 Department’s website for updated information. The list of qualified
    consultants also will include other resources available to assist in regionalization efforts.
    All applicants seeking to use grant funds to determine the feasibility of establishing a new regional PSAP or
    regional emergency communication center, or expanding an existing regional PSAP or regional emergency
    communication center shall submit as part of the application, attestation from at least 1 additional municipality
    or governmental body that it is participating with the applicant in such feasibility study.
    All applicants seeking to use grant funds to determine the feasibility of establishing a regional secondary
    PSAP shall submit as part of the application, attestation from at least 2 additional municipalities or
    governmental bodies that they are participating with the applicant in such feasibility study.
    All applicants seeking to use grant funds to determine the feasibility of expanding an existing regional
    secondary PSAP to include an additional municipality or governmental body shall submit as part of the
    application, attestation from at least 1 additional municipality or governmental body that it is participating with
    the applicant in such feasibility study. Specific documentation required is set forth in section VII Application
    Process.
Description:

Vendor:

    Attach Quote


                                                          Total Category B.
                                                                                       $ _______________________


                                                         21
                                                                                                       FY 2012
 FISCAL YEAR 2012 STATE 911 DEPT. REGIONAL PSAP AND REGIONAL SECONDARY PSAP
                         AND RECC DEVELOPMENT GRANT

C. Regional Development, Expansion or Upgrade
      1. Facility Construction and/or Structural Improvement
       Current and proposed regional PSAPs, regional secondary PSAPs, and regional emergency communication
       centers, and the Middleborough and Northampton wireless state police PSAPs, are eligible to apply
       for funds to support construction of new or improvement of existing regional PSAP, regional secondary
       PSAP, and regional emergency communication center facilities.
       Allowable items to be funded through this grant include:
              Architectural and engineering services, including creation of specifications, blueprints, floor plans,
       etc.
              Construction materials.
              Plumbing, electrical and cabling materials.
              Labor.
              Project management services of the designated project manager.
              Other facility construction or structural improvement items.
Description:

Vendor:
    Attach Quote


                                                         Total Category C 1.
                                                                                       $ _______________________

       2.      Equipment
   1. Equipment to be used directly in the provision of enhanced 911 service and that is not directly
       provided by the State 911 Department, including but not limited to, radio systems, radio consoles,
       CAD, and records management systems and/or equipment to be used to foster the development
       and startup of regional PSAPs, regional secondary PSAPs, and RECCs or the expansion or
       upgrade of existing regional PSAPs and regional secondary PSAPs.
Description:

Vendor:
    Attach Quote


                                                         Total Category C 2.
                                                                                       $ _______________________

All goods and/or services must be received on or before the contract end date to be eligible for
reimbursement under the Fiscal Year 2012 State 911 Department Regional Public Safety
Answering Point and Regional Secondary Public Safety Answering Point and Emergency
Communication Center Development Grant.

                                                        22
                                                                                                        FY 2012
 FISCAL YEAR 2012 STATE 911 DEPT. REGIONAL PSAP AND REGIONAL SECONDARY PSAP
                         AND RECC DEVELOPMENT GRANT

                                           PROJECT NARRATIVE


Grant applicants applying for feasibility studies and/or regional development, expansion, or upgrade
must complete these project narrative pages. Applicants should include any and all additional
information that further supports the goals of the application.

   1. Potential for Positive Impact on Regional/Multi-Community Public Safety
          Increased public safety operational, preparedness and response benefits.
          Identify location and backup location for regional PSAP or RECC.
          Improvement or enhancement in the array of services provided to dispatch entities and
           improvement in ability to respond to 911 calls.
          Improvement in interoperability of communications systems on local, regional and
           statewide basis.
          Increased ability to share currently separate services between PSAPs, such as CAD systems,
            mapping systems, and radio systems.
          Increased capacity for enhanced 911 surge capacity.
          Increased capacity for coordination of local and regional police, fire, and EMS resources,
           including response to routine events and major disasters.
          Demonstration that a satisfactory arrangement can be made regarding PSAP governance, standard operating
           procedures, accountability, service, standards and control.




                                                         23
                                                                                                           FY 2012
FISCAL YEAR 2012 STATE 911 DEPT. REGIONAL PSAP AND REGIONAL SECONDARY PSAP
                        AND RECC DEVELOPMENT GRANT




                                   PROJECT NARRATIVE (CONT’D)



 2. Potential for Fiscal/Cost Benefits

       Demonstrate that initial costs are justified based on proposed work and expected benefits,
         including the potential for ongoing operating or capital cost savings.
       Estimate one-time and recurring costs.
       Demonstrate positive result of review of personnel structures and costs at each agency, including analysis of the
        core and additional services provided by current personnel and estimated personnel
        costs for staffing a regional PSAP or RECC along with cost to maintain or increase other
         public safety services at existing local agencies.
       Analysis of compatibility of CPE, radio, mapping, telephone and related equipment owned
        by current PSAPs and need for equipment at new regional PSAP or RECC.
       Demonstrate that amount of funding requested for specific items is provided with
         sufficient detail to show reasonableness and cost effectiveness.
       Identification of financial resources available to provide ongoing support for project so it
         may be sustainable into future years.
       Demonstration that proposed project is more cost effective than alternatives.




                                                         24
                                                                                                       FY 2012
FISCAL YEAR 2012 STATE 911 DEPT. REGIONAL PSAP AND REGIONAL SECONDARY PSAP
                        AND RECC DEVELOPMENT GRANT




                                   PROJECT NARRATIVE (CONT’D)


 3. Project Management and Measurement

         Identification of significant, appropriate, and quantifiable performance measures, project
           milestones and delivery of reports.
         Testing plan with identified success factors.
         Identified project management roles.
         Identification of potential risk and mitigation measures.




                                                         25
  FISCAL YEAR 2012 STATE 911 DEPT. REGIONAL PSAP AND REGIONAL SECONDARY PSAP AND RECC
                                    DEVELOPMENT GRANT

                                 COMMONWEALTH OF MASSACHUSETTS
                                    CONTRACTOR AUTHORIZED SIGNATORY LISTING


CONTRACTOR LEGAL NAME: N/A
CONTRACTOR VENDOR/CUSTOMER CODE: N/A

INSTRUCTIONS: Any Contractor (other than a sole-proprietor or an individual contractor) must provide a listing of individuals who are
authorized as legal representatives of the Contractor who can sign contracts and other legally binding documents related to the contract on the
Contractor’s behalf. In addition to this listing, any state department may require additional proof of authority to sign contracts on behalf of the
Contractor, or proof of authenticity of signature (a notarized signature that the Department can use to verify that the signature and date that appear
on the Contract or other legal document was actually made by the Contractor’s authorized signatory, and not by a representative, designee or
other individual.)

NOTICE: Acceptance of any payment under a Contract or Grant shall operate as a waiver of any defense by the Contractor challenging the
existence of a valid Contract due to an alleged lack of actual authority to execute the document by the signatory.

For privacy purposes DO NOT ATTACH any documentation containing personal information, such as bank account numbers, social security
numbers, driver’s licenses, home addresses, social security cards or any other personally identifiable information that you do not want released as
part of a public record. The Commonwealth reserves the right to publish the names and titles of authorized signatories of contractors.

           AUTHORIZED SIGNATORY NAME                                                         TITLE




I certify that I am the President, Chief Executive Officer, Chief Fiscal Officer, Corporate Clerk or Legal Counsel for the Contractor and as an
authorized officer of the Contractor I certify that the names of the individuals identified on this listing are current as of the date of execution
below and that these individuals are authorized to sign contracts and other legally binding documents related to contracts with the Commonwealth
of Massachusetts on behalf of the Contractor. I understand and agree that the Contractor has a duty to ensure that this listing is immediately
updated and communicated to any state department with which the Contractor does business whenever the authorized signatories above retire, are
otherwise terminated from the Contractor’s employ, have their responsibilities changed resulting in their no longer being authorized to sign
contracts with the Commonwealth or whenever new signatories are designated.

    _____________________________________________                        Date: _____________________
              Signature

    Title: _______________________________                      Telephone: __________________________

    Fax:_________________________________                       E-mail: _______________________________


                                     [Listing cannot be accepted without all of this information completed.]
              A copy of this listing must be attached to the “record copy” of a contract filed with the department.




                                                                         26
  FISCAL YEAR 2012 STATE 911 DEPT. REGIONAL PSAP AND REGIONAL SECONDARY PSAP AND RECC
                                    DEVELOPMENT GRANT
                                                                                                          Issued May
                                                                                                          2004
                                 COMMONWEALTH OF MASSACHUSETTS
                                          CONTRACTOR AUTHORIZED SIGNATORY LISTING

CONTRACTOR LEGAL NAME: N/A
CONTRACTOR VENDOR/CUSTOMER CODE: N/A



                                                    PROOF OF AUTHENTICATION OF SIGNATURE

                             This page is optional and is available for a department to authenticate contract signatures.
                              It is recommended that Departments obtain authentication of signature for the signatory
                                                   who submits the Contractor Authorized Listing.


This Section MUST be completed by the Contractor Authorized Signatory in presence of notary.

Signatory's full legal name (print or type): __________________________________

Title: _________________________________


X_____________________________________________________________
Signature as it will appear on contract or other document (Complete only in presence of notary):


AUTHENTICATED BY NOTARY OR CORPORATE CLERK (PICK ONLY ONE) AS FOLLOWS:


I, _____________________________________________________ (NOTARY) as a notary public certify that I witnessed the signature of the
aforementioned signatory above and I verified the individual's identity on this date:

__________________________, 20 _______.

My commission expires on: ________________________
                                                                                                       AFFIX NOTARY SEAL

I, _____________________________________________________ (CORPORATE CLERK) certify that I witnessed the signature of the
aforementioned signatory above, that I verified the individual’s identity and confirm the individual’s authority as an authorized signatory for the
Contractor on this date:

__________________________, 20 _______.


                                                                                                         AFFIX CORPORATE SEAL




                                                                         27
   FISCAL YEAR 2012 STATE 911 DEPT. REGIONAL PSAP AND REGIONAL SECONDARY PSAP AND RECC
                                     DEVELOPMENT GRANT

COMMONWEALTH OF MASSACHUSETTS - STANDARD CONTRACT FORM
This form, to be used for New Contracts and Contract Amendments/Renewals, is jointly issued and published by the Executive Office for Administration and Finance (ANF), the Office of the
Comptroller (CTR) and the Operational Services Division (OSD) for use by all Commonwealth Departments. Any changes to the official printed language of this form shall be void. Additional
non-conflicting terms may be added by Attachment. Contractors should only complete sections marked with a “”. For Instructions and hyperlinks (italics), please view this form at:
www.mass.gov/osc under Guidance For Vendors - Forms or at www.mass.gov/osd under OSD Forms.

  Contractor Legal Name (and d/b/a):                                                               Department MMARS Alpha Code and Name: State 911 Department
  Legal Address (from W-9):                                                                        Business Mailing Address: 1380 Bay Street Bldg. C Taunton, MA 02780
  Payment Remittance Address (from W-9):                                                           Billing Address (if different):
  Contract Manager:                                                                                Contract Manager: Marilyn Godfrey
   E-Mail Address:                                             Phone:                             E-Mail Address: 911DeptGrants@state.ma.us                          Phone: (508) 821-7299
   Fax:                                                        TTY:                               Fax: (508) 828-2585                                                TTY: (508) 828-4572
  State of Incorporation (if a corporation) or “N/A”: N/A                                          MMARS Doc ID(s):       CT EPS RDEV
  Vendor Code:                                                                                     RFR/Procurement or Other ID Number (if applicable): Development Grant
   MMARS Object Code: P01                                                                           Account(s) Funding Contract: 8000-0911

                              _X__ NEW CONTRACT                                                                           ___ CONTRACT AMENDMENT/RENEWAL
   COMPENSATION (Check only one):
   _X__ Total Maximum Obligation of this Contract $                   .                             ENTER CURRENT CONTRACT START and END DATES (prior to amendment)
    ___ Rate Contract (Attach details of rate(s) units and any calculations):                         Current Start Date:                   . Current End Date:                            .

