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					City and County of San Francisco                                              Human Services Agency
                                                                                     Department of Human Services
                                                                                  Department of Aging and Adult Services
          Gavin Newsom, Mayor
                                                                                   Trent Rhorer, Executive Director




                                  Request for Qualifications (RFQ) 372
                                  Remote Access Sites for Food Stamp


    PROJECT DECRIPTION
    The San Francisco Human Services Agency is seeking community-based and faith-based organizations
    to apply to become Remote Access Sites for Food Stamps. Remote Access Sites will promote awareness
    of Food Stamp eligibility among target populations, and assist qualified clients in getting the benefit.

    Remote Access Sites will qualify for performance-based grants-of approximately $10k-$15k per year
    plus: technical assistance, equipment, Food Stamp marketing materials and training in Food Stamp
    eligibility. All will have access to the upcoming WWW.benefitsSF.org website, and will be expected to
    use it to assist prospective applicants in assessing their Food Stamp eligibility and submitting
    applications for Food Stamps on-line. Remote Sites will additionally support applicants in submitting
    supplementary application documents and tracking information to the Human Services Agency.

    The Remote Access Site Grants will be awarded to 6-18 organizations, per year, for up to a two-year
    period. The grant amounts will be approximately $10k, but could vary depending on the number of
    grants awarded. Fifty percent of the grant amount will be provided as flat grants, the other 50% will be
    paid on a performance basis, according to the number of eligible Food Stamp applications that the
    Remote Site generates.

    Interested agencies may apply individually or jointly, as long as the mechanics of the collaboration is
    clearly defined. Applicants are encouraged to be creative in their designs.


    BACKGROUND
    The Need. An estimated 70,000 low income San Franciscans, over 10% of the City’s population, fail to
    claim approximately $37K in federal Food Stamp benefits each year. San Francisco has the lowest Food
    Stamp participation rate of any comparable city in the country, and as a percentage, more Food Stamps
    go unclaimed in this city than in any other in the United States.

    Thousands of San Franciscans fall through the cracks. For many who are eligible, practical barriers
    prevent them from accessing Food Stamp benefits, while others stay away for fear of immigration
    consequences, cumbersome paperwork or other reasons. San Francisco’s immigrant populations seem
    to experience barriers to Food Stamps most acutely. Combined, nearly 25,000 seniors and immigrants
    are eligible for Food Stamps but never receive them. This Remote Access Initiative will focus on
    increasing access and participation in Food Stamps for San Francisco’s Latino and Asian populations.

    Target Population. Nearly 24,000 or 28 percent of all San Franciscans who are eligible to receive Food
    Stamps are immigrants, and the vast majority is Latino and Asian. However, according to the USDA,
    from 1994 to 1998, FSP participation dropped 83% for legal immigrants and 75% for US-born children




                   P.O. Box 7988, San Francisco, CA 94120-7988  (415) 557-5000  www.sfgov.org/dhs
     of legal immigrants. To be eligible for Non-Assistance Food Stamps applicants must not receive
     CalWORKs or SSI. Eligibility criteria are complicated; the new web site will help Remote Sites identify
     the appropriate target population.

     The Opportunity. The San Francisco Human Services Agency and Food Security Task Force successfully
     applied for and received a federal Food Stamp Participation Grant to improve access to Food Stamps.
     This grant supports:(1) the customization of an upcoming on-line Food Stamp eligibility assessment
     tool and electronic application, WWW.benefitsSF.org, (2) the creation of San Francisco’s new Food
     Assistance Call Center, opening October 23rd, 2007, which will allow Food Stamp customers to do most
     of their Food Stamp business by phone; and (3) the creation of Remote Access Sites, to link the web site
     and the Call Center to the community. This RFQ aims to create those remote sites.



