City and County of San Francisco Human Services Agency
Department of Human Services
Department of Aging and Adult Services
Gavin Newsom, Mayor
Trent Rhorer, Executive Director
Request for Qualifications (RFQ) 372
Remote Access Sites for Food Stamp
The San Francisco Human Services Agency is seeking community-based and faith-based organizations
to apply to become Remote Access Sites for Food Stamps. Remote Access Sites will promote awareness
of Food Stamp eligibility among target populations, and assist qualified clients in getting the benefit.
Remote Access Sites will qualify for performance-based grants-of approximately $10k-$15k per year
plus: technical assistance, equipment, Food Stamp marketing materials and training in Food Stamp
eligibility. All will have access to the upcoming WWW.benefitsSF.org website, and will be expected to
use it to assist prospective applicants in assessing their Food Stamp eligibility and submitting
applications for Food Stamps on-line. Remote Sites will additionally support applicants in submitting
supplementary application documents and tracking information to the Human Services Agency.
The Remote Access Site Grants will be awarded to 6-18 organizations, per year, for up to a two-year
period. The grant amounts will be approximately $10k, but could vary depending on the number of
grants awarded. Fifty percent of the grant amount will be provided as flat grants, the other 50% will be
paid on a performance basis, according to the number of eligible Food Stamp applications that the
Remote Site generates.
Interested agencies may apply individually or jointly, as long as the mechanics of the collaboration is
clearly defined. Applicants are encouraged to be creative in their designs.
The Need. An estimated 70,000 low income San Franciscans, over 10% of the City’s population, fail to
claim approximately $37K in federal Food Stamp benefits each year. San Francisco has the lowest Food
Stamp participation rate of any comparable city in the country, and as a percentage, more Food Stamps
go unclaimed in this city than in any other in the United States.
Thousands of San Franciscans fall through the cracks. For many who are eligible, practical barriers
prevent them from accessing Food Stamp benefits, while others stay away for fear of immigration
consequences, cumbersome paperwork or other reasons. San Francisco’s immigrant populations seem
to experience barriers to Food Stamps most acutely. Combined, nearly 25,000 seniors and immigrants
are eligible for Food Stamps but never receive them. This Remote Access Initiative will focus on
increasing access and participation in Food Stamps for San Francisco’s Latino and Asian populations.
Target Population. Nearly 24,000 or 28 percent of all San Franciscans who are eligible to receive Food
Stamps are immigrants, and the vast majority is Latino and Asian. However, according to the USDA,
from 1994 to 1998, FSP participation dropped 83% for legal immigrants and 75% for US-born children
P.O. Box 7988, San Francisco, CA 94120-7988 (415) 557-5000 www.sfgov.org/dhs
of legal immigrants. To be eligible for Non-Assistance Food Stamps applicants must not receive
CalWORKs or SSI. Eligibility criteria are complicated; the new web site will help Remote Sites identify
the appropriate target population.
The Opportunity. The San Francisco Human Services Agency and Food Security Task Force successfully
applied for and received a federal Food Stamp Participation Grant to improve access to Food Stamps.
This grant supports:(1) the customization of an upcoming on-line Food Stamp eligibility assessment
tool and electronic application, WWW.benefitsSF.org, (2) the creation of San Francisco’s new Food
Assistance Call Center, opening October 23rd, 2007, which will allow Food Stamp customers to do most
of their Food Stamp business by phone; and (3) the creation of Remote Access Sites, to link the web site
and the Call Center to the community. This RFQ aims to create those remote sites.
o Two years experience in providing services to target populations
o Demonstrated expertise in bringing community members and service providers together to improve
service delivery for the target population
o The respondent must be, or is qualified to become, a certified vendor with the City and County of
ANTICIPATED SCOPE OF WORK AND OTHER REQUIREMENTS
Remote sites will conduct benefit outreach, application assistance and follow-up to the Food Stamp
application process in familiar, community-based and culturally-sensitive venues. Whereas agencies
are not required to have extensive prior knowledge in Food Stamps, they are expected to have staff
familiar with the process of applying for public benefits. Remote sites will provide:
1. Marketing and outreach: Equipped with marketing materials (provided by H.S.A. and the San
Francisco Food Bank), remote sites will employ various marketing and outreach strategies.