   The following COMMONWEALTH TERMS AND CONDITIONS for this Contract                                COMPENSATION: (Check Either, “No Compensation Change”; “Maximum Obligation” or “Rate
                                                                                                    change”. ATTACH Amended Scope and Budget to support Amendment.)
   has been executed and filed with CTR (Check only one):
   _X_ Commonwealth Terms And Conditions                                                                 ___ NO Compensation Change (Skip to “OTHER” section below and select change)
   ___ Commonwealth Terms And Conditions For Human And Social Services                                   ___ Redistribute Budget Line Items (No Maximum Obligation Change)
                                                                                                         ___ Maximum Obligation Change.
   PROCUREMENT OR EXCEPTION TYPE (Check one option only):                                                   a)    Current Total Contract Maximum Obligation: $                 .
   ___ Single Department Procurement/Single Department User Contract                                                 (Total Contract Maximum Obligation, including all prior amendments).
   ___ Single Department Procurement/Multiple Department User Contract                                       b)      Amendment Amount (“+” or “-“): $        .
   ___ Multiple Department Procurement/Limited Department User Contract                                      c)      NEW TOTAL CONTRACT MAXIMUM OBLIGATION: $                                                .
   ___ Statewide Contract (OSD or an OSD-designated Department)                                          ___ Rate Changes to Rate Contract
   _X_ Grant (as defined by 815 CMR 2.00)
   ___ Emergency Contract (attach justification)                                                    OTHER: (Check option, explain under “Brief Description” below, and attach documentation.)
   ___ Contract Employee (Complete Employment Status Form)                                          ___ Amend Duration Only (No Compensation or Performance Change)
   ___ Collective Purchase (attach OSD approval)                                                    ___ Amend Scope of Services/Performance Only (no budget impact.)
   ___ Legislative/Legal Exemption (attach authorizing language)                                    ___ Interim Contract (Temporary Extension to complete new Procurement)
   ___ Other (Specify and attach documentation):                                                    ___ Other: (Describe Details and Attach documentation):
   ANTICIPATED START DATE:                                         . (Enter the Date Contract       ANTICIPATED START DATE:                                                         . (Enter the Date Amendment Obligations may
   Obligations may begin. Review Certification for Effective Date Below prior to entry.)            begin. Review Certification for Effective Date Below prior to entry.)
   CONTRACT END DATE:                                         .                                     NEW CONTRACT END DATE:                                                          .
   PROMPT PAYMENT DISCOUNTS. Contractor has agreed to the following Prompt Pay Discounts for the listed Payment Issue Dates. See Prompt Payment Discount Policy:
   ___ % Within 10 Days ___ % Within 15 Days ___ % Within 20 Days ___ % Within 30 Days OR, Check off the following if:
   _X_ Contractor either claims hardship, or chooses not to provide PPD, or compensation is not subject to prompt pay discounts (grants, non-commodity or non-service compensation)
   BRIEF DESCRIPTION OF CONTRACT PERFORMANCE OR REASON FOR AMENDMENT (Reference to attachments is insufficient):
   Contract funds authorized expenditures in compliance with the State 911 Department’s Regional Secondary Public Safety Answering Point and Regional Emergency Communication Center
   Development Grant and the awarded proposal attached hereto.
   CERTIFICATIONS: Notwithstanding verbal or other representations by the parties, or an earlier Start date listed above, the “Effective Date” of this Contract or Amendment shall be the latest
   date this Contract or Amendment has been executed by an authorized signatory of the Contractor, the Department, a later Contract or Amendment Start Date specified above, or the
   date of any required approvals. By executing this Contract/Amendment, the Contractor makes, under the pains and penalties of perjury, all certifications required under the attached Contractor
   Certifications, and has provided all required documentation noted with a “”, or shall provide any required documentation upon request, and the Contractor agrees that all terms governing
   performance of this Contract and doing business in Massachusetts are attached or incorporated by reference herein, including the terms of the applicable Commonwealth Terms and Conditions
   available at www.mass.gov/osc under Guidance For Vendors - Forms or at www.mass.gov/osd under OSD Forms, the terms of the attached Instructions, the Request for Response (RFR),
   solicitation (if applicable) or other authorization, the Contractor’s response to the RFR or solicitation (if applicable), and any additional negotiated performance or budget provisions. The terms of
   this Contract shall survive its termination for the purpose of resolving any claim, dispute or other Contract action, or for effectuating any negotiated representations and warranties. THE PARTIES
   HEREBY ALSO CERTIFY THAT (Check one option only):
   1.       _x_ the Contractor has NOT incurred any obligations triggering a payment obligation for dates prior to the Effective Date of this Contract or Amendment; OR
   2.       ___ any obligations incurred by the Contractor prior to the Effective Date of this Contract or Amendment (for which a payment obligation has been triggered) are intended to be part of this
          Contract/Amendment and shall be considered a final Settlement and Release of these obligations which are incorporated herein, and upon payment of these obligations, the Contractor
          forever releases the Commonwealth from any further claims related to these obligations.
   AUTHORIZING SIGNATURE FOR THE CONTRACTOR:                                                        AUTHORIZING SIGNATURE FOR THE DEPARTMENT:

    X:                                               . Date:                                   .   X:                                                            . Date:                              .
             (Signature and Date Must Be Handwritten At Time of Signature)
                                                                                                                         (Signature and Date Must Be Handwritten At Time of Signature)
    Print Name:                                                                .
                                                                                                    Print Name:       Frank Pozniak                                             .
    Print Title:                                                           .
                                                                                                    Print Title:         Executive Director                                 .

                                                                                                          28
  FISCAL YEAR 2012 STATE 911 DEPT. REGIONAL PSAP AND REGIONAL SECONDARY PSAP AND RECC
                                    DEVELOPMENT GRANT


ATTESTATION LETTER FOR PARTNERING MUNICIPALITIES -APPENDIX A



Official Agency Letterhead (required)




Frank Pozniak
Executive Director
State 911 Department
1380 Bay Street, Building C
Taunton, MA 02780

Date

Dear Executive Director Pozniak,

I am the (police chief, or fire chief, or municipal manager) of the city/town of _____________.

I am sending you this letter in my official capacity and in such capacity I attest to the fact that (my department or
city/town) has agreed to participate with (applicant city/town department) as a partner in (studying the feasibility or
planning or forming) a (regional PSAP or regional secondary PSAP or regional emergency communication center) as set
forth in the application for State 911 Department Development Grant funding submitted by (applicant city/town
department). I further attest to the fact that I have full authority to commit the participation of my (department or
city/town) in this regional project.

If you have any questions or concerns, please feel free to contact me at (phone #, e-mail).



Sincerely,

Signature (original copy required)




                                                             29
                     Commonwealth of Massachusetts

               Executive Office of Public Safety and Security
                          State 911 Department




Public Safety Answering Point and Regional Emergency Communication Center
                        Support and Incentive Grants
                     Guidelines and Application Package
                               Fiscal Year 2012


                              Deval L. Patrick
                                 Governor


                           Timothy P. Murray
                           Lieutenant Governor


                         Mary Elizabeth Heffernan
          Secretary, Executive Office of Public Safety and Security

                              Frank Pozniak
                 Executive Director, State 911 Department



                        1380 Bay Street, Building C
                         Taunton, MA 02780-1088
                           Phone (508) 828-2911
                            Fax (508) 828-2585
                            www.mass.gov/e911
                                                                                            FY 2012
                             STATE 911 DEPARTMENT
            PUBLIC SAFETY ANSWERING POINT AND REGIONAL EMERGENCY
             COMMUNICATIONS CENTER SUPPORT AND INCENTIVE GRANT


                               WHAT’S NEW for the Fiscal Year 2012
                  State 911 Department PSAP and RECC Support and Incentive Grants

   State 911 Department unable to guarantee funding for reimbursement requests received more than
    twelve months after the close of the fiscal year under which costs were incurred (pp. 2, 14, 15).
   Revised Definition of Enhanced 911 Telecommunicator (p. 3).
   Revised Definition of Governmental Body (p. 3).
   Revised Definition of Limited Secondary PSAP (p. 3).
   Revised Definition of Radio Console (p. 4).
   Removal of Definition of State 911 Department Standards (p. 6).
   RECC Incentive Category increased to up to 4% of total surcharge revenues of the previous fiscal year
    (p. 6).
   Change in Call Volume Year (2010 Call Volume) and U.S. Census Year (2010 Census) (p. 6).
   Clarification to allow funding for the purchase, lease, and debt service on equipment (p. 7).
   Enhanced 911 Telecommunicator Personnel Costs revised to allow for personnel costs enhanced 911
    telecommunicators who are emergency communications dispatchers or supervisors (pp. 8, 21).
   Language added allowing regional PSAPs and RECCs to use funding for records management
    systems (pp. 9, 22).
   Language added stating that the State 911 Department will e-mail the grantee an acknowledgment of
    receipt of grant reimbursement requests (p. 13).
   Grant funding may be withheld if the grantee fails to meet reporting and/or certification requirements
    set forth in regulations and/or standards established by the State 911 Department (p. 13).
   Language added outlining the documentation necessary to support proof of payment (p. 14).
   Grant Application Checklist language revised to require quotations or estimates (with supporting
    documentation from the vendor) on all items (p.16).




                                                    1
                                                                                             FY 2012
                             STATE 911 DEPARTMENT
            PUBLIC SAFETY ANSWERING POINT AND REGIONAL EMERGENCY
             COMMUNICATIONS CENTER SUPPORT AND INCENTIVE GRANT


I.     Introduction

Governor Deval L. Patrick, Lieutenant Governor Timothy P. Murray, Secretary, Executive Office of
Public Safety and Security Mary Elizabeth Heffernan, and Executive Director of the State 911
Department Frank Pozniak are pleased to announce the availability of funding for the State 911
Department Public Safety Answering Point and Regional Emergency Communication Center Support and
Incentive Grant Programs.

The State 911 Department is a department within the Executive Office of Public Safety and Security and
is responsible for administering these grant programs. The Department invites eligible entities to submit
applications for grant funds under the State 911 Department Public Safety Answering Point and Regional
Emergency Communication Center Support and Incentive Grant programs. All information needed to
apply, including program guidelines, is contained in this application package.

The following guidelines have been developed for the State 911 Department Public Safety Answering
Point and Regional Emergency Communication Center Support and Incentive Grants and are applicable
for Fiscal Year 2012.

The guidelines and funding levels will be reviewed annually by the State 911 Department and are
subject to change, with State 911 Commission approval, with each funding cycle.

The Fiscal Year 2012 Grant will begin on July 1, 2011 and run through June 30, 2012. The “Effective
Date” of the individual awards shall be determined in accordance with Section 1 of the Commonwealth
Terms and Conditions, which provides as follows: “The effective start date of performance under a
Contract shall be the date a Contract has been executed by an authorized signatory of the Contractor, the
Department, a later date specified in the Contract or the date of any approvals required by law or
regulations, whichever is later.” There shall be no reimbursement for costs incurred prior to the
Effective Date of the Contract and all goods and services MUST be received on or before June 30,
2012. Further, the State 911 Department is unable to guarantee funding for reimbursement requests
received more than twelve months after the close of the fiscal year under which costs were incurred.


II.    Definitions

Throughout this document and related application, the following words shall, unless the context clearly
requires otherwise, have the following meanings:

Commission: the State 911 Commission.

Commonwealth: the Commonwealth of Massachusetts.

Computer Aided Dispatch or CAD: a computer-based system intended to increase the efficiency and
accuracy of public safety call handling and dispatching.

                                                     2
                                                                                                  FY 2012
                             STATE 911 DEPARTMENT
            PUBLIC SAFETY ANSWERING POINT AND REGIONAL EMERGENCY
             COMMUNICATIONS CENTER SUPPORT AND INCENTIVE GRANT


Coordination: assignment or request for assignment of police, fire, emergency medical resources or any
combination thereof, from multiple jurisdictions to a specific incident or incidents.

Customer Premises Equipment or CPE: enhanced 911 call processing equipment located at a PSAP.

Department: the State 911 Department.

Dispatch: upon receipt of a telephone, radio, alarm signal or other request for emergency services, provide
a decision as to the proper action to be taken and directly select, identify and assign a specific police, fire,
emergency medical resource or resources, or any combination thereof to respond to such request for
service.

Enhanced 911 Fund: the fund established under M.G.L. c. 10, section 35JJ.

Enhanced 911 Service: a service consisting of communication network, database and equipment features
provided for subscribers or end users of communication services enabling such subscribers or end users to
reach a PSAP by dialing the digits 911, or by other means approved by the department, that directs calls
to the appropriate PSAPs based on selective routing and provides the capability for automatic number
identification and automatic location identification.

Enhanced 911 Telecommunicator: individual who acts in the capacity of an enhanced 911 call taker..

Electrostatic Discharge or ESD: sudden and momentary electric current that flows between two objects
that are at different electrical potentials.

Executive Director: the executive director of the State 911 Department.

Governmental Body: a state board, committee, special committee, subcommittee or commission, however
created or constituted within the executive or legislative branch of the commonwealth or the governing
board or body of any authority established by the general court to serve a public purpose in the
commonwealth or any part thereof; a board, commission, committee or subcommittee of any district, city,
region or town, however elected, appointed or otherwise constituted, and the governing board of a local
housing, redevelopment or similar authority, provided that such entity currently operates a PSAP or
RECC or seeks approval from the Department to operate a PSAP or RECC.

Grantee: an eligible applicant that has contracted with the State 911 Department to receive funds under
the State 911 Department Public Safety Answering Point and Regional Emergency Communication
Center Support and Incentive Grant Programs. Only governmental bodies and municipalities are eligible
to be grantees.