     MINIMUM QUALIFICATIONS
     o Two years experience in providing services to target populations
     o Demonstrated expertise in bringing community members and service providers together to improve
       service delivery for the target population
     o The respondent must be, or is qualified to become, a certified vendor with the City and County of
       San Francisco


     ANTICIPATED SCOPE OF WORK AND OTHER REQUIREMENTS
     Remote sites will conduct benefit outreach, application assistance and follow-up to the Food Stamp
     application process in familiar, community-based and culturally-sensitive venues. Whereas agencies
     are not required to have extensive prior knowledge in Food Stamps, they are expected to have staff
     familiar with the process of applying for public benefits. Remote sites will provide:

     1. Marketing and outreach: Equipped with marketing materials (provided by H.S.A. and the San
        Francisco Food Bank), remote sites will employ various marketing and outreach strategies.
     2. Benefit screening: Using WWW.benefitsSF.org, remote sites will help clients get screened for benefit
        eligibility.
     3. Application assistance: The Remote Site will assist their client in understanding what paperwork
        must be submitted, gathering necessary documentation, and submitting the application to H.S.A.
     4. Follow-up: Subcontractors may be required to follow-up with clients at predetermined intervals
        and to record outcomes.

     Remote Sites will additionally
      Participate in user-acceptance testing and focus groups related to the development of the web site,
        www.benefitsSF.org
      Attend training provided by the San Francisco Human Services Agency and the San Francisco
        Food Bank, about the new web site and application process.
      Participate in regular meetings with the other sites and H.S.A. to give feedback for continuous
        improvement on the model.
      Track data and to be involved in the program evaluation as needed.




RFQ 372                                             2
     Remote Food Stamp Access Sites will be located in community-based and faith-based organizations in
     San Francisco. These sites will provide a DSL and phone line, space for a computer and fax/scanner
     machine, and web camera. The equipment will be used by staff of remote sites to screen for multiple
     public benefits, for face to face web camera interviews with Food Stamp eligibility workers and to help
     clients apply via the internet for Food Stamps and Medi-Cal. The web site will be available in English,
     Chinese and Spanish at a fourth grade literacy level. Web cameras and telephones with Skpe lines will
     be used for remote face to face Food Stamp interviews between clients and H.S.A. Eligibility Workers.
     This is important since a “face to face interview” is a requirement of the Food Stamp application
     process, for applicants who do not claim hardship exemptions. With a combination of technology, open
     doors to the public and staff support, Remote Sites offer full-service access to Food Stamps out in the
     community.

     Performance Targets. To ensure that the program is having the intended results, operational targets will
     be established for the defined contract period. Based on the number of grantees selected and the level
     of funding awarded, targets for each remote site will be determined.

     Contracts and Documentation. Remote sites will provide documentation (agreed upon in Advance by the
     Human Services Agency, the SF Food Bank and contractors) verifying benchmarks achieved each
     month. The San Francisco Food Bank will serve as the contract Intermediary. The Human Services
     Agency and the Food bank will collectively agree on paperwork requirements with the goal of
     simplicity and limited administrative burden, but accurate payments based on milestones achieved.

     Remote sites are expected to collaborate with the following entities:

     Role of the Human Services Agency. The Human Services Agency is responsible for:
     o Oversight and administration of the Food Stamp Participation Grant, including the Food
         Assistance Call Center, the WWW.BenefitsSF.org web site, as well as the development and
         oversight of Remote Sites;
     o Working with the marketing firm, AB Group One to develop useful outreach materials for remote
         sites;
     o Overseeing the creation of the WWW.benefitsSF.org web site;
     o Providing equipment, and contracting with a vendor for technical assistance as needed;
     o Providing training and information about Food Stamp eligibility, the web sites and the application
         process to Remote Sites. (The Food Bank may provide part of the training).

     Role of the San Francisco Food Bank. The San Francisco Food Bank will be the fiscal intermediary for the
     Remote Site contracts. The Food Bank will collect documentation, and serve on as an as-needed (and as
     requested by H.S.A.) basis, liaison between the Remote Sites and H.S.A. The Food Bank is responsible
     for dedicating one Full-Time-Equivalent position to outreach for the Food Stamp Initiative. The Food
     Bank’s primary responsibility will be to educate a wide range of service providers and public agencies
     about WWW.BenefitsSF.org, and to provide “train the trainer” services. Additionally, the Food Bank is
     a fiscal intermediary for the marketing and communications contract with the firm A/B Group One.

     Role of the Food Stamp Advisory Committee. The Food Stamp Advisory Committee was created in the
     spring of 2007 to advise the Human Services Agency on implementation of the Food Stamp
     Participation Grant. The group has been meeting on an almost monthly basis. The Advisors will assist
     in selecting the Remote Sites, and will remove themselves as judges if their own organizations apply.