2. Benefit screening: Using WWW.benefitsSF.org, remote sites will help clients get screened for benefit
3. Application assistance: The Remote Site will assist their client in understanding what paperwork
must be submitted, gathering necessary documentation, and submitting the application to H.S.A.
4. Follow-up: Subcontractors may be required to follow-up with clients at predetermined intervals
and to record outcomes.
Remote Sites will additionally
Participate in user-acceptance testing and focus groups related to the development of the web site,
Attend training provided by the San Francisco Human Services Agency and the San Francisco
Food Bank, about the new web site and application process.
Participate in regular meetings with the other sites and H.S.A. to give feedback for continuous
improvement on the model.
Track data and to be involved in the program evaluation as needed.
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Remote Food Stamp Access Sites will be located in community-based and faith-based organizations in
San Francisco. These sites will provide a DSL and phone line, space for a computer and fax/scanner
machine, and web camera. The equipment will be used by staff of remote sites to screen for multiple
public benefits, for face to face web camera interviews with Food Stamp eligibility workers and to help
clients apply via the internet for Food Stamps and Medi-Cal. The web site will be available in English,
Chinese and Spanish at a fourth grade literacy level. Web cameras and telephones with Skpe lines will
be used for remote face to face Food Stamp interviews between clients and H.S.A. Eligibility Workers.
This is important since a “face to face interview” is a requirement of the Food Stamp application
process, for applicants who do not claim hardship exemptions. With a combination of technology, open
doors to the public and staff support, Remote Sites offer full-service access to Food Stamps out in the
Performance Targets. To ensure that the program is having the intended results, operational targets will
be established for the defined contract period. Based on the number of grantees selected and the level
of funding awarded, targets for each remote site will be determined.
Contracts and Documentation. Remote sites will provide documentation (agreed upon in Advance by the
Human Services Agency, the SF Food Bank and contractors) verifying benchmarks achieved each
month. The San Francisco Food Bank will serve as the contract Intermediary. The Human Services
Agency and the Food bank will collectively agree on paperwork requirements with the goal of
simplicity and limited administrative burden, but accurate payments based on milestones achieved.
Remote sites are expected to collaborate with the following entities:
Role of the Human Services Agency. The Human Services Agency is responsible for:
o Oversight and administration of the Food Stamp Participation Grant, including the Food
Assistance Call Center, the WWW.BenefitsSF.org web site, as well as the development and
oversight of Remote Sites;
o Working with the marketing firm, AB Group One to develop useful outreach materials for remote
o Overseeing the creation of the WWW.benefitsSF.org web site;
o Providing equipment, and contracting with a vendor for technical assistance as needed;
o Providing training and information about Food Stamp eligibility, the web sites and the application
process to Remote Sites. (The Food Bank may provide part of the training).
Role of the San Francisco Food Bank. The San Francisco Food Bank will be the fiscal intermediary for the
Remote Site contracts. The Food Bank will collect documentation, and serve on as an as-needed (and as
requested by H.S.A.) basis, liaison between the Remote Sites and H.S.A. The Food Bank is responsible
for dedicating one Full-Time-Equivalent position to outreach for the Food Stamp Initiative. The Food
Bank’s primary responsibility will be to educate a wide range of service providers and public agencies
about WWW.BenefitsSF.org, and to provide “train the trainer” services. Additionally, the Food Bank is
a fiscal intermediary for the marketing and communications contract with the firm A/B Group One.
Role of the Food Stamp Advisory Committee. The Food Stamp Advisory Committee was created in the
spring of 2007 to advise the Human Services Agency on implementation of the Food Stamp
Participation Grant. The group has been meeting on an almost monthly basis. The Advisors will assist
in selecting the Remote Sites, and will remove themselves as judges if their own organizations apply.