Jurisdiction: A municipality, the Massachusetts Development Finance Agency, or any other agency or
entity established by legislation to carry out similar municipal purposes and powers as the Massachusetts
Development Finance Agency.

                                                       3
                                                                                                 FY 2012
                             STATE 911 DEPARTMENT
            PUBLIC SAFETY ANSWERING POINT AND REGIONAL EMERGENCY
             COMMUNICATIONS CENTER SUPPORT AND INCENTIVE GRANT


Limited Secondary PSAP: a PSAP equipped, at a minimum, with automatic number identification and
automatic location identification display or printout capability. It receives 911 calls only if transferred
from the primary PSAP. Data sent to a limited secondary PSAP cannot be re-routed to another location
and may not necessarily be transmitted simultaneously with the voice call.

Municipality: Any city or town within the Commonwealth.

Primary PSAP: a PSAP equipped with automatic number identification and automatic location
identification displays, and is the first point of reception of a 911 call. It serves the municipality in which
it is located.

Private Safety Department: an entity, except for a municipality or public safety department that provides
emergency police, fire, ambulance or medical services.

Program: the State 911 Department Public Safety Answering Point and Regional Emergency
Communication Center Support and Incentive Grants Program.

Public Safety Answering Point or PSAP: a facility assigned the responsibility of receiving 911 calls, and
as appropriate, directly dispatching emergency response services or transferring or relaying emergency
911 calls to other public or private safety agencies or other PSAPs.

Public Safety Department: a functional division of a municipality or a state that provides firefighting, law
enforcement, ambulance, medical or other emergency services.

Radio Console: the control panel or interface comprised of hardware, including common control
hardware, and software components used to monitor, control, and integrate multiple public safety radios
or radio systems by a dispatcher in a PSAP using a common microphone, speaker and user interface. This
does not include any radio system components.

Radio Systems: base station, portable and mobile radios and related components, including but not limited
to, antennas, antenna towers, amplifiers, receivers, and repeaters.

Regional Dispatch: providing dispatch services for two or more public safety departments that serve two
or more jurisdictions.

Regional Emergency Communication Center or RECC: a facility operated by or on behalf of 2 or more
municipalities or governmental bodies, or combination thereof, as approved by the Department, that enter
into an agreement for the establishment and provision of regional dispatch and coordination of emergency
services for all such municipalities or governmental bodies including, but not limited to, a regional PSAP
that provides enhanced 911 service and police, fire protection, and emergency medical services dispatch,
including services provided by a private safety department. The regional PSAP portion of the center shall
be equipped with automatic number identification and automatic location identification displays, as
approved by the department, and is the first point of reception of a 911 call.

                                                       4
                                                                                                 FY 2012
                             STATE 911 DEPARTMENT
            PUBLIC SAFETY ANSWERING POINT AND REGIONAL EMERGENCY
             COMMUNICATIONS CENTER SUPPORT AND INCENTIVE GRANT


Regional PSAP: a PSAP operated by or on behalf of 2 or more municipalities or governmental bodies, or
combination thereof, approved by the Department, for the operation of enhanced 911call taking and call
transfer activities. A regional PSAP may also be engaged in, by agreement, the dispatching or control of
public safety resources serving some or all of the municipalities or governmental bodies that comprise the
regional PSAP, including where services are provided by a private safety department. If the regional
PSAP serves all such municipalities or governmental bodies for the operation of enhanced 911 call taking
and call transfer activities and dispatch services including where some dispatch services are provided by a
private safety department, it shall be considered a regional emergency communication center. The
regional PSAP shall be equipped with automatic number identification and automatic location
identification displays, as approved by the department, and is the first point of reception of a 911 call.

Regional Secondary PSAP: a facility operated by or on behalf of 3 or more municipalities or
governmental bodies, or a combination thereof, approved by the Department, that enter into an agreement
for the establishment and provision of regional dispatch and coordination of either police, fire protection
or emergency medical services, or any combination thereof. A regional secondary PSAP is equipped with
automatic number identification and automatic location identification displays. It receives 911 calls only
when transferred from a primary or regional PSAP or on an alternative routing basis when calls cannot be
completed to the primary or regional PSAP.

Ringing PSAP: a PSAP equipped for receipt of voice communications only, and may not operate 24 hours
each day. It receives 911 calls that are transferred from the primary PSAP.

Salary: compensation paid to full-time and part-time employees to include straight time, overtime,
contract differentials, sick, vacation, and personal leave; associated fringe benefits and/or indirect costs as
applied by a municipality or the Commonwealth. Salary does not include contractual reimbursements
prior to the contract effective date, lump sum payments (e.g., lump sum educational incentive payments,
longevity payments, etc.), buy-outs and/or extended sick, extended vacation, or extended personal leave.

Secondary PSAP: a PSAP equipped with ANI and ALI displays. It receives 911 calls only when they are
transferred from the primary PSAP or on an alternative routing basis when calls cannot be completed to
the primary PSAP.

Wireless State Police PSAP: a state police facility assigned the responsibility of primarily or entirely
receiving wireless 911 calls and, as appropriate, directly dispatching emergency response services or
transferring or relaying emergency 911 calls to other public or private safety departments or other PSAPs.

Wireline Enhanced 911 Service: service provided by a wireline carrier that connects a subscriber dialing
or entering the digits 911 to a PSAP.




                                                       5
                                                                                                            FY 2012
                                STATE 911 DEPARTMENT
               PUBLIC SAFETY ANSWERING POINT AND REGIONAL EMERGENCY
                COMMUNICATIONS CENTER SUPPORT AND INCENTIVE GRANT



III.      Eligibility

A.        Support Grant

Primary PSAPs, regional PSAPs, regional secondary PSAPs, and regional emergency communication
centers are eligible to participate in the Program and are eligible to receive support grant funding.

For Fiscal Year 2012, twenty-five percent (25%) of the total surcharge revenues of the previous fiscal
year shall be allocated to the support grant awards. Support grant awards shall be disbursed according to
a formula that weighs both 911 call volume and population served.1

Additional funding of one million dollars ($1,000,000) has been allocated for Fiscal Year 2012 to provide
additional support to existing primary PSAPs that dispatch police, fire and emergency medical services
(including if any such services are provided by a private safety department) and to existing regional
secondary PSAPs that provide any combination of dispatch services. Further, wireless state police PSAPs
receiving funds under the State 911 Department Wireless State Police PSAP Grant shall not be eligible to
apply for funds under the Program, except that wireless state police PSAPs that receive wireline enhanced
911 calls for municipalities shall be eligible to receive this additional support grant funding. A complete
listing of eligible award amounts by PSAP can be found in Appendix A. The allocation is based on a
straight division of the allocated amount by the number of eligible PSAPs.

B.        Incentive Grant

In addition to amounts allocated as part of the above support grant, existing regional PSAPs and regional
emergency communication centers are eligible to receive additional incentive grant funding through the
Program based on the following allocation formula:

       i) for regional PSAPs serving 2 municipalities, ½ of 1 percent of the total surcharge revenues of the
               previous fiscal year;
       ii) for regional PSAPs serving 3 to 9 municipalities, 1 percent of the total surcharge revenues of the
               previous fiscal year;
       iii) for regional PSAPs serving 10 or more municipalities, 1½ percent of the total surcharge revenues
               of the previous fiscal year; and
       iv) for regional emergency communication centers, up to 4 per cent2 of the total surcharge revenues
               of the previous fiscal year.




1 2010 Call Volume and 2010 U.S. Census will be utilized for Fiscal Year 2012. For Fiscal Year 2012, awards will be
adjusted so that awardees negatively impacted by the use of 2010 Call Volume and/or 2010 US Census data will receive the
allocation equivalent to their Fiscal Year 2011 award.
2 Subject to Department of Telecommunications and Cable approval.
                                                              6
                                                                                               FY 2012
                             STATE 911 DEPARTMENT
            PUBLIC SAFETY ANSWERING POINT AND REGIONAL EMERGENCY
             COMMUNICATIONS CENTER SUPPORT AND INCENTIVE GRANT


Funds shall be disbursed according to a formula that weighs both 911 call volume and population served.1
A listing of the value of the available incentive grant award amount by category i to iv above can be found
in Appendix A.

The percentages in clauses i to iv, inclusive, and the percentages of the total amounts allocated to each
grantee eligible within such clauses i through iv may be adjusted by the State 911 Commission to ensure a
proper allocation of incentive funds as more regional PSAPs and regional emergency communication
centers are added. The amount allocated to a grantee or grantees may be adjusted or capped.

In addition, should the status and/or dynamic of a primary PSAP, regional PSAP, RECC or regional
secondary PSAP change during this funding cycle, the State 911 Department may take the following
actions:
             Should a primary PSAP, regional PSAP, RECC, or regional secondary PSAP
                cease to exist, said PSAP would no longer be eligible for funding under this grant.
                The contract would be terminated immediately;
             Should a primary PSAP, regional PSAP, RECC, or regional secondary PSAP
                increase its capacity through consolidation with another PSAP(s), the State 911
                Department will re-calculate the eligible award amount taking into account the
                increased population and call volume. This new allocation would then be off-set
                by the funding already received and the difference would be pro-rated to allow for
                funding for the balance of the grant cycle.
             The State 911 Department may limit allowable expenses and/or approved
                categories of expenses for a PSAP that is regionalizing.
IV.     Purpose

Funding for the State 911 Department Public Safety Answering Point and Regional Emergency
Communication Center Support and Incentive Grants comes from a portion of revenues received pursuant
to M.G.L. Chapter 6A, Section 18H. The purpose of the State 911 Department Public Safety Answering
Point and Regional Emergency Communication Center Support and Incentive Grants is to assist PSAPs
and regional emergency communication centers in providing enhanced 911 service and to encourage the
development of regional PSAPs, regional secondary PSAPs, and regional emergency communication
centers.

V.     Use of Funding

Grantees may only use grant funds for the purposes listed below. Use of all grant funding shall be: (a)
related to the provision of enhanced 911 service; and (b) approved by the State 911 Department. Funds
shall not be used for any equipment, personnel or services that are not directly related to the provision of
enhanced 911 service. The State 911 Department reserves the right to reject the funding of items that are
equivalent to items that have been purchased with State 911 Department grant funds and are still within
their industry standard accepted shelve lives. Additionally, the State 911 Department reserves the right,
consistent with these guidelines, to provide or deny funding for types or classes of items that have been
permitted or denied in prior grant cycles.
                                                      7
                                                                                               FY 2012
                              STATE 911 DEPARTMENT
             PUBLIC SAFETY ANSWERING POINT AND REGIONAL EMERGENCY
              COMMUNICATIONS CENTER SUPPORT AND INCENTIVE GRANT


The State 911 Department will allow funding for the purchase or lease of equipment and for debt service
on equipment, including without limitation, principal and interest payments on loans, notes, and bonds.
The State 911 Department will allow grantees to assign lease, debt service, and/or or incremental
purchase costs to this grant. The State 911 Department makes no guarantee of funding from year to year
and does not assume any obligation, as guarantor or otherwise, under any purchase, lease, or debt
instrument.
1.      Allowable Expenses
Unless otherwise noted, primary PSAPs, regional PSAPs, regional secondary PSAPs, and regional
emergency communication centers shall be eligible to receive reimbursement of allowable expenses
related to the categories below. Primary PSAPs, regional PSAPs, and regional emergency
communication centers who transfer 911 calls to a secondary PSAP may be reimbursed for the allowable
expenses of such secondary PSAP. Funding shall not be available for expenses of a limited secondary
PSAP or a ringing PSAP.

A. Enhanced 911 Telecommunicator Personnel Costs – to defray the costs of salary for enhanced 911
   telecommunicator personnel, including enhanced 911 telecommunicators who are emergency
   communications dispatchers or supervisors. In order to be eligible for such funding, a grantee must
   show that the personnel costs to be reimbursed: (1) cover only personnel who are trained and certified
   as enhanced 911 telecommunicator in accordance with the requirements of the State 911 Department,
   or are in the process of obtaining such certification, in accordance with the requirements of the State
   911 Department; and (2) except as otherwise approved by the State 911 Department, are solely for
   hours in which such personnel are working in the capacity of an enhanced 911 telecommunicator as
   their primary job function. Reimbursement for personnel costs related to training may be allowed
   only for training courses that have been approved by the State 911 Department under the Fiscal Year
   2012 State 911 Department Training Grant, or with the prior written approval of the State 911
   Department. Reimbursement for personnel costs for individuals who have other primary job duties
   not directly related to enhanced 911 service, such as firefighters or police officers who may
   occasionally be assigned PSAP enhanced 911 telecommunicator duty, may be allowed only for the
   documented hours in which the employee is acting primarily in the capacity of an enhanced 911
   telecommunicator. For example, if a police officer or firefighter is assigned to work as an enhanced
   911 telecommunicator 1 day a week, funding from these grants may only be used to cover the portion
   of such firefighter or police officer’s salary for the 1 day a week that he or she is assigned to enhanced
   911 telecommunicator duty. Funding awarded through these grants must be assigned to specific
   identified personnel, and the funding shall be applied to the personnel costs associated with such
   specific identified personnel.
     All wage reimbursements authorized under this Program shall be allocated by the grantee in adherence
     with applicable collective bargaining agreements. However, the State 911 Department is not bound
     by or required to adhere to grantee collective bargaining agreements when determining allocations or
     reimbursements.