RFQ 372                                                  3
     The Advisory Group membership includes: Andrew Russo (San Francisco Family Support Network),
     Anne Quaintance (SF Food Bank), Anni Chung (Self Help for the Elderly), David Curto (H.S.A.
     Contracts), Diana Jensen (Planning Analyst for the Department on Adults and Aging), Gina Fromer
     (Bayview YMCA), Homer Teng (Chinatown Families Economic Self- Sufficiency Coalition), Kimberley
     Wicoff (Communities of Opportunity), and Rosario Anaya (Mission Language Vocational School).
     Additional individuals may be added to the selection panel, particularly if many of the organizations
     currently represented apply to become Remote Sites.

     SELECTION CRITERIA
     o    Thoughtful design approach: Applications that convey thoughtful consideration of the challenge,
          and practical staffing and design will be valued.
     o    Geographic focus: At least one contractor will target each of these neighborhoods: Chinatown, the
          Mission, Bayview/Hunter’s Point, the Tenderloin
     o    Community ties: Strong ties to the community in which they work
     o    Benefit assistance capacity: Capacity to provide clients with one-on-one application assistance using
          WWW.benefitsSF.org.
     o    Experience: A proven track record working with the target population


     CONTENTS OF RESPONSE PACKAGE
     Submissions in reply to this RFQ must be in the form of a “response package” containing the response
     and all required supporting information and documents. Respondents are required to provide all
     information requested below. In your response, please indicate “N.A.” if the statement is not applicable
     to you.

     Respondents must submit an original response package and five (5) complete copies (six total). All
     information in the response package must be presented in the following sequence:

     1. COVER SHEET: Organization, Contact, Mailing Address, Phone, Fax, Email, Website

     2 STATEMENT OF QUALIFICATIONS
          The qualifications statement should include the following items:

          Organization’s History (one page) Briefly summarize the history, mission and activities of your
          organization including a description of the community your organization serves. Then provide a
          concise summary of recent and current programs or projects.

          Qualifications (three to four pages) Briefly provide information on the following:
          A. Department(s) and program(s) where the remote site would be housed. Include in your
             description the types of services delivered, who they are delivered to, and types of benefits that
             are most needed by this population. Also include how services are currently being delivered,
             and the size of your service program(s) in terms of number people served and operating
             budget.
          B. How you plan to integrate marketing and outreach activities for the WWW.benefitsSF.org site.
          C. How you plan to integrate benefit screening and application assistance into your program.
          D. Proposed staffing.




RFQ 372                                              4
          E. Budget for remote site project. How would your agency use the grant? What expenses would it
             cover?
          F. Current partnerships or contracts with other agencies that could enhance your ability to serve
             as a remote site.
          G. Capacity in the areas of financial management, administrative systems and procedures and
             information technology to sufficiently manage this grant.
     3. ATTACHMENTS
          o   Resumes for key personnel such as managers, project staff
          o   Organization’s most recent audited financial statements
          o   Documentation of 501(c)3 status



     FINAL SUBMISSION
     RESPONSE PACKAGE MUST BE RECEIVED IN HAND BY A CONTRACT MANAGER NO LATER
     THAN 3:00 P.M., DECEMBER 10, 2007. NO EXCEPTIONS.
              DELIVERY ADDRESS:            SF HUMAN SERVICES AGENCY
                                           OFFICE OF CONTRACT MANAGEMENT, G500
                                           ATTN: STELLA CHU
                                           1650 MISSION STREET, SUITE 300
                                           SAN FRANCISCO, CA 94103

     RESPONDENTS MUST ALLOW ADEQUATE TIME FOR PARKING, LOCATING THE OFFICE,
     OBTAINING APPROVAL THROUGH SECURITY STAFF TO DELIVER THE PROPOSAL, AND
     OTHER POSSIBLE DELAYS. RESPONSES NOT RECEIVED IN HAND BY A CONTRACT
     MANAGER BY 3:00 P.M., DECEMBER 10, 2007 AT THE OFFICE OF CONTRACT
     MANAGEMENT, MAY BE REJECTED. SUBMISSIONS BY FAX AND POSTMARKS WILL NOT
     BE ACCEPTED IN LIEU OF THIS DEADLINE REQUIREMENT.

                        PLEASE DIRECT QUESTIONS TO STELLA CHU AT 557-5538




RFQ 372                                             5

				
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