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The Advisory Group membership includes: Andrew Russo (San Francisco Family Support Network),
Anne Quaintance (SF Food Bank), Anni Chung (Self Help for the Elderly), David Curto (H.S.A.
Contracts), Diana Jensen (Planning Analyst for the Department on Adults and Aging), Gina Fromer
(Bayview YMCA), Homer Teng (Chinatown Families Economic Self- Sufficiency Coalition), Kimberley
Wicoff (Communities of Opportunity), and Rosario Anaya (Mission Language Vocational School).
Additional individuals may be added to the selection panel, particularly if many of the organizations
currently represented apply to become Remote Sites.
o Thoughtful design approach: Applications that convey thoughtful consideration of the challenge,
and practical staffing and design will be valued.
o Geographic focus: At least one contractor will target each of these neighborhoods: Chinatown, the
Mission, Bayview/Hunter’s Point, the Tenderloin
o Community ties: Strong ties to the community in which they work
o Benefit assistance capacity: Capacity to provide clients with one-on-one application assistance using
o Experience: A proven track record working with the target population
CONTENTS OF RESPONSE PACKAGE
Submissions in reply to this RFQ must be in the form of a “response package” containing the response
and all required supporting information and documents. Respondents are required to provide all
information requested below. In your response, please indicate “N.A.” if the statement is not applicable
Respondents must submit an original response package and five (5) complete copies (six total). All
information in the response package must be presented in the following sequence:
1. COVER SHEET: Organization, Contact, Mailing Address, Phone, Fax, Email, Website
2 STATEMENT OF QUALIFICATIONS
The qualifications statement should include the following items:
Organization’s History (one page) Briefly summarize the history, mission and activities of your
organization including a description of the community your organization serves. Then provide a
concise summary of recent and current programs or projects.
Qualifications (three to four pages) Briefly provide information on the following:
A. Department(s) and program(s) where the remote site would be housed. Include in your
description the types of services delivered, who they are delivered to, and types of benefits that
are most needed by this population. Also include how services are currently being delivered,
and the size of your service program(s) in terms of number people served and operating
B. How you plan to integrate marketing and outreach activities for the WWW.benefitsSF.org site.
C. How you plan to integrate benefit screening and application assistance into your program.
D. Proposed staffing.
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E. Budget for remote site project. How would your agency use the grant? What expenses would it
F. Current partnerships or contracts with other agencies that could enhance your ability to serve
as a remote site.
G. Capacity in the areas of financial management, administrative systems and procedures and
information technology to sufficiently manage this grant.
o Resumes for key personnel such as managers, project staff
o Organization’s most recent audited financial statements
o Documentation of 501(c)3 status
RESPONSE PACKAGE MUST BE RECEIVED IN HAND BY A CONTRACT MANAGER NO LATER
THAN 3:00 P.M., DECEMBER 10, 2007. NO EXCEPTIONS.
DELIVERY ADDRESS: SF HUMAN SERVICES AGENCY
OFFICE OF CONTRACT MANAGEMENT, G500
ATTN: STELLA CHU
1650 MISSION STREET, SUITE 300
SAN FRANCISCO, CA 94103
RESPONDENTS MUST ALLOW ADEQUATE TIME FOR PARKING, LOCATING THE OFFICE,
OBTAINING APPROVAL THROUGH SECURITY STAFF TO DELIVER THE PROPOSAL, AND
OTHER POSSIBLE DELAYS. RESPONSES NOT RECEIVED IN HAND BY A CONTRACT
MANAGER BY 3:00 P.M., DECEMBER 10, 2007 AT THE OFFICE OF CONTRACT
MANAGEMENT, MAY BE REJECTED. SUBMISSIONS BY FAX AND POSTMARKS WILL NOT
BE ACCEPTED IN LIEU OF THIS DEADLINE REQUIREMENT.
PLEASE DIRECT QUESTIONS TO STELLA CHU AT 557-5538
RFQ 372 5