                                                      8
                                                                                            FY 2012
                             STATE 911 DEPARTMENT
            PUBLIC SAFETY ANSWERING POINT AND REGIONAL EMERGENCY
             COMMUNICATIONS CENTER SUPPORT AND INCENTIVE GRANT




B. Heat, Ventilation, Air Conditioning and Other Environmental Control Equipment – to defray
   costs associated with the acquisition and maintenance of heat, ventilation and air-conditioning
   equipment and other environmental control equipment. Such funds may only be used to purchase,
   install, replace, maintain, operate and/or upgrade such equipment used in the physical space used for
   the provision of enhanced 911 service.
C. Computer-aided Dispatch Systems – to defray costs associated with the purchase, installation,
   replacement, maintenance and/or upgrade of CAD hardware and software used by emergency
   communication dispatchers, call takers, and 911 operators in primary PSAPs, regional PSAPs,
   regional secondary PSAPs, and regional emergency communication centers to initiate public safety
   calls for service and dispatch, and to maintain the status of responding resources in the field. Funds
   may be used for mobile devices that are linked to a CAD system. Primary PSAPs may not use
   funding for records management systems, whether or not part of a CAD system. Regional PSAPs and
   RECCs may apply for funding for records management systems.
D. Radio Consoles – to defray costs associated with the purchase, installation, replacement,
   maintenance, and/or upgrade of radio consoles to be used at primary PSAPs, regional PSAPs, regional
   secondary PSAPs, and regional emergency communication centers. Such funds may only be used to
   purchase, install, replace, maintain, and/or upgrade such radio consoles used in the physical space
   used for the provision of enhanced 911 service.
E. Console Furniture and Dispatcher Chairs – to defray costs associated with the purchase,
   installation, replacement, maintenance, and/or upgrade of console furniture and dispatcher chairs
   necessary for enhanced 911 telecommunicators working at primary PSAPs, regional PSAPs, regional
   secondary PSAPs, and regional emergency communication centers to perform their jobs effectively
   and in an ergonomically appropriate manner. Such funds may only be used to purchase, install,
   replace, maintain, and/or upgrade such console furniture and dispatcher chairs, including shelving,
   storage cabinets, and rotary resource files, used in the physical space used for the provision of
   enhanced 911 service.
F. Fire Alarm Receiving and Alerting Equipment Associated with Providing Enhanced 911 Service –
   to defray costs associated with the purchase, installation, replacement, maintenance, and/or update of
   fire alarm receiving and alerting equipment used at primary PSAPs, regional PSAPs, regional secondary
   PSAPs, or regional emergency communication centers. Funding may be used to purchase, install,
   replace, maintain, and/or update systems used by such PSAPs to alert remote station personnel of
   emergency responses, including hardware and components installed within remote station locations.
   Funding for street or structure based cable or radio fire alarm boxes and related hardware is not
   permitted.




                                                    9
                                                                                           FY 2012
                            STATE 911 DEPARTMENT
           PUBLIC SAFETY ANSWERING POINT AND REGIONAL EMERGENCY
            COMMUNICATIONS CENTER SUPPORT AND INCENTIVE GRANT



G. Other Equipment and Related Maintenance Associated with Providing Enhanced 911 Service –
   to defray costs associated with the purchase, installation, replacement, and/or maintenance of other
   equipment used in the physical space used for the provision of enhanced 911 service. Funding may be
   used for, but is not limited to: support technology (such as printers, headsets, and call recorders);
   supplies (such as disc and printer cartridges); hardware and support costs (excluding monthly
   recurring telephone service costs) for telephones; acoustic wall coverings; ESD-resistant flooring;
   lighting; and security equipment used for securing access to the PSAP to prevent entry by the public
   or unauthorized personnel.
H. Regional PSAPs and Regional Emergency Communication Centers ONLY:
   Public Safety Radio Systems – to defray costs associated with the acquisition and maintenance of
   radio systems (including circuit costs for connectivity) used for police, fire, emergency medical
   services, and/or emergency management communications. All radio systems shall comply with
   EOPSS Statewide Inter-Operability Emergency Communications guidelines. Only Regional PSAPs
   and regional emergency communication centers are eligible for funding in this category.
I. Regional Secondary PSAPs ONLY:
   Regional Secondary PSAP 911 Customer Premises Equipment Maintenance – to defray costs
   associated with maintaining PSAP 911 customer premises equipment. ONLY regional secondary
   PSAPs are eligible for funding in this category.
   (The Department assumes the responsibility of all costs for maintenance of CPE at all primary PSAPs
   and regional PSAPs and RECCs). Note: Regional Secondary PSAPs are eligible for the purchase,
   installation and/or upgrade of CPE equipment under the State 911 Department Regional PSAP and
   Regional Secondary PSAP and RECC Development Grant.

All goods and services MUST be received on or before June 30, 2012 to be eligible for
reimbursement under the Fiscal Year 2012 State 911 Department Public Safety Answering Point
and Regional Emergency Communication Center Support and Incentive Grants.
The State 911 Department may grant an extension, not to exceed sixty (60) days from the end of the
contract period, for the receipt of goods and services after June 30, 2012 if the grantee
demonstrates to the satisfaction of the State 911 Department that the goods and services will not be
received on or before June 30, 2012 solely as the result of the vendor’s inability to deliver such
goods and services, through no fault of the grantee, on or before June 30, 2012. Any request for an
extension shall be made on or before June 15, 2012 and shall be supported by appropriate
documentation. Failure to request an extension on or before June 15, 2012 will result in denial of
said request and denial of reimbursement for any and all costs associated with goods/services not
received on or before June 30, 2012.




                                                   10
                                                                                                FY 2012
                               STATE 911 DEPARTMENT
              PUBLIC SAFETY ANSWERING POINT AND REGIONAL EMERGENCY
               COMMUNICATIONS CENTER SUPPORT AND INCENTIVE GRANT




All technology or telecommunications related goods or services must be compliant with applicable laws,
rules, regulations, and standards. Grantees shall specify that they have referenced
www.mass.gov/accessibility, www.access-board.gov, the Massachusetts Architectural Access Board
regulations at www.mass.gov/aab, and the Massachusetts Office on Disability standards and best practices
at www.mass.gov/mod/ADACoordinators.html to determine what laws, rules, and standards apply and
what efforts they have made to ensure specific compliance therewith. Failure to make adequate ascertains
of compliance will result in denial of funding for the requested goods or services.

VI.       Application Process


All applicants shall submit to the State 911 Department one (1) original and three (3) copies of the
completed application, including budget worksheet and detail narrative, supporting documentation, a fully
executed Commonwealth of Massachusetts Contract Authorized Signatory Listing, including notary
page(s) and completion of the highlighted areas of the Commonwealth’s Standard Contract Form signed
by an authorized signatory for the grant.

All applications must be signed and submitted by an authorized signatory of the applicant.

Budget Worksheet and Detail Narrative:

         Use the worksheet provided to summarize the amounts planned to be spent in each category.
         Use the narrative section to explain, in detail, the basis of the funding in each category. Be as
          specific as possible and include quotes, brand names and model numbers where applicable and
          available. For example, if the grantee has $1000.00 in the “furniture, chairs” column, the grantee
          shall justify the computation of that budget item in the narrative such as “4 Acme model EZ
          dispatch chairs at $250.00 per chair.”
All applications shall be mailed or hand-delivered to the address below. No applications will be accepted
via fax or email.

                                           State 911 Department
                                        1380 Bay Street, Building C
                                         Taunton, MA 02780-1088
                                 Attn: Support and Incentive Grant Program

VII.      Grant Review and Selection Process

The State 911 Department staff will review all applications and make selection recommendations to the
Executive Director or his designee. The State 911 Department staff will use its best efforts to review
grant applications and to take the following action within fifteen (15) business days of receipt of the grant
application: 1) recommend approval of the grant; 2) recommend denial of the grant; or 3) request

                                                       11
                                                                                               FY 2012
                             STATE 911 DEPARTMENT
            PUBLIC SAFETY ANSWERING POINT AND REGIONAL EMERGENCY
             COMMUNICATIONS CENTER SUPPORT AND INCENTIVE GRANT


additional information from the applicant in the event that the grant application is not complete. If the
State 911 Department staff determines, based upon its review of the grant application, that the grant
application is not complete, the State 911 Department will notify the applicant by telephone and/or e-mail
of the need to provide additional information and will notify the applicant that such additional information
shall be provided to the State 911 Department staff within ten (10) business days in order to complete the
application. If the applicant fails to provide the requested information necessary to complete the
application within ten (10) business days of the request by the State 911 Department, the State 911
Department will take the following action: 1) process the application to the extent practicable; or 2)
consider the application closed and return the application to the applicant. If the application is closed and
returned to the applicant, the applicant may resubmit the application, in which case the application will be
considered a new application, and the review period will begin again.

Any denial of a grant application, in whole or in part, may be appealed to the Executive Director, or his
designee, within ten (10) business days of the date of denial with supporting documentation. The
Executive Director will use his best efforts to respond to the appeal within five (5) business days. All
decisions of the Executive Director for selecting applicants for the State 911 Department Support and
Incentive Grant are final.

The State 911 Department reserves the right, in its sole discretion, to extend any of the above processing
timelines.

Adherence to the conditions detailed within the grant application package and other factors will be
considered. These factors include:

        A reasonable, properly completed budget and application; and
        Applicant’s adherence to grant guidelines and reporting requirements.

VIII. Grant Funding Process

After contract execution, the grantee is permitted to reallocate not more than 10% of the total award
amount between approved categories of use set forth in Section V. “Use of Funding” above without
requesting prior approval from the State 911 Department. For example, if a PSAP is awarded a $10,000
contract to fund $5,000 in personnel costs (category A) and $5,000 for dispatcher chairs (category E) and
determines that reimbursement of additional personnel costs is warranted, it may reallocate $1,000 (10%
of the award) from category E to category A without receiving approval from the State 911 Department.
The PSAP’s new budget becomes $6,000 for category A and $4,000 for category E.

Budget modifications exceeding 10% of the contract award and/or reallocation to an item or
category not previously approved shall be subject to the prior written approval of the State 911
Department, and such approval shall be sought and obtained PRIOR to implementation of such
reallocation or new budget items/expenses.



                                                     12
                                                                                             FY 2012
                             STATE 911 DEPARTMENT
            PUBLIC SAFETY ANSWERING POINT AND REGIONAL EMERGENCY
             COMMUNICATIONS CENTER SUPPORT AND INCENTIVE GRANT


Budget modification forms can be found at www.mass.gov/e911. This form should be completed, signed
by an authorized signatory and forwarded along with a brief narrative explaining the requested changes.
Budget modifications along with requested narrative and quotes (if applicable) MUST be mailed to:

                                        State 911 Department
                                     1380 Bay Street, Building C
                                      Taunton, MA 02780-1088
                               Attn: Support & Incentive Grant Program

Although the State 911 Department will endeavor to provide authorization or denial of authorization to
the PSAP within ten (10) business days of the request, failure of the State 911 Department to respond
within such ten (10) business days does not confer authorization. No authorization for reimbursement
will be made without the prior express written approval of the State 911 Department.

Grantees are strongly encouraged to submit final, year-end budget modification requests on or
before May 15, 2012.


      All funding is subject to the availability of funds.
      Grantees shall maintain and retain accounting and other records of Program-related information as
       required by applicable state and local laws and regulations. Such records shall be subject to
       examination, audit and inspection by the State 911 Department and/or any other local, state, or
       federal agency that has appropriate jurisdictional authority.
      Any funding received for which goods and or services are not received on or before June 30, 2012
       shall be promptly returned to the State 911 Department, unless otherwise approved by the State
       911 Department.
      The State 911 Department reserves the right to withhold future grant funding and/or disqualify the
       grantee from participating in future grant awards, if any grant funds received by grantee are not
       properly accounted for or if the grantee fails to meet reporting requirements, including without
       limitation, reporting and/or certification requirements set forth in regulations and/or standards
       established by the State 911 Department.
      Funding of reimbursement requests received more than twelve months after the close of the fiscal
       year under which costs were incurred cannot be guaranteed.
      Due to the limited availability of resources, the State 911 Department will not be able to honor any
       CPE move or change requests that are not received a minimum of two (2) months prior to the end
       of the grant cycle (i.e., notice must be provided by the grantee to the State 911 Department on or
       before April 30, 2012). Additionally, due to the notice obligations set forth in the contract
       between the State 911 Department and its service provider, grantees shall provide the Department
       with advance written notice of all proposed CPE moves or changes, as follows: a) a minimum of
       six (6) months in advance for CPE moves to a different building; b) a minimum of three (3)
       months in advance for inside CPE moves that involve a relocation of backroom equipment; c) a
       minimum of one (1) month in advance for all other types of CPE moves; d) or as otherwise may
       be directed by the Department in its sole discretion.

                                                    13
                                                                                              FY 2012
                             STATE 911 DEPARTMENT
            PUBLIC SAFETY ANSWERING POINT AND REGIONAL EMERGENCY
             COMMUNICATIONS CENTER SUPPORT AND INCENTIVE GRANT



The State 911 Department staff will review all reimbursement requests and make selection
recommendations to the Executive Director or his designee. The State 911 Department will e-mail the
grantee an acknowledgment of receipt of the grant reimbursement request (if the e-mail address has been
provided by the grantee on the grant reimbursement form). The State 911 Department staff will use its
best efforts to review reimbursement requests and to take the following action within twenty (20) business
days of receipt of the reimbursement request: 1) recommend approval of the reimbursement request; 2)
recommend denial of the reimbursement request; or 3) request additional information in the event that the
reimbursement request is not complete. If the State 911 Department staff determines, based upon its
review of the reimbursement request, that the reimbursement request is not complete, the State 911
Department will notify the grantee by telephone and/or e-mail of the need to provide additional
information and will notify the grantee that such additional information shall be provided to the State 911
Department staff within ten (10) business days in order to complete the reimbursement request. If the
grantee fails to provide the requested information necessary to complete the reimbursement request within
ten (10) business days of the request by the State 911 Department, the State 911 Department will take the
following action: 1) process the reimbursement request to the extent practicable; or 2) consider the
reimbursement request closed and return the reimbursement request to the grantee. If the reimbursement
request is closed and returned to the grantee, the grantee may resubmit the reimbursement request, in
which case the reimbursement request will be considered a new reimbursement request, and the review
period will begin again.

Any denial of a reimbursement request, in whole or in part, may be appealed to the Executive Director, or
his designee, within ten (10) business days of the date of denial with supporting documentation. The
Executive Director will use his best efforts to respond to the appeal within five (5) business days. All
decisions of the Executive Director for reimbursement requests under the State 911 Department Support
and Incentive Grant are final.

The State 911 Department reserves the right, in its sole discretion, to extend any of the above processing
timelines.

       A.      Reimbursement for Expenses Incurred

After contract execution, the grantee can incur costs and seek reimbursement from the Department.
Approval of reimbursement at the time of contract execution is conditional on the reasonableness of the
request and adequacy of documentation at the time funds are to be disbursed.

Reimbursement requests should be submitted to the Department within thirty (30) days of the date
on which the cost is incurred. Reimbursement requests must include expenditure and activity reports
as well as supporting documentation, including but not limited to, copies of receipts, proof of payment
and/or payroll records. PSAPs should be advised the Department is unable to guarantee funding for
reimbursement requests received more than twelve months after the close of the fiscal year under which
costs were incurred.


                                                    14
                                                                                              FY 2012
                             STATE 911 DEPARTMENT
            PUBLIC SAFETY ANSWERING POINT AND REGIONAL EMERGENCY
             COMMUNICATIONS CENTER SUPPORT AND INCENTIVE GRANT


For personnel costs, proof of payment shall include the individual name, pay period, pay date, rate of pay,
number of hours paid and the total amount paid. As an example, the supporting documentation may be a
copy of the payroll register/report from the city or town or copies of pay advices for the employee.
Please note the payroll register/report does not need to segregate the “grant” costs, it simply needs to
show payment to the individual for at least the amount of the requested reimbursement.

For vendor payments, proof of payment shall include the check/electronic funds transfer (“eft”) number,
the date of payment, the vendor name, and the amount of payment. As an example, the supporting
documentation may be a copy of the check, cancelled check, check warrant report or a general ledger
report. If the amount of the check is greater than the amount being requested, a breakdown of the
payment should be provided to properly support the costs being requested.

All State 911 Department Program reimbursement forms will be made available at www.mass.gov/e911.
Reimbursement forms must be signed by an authorized signatory and submitted to the Department by
mail. Electronic signatures or fax copies of these forms will not be accepted. Failure to comply with
reporting requirements may result in non-reimbursement of funds or suspension of a grant award. Please
be sure to notify your Municipal Treasurer’s/Finance Office as all payments will be issued to that office.

       B.      Release of Funding to Grantees for Anticipated Expenditures

The Department recognizes that grantees may have budget limitations that do not permit them to make
significant purchases or commit to personnel-related funding without adequate funds already in place.
Therefore, the Department may disburse grant funds for anticipated expenditures as detailed below.

      Equipment/Services: Upon request of the grantee, anticipated expenditures may qualify for a
       disbursement of grant funds when the good/service is: (1) an approved budget item; (2) complies
       with all applicable purchasing policy, procedures, and regulations; (3) goods/services have been
       received/rendered; and (4) a valid invoice from the vendor documenting receipt of the
       goods/services is produced. Documentation, including but not limited to, bid documents (where
       applicable), product information, shipping documents and additional pertinent and available
       information will be required prior to release of funds. Additional documentation, including but
       not limited to, proof of payment and other pertinent and available documentation shall be
       submitted to the State 911 Department within fifteen (15) days of issuance of payment by the
       grantee to the vendor. The State 911 Department reserves the right to withhold future
       disbursements to a grantee who fails to comply with reporting requirements.




                                                    15
                                                                                               FY 2012
                               STATE 911 DEPARTMENT
              PUBLIC SAFETY ANSWERING POINT AND REGIONAL EMERGENCY
               COMMUNICATIONS CENTER SUPPORT AND INCENTIVE GRANT



         Personnel: Funds may be disbursed, upon request of the grantee, to support anticipated new
          enhanced 911 telecommunicator personnel salary costs. Please see above Section V “Use of
          Funding” subsection A “Enhanced 911 telecommunicator personnel costs” for a detailed
          explanation of how grant funds may be used to support personnel costs. An initial disbursement
          equivalent to two months of salary costs may be made to the grantee. Personnel costs must be
          reconciled with the State 911 Department on a monthly basis. All subsequent disbursements will
          be made monthly in the amount of costs reconciled by the grantee. Pertinent and available
          documentation, including but not limited to, job postings, offer of employment, and scheduled
          start date, will be required prior to disbursement of any funds. Additional documentation,
          including but not limited to, detailed specific payroll records and other pertinent and available
          documentation shall be submitted monthly to the Department that provides proof that the
          disbursed funds were used to support the personnel costs as requested.

IX.       Assistance

For assistance please contact Marilyn Godfrey, the State 911 Grant Specialist at 508-821-7299 or
911DeptGrants@state.ma.us.




                                                      16
                                                                                         FY 2012
                               STATE 911 DEPARTMENT
              PUBLIC SAFETY ANSWERING POINT AND REGIONAL EMERGENCY
               COMMUNICATIONS CENTER SUPPORT AND INCENTIVE GRANT


                State 911 Department Grant Application Checklist
                State 911 Department
                1380 Bay Street, Building C
                Taunton, MA 02780
                Attn: Support and Incentive Grant Program
Checklist:

         Signed and Dated PSAP and RECC Support and Incentive Grants Application Page
          Completed Budget Summary Page
          Completed Budget Narrative
             Personnel: include name(s), hourly rate(s), and overtime rate(s)
             HVAC: Provide detailed narrative to justify expense in compliance with grant guidelines;
             attach quotes or estimates (with supporting documentation from the vendor).
             CAD: Provide detailed narrative to justify expense in compliance with grant guidelines;
             attach quotes or estimates (with supporting documentation from the vendor).
             Radio Console: Provide detailed narrative to justify expense in compliance with grant
             guidelines; attach quotes or estimates (with supporting documentation from the vendor).
             Console Furniture/Chairs: Provide detailed narrative to justify expense in compliance
             with grant guidelines; attach quotes or estimates (with supporting documentation from the
             vendor).
             Fire Alarm Receiving & Alerting Equipment: Provide detailed narrative to justify
             expense in compliance with grant guidelines; attach quotes or estimates (with supporting
             documentation from the vendor).
             Other Equipment: Provide detailed narrative to justify expense in compliance with grant
             guidelines; attach quotes or estimates (with supporting documentation from the vendor).
Regional PSAPs and RECCs only:
             Public Safety Radio Systems: Provide detailed narrative to justify expense in compliance
             with grant guidelines; attach quotes or estimates (with supporting documentation from the
             vendor).
Regional Secondary PSAPs only:
             CPE Maintenance: Provide detailed narrative to justify expense in compliance with grant
             guidelines; attach quotes or estimates (with supporting documentation from the vendor).

             Completed Authorized Signatory Listing Page
             Completed and Notarized Proof of Authentication of Signature Page
             Signed and Dated Standard Contract Page
             Provide Original and Three (3) Copies




                                                    17
                                                                                             FY 2012
                                STATE 911 DEPARTMENT
               PUBLIC SAFETY ANSWERING POINT AND REGIONAL EMERGENCY
                COMMUNICATIONS CENTER SUPPORT AND INCENTIVE GRANT


   Type of PSAP: (please check one)
           Primary      Regional    Regional Secondary
           Regional Emergency Communication Center

1. Name of Applicant
   Address
   City/Town/Zip
   Telephone Number
   Fax Number
   Website

2. Name /Title of Authorized Signatory
   Telephone Number
   Fax Number
   Email Address

3. Contact Name/Title for Grant Questions

   Telephone Number
   Fax Number
   Email Address

4. Total Grant Program funds requested.                                               $

5. Goal and Desired Outcome

   Through its submission of this application to the State 911 Department, the applying governmental entity
   affirms that the primary goal of the State 911 Department PSAP and RECC Support and Incentive Grant
   Program is to assist PSAPs and regional emergency communication centers in providing enhanced 911 service
   and to foster the development of regional PSAPs, regional secondary PSAPs and regional emergency
   communication centers.
   .
6. Sign below to acknowledge having read and agreed to the grant conditions and reporting requirements listed
   in the application packet.

   Signed under the penalties of perjury this ______ day of _____________, 20 ____.




                   ORIGINAL SIGNATURE OF AUTHORIZING SIGNATORY                            DATE SIGNED
                   (in blue ink)
                                                      18
                                                                            FY 2012
                            STATE 911 DEPARTMENT
           PUBLIC SAFETY ANSWERING POINT AND REGIONAL EMERGENCY
            COMMUNICATIONS CENTER SUPPORT AND INCENTIVE GRANT



         Primary PSAP, Regional PSAP, Regional Secondary PSAP, & RECC

                     CATEGORY                                      AMOUNT


                                                         $
A. Enhanced 911 Telecommunicator Personnel Costs


B. Heat, Ventilation, Air Conditioning, and Other
                                                         $
Environmental Control Equipment


C. Computer-Aided Dispatch Systems                       $


D. Radio Console                                         $

                                                         $
E. Console Furniture and Dispatcher Chairs

F. Fire Alarm Receiving and Alerting Equipment
                                                         $
Associated with Providing Enhanced 911 Service


G. Other Equipment
                                                         $




TOTAL*                                                   $


*Total amount must exactly match amount requested on application page


                                                    19
                                                                        FY 2012
                            STATE 911 DEPARTMENT
           PUBLIC SAFETY ANSWERING POINT AND REGIONAL EMERGENCY
            COMMUNICATIONS CENTER SUPPORT AND INCENTIVE GRANT




                         REGIONAL PSAP and RECC ONLY

 CATEGORY                                               AMOUNT

 H. Public Safety Radio Systems

                                                        $




 TOTAL*                                                 $


*Total amount must exactly match amount requested on application page




                                                 20
                                                                            FY 2012
                            STATE 911 DEPARTMENT
           PUBLIC SAFETY ANSWERING POINT AND REGIONAL EMERGENCY
            COMMUNICATIONS CENTER SUPPORT AND INCENTIVE GRANT




                       REGIONAL SECONDARY PSAP ONLY

                     CATEGORY                                      AMOUNT

 I. PSAP Customer Premises Equipment Maintenance

                                                        $




 TOTAL*                                                 $


*Total amount must exactly match amount requested on application page




                                                 21
                                                                                                      FY 2012
                               STATE 911 DEPARTMENT
              PUBLIC SAFETY ANSWERING POINT AND REGIONAL EMERGENCY
               COMMUNICATIONS CENTER SUPPORT AND INCENTIVE GRANT



             PRIMARY PSAP, REGIONAL PSAP, REGIONAL SECONDARY PSAP, & RECC
                                            DETAIL NARRATIVE
 Please make sure that every item listed in the above Budget Worksheet is listed in below narrative with a
 detailed description including category of item, price per unit, quantity, brand, model and any other
 pertinent and available information. Please include any and all quotes to support the budget narrative.
 For personnel costs, please note for each individual to be funded, the anticipated hourly rate, cost of
 benefits if applicable, and anticipated overtime rate if applicable. Please use additional pages if needed.

 A.      Enhanced 911 Telecommunicator Personnel Costs – to defray the costs of salary for enhanced 911
 telecommunicator personnel, including enhanced 911 telecommunicators who are emergency
 communications dispatchers or supervisors. In order to be eligible for such funding, a grantee must show that
 the personnel costs to be reimbursed: (1) cover only personnel who are trained and certified as an enhanced 911
 telecommunicator in accordance with the requirements of the State 911 Department; and (2) except as otherwise
 approved by the State 911 Department are solely for hours in which such personnel are working in the capacity of
 an enhanced 911 telecommunicator as their primary job function. Reimbursement for personnel costs related to
 training may be allowed only for training courses that have been approved by the State 911 Department under the
 Fiscal Year 2012 State 911 Department Training Grant. Reimbursement for personnel costs for individuals who
 have other primary job duties not directly related to enhanced 911 service, such as firefighters or police officers
 who may occasionally be assigned PSAP enhanced 911 telecommunicator duty, may be allowed only for the
 documented hours in which the employee is acting primarily in the capacity of an enhanced 911 telecommunicator.
 For example, if a police officer or firefighter is assigned to work as an enhanced 911 telecommunicator 1 day a
 week, funding from these grants may only be used to cover the portion of such firefighter or police officer’s salary
 for the 1 day a week that he or she is assigned to enhanced 911 telecommunicator duty. Funding awarded through
 these grants must be assigned to specific identified personnel, and the funding shall be applied to the personnel
 costs associated with such specific identified personnel.
 All wage reimbursements authorized under this Program shall be allocated by the grantee in adherence with
 applicable collective bargaining agreements. However, the State 911 Department is not bound by or required to
 adhere to grantee collective bargaining agreements when determining allocations or reimbursements.
A. Personnel costs – List Certified Enhanced 911 Telecommunicators
        Last Name, First Name                      Regular Pay Rate                      Overtime Pay Rate




 Please use additional pages if needed. Please mark with letter A.
                                                         22
                                                                                             FY 2012
                                 STATE 911 DEPARTMENT
                PUBLIC SAFETY ANSWERING POINT AND REGIONAL EMERGENCY
                 COMMUNICATIONS CENTER SUPPORT AND INCENTIVE GRANT




 B. Heat, Ventilation, Air Conditioning and Other Environmental Control Equipment – to defray
    costs associated with the acquisition and maintenance of heat, ventilation and air-conditioning
    equipment and other environmental control equipment. Such funds may only be used to purchase,
    install, replace, maintain, operate and/or upgrade such equipment used in the physical space used for
    the provision of enhanced 911 service.


 B. Environmental control equipment

 Description:



 Vendor:


      Attach Quote


                                                          Total Category B     $ _______________________


 C. Computer-aided Dispatch Systems – to defray costs associated with the purchase, installation,
 replacement, maintenance and/or upgrade of CAD hardware and software used by emergency
 communication dispatchers, call takers, and 911 operators in primary PSAPs, regional PSAPs, regional
 secondary PSAPs, and regional emergency communication centers to initiate public safety calls for
 service and dispatch, and to maintain the status of responding resources in the field. Funds may be used
 for mobile devices that are linked to a CAD system. Primary PSAPs may not use funding for records
 management systems, whether or not part of a CAD system. Regional PSAPs and RECCs may apply for
 funding for records management systems.

C.   Computer-aided dispatch systems

 Description:



 Vendor:


      Attach Quote

                                                     Total Category C
                                                                                $ _______________________
                                                     23
                                                                                           FY 2012
                                 STATE 911 DEPARTMENT
                PUBLIC SAFETY ANSWERING POINT AND REGIONAL EMERGENCY
                 COMMUNICATIONS CENTER SUPPORT AND INCENTIVE GRANT




 D. Radio Consoles – to defray costs associated with the purchase, installation, replacement,
 maintenance, and/or upgrade of radio consoles to be used at primary PSAPs, regional PSAPs, regional
 secondary PSAPs, and regional emergency communication centers. Such funds may only be used to
 purchase, install, replace, maintain, and/or upgrade such radio consoles used in the physical space used
 for the provision of enhanced 911 service.


D. Radio console

 Description:

 Vendor:


      Attach Quote




                                                    Total Category D
                                                                              $ _______________________


 E. Console Furniture and Dispatcher Chairs – to defray costs associated with the purchase,
 installation, replacement, maintenance, and/or upgrade of console furniture and dispatcher chairs
 necessary for enhanced 911 telecommunicators working at primary PSAPs, regional PSAPs, regional
 secondary PSAPs, and regional emergency communication centers to perform their jobs effectively and in
 an ergonomically appropriate manner. Such funds may only be used to purchase, install, replace,
 maintain, and/or upgrade such console furniture and dispatcher chairs, including shelving, storage
 cabinets, and rotary resource files, used in the physical space used for the provision of enhanced 911
 service.




                                                   24
                                                                                                      FY 2012
                                 STATE 911 DEPARTMENT
                PUBLIC SAFETY ANSWERING POINT AND REGIONAL EMERGENCY
                 COMMUNICATIONS CENTER SUPPORT AND INCENTIVE GRANT




E.   Console furniture and dispatcher chairs

 Description:

 Vendor:


      Attach Quote
                                                                                      $ _______________________
                                                          Total Category E



 F. Fire Alarm Receiving and Alerting Equipment Associated with Providing Enhanced 911 Service – to defray
 costs associated with the purchase, installation, replacement, maintenance, and/or update of fire alarm receiving and
 alerting equipment used at primary PSAPs, regional PSAPs, regional secondary PSAPs, or regional emergency
 communication centers. Funding may be used to purchase, install, replace, maintain, and/or update systems used by
 such PSAPs to alert remote station personnel of emergency responses, including hardware and components installed
 within remote station locations. Funding for street or structure based cable or radio fire alarm boxes and related
 hardware is not permitted.

F.   Fire alarm receiving and alerting equipment

 Description:


 Vendor:


      Attach Quote



                                                          Total Category F
                                                                                      $ _______________________




                                                         25
                                                                                                 FY 2012
                                 STATE 911 DEPARTMENT
                PUBLIC SAFETY ANSWERING POINT AND REGIONAL EMERGENCY
                 COMMUNICATIONS CENTER SUPPORT AND INCENTIVE GRANT


 G. Other Equipment and Related Maintenance Associated with Providing Enhanced 911 Service –
 to defray costs associated with the purchase, installation, replacement, and/or maintenance of other
 equipment used in the physical space used for the provision of enhanced 911 service. Funding may be
 used for, but is not limited to: support technology (such as printers, headsets, and call recorders); supplies
 (such as disc and printer cartridges); hardware and support costs (excluding monthly recurring telephone
 service costs) for telephones; acoustic wall coverings; ESD-resistant flooring; lighting; and security
 equipment used for securing access to the PSAP to prevent entry by the public or unauthorized personnel.

G. Other equipment

 Description:

 Vendor:


      Attach Quote


                                                       Total Category G
                                                                                    $ _______________________




 All goods and/or services must be received on or before June 30, 2012 to be eligible for
 reimbursement under the Fiscal Year 2012 State 911 Department Public Safety Answering Point
 and Regional Emergency Communication Center Support and Incentive Grants.




                                                       26
                                                                                             FY 2012
                                STATE 911 DEPARTMENT
               PUBLIC SAFETY ANSWERING POINT AND REGIONAL EMERGENCY
                COMMUNICATIONS CENTER SUPPORT AND INCENTIVE GRANT


                                  REGIONAL PSAP & RECC ONLY
                                      DETAIL NARRATIVE


Please make sure that every item listed in the above Budget Worksheet is listed in below narrative with a
detailed description including category of item, price per unit, quantity, brand, model and any other
pertinent and available information. Please include any and all quotes to support the budget narrative.
Please use additional pages if needed.

H. Regional PSAPs and Regional Emergency Communication Centers ONLY:
   Public Safety Radio Systems – to defray costs associated with the acquisition and maintenance of
   radio systems (including circuit costs for connectivity) used for police, fire, emergency medical
   services, and/or emergency management communications. Only Regional PSAPs and regional
   emergency communication centers are eligible for funding in this category.




Description:


Vendor:


    Attach Quote




                                                    Total Category H            $ _______________________




All goods and/or services must be received on or before June 30, 2012 to be eligible for
reimbursement under the Fiscal Year 2012 State 911 Department Public Safety Answering Point
and Regional Emergency Communication Center Support and Incentive Grants.




                                                    27
                                                                                             FY 2012
                                STATE 911 DEPARTMENT
               PUBLIC SAFETY ANSWERING POINT AND REGIONAL EMERGENCY
                COMMUNICATIONS CENTER SUPPORT AND INCENTIVE GRANT



                               REGIONAL SECONDARY PSAP ONLY
                                     DETAIL NARRATIVE


Please make sure that every item listed in the above Budget Worksheet is listed in below narrative with a
detailed description including category of item, price per unit, quantity, brand, model and any other
pertinent and available information. Please include any and all quotes to support the budget narrative.


       I.       Regional Secondary PSAPs ONLY:
   Regional Secondary PSAP 911 Customer Premises Equipment Maintenance – to defray costs
   associated with maintaining PSAP 911 customer premises equipment. ONLY regional secondary
   PSAPs are eligible for funding in this category.
   (The Department assumes the responsibility of all costs for maintenance of CPE at all primary PSAPs
   and regional PSAPs and RECCs). Note: Regional Secondary PSAPs are eligible for the purchase,
   installation and/or upgrade of CPE equipment under the State 911 Department Regional PSAP and
   Regional Secondary PSAP and RECC Development Grant.




Description:


Vendor:


    Attach Quote




                                                    Total Category I            $ _______________________


All goods and/or services must be received on or before June 30, 2012 to be eligible for
reimbursement under the Fiscal Year 2012 State 911 Department Public Safety Answering Point
and Regional Emergency Communication Center Support and Incentive Grants.
________________________________________________________________________________


                                                    28
COMMONWEALTH OF MASSACHUSETTS
CONTRACTOR AUTHORIZED SIGNATORY LISTING

CONTRACTOR LEGAL NAME:
CONTRACTOR VENDOR/CUSTOMER CODE:

INSTRUCTIONS: Any Contractor (other than a sole-proprietor or an individual contractor) must provide a listing of individuals
who are authorized as legal representatives of the Contractor who can sign contracts and other legally binding documents related
to the contract on the Contractor’s behalf. In addition to this listing, any state department may require additional proof of
authority to sign contracts on behalf of the Contractor, or proof of authenticity of signature (a notarized signature that the
Department can use to verify that the signature and date that appear on the Contract or other legal document was actually made by
the Contractor’s authorized signatory, and not by a representative, designee or other individual.)

NOTICE: Acceptance of any payment under a Contract or Grant shall operate as a waiver of any defense by the Contractor
challenging the existence of a valid Contract due to an alleged lack of actual authority to execute the document by the
signatory.

For privacy purposes DO NOT ATTACH any documentation containing personal information, such as bank account numbers,
social security numbers, driver’s licenses, home addresses, social security cards or any other personally identifiable information
that you do not want released as part of a public record. The Commonwealth reserves the right to publish the names and titles of
authorized signatories of contractors.

          AUTHORIZED SIGNATORY NAME                                                TITLE




I certify that I am the President, Chief Executive Officer, Chief Fiscal Officer, Corporate Clerk or Legal Counsel for the
Contractor and as an authorized officer of the Contractor I certify that the names of the individuals identified on this listing are
current as of the date of execution below and that these individuals are authorized to sign contracts and other legally binding
documents related to contracts with the Commonwealth of Massachusetts on behalf of the Contractor. I understand and agree that
the Contractor has a duty to ensure that this listing is immediately updated and communicated to any state department with which
the Contractor does business whenever the authorized signatories above retire, are otherwise terminated from the Contractor’s
employ, have their responsibilities changed resulting in their no longer being authorized to sign contracts with the Commonwealth
or whenever new signatories are designated.

    _____________________________________________                 Date: _____________________
              Signature

    Title: _______________________________               Telephone: __________________________

    Fax:_________________________________                E-mail: _______________________________

                             [Listing cannot be accepted without all of this information completed.]
               A copy of this listing must be attached to the “record copy” of a contract filed with the Department.




                                                                29
                                                                                                         Issued May
                                                                                                         2004
                                COMMONWEALTH OF MASSACHUSETTS
                                         CONTRACTOR AUTHORIZED SIGNATORY LISTING

CONTRACTOR LEGAL NAME:
CONTRACTOR VENDOR/CUSTOMER CODE:



                                                  PROOF OF AUTHENTICATION OF SIGNATURE

                  This page is optional and is available for a department to authenticate contract signatures.
                  It is recommended that Departments obtain authentication of signature for the signatory
                  who submits the Contractor Authorized Listing.


This Section MUST be completed by the Contractor Authorized Signatory in presence of notary.

Signatory's full legal name (print or type): __________________________________

Title: _________________________________


X_____________________________________________________________
Signature as it will appear on contract or other document (Complete only in presence of notary):


AUTHENTICATED BY NOTARY OR CORPORATE CLERK (PICK ONLY ONE) AS FOLLOWS:


I, _____________________________________________________ (NOTARY) as a notary public certify that I witnessed the signature of the
aforementioned signatory above and I verified the individual's identity on this date:

__________________________, 20 _______.

My commission expires on: ________________________
                                                                                                     AFFIX NOTARY SEAL

I, _____________________________________________________ (CORPORATE CLERK) certify that I witnessed the signature of the
aforementioned signatory above, that I verified the individual’s identity and confirm the individual’s authority as an authorized signatory for
the Contractor on this date:

__________________________, 20 _______.


                                                                                                        AFFIX CORPORATE SEAL




                                                                       30
This form is jointly issued and published by the Executive Office for Administration and Finance (ANF), the Office of the Comptroller (CTR) and the Operational Services
Division (OSD) as the default contract for all Commonwealth Departments when another form is not prescribed by regulation or policy. Any changes to the official printed
language of this form shall be void. Additional non-conflicting terms may be added by Attachment. Contractors may not require any additional agreements, engagement
letters, contract forms or other additional terms as part of this Contract without prior Department approval. Click on hyperlinks for definitions, instructions and legal
requirements that are incorporated by reference into this Contract. An electronic copy of this form is available at www.mass.gov/osc under Guidance For Vendors - Forms
or www.mass.gov/osd under OSD Forms.
CONTRACTOR LEGAL NAME:                                                                     COMMONWEALTH DEPARTMENT NAME: State 911 Department
(and d/b/a):                                                                               MMARS Department Code: EPS
Legal Address: (W-9, W-4,T&C):                                                             Business Mailing Address: 1380 Bay Street, Building C, Taunton, MA 02780
Contract Manager:                                                                          Billing Address (if different): N/A
E-Mail:                                                                                    Contract Manager: Marilyn Godfrey
Phone:                                                  Fax:                               E-Mail: 911DeptGrants@state.ma.us
Contractor Vendor Code:                                                                    Phone: 508-821-7299                              Fax: 508-828-2585
Vendor Code Address ID (e.g. “AD001”): AD .                                                MMARS Doc ID(s): CT EPS SUPG
(Note: The Address Id Must be set up for EFT payments.)                                    RFR/Procurement or Other ID Number: S&I Grant
                             _X__ NEW CONTRACT                                                                         ___ CONTRACT AMENDMENT
 PROCUREMENT OR EXCEPTION TYPE: (Check one option only)                                    Enter Current Contract End Date Prior to Amendment:               , 20   .
 __ Statewide Contract (OSD or an OSD-designated Department)                               Enter Amendment Amount: $                  . (or “no change”)
 __ Collective Purchase (Attach OSD approval, scope, budget)                               AMENDMENT TYPE: (Check one option only. Attach details of Amendment changes.)
 _X_ Department Procurement (includes State or Federal grants 815 CMR 2.00)                __ Amendment to Scope or Budget (Attach updated scope and budget)
     (Attach RFR and Response or other procurement supporting documentation)
                                                                                           __ Interim Contract (Attach justification for Interim Contract and updated scope/budget)
 __ Emergency Contract (Attach justification for emergency, scope, budget)
 __ Contract Employee (Attach Employment Status Form, scope, budget)                       __ Contract Employee (Attach any updates to scope or budget)
 __ Legislative/Legal Exemption or Other: (Attach authorizing language/justification,      __ Legislative/Legal Exemption or Other: (Attach authorizing language/justification and
    scope and budget)                                                                          updated scope and budget)
 The following COMMONWEALTH TERMS AND CONDITIONS (T&C) has been executed, filed with CTR and is incorporated by reference into this Contract.
 X_ Commonwealth Terms and Conditions __ Commonwealth Terms and Conditions For Human and Social Services
 COMPENSATION: (Check ONE option): The Department certifies that payments for authorized performance accepted in accordance with the terms of this Contract will be supported
 in the state accounting system by sufficient appropriations or other non-appropriated funds, subject to intercept for Commonwealth owed debts under 815 CMR 9.00.
 __ Rate Contract (No Maximum Obligation. Attach details of all rates, units, calculations, conditions or terms and any changes if rates or terms are being amended.)
 _X_ Maximum Obligation Contract Enter Total Maximum Obligation for total duration of this Contract (or new Total if Contract is being amended). $ ______             .
 PROMPT PAYMENT DISCOUNTS (PPD): Commonwealth payments are issued through EFT 45 days from invoice receipt. Contractors requesting accelerated payments must
 identify a PPD as follows: Payment issued within 10 days ___ % PPD; Payment issued within 15 days ___ % PPD; Payment issued within 20 days ___ % PPD; Payment issued
 within 30 days ___% PPD. If PPD percentages are left blank, identify exemption: _X_ statutory/legal or Ready Payments (G.L. c. 29, § 23A); ___ federal grant/trust; ___ initial
 payment (subsequent payments must be scheduled to support payee cash flow needs and standard EFT 45 day payment cycle. See Prompt Pay Discounts Policy.)
 BRIEF DESCRIPTION OF CONTRACT PERFORMANCE or REASON FOR AMENDMENT: (Enter the Contract title, purpose and a detailed description of the scope of performance
 or what is being amended for a Contract Amendment. Attach all supporting documentation.) For disbursement of funds under the State 911 Department PSAP and Regional
 Emergency Communication Center Support and Incentive Grant as authorized and awarded in compliance with program guidelines and grantee’s approved application.
 ANTICIPATED START DATE: (Complete ONE option only) The Department and Contractor certify for this Contract, or Contract Amendment, that Contract obligations:
 _X_ 1. may be incurred as of the Effective Date (latest signature date below subject to any required approvals) and no obligations have been incurred prior to the Effective Date.
 __ 2. may be incurred as of        , 20 , a date LATER than the Effective Date below and no obligations have been incurred prior to the Effective Date.
 __ 3. were incurred as of         , 20     , a date PRIOR to the Effective Date below, and the parties agree that payments for any obligations incurred prior to the Effective Date are
      authorized to be made either as settlement payments or as authorized reimbursement payments, and that the details and circumstances of all obligations under this Contract are
      attached and incorporated into this Contract. Acceptance of payments forever releases the Commonwealth from further claims related to these obligations.
 CONTRACT END DATE: Contract performance shall terminate as of June 30                  , 2012   , with no new obligations being incurred after this date unless the Contract is properly
 amended, provided that the terms of this Contract and performance expectations and obligations shall survive its termination for the purpose of resolving any claim or dispute, for
 completing any negotiated terms and warranties, to allow any close out or transition performance, reporting, invoicing or final payments, or during any lapse between amendments.
 CERTIFICATIONS: Notwithstanding verbal or other representations by the parties, the “Effective Date” of this Contract or Amendment shall be the latest date that this Contract or
 Amendment has been executed by an authorized signatory of the Contractor, the Department, or a later Contract or Amendment Start Date specified above, subject to any required
 approvals. The Contractor makes all certifications required under the attached Contractor Certifications (incorporated by reference if not attached hereto) under the pains and
 penalties of perjury, agrees to provide any required documentation upon request to support compliance, and agrees that all terms governing performance of this Contract and doing
 business in Massachusetts are attached or incorporated by reference herein according to the following hierarchy of document precedence, the applicable Commonwealth Terms and
 Conditions, this Standard Contract Form including the Instructions and Contractor Certifications, the Request for Response (RFR) or other solicitation, the Contractor’s Response, and
 additional negotiated terms, provided that additional negotiated terms will take precedence over the relevant terms in the RFR and the Contractor’s Response only if made using the
 process outlined in 801 CMR 21.07, incorporated herein, provided that any amended RFR or Response terms result in best value, lower costs, or a more cost effective Contract.
 AUTHORIZING SIGNATORY FOR THE CONTRACTOR:                                                 AUTHORIZING SIGNATORY FOR THE COMMONWEALTH
 X:                                             . Date:              .                     X:                                                . Date:                    .
          (Signature and Date Must Be Handwritten At Time of Signature)                                   (Signature and Date Must Be Handwritten At Time of Signature)
 Print Name:                                                   .                           Print Name:         Frank Pozniak                              .
 Print Title:                                                  .                           Print Title:      Executive Director                       .




                                                                                           31
                                               APPENDIX A
                                                                                                              Additional
FY2012 Distribution                        Support       Incentive      Incentive   Incentive    Incentive     Funding
                       Total Grant
ENTITY                 Funding                                  2         3-9          10+         RECC       $1,000,000

Statewide Totals            $21,803,451   $17,368,317        $338,153   $676,305    $1,014,458   $1,406,268    $999,951
ABINGTON                        $37,651       $37,651
ACTON                           $53,545       $47,256                                                            $6,289
ACUSHNET                        $27,979       $21,690                                                            $6,289
ADAMS                           $25,540       $19,251                                                            $6,289
AGAWAM                          $69,374       $69,374
AMESBURY                        $34,041       $34,041
AMHERST                         $80,574       $74,285                                                            $6,289
ANDOVER                         $78,126       $71,837                                                            $6,289
ARLINGTON                       $91,653       $85,364                                                            $6,289
ASHBURNHAM                      $18,287       $11,998                                                            $6,289
ASHBY                           $12,475        $6,186                                                            $6,289
ASHLAND                         $31,383       $31,383
ATHOL                           $24,516       $24,516
ATTLEBORO                       $91,396       $91,396
AUBURN                          $46,354       $40,065                                                            $6,289
AVON                            $18,957       $12,668                                                            $6,289
AYER                            $23,623       $17,334                                                            $6,289
BARNSTABLE (Town of)          $177,282      $170,993                                                             $6,289

BARNSTABLE COUNTY             $881,421      $205,116                    $676,305
BARRE                           $17,890       $11,601                                                            $6,289
BEDFORD                         $35,148       $28,859                                                            $6,289
BELCHERTOWN                     $29,833       $29,833
BELLINGHAM                      $38,738       $32,449                                                            $6,289
BELMONT                         $55,540       $49,251                                                            $6,289
BERKLEY                         $18,890       $12,601                                                            $6,289
BERKSHIRE COUNTY              $515,717        $77,194                               $ 438,524
BERLIN                          $12,650        $6,361                                                            $6,289
BEVERLY                         $93,117       $86,828                                                            $6,289
BILLERICA                       $81,049       $81,049
BLACKSTONE                      $23,675       $17,386                                                            $6,289
BOLTON                          $16,301       $10,012                                                            $6,289
BOSTON                       $2,466,969    $2,466,969
BOURNE                          $50,220       $50,220
BOXBOROUGH                      $15,863        $9,574                                                            $6,289
BOXFORD                         $23,745       $17,456                                                            $6,289
BOYLSTON                        $15,100        $8,811                                                            $6,289
BRAINTREE                       $86,841       $86,841
BRIDGEWATER                     $53,006       $53,006
BROCKTON                      $315,585      $315,585
BROOKLINE                     $131,089      $124,800                                                             $6,289
BURLINGTON                      $58,094      $58,094




                                                        32
                                                                                                      Additional
FY2012 Distribution                       Support     Incentive   Incentive   Incentive   Incentive    Funding
                      Total Grant
ENTITY                Funding                             2         3-9         10+        RECC       $1,000,000
CAMBRIDGE                      $301,330   $295,041                                                        $6,289
CANTON                          $47,884    $47,884
CARLISLE                        $18,756    $12,467                                                       $6,289
CARVER                          $31,992    $25,703                                                       $6,289
CHARLTON                        $34,732    $28,443                                                       $6,289
CHELMSFORD                      $76,366    $70,077                                                       $6,289
CHELSEA                        $126,639   $120,350                                                       $6,289
CHICOPEE                       $151,563   $151,563
CLINTON                         $29,661    $29,661
COHASSET                        $22,962    $16,673                                                       $6,289
CONCORD                         $45,756    $39,467                                                       $6,289
DALTON                         $127,939    $24,812                                        $103,127
DANVERS                         $69,516    $63,227                                                       $6,289
DARTMOUTH                       $87,661    $81,372                                                       $6,289
DEDHAM                          $65,683    $59,394                                                       $6,289
DENNIS                          $45,871    $45,871
DEVENS                          $11,165     $4,876                                                       $6,289
DIGHTON                         $20,676    $14,387                                                       $6,289
DOUGLAS                         $21,777    $15,488                                                       $6,289
DOVER                           $16,872    $10,583                                                       $6,289
DRACUT                          $58,307    $58,307
DUDLEY                          $30,004    $23,715                                                       $6,289
DUKES COUNTY                   $261,418    $44,272                                        $217,146
DUXBURY                         $37,269    $30,980                                                       $6,289
EAST BRIDGEWATER                $29,002    $29,002
EAST LONGMEADOW                 $42,044    $35,755                                                       $6,289
EASTHAM                         $20,111    $13,822                                                       $6,289
EASTHAMPTON                     $41,478    $35,189                                                       $6,289
EASTON                          $45,434    $45,434
ESSEX                           $16,444    $10,155                                                       $6,289
EVERETT                        $116,715   $110,426                                                       $6,289
FAIRHAVEN                       $45,462    $39,173                                                       $6,289
FALL RIVER                     $287,848   $281,559                                                       $6,289
FITCHBURG                      $112,223   $112,223
FOXBOROUGH                      $42,285    $35,996                                                       $6,289
FRAMINGHAM                     $167,935   $167,935
FRANKLIN                        $59,445    $59,445
FREETOWN                        $25,625    $19,336                                                       $6,289




                                                     33
                                                                                                         Additional
FY2012 Distribution                       Support        Incentive   Incentive   Incentive   Incentive    Funding
                      Total Grant
ENTITY                Funding                               2          3-9         10+        RECC       $1,000,000
GARDNER                         $48,939    $48,939
GEORGETOWN                      $21,654    $15,365                                                          $6,289
GLOUCESTER                      $61,795    $61,795
GRAFTON                         $40,718    $34,429                                                          $6,289
GRANBY                          $19,240    $12,951                                                          $6,289
GREAT BARRINGTON                $31,632    $25,343                                                          $6,289
GREENFIELD                      $54,607    $54,607

GROTON                        $230,791     $25,442       $205,348
GROVELAND                      $18,292     $12,003                                                          $6,289
HADLEY                         $23,420     $17,131                                                          $6,289
HALIFAX                        $26,231     $19,942                                                          $6,289
HAMILTON                      $148,579     $23,658                                           $124,921
HAMPDEN                        $16,037      $9,748                                                          $6,289
HANOVER                        $36,778     $30,489                                                          $6,289
HANSON                         $27,918     $21,629                                                          $6,289
HARVARD                        $17,925     $11,636                                                          $6,289
HAVERHILL                     $149,365    $149,365
HINGHAM                        $55,769     $49,480                                                          $6,289
HOLBROOK                       $32,341     $26,052                                                          $6,289
HOLDEN                         $39,682     $33,393                                                          $6,289
HOLLISTON                      $25,210     $25,210
HOLYOKE                       $150,400    $150,400
HOPKINTON                      $27,789     $27,789
HUDSON                         $38,633     $38,633
HULL                           $31,567     $25,278                                                          $6,289
IPSWICH                        $32,407     $26,118                                                          $6,289
KINGSTON                       $35,104     $28,815                                                          $6,289
LAKEVILLE                      $27,508     $21,219                                                          $6,289
LANCASTER                      $24,276     $17,987                                                          $6,289
LAWRENCE                      $243,636    $243,636

LEE                           $148,512     $15,708       $132,804
LEICESTER                      $29,747     $23,458                                                          $6,289
LEOMINSTER                    $100,216    $100,216
LEXINGTON                      $72,946     $66,657                                                          $6,289
LINCOLN                        $21,078     $14,789                                                          $6,289
LITTLETON                      $24,997     $18,708                                                          $6,289
LONGMEADOW                     $39,767     $33,478                                                          $6,289
LOWELL                        $292,059    $285,770                                                          $6,289
LUDLOW                         $44,907     $44,907
LUNENBURG                      $26,964     $20,675                                                          $6,289
LYNN                          $274,762    $274,762
LYNN REGIONAL
SECONDARY                     $167,287    $160,998                                                          $6,289
LYNNFIELD                      $30,425     $24,136                                                          $6,289




                                                    34
                                                                                                       Additional
FY2012 Distribution                        Support     Incentive   Incentive   Incentive   Incentive    Funding
                      Total Grant
ENTITY                Funding                              2         3-9         10+        RECC       $1,000,000
MALDEN                         $145,332    $145,332
MANCHESTER                      $10,874     $10,874
MANSFIELD                       $52,745     $46,456                                                       $6,289
MARBLEHEAD                      $48,099     $41,810                                                       $6,289
MARION                          $17,559     $11,270                                                       $6,289
MARLBOROUGH                     $95,091     $88,802                                                       $6,289
MARSHFIELD                      $53,566     $53,566
MATTAPOISETT                    $19,192     $12,903                                                       $6,289
MAYNARD                         $19,807     $19,807
MEDFIELD                        $29,345     $23,056                                                       $6,289
MEDFORD                        $127,559    $127,559
MEDWAY                          $30,194     $23,905                                                       $6,289
MELROSE                         $56,187     $56,187
MENDON                         $189,693     $31,375                                        $158,318
MERRIMAC                        $18,471     $12,182                                                       $6,289
METHUEN                        $105,579    $105,579
MIDDLEBORO                      $51,967     $51,967
MIDDLEBORO MSP                    $6,289                                                                  $6,289
MIDDLETON                       $18,561     $18,561
MILFORD                         $70,960     $64,671                                                       $6,289
MILLBURY                        $35,458     $29,169                                                       $6,289
MILLIS                          $21,128     $14,839                                                       $6,289
MILTON                          $65,399     $59,110                                                       $6,289
MONSON                          $23,398     $17,109                                                       $6,289
MONTAGUE                        $20,264     $20,264
NAHANT                          $12,825     $12,825
NANTUCKET*                      $75,000     $75,000
NATICK                          $78,748     $72,459                                                       $6,289
NEEDHAM                         $58,734     $58,734
NEW BEDFORD                    $365,038    $358,749                                                       $6,289
NEW BRAINTREE MSP              $360,478     $54,218                                        $306,260
NEWBURY                         $19,408     $13,119                                                       $6,289
NEWBURYPORT                     $37,780     $37,780
NEWTON                         $188,488    $182,199                                                       $6,289
NORFOLK                         $26,937     $20,648                                                       $6,289
NORTH ADAMS                    $278,775     $45,149                                        $233,626
NORTH ANDOVER                   $65,693     $59,404                                                       $6,289
NORTH
ATTLEBOROUGH                    $55,951     $55,951
NORTH READING                   $28,247     $28,247
NORTHAMPTON                     $94,020     $87,731                                                       $6,289
NORTHAMPTON MSP                  $6,289                                                                   $6,289
NORTHBOROUGH                    $34,842     $28,553                                                       $6,289
NORTHBRIDGE                     $32,498     $32,498
NORTON                          $43,572     $37,283                                                       $6,289
NORWELL                         $29,072     $22,783                                                       $6,289
NORWOOD                         $67,911     $67,911
OXFORD                          $38,003     $31,714                                                       $6,289



                                                      35
                                                                                                            Additional
FY2012 Distribution                       Support        Incentive   Incentive   Incentive   Incentive       Funding
                      Total Grant
ENTITY                Funding                               2          3-9         10+           RECC       $1,000,000
PALMER                          $37,018    $30,729                                                              $6,289
PAXTON                          $16,310    $10,021                                                              $6,289
PEABODY                        $115,211   $115,211
PEMBROKE                        $37,418    $37,418
PEPPERELL                       $26,883    $20,594                                                             $6,289
PITTSFIELD                     $141,539   $135,250                                                             $6,289
PLAINVILLE                      $22,891    $16,602                                                             $6,289
PLYMOUTH                       $128,123   $128,123
PRINCETON                       $13,340     $7,051                                                             $6,289
PROVINCETOWN                    $17,747    $11,458                                                             $6,289
QUINCY                         $226,510   $226,510
RANDOLPH                        $74,038    $74,038
RAYNHAM                         $33,301    $33,301
READING                         $52,905    $46,616                                                             $6,289
REHOBOTH                        $28,699    $22,410                                                             $6,289
REVERE                         $138,568   $138,568
ROCHESTER                       $17,140    $10,851                                                             $6,289
ROCKLAND                        $41,331    $41,331
ROCKPORT                        $21,688    $15,399                                                             $6,289
ROWLEY                          $18,172    $11,883                                                             $6,289
RUTLAND                        $190,010    $28,235                                           $161,775
SALEM                          $113,875   $107,586                                                             $6,289
SALISBURY                       $20,624    $20,624
SANDWICH                        $43,919    $43,919
SAUGUS                          $72,568    $66,279                                                             $6,289
SCITUATE                        $35,173    $35,173
SEEKONK                         $36,672    $30,383                                                             $6,289
SHARON                          $32,483    $32,483
SHELBURNE FALLS
MSP                           $675,493     $99,559                               $575,934
SHERBORN                       $16,634     $10,345                                                             $6,289
SHIRLEY                        $20,810     $14,521                                                             $6,289
SS RECC**                           $0          $0                                           $          -
SHREWSBURY                     $73,002     $73,002
SOMERSET                       $45,601     $39,312                                                             $6,289
SOMERVILLE                    $186,976    $186,976
SOUTH HADLEY                   $43,731     $37,442                                                             $6,289
SOUTHAMPTON                    $18,048     $11,759                                                             $6,289
SOUTHBOROUGH                   $26,356     $20,067                                                             $6,289
SOUTHBRIDGE                    $43,070     $43,070
SOUTHWICK                      $26,785     $20,496                                                             $6,289
SPENCER                        $36,280     $29,991                                                             $6,289
SPRINGFIELD                   $663,261    $663,261
STERLING                       $21,397     $15,108                                                             $6,289
STONEHAM                       $52,919     $46,630                                                             $6,289
STOUGHTON                      $61,704     $61,704
STOW                           $18,425     $12,136                                                             $6,289
STURBRIDGE                     $27,747     $21,458                                                             $6,289


                                                    36
                                                                                                         Additional
FY2012 Distribution                          Support     Incentive   Incentive   Incentive   Incentive    Funding
                         Total Grant
ENTITY                   Funding                             2         3-9         10+        RECC       $1,000,000
SUDBURY                            $34,409    $34,409
SUTTON                             $23,228    $16,939                                                       $6,289
SWAMPSCOTT                         $31,060    $31,060
SWANSEA                            $36,515    $36,515
TAUNTON                           $152,800   $152,800
TEMPLETON                         $119,204    $18,109                                        $101,095
TEWKSBURY                          $69,732    $63,443                                                       $6,289
TOPSFIELD                          $19,175    $12,886                                                       $6,289
TOWNSEND                           $24,532    $18,243                                                       $6,289
TRURO                              $13,016     $6,727                                                       $6,289
TYNGSBOROUGH                       $27,871    $21,582                                                       $6,289
UPTON                              $21,271    $14,982                                                       $6,289
UXBRIDGE                           $33,457    $27,168                                                       $6,289
WAKEFIELD                          $58,508    $52,219                                                       $6,289
WALPOLE                            $54,480    $48,191                                                       $6,289
WALTHAM                           $150,307   $144,018                                                       $6,289
WARE                               $24,079    $24,079
WAREHAM                            $56,229    $56,229
WARREN                             $18,230    $11,941                                                       $6,289
WATERTOWN                          $81,507    $75,218                                                       $6,289
WAYLAND                            $32,885    $26,596                                                       $6,289
WEBSTER                            $44,507    $44,507
WELLESLEY                          $60,452    $54,163                                                       $6,289
WELLFLEET                          $15,632     $9,343                                                       $6,289
WEST BOYLSTON                      $23,552    $17,263                                                       $6,289
WEST BRIDGEWATER                   $15,959    $15,959
WEST NEWBURY                       $15,498     $9,209                                                       $6,289
WEST SPRINGFIELD                   $87,609    $87,609
WESTBOROUGH                        $45,038    $45,038
WESTFIELD                         $114,840   $114,840
WESTFORD                           $40,520    $40,520
WESTMINSTER                        $20,554    $14,265                                                       $6,289
WESTON                             $24,765    $24,765
WESTPORT                           $31,671    $31,671
WESTWOOD                           $39,100    $32,811                                                       $6,289
WEYMOUTH                          $123,979   $123,979
WILBRAHAM                          $38,136    $31,847                                                       $6,289
WILLIAMSTOWN                       $25,892    $19,603                                                       $6,289
WILMINGTON                         $52,551    $46,262                                                       $6,289
WINCHENDON                         $29,537    $23,248                                                       $6,289
WINCHESTER                         $46,616    $40,327                                                       $6,289
WINTHROP                           $36,001    $36,001
WOBURN                             $94,676    $94,676
WORCESTER                         $659,180   $652,891                                                       $6,289
WRENTHAM                           $32,923    $26,634                                                       $6,289
YARMOUTH                           $73,354    $73,354

*Equitable Allocation Adjustment
**To be Subject to Allocation Adjustment


                                                        37

								